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1 Bureau of Transport and Regional Economics btre AVIATION STATISTICS Airline On Time Performance FY OTP 48
2 Commonwealth of Australia 2007 ISSN This work is copyright and the data contained in this publication should not be reproduced or used in any form without acknowledgement. Enquiries Bureau of Transport and Regional Economics GPO Box 501 Canberra ACT 2601 Telephone: Facsimile: Website: This publication, including a spreadsheet of the time-series data, can be downloaded from the BTRE website: Disclaimers The BTRE seeks to publish its work to the highest professional standards. However, it cannot accept responsibility for any consequences arising from the use of information herein. Readers should rely on their own skill and judgment in applying any information or analysis to particular issues or circumstances.
3 FOREWORD In late 2003, the Bureau of Transport and Regional Economics (BTRE) established an agreement with major Australian airlines to report domestic aviation on time performance statistics. Qantas, QantasLink, Regional Express, Skywest Airlines and Virgin Blue agreed to report monthly on time performance statistics to BTRE from November Jetstar, which commenced operations on 25 May 2004, is also now participating. Macair, who commenced reporting in July 2005, only supply total network data as they have no competitive routes. Ozjet reported airline on time performance during the period January March 2006 only. The purpose of collecting and publishing this information is to monitor overall industry and individual airline performance on punctuality and to allow consumers of air travel to make informed decisions when planning air travel. On time performance is reported for all routes which are flown by two or more airlines where the passenger load averages over 8,000 passengers per month. In there were 45 routes which met this definition, however, over time routes which meet this definition may change as airline networks and traffic levels vary. Airlines also report overall monthly network performance. Total industry figures refer to all services operated by reporting airlines only. This currently represents over 95 per cent of scheduled aviation services in Australia. The method of capturing on time performance varies between airlines utilising different recording systems. Jetstar and Qantas jet aircraft use Aircraft Communication Addressing and Reporting System (ACARS) to electronically measure on time performance. Virgin Blue, Regional Express, Skywest, Macair and the Qantas non-jet fleet record on time performance manually using records from pilots, gate agents and/or ground crews. Reports are published monthly on the BTRE web site. After collection of initial data, aggregate reports are subject to internal audit by participating airlines prior to publication. This report collates data for the total industry and individual routes and airports for the year ended 30 June Definitions relating to on time performance are provided at the end of this report. Detailed time series data is available in Microsoft Excel spreadsheet format from the BTRE web site at
4 CONTENTS Industry performance...1 Individual routes...3 Airports...12 Definitions...16
5 INDUSTRY PERFORMANCE Airline on time performance over all routes operated by airlines participating in on time performance reporting (i.e. Jetstar, Macair, Qantas, QantasLink, Regional Express, Skywest Airlines and Virgin Blue), averaged 86.9 per cent in terms of on time departures and 85.6 per cent for on time arrivals for the year ended 30 June Cancellations averaged 0.8 per cent of all scheduled flights. The highest level of on time performance was recorded in October, with 89.8 per cent in terms of departures on time and 89.0 per cent in terms of arrivals on time. The lowest percentage of cancellations was recorded in October, with 0.5 per cent of scheduled flights cancelled. The lowest level of on time performance was recorded in June with 79.4 per cent of departures and 76.4 per cent of arrivals being on time. The highest percentage of cancellations was also recorded in June, with 1.3 per cent of scheduled flights cancelled. On time performance total industry for the year ending 30 June 2007 Sectors Scheduled Sectors Flown On Time Departures On Time Arrivals Cancellations On Time Departures (%) On Time Arrivals (%) Cancellations (%) Jetstar Macair Qantas QantasLink Regional Express Skywest Virgin Blue All Airlines ON TIME DEPARTURES TOTAL INDUSTRY 100% 95% 90% Departures On Time 85% 80% 75% 70% 65% All Airlines Jetstar Qantas QantasLink Regional Express Skywest Virgin Blue Macair Jul-06 Aug-06 Sep-06 Oct-06 Nov-06 Dec-06 Jan-07 Feb-07 Mar-07 Apr-07 May-07 Jun-07 Month 1
6 ON TIME ARRIVALS TOTAL INDUSTRY 100% 95% 90% Arrivals On Time 85% 80% 75% 70% 65% All Airlines Jetstar Qantas QantasLink Regional Express Skywest Virgin Blue Macair Jul-06 Aug-06 Sep-06 Oct-06 Nov-06 Dec-06 Jan-07 Feb-07 Mar-07 Apr-07 May-07 Jun-07 Month CANCELLATIONS TOTAL INDUSTRY 4.0% 3.5% 3.0% All Airlines Jetstar Qantas QantasLink Regional Express Skywest Virgin Blue Macair Macair Jan 4.0% Skywest Jan 4.8% Mar 8.1% Apr 5.5% May 5.8% 2.5% Cancellations 2.0% 1.5% 1.0% 0.5% 0.0% Jul-06 Aug-06 Sep-06 Oct-06 Nov-06 Dec-06 Jan-07 Feb-07 Mar-07 Apr-07 May-07 Jun-07 Month 2
7 INDIVIDUAL ROUTES On time performance is reported for all routes which are flown by two or more airlines where the passenger load averages over 8,000 passengers per month. There are currently 45 routes which meet this definition. However, over time routes which meet this definition may change as airline networks and traffic levels vary. On time On time Sectors departures arrivals Cancellations sched. flown no. % no. % no. % Adelaide-Brisbane Jetstar Qantas Virgin Blue All Airlines Adelaide-Canberra Qantas Virgin Blue All Airlines Adelaide-Gold Coast Jetstar Virgin Blue All Airlines Adelaide-Melbourne Qantas Virgin Blue All Airlines Adelaide-Perth Qantas Virgin Blue All Airlines Adelaide-Sydney Jetstar Qantas Virgin Blue All Airlines Albury-Sydney QantasLink Regional Express All Airlines Ballina-Sydney Jetstar Regional Express Virgin Blue All Airlines
8 On time On time Sectors departures arrivals Cancellations sched. flown no. % no. % no. % Brisbane-Adelaide Jetstar Qantas Virgin Blue All Airlines Brisbane-Cairns Jetstar Qantas Virgin Blue All Airlines Brisbane-Canberra Qantas QantasLink Virgin Blue All Airlines Brisbane-Darwin Jetstar Qantas Virgin Blue All Airlines Brisbane-Hamilton Island Jetstar Virgin Blue All Airlines Brisbane-Hobart Jetstar Virgin Blue All Airlines Brisbane-Mackay Jetstar QantasLink Virgin Blue All Airlines Brisbane-Melbourne Qantas Virgin Blue All Airlines Brisbane-Newcastle Jetstar QantasLink Virgin Blue All Airlines Brisbane-Perth Qantas Virgin Blue All Airlines Brisbane-Proserpine Jetstar Virgin Blue All Airlines
9 On time On time Sectors departures arrivals Cancellations sched. flown no. % no. % no. % Brisbane-Rockhampton Jetstar QantasLink Virgin Blue All Airlines Brisbane-Sydney Qantas Virgin Blue All Airlines Brisbane-Townsville Jetstar Qantas Virgin Blue All Airlines Broome-Perth Qantas QantasLink Skywest Virgin Blue All Airlines Cairns-Brisbane Jetstar Qantas Virgin Blue All Airlines Cairns-Melbourne Jetstar Qantas Virgin Blue All Airlines Cairns-Sydney Jetstar Qantas Virgin Blue All Airlines Canberra-Adelaide Qantas Virgin Blue All Airlines Canberra-Brisbane Qantas QantasLink Virgin Blue All Airlines Canberra-Melbourne Qantas QantasLink Virgin Blue All Airlines
10 On time On time Sectors departures arrivals Cancellations sched. flown no. % no. % no. % Coffs Harbour-Sydney QantasLink Virgin Blue All Airlines Darwin-Brisbane Jetstar Qantas Virgin Blue All Airlines Darwin-Melbourne Jetstar Qantas Virgin Blue All Airlines Dubbo-Sydney QantasLink Regional Express All Airlines Gold Coast-Adelaide Jetstar Virgin Blue All Airlines Gold Coast-Melbourne Jetstar Virgin Blue All Airlines Gold Coast-Sydney Jetstar Qantas Virgin Blue All Airlines Hamilton Island-Brisbane Jetstar Virgin Blue All Airlines Hervey Bay-Sydney Jetstar Virgin Blue All Airlines Hobart-Brisbane Jetstar Virgin Blue All Airlines Hobart-Melbourne Jetstar Qantas Virgin Blue All Airlines
11 On time On time Sectors departures arrivals Cancellations sched. flown no. % no. % no. % Hobart-Sydney Jetstar Qantas Virgin Blue All Airlines Kalgoorlie-Perth Qantas QantasLink Skywest All Airlines Launceston-Melbourne Jetstar Qantas QantasLink Virgin Blue All Airlines Launceston-Sydney Jetstar Virgin Blue All Airlines Mackay-Brisbane Jetstar QantasLink Virgin Blue All Airlines Maroochydore-Melbourne Jetstar Virgin Blue All Airlines Maroochydore-Sydney Jetstar Virgin Blue All Airlines Melbourne-Adelaide Qantas Virgin Blue All Airlines Melbourne-Brisbane Qantas Virgin Blue All Airlines Melbourne-Cairns Jetstar Qantas Virgin Blue All Airlines Melbourne-Canberra Qantas QantasLink Virgin Blue All Airlines
12 On time On time Sectors departures arrivals Cancellations sched. flown no. % no. % no. % Melbourne-Darwin Jetstar Qantas Virgin Blue All Airlines Melbourne-Gold Coast Jetstar Virgin Blue All Airlines Melbourne-Hobart Jetstar Qantas Virgin Blue All Airlines Melbourne-Launceston Jetstar Qantas QantasLink Virgin Blue All Airlines Melbourne-Maroochydore Jetstar Virgin Blue All Airlines Melbourne-Mildura QantasLink Regional Express All Airlines Melbourne-Newcastle Jetstar QantasLink Virgin Blue All Airlines Melbourne-Perth Qantas Virgin Blue All Airlines Melbourne-Sydney Qantas Virgin Blue All Airlines Mildura-Melbourne QantasLink Regional Express All Airlines Newcastle-Brisbane Jetstar QantasLink Virgin Blue All Airlines
13 On time On time Sectors departures arrivals Cancellations sched. flown no. % no. % no. % Newcastle-Melbourne Jetstar QantasLink Virgin Blue All Airlines Perth-Adelaide Qantas Virgin Blue All Airlines Perth-Brisbane Qantas Virgin Blue All Airlines Perth-Broome Qantas QantasLink Skywest Virgin Blue All Airlines Perth-Kalgoorlie Qantas QantasLink Skywest All Airlines Perth-Melbourne Qantas Virgin Blue All Airlines Perth-Sydney Qantas Virgin Blue All Airlines Proserpine-Brisbane Jetstar Virgin Blue All Airlines Rockhampton-Brisbane Jetstar QantasLink Virgin Blue All Airlines Sydney-Adelaide Jetstar Qantas Virgin Blue All Airlines Sydney-Albury QantasLink Regional Express All Airlines
14 On time On time Sectors departures arrivals Cancellations sched. flown no. % no. % no. % Sydney-Ballina Jetstar Regional Express Virgin Blue All Airlines Sydney-Brisbane Qantas Virgin Blue All Airlines Sydney-Cairns Jetstar Qantas Virgin Blue All Airlines Sydney-Coffs Harbour QantasLink Virgin Blue All Airlines Sydney-Dubbo QantasLink Regional Express All Airlines Sydney-Gold Coast Jetstar Qantas Virgin Blue All Airlines Sydney-Hervey Bay Jetstar Virgin Blue All Airlines Sydney-Hobart Jetstar Qantas Virgin Blue All Airlines Sydney-Launceston Jetstar Virgin Blue All Airlines Sydney-Maroochydore Jetstar Virgin Blue All Airlines Sydney-Melbourne Qantas Virgin Blue All Airlines
15 On time On time Sectors departures arrivals Cancellations sched. flown no. % no. % no. % Sydney-Perth Qantas Virgin Blue All Airlines Sydney-Townsville Jetstar Qantas Virgin Blue All Airlines Sydney-Wagga Wagga QantasLink Regional Express All Airlines Townsville-Brisbane Jetstar Qantas Virgin Blue All Airlines Townsville-Sydney Jetstar Qantas Virgin Blue All Airlines Wagga Wagga-Sydney QantasLink Regional Express All Airlines
16 AIRPORTS On time performance is reported for all routes which are flown by two or more airlines where the passenger load averages over 8,000 passengers per month. The following data reports by airport against flights operated on those routes only. Sectors Flown Departures No. on Time % on Time Sectors Flown Arrivals No. on Time % on Time Adelaide Airport Jetstar Qantas Virgin Blue All Airlines Relates to services to and from Brisbane, Canberra, Gold Coast, Melbourne, Perth and Sydney. Albury Airport QantasLink Regional Express All Airlines Relates to services to and from Sydney only. Ballina Airport Jetstar Regional Express Virgin Blue All Airlines Relates to services to and from Sydney only. Brisbane Airport Jetstar Qantas QantasLink Virgin Blue All Airlines Relates to services to and from Adelaide, Cairns, Canberra, Darwin, Hamilton Island, Hobart, Mackay, Melbourne, Newcastle, Proserpine, Rockhampton, Sydney and Townsville. Broome Airport Qantas QantasLink Skywest Virgin Blue All Airlines Relates to services to and from Perth only. Cairns Airport Jetstar Qantas Virgin Blue All Airlines Relates to services to and from Brisbane, Melbourne and Sydney. 12
17 Sectors Flown Departures No. on Time % on Time Sectors Flown Arrivals No. on Time % on Time Canberra Airport Qantas QantasLink Virgin Blue All Airlines Relates to services to and from Adelaide, Brisbane and Melbourne. Coffs Harbour Airport QantasLink Virgin Blue All Airlines Relates to services to and from Sydney only. Darwin Airport Jetstar Qantas Virgin Blue All Airlines Relates to services to and from Brisbane, Melbourne and Sydney. Dubbo Airport QantasLink Regional Express All Airlines Relates to services to and from Sydney only. Gold Coast Airport Jetstar Qantas Virgin Blue All Airlines Relates to services to and from Adelaide, Melbourne and Sydney. Hamilton Island Airport Jetstar Virgin Blue All Airlines Relates to services to and from Brisbane only. Hervey Bay Airport Jetstar Virgin Blue All Airlines Relates to services to and from Sydney only. Hobart Airport Jetstar Qantas Virgin Blue All Airlines Relates to services to and from Brisbane, Melbourne and Sydney. 13
18 Sectors Flown Departures No. on Time % on Time Sectors Flown Arrivals No. on Time % on Time Kalgoorlie Airport Qantas QantasLink Skywest All Airlines Relates to services to and from Perth only. Launceston Airport Jetstar QantasLink Virgin Blue All Airlines Relates to services to and from Melbourne and Sydney. Mackay Airport Jetstar QantasLink Virgin Blue All Airlines Relates to services to and from Brisbane only. Maroochydore Airport Jetstar Virgin Blue All Airlines Relates to services to and from Melbourne and Sydney. Melbourne Airport Jetstar Qantas QantasLink Regional Express Virgin Blue All Airlines Relates to services to and from Adelaide, Brisbane, Burnie, Cairns, Canberra, Darwin, Gold Coast, Hobart, Launceston, Maroochydore, Mildura, Newcastle, Perth and Sydney. Mildura Airport QantasLink Regional Express All Airlines Relates to services to and from Melbourne only. Newcastle Airport Jetstar QantasLink Virgin Blue All Airlines Relates to services to and from Brisbane and Melbourne. 14
19 Sectors Flown Departures No. on Time % on Time Sectors Flown Arrivals No. on Time % on Time Perth Airport Qantas QantasLink Skywest Virgin Blue All Airlines Relates to services to and from Adelaide, Brisbane, Broome, Kalgoorlie, Melbourne, Port Hedland and Sydney. Proserpine Airport Jetstar Virgin Blue All Airlines Relates to services to and from Brisbane only. Rockhampton Airport Jetstar QantasLink Virgin Blue All Airlines Relates to services to and from Brisbane only. Sydney Airport Jetstar Qantas QantasLink Regional Express Virgin Blue All Airlines Relates to services to and from Adelaide, Albury, Ballina, Brisbane, Cairns, Canberra, Coffs Harbour, Darwin, Dubbo, Hervey Bay, Gold Coast, Maroochydore, Melbourne, Perth, Townsville and Wagga Wagga. Townsville Airport Jetstar Qantas Virgin Blue All Airlines Relates to services to and from Brisbane and Sydney. Wagga Wagga Airport QantasLink Regional Express All Airlines Relates to services to and from Sydney only. 15
20 DEFINITIONS On time departure On time arrival Cancellation On time departure percentage On time arrival percentage Cancellation percentage A flight departure is counted as "on time" if it departs the gate within 15 minutes of the scheduled departure time shown in the carriers' schedule. A flight arrival is counted as "on time" if it arrived at the gate within 15 minutes of the scheduled arrival time shown in the carriers' schedule. Neither diverted nor cancelled flights count as on time. A flight is regarded as a cancellation if it is cancelled or rescheduled less than 7 days prior to its scheduled departure time. The percentage of on time departures is measured against the number of departures operated on any particular sector. The percentage of on time arrivals is measured against the number of arrivals operated on any particular sector. The percentage of cancellations is measured against the number of services scheduled on any particular sector. 16
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