Operators want it all, and they want it now.

Transcription

1 2008 perations Planning Guide Maintenance Cost Control Programs perators want it all, and they want it now. By George C. Larson Throughout the good times of 2007, EMs began an unprecedented focus on customer support in an effort to ease access to parts and repairs. If you didn t have a round-the-clock call center open every day of the year, you simply weren t competitive. Companies also added mobile go teams, equipped with everything from specialized trucks to jets, to address AG issues as the industry embraced the notion that people who spend millions on an aircraft expect it to fly when asked. Internally, EMs reshuffled and reorganized to clarify lines of authority and responsibility so that customers can more readily identify exactly where the buck stops. The idea that product support not just maintenance but responsiveness as well is a significant factor in aircraft selection has become an important facet of planning for operators. While maintenance programs have served their purpose in providing a predictable and stable number for operator budgeting, those numbers mean nothing if the airplane is grounded. An EM s reputation for support weighs as heavily as Mach number in today s marketplace. As fleet size grows, the database grows with it, and a new trend to health monitoring and remote reporting is entering the picture as aircraft silently and automatically download digital signals that flow to a central database, compiling a record of airframe and system health. From Gulfstreams to Cirruses, aircraft and system health reporting is lifting veils, making operations utterly transparent to both operator and manufacturer. Deviations from value limits signal a support center to head failure off at the pass by flagging the failure and alerting the operator and his closest service center. Such systems also compile data that describe crew performance without compromising the identity of individuals. The numbers are accumulated (thereby burying identities) to 128 Business & Commercial Aviation August

2 2008 perations Planning Guide indicate trends, with the goal of flagging unanticipated actions and increasing reliability. As the operational knowledge base grows, the numbers themselves get smarter and more reliable, which enables EMs to sharpen pencils and operators to save money. Computers also sharply portray differences in operations that might otherwise be obscured when numbers are simply averaged. Maintenance cost control programs resemble insurance in their reliance on an actuarial approach, but EMs know that their aircraft are ranging globally to areas of operation with conditions that have never been experienced before. In this brave new world, aircraft are being operated for more hours over longer flights and working harder than ever. Flight departments can expect to meet with detailed questions about their operations during the negotiation over maintenance programs; equally detailed answers are likely to save money over the long haul. New changes will take time to affect the giant flywheel of historic data. Bombardier saw gold in them thar Classic Learjet and Canadair aircraft, a fleet size totaling 1,300 aircraft. In launching its Classic support program, it will build in stepwise fashion a package that mirrors its programs for current production jets. The Classics are regarded as any airframe with a serial number having a delivery date more than 10 years old. This is not shrewd just as a business opportunity but also as a loyalty builder for those customers who may have felt orphaned in the past. More than ever, flight department managers and decision makers need to work closely with company management to peer ahead through the mists of uncertainty and discern where and how aircraft will be operating. The most agile companies have the advantage as global markets change daily, which means that maintenance cost control programs may have to develop the ability to flex with the customer. EMs see that coming and are racing to position parts and people where the need is greatest. China and India come to mind. Bombardier Aerospace In a new initiative, Bombardier has launched its Classic support program for Learjets built later than 10 years after the last serial number of a series was delivered. Learjet model 20 series and 30 series are covered with the exception of the 31A, Bombardier Aerospace Cote-Vertu Road West Program Name Scheduled Unscheduled Avionics Consumables Contract Terms (Months) Dorval, Quebec Canada H4S IY9 Smart Parts * 36 (514) Smart Parts Plus * 36/60/72 Smart Maintenance Plus *** * **24 to 60 months depending on model Remarks: *Expendables such as gaskets, seals and -rings. Consumables are excluded such as oil, grease and fuel. ** Terms may end earlier due to a maximum flight-hour limitation depending on model. ***Scheduled airframe inspections.terms and conditions of the actual agreement shall at all times prevail. Provider Program Coverage Supplemental Agreement Bombardier Aerospace Cote-Vertu Road West Dorval, Quebec Canada H4S IY9 (514) Program Name HSI verhaul Parts Scheduled Unscheduled Shop il CF34-3A1 C C TE *** ** CF34-3B/B1 C C TE *** ** AG Remarks: NA t Applicable C n-condition E -nly TE Excludes Time Expired Parts *Scheduled borescope inspections and on-wing Chapter 5 items. **Lease engines under certain conditions and availability. associated with time expirations are excluded. perators labor excluded.terms and conditions of the actual agreement shall at all times prevail. *** costs for engines, modules and lease engines. 130 Business & Commercial Aviation August

3 2008 perations Planning Guide Cessna Aircraft Co. P.. Box 7706 Wichita, KS (316) Program Name Scheduled Unscheduled Avionics Consumables Contract Terms (Months) ProParts 60/36 ProNav (Avionics only, after warranty) 36 ProTech (for Mustang, CJ1+, CJ2+, CJ3) 60/36 Remarks: Agreements on new aircraft are for a 60-month term; for used aircraft and renewals, 36-month term. Provider Program Coverage Cessna Aircraft Co. P.. Box 7706 Wichita, KS (316) Program Name verhaul Parts Scheduled Unscheduled Shop il PowerAdvantage NL WL WL * ** AG PowerAdvantage+ (P&WC engines) AuxAdvantage ** C WL WL *** Pro Ignition N **** Remarks: *Power Advantage with shop labor is an option for Williams International engines. **Except at hot section inspections. ***Depot level maintenance is capped at an APU hourly rate. ****Covers exciter and ignition leads. C n-condition NL Life-limited WL Without which does not meet the 10-year rule. Classic support recognizes that operators of those older aircraft have very different needs from those with newer types. The program includes engine tech support. The Classic support program reaches a fleet of approximately 1,300 aircraft. Parts and publications are the current focus as the program evolves. Classic support will grow to become a global program, but is mainly aimed at rth America and Latin America at the start. Fees are based on hourly rates and flat rates with a loyalty program in the works. The company says it will reinvest revenues from the program. Two Customer Response Centers (CRCs), one for Learjet and another for Challenger and Global aircraft, provide single-point-of-contact assistance to customers all year around the clock. The company s PartsExpress supports AG situations with access to a fleet of aircraft for dispatching parts, technical support and interim lift. All EM service centers how have mobile repair teams to provide on-site support. CAE s Burgess Hill, U.K., training facility has introduced training in Europe for the Global aircraft family. This program adds to existing training provided at Montreal, Quebec and Dallas by Bombardier. The launch of a troubleshooting tool Smart Fix Plus will help maintenance personnel to isolate and diagnose aircraft faults more quickly. Cessna Aircraft ProTech labor cost containment has been expanded to include other Citation models. The comprehensive program provides labor coverage for maintenance scheduled, or not and protects long-term from rising costs by capping hourly rates for five years based on Consumer Price Index. ProIgnition has been added to the company s engine program to cover ignition path and consumables, including fuel and Business & Commercial Aviation August

4 2008 perations Planning Guide Dassault Falcon Jet Program Name Scheduled Unscheduled Avionics Consumables Contract Terms (Months) 200 Riser Rd. Little Ferry, NJ (201) FalconCare Negotiable Remarks: oil filters, exciters, igniters, leads, soap kits, associated packings and -rings. A partnership between Cessna and Dallas Airmotive, the recently introduced EngiNEWity program lets owners choose either a Total Price Guarantee covering Category 1-6 Bulletins, or a Flat Core Rate; choose this Citation Service Center-exclusive option, and one fixed price covers every part of your engine overhaul with the exception of replacement parts. The program also works to reduce downtime with guaranteed 45-day turn times. Both plans offer reduced vibration limits, reduced ITT temperature limits and competitive rental engine rates. A parts inventory expansion initiative was successfully implemented in rth America and is being extended to the company s Paris Citation Service Center and authorized facilities throughout Europe. Parts inventory is centrally managed and linked by satellite. A new Mobile Service Unit saves operators time and money on maintenance. These highly modified and well-equipped trucks are staffed by qualified A&P technicians who specialize in Citation aircraft. nboard laptop computers provide access to parts and maintenance manuals and the Citation Expert System. The MSUs are operated by the Cessna Citation Service Centers and perform nearly all small and medium scheduled and unscheduled maintenance, including engine replacements. The truck s 28-foot boom hoist is capable of lifting a Rolls-Royce AE 3007 engine on a Citation X. Four units are in or near operation, and more will be added in the future. The company has also responded to the movement toward improved customer communication with a single contact person available to operators for all service issues at Citation Service Centers in rth America. Called Customer First, the system matches every aircraft with a Customer Service Representative. CSRs also provide conciergelike support for lodging, transportation and catering. The company recently completed an initial round of human factors training focused on safety and error reduction for about 1,400 employees at the nine Citation Service Centers in the United States. Classic Support Teams are dedicated maintenance teams with extensive experience supporting early model Citations with the goal of reducing guesswork and unnecessary troubleshooting, thereby saving operators time and money. Dassault Falcon Jet Dassault launched FalconCare, a worldwide comprehensive nose to tail service support plan for new Falcons. The program offers a fixed cost per hour payment schedule and was developed after extensive discussions with current Falcon operators. A six-year renewable support program that covers scheduled and unscheduled maintenance, FalconCare coverage includes parts and labor throughout the entire Falcon Authorized Service Center network; AG on-site technical assistance and mandatory and recommended Service Bulletins. Service maintenance management will eventually be included as well. Falcon described the program as being totally flexible. livier Villa, senior vice president of civil aircraft, explained, We ve designed it so that companies that have fully staffed maintenance departments can obtain a light level that complements their capabilities, while customers with little or no Provider Program Coverage GE-Aviation 1 Neumann Way M-D F118 Cincinnati, H (513) Program Name HSI verhaul Parts Scheduled Unscheduled Shop il npoint Remarks: Program is tailored to the customer s specific flight leg, annual utilization, engine model and operating region. AG 132 Business & Commercial Aviation August

5 2008 perations Planning Guide staff can rely on FalconCare to take care of virtually everything. GE-Aviation npoint Solutions are GE s three-year-plus service agreements for business jet operators of the CF-34-powered Bombardier Challenger and CFM-56-powered Boeing BBJs and Airbus A319CJs. Each and every program is customized, configured and priced according to the operator s specific requirements. These agreements cover all scheduled and unscheduled shop visits. npoint Solutions include all labor, material, component repair and engine tests necessary to return the engine to service. ther items covered include Service Bulletins and Airworthiness Directives up to a pre-determined maximum amount over the life of the program, removal and installation (CF34 only), guaranteed lease engine support, all engine repair, engine exchange, transportation to and from GE s Strother, Kan., facility, all damaged life-limited parts, a predetermined number of annual technician hours for any line or hospital shop maintenance requested by the customer, Health Trend Monitoring and program management. Honeywell Honeywell offers a Maintenance Service Plan (MSP) and MSP Gold for TFE731, HTF7000 and ATF3 engines, a Challenger Maintenance Service Plan (CMSP) for ALF502s and a Customer Service Plan (CSP) for CFE738s on behalf of CFE Co. The MSP covers routine inspection, major periodic inspection (MPI), compressor zone inspection, unscheduled and scheduled maintenance, and Service Bulletins. trend monitoring is required for all Honeywell engines through Jet-Care s Condition Trend Monitoring (ECTM) and spectrographic oil analysis program (SAP). MSP Gold adds some additional coverage to include routine inspection labor by an authorized service center, remove and reinstall () labor, road trips due to engine-caused AG and shipping costs. The CMSP and CSP provide the same level of protection that the MSP offers with Provider Program Coverage Honeywell 1944 E. Sky Harbor Circle P.. Box Phoenix,AZ (602) Program Name HSI verhaul Parts Scheduled Unscheduled Shop il CFE738 CSP CFE738 CSP Gold AG TFE731 MSP TFE731 MSP Gold TPE331 MSP ALF502 CMSP ALF502 CMSP Gold HTF7000 MSP HTF7000 MSP Gold ATF3-6A MSP ATF3-6A MSP Gold APU MSP Remarks: Business & Commercial Aviation August

6 2008 perations Planning Guide firm maintenance cost and elimination of risk. The airframe program includes parts and labor for passenger cabin equipment, troubleshooting time, removal and installation, leased airframe components, mandatory Service Bulletins and Airworthiness Directives. The company also offers engine maintenance programs Complete, Select, Unscheduled and Term providing coverage tailored to the operator s requirements. Equity may be transferred to other existing or future covered aircraft. scheduled maintenance for scheduled and basic unscheduled events, and line replaceable units/accessory maintenance. Gold covers all engine parts, AG repair team labor and travel, engine shop labor, rental engine, troubleshooting labor, remove and install labor, and shipping. Silver excludes R&I labor, shipping and AG team costs. Lite excludes coverage for expired life-limited parts. Price is based on the monthly flying hours multiplied by one of four applicable rates for each of the four Under the JSSI/Vest provisions, an operator has the opportunity to be reimbursed based on operating efficiency. plans. P&WC also offers a 10-percent discount for engines enrolled before 200 hours total time since new, applicable up to 2,000 hours for the majority of engine models A Fleet Management Program (FMP) off e r s a Te rm Co s t P l a n ( TC P ) a n d Maintenance Cost Guarantee (MCG), both comprehensive and flexible for fleet operators. The TCP offers coverage for a fixed term. ptions include repair and replacement, low-cycle fatigue component re- only slight differences. Scheduled MPI coverage includes life-limited components, reworked parts, new parts, consumables and labor. These same items are covered in compressor zone inspections, but rental engines are made available at preferred rates during this inspection. Unscheduled maintenance coverage for MSP/CSP includes all parts and labor, component rework, engine modules, s, troubleshooting labor (10 hours) and exchange engines. CMSP unscheduled maintenance coverage is the same, except troubleshooting labor is available only through CMSP Gold. CSP/CMSP/MSP operators can select either actual or estimated payment plans. Under the actual payment plan, operators pay each month for flight hours flown during the previous month, multiplied by the hourly rate. Reporting forms are provided yearly to operators reporting off-line instead of via the Internet on Honeywell s information system. Credit cards are accepted. The estimated payment plan allows the operator to remit payments based on estimated monthly flight utilization. Payments may be made monthly, quarterly, semiannually or annually. At the end of the year, the account is reconciled with the actual hours flown. In addition, the company offers an auxiliary power unit MSP that covers scheduled periodic inspection, HSI, unscheduled maintenance, and required and recommended Service Bulletins. t covered under this plan are inspection labor, labor and optional Service Bulletins. Pratt & Whitney Canada JSSI (Jet Support Services, Inc.) Jet Support Services, Inc. developed its trademark Tip-To-Tail maintenance program to provide operators with a negotiated Provider JSSI 180 N. Stetson 29th Fl. Chicago, IL (888) ASK-JSSI (312) This company s Fleet Services offers an Eagle Service Plan (ESP) with four levels of coverage: Gold, Silver, Gold Lite and Silver Lite. All cover hot section inspection, scheduled overhaul/refurbishment, un- Program Program Name Coverage Unscheduled Shop il AG HSI verhaul Parts Scheduled Complete Select NL Unscheduled U U U U AR Term Remarks: Rates are based on engine total time at enrollment and the mission profile. NL Life-limited U Unscheduled nly ptional Coverage AR As Required 134 Business & Commercial Aviation August

7 2008 perations Planning Guide Remarks JSSI 180 N. Stetson 29th Fl. Chicago, IL (888) ASK-JSSI (312) Tip-to-Tail Scheduled Unscheduled Avionics Consumables Contract Terms Adam A500/A700 Negotiable Boeing BBJ Negotiable Citation 500, 550, 560 series Negotiable Citation 650, Citation X Negotiable Dornier 328 Negotiable Falcon 50 Negotiable Falcon 50EX Negotiable Falcon 900B Negotiable Falcon 900C Negotiable Falcon 900EX Negotiable Falcon 2000/2000EX Negotiable Falcon 20-5 (w/tfe731) Negotiable G100, G200 Negotiable G400, G450, G500, G550 Negotiable GII Negotiable GIII Negotiable GIV Negotiable GIV-SP Negotiable GV Negotiable Learjet 31/31A Negotiable Learjet 35/35A/36 Negotiable Learjet 45/XR Negotiable Learjet 55/55C Negotiable Learjet 60 Negotiable Pilatus PC-12 Negotiable Hawker 800, 800XP/1000 Negotiable Hawker 850XP Negotiable Beechjet 400A Negotiable Premier I Negotiable Beechcraft 1900D Negotiable Piaggio Avanti P 180 Negotiable King Air 350 Negotiable King Air 300 Negotiable King Air B200 Negotiable King Air B90, C90, E90 Negotiable Piper Meridian Negotiable Tip-to-Tail (airframe program) includes parts and labor coverage for the following: Passenger cabin equipment Removal and reinstallation expense Leased airframe components Mandatory Service Bulletins Airworthiness Directives 136 Business & Commercial Aviation August

8 2008 perations Planning Guide Provider Pratt & Whitney Canada Fleet Services (01BK4) 1000 Marie-Victorin Blvd. Longueuil, Quebec J4G 1A1 Canada (888) Program Coverage Unscheduled Shop il AG Program Name HSI verhaul Parts Scheduled ESP Gold* NA ESP Silver* NA ESP Gold Lite* EL NA ESP Silver Lite* EL NA NA FMP* Remarks: *Plan coverage and rates are dependent on operator requirements. EL Exclude Life-limited NA t Available ptional placement, fuel nozzle maintenance, spare engine support, on-site support and more. The TCP monthly fee is based on engine operating hours and a rate based on baseline costs, environment, mission profile, maintenance program and condition of engines. The MCG plan is a not-to-exceed guarantee of engine maintenance costs. The operator incurs its own expenses, and the total engine shop costs are reconciled at the end of the term against the operating hours and selected coverage. If the fixed rate is exceeded, the overrun costs are shared between P&WC and the customer at an agreed-upon rate. ESP, FMP, TCP and MCG are all trademarks of P&WC. Hawker Beechcraft The Support Plus program was introduced in 2002 and is now available for all current production Hawker and Beechcraft model aircraft as well as the Hawker 800XP, Beechjet 400A, Beechcraft Premier I, King Air 200, King Air C90B, Bonanza A36 and Baron B58 model aircraft. The plans allow owners to select parts-only coverage or a program providing a more comprehensive coverage of parts and labor. Coverage for parts includes scheduled and unscheduled inspections, maintenance and component removals; the more comairframe Provider Hawker Beechcraft P.. Box 85 Wichita, KS (316) prehensive plan covers labor costs for the same items through Hawker Beechcraft Corp. s global network of authorized servi c e c e nt e r s. Co v e r a g e f o r H a w k e r Beechcraft-issued mandatory and recommended Service Bulletins and Airworthiness Directives is included in the program. Avionics coverage is included for all models except the Beechcraft Baron and the Beechcraft Bonanza. Typical exclusions under the program include misuse, accidents, discretionary re- Airframe Program movals, overtime premiums, optional Service Bulletins, fuel and oil, aircraft cleaning, and daily servicing and preflight checks. Service for engines and APUs can be provided by their respective manufacturers programs. Extended protection is provided through a 60-month term in consideration of a monthly flight-hour service charge and is renewable for up to two additional terms or a maximum of 15 years on an aircraft enrolled from initial delivery. Aircraft up to 10 years old may apply for the program. Annual minimum usage limits are set at 300 flight hours per year for the Hawker 4000, Hawker 900XP, Hawker 850XP, Hawker 800XP and Hawker 750; 250 hours for the Hawker 400XP and Beechjet 400A; 200 hours for the Beechcraft Premier I/IA; 240 hours for Beechcraft King Air models; and 100 hours for the Beechcraft Baron and the Beechcraft Bonanza. Rolls-Royce Rolls-Royce offers long-term CorporateCare engine maintenance management agreements for business jets powered by its BR 710, Tay and AE 3007 engines, and Fleet Hour Agreements for Model 250powered aircraft. CorporateCare program coverage extends to scheduled and unscheduled shop visit expenses; all parts expenses (s Coverage Program Name Scheduled Unscheduled Avionics Consumables Contract Terms (Months) Support Plus+Parts * N 60 Support Plus+ Parts and * 60 Remarks: *t included on Baron and Bonanza. Business & Commercial Aviation August

9 2008 perations Planning Guide Provider Program Coverage Rolls-Royce rth America 1875 Explorer St. Ste. 200 Reston,VA Program Name HSI verhaul Parts Scheduled Unscheduled Shop il AE 3007 Y Y Y Y Y Y Y Y AR Y Y AR Y Y AG Corporate Care USA (703) Corporate Care International BR710 Y Y Y Y Y Y Y Y AR Y Y AR Y Y Tay Y Y Y Y Y Y Y Y AR Y Y AR Y Y Model 250 (317) Model 250 Series Y Y Y Y Y Y Y U U U Y NA N N Remarks: AR As Required U Unscheduled nly NA t Available powered aircraft provide baseline coverage that includes expenses for scheduled and unscheduled requirements, line maintenance replacement parts, life-limited part replacement, incorporation of Service Bulletin requirements, availability of unit exchange line replaceable units and continuous spare parts replenishment. Specific programs are tailored to engine family and operator needs. Model 250 operator maintenance is provided through specified Rolls-Royce authorized centers. Williams International through line item parts) incurred during line maintenance; engine removal and reinstallation; engine transportation expenses; and lease engine expenses. All applicable Service Bulletins, mandatory or recommended, are included as standard, both in the overhaul shop and during line maintenance, in accordance with Rolls- Royce Management Programs. Rolls-Royce has also layered certain management services into CorporateCare coverage repetitive training, technical publications revisions services are electronically provided and Rolls-Royce monitored engine health services are included. Also included is Web-enabled real-time viewing of engine health monitoring data and/or the in-shop replacement of life-limited parts upon expiration. CorporateCare is transferable from operator to operator at no expense. Powerby-the-hour agreements for Model 250- This engine manufacturer offers three Total Assurance Programs (TAP) for the FJ44: Elite, Preferred and Limited. The Elite plan offers wide coverage; the Preferred plan is designed for operators with in-house maintenance staff; the Limited plan is similar to the Preferred plan except it does not cover life-limited parts. Excluded are such issues as foreign-object damage, corrosion and fire. In normal use, the engine should not generate any maintenance bills. Included are unlimited troubleshooting time with prior approval, shipping (including loaners), igniter plugs, start nozzles, Service Bulletins, oil, manual revisions and loaner engines at the TAP Elite rate. Provider Program Coverage Williams International 2280 W. Maple Rd. P.. Box 200 Walled Lake, MI (248) Program Name HSI verhaul Parts Scheduled Unscheduled Shop il Elite * ** N/R Preferred ** * N/R AG Limited *** * N/R Remarks: *At major periodic inspections. **Excludes routine periodic inspections. ***Excluded life-limited parts. N/R t Required 138 Business & Commercial Aviation August

10 2008 perations Planning Guide Avionics Maintenance Cost Control Programs Honeywell Honeywell s Avionics Protection Plan offers the following: full coverage exchange and/or repair service for Honeywell-installed equipment that fails to perform under normal use and service. Customers can receive an exchange through the Exchange/ Program or repair of any product by Honeywell or an authorized dealer. -charge loaners are available while a unit is under repair at one of Honeywell s Worldwide Support Centers. rmal air freight shipping costs both ways within rth America or internationally, within the country of origin, are covered. Payment is on an annual basis, and no buy-in fees are required for entering this program. Contracts may be transferred to a new owner in the event that the aircraft is sold during the period of coverage. For some RF products, defective units can be repaired on-site by an appropriately rated and authorized Honeywell dealer or service agency. There are fixed price allowances for unit removal and re-installation in the aircraft when accomplished by an authorized Honeywell dealer or service agency. Specially priced plans are available for multiple aircraft (fleet). Items not covered are: any normally scheduled maintenance activities, biennial recertification of air data sensors and altimeters, Category II/III re-validation, priority freight, special handling, expediting charges or customs charges, broker s fees, taxes, physically damaged units, subscription services and incorporation of customer-optional modifications. Honeywell N. 19th Ave. Phoenix, AZ (877) Rockwell Collins Rockwell Collins Corporate Aircraft Service Program (CASP) offers corporate aircraft operators maintenance for their avionics and cabin entertainment equipment. s, exchanges, component repairs, comprehensive reliability upgrades, equipment removal and refit coverage are included. CASP also offers one consolidated annual invoice based on a forecast of annual operating hours received at the start of the annual program and covers each aircraft for an entire year. Key features include rental or exchange, removal and refit coverage, comprehensive reliability upgrades, component repairs and no faults found, scheduled maintenance, one consolidated annual invoice, full program portability with aircraft sale, and a discount for early enrollment. Component repairs and Fault Found (NFF) removals of avionics or cabin entertainment equipment are covered within annual CASP membership. In addition, the CASP reliability growth program provides a cost-effective long-term solution to minimize cost of ownership by maximizing service life. Rockwell Collins has an extensive dealer network with maintenance facilities at many of the locations used by its customers. These on-site dealers/representatives can provide specialized assistance to diagnose specific problems, remove defective components and refit a replacement component into an aircraft. This service is provided at no additional cost provided an approved Rockwell Collins dealer is used. Rockwell Collins 400 Collins Rd. NE Cedar Rapids, IA (888) CLLINS utside U.S.: (319) Business & Commercial Aviation August

11 2008 perations Planning Guide Helicopter Maintenance Cost Control Programs Agusta/Westland Global Support Plan (GSP) Designed to provide comprehensive cost control measures, the GSP covers parts and labor for both scheduled and unscheduled maintenance, repair and replacement of components, overhaul, life-limited parts and pilot refresher training. Parts and labor for mandatory Service Bulletins are included. Avionics are also included. services are provided by engine EMs. The contract is transferable. Complete verhaul & Maintenance Program (CMP) Replacement of scheduled and on-condition parts, overhaul parts and labor, life-limited parts, mandatory Service Bulletins and support for avionics. Parts values under $100 are excluded, as are engines; labor for replacement also is excluded. This contract is also transferable. Component Protection Agreement (CPA) Coverage is for premature removal of faulty components and for mandatory Service Bulletins. American Eurocopter Agusta/Westland Vice Direzione Generale Customer Support Via per Tornavento, Somma Lombardo Varese, Italy Program Name Scheduled Unscheduled Avionics Consumables Contract Terms (Months) Global Support Plan Annual Renewal Complete verhaul & Maintenance Annual Renewal Component Protection Annual Renewal American Eurocopter Aeroport International Marseille Provence Marignane Cedex France +33 (0) Program Name Scheduled Unscheduled Avionics Consumables Contract Terms (Months) PBH Annual Renewal DMC Annual Renewal Satisfly Annual Renewal UMIP Annual Renewal Remarks: Satisfly is only available for EC120 operators who fly 200 hours per year or less. Program will be extended to AS350 family. Bell Helicopter Textron P.. Box 482 Fort Worth,TX (817) Program Name The company now offers several plans of varying degrees under the Component Support Program (CSP) also known as Parts by the Hour that guarantees costs and minimizes parts inventory and downtime. It covers component unscheduled repairs and overhauls, life-limited part replacement and 24-hour guaranteed part replacement through a standard exchange procedure at a fixed hourly rate. Guaranteed DMC begins with EM re- Scheduled Unscheduled Avionics Consumables Contract Terms (Months) Silver Annual Renewal Gold Annual Renewal Gold + Annual Renewal 140 Business & Commercial Aviation August

12 2008 perations Planning Guide pair and overhaul and guarantees turnaround times (TATs). It covers component unscheduled repairs and overhauls, life-limited part replacement and guarantees maintenance costs for a fixed hourly rate. The Unscheduled Maintenance Insurance Plan (UMIP) provides secure unscheduled maintenance costs for operators who prefer to handle scheduled maintenance themselves. For a fixed hourly rate, it covers component unscheduled repairs at guaranteed cost along with 24-hour parts replacement via exchange. The company also offers warranty extensions up to 500 flight hours or one year for a single fee. There are also programs to expedite component transport, a dedicated parts inventory and inventory management system, and a pay-per-event option that offers a flat rate per flight hour with payment at time of repair or overhaul based on hours already flown. Bell Helicopter Three FlySmart parts plans provide assurance of parts costs at a fixed hourly rate: Silver, Gold and Gold Plus. The Silver Plan provides EM spares for drive train components and covers overhauls, replacement of life-limited parts, parts for mandatory Service Bulletins and replacements for unscheduled failures, as well as pre-positioned parts for scheduled overhaul. for removal and replacement, shipping, taxes, consumables and standard hardware are not included. The Gold Plan provides EM spares for scheduled and unscheduled maintenance, including the basic helicopter, optional (Bell only) kits and accessories plus standard avionics. for removal and replacement, shipping, taxes, consumables, parts worth less than $150 and are not included. The Gold Plus Plan covers all items in the Gold Plan plus engine coverage contracted with the engine EM for customers who wish to consolidate payment to a single source. Rates are based on engine cycles per hour, depending on the manufacturer. Jet Support Services, Inc. Jet Support Services, Inc. (JSSI) has developed JSSI Complete, Select, Unscheduled and Term engine maintenance programs that provide flexible coverage options customized to the operator s maintenance requirements. Sikorsky Drivetrain Coverage for dynamic components only, the plan provides for replacement of a component for both scheduled and unscheduled removal. for removal and reinstallation is not included. ne-way shipping is included. Airframe A comprehensive program providing coverage for all components including avionics and engines. Replacement for scheduled and unscheduled removal, life-limited components, as well as overhaul. for removal and reinstallation is not included. Consumables are not covered. Remarks JSSI 180 N. Stetson 29th Fl. Chicago, IL (888) ASK-JSSI (312) Tip-to-Tail Scheduled Unscheduled Avionics Consumables Agusta 109E Bell 206-B3 Bell 206-L4 Bell 407 Bell 427 Tip-to-Tail (airframe program) includes parts and labor coverage for the following: Passenger cabin equipment Removal and reinstallation expense Leased airframe components Mandatory Service Bulletins Airworthiness Directives Bell 430 Y Eurocopter 300 Series MD 900 Sikorsky S76 Sikorsky Aircraft Co. Program Name Scheduled Unscheduled Avionics Consumables Contract Terms (Months) 6900 Main St. Stratford, CT Drivetrain Annual Renewal (203) Airframe Negotiable 142 Business & Commercial Aviation August