Business Jet Traveler s. 5th Annual Readers Choice Survey AIN Publications. All Rights Reserved. For reprints, go to bjtonline.com/reprints.

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2 FRACTIONAL SHARES If you ve owned a fractional share in the past three years, how did you select your fractional provider? Please rate this fractional aircraft provider on each of these factors from poor (0) to excellent (5). Found online Used consultant Previous experience with the provider Customer service 4.36 Cleanliness of aircraft 4.21 Aircraft model choices 4.07 Age of aircraft 4.02 Availability of aircraft on short notice Peak-day policies 3.73 AVERAGE RATING Recommendation from friend or colleague 34.1 Transparency/explanation of charges Value for price paid Residual-value terms JET CARDS If you ve had a jet card within the past three years, how did you select your jet-card provider? Please rate this jet card provider on each of these factors from poor (0) to excellent (5). Found online Customer service 4.31 Age of aircraft 4.19 Used consultant Recommendation from friend or colleague CHARTER OPERATORS 49.4 Previous experience with the provider Cleanliness of aircraft Aircraft model choices 4.04 Availability of aircraft on short notice 3.92 Transparency/explanation of charges 3.88 Value for price paid 3.82 Peak-day policies AVERAGE RATING If you ve flown chartered aircraft within the past three years, how did you select the operator you used most recently? Please rate this charter operator on each of these factors from poor (0) to excellent (5). Found online Customer service 4.16 Cleanliness of aircraft Used a charter broker Recommendation from friend or colleague Previous experience with the provider Availability of aircraft on short notice 3.78 Transparency/explanation of charges 3.76 Value for price paid 3.72 Age of aircraft 3.71 Aircraft model choices 3.61 Peak-day policies AVERAGE RATING

3 Falcon 7X OWNED AIRCRAFT Please rate your business aircraft model on each of these factors. Aircraft reliability Bombardier % Excellent % Very Good % Average % Fair % Poor Cabin amenities Bombardier tion Beechcraft Beechcraft & Hawker Hawker Cessna Aircraft technology Bombardier ion Beechcraft Hawker Cessna Cockpit technology Bombardier tion Cessna Aircraft value for price paid Bombardier tion Cessna Cost of maintenance Bombardier tion Beechcraft Hawker Cessna tion Cessna

4 OWNED AIRCRAFT Please rate your business aircraft model on each of these factors. Manufacturer s product support Bombardier % Excellent % Very Good % Average % Fair % Poor Bombardier tion Cessna tion Beechcraft Hawker Cessna *out of production 800 series OWNED HELICOPTERS Please rate your helicopter model on each of these factors. Aircraft reliability Airbus* % Excellent % Very Good % Average % Fair % Poor Cost of maintenance Airbus* Aircraft technology Airbus* Aircraft value for price paid Manufacturer s product support Airbus* Airbus* Airbus* Cabin amenities Airbus* Cockpit technology Airbus* NOTE: Respondents rated airplanes and helicopters that they or their companies owned within the past three years. We received insufficient data to report on manufacturers not listed. Percentages may not total 100 due to rounding and because numerals are not shown for ratings under 5 percent. *Airbus Helicopters (formerly Eurocopter)

5 FLYING PRIVATELY What are the three most important reasons you fly privately? How do you expect your private flying to change in the year ahead? Will fly a bit less Will fly much more Will fly much less Most important Second most important Third most important Save time Ability to use airports rports that that airlines airlines don't don't serve serve ld business Ability meetings to work en & route hold business meetings en route Will fly a bit more Will fly about the same More comfortable flight Privacy Security NUMBER OF RESPONDENTS How has your private flying changed in the past year compared with the year before? 5.9 Flew much more What are the three aircraft features that are most important to you? Flew much less 7.7 Most important Second most important Third most important Economical operation Range Cabin size Flew a bit less 15.0 Flew a bit more Flew about the same Aircraft manufacturer Age of aircraft Speed Cockpit technology Cessna Citation Sovereign+ Runway performance Aircraft model's aft model's accident history accident history Product support history Cabin amenities Baggage space NUMBER OF RESPONDENTS

6 Beechcraft King Air 350ER WISHED-FOR AIRCRAFT If you could receive a complimentary year of flying, which aircraft would you choose? Single-engine turboprop airplane Cessna 208A or 208B Caravan PC % Daher TBM 700, 850, 900 Piper Meridian 15.3 % 15.1 % 5.3 % 4.3 % Twin-engine turboprop airplane Beechcraft King Air (all models) 71.7 % Piaggio Aero P180 Avanti or Avanti II Mitsubishi MU-2 (all models) 22.9 % 3.1 % 2.3 % PC-12 Very light jet (VLJ) Phenom % Cessna Citation 510 Mustang 37.4 % Eclipse 500/ % 4.4 % Small-cabin/light jet Phenom % Phenom 100 Bombardier Learjet 40, 40XR, 45 or 45CR Cessna Citation 560 (V, Ultra, Encore, Encore+) 17.4 % 19.5 % Cessna 525 CitationJet (CJ1/CJ1+, CJ2/2+, CJ3, CJ4) 13.1 % Hawker/Beechjet 400 Nextant 400XTi Bombardier Learjet 35 or 36 Beechcraft Premier I, IIA Cessna Citation 550 (II/SP, S/II, Bravo) 5.6 % 5.0 % 2.6 % 2.4 % 2.3 % 1.3 % Bombardier Learjet %

7 Large-cabin jet IV, IV-SP, G350 or G % Falcon 900 series or 2000 series 24.6 % Legacy 600 or % Bombardier Challenger 600 or 604/605 Bombardier Challenger % 5.2 % 0.4 % Ultra-long-range/heavy jet G % G450 GV or G550 Falcon 7X Bombardier Global Express XRS/Global 6000 Bombardier Global Express Bombardier Global % 14.3 % 10.0 % 4.8 % 2.8 % Midsize-cabin jet 0.3 % Cessna Citation 750 (X) 26.2 % G100 or G % Bizliner Hawker 750, 800 series or 900XP 16.6 % Boeing BBJ, BBJ2 or BBJ % Cessna Citation 560XL (Excel, XLS, XLS+) 12.7 % Boeing VIP widebodies 23.9 % Bombardier Learjet 55, 60 or 60XR 10.2 % Lineage % Cessna Citation 650 (III, VI, VII) 3.6 % 6.2 % Super-midsize-cabin jet Airbus ACJ318, ACJ319, ACJ % Airbus VIP widebodies 6.4 % 0.7 % Boeing BBJ3 Bombardier Challenger 300 series 32.9 % G200 or G % Cessna Citation 680 Sovereign Falcon 50 series 16.0 % 15.4 % Hawker % 1.1 %

8 Light single-turbine helicopter 429 Helicopter % AgustaWestland AW119 Airbus Helicopters AS350 series Helicopter 206 series Airbus Helicopters EC130 MD Helicopters MD 500 series Robinson R66 Airbus Helicopters EC120 Enstrom 480 or 480B 15.5 % 12.4 % 11.4 % 8.8 % 7.2 % 4.0 % 1.9 % 1.1 % Light twin-turbine helicopter Helicopter 427 or % AgustaWestland AW109 series 21.0 % Airbus Helicopters AS350 Helicopter 222/230/430* Airbus Helicopters EC135 Airbus Helicopters AS355 Twin Squirrel/TwinStar MD Helicopters MD Explorer (900, 902) 16.2 % 12.0 % 7.9 % 6.7 % Medium twin-turbine helicopter Sikorsky S-76 series 40.0 % Helicopter 222/230/430* AgustaWestland AW139 or AW % 15.7 % Helicopter 212/ % AgustaWestland AW169 Airbus Helicopters SA365/EC155 Airbus Helicopters EC % 6.4 % Large twin-turbine helicopter Sikorsky S % Sikorsky S-76D AgustaWestland AW189 Airbus Helicopters AS332/Super Puma EC225 Airbus Helicopters EC175 Sikorsky S-61 Sikorsky S-58 AgustaWestland AW % 11.2 % 9.7 % 9.3 % 6.4 % 3.2 % * 222/230/430 are variously regarded as light and medium; rated here in both categories

9 DEMOGRAPHIC DATA Information about our respondents, including how, why and how much they fly. What s the purpose of flights? Have you owned a fractional share within the past three years? Mostly personal Always or almost always personal 10.1 Yes About 50/50 business and personal Always or almost always business 27.1 Mostly business No 89.9 How much do you fly privately in a typical year? Have you had a jet card within the past three years? hours More than 300 hours Less than 25 hours 9.8 Yes hours hours No hours 90.2 Which of the following best describes you? Have you used a charter operator within the past three years? 7.4 Pilot only Owner operator Yes 48.7 No 51.3 Passenger only 36.9