BETTER AIRPORT. London Luton, Dublin, and Geneva Airports are moving to next generation. Will you be next?

Transcription

1 BETTER AIRPORT London Luton, Dublin, and Geneva Airports are moving to next generation. Will you be next? R

2 Introduction

3 Copenhagen Optimization Solution provider within planning of airport operations including security Significant benefit realization Founded in December 2014 Working with major airports across the globe Main objective: The right staff at the right time at the right location Significant results achieved: Reduced waiting times in Geneva International Airport by 51% Improved passenger throughput per FTE at Dublin Airport by 10.4% from 2014 to 2015 This presentation covers: The challenges at LLA, DUB, and GVA How the challenges were overcome A future-proof solution

4 The challenge using security as an example

5 Do you know why passengers were waiting at your security checkpoint yesterday? And how to avoid it tomorrow? How large are potential savings if planning is optimized?

6 How well did the forecast perform?

7 How many images were each passenger generating?

8 Was the plan followed?

9 What was the throughput of the security checkpoint?

10 Did you have enough lanes to cope with demand?

11 How well did supply of staff match demand for staff?

12 The devil in the detail Service level targets Forecast Images per passenger Lane plan compliance Throughput rates Capacity Staff supply

13 The solution

14 Our solution: All users, the full planning horizon Capacity planning Budgetting Demand planning + rostering Short term matching of staff to demand Plan execution Performance evaluation Analysts Planners Dispatchers Analysts / Planners Management > 6 months before day of operation < 6 months before day of operation Day of operation After day of operation

15 Operational modelling Better Forecast Better Security Settings per checkpoint Images per passenger Service levels Min/max number of lanes Throughput Staff per lane Passenger forecast Image forecast (if applicable) Lane Demand Optimization Staff Demand Optimization Plan execution Performance evaluation Legend Covered outside Better Security Better Security planning step Buffers Static posts Breaks Staff Supply Optimization Better Security input parameter Settings per staff group External rostering system

16 Cloud-based runs in a browser Relevant metrics Optimized plans Intuitive and easy to use

17 The implementation

18 Building trust DATA COLLECTION FAMILIARIZATION INPUT PARAMETER GENERATION DEMONSTRATION OF BETTER AIRPORT IN LIVE OPERATIONS TRAINING AND FINE-TUNING BETTER AIRPORT LIVE CREATING TRUSTED PLANS IDENTIFICATION OF IMPROVEMENT OPTIONS TESTING PLANNING ACCURACY CLIENT FAMILIARIZATION BUILDING TRUST IMPROVED PLANNING, EXECUTION, AND EVALUATION

19 The value Better Security is being used for planning and plan execution at Dublin Airport and Genève Aéroport. Better Security has generated significant value for our clients: Dublin Airport has achieved: An increased passenger throughput per FTE at the security checkpoints of 10.4% from 2014 to 2015 A significantly improved understanding of the security process across the security organization Genève Aéroport has achieved: Average waiting time reduced from just over 7 minutes to less than 3.5 minutes a 51% reduction Gaps in the existing staff plans identified and bridged through improved staff rosters The structured & systematic approach that C-OPT applied to this project, quickly delivered key insights & a realistic data driven roadmap for change and improvement. - Gerry Luttrell, Head of Airport Security Planning & Performance Management Dublin Airport Authority C-OPT has a profound understanding of airport planning and operation. The innovative methods applied, allow us to plan our Security operations more effectively while offering a stable high performance and low waiting time to our passengers at an unchanged cost. - Robert Deillon, CEO, Genève Aéroport Better Security 19

20 Why us? Trust your plans Lower your costs Enhance your performance Taking you to the next level

21 Better Airport. For airport professionals. By airport professionals.

22 WANT TO KNOW MORE?