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1 TOURLINK - Demonstrating how an integrated ecolabeling and tour operating supply chain management strategy can foster sustainability in tourism LIFE04 ENV/NL/ Project description Environmental issues Beneficiaries Administrative data Read more Contact details: Project Manager: Naut KUSTERS Tel: Fax: n.kusters@eceat.nl Project description: Background Tour operators often influence the choices of consumers, practices of suppliers and the development within tourist destinations. Through their unique position they can make an important contribution to promote sustainable development and protect environmental and cultural resources. Objectives The main objective of this LIFE-Environment project concentrated on demonstrating the effectiveness of coordinating improved common branding for eco-tourism products throughout tour operator supply chains. The project goals were to be achieved within a partnership framework of tourism support bodies from Spain, Netherlands, UK, Austria, Denmark and Sweden. Results Outputs from the project have been successful and make valuable contributions to the aims of the EU Sustainable Tourism Strategy published in June A range of new information tools have been tested and made available for suppliers and consumers of tourism products. These tools have been designed to

2 be practical and cost effective, providing a broad range of targeted information on sustainability issues, delivered through three different webs sites. provides information services for tourists on sustainability issues in order to help consumers make responsible travel choices based on the new Travellife classification system that has been introduced by the LIFE project. The Travelife award system enables suppliers to achieve a bronze, silver or gold award on basis of their sustainability score and these awards have been included in the brochures of large tour operators such as Virgin and TUI. Scoring criteria for the awards involve assessment of both environmental and socio-economic factors, such as improved working conditions for employees in the tourism sector and protecting vulnerable groups in society. Information for tourism suppliers is also provided on the web site about a new Sustainability System that was developed with LIFE support. This device was designed to help tour operators achieve sustainable supply chain management objectives by encouraging suppliers to monitor their own environmental and social performance. Through a series of guidance materials and automated tools, the Sustainability System enables tour operators to analyse and communicate the sustainability performance of their supply chain. is a web-based capacity building facility for tour operators which offers access to handbooks and training courses that raise awareness on tourism impacts, with an aim to ensure that tourism companies know how to benefit the countries that their customers visit. Other services on the web site include access to action planning methodologies that involve concrete steps to promote sustainability and also allow tour operators associations to monitor their member s commitments. Business 2 Business support is offered via a database of sustainable tourism suppliers. The list of products include accommodation, community-based tourism products, inbound tour operators, protected areas and sustainable destinations. provides tour operators, travel media, suppliers and other tourism professionals with comprehensive, reliable and up-to-date information on sustainable tourism products that are currently available on the global marketplace. Products are screened using a set of quality and sustainability criteria that draw on recognised certification schemes. All of these tools continue to be managed, strengthened and promoted by the LIFE project partners who aim to establish a new Travelife organisation that will ensure a sustainable legacy for the LIFE work. Other on-going cooperation commitments have been made by LIFE partners to build on their quality standard work and progress the concept of a common EU Ecolabel. Further information on the project can be found in the project's layman report and After-LIFE Communication Plan (see "Read more" section). Environmental issues addressed: Themes

3 Environmental management - Certification Services & Commerce - Tourism and Accommodation Keywords tourism environmental management ecolabel Target EU Legislation Environmental management & assessment Directive 85/337 - Assessment of the effects of certain public and private projects on the enviro... Directive 2001/42 - Assessment of the effects of certain plans and programmes on the environment... Industry and Product Policy Regulation 1980/ Revised Community eco-label award scheme. Information provided in the Comm... Natura 2000 sites Not applicable Beneficiaries: Coordinator Type of organisation Description Partners European Centre for Eco Agro Tourism NGO-Foundation The Amsterdam based European Centre for Eco Agro Tourism is an independent, non-profit organisation that has a strong track record in supporting international co-operation projects fostering improved knowledge and management of sustainable tourism initiatives in rural areas. ANVR (Tour operator Association), Netherlands LeedsMet, United Kingdom Catalan Ministry of Environment, Spain Federation of Tour Operators, United Kingdom Austrian Ministry of Environment International Institute for Industrial Environmental Economics, Sweden Dutch Alps Platform, Netherlands Royal Awards Foundation, Denmark

4 Administrative data: Project reference LIFE04 ENV/NL/ Duration 01-JUL-2004 to 30-JUN Total budget 1,871, EU contribution 935, Burgenland(Österreich) Niederösterreich(Österreich) Wien(Österreich) Kärnten(Österreich) Steiermark(Österreich) Oberösterreich(Österreich) Salzburg(Österreich) Tirol(Österreich) Vorarlberg(Österreich) Vlaams Gewest(België - Belgique) Région Wallonne(België - Belgique) Bruxelles-Brussel(België - Belgique) Schleswig-Holstein(Deutschland) Hamburg(Deutschland) Niedersachsen(Deutschland) Bremen(Deutschland) Nordrhein-Westfalen(Deutschland) Hessen(Deutschland) Rheinland-Pfalz(Deutschland) Baden-Württemberg(Deutschland) Bayern(Deutschland) Saarland(Deutschland) Berlin(Deutschland) Brandenburg(Deutschland) Mecklenburg-Vorpommern(Deutschland) Sachsen(Deutschland) Sachsen-Anhalt(Deutschland) Thüringen(Deutschland) København Og Frederiksberg Kommuner(Danmark) Københavns amt(danmark) Frederiksborg amt(danmark) Roskilde amt(danmark) Vestjællands amt(danmark) Storstrøms amt(danmark) Bornholms amt(danmark) Fyns amt(danmark) Sønderjyllands amt(danmark) Ribe amt(danmark) Vejle amt(danmark) Ringkøbing amt(danmark) Århus amt(danmark) Viborg amt(danmark) Nordjyllands amt(danmark) Galicia(España) Asturias(España) Cantabria(España) País Vasco(España) Navarra(España) Rioja(España) Aragón(España) Madrid(España) Castilla-León(España) Castilla-La Mancha(España) Extremadura(España) Cataluña(España) Comunidad Valenciana(España) Baleares(España) Andalucía(España) Murcia(España) Ceuta y Melilla(España) Canarias(España) Île,de,France(France) Champagne-Ardennes(France) Picardie(France)

5 Project location Haute-Normandie(France) Centre(France) Basse-Normandie(France) Bourgogne(France) Nord-Pas-De-Calais(France) Lorraine(France) Alsace(France) Franche-Comté(France) Pays de la Loire(France) Bretagne(France) Poitou-Charentes(France) Aquitaine(France) Midi-Pyrénées(France) Limousin(France) Rhône-Alpes(France) Auvergne(France) Languedoc-Roussillon(France) Provence-Alpes-Côte d' Azur(France) Corse(France) Guadeloupe(France) Martinique(France) Guyane(France) Réunion(France) Uusimaa(Finland Suomi) Varsinais-Suomi(Finland Suomi) Satakunta(Finland Suomi) Häme(Finland Suomi) Pirkanmaa(Finland Suomi) Päijät-Häme(Finland Suomi) Kymenlaakso(Finland Suomi) Etelä-Karjala(Finland Suomi) Etelä-Savo(Finland Suomi) Pohjois-Savo(Finland Suomi) Pohjois-Karjala(Finland Suomi) Kainuu(Finland Suomi) Keski-Suomi(Finland Suomi) Etelä-Pohjanmaa(Finland Suomi) Vaasan rannikkoseutu(finland Suomi) Keski-Pohjanmaa(Finland Suomi) Pohjois-Pohjanmaa(Finland Suomi) Lappi(Finland Suomi) Ahvenanmaa/Åland(Finland Suomi) Baltic Sea Suomi (SF)(Finland Suomi) Anatoliki Makedonia, Thraki(Ellas) Kentriki Makedonia(Ellas) Dytiki Makedonia(Ellas) Thessalia(Ellas) Ipeiros(Ellas) Ionia Nisia(Ellas) Dytiki Ellada(Ellas) Sterea Ellada(Ellas) Peloponnisos(Ellas) Attiki(Ellas) Voreio Aigaio(Ellas) Notio Aigaio(Ellas) Kriti(Ellas) East(Ireland) South West (IRL)(Ireland) South East (IRL)(Ireland) North East(Ireland) Mid West(Ireland) Donegal(Ireland) Midlands(Ireland) West(Ireland) North West (IRL)(Ireland) Mid East(Ireland) Border(Ireland) Norte(Portugal) Centro(Portugal) Lisboa e vale do Tejo(Portugal) Alentejo(Portugal) Algarve(Portugal) Açores(Portugal) Madeira(Portugal) Stockholm(Sverige) Östra Mellansverige(Sverige) Sydsverige(Sverige) Västsverige(Sverige) Norra Mellansverige(Sverige) Mellersta Norrland(Sverige) Övre Norrland(Sverige) Baltic Sea Sverige (S)(Sverige) North(United Kingdom) Yorkshire and Humberside(United Kingdom) East Midlands(United Kingdom) East Anglia(United Kingdom) South East (UK)(United Kingdom) South West (UK)(United Kingdom) West Midlands(United Kingdom) North West

6 (UK)(United Kingdom) Wales(United Kingdom) Scotland(United Kingdom) Northern Ireland(United Kingdom) Gibraltar(United Kingdom) Read more: Project web site Project's website (EN) Project web site - 2 "Travelife - Sustainablility in Tourism" Publication: After-LIFE Title: After-LIFE Communication Plan (EN) Communication Plan Year: 2008 No of pages: 3 Publication: Guidelines-Manual Title: "Supplier Sustainability Handbook" (683 Operators No of pages: 69 Publication: Guidelines-Manual Title: "Manual de Sustentabilidade de Fornecedores" (719 KB) Year: 2006 Editor: Federation of Tour Operators No of pages: 77 Publication: Guidelines-Manual Title: "Supplier Sustainability Handbook" (742 Operators No of pages: 78 Publication: Guidelines-Manual Title: "Supplier Sustainability Handbook" (854 Operators No of pages: 68 Publication: Guidelines-Manual Title: "Guide du développement durable à l'usage des fournisseurs" (928 KB) Year: 2006 Editor: Fédération des Tours Opérateurs No of pages: 87 Publication: Guidelines-Manual Title: "Supplier Sustainability Handbook" (962 Operators No of pages: 70 Publication: Layman report Title: Layman report (EN) Author: ECEAT Year: 2008 No of pages: 11 Project description Environmental issues Beneficiaries Administrative data Read more