Please use these following tips / practices to reduce the burden on our system

Size: px

Start display at page:

Download "Please use these following tips / practices to reduce the burden on our system"

Morgan Taylor
5 years ago
Views:

1 Mecklenburg UCC

North Carolina 811 is the 2 nd largest call center for ticket volume in the country. Everyone needs to work together, to assist in helping locators with the influx of locate tickets.

4 North Carolina 811 is the 2 nd largest call center for ticket volume in the country. Everyone needs to work together, to assist in helping locators with the influx of locate tickets. Please use these following tips / practices to reduce the burden on our system *Wait as close to the 12 th Day to update your locate tickets *Only request locate tickets for addresses that will be worked on in 3-4 days *White Line your work area if possible. This will allow the locator to finish your ticket quicker and speed up the process for everyone. *Make sure your white lining matches your locate ticket *If you are not digging use a design/survey ticket

5 Members must respond to Survey Design tickets in 1 of 3 ways: Locate Provide Maps Access to Maps Please use proper Positive Response codes

THE 2017 NC INCIDENT ANALYSIS IS HERE DETAILED COUNTY BY COUNTY DATA ANALYSIS THROUGH USE OF NC 811 TICKET DATA AND DIRT REPORTED INCIDENTS The Supermega Spreadsheet (SMS) was developed in 2013 to

6 THE 2017 NC INCIDENT ANALYSIS IS HERE DETAILED COUNTY BY COUNTY DATA ANALYSIS THROUGH USE OF NC 811 TICKET DATA AND DIRT REPORTED INCIDENTS The Supermega Spreadsheet (SMS) was developed in 2013 to compare damage information by county using a variety of variables, including positive response codes, first time caller survey data and percentages, failure to call root cause and a wide range of education activities. The purpose of the sheet is to identify counties in which incidents per thousand tickets and transmissions have increased or decreased from year to year.

Locate requests & transmissions D e c. 2 0 1 8 v s 2 0 1 7 Tickets 2018: 135,072 2017: 120,249 Difference: 12.

7 Locate requests & transmissions D e c v s Tickets 2018: 135, : 120,249 Difference: 12.33% Transmissions 2018: 751, : 695,757 Difference: 7.9% Y T D Tickets 2018: 2,012, : 1,906,148 Difference: 5.6% Transmissions 2018: 10,988, : 10,661,644 Difference: 3.1% 7

8 County Ticket Volume FR s t a t s c o m p a r e d w i t h HR CNCL NEW RXMT UPDT TOTAL % -9.8% -6.2% 0.7% 37.3% 9.9% 8

9 County Ticket Volume FR s t a t s c o m p a r e d w i t h HR CNCL NEW RXMT UPDT TOTAL % -32.0% -7.5% 39.7% 9.8% 0.9% 9

10 County Ticket Distribution MECKLENBURG CHARLOTTE CLEAR CREEK 12 CORNELIUS 431 DAVIDSON 506 HUNTERSVILLE 1803 MATTHEWS 727 MINT HILL 520 PAW CREEK 10 PINEVILLE 238 STALLINGS 3 FR 10

11 Meetings and Events

12 12 Meetings NC811 Board Meeting April 26, 2019 Doubletree by Hilton -Biltmore 115 Hendersonville Rd. Asheville, NC NC Underground Damage Prevention Review Board April 16, 2019 from 10 am to 4 pm 2550 Operation Way, Raleigh, NC Locate Resolution Partnership Committee The 3rd Wednesday, Feb, April, June, August, Oct, Dec 11:00 am - 1:00 pm 5009 High Point Rd., Greensboro, NC State UCC March 12, 2019 from 10 am to noon Dominion Energy/PSNC 4211 Global St., Raleigh, NC

14 Thank you for your time and attention. You can get a PDF copy of this presentation on The NC811 Education Department Use the UCC Issues form to voice your concerns to both local and state level UCC meetings in North Carolina. Available on both the NCUCC website and the NC811 app.

17 Mecklenburg County UCC Meeting January 2019 Meeting opened by Chair, Roger Richards. Safety information provided by Co-Chair, Sam Gonzalez. Self-introductions around the room. North Carolina 811 presentation given by Tami Stout. Guest speaker, Greg Shelton with Horack Talley Law Firm, spoke with the UCC about standard of care. Mr. Shelton writes a blog called constructionlawcarolinas. City of Charlotte is no longer marking storm water. General discussion about utilities marking tickets with a code 55 and not being on site when the contractor arrives. Damages- City of Charlotte Water-a large number of private service lines have been struck. There is a lot of confusion about what the responsibility of the City is and what customer responsibility is. Over thirty hits and sewer service hits. The problem arises when people try to make repairs to the City s service and use material that is not acceptable. CDOT & Charlotte Water are in discussion about road work/installation of new water lines in South End (Tremont/Clanton Road areas). Replace 12 with water lines. They are only in preliminary discussion at this time. Discussion about removal of paint once work has been completed. Next meeting February 27. Meeting location TBD

UTILITY DAMAGE - CROSS BORE

UNION October 2017 UTILITY DAMAGE - CROSS BORE If a cross bore is discovered: Stop all work immediately, Do not attempt to clear blockage with a mechanical device, Call operator immediately Statewide