company profile IMPERATOURS

Transcription

1 company profile IMPERATOURS

2 Italy incoming tour operator 1 HEADQUARTERS Ischia, Naples 20 REGIONS OF ITALY hotels direct contracts PARTNERS 2000 selected suppliers: mobility, services and activities Partner travel agencies and tour operators worldwide

3 Our history Founded in 2015, Imperatours is a tour operator specialised in promoting real italian hospitality and travel experiences throughout Italy. lmperatours belongs to a family of companies created by lmperatore Travel World, the most important tour operator for resorts, hotels and guided tours in Southern Italy. In Addition the group owns the five star Therasia Resort Sea & SPA located in Vulcano (Aeolian Islands) and the four stars Garden & Villas Resort in Forio (Ischia). 2 Associated with this group is also PierTour, a transport company with an impressive fleet of minibus s and coaches. ABOUT IMPERATORE TRAVEL WORLD FAMILY 3 MILLION Satisfied customers 90% Individuals 10% Groups Employees and agents

4 Our family B2B network For the Italian market 3 IMPERATOURS B2B network for worldwide market Garden & Villas Resort Therasia Resort Pier Tour

5 Our mission _Customer satisfaction Taking care with passion and professionalism, of all stages of guest experiences, taking into account individual wishes and needs _Ensuring the quality of the products and services offered Through the evaluation and monitoring of hotels and services in the country, we aim to offer only the best to our customers 4 _Responsibility, Professionalism and Transparency Focusing on customers and holidays _Reliability, Support and Security Thanks to our qualified and professional staff, we take care of every single detail before and during holidays

6 Italian holidays Experience and relationships with selected partners and suppliers: HOTELS Hotels, Resorts, Villas, Dammusi, Masserie, Hotel Clubs, Apartments, Farmhouse and Holiday Houses TRAVEL PACKAGES Several holiday package combinations available with Flight, Ship, High Speed Train, Hydrofoil or Ferry 60+ TOURS THROUGHOUT ITALY Guided, private and group tours by car, minivan, coach, motorboat, gulet, sailboat and catamaran

7 Italian holidays 7000 TRANSFERS We take care of all transfers, both private and group transfers, from the airport port station to hotels and vice versa 6 VIP SERVICE Helicopters, yachts, motorboats, limousines, luxury cars, personal shoppers SUPPORT SERVICE We take care of clients 24 hours a day, 7 days a week, with on-site and telephone assistance 500+ EXCURSION guided private and group excursions

8 Why choose us _The insurance customer journey We are proud members of the ASTOI tour operator association which offers protection to our customers in the event of insolvency or bankruptcy. 7 _Quality products and services We offer a curated selection of hotel and other accommodation across Italy. We also work with local partners and suppliers to ensure we are always able to offer client the best option available.

9 Why choose us _Competitive rates We guarantee you the best rates on the market and hold allotments with our contracted partners. We also work with dynamic rates through major channel managers. _TaiIor Made Service A department of experienced, multilingual staff that have an intimate knowledge of the areas they are selling allowing them to offer a truly tailor made offering. 8 _Support service We offer a 24-hour service in your language to assist you and solve any kind of unexpected issue.

10 Customer support Our qualified, professional and friendly staff 9 _Welcomes Customers upon arrival at the airport, station and port and provide information on the transfer service. _Makes sure That hotel hospitality and services are appreciated by customers. _Organises Both individual and group tours or trips. _Recommends Restaurants and trendy clubs suitable to your needs, the most exclusive beaches and much more. _Provides Telephone support 7 days a week, 24 hours a day.

11 Brochures For the foreign market (Spain, Argentina, Chile, Uruguay) 10 Cerdeña 2018 HOTELES APARTAMENTOS CIRCUITOS 1 Marzo marzo 2019 ITALIA Especial Circuitos de Italia Sicilia - Islas Eólicas - Campania - Apulia - Cerdeña Roma - Florencia - Venecia - Toscana - Lagos del norte - Excursiones

12 Contacts: International headquarters 11 Italy (Ischia Island) United Kingdom (London) Spain (Madrid) Romania (Tg.Mures)

13 Contacts: operational offices Spain/S.America United Kingdom Ireland Austria Switzerland Italy/USA/India/Australia/NewZeland

14 Sales 13 Tracey Harlow (USA) +1 (954) The Harlowe Group Carlo Alberto Goattin (Italy) Imperatore Travel World Enzo Spataro (Spain) Imperatore Travel World Naresh Chandnani (India) Serene Experiences LLP Jonathan White (UK) Workham Hotel Jonica M. Paramor (Australia and New Zeland) The Unique Tourism Collection Maria José Gonzalez (South America) Sinergia Marketing Turístico

15 Come visit us 14

16 IMPERATOURS