Ground Handling Manual

Transcription

1 Page: Contents 8.0 Contents General Company Designators Movement Messages General Arrival Departure Departure with delay information Delay message including delay information Delay message indefinite delay (New Info) Delay message Long Taxiing Time Return to Ramp Message Return from Airborne Message Revised time of arrival Arrival taxi time variance information message Diversion Message (DIV) Delay Codes General Codes Loadmessages General Loadmessage for passenger flight Abbreviated Load Information (ALI) Passenger transfer message (PTM) Passenger service message (PSM)...12

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3 Page: General The industry standard for messages is based on IATA Standard Messages transmitted on the SITA network. SITA (Société Internationale de Télécommunica-tions Aéronautiques) is an organisation by the airlines for the airlines. SITA offers a number of services to the airline industry such as code-sharing, clearinghouse services, various operational services etc. In communications we are primarily interested in the SITA network for transmitting messages. In general, SITA messages are faster and more reliable than AFTN, commercial telex and/or fax Company Designators TBA Movement Messages General Aircraft movement messages serve the purpose of controlling punctual and regular operation of all flights; they are also basis for co-ordinating aircraft and crew rotation and for the registration of flight duty hours for the technical and commercial department. Stations report departures, arrivals and delays by sending a teletype departure, arrival or delay message as appropriate. The aircraft movement messages shall be dispatched immediately after departure or arrival of a flight or whenever a delay occurs. The following shall be observed: except SITA-addresses no internal addresses shall be used the formats shown shall strictly be followed corrected versions always have to be sent as complete messages; in this case the remark "corr. version" has to be stated under SI = supplementary information. For destinations for which a 3-letter airport code has been published by IATA in addition to a city code, the airport code shall be used within the text of all operational telexes. Primarily it is the task of the handling agent to transmit and other traffic related messages. This obligation is included in the IATA SGHA (Standard Ground Handling Agreement). shall be dispatched to all stations concerned with the flight Arrival. QU ATHKLOA SKGKKJZ HJ221/11.SXBAA.ATH (Flt.no./date.Acft reg.station concerned) AA0600/0603 (Actual Arrival Touchdown 0600/ On block 0603) Note: Times always UTC if not otherwise specified

4 Page: Departure. ATHKKJZ HJ221/09.SXBAA.ATH AD0625/0628 EA0727 SKG SKG) (Actual Departure Off block 0625/Airborne 0628, Estimate Arrival 0727 in Departure with delay information ATHKKJZ HJ221/09.SXBAA.ATH AD0635/0638 EA0737 SKG DLPH/0005 (DeLay PassengerHandling/5minutes) Note: Max 2 different delay codes are used. An example below: DLPH/TD/0005/ Delay message including delay information..aathkkjz HJ221/09.SXBAA.ATH ED (Estimate Departure date + time) DLAT (DeLay AirTraffic control) Delay message indefinite delay (New Info).ATHKOJZ HJ221/09.SXBEE.ATH NI DLTD SI GENERATOR TROUBLE

5 Page: Delay message Long Taxiing Time.ATHKOHJ HJ221/09.SXBAA.ATH AD0625 EO0655 (Actual Departure off block 0625 Estimate take-off 0655) SI MOOSE ON RUNWAY Return to Ramp Message.ATHKOHJ HJ221/09.SXBAA.ATH AD0625 RR0635 (Actual Departure Offblock 0625 Returned to Ramp 0635) SI ABORTED TAKEOFF Return from Airborne Message.ATHKOHJ HJ221/09.SXBAA.ARN FR0654/0657 (Returned FRom airborne touchdown0654/onblock 0657) SI BIRDSTRIKE Note: In this case a regular Departure has already been transmitted Revised time of arrival.athkohj HJ221/09.SXBAA.AATH EA0620 (Estimate Arrival 0620) In this case the Commander contacted the handling agent at MXP and informed that his arrival time will deviate from the originally stated. The handling agent then forwards the information to all concerned.

6 Page: Arrival taxi time variance information message.athkohj HJ221/09.SXBAA.ATH AA0605 EB0620 (Actual Arrival touchdown 0605 estimate on block 0620) SI NO STAND AVAILABLE In this case the handling agent transmits information that the flight has touched down but will not be on block until Diversion Message (DIV) DIV is used in connection with a diversion, i.e. that flight could in this case not land MXP as intended and transmits this information to all concerned..athkohj DIV HJ221/09.SXBAA.AATH EA0630 SKG SI LOW STRATUS SKG.

7 Page: Delay Codes General Delay codes are used to document delay reasons and/or other irregularities. IATA stipulates that numeric codes are preferred, but in our part of the world letter codes are more common Codes The codes are reserved for the operators internal use. Schedules SG 9 Scheduled ground time less than declared minimum ground time. Passenger and Baggage PD 11 LATE CHECK-IN, acceptance after deadline PL 12 LATE CHECK-IN, congestion in check-in area PE 13 CHECK-IN ERROR, passenger and baggage PO 14 OVERSALES, booking errors PH 15 BOARDING, discrepancies and paging PS 16 COMMERCIAL PUBLICITY/PASSENGER CONVENIENCE, illness, death, VIP, press, TV. PC 17 CATERING ORDER, late or incorrect given to supplier PB 18 BAGGAGE HANDLING Cargo and Mail CD 21 DOCUMENTATION, errors etc CP 22 LATE POSITIONING CC 23 LATE ACCEPTANCE CI 24 INADEQUATE PACKING CO 25 OVERSALES, booking errors CU 26 INCORRECT BUILD-UP OF ULDS Mail Only CE 27 DOCUMENTATION, PACKING ETC CL 28 LATE POSITIONING CA 29 LATE ACCEPTANCE

8 Page: 8 Aircraft and Ramp Handling GD 31 AIRCRAFT DOCUMENTATION, weight and balance, Gen Dec, manifest etc GL 32 LOADING/UNLOADING, bulky, special load, cabin load, lack of staff. GE 33 LOADING EQUIPMENT, lack of or breakdown. GS 34 SERVICE EQUIPMENT, lack of or breakdown, steps, groundpower, push-back etc. GC 35 AIRCRAFT CLEANING GF 36 FUELLING/DEFUELLING GB 37 CATERING, late delivery or loading GU 38 ULD, lack of or unserviceable GT 39 TECHNICAL EQUIPMENT, lack of or breakdown, lack of staff, e.g. push-back. Technical and Aircraft Equipment TD 41 AIRCRAFT DEFECTS TM 42 SCHEDULED MAINTENANCE, late release TN 43 NON-SCHEDULED MAINTENANCE. TS 44 SPARES AND MAINTENANCE EQUIPMENT, lack of or breakdown. TA 45 AOG SPARES, to be carried to another station. TC 46 AIRCRAFT CHANGE, for technical reasons TL 47 STAND-BY AIRCRAFT, lack of planned stand-by aircraft for technical reasons. TV 48 Scheduled cabin configuration/version adjustments. Damage to Aircraft DF 51 DAMAGE DURING FLIGHT OPERATIONS, bird or lightning strike, turbulence, heavy or overweight landing, collision during taxiing DG 52 DAMAGE DURING GROUND OPERATIONS, collision (other than during taxiing), loading/offloading damage, towing, extreme weather conditions. EDP/Automated Equipment Failure ED 55 Departure Control EC 56 Cargo Preparation/Documentation EF 57 Flight Plans

9 Page: 9 Flight Operations and Crewing FP 61 FLIGHT PLAN, completion or change of, flight documentation. FF 62 OPERATIONAL REQUIREMENTS, extra fuel FT 63 LATE CREW BOARDING OR DEPARTURE PROCEDURE other than connection and stand-by FS 64 FLIGHT DECK CREW SHORTAGE, sickness, awaiting stand-by, crew meals etc. FR 65 FLIGHT DECK CREW SPECIAL REQUEST, not within operational requirements. FL 66 LATE CABIN CREW BOARDING OR DEPARTURE PROCEDURE, other than connecting and stand-by FC 67 CABIN CREW SHORTAGE, sickness, stand-by, crew rest/meal etc. FA 68 CABIN CREW ERROR OR SPECIAL REQUEST, not within operational requirements. FB 69 COMMANDER REQUEST FOR SECURITY CHECK Weather WO 71 DEPARTURE STATION, below limits WT 72 DESTINATION STATION, below minima WR 73 EN ROUTE OR ALTERNATE, below minima WI 74 DE-ICING AND DE-SNOWING OF AIRCRAFT WS 75 REMOVAL OF SNOW; ICE WATER AND SAND FROM AIRPORT WG 76 GROUND HANDLING IMPAIRED BY ADVERSE WEATHER CONDITIONS Airport and Governmental Authorities AT 81 AIR TRAFFIC SERVICES CLEARANCE, INCLUDING ATC AS 82 SECURITY, involving passengers and/or cargo including bombscares. AG 83 IMMIGRATION, CUSTOMS, HEALTH AF 84 AIRPORT FACILITIES, parking stands, ramp congestion, lighting, buildings, gate limitations etc. AR 85 RESTRICTIONS, airport and/or runway closed due to obstruction, industrial or political unrest or noise abatement AA 86 NO GATE/STAND AVAILABLE DUE TO OWN AIRLINE ACTIVITY. AD 87 OPERATIONAL LIMITATIONS AT DESTINATION, excluding weather and ATC.

10 Page: 10 Reactionary RL 91 LOAD CONNECTION, awaiting load from another flight RT 92 THROUGH CHECK-IN ERROR, passenger and baggage RA 93 AIRCRAFT ROTATION, late arrival of aircraft from another flight or previous sector RS 94 CABIN CREW ROTATION, awaiting cabin crew from another flight RC 95 CREW ROTATION, awaiting crew from another flight RO 96 OPERATIONS CONTROL, re-routing, diversion, consolidation, aircraft change for other reason than technical. Miscellaneous MI 97 INDUSTRIAL ACTION WITHIN OWN AIRLINE MO 98 INDUSTRIAL ACTION OUTSIDE OWN AIRLINE MX 99 This code shall be used only when it is clear that a reason cannot be matched to a code above. Explain in SI section.

11 Page: Loadmessages General The load message shall be transmitted immediately after departure: For all multi-sector flights (except last sector) The LDM shall be addressed: To the operator To the station enroute To the alternate station if landing at the next station appears doubtful From the scheduled destination to the alternate station if the aircraft is diverting during flight Due to local requirements additional addresses may be necessary. The load message provides details required for load planning and for the preparation of the loading instruction as well as the load & trim sheet on the transit station. All data in the LDM must correspond with the actual loading of the aircraft. All last minute changes must be taken into account Loadmessage for passenger flight SKGKFOA SKGKMOA ATHKKHJ LDM DJ221/11.SXBAA.Y161.2/4 SKG.75/83/3/1.T2093.2/600.4/1493.PAX/161.PAD/2 SI ALT:SDL EET 0103 The LDM contains following data: Message identifier Flight number and date of scheduled departure Aircraft registration Version LDM XX221/11 SXB- Vip44 Number of cockpit/cabin crew members 2/2 Station of destination(s) SKGKMOA Number of passengers (male/female/children/infants) 75/83/3/1 Total weight of deadload T2093 KG Distribution of load in compartments 2/600, 4/1493 Load information PAX/44 (no. Pax who needs own seats.) PAD/02 (passengers available for disembarkation, i.e. ID - pax).

12 Page: Abbreviated Load Information (ALI) It is recommended that ALI is transmitted for flights point-to-point and for the last leg of multi-leg flights..athkkhj HJ221/11.SXBAA 5/195.PAX/13 Note: The following load information - if applicable - shall be shown: AOG, AVI, BAL, HEA, HUM and all dangerous goods IMP-code and dangerous goods. All other codes may be omitted in these cases Passenger transfer message (PTM) The PTM informs the destination station of the number of passengers disembarking at and holding connecting flight reservation from that station indicating the flights (flight number, destination) and the number of pieces of baggage through checked. The PTM shall be compiled manually by the boarding station against the flight coupons withdrawn at checkin and shall be transmitted as telex message immediately after departure of the flight. Example: QU SKGKKOA.ATHKLHJ PTM HJ222/11 AZ123 CTA P02B01 P = number of pax, B = number of baggage AZ234 CIA P05B Passenger service message (PSM) The PSM notifies the destination station of all disembarking passengers requiring special attention such as children travelling alone (UMNR), persons with reduced mobility (e.g. WCHR) etc., see Section for information codes to be used. The PSM shall be compiled manually and be transmitted as telex by the boarding station to each destination station of the flight and shall contain the names of all boarding passengers disembarking at that destination who will require some kind of special attention by the destination station. Example: QU SKGKKOA.ATHKLHJ PSM PT222/11 GEORGIOU UMNR09 ABCDEF WCHR OWN