3.10 SOP for Check-in

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Reynold Bishop
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1 3.10 SOP for Check-in a) Purpose: This Standard Operating Procedure explains the methodology, which should be followed for check-in and also to ensure that a process is in place which prevents dangerous goods from being carried on the flight deck, cabin and aircraft hold except as permitted by IATA DGR. b) Scope/Application: Domestic and International flights Check-in counters. c) Responsibilities: Check-in staff deputed at check-in counters and flight supervisor. d) Procedure: 1. When the passenger, supernumerary, operating cockpit crew or operating cabin crew reports at the check-in counter, greet him/her with proper salutation and confirm destination. a. When Operating cockpit or cabin crew, supernumerary reports at designated check-in counter check their names against the following: For International Travel: Approved General Declaration GD For Domestic Travel: Approved Pre Information Performa PIP 2. Inquire about the following: The number of checked and un-checked baggage To show Photo Identification Card i.e. CNIC or Driving License or Passport and match his/her name mentioned on Photo Id and Ticket. If he/she is carrying any of the items displayed on the label sheet showing the different classifications of Dangerous Goods. Note: Dangerous Goods are only permissible in quantities as specified in table 2.3.A IATA DGR Manual for passenger and cabin crew on board the aircraft (this table shows DGR articles which can be taken in cabin baggage in limited amount and those which are not acceptable in hand carry etc., etc.). 3. If any of such items is declared by the passenger, supernumerary, cockpit or cabin crew inform Flight Supervisor for further disposition of such articles. Also alert the passenger, supernumerary, cockpit or cabin crew about the DG that cannot be carried in hold if his/her baggage is intercepted at boarding gate. a. All hand carry and hold baggage is subject to pre-check-in security (x-ray) screening by Airport Security Force ASF and post check-in screening of all hold baggage and hand carry baggage before entering into the baggage buildup area and boarding area respectively. 4. In the raised security situations, the check-in agent must also ask the following questions in addition to others service parameters, from passenger, supernumerary, cockpit or cabin crew: 3-16

2 i. Is this your own baggage? ii. Have you packed it by yourself? iii. Are you sure about its contents? iv. Did you left your baggage unattended and/or on isolated place at any time? v. Do you have any valuables in your hand carry? Note: if passenger, supernumerary, cockpit or cabin crew reply NO to question ii or/and YES to question iv ask passenger, supernumerary, cockpit or cabin crew to verify contents of their baggage 5. Weigh the total checked baggage. If the baggage is more than FBA, charge the amount for excess baggage as per the rate applicable to the sector. (Ref: Procedure 3.13). 6. If passengers, supernumerary, cockpit or cabin crew not willing to pay, politely request him to leave the queue and inform Flight Supervisor. 7. Ask the passenger & supernumerary about the seat choice from the seats available. 8. After completion of all the formalities always: Check-in the alone passenger through his/her PNR. Check-in the passenger through his/her name if PNR is not accessible. Check-in the group through their group code. Check-in the operating crew through their GD/PIP code, for generating tag for hold baggage. 9. In case of addition of passenger at the airport, the passenger will be accepted for check-in as additional passenger and in any circumstances the passenger will not be accepted as No-Record passenger but with the Go Show (GS) edit. 10. The system will automatically allocate the baggage tag no. for number of baggage pieces entered through the command after running the command of check-in. 11. Before generating the boarding cards and baggage tags from the system ensure that all the entries have been properly inserted in the system, such as; the no. of checked baggage, total weight of checked baggage, destination of the passenger, endorsements on the coupon in case of group travel etc. 12. After generating the boarding pass and baggage tags from the system, handover the boarding pass and identification portion of baggage tag to the passenger and tie up 3-17

3 the baggage strap portion with the checked baggage. In case of group, all the boarding passes will be handed over to the Group leader. 13. Ask the passenger, supernumerary, cockpit or cabin crew about the unchecked baggage and provide the hand carry tag for unchecked baggage and explain the passenger regarding the specifications for unchecked baggage. 14. In case of system outage due to breakdown of communication lines, power failure or routine maintenance of systems etc, check-in process will be shifted to manual check-in and manual boarding cards will be issued accordingly. 15. Ensures after resumption/ restoration of system all manual entries will be updated in the system. 16. Guide the passenger, supernumerary, cockpit or cabin crew and wish for a nice journey on behalf of PIA. Note: Refer ACS Manual and Quick Reference Guide for the commands involved in this procedure. 3-18i

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6 e) Related Documents: IATA Airport Handling Manual IATA DGR Manual Table 2.3.A Airport Check-in System Manual ACS Quick Reference Guide PIA Security Program Manual f) Related Records: 3-18iv

Approval of Dangerous Goods Training Programs Checklist Part I Part I Approval of Dangerous Goods Training Programs Checklist

Approval of Dangerous Goods Training Programs Checklist Part I Part I Approval of Dangerous Goods Training Programs Checklist Name of Operator Title of training program Prior Approval Number /Date issued (If applicable) Name of operator Title of training Type of submission Initial Submission Amendment Type of program Initial