Making Rail Accessible. helping older and disabled passengers

Transcription

1 Making Rail Accessible helping older and disabled passengers Version 2 June 2017

2 Contents Introduction Our Franchise commitments Policy summary Assistance f passengers Alternative ible transpt Passenger Tickets and fares At the entrances Aural and visual Infmation s and displays Ticket machines Ticket gates Luggage Ramps On the train Infmation on train types and facilities Train ibility Making connections Disruption to facilities and services Contact us Alternative fmats ibility Page 3 Page 3 Page 5 Page 6 Page 9 Page 10 Page 11 Page 12 Page 13 Page 13 Page 14 Page 14 Page 14 Page 14 Page 15 Page 15 Page 18 Page 26 Page 26 Page 26 Page 28 Page 28 Page 28 Introduction Nthern is operated by Arriva. We will improve the ibility of our services to all passengers, particularly older and disabled passengers those who simply need some extra assistance. We are committed to: helping people to use the railways confidently, taking into account the wide range of different needs continuously improving the quality and awareness of the assistance available. Our Franchise commitments We commit to continuously improving the customer offer through a substantial investment programme to enhance ibility to our s and trains. We will invest in new and refurbished trains, which will see the introduction of 281 new, me ible carriages and the full refurbishment of the remaining fleet. By January 2020, all our trains will meet modern ibility standards. By 2019 all passengers will be able to free on-board WiFi. During 2017 we will provide Baby on board badges, and a Priity Seat Card scheme to make it easier f passengers to use Priity areas. We will invest in improvements, customer service excellence and simpler ing options, giving greater flexibility and promoting ease of travel. As part of our upgrade plans we commit to the following by April 2020: staffing 45 s across the netwk which are currently unstaffed introducing new buying facilities at 243 s that will make it simpler to buy s Making Rail Accessible - Helping older and disabled passengers Page 63

3 providing customer, public and help s (with induction loops) at all but the smallest s refurbishing seating and waiting areas at 355 locations upgrading security through new CCTV and video help s creating 10 inclusive hubs at s which will provide high standards of ibility f all passengers. At these hubs we will provide better signage and (including Braille signs), provide obstruction free walking routes, ible toilets, hand rails, automatic dos and other enhancements. installing 18 Harrington humps to reduce the stepping distances from platfms to trains and improve ease of using wheelchair ramps by April 2020 We will invest 250,000 per year on min improvement wks to improve ibility of s, e.g. by providing additional signage, handrails, tactile paving, seating, marking parking bays and removing steps. We will wk with Netwk Rail to suppt the delivery of Access f All schemes at s to deliver step free. We will update the step free map and the facilities matrix annually. We will ensure that on the National Rail s pages ( destinations/default.aspx) is kept up to date. Our commitment to helping all passengers and particularly older and disabled passengers to travel me easily includes offering the following services to our passengers: a range of discounts to reduce the cost of the journey f disabled people and a companion ibility improvements, e.g. removing steps Our aim is to deliver transfmational change f our passengers and f Nthern to leave a lasting legacy f the nth of England. Policy summary This document provides passengers with details of services and facilities, and the standards of service that they can reasonably expect, as well as what happens if services are disrupted. We re fully committed to making our services as ible and easy to use as possible, so we ve produced this leaflet to explain what we do to assist older and disabled passengers who travel with us. It also gives details of what we re doing to make our netwk me ible and how we re improving services. You can get a copy of this leaflet from our Experience Centre from our website at nthernrailway.co.uk. If you already travel with us, we hope you find this leaflet useful and if you haven t travelled with us befe, we hope it gives you the confidence to use our services. It will be reviewed regularly and updated at least annually to include details of improvements we ve made and future commitments. We welcome your feedback on the service we provide and any suggestions you may have f improvements. If you d like to get in touch our contact details are shown on the rear cover. assistance at our s and on our trains when making connections alternative ible transpt when our s trains are inible clear, consistent and up-to-date customer Making Rail Accessible - Helping older and disabled passengers Page 58

4 Assistance f passengers We participate in a called Passenger Assist. This is an industry-wide used to book assistance f passengers during their journey and to reserve seats and wheelchair spaces on trains where available. Passenger Assist allows you to: request assistance from a member of staff in advance f getting on off the train, f climbing stairs request help entering leaving the from the taxi rank (where we have staff available) request a ptable ramp f getting on off the train request a member of staff to provide guidance to a blind visually-impaired passenger request a wheelchair to assist with transferring from the platfm to the train (available at larger s only) book seat reservations, including the booking of dedicated wheelchair spaces make onward travel reservations on services operated by other train companies where reservations are available request assistance to and from connecting services purchase travel s check the ibility and facilities on both our rolling stock and at our s We will provide assistance, when booked through Passenger Assist, at any during the hours that trains are scheduled to serve that. Details of these times will be included on the National Rail Enquiries pages. Out of hours assistance may be provided by alternative means via alternative transpt if employees are not available to assist. In special circumstances where there is no viable alternative we may consider sending a member of staff to assist you where it is both reasonable and practical to do so. We can book assistance f your whole rail journey, even where part of the journey is with other train operats where our services call at s not managed by us. We recommend that you give us 24 hours notice f us to arrange assistance. However, we understand that this is not always possible. We will always provide assistance where reasonably practicable. Please contact on-train staff, use a Help Point contact our Experience Centre (contact details provided on Welcome Posters at s and below) and let us know how we can assist. If you d like to book assistance on 25 December f travel on 26 December, please contact our Experience Centre. We will, of course, try to provide assistance if you haven t managed to book. To book assistance please see the Contact us section below. We have a partnership with disabled people s charity Enhance the UK who are providing Disability awareness training sessions to all our frontline employees. Many of our s are staffed (shown in the facilities table) and all our trains have conducts. They are there to help so please don t hesitate to ask. We will ensure they are sufficiently resourced to meet the booked travel assistance requirements. Making Rail Accessible - Helping older and disabled passengers Page 710

5 When assistance has been booked in advance, we will ensure passengers are assisted off a train at its final destination as quickly as possible and within a maximum of five minutes wherever reasonably practicable. In der to monit the quality of service we provide, we carry out mystery shopping using a disabled passenger. We also carry out posttravel surveys of passengers who have booked assistance. Results are fed back to seni management to help focus our improvement plans. If you are disabled and have not booked in advance we will make every efft to provide assistance when you arrive at the where reasonably practicable. Platfm-train ramps are available at all staffed s, whether not you have booked assistance. Our Head of Experience is responsible f consulting with disabled passengers on priities f improvements, promoting disability awareness and co-dinating investment in ibility schemes. Our Travel Integration and Accessibility Manager is responsible f ensuring the National Rail database of facilities is updated with any changes in facilities and services and f keeping this leaflet up to date. available at all staffed s. All you have to do is write out a card with your question request and present it to staff, who will be happy to help. Alternatively download the Assist app and find out me at: blueassistuk.g.uk/home/ We also recognise other similar regional schemes including the Orange Wallet scheme in Wales and the Bridges Card in the Nth East. The National Rail Enquiries s pagesnationalrail.co.uk/s_destinations/ disabled_passengers.aspx provide me about the ibility of facilities and services. Each page has a s Made Easy link with photographs and diagrams. Where there is a meeting at the it will be shown on the s page, the most suitable place to meet will be defined. The s pages will be updated within 24 hours whenever there is a change to ibility as follows: physical constraints preventing disabled passengers from using the improvement wks significant tempary wk affecting ibility any tempary changes to ibility (e.g. lifts and toilets out of der) Nthern participates in a Joint Inclusivity Fum together with TransPennine Express. The Fum is made up of disabled passengers who provide advice and feedback on our improvement plans. Assist is a simple way of asking f assistance. We are delighted to have joined Assist in making travel easier f those who need it. We are training all our frontline people to be aware of Assist and how to respond to your needs. Assist cards will soon be Making Rail Accessible - Helping older and disabled passengers Page 912 Alternative ible transpt If a is inible to you, we ll provide alternative transpt (at no extra cost) to the nearest most convenient to enable you to continue your journey. If you re unsure whether the you intend to use is ible to you, please call enquiries@nthernrailway.co.uk check the s Made Easy pages mentioned above.

6 If you contact the Experience Centre we will discuss your needs in der to arrange appropriate assistance. We recognise that circumstances will vary f individual passengers and we will take into account your needs. When we cannot run rail services due to engineering wk disruption we ll make sure that you are able to continue your journey by providing a suitable alternative at no extra cost. Please make yourself known to a Nthern representative, speak to the rail replacement bus driver to ensure we give the assistance needed. Passenger We understand it is imptant f you to trust and have confidence in the we give, so all our people are trained and capable of dealing with your needs. We will ensure: all displayed on our website about Nthern on third party websites, such as National Rail Enquiries (NRE), is up to date Nthern staff, where available, will provide you with up to date ibility. You can get hard copies of this leaflet from any of our staffed s by contacting the Experience Centre. This leaflet is available in other fmats, such as in Braille, large print in audio, available on request from our Experience Centre within seven wking days. Tickets and fares If you are unable to buy a befe your journey, because our facilities are inible unavailable, you may do so without penalty during the journey at the destination and enjoy any reduction to which you are entitled. We understand that disabilities are not always visible and if you re concerned about purchasing s please contact staff on s on trains our Experience Centre f advice. Disabled Persons Railcard discounts are available on s sold by all of our offices, conducts and self-service machines. If you hold a Disabled Persons Railcard please remember to show it when purchasing your at a office. Me on the Disabled Persons Railcard, s and fares can be found at staffed s, from disabledpersons-railcard. co.uk from the Experience Centre. F travel on the National Rail netwk, we offer the following fare discounts to Disabled Persons Railcard holders: 34% discount f Anytime Singles Returns 34% discount on Anytime Day Singles 50% discount on Anytime Day Returns. An adult travelling with you is also entitled to the same discount. A full-price Off-Peak Advance may cost less than a reduced-rate Anytime. Making Rail Accessible - Helping older and disabled passengers Page 11 14

7 Visually-impaired passengers without a Railcard are entitled to the same discounts above and should present their Certificate of Visual Impairment (CVI) BD8 certificate. They are entitled to discounts only if they travel with a companion who also receives the same reduction. If you are visually-impaired, you can buy one adult Season that enables a companion to travel with you on National Rail services only at no extra cost (so two people travel f the price as one). It doesn t have to be the same person travelling with you on every journey. Wheelchair users who do not leave their wheelchair during the journey and who have no Railcard may also obtain the same reduction. Although wheelchair users may travel alone and receive the discount, a companion can also travel with the wheelchair user at the same reduced price. Not all older people qualify f a Disabled Persons Rail Card but will qualify f a Seni Railcard by virtue of their age. A Seni Railcard costs 30 and entitles the holder to save 1/3 on rail fares f a year. seni-railcard.co.uk. At the Nthern runs 476 s - the facilities at these s vary considerably across the netwk. We have set out above the improvements we have committed to make but it will take some time to bring the standards to a consistently high level. entrances We will maintain the ibility of our s and will not permanently close any entrances without first consulting with the Department f Transpt (DfT), Transpt Focus and local groups and receiving approval by the DfT. From time to time we may need to temparily restrict to s, e.g. due to improvement wk. If this happens we will ensure the needs of older and disabled people are considered, and will provide adequate and a suitable alternative if necessary. Aural and visual The size of our s and the facilities available vary greatly from to ; however, where aural and visual is available, we aim to provide it in a consistent manner. We will improve and extend the provision of. By April 2020 all s with me than 3,000 passengers per year will be fitted with Help s with induction loops, Infmation Screens and Address s. Our website nthernrailway.co.uk and App also show live train running, you can ring the Experience Centre f live train running. The facilities matrix (page 34) details the facilities available. During disruption we will update all aural and visual displays in line with our Passenger Infmation During Disruption procedure. Making Rail Accessible - Helping older and disabled passengers Page 13 16

8 Infmation s and displays At larger staffed s on our routes there are staffed s that provide a range of services, including up to date on disruption. Assistance bookings can be confirmed here too. At these s there are clearly marked designated meeting s, where people who have booked assistance can meet staff. At staffed smaller s, office staff will provide details of services. Leaflet racks will be placed so that wheelchair users and standing passengers can use them. All of our s display timetables and posters. Ticket machines At s with machines, these are located in a suitable position so as to be ible to as many passengers as possible. The machines can issue s with Disabled Persons Rail Card discounts f both the holder and their companion. Ticket gates Automatic gates are in place at some of our s and we always provide at least one wide gate. When the gates are operational there will always be a member of staff on hand to help you use them. If there is no member of staff available the gates will be locked open. Luggage If you need your luggage carried, please tell us when you book assistance so we can ensure that staff are available to help. In general, luggage assistance can be provided between entrances and trains, and when changing trains. There is no charge f assisting passengers with their luggage. Rail provides facilities at Manchester Piccadilly, Leeds and Liverpool Lime Street. Virgin East Coast provides facilities at Yk and Newcastle. Ramps Suitable ramps are available at all staffed s and on all our trains. Where the ramp is based at the, colleagues will position it between the train and the platfm when required. Conducts will fit the on- train ramps at unstaffed s. Facilities provided by third parties - We will make every efft to ensure that any services and facilities provided by others at our s are ible to older and disabled passengers. We will wk with tenants and community providers at the s to ensure they consider the needs of older and disabled people. This condition will be written into any new rental agreements. We will manage tenants to ensure that their services and facilities are not located where they will cause an obstruction. On the train We operate a variety of train types, including some older trains. We have a substantial programme of train replacement and refurbishment, and by January 2020 all our trains will meet modern ibility standards. Aural and visual - All our trains are fitted with public s. Conducts are trained to make announcements giving details of the next in good time to allow disabled passengers to prepare to alight. They will also provide on any service disruption. Left luggage - Nthern does not provide left luggage facilities at any of its s. Netwk Making Rail Accessible - Helping older and disabled passengers Page 15 18

9 All Conducts have a smart device and are able to look up and pass on disruption as well as details of connecting services, facilities at s and train running. Conducts are trained to take into account the needs of visually impaired, deaf hearing impaired people, as well as those with reduced mobility. All our trains have toilets. Please see below f details of which trains have ible toilets. From January 2020 all our trains will have a public integrated with real-time passenger. The will connect via WiFi to rail industry s and display relevant, including: real-time on the progress of the train relating to the next at which the train is to stop, including about Connections advice on alternative routes and trains available in the event of any delays service disruption. Priity seating Many of our trains have priity seating already fitted (see below). All trains will have priity seats from December Priity seats are clearly labelled and other passengers are asked to give up the seat if an older disabled person needs it. In 2017 we will introduce a Priity Seat Card, available by contacting the Experience Centre. This will be available to older and disabled people, pregnant women, and people travelling with children under three. Card holders will present their priity seat card and ask the person seated to give up their seat. However, consideration should also be given to their needs. We do not offer a seat reservations service; however our conducts, who are on every train, will make every efft to help older and disabled passengers to find a seat. They will also take reasonable steps to ensure that the wheelchair space is available f wheelchair users when required. When passengers book assistance we will make it clear a seat wheelchair space has not been reserved. Wheelchair users all our trains can accommodate wheelchairs within the following dimensions: 120cm long; 70cm wide; and weighing no me than 300kg (including the user). We can provide assistance to wheelchair users when using platfm-train ramps. Mobility scooters - We can currently carry small, folding scooters on all trains providing they can be folded on the platfm and that they are stowed in the appropriate luggage space throughout the journey. and on-train staff will be able to help you with this. From 1st September 2017 non-folding scooters are accepted at s on our Pilot Scooter-friendly Netwk, within the following dimensions: 120cm long; 70cm wide; turning radius of no me than 150cm; able to use a platfm-train ramp at up to 18% gradient without staff assistance; and weighing no me than 300kg (including the user). The Pilot Scooter-friendly Netwk includes journeys made on electric trains (Class 322 and Class 333 trains) when using the following s only: Leeds; Bradfd Fster Square; Ilkley; and Skipton. We are currently unable to accept non-folding scooters at other s due to restricted turning space available on trains and on platfms, and excessive ramp gradients. However, as new trains are delivered and s improved we will be expanding the Pilot netwk as soon as possible to include me s and routes. Making Rail Accessible - Helping older and disabled passengers Page 20 17

10 Infmation on train types and facilities Other facilities f disabled passengers Passenger 11 priity seats (2 car units) 17 priity seats (3 car units) Colour contrast f visually- impaired passengers, plus grab handles has one wheelchair ible toilet Aural announcements given has fully compliant auto PIS If you are waiting f a train, as it approaches you will see the unit number displayed on the front. The first three digits tell you what type of unit it is. This is a 155. Class 142 Two Coach Diesel Multiple Unit Built 1985/6 Number of units in service Routes operated Number of designated spaces f wheelchair users Passenger 79 All Nthern routes except Bridlington to Scarbough, Hazel Grove to Buxton and Blackburn to Clitheroe One per unit Aural announcements given Class 144 Two and Three Coach Diesel Multiple Unit Built 1986 Number of units in service Routes operated Number of designated spaces f wheelchair users 23 South and West Ykshire areas Two per unit Class 150/1 Two Coach Diesel Multiple Unit Built 1985/6 Number of units in service Routes operated Number of designated spaces f wheelchair users Other facilities f disabled passengers Passenger 30 All routes in South and East Ykshire, West and Nth Ykshire, Lancashire and Cumbria, Liverpool and Manchester areas One per unit One wheelchair ible toilet,colour contrast f visually-impaired passengers, plus grab handles 18 priity seats Aural announcements given Making Rail Accessible - Helping older and disabled passengers Page 22 19

11 Class 150/2 Two Coach Diesel Multiple Unit Built 1986/7 Number of units in service Routes operated Number of designated spaces f wheelchair users Other facilities f disabled passengers Passenger Ongoing updates to facilities f disabled passengers f PRM compliance 28 All routes in South and East Ykshire, West and Nth Ykshire, Lancashire and Cumbria, Liverpool and Manchester areas One per unit One wheelchair ible toilet Colour contrast f visuallyimpaired passengers, plus grab handles 14 priity seats on some trains Aural announcements given Two wheelchair designated spaces One wheelchair ible toilet Audio alerts f visuallyimpaired passengers, plus colour contrast f grab handles in modified areas. Compliant ramp 14 priity seats Class 153 One Coach Diesel Multiple Unit Built 1987/8 Number of units in service Routes operated Number of designated spaces f wheelchair users Other facilities f disabled passengers Passenger 20 South and West Ykshire, Lancashire and Cumbria, Liverpool and Manchester areas One per unit Colour contrast f visuallyimpaired passengers, plus grab handles Aural announcements given Class 155 Two Coach Diesel Multiple Unit Built 1987/8 Number of units in service Routes operated Number of designated spaces f wheelchair users Other facilities f disabled passengers Passenger 7 West Ykshire area and Leeds to Manchester One per unit Wheelchair ible toilet not fully RVAR compliant Colour contrast f visuallyimpaired passengers, plus grab handles Aural announcements given Making Rail Accessible - Helping older and disabled passengers Page 21 24

12 Class 156 Two Coach Diesel Multiple Unit Built 1987/9 Number of units in service Routes operated Number of designated spaces f wheelchair users Other facilities f disabled passengers Passenger Ongoing updates to facilities f disabled passengers f PRM compliance 46 All Nthern routes One per unit Wheelchair ible toilet not fully RVAR compliant. Colour contrast f visuallyimpaired passengers, plus grab handles 14 priity seats Aural announcements given Two wheelchair designated spaces One wheelchair ible toilet Audio alerts f visuallyimpaired passengers Compliant ramp Class 158 Two and Three Coach Diesel Multiple Unit Built 1989/92 Number of units in service Routes operated Number of designated spaces f wheelchair users 46 All Nthern routes. Not South Manchester Liverpool One per unit Other facilities f disabled passengers Passenger Wheelchair ible toilet not fully RVAR compliant Colour contrast f visuallyimpaired passengers, plus grab handles Priity seating on some vehicles Aural announcements given Class 319 Four Coach Electric Multiple Unit Built 1991 Number of units in service Routes operated Number of designated spaces f wheelchair users Other facilities f disabled passengers Passenger 20 Liverpool to Manchester and Preston and Warrington Bank Quay One per unit not fully RVAR compliant Colour contrast and audio alerts f visually-impaired passengers, plus grab handles 32 priity seats Fully compliant auto PIS Making Rail Accessible - Helping older and disabled passengers Page 26 23

13 Class 321 Four Coach Electric Multiple Unit Built 1990 Number of units in service Routes operated Number of designated spaces f wheelchair users Other facilities f disabled passengers Passenger 3 Leeds to Bradfd/Skipton/Ilkley/ Doncaster Two per unit Wheelchair ible toilet, colour contrast and audio alerts f visually-impaired passengers, plus grab handles, compliant ramp 28 priity seats Fully compliant with PRM TSI Fully compliant auto PIS Class 322 Four Coach Electric Multiple Unit Built 1991 Number of units in service Routes operated Number of designated spaces f wheelchair users Other facilities f disabled passengers Passenger 5 Leeds to Bradfd/Skipton/Ilkley/ Doncaster Two per unit Wheelchair ible toilet, colour contrast and audio alerts f visually-impaired passengers, plus grab handles, compliant ramp 32 priity seats Fully compliant with PRM TSI Fully compliant auto PIS Class 323 Three Coach Electric Multiple Unit Built 1992/1993 Number of units in service Routes operated Number of designated spaces f wheelchair users Other facilities f disabled passengers Passenger 17 Manchester Stockpt/ Manchester Airpt Alderley Edge Crewe. Manchester Macclesfield Stoke Manchester Hadfield/Glossop Manchester Hazel Grove One per unit Colour contrast f visuallyimpaired passengers, plus grab handles Priity seating Aural announcements given Class 333 Four Coach Electric Multiple Unit Built 2000 Number of units in service Routes operated Number of designated spaces f wheelchair users Other facilities f disabled passengers Passenger 16 Leeds to Bradfd/Skipton/Ilkley Two per unit Eight priity seats per vehicle and wheelchair ible toilet Aural announcements given Electronic Making Rail Accessible - Helping older and disabled passengers Page

14 Making connections We are happy to provide assistance to passengers making connections to other train services other modes of onward transpt calling at our s. This includes providing help with boarding and alighting as well as luggage assistance. We will ensure that assistance is available at staffed s if there is a change of platfm at sht notice. If your journey involves onward travel by another means of transpt, our staff will help you to the relevant pick up, bus stop taxi rank (within the boundary). They will be able to provide about local transpt including bus services and taxi companies. There is a useful poster displayed at s giving local and general. We will require that in future, as contracts are renewed, taxi companies contracted to use ranks at our s must supply an ible taxi upon request. Infmation about which s have ible taxis is available from the Experience Centre and can also be found on traintaxi.co.uk. We recommend that passengers requiring assistance to make their connections contact our Assisted Travel Helpline to book their assistance and allow a little extra time to make their connections. Disruption to facilities and services During disruption, we will make regular announcements and ensure that our are updated regularly. contact you and if necessary make alternative arrangements. During planned engineering wks, we will provide clear at our s to advise passengers of replacement transpt options. During disruption we will provide about changes to train times and alternative travel arrangements through the Address and Infmation Screens. Our App and website will include live departure times and passengers can use Help Points, where they are provided, to find further. We will also publicise the Experience Centre number. When our advertised facilities and services are not available, are not ible, we will make every efft to provide alternative facilities. In case of emergency On-board the train, our conducts will keep you infmed and explain where all the emergency is located. They re also fully trained to assist all passengers should evacuation of the train be necessary. If a controlled evacuation is required, then wheelchair users those who would find it difficult to detrain will be evacuated in the presence of the emergency services where practicable. At our staffed s an emergency evacuation plan is available and all colleagues are trained to ensure all passengers can safely leave the, if necessary. Every has a set of local emergency procedures. If you have booked assistance and there is maj unplanned disruption to train services which may prevent you completing your journey (e.g. an extended line closure), we will Making Rail Accessible - Helping older and disabled passengers Page 27 30

15 Contact us To book assistance please contact our Assisted Travel Helpline on: Phone: (Freephone, including from mobiles) Webfm: nthernrailway.co.uk/passengerassistance-request Our Helpline is open 24 hours a day, every day we are running. We commit to sufficient resourcing so that your call will be answered within 30 seconds. We will provide booking confirmation by (where you have provided your details). The Experience Centre will be able to provide me about our services and we are always grateful f feedback provided on the services and facilities that we provide. Alternative fmats Copies of this document are made available free of charge from all staffed s which we serve. The document can be obtained in alternative fmats such as large print and any common audio fmat. Copies will be provided within seven wking days on request. ibility The step free map at the end of this document shows the extent of ibility at our s. Write to: Freepost NORTHERN RAILWAY Phone: (available 24 hours a day, every day we are running) enquiries@nthernrailway.co.uk Website: nthernrailway.co.uk We operate the text relay service - call followed by our number, Our operats have been trained to wk with the text relay service We are making significant improvements to s. Whilst the was crect at the time of going to press there may have been changes since. Full current details of ibility are always available from the National Rail s pages. Making Rail Accessible - Helping older and disabled passengers Page 32

16 Easy Accrington Yes Partial 4 Yes Yes Yes Yes Yes Yes No No Acklington No Partial 0 Yes No No No No No No No Adlington (Cheshire) No Full 0 Yes No No No No No No No Adlington (Lancs) Yes Partial 0 No No Yes Yes Yes No No No Adwick No Full 10 Yes Yes Yes Yes Yes No No No Alderley Edge Yes Full 2 Yes No No Yes Yes No Yes No Alfreton Yes Partial Yes Yes Yes No Yes Yes No No Yes Allens West No Partial 0 No No No Yes Yes No No No Alnmouth Yes Full 4 Yes Yes Yes Yes Yes No Yes No Althpe No Partial 0 Yes No No No No No No No Altrincham Yes Full 2 Yes No No Yes Yes No No No Ansdell & Fairhaven No Full 0 No No No No Yes No No No Apperley Bridge No Full 10 Yes No Yes Yes No No No No Appleby Yes Partial 2 No Yes No Yes No Yes No No Appley Bridge No Full 0 Yes No Yes Yes Yes No No No Ardwick No None 0 Yes No No No No No No No Armathwaite No Partial 1 Yes No No No No No No No Arnside No Partial 0 Yes No No Yes Yes No Yes No Arram No Partial 0 Yes No No No Yes No No No Ashburys No None 0 Yes No No Yes No No No No Ashley No Full 1 No No No No No No No No Ashton-under-Lyne Yes Partial 3 Yes Yes Yes Yes Yes No Yes No Askam No Full 0 Yes No No Yes No No No No Aspatria No Partial 0 Yes No No No No No No No Atherton Yes Partial 1 Yes No Yes Yes Yes No No No Baildon No Full 1 Yes No No Yes Yes No No No Bamber Bridge No Full 2 No No No Yes Yes No No No Bamfd No Full 0 Yes No No No Yes No No No Bardon Mill No Partial 0 No No No Yes No No No No Bare Lane No Full 0 Yes No No Yes No No No No Barnetby No Full 0 Yes No No Yes Yes No No No Barnsley Yes Full 6 Yes Yes Yes Yes Yes Yes Yes No Barrow Haven No Full 0 No No No No No No No No Barrow-in-Furness Yes Full 3 Yes Yes Yes Yes Yes No No No Making Rail Accessible - Helping older and disabled passengers Page 31 34

17 Easy Barton-on-Humber No Full 0 Yes No No No No No No No Batley No Partial 4 Yes No Yes Yes Yes No No No Battersby No Partial 0 No No No Yes No No No No Belle Vue No None 0 Yes No No No Yes No No No Bempton No Full 0 Yes No No No No No No No Ben Rhydding No Partial 1 Yes No Yes Yes Yes No No No Bentham No Full 0 Yes No No Yes No No No No Bentley (South Yks) No Full 1 Yes No No Yes Yes No No No Berry Brow No Full 0 No No No Yes Yes No No No Bescar Lane No Partial 0 Yes No No No No No No No Beverley Yes Full 2 Yes Yes No Yes Yes Yes No No Billingham No None 0 Yes No No Yes No No No No (Cleveland) Bingley Yes Full 2 Yes No Yes Yes Yes No No No Birchwood Yes Full 0 Yes Yes Yes Yes Yes No No No Bishop Auckland No Full 2 Yes No No Yes No Yes No No Blackburn Yes Full 3 Yes Yes Yes Yes Yes Yes Yes No Blackpool Nth Yes Full 4 Yes Yes Yes Yes Yes Yes Yes No Blackpool No Full 0 Yes No No Yes Yes No Yes No Pleasure Beach Blackpool South No Full 0 Yes No No Yes Yes No No No Blackrod No Full 0 Yes No Yes No No No No No Blaydon No Partial 0 Yes No No Yes No No No No Bolton Yes Full 5 Yes Yes Yes Yes Yes No No No Bolton-Upon- No Full 1 No No No Yes Yes No No No Dearne Bootle (Cumbria) No Partial 0 Yes No No No No No No No Bradfd Fster Yes Full 4 Yes Yes Yes Yes Yes No No No Square Bradfd Yes Full 0 Yes Yes Yes Yes Yes Yes No No Interchange Bramhall Yes Partial 0 Yes Yes No Yes Yes No No No Bramley (W Yks) No Full 2 Yes No Yes Yes No No No No Brampton No Partial 0 No No No No No No No No (Cumbria) Making Rail Accessible - Helping older and disabled passengers Page 33 36

18 Easy Braystones No Full 0 Yes No No No No No No No (Cumbria) Bredbury Yes None 4 Yes No Yes Yes Yes No No No Bridlington Yes Partial 3 Yes Yes No Yes Yes Yes No No Brierfield No Full 2 No No No No Yes No No No Brigg No Partial 0 Yes No No No No No No No Brighouse No Full 4 No No No Yes Yes No No No Brinnington Yes None 0 Yes No Yes Yes Yes No No No Broad Green Yes Partial 8 Yes No Yes Yes Yes No No No Broadbottom Yes Partial 3 Yes No Yes Yes Yes No No No Brockholes No Full 0 No No No Yes Yes No No No Bromley Cross Yes Full 2 Yes No Yes Yes Yes No No No (Lancs) Broomfleet No Full 0 No No No No Yes No No No Brough Yes Full 6 Yes No Yes Yes Yes Yes No No Bryn No Partial 0 Yes No No No Yes No No No Buckshaw Parkway Yes Full 14 Yes Yes Yes Yes Yes No No No Burley Park No Partial 1 Yes No Yes Yes Yes No No No Burley-in- No Full 2 Yes No Yes Yes Yes No No No Wharfedale Burnage Yes Full 0 Yes No No Yes Yes No Yes No Burneside No Partial 0 Yes No No Yes Yes No Yes No (Cumbria) Burnley Barracks No Partial 0 Yes No No No Yes No No No Burnley Central Yes Full 0 Yes No No Yes Yes No No No Burnley Yes Full 3 Yes Yes Yes Yes Yes No No No Manchester Road Burscough Bridge Yes Full 6 Yes No No Yes Yes No No No Burscough Junction No Full 0 Yes No No No No No No No Buxton Yes Full 3 Yes Yes Yes Yes Yes No Yes No Cark & Cartmel No Full 0 Yes No No Yes No No No No Carlisle Yes Full 7 Yes Yes Yes Yes Yes Yes No Yes Carnfth Yes Partial 5 Yes No Yes Yes Yes No No No Castlefd No Full 1 Yes No Yes Yes Yes No No No Castleton No Full 1 Yes No Yes Yes Yes No No No (Manchester) Making Rail Accessible - Helping older and disabled passengers Page 38 35

19 Easy Castleton Mo No Full 0 Yes No No Yes No No No No Cattal No Partial 0 Yes No No No No No No No Chapel-en-le-Frith No Partial 2 Yes No No Yes Yes No Yes No Chapeltown No Partial 0 Yes No Yes Yes Yes No No No (South Yks) Chassen Road Yes Full 0 No No No No No No No No Chathill No Full 0 Yes No No Yes Yes No No No Cheadle Hulme Yes Full 3 Yes No No Yes Yes No Yes No Chelfd (Cheshire) No Full 2 Yes No No No No No No No Cherry Tree No Partial 0 No No No No Yes No No No Chester Yes Full 7 Yes Yes Yes Yes Yes Yes No No Chesterfield Yes Full Yes Yes Yes Yes Yes Yes Yes Yes Yes Chester-le-Street Yes Partial 2 No Yes No Yes Yes No No No Chinley No None 2 Yes No No Yes Yes No No No Chley Yes Full 2 Yes Yes Yes Yes Yes No Yes No Church & No Partial 0 No No No No Yes No No No Oswaldtwistle Church Fenton No Partial 2 Yes No No Yes Yes Yes No No Clapham No Partial 0 Yes No No No No No No No (Nth Ykshire) Cleethpes Yes Full 2 Yes Yes Yes Yes Yes Yes No No Clifton No Full 0 Yes No No No No No No No (Manchester) Clitheroe Yes Full 3 Yes Yes No Yes No No No No Colne No Full 2 No No Yes Yes Yes No No No Commondale No Full 0 Yes No No Yes No No No No Congleton Yes Partial 2 Yes Yes Yes No No No No No Conisbrough No Full 1 Yes No No Yes Yes No No No Cononley No Full 1 Yes No Yes Yes Yes No No No Cbridge No Partial 0 Yes No No Yes No No No No Ckickle No Full 0 No No No Yes No No No No Cottingham No Partial 2 Yes No Yes No Yes No No No Cottingley No Partial 0 Yes No No Yes Yes No No No Cramlington No Full 4 Yes No No Yes No No No No Making Rail Accessible - Helping older and disabled passengers Page 37 40

20 Easy Crewe Yes Full 12 Yes Yes No Yes Yes Yes No No Cross Gates Yes Full 2 Yes No No Yes Yes No No No Crossflatts No Full 6 Yes No Yes Yes Yes No No No Croston No Full 2 No No No No No No No No Crowle No Partial 0 Yes No No No No No No No Cuddington No Partial 0 No No No Yes Yes No No No Daisy Hill Yes None 4 Yes No Yes Yes Yes No No No Dalston (Cumbria) No Partial 0 Yes No No No No No No No Dalton (Cumbria) No Full 0 Yes No No Yes No No No No Danby No Full 0 Yes No No Yes No No No No Darlington Yes Partial 8 Yes Yes Yes Yes Yes Yes No Yes Darnall No Full 1 Yes No No Yes Yes No No No Darton No Partial 4 No No No Yes Yes No No No Darwen No Full 0 Yes No No No Yes No No No Davenpt Yes None 2 Yes No Yes Yes Yes No No No Deansgate Yes Full 0 Yes Yes Yes Yes Yes No No No Deighton No Full 0 No No No Yes Yes No No No Delamere No Full 0 No No No Yes Yes No No No Denby Dale No Full 2 No No No Yes Yes No No No Dent No Partial 0 Yes No No No No No No No Denton No None 0 Yes No No No No No No No Derby Yes Full Yes Yes Yes No Yes Yes Yes Yes Yes Dewsbury Yes Partial 7 Yes Yes Yes Yes Yes Yes No No Dinsdale No Full 0 Yes No No Yes No No No No Dinting Yes Full 2 Yes No Yes Yes Yes No No No Disley Yes Full 2 Yes No No Yes Yes No No No Dodwth No Full 2 Yes No No Yes Yes No No No Doncaster Yes Full 25 Yes Yes Yes Yes Yes Yes No Yes De & Totley No Full 4 Yes No Yes Yes Yes No Yes No Dove Holes No Full 2 Yes No No No Yes No No No Driffield Yes Full 2 Yes No No No Yes Yes No No Drigg No Full 0 No No No No No No No No Dronfield No Partial 1 No No No Yes Yes No No No Making Rail Accessible - Helping older and disabled passengers Page 42 39

21 Easy Dunston No Full 0 Yes No No Yes No No No No Durham Yes Full 11 Yes Yes Yes Yes Yes Yes No Yes Eaglescliffe No Partial 6 Yes No No Yes No No Yes No Earlestown Yes Partial 0 Yes No Yes Yes Yes No No No East Didsbury Yes Full 2 Yes No Yes Yes Yes No Yes No East Garfth No Full 0 Yes No Yes Yes Yes No No No Eastrington No Partial 0 Yes No No No No No No No Eccles (Manchester) Yes None 0 Yes No Yes Yes Yes No No No Eccleston Park Yes Partial 0 Yes No Yes Yes Yes No No No Edale No Full 0 Yes No No No Yes No No No Edge Hill Yes Partial 0 Yes No No No Yes No No No Egton No None 0 No No No No No No No No Ellesmere Pt Yes Partial 0 Yes No Yes No No No No No Elsecar No Full 2 Yes No No Yes Yes No No No Entwistle No Partial 0 No No No No No No No No Euxton No Full 2 Yes No No No No No No No Balshaw Lane Fairfield No None 0 Yes No No No No No No No Farnwth Yes Full 0 Yes No No Yes Yes No No No Featherstone No Full 0 Yes No No Yes Yes No No No Ferriby No Partial 0 No No No No Yes No No No Filey No Full 0 Yes Yes No Yes Yes No No No Fitzwilliam No Partial 2 Yes No Yes Yes Yes No No No Flimby No Partial 0 No No No No No No No No Flixton Yes Full 0 No No No Yes Yes No No No Flowery Field No None 0 Yes No No Yes No No No No Foxfield No Partial 0 No No No No No No No No Frizinghall No Full 1 Yes No Yes Yes Yes No Yes No Furness Vale No Full 0 Yes No No Yes Yes No No No Gainsbough No Partial 0 No No No No No No No No Central Gainsbough No Full 0 Yes No No Yes Yes No No No Lea Road Garfth Yes Partial 5 Yes No Yes Yes Yes No No No Making Rail Accessible - Helping older and disabled passengers Page 41 44

22 Easy Gargrave No Partial 0 Yes No No No No No No No Garsdale No Partial 0 Yes Yes No No No No No No Garswood Yes Partial 0 Yes Yes Yes Yes Yes No No No Gathurst No Partial 2 Yes No No Yes Yes No No No Gatley Yes Full 3 Yes No No Yes Yes No No No Giggleswick No Partial 2 Yes No No No No No No No Gilberdyke No Partial 0 Yes No No No Yes No No No Glaisdale No Partial 0 Yes Yes No Yes No No No No Glasshoughton No Full 6 Yes No No Yes Yes No No No Glazebrook Yes Full 2 No No No No Yes No No No Glossop Yes Full 3 Yes Yes Yes Yes No No No No Godley No None 0 Yes No No Yes Yes No No No Goldthpe No Full 1 Yes No No Yes Yes No No No Goole Yes Full 3 Yes No No Yes Yes No No No Goostrey No Partial 0 Yes No No No No No No No Gton Yes Partial 0 Yes No Yes Yes Yes No No No Goxhill No Partial 0 Yes No No No No No No No Grange-over-Sands Yes Partial 2 Yes No Yes Yes Yes No No No Great Ayton No Full 0 No No No No No No No No Great Coates No Partial 0 Yes No No No No No No No Green Road No Partial 0 Yes No No No No No No No Greenbank No Full 0 No No Yes Yes Yes No No No Greenfield Yes Partial 1 Yes Yes Yes Yes Yes No No No Grimsby Docks No Full 0 No No No No No No No No Grimsby Town Yes Full 4 Yes Yes Yes Yes Yes No No No Grindlefd No Partial 0 Yes No No Yes Yes Yes No No Grosmont No Full 0 Yes No No Yes No No No No Guide Bridge Yes Full 7 Yes No Yes Yes No No Yes No Guiseley Yes Partial 3 Yes Yes Yes Yes Yes No No No Gypsy Lane No Full 1 Yes No No Yes No No No No Habrough No Full 0 Yes No No Yes No No No No Hadfield Yes Full 2 Yes No Yes Yes No No No No Hag Fold Yes Full 0 Yes No Yes Yes Yes No No No Making Rail Accessible - Helping older and disabled passengers Page 46 43

23 Easy Hale (Manchester) Yes Full 0 No No No Yes No No No No Halewood Yes Full 0 Yes No No Yes Yes No Yes No Halifax Yes Full 4 Yes Yes Yes Yes Yes Yes No No Hall-i -th -Wood No None 0 Yes No No No No No No No Haltwhistle No Full 2 Yes No Yes Yes No No No No Hammerton No Partial 0 Yes No No Yes No No No No Handfth Yes None 0 Yes No Yes No Yes No No No Hapton No Partial 0 No No No No No No No No Harrington No Partial 0 No No No No No No No No Harrogate Yes Full 6 Yes Yes Yes Yes Yes Yes No No Hartlepool Yes Full 7 Yes Yes Yes Yes Yes Yes No No Hatfield & No Full 1 Yes No No Yes Yes No No No Stainfth Hathersage No Full 1 Yes No No No Yes No No No Hattersley Yes None 0 Yes No No Yes Yes No No No Haydon Bridge No Full 2 Yes No No Yes Yes No No No Hazel Grove Yes Partial 22 Yes Yes Yes Yes Yes Yes No No Headingley No Partial 1 Yes No Yes Yes No No No No Heald Green Yes Full 2 Yes No Yes Yes Yes No No No Healing No Partial 0 No No No Yes No No No No Heaton Chapel Yes Partial 0 Yes No Yes Yes Yes No No No Hebden Bridge Yes Partial 3 No Yes No Yes Yes Yes No No Heighington No Partial 0 Yes No No Yes No Yes No No Hellifield No Full 0 Yes No No No No No No No Hensall No Partial 0 Yes No No No No No No No Hessle No Full 0 No No No No Yes No No No Hewth No Full 0 No No No Yes Yes Yes No No Hexham Yes Partial 2 Yes Yes Yes Yes Yes Yes Yes No Heysham Pt No Full 0 Yes Yes No No No No No No Hindley Yes None 0 Yes No Yes Yes Yes No No No Holmes Chapel Yes Full 2 Yes No No Yes Yes No No No Honley No None 0 Yes No No Yes Yes No No No Hope (Derbyshire) No Partial 0 Yes No No No Yes No No No Making Rail Accessible - Helping older and disabled passengers Page 45 48

24 Easy Hnbeam Park No Full 0 Yes No Yes Yes No No No No Hsfth Yes Full 3 Yes Yes Yes Yes Yes No No No Hton-in- No Partial 0 Yes No No No No No No No Ribblesdale Hwich Parkway Yes Full 11 Yes Yes Yes Yes Yes No Yes No Hoscar No Partial 0 Yes No No No No No No Hough Green Yes Partial 0 Yes No Yes Yes Yes No No No Howden No Full 0 No No No Yes Yes No No No Huddersfield Yes Full 4 Yes Yes Yes Yes Yes Yes No No Hull Yes Full 18 Yes Yes Yes Yes Yes Yes No No Humphrey Park No Partial 0 No No No No No No No No Huncoat No Full 0 No No No No No No No No Hunmanby No Partial 0 Yes No No No No No No No Hunt s Cross Yes None 2 Yes Yes Yes Yes Yes Yes No No Hutton Cranswick No Partial 0 Yes No No No Yes No No No Huyton Yes Full 1 Yes Yes Yes Yes Yes No No No Hyde Central No Partial 0 Yes No No No No No No No Hyde Nth No Partial 2 Yes No No No No No No No Ilkeston No Full 0 Yes No No Yes Yes No No No Ilkley Yes Full 2 Yes No Yes Yes Yes Yes No No Ince (Manchester) No None 0 Yes No No Yes Yes No No Ince & Elton No Partial 0 Yes No No No No No No No Irlam No Partial 2 No No Yes Yes Yes Yes No No James Cook No Full 0 Yes No No Yes No No No No University Hospital Kearsley No Partial 0 Yes No No No No No No No (Manchester) Keighley Yes Full 2 Yes No Yes Yes Yes Yes No No Kendal No Full 0 Yes No No Yes Yes No Yes No Kents Bank No Partial 0 Yes No No No No No No No Kidsgrove Yes Partial 3 Yes Yes Yes No No No No No Kildale No Full 0 No Yes No Yes No No No No Kirk Sandall No Full 2 Yes No No Yes Yes No No No Kirkby (Merseyside) Yes Full 4 Yes No Yes No No No No No Making Rail Accessible - Helping older and disabled passengers Page 47 50

25 Easy Kirkby Stephen No Partial 0 Yes No No No No No No No Kirkby-in-Furness No Partial 0 No No No No No No No No Kirkham & Wesham Yes None 0 No Yes Yes Yes Yes No No No Kirkstall Fge No Full 0 Yes No No Yes Yes No No No Kirton Lindsey No Full 0 Yes No No No No No No No Kiveton Bridge No Full 0 Yes No No Yes Yes No No No Kiveton Park No Full 2 Yes No No Yes Yes No No No Knaresbough No Partial 1 Yes No Yes Yes No Yes No No Knottingley No Partial 2 Yes No No Yes Yes No No No Knutsfd Yes Full 2 No No Yes Yes No No Yes No Lancaster Yes Full 6 Yes Yes Yes Yes Yes Yes No No Langho No None 0 Yes No No Yes Yes No No No Langley Mill No Partial 0 Yes No No No No No No No Langwathby No Full 0 Yes No No No No No No No Layton (Lancs) No Partial 0 Yes No No No Yes No No No Lazonby & No Full 0 Yes No No No No No No No Kirkoswald Lea Green Yes Full 12 Yes No Yes No Yes No Yes No Lealholm No Full 0 Yes No No Yes No No No No Leeds Yes Full 11 Yes Yes Yes Yes Yes Yes No Yes Levenshulme Yes None 0 Yes No No Yes Yes No No No Leyland Yes Full 3 No No Yes Yes Yes No No No Lincoln Central Yes Full 4 Yes Yes Yes Yes Yes Yes No No Littlebough Yes Full 3 Yes No Yes Yes Yes No Yes No Liverpool Yes Full 25 Yes Yes Yes Yes Yes Yes No No Lime Street Liverpool Yes Full 16 Yes Yes Yes Yes Yes Yes No No South Parkway Lockwood No Full 1 No No No Yes Yes No No No Long Preston No Partial 0 Yes No No No No No No No Longbeck No Full 0 Yes No No Yes No No No No Longpt No Partial 0 Yes No No Yes No No No No Lostock Yes Full 13 Yes No Yes Yes Yes No No No Lostock Gralam No Partial 0 Yes No No Yes Yes No No No Making Rail Accessible - Helping older and disabled passengers Page 49 52

26 Easy Lostock Hall No Partial 0 No No No No No No No No Low Mo No Full 0 Yes No No Yes Yes No No No Lytham No Full 0 Yes No No Yes Yes No No No Macclesfield Yes Full 2 Yes Yes Yes Yes Yes Yes No No Manchester Airpt Yes Full 0 Yes Yes Yes Yes Yes Yes No No Manchester Yes Partial 2 No No No Yes Yes Yes Yes No Oxfd Road Manchester Yes Full 40 Yes Yes Yes Yes Yes Yes No Yes Piccadilly Manchester United No None 0 No No No No No No No No Football Ground Manchester Yes Full 0 Yes Yes Yes Yes Yes Yes No No Victia Mans No None 0 Yes No No Yes No No No No Marple No Partial 0 Yes No Yes Yes Yes No Yes No Marsden (Yks) No Partial 2 Yes No No Yes Yes No No No Marske No Partial 0 Yes No No Yes No No No No Marton No Full 0 Yes No No Yes No No No No Marypt No Full 1 Yes No Yes Yes No No No No Mauldeth Road Yes Full 0 Yes No No Yes Yes No Yes No Meadowhall Yes Full 18 Yes Yes Yes Yes Yes Yes Yes No Menston Yes Partial 6 Yes No Yes Yes Yes No No No Meols Cop No None 0 Yes No No Yes Yes No No No MetroCentre No Full 0 Yes No No Yes No No No No Mexbough Yes Full 3 Yes Yes Yes Yes Yes No No No Micklefield No Full 2 Yes No No Yes Yes No No No Middlesbrough Yes Full 3 Yes Yes Yes Yes Yes Yes No No Middlewood No Partial 0 Yes No No No Yes No No No Mill Hill (Lancs) No None 0 No No No Yes No No No No Millom No Partial 1 Yes No No Yes No No No No Mills Hill No Partial 0 Yes No Yes Yes Yes No No No (Manchester) Mirfield No Partial 4 Yes No No Yes No No No No Mobberley No Full 0 No No No No No No No No Moside Yes None 0 Yes No No No No No No No Making Rail Accessible - Helping older and disabled passengers Page 51 54