Sky Tower s Modernization Success. Arron Money, Executive Manager, SKYCITY Entertainment Group
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1 Sky Tower s Modernization Success Arron Money, Executive Manager, SKYCITY Entertainment Group
2 SKYCITY Auckland Introduction Who we are Catalyst for change The results Where to from here Questions?
3 SKYCITY Auckland Who We Are
4 SKYCITY Entertainment 4,000 staff (Auckland) 2 Hotels SKYCITY Hotel Grand Hotel 500K Visitors / month World- Class Casino Group 6 sites Australia & New Zealand SKYCITY Convention Centre SKY Tower 20+ Restaurants & Bars New Zealand International Convention Centre & New 300 room 5 star hotel (Under Construction)
5 Food & Beverage
6 Federal St Precinct
7 SKYCITY and Grand Hotels
8 Gaming
9 SKY Tower - facts 328m tall - tallest free standing structure in Southern Hemisphere Consists of 15,000m³ of concrete, 2,000 tonnes of reinforced steel and 600 tonnes of structural steel Can withstand Magnitude 8.0 earthquake Wind gusts of 200 km/h Fully earthed to prevent danger from lightning -dynasphere on top of mast Elevators travel at 18km per hour - takes just 40 seconds to get to Level 51
10 Customer Stats 523,000 Customers per annum 70% International visitors 30% Domestic NZ s number 1 tourist attraction
11 Catalyst for change
12 Customer Feedback Constant lift entrapments / failures Slow lift travel times Frequent lift closures during high wind conditions Restaurant cancellations / loss of revenue Loss of customer belief in SKY Tower service experience We were stuck in the elevator for 10 minutes Average experience Our dinner booking was cancelled as the lifts weren t operating very disappointing It took too long to reach the top of the Tower
13 Factors for change Customer expectations Increase tourist capacity Speed of travel time Commitment to sustainability Significant reinvestment in NZ s Number 1 tourist attraction
14 Building performance Building sway in high winds Energy efficiency Reliability
15 Scope of works Full replacement of the 3 SKY Tower lifts Full replacement and upgrade to Kone UltraRope of the SKY Deck lift Maintain full operation to all floors with the exception of the SKY Deck during the UltraRope installation as there is only one lift servicing this floor
16 SKY Tower Investment Post Lift Replacement L50 New Kapiti SKY Cafe L51 Refurbished Main Observation Deck L52 Refurbished Orbit 360o Dining Restaurant L53 New Restaurant The Sugar Club by Peter Gordon L60 Refurbished SKY Deck
17 The Results
18 Outcomes Energy savings Eliminated lift entrapments Full replacement/modernisation of all lifts and escalators on the Auckland main site 20 lifts Removal of 8 escalators and replaced with 6 new escalators with energy saving features
19 Where to from here?
20 Will be NZ s largest convention space 32,500sqm floor space Capable of hosting events of 4,000 people Transparent, open design featuring high ceilings, panoramic views and flexible, dynamic spaces Building and façade designed with unique New Zealand identity 650+ additional car parks Kone nominated as the lift and escalator supplier for both NZICC & New Hotel Opening 2019 New Zealand International Convention Centre
21 Cross section of the NZICC
22 Hobson St Lane Way
23 NZICC adjacent hotel and laneway Air bridge access from the NZICC & new 300 room 5-Star hotel to the SKYCITY Main Site
24 Thank you
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