Indianapolis International Airport

Transcription

1 Concessions Refresh Program Indianapolis International Airport Operated by: Indianapolis Airport Authority

2 Concessions Refresh Program Contacts & information David Shaw Director of Concessions & Air Service Development Jason Paltzer Amanda Royston Retail Operations Coordinator Assistant Retail Operations Coordinator For the latest information on the Concession Refresh program, please visit on a regular basis.

3 Indianapolis, Indiana Indiana s largest city and the 15 th largest city in the United States. Nicknamed the Hoosier State and known for Hoosier Hospitality Metropolitan Population > million Indianapolis central location is ideally suited to capture traffic from nearby cities 3 + million people live within a two-hour drive of IND

4 Indianapolis is Nationally and Globally Recognized Indy named #1 Convention City in the US (USA Today 2014) 26 Hottest Food Cities of 2016 America s Most Underrated Cities

5 About Indianapolis International Airport - IND 51 Nonstops (as of Jan 2018) Most ever in history of IND 8.7+ million travelers in 2017 set an all-time record for passenger traffic 3% more travelers in 2017 vs Origination & Destination (O&D) Airport Alaska Airlines began operating at IND in May 2017 Southwest Airlines holds largest market share at 34% First ever IND transatlantic flight announced in Sep of 2017 Indy direct to Paris daily starting in May 2018

6 IND World Class Award Winning Airport J.D. Power North America Airport Satisfaction Study Highest in Customer Satisfaction for Medium Airports 2010 and 2016 ACI Airport Service Quality Award Best Airport in North America 2010, 2012, 2013, 2014, 2015 and 2016 ACI Director General s Roll of Excellence Condé Nast Traveler Readers Choice Best Airport in America 2014, 2015, 2016, 2017 Travel + Leisure World s Best Awards Top 10 Best Domestic Airports, 2016 and 2017 TripAdvisor Travelers Choice Favorite U.S. Airport, 2016

7 IND World Class Award Winning Airport Airport Revenue News Best Overall Concession Program: 2009, 2011, 2012, 2013, 2015 and 2017 Best Customer Service, 2017 USA TODAY 10Best Readers Choice Awards Best Airport Local/Regional Dining, 2017 Harry & Izzy s

8 IND Airline Market Share (as of January 2018) 1% 3% 21% 3% 34% 23% 1% 14% 8

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10 Terminal/Campus Optimization Program Enhance Customer Experience Create a Sense of Place Remain Relevant for Today s Traveler Guiding Principles for Sense of Place Authenticity Discovery/Surprise Delight

11 Current Concessions Program 54 Retail, Food & Beverage, News & Convenience and Specialty Retail locations Currently 3 vacancies 40 out of 53 locations have December 31, 2018 expirations 65,000+ Square Feet of concessions space 44% Pre-Security locations vs. 56% Post-Security locations

12 Historical Concessions Sales $60,000,000 $50,000,000 $47,367,812 $48,556,519 $40,000,000 $30,000, % Overall Annual Growth from 2016 to 2017 $20,000,000 $10,000,000 $ Food & Beverage Retail (including Spa) News & Gift

13 Axis Title Historical Sales $11.40 $11.20 $11.00 Sales Per Departing Passenger $11.20 $11.10 $11.00 $11.10 $10.80 $10.60 $10.47 $10.81 $10.40 $10.20 $ Axis Title

14 2016 Sales Per Square Feet-Food and Beverage Wolfgang Puck Express The Fan Zone Starbucks (Civic Plaza) Starbucks (B) Starbucks (A) McDonalds Indianapolis 500 Grill Harry & Izzy's Granite City/ Au Bon Pain Chik-Fil-A Champps Café Patachou 96th Street Steakburger $163 $577 $386 $624 $933 $1,442 $1,659 $1,260 $1,345 $1,305 $2,344 $2,778 $3,663 $- $500 $1,000 $1,500 $2,000 $2,500 $3,000 $3,500 $4,000

15 2016 Sales Per Square Feet-Retail and News & Gift Travel Mart (Civic Plaza) USA Today (Civic Plaza) Natalie's Candy Jar Just Pop In istore Boutique Forever Heather Erwin Pearl CNBC (B) CNBC (A) Travel Mart (Civic Plaza) Artizan $438 $423 $408 $351 $476 $157 $710 $860 $1,125 $1,277 $2,210 $- $500 $1,000 $1,500 $2,000 $2,500

16 Percent Alcohol Sales (only locations permitted to serve alcohol) Location Type % Alcohol Sales 2017 Alcohol Sales Location Harry & Izzy's Full-Service 35% $1.36 millionconcourse A Champps Full-Service 41% $1.6 millionconcourse B Indy 500 Grill Full Service 28% $240,000 Pre-security Vinea Wine Bar Bar 90% $391,000 Pre-Security Granite City Full-Service 31% $555,000 Concourse A Fan Zone Bar 92% $683,000 Concourse B Café Patachou Full Service 7% $60,000 Pre-Security Wolfgang Puck Full Service 28% $921,000 Concourse B

17 2017 Sales by Location 96th Street Steakburger $ 487,370 Auntie Anne's $ 383,262 Café Patachou $ 853,977 Camden Food Company $ 691,448 Champps $ 3,965,165 Chik-Fil-A $ 2,311,459 Copper Moon Coffee (A) $ 357,098 Copper Moon Coffee (B) $ 857,300 Freshens $ 124,679 Granite City/ Au Bon Pain $ 1,772,559 Green Leaf & Bananas $ 586,122 Harry & Izzy's $ 3,913,712 Hub Convenience $ 247,696 Indianapolis 500 Grill $ 848,223 King David Dogs $ 927,736 McDonalds $ 1,822,964 Nature's Table $ 728,729 Qdoba $ 1,032,590 Shapiro's $ 1,759,487 Starbucks (A) $ 1,272,487 Starbucks (B) $ 1,831,358 Starbucks (Civic Plaza) $ 1,171,862 The Fan Zone $ 746,788 Vinea $ 436,607 Wolfgang Puck Express $ 3,225,615 Artizan $ 156,808 Brickyard Authentics $ 399,457 Broad Ripple Books & Gifts $ 1,719,477 Brooks Brothers $ 473,634 Brookstone $ 417,509 Travel Mart (Civic Plaza) $ 825,618 CNBC (A) $ 1,740,599 CNBC (B) $ 1,658,825 Cultural Crossroads $ 193,307 Enroute Spa (A Kiosk) $ 150,250 Enroute Spa (B Kiosk) $ 435,190 Erwin Pearl $ 220,087 Forever Heather $ 171,174 Hoosier Marketplace $ 902,408 Indiana Marketplace $ 787,887 istore Boutique $ 973,430 Just Pop In (Cart) $ 120,346 Just Pop In $ 501,697 Lids Locker Room $ 454,840 Natalie's Candy Jar $ 1,023,097 Relay (A Kiosk) $ 560,665 Relay (B) $ 852,382 South Bend Chocolate $ 252,065 USA Today (Civic Plaza) $ 858,065 Vera Bradley $ 351,408

18 Concessions Expiration Dates

19 Current Concessions Space Allocation Imbalance Concession SPACE Concession SALES 44% 56% 28% 72% Pre-Security Post-Security Pre-Security Post-Security 19

20 What are our passengers saying? 2017 Quality Service Monitor (QSM) Report The merchandise selection in Concourse A is perceived to be far greater than the selection available in Concourse B Variety of menu offerings and restaurant selection are moderate More food and beverage selections needed throughout the Airport Increase food options after the security checkpoints Retail selection does not appeal to all generations need to be relevant Passengers appear to find the airport s jewelry and clothing selection dismal 20

21 Future Space Planning - Concessions Current Proposed 44% 56% 30% 70% Pre-Security Post-Security Pre-Security Post-Security 21

22 Proposed Future Concessions Programming Concourse B 50 News & Convenience, Specialty Retail and Food & Beverage Concessions Spaces Civic Plaza 62,000+ Square Feet of Concessions Space Concourse A 30% of Concessions space is Pre-Security, 70% is Post-Security 22

23 Future Concessions Vision Integrate sense of place Enhance local economic impact Strengthen customer experience

24 Future Concessions Vision Down Size Pre-Security Concessions Offerings Sales Data Shows Civic Plaza is over-concessioned Eliminate Concession Square Footage In Civic Plaza Improve Concessions Offerings in Post-Security Provide Offerings that Exceed Customer Want & Industry Standards Implement Local Sense of Place Concepts 2017 Concessions Square Footage Allocation 56% Pre-Security 44% Post-Security Community Outreach and Networking Sessions Engage Local Businesses with Future Airport Opportunities Issue Requests for Proposals with IAA Objectives Concessions Space Planning Optimum Exposure for Concessions Categories Develop Construction Phasing Plan with Concessions Partners 2017 Sales Distribution 73% 27% Pre-Security Post-Security

25 Future Concessions/Business Opportunity Food & Beverage Concessionaires Local and National Brands Retail and News & Gift Concessionaires Local and National Brands Local and Prime Operators ACDBE Opportunities Good and Services Suppliers General Construction Marketing