Your new bus routes. Starting September 5, 2016 Riders Guide. Call: calgarytransit.com/2016servicereview

Transcription

1 Your new bus routes Starting September 5, 2016 Riders Guide all: calgarytransit.com/2016servicereview

2 Project History The goal of the 2016 Transit Service Review was to modify some existing bus routes to provide more efficient and effective service. The modified routes should be more direct, frequent, and easier to understand. Five considerations were taken into account with new proposed routes: void duplication of service along a road or corridor Provide higher frequency service (buses come more often) reate more direct routes Provide longer hours of service in the evenings and weekends Make transit more efficient by spending less and providing better service WHT WE SKED For each route identified, participants were asked to comment on the proposed change. What works about this route plan? What doesn t work about this route plan and why? What suggestions do you have that could improve this route? WHT WE HERD Increase in service span Increase in frequency Services to University of algary, Market Mall, and Foothills Medical entre rray of services at Dalhousie Station Simple, direct route concepts PUBLI FEEDBK Throughout February and March 2016 we shared new bus route proposals online and at open houses, and collected feedback from thousands of transit users. We incorporated public feedback as much as possible in designing the new routes. Online feedback form Five engagement meetings with seniors Two consultation sessions with community representatives Five open houses Six pop-up information sessions at s Info session at the U of Info session at SIT Feb. 8 Feb. 11 Feb. 17 Feb. 22 Feb. 23 Mar. 3 Mar. 7 Mar. 11 Mar. 14 Mar. 16 Mar. 17

3 ustomer Benefits ONTENTS ustomer Benefits...1 Frequently sked Questions...2 Frequently sked Questions...3 New s - Overview Map...4 lternatives North Pointe/Brentwood Dalhousie/Sunnyside ity Hall/Southcentre Dalhousie/University Greenwood/Brentwood Market Mall/Downtown West Bridgeland/Parkhill South Ranchlands/Scenic cres Dalhousie/Lions Park North Ranchlands/Scenic cres North Silver Springs South Silver Springs North Hill Bow Trail Dalhousie/Montgomery...21 ccessibility Transit Information...23 Fares and Safety...24 BEFITS Here a few of the benefits and improvements the new routes will bring: Upgrades almost all affected service to a minimum of 30 minute frequency, 15 hours a day Increase in service to Foothills Medical entre from Dalhousie Station, Brentwood Station, 5 th venue corridor, and Sunnyside Improves connection to lberta hildren s Hospital from Dalhousie Station and connecting routes Improves service to and through the University of algary Direct, frequent routes to Market Mall, Northland Mall, and North Hill Mall More frequent service in Ranchlands, Silver Springs, and Scenic cres, operating two ways until end of service Restores evening service to Bridgeland Service is simpler and more legible to our customers 2016 Service Review Riders Guide 1

4 Frequently sked Questions When will these changes come into effect? changes will come into effect on Monday, September 5, Why was this service review conducted? The routes involved in the service review were underperforming in terms of ridership, with many having received service cuts in recent years. This has resulted in a lack of base service (a bus at least every 30 minutes, 15 hours a day, 7 days a week) throughout many established communities. The goal of the service review was to create simpler, more frequent bus routes that run later into the evenings and on weekends, with the limited resources available. Why does my route no longer go directly to downtown? Direct bus service through downtown is relatively slow and expensive to operate. These routes do not have high enough ridership to continue this service while also meeting frequency and service span goals. The savings have been reinvested in higher frequency as well as evening and late night service in the affected communities. lternative service is available on the Train which is undergoing a significant capacity increase with the introduction of 4-car trains. lternative bus services are also available on s 1, 4, 5, and the new 90. Why does my trip now require me to make a transfer? Transfer-free services are appealing for many. However, when a bus network is overly oriented towards avoiding transfers, it results in significant route duplication as well as slow, circuitous routes. The result is a network with relatively low ridership, low frequency, and short service span (do not operate into the evenings or weekends). transfer-based bus network allows for higher frequencies and longer service span due to the more efficient use of bus service hours. Will the bus schedules align well for transfers? To the greatest extent possible, bus arrival and departure times at major transfer points such as LRT stations will be scheduled to minimize wait times for transfers between routes. There is also the possibility of interlining routes at certain times of day to minimize the need to transfer. For example, the bus may turn into a B bus at an LRT station. Interlining of shorter routes gives algary Transit greater flexibility in targeting service for particular needs at particular times. My route seems busy to me, so how could the ridership be low? s may be busy at certain times of day, in certain stretches, or in one direction. However, the overall ridership may still be low. algary Transit conducts regular passenger counts and data from recent years shows that ridership on these routes is too low to continue as is, so changes had to be made. ustomers may not notice the lack of ridership, because many of them are not on the buses that lack riders. 2

5 Frequently sked Questions Why not just run buses in the peak hours in the peak direction if overall ridership is low? Single-purpose peak buses, such as express routes, are expensive as they spend a greater proportion of travel time out-of-service than regular bus routes. In other words, they spend a lot of time driving to the starting point of the route with no customers on board. How were the routes designed? The routes were planned based on design objectives to reduce service duplication, increase frequency, make routes more direct, and expand all-day service. I don t think the new routes are better for me, so why is algary Transit claiming to improve things? It is possible that some people may not find an improvement with these changes. algary Transit believes the new network is an overall improvement, but some particular trips may be negatively impacted. Unfortunately, is not possible to ensure that the bus network does all things for all people. However, through the planning and engagement process, we have worked to ensure that the vast majority of people have good access to bus service that connects to the wider transit network. How will I know which bus stops are changing? ffected bus stops will have signs posted indicating future routes or any route removals one month in advance of the changes. These signs direct customers to the website or the algary Transit call centre for more information. Will algary Transit monitor these changes? algary Transit will closely monitor the new routes in terms of ridership, reliability, and customer concerns. It is possible that some elements of the plan will be revised in the near future based on this monitoring. If services are not performing to expectations, algary Transit is prepared to adjust as needed. How can I submit a comment, complaint or suggestion? You can submit feedback online, or by calling Visit calgarytransit.com/2016servicereview for more information 2016 Service Review Riders Guide 3

6 Stoney Tr Scurfield Dr Northland Dr New s - Overview Map Scenic cres Li Stone y Tr 113 Sceni c cres Bv Scenic cres D r N W N o se Hill Dr rowfoot Pa St Nose Hill Dr 46 v rowfoot r rowfoot Wy rowfoot rossing Silver Springs Rd ROWFOOT 40, 76, 97, 113, 120, , 299 Silvergrove Dr Silver Robert Thirsk YM Sprin gs Bv 134 Silve r 120 Ri dge Dr Hawkwood Rd Ran chero Dr rowchild Tr Ranchview Dr Ranc hlands Bv Silver Springs Rd 54 v Silver S Hawkwood Dr Silver S p rings Ga Silverdale Dr prings Dr 97 Ra n John Laurie Bv 113 c hvie w Dr Sarcee Tr Varsity Estates Dr 66 v 53 St Dalhousie Dr 31 John Laurie Bv 53 St DLHOUSIE 9, 31, 54, 76, 77 97, 105, 113, 120, 134, 154, 181,, Dalton Dr N W Dalhart Rd Varsity Dr 105 Northland Mall Sh aganappi Tr 8 52 v Northmount Dr 9 Brisebois Dr John Laurie Bv 49 St 46 St 8 v 45 St 45 St 45 STREET Spruce Dr Bow Tr 13 v 17 v St WESTBROOK 2, 6, 70, 72, 73 93, 94, 306, 412 WESTGTE Spruce Dr 33 St 8 St 7 St 4 v 5 v 6 St 7 TH ST 4 TH ST 8 TH ST 6 TH ST 3 RD ST 11 v 12 v Elbow Dr 17 v 90 4 St 4 St 90 4 St 2 v 3 v 1 St 1 St 34 v 1 ST ST ENTRE ST 4 v 5 v 6 v 10 ITY HLL VITORI PRK 10 ERLTON 10, spen Wy Juni per Dr 16 v 83 St North Pointe - Brentwood Dalhousie - Sunnyside ity Hall - Southcentre St Bowness Rd 34 v Sarcee Tr 63 St 31 v 53 St Home Rd 49 St 46 St 48 St 16 v 53 Market Mall Bowness Rd Shaganappi Tr 40 v lberta hildren s Hospital 39 St West ampu s Bv 16 v rowchild Tr BRENTWOOD WEST 8, 20, 53, 65, 72 73, 91, 181, v 24 v 31 8 University of algary BRENTWOOD EST 8, 9, 53 9 University Dr harleswood Dr rowchild Tr 65 UNIVERSITY 9, 20 apri v Northmount Dr Morley Tr BNFF TRIL St 20 v 16 v 14 St 21 v 10 St v 4 St PRKHILL TO EU LIRE 16 v 16 v Missio n Rd Macleod Tr S 39 VENUE 10, 30, v Dalhousie - University Brentwood - Greenwood Market Mall - Downtown West Bridgeland - Parkhill South Ranchlands - Scenic cres Dalhousie - Lions Park North Ranchlands - Scenic cres North Silver Springs South Silver Springs North Hill Bow Trail Dalhousie - Montgomery Unchanged Bus Foothills Medical entre 29 St 5 v rowchild Tr 23 St 5 v St LIONS PRK 19, 40, 89, , 404, v 6 v Kensington Rd SUNLT 14 St 65 5 v 11 St SIT/D/JUBILEE SUNNYSIDE 4, 5, 9 10 St WEST/KERBY 9 v 8 St 2 v 4 v 5 v 13 v 9 2 v 4 St 12 V 12 v 90 entre St N 6 St 3 v 4 v 5 v 6 v 1 St 1 St Macleod Tr Edmonton Tr ITY HLL 8 v 90 BRIDGELND/MEMORIL Service Review Riders Guide 5

7 lternatives - Effective September 5, 2016 This service review created simpler, more frequent bus routes that run later into the evenings and on weekends. Below are the new alternative routes you can take beginning September 5, urrent New lternative(s) urrent New lternative(s) , 20, 72/73, , 19, 31, 53, 72/73, 90, , 4/5, 19, , 9, 10, 31, 65, 105, 405 1, 9, 20, 72/73, 105, /122 9, 65, 105, , 65 37/137 43/143 8, 9, 31, 65, 73/73, 91, 97, 105, 113, 408 8, 9, 31, 65, 73/73, 91, 97, 105, 113,120, /7, 91, /7, 9, 90, 404 6

8 8 - North Pointe/Brentwood Last bus runs until approx. 12:00 M 8 8 PNORM HILLS Frequency (minutes) Off POINTE 8, 86, 114, 142, 301, 420, 421, 425, 430 Shaganappi Tr Hidden reek Bv Hidden reek Dr Hidden Valley Li Hidden Hills Tc ountry Hills Bv Hidden Ridge Vw Hidden Valley Dr Hidden Hidden Ridge l Valley Dr Hidden Valley Dr Hidden Spring Gr Hidden reek Wy B Hidden reek Pt Beddington Tr HIDDEN VLLEY Panamount Bv Panamount St Panamount Rd Panamount Hl Panamount Bv Panorama Hills Bv Harvest Hills Bv ountry Village Rd ountry Village Li ountry Village Way EDGEMONT Edgemont Bv Sha ganappi Tr rowchild Tr Dalhousie Dr Shaganappi Tr Northland Village Shoppes E 40 v N W BRENTWOOD 8, 9, 20, 53, 65, 72, 73, 91, 181, 408 John Laurie Bv 52 v Northland Dr Northmount Dr D 31 St 32 v Brisebois Dr Brentwood Rd harleswood Dr rowchild Tr BRENTWOOD Intersecting UNIVERSITY OF LGRY 2016 Service Review Riders Guide 7

9 9 - Dalhousie/Sunnyside Frequency (minutes) Off Last bus runs until approx. 11:00 PM 9 8 Dalford Rd DLHOUSIE 9, 31, 54, 76, 77, 97, 105, 113, 120, 134, 154, 181,, 429 DLHOUSIE Dalhousie Dr 105 Dr Dalton Northland Village Shaganappi Tr Northland Dr BRENTWOOD 8, 9, 20, 53, 65, 72, 73, 91, 181, 408 UNIVERSITY LOOP 9, 19, 20, 31, 72, v Northmount Dr 73, Brisebois Dr 32 v Brentwood Rd B UNIVERSITY OF LGRY Brentwood Village Shopping entre ampus Dr BRENTWOOD harleswood Dr 20, UNIVERSITY 9, v Uxbrudge Dr Unwin Rd University Dr McMahon Stadium FOOTHILLS HOSPITL 9, 20, 40, v 29 St PRKDLE v 27 St 72 rowchild Tr D 73 5 v 23 St St v WEST HILL- HURST 65, St v 10 St 2 v SUNNYSIDE 4, 5, v 5 E 7 v F SUNNYSIDE Intersecting REVID 2016 PTEMBER 8

10 B Fa 10 - ity Hall/Southcentre Last bus runs until approx. 12:00 M Frequency (minutes) Off St 4 v S D 9 v ITY HLL 10, 69, St VITORI PRK/ STMPEDE Stampede Park 25 v 17 PRKHILL Macleod Tr ERLTON/ STMPEDE Mission Rd Macleod Tr S 39 VENUE 30 30, v v 72 hinook entre 4 St 58 v Macleod Tr v v MNHESTER HINOOK 10, 23, 36, 41, 47, 66, 72, 73, 81, 136, 410, 506 Glenmore Tr 23, 36, 41, 136, 410 irmount D r FIRVIEW Heritage Dr DI v cadia Dr 79 Intersecting NDERSON 10, 29, 35, 56, 81, 92, 96, 182, 409 Southland Dr 39 B 39 Southcentre Mall ona vent ure Dr Fairmount Dr WILLOW PRK Willingdon Bv 80 REVID 2016 PTEMBER 2016 Service Review Riders Guide 9

11 31- Dalhousie/University Frequency (minutes) Off Last bus runs until approx. 12:00 M 31 Varsity Estates Dr 76, 97, St 54, 77, 154, 429 Dalhousie Dr DLHOUSIE DLHOUSIE 9, 31, 54, 76, 77, 97, 105, 113, 120, 134, 154, 181,, St Varsity Estates Dr VRSITY Varsity Dr St 40 v St 48 St 34 v B 32 v 49 St Market Mall 32 v MONTGOMERY West ampus Wy lberta hildren s Hospital 39 St W ampus Dr v 72, 91, 408 UNIVERSITY OF LGRY 24 v UNIVERSITY HEIGHTS UNIVERSITY LOOP 9, 19, 20, 31, 72, 73 Intersecting REVID 2016 PTEMBER 10

12 53 - Greenwood/Brentwood Last bus runs until approx. 11:00 PM Frequency (minutes) Off BRENTWOOD 8, 9, 20, 53, 65, 72, 73, 91, 181, 408 Brentwood Rd 31 St BOWSS 31, 65 VRSITY 408 UNIVERSITY OF LGRY Market Mall 40 v 65 Varsity Dr 49 St v MONTGOMERY 48 Home Rd St Bowness Rd Bowness Rd Bowwood Dr 40 B 1 77 St Bowness Rd spen Wy 83 St D J uniper Dr Intersecting 53 GREEOOD REVID 2016 PTEMBER 2016 Service Review Riders Guide 11

13 65 - Market Mall/Downtown West Frequency (minutes) Off Last bus runs until approx. 11:00 PM St v 49 St Market Mall 32 v St D Shaganappi Tr Varsity Dr 53 VRSITY 40 v 31 St v BRENTWOOD 8, 9, 20, 53, 65, 72, 73, 91, 181, 408 harleswood Dr St Morley Tr 105 BNFF TRIL 19, St PITOL HILL 20 v B 14 St , 89 91, v 14 v SIT 19 LIONS PRK 19, 40, 89, 91, 105, 404, v v 5 v 9 9 WEST HILLHURST HILL- HURST Kensington Rd St 6 v DOWNTOWN WEST/KERBY 9 v 11 St Intersecting REVID 2016 PTEMBER 12

14 90 - Bridgeland/Parkhill Last bus runs until approx. 11:00 PM Frequency (minutes) Off St St 5 v 8 St 11 v 12 v EU LIRE 6 St 5 St F 2 v Sheldon humir Health entre 3 17 B Eau laire Market 4 St hinese ultural entre HIN- TOWN 1 St E BELTLI 5 v 6 v ity Hall 3 St 4 St 4 5 Edmonton Tr BRIDGELND 1 v BRIDGELND/ MEMORIL 90 McDougall Rd 12 St Memorial Dr D 7 17 v 6 LIFF BUNGLOW MISSION Elbow Dr 3 26 v 17 RIDEU PRK 4 S t ROXBORO 34 v M PRKHILL ission Rd Macleod Tr VENUE 30, v 42 v 30 Intersecting REVID 2016 PTEMBER 2016 Service Review Riders Guide 13

15 97 - South Ranchlands/Scenic cres Frequency (minutes) Off Last bus runs until approx. 12:00 M Ranchview Li DLHOUSIE 9, 31, 54, 76, 77, 97, 105, 113, 120, 134, 154, 181,, 429 B 66 v N W DLHOUSIE 54, 77, 154, 429 Sarcee Tr 53 St Dalhousie Dr 31 8, 105 rbour Lake Rd rowfoot rossing Nose Hill Dr rowfoot Wy rowfoot Pr Scurfield Dr RNHLNDS Ranchla nds Bv SENI RES Ra ROWFOOT 40, 76, 97, 113, 120, 134, 199, 299 n c h view Dr Scenic cres Bv Scandia Bay D Dr i c cres Sce n Intersecting 14

16 105 - Dalhousie/Lions Park Last bus runs until approx. 9:00 PM Frequency (minutes) Off , DLHOUSIE 9, 31, 54, 76, 77, 97, 105, 113, 120, 134, 154, 181,, 429 Dalford Rd DLHOUSIE Dalhousie Dr Dalton 9 Dr Northland Village Shaganappi Tr Northland Dr 8 52 v 9 Northmount Dr BRENTWOOD 9 8, 9 Brisebois Dr 20harleswood Dr 73 HRLEOOD B Northmount Dr 19 St OLLINGWOOD 65 Morley Tr BNFF TRIL 19 St PITOL HILL 19, v v 14 v 404 LIONS PRK 19, 40, 89, 91, 105, 404, , St SIT Intersecting REVID 2016 PTEMBER 2016 Service Review Riders Guide 15

17 Scenic cres Bv North Ranchlands/Scenic cres Frequency (minutes) Off Last bus runs until approx. 12:00 M 113 ROWFOOT 40, 76, 97, 113, 120, 134, 199, 299 HWKWOOD 76 Hawkwood Dr Hawkwood Rd rowfoot rossing rowfoot Library & YM RNHLNDS R anchero Dr Ranchlands Bv Ranchview Dr Ra n c h view Dr DLHOUSIE 54, 77, 154, St Dalhousie Dr 31 8, DLHOUSIE 9, 31, 54, 76, 77, 97, 105, 113, 120, 134, 154, 181,, Nose Hill Dr rowfoot r John Laurie Bv rowfoot Wy N W B Ranchview Li E 66 v N W Sarcee Tr rbour Lake Rd 299 rowfoot Pr Scurfield Dr SENI RES D cres D r Scenic Intersecting REVID 2016 PTEMBER 16

18 r North Silver Springs Last bus runs until approx. 12:00 M Frequency (minutes) Off Scurfiel d Dr rowfoot Pr ROWFOOT 40, 76, 97, 113, 120, 134, 199, 299 SENI RES 97 Scenic cres Dr Scenic cres Bv Nose Hill Dr Silver Springs Bv B SILVER SPRINGS Silvergrove Dr 134 Silver Ridge Dr Silver Springs Rd 134 Silver 54 v Silverdale Dr Springs D Silv er Springs Ga VRSITY DLHOUSIE rowchild Tr 76, St 54, 77, 154, 429 DLHOUSIE 9, 31, 54, 76, 77, 97, 105, 113, 120, 134, 154, 181,, 429 Dalhousie Dr Intersecting REVID 2016 PTEMBER 2016 Service Review Riders Guide 17

19 134 - South Silver Springs Frequency (minutes) Off Last bus runs until approx. 12:00 M Scurfiel d Dr rowfoot Pr ROWFOOT 40, 76, 97, 113, 120, 134, 199, 299 SENI RES Scenic cres Dr Scenic cres Bv Nose Hill Dr Silver Springs Bv B 40 Silver Springs R d S Silve r Sprin gs Bv SILVER SPRINGS ilver Ridge Dr 120 Silver Springs Bv v Silverdale Dr Silv er Springs Ga rowchild Tr VRSITY DLHOUSIE 76, St 54, 77, 154, 429 DLHOUSIE 9, 31, 54, 76, 77, 97, 105, 113, 120, 134, 154, 181,, 429 Dalhousie Dr Intersecting REVID 2016 PTEMBER 18

20 404 - North Hill Last bus runs until approx. 7:00 PM Frequency (minutes) Off v 2 22 St BNFF TRIL 19, v 12 v 19 St v PITOL HILL 40, 89 91, v 19 North Hill Mall 19, 65 89, v LIONS PRK 19, 40, 89, 91, 105, 404, , St 13 St B 21 v 12 St 4 5 SIT 10 St 7 St 20 v MT PLESNT 2 4 St Bethany are entre 8 v 14 St 5 v 6 v v 23 St WEST HILLHURST 19 St 15 St v 9 1 Kensington Rd 1 Intersecting REVID 2016 PTEMBER 2016 Service Review Riders Guide 19

21 412 - Bow Trail Frequency Off Last bus runs until approx. 10:00 PM 412 Westminster Dr 49 St St B WESTGTE 8 v St 93 WILDWOOD Bow Tr ROSSRROK 37 St 73 Westbrook Mall SPRUE LIFF Spruce Dr WESTBROOK 2, 6, 70, 72, 73 93, 94, 306, St 6, Intersecting REVID 2016 PTEMBER 20

22 - Dalhousie/Montgomery Last bus runs until approx. 8:00 PM Frequency Off , 97, v Dalhousie Dr 54, 77, 154, St DLHOUSIE Dalhart Rd Varsity Estates Dr 31 B DLHOUSIE 9, 31, 54, 76, 77, 97, 105, 113, 120, 134, 154, 181,, 429 Dalhousie D r Dalton Dr 105 D a Dr lton VRSITY 53 St Varsity Dr v St Market Mall 32 v 34 v 50 St 32 v Home Rd Bowness Rd t 48 S Bowness Rd 1 MONTGOMERY 40 Intersecting REVID 2016 PTEMBER 2016 Service Review Riders Guide 21

23 ccessibility LGRY TRNSIT ESS Through our algary Transit ccess division, we provide specialized transit service for people with disabilities or reduced mobility. They are responsible for assessing eligibility, coordinating bookings, scheduling and dispatching shared ride, door-todoor service. Travel training provides customers with an improved understanding and confidence to take public transit. Each customer will experience three to five one-onone sessions that are based on their individual needs and abilities. Want to book travel training or have questions? Give us a call! ESSIBLE FLEET Our entire fleet is accessible for people with different levels of mobility. Our Trains and buses are equipped with ramps that can be lowered to make it easier for customers with mobility issues to board. Low floor buses serve all of our 155 routes and all of our 45 Train stations are equipped with elevators, ramps, or are ground level accessible. Stay updated on construction closures by signing up for updates, or by visiting calgarytransit.com algary Transit ccess: Hours: 9 a.m. to 5 p.m. daily, closed holidays 22

24 Transit Information ONLI Visit us at calgarytransit.com for trip planning, information about schedules, route changes, route maps, fares, customer services and upcoming events. Sign up for alerts to receive information about your specific route detours and Train updates. algary Transit pp for IOS and ndroid: trip planning, schedules and real-time bus arrivals LL US ustomer Service: Hours: 6 a.m. to 9 p.m. on weekdays, 8:00 am to 6:00 pm on weekends Lost Property: VISIT US Bow Parkade ve. 10 a.m. to 5:30 p.m. on weekdays losed weekends and holidays entre Street ve 10 a.m. to 5:30 p.m. on weekdays losed weekends and holidays 2016 Service Review Riders Guide 23

25 Fares and Safety FRES Transit fare is free for children five and under. Fares are subject to change. Fare Options dult (ages 18 +) Youth (ages 6-17) ash Fare (valid for 90 minutes) Book of 10 tickets (valid for 90 minutes) $3.15 $2.10 $31.50 $21.00 Monthly Pass $99.00 $65.00 Day Pass (valid for one day on the day of purchase) $9.50 $6.75 There are a few options for you to purchase your transit pass or tickets: Shop online The easy to use online storefront allows you to purchase your tickets and passes safely, securely and quickly without leaving your house. Start by creating your ITYonline account today. Visit a ustomer Service entre Many convenience and grocery stores sell our tickets and monthly passes; look for the sign on the front entrance indicating that they sell algary Transit fare products. SFETY ND URITY We re committed to keeping you safe when you use our services. We do that through an extensive network of security features. We also encourage customers to practice safe habits when using the transit system. How you can keep yourself safe Our Trains and stations have help phones and help buttons that allow customers two-way communication with algary Transit staff. For your safety, obey all traffic signals, never try to beat a Train, look both ways at level crossings, and always stay behind the yellow line. How we keep you safe There are cameras on all buses, Trains and stations that are monitored by security staff and uniformed peace officers that patrol the system including bus detail. 24

26 EST Saddletowne Martindale irport 100 Barlow/Max Bell Franklin Bridgeland/Memorial Zoo DOWNTOWN McKnight - Westwinds Whitehorn Rundle Marlborough Train map and frequencies Victoria Park/Stampede Erlton/Stampede 39 venue hinook Heritage Southland nderson anyon Meadows Fish reek - Lacombe Shawnessy Somerset - Bridlewood SOUTH ity Hall 1 Street 4 Street 7 Street 6 Street 3 Street entre Street ity Hall 8 Street Tuscany WEST rowfoot Dalhousie Brentwood University Banff Trail Lions Park SIT/D/Jubilee Sunnyside irport Street Sirocco 45 Street Westbrook Shaganappi Point Sunalta WEST Downtown West/Kerby FREQUENY OF RVIE IN MINUTES Weekdays M Midday PM Evening Saturdays and Sunday Day Evening Blue Line - 69 Street / Saddletowne Red Line - Tuscany / Somerset - Bridlewood Downtown Platform Free Fare Zone 6:30 M - 9 M on weekdays 3 PM - 6 PM on weekdays

27 Message from algary Transit algary Transit has completed a major review of bus routes and big changes are on the way! Starting September 5, 2016 there will be 12 new bus routes in your community that will provide more efficient, direct, and frequent service. Through open houses, online forms, info sessions and more, we collected feedback and incorporated suggestions from thousands of algarians about the proposed bus routes. The result is new routes that provide more frequency, with greater service in the evenings and weekends which allow for greater variety of trips to be made with algary Transit. These new routes were designed with our ustomer ommitment in mind. This commitment is our promise to deliver qualities of service that our customers and employees identified as the most important. It shows what we strive to achieve, and we will invest in projects and initiatives that can positively impact the customer experience in these areas. Our customers have diverse lives in terms of how they work, study, play, and engage in other activities of daily life. wider network that focuses on the all-day potential of transit service provides more flexible options, enhancing the customer experience. Together we make algary a great place to make a living, a great place to make a life. For more information, visit us online at calgarytransit.com/2016servicereview or call us at