FREQUENTLY ASKED QUESTIONS

Transcription

1 FREQUENTLY ASKED QUESTIONS What are the opening hours of the Perth International Jazz Festival (PIJF)? Please refer to the official PIJF Program for more information on performance times. Information can also be found at: o o Gates will open to the public 30 minutes prior the advertised performance start. Where will the Perth International Jazz Festival (PIJF) performances take place? Please refer to the official PIJF Program for more information on performance times, dates and locations. Information can also be found at: o o Here is a list of our main venues: THE ELLINGTON JAZZ CLUB 191 Beaufort Street, Perth Ph: Perth s premier jazz venue, The Ellington Jazz Club offers a little taste of a New York jazz club right in the heart Perth. Showcasing artists until the wee hours of the morning every night of the Festival. PERTH CULTURAL CENTRE Cnr James & William Streets, Perth The Perth Cultural Centre is the cultural heart of the city with a vibrant mix of arts, music, food, entertainment and events, and is located between the Perth city train station and the entertainment hub of Northbridge. NORTHBRIDGE PIAZZA Cnr James & Lake Streets, Northbridge Located in the heart of Northbridge, the Piazza features a stage, an outdoor LED screen and an illuminated 8 metre high feature Green Wall. It s the perfect backdrop for free family-friendly performances on offer this Festival. BROOKFIELD PLACE (HERITAGE SQUARE & MAIN SQUARE) 125 St Georges Terrace, Perth Located in the heart of the city Brookfield Place is the perfect place to eat, drink and shop. Brookfield Place will host the Festival s headline performances on Saturday and Sunday. CATHEDRAL SQUARE Cnr Cathedral Avenue & St Georges Terrace, Perth Discover Perth s newest inner-city neighbourhood. Cathedral Square is a vibrant collection of heritage, design and civic icons, plus retail, food and beverage offerings. ST GEORGE S CATHEDRAL 38 St Georges Terrace, Perth A place for people to gather in worship and prayer - sometimes with spoken words, sometimes in silence, and sometimes enveloped in music. St George s Cathedral s doors are open to everyone of any faith or none.

2 What happens if I miss the night that I have a ticket for? Tickets will not be exchanged or refunded unless the event is cancelled by the PIJF Board of Directors. What happens if I arrive late? Ticket holders will be admitted into the Perth International Jazz Festival (PIJF) if they arrive late. Please follow the directions provided by the Event Management Team/Security on arrival. Can I leave the Perth International Jazz Festival (PIJF) and come back? Yes, electronically scanned pass outs are available for the Perth International Jazz Festival (PIJF). Your Eventopia ticket will be scanned as you enter through the main gate, scanned when you leave, and scanned again on re-entry to the Main Square shows. What happens to lost property? Lost property can be registered and, if found, collected from the PIJF Ticket Booth / Box Office at Brookfield Place, 125 St Georges Terrace, Perth WA After PIJF closes on Sunday 5 June, please enquiries@perthinternationaljazzfestival.com.au or contact Dr Ian Martinus, Secretary of the PIJF Board of Directors on for any lost property enquiries. Any items not claimed by the 15 June 2016 will be donated to charity. TICKETING Where can I buy tickets to the Perth International Jazz Festival (PIJF)? Tickets for PIJF 2016 can be: Accessed via the PIJF s website: Purchased by going directly to the website of our Ticketing Agency, Eventopia: or and typing into the search field PERTH INTRERNATIONAL JAZZ FESTIVAL Purchased from Wednesday 1 June 2016 at the PIJF Ticket Booth / Box Office located at Brookfield Place, 125 St Georges Terrace, Perth WA Purchased on the evenings of Saturday 4 and Sunday 5 June 2016 at the PIJF Ticket Booth / Box Office located at Brookfield Place, 125 St Georges Terrace, Perth WA 6000 (subject to availability). As tickets are limited, visitors are strongly advised to purchase in advance to avoid disappointment. How much do the Perth International Jazz Festival (PIJF) tickets cost? General Admittance / Adults: $ $3.50 Booking Fee online, and $55.00 per ticket at the gate Concessions (pensioners, seniors, and student ID card holders): $ $3.50 Booking Fee online, and $45.00 per ticket at the gate. Price per ticket (includes 3 shows). Transaction / booking fees apply (as listed above). Which credit cards do you accept for payment? Eventopia accepts MasterCard, Visa, Diners Club and American Express. I don t have a credit card. How can I buy tickets to the Perth International Jazz Festival (PIJF)? You can: Visit the PIJF Ticket Booth / Box Office located at Brookfield Place, 125 St Georges Terrace, Perth WA 6000 and pay by cash in person. How do I collect my tickets? There are a range of ticket collection and delivery options available, including: o collecting them from the PIJF Ticket Booth / Box Office located at Brookfield Place, 125 St Georges Terrace, Perth WA 6000 o having them sent by mail o registered post or express delivery (refer to Eventopia for costs associated with post and express delivery) o purchase online and receive an , or o collect them from the venue. Customers wishing to collect their tickets from the onsite box office on event day should go to the PIJF Ticket Booth / Box Office at Brookfield Place Heritage Square, near the Old Perth Boys School (139 St Georges Terrace, Perth WA 6000).

3 What kind of concessions do you accept? Pension cardholders, seniors cardholders and tertiary student ID card holders. These people are required to provide evidence of this at time of purchase or collection e.g. pension card or student ID cards. Please note that children 4 years and under are admitted free. What age are children classified as? 5-16 years old What is the Perth International Jazz Festival (PIJF) s refund policy? The PIJF 2016 refund or exchange policy is in accordance with the AEIA Code of Practice for Event Ticketing in Australia. CONSUMER REFUND RIGHTS AND ENTITLEMENTS LIVE PERFORMANCE AUSTRALIA (LPA) CODE OF PRACTICE: _ pdf This Ticketing Code of Practice: Consumer Code is the most recent Sixth Edition updated 1 January BACKGROUND ON THE LPA: The LPA administers the Ticketing Code of Practice for the live performance industry. A key objective of the Ticketing Code is to promote best practice across the industry in order to protect consumers and the reputation of the live performance industry. What happens if my ticket is lost or stolen? When a patron is faced with a lost or stolen ticket, they must ring Eventopia on as soon as this is realised. What are the terms and conditions of my ticket? Tickets are available for sale through Eventopia and their purchasing policy can be viewed on the Eventopia website. What does a ticket entitle me to? The only events which are ticketed are the Brookfield Place Main Square shows (listed below) plus all the late night gigs at The Ellington Jazz Club. All other events (located at public venues: Perth Cultural Centre, Northbridge Piazza, Cathedral Square, St George s Cathedral, Brookfield Place Heritage Square) are FREE. Both nights at Brookfield Place Main Square include 3 bands in the one ticket price. o Saturday: Shai Maestro Sergio Galvao Hiatus Kaiyote o Sunday: Stu Hunter The Migration Gary Bartz Quartet Yellowjackets Patrons can opt to come to the venue in time to see one or all three of the performances. We recommend arriving a minimum of 30 minutes prior the show start time. Please note tickets are unallocated, and seating or standing will be based on a first-in, first-served basis. Given The Ellington Jazz Club is its own separate commercial entity and Brookfield Place is hosting the headline concerts, tickets purchased at each of these venues are not transferrable (i.e. a Brookfield Place show ticket cannot be used to gain entry at The Ellington Jazz Club, and vice-versa) Ticket holders have complete access to all public areas within the Perth International Jazz Festival (PIJF), including all entertainment as per the official PIJF Program. Pop up trucks will be in attendance at some venues, offering food and drink at patron s own cost. All PIJF 2016 ticket holders have access to some great offers provided by the following Festival Friends: Receive a 10% discount on any accommodation booking made direct through Alex Hotel s website ( or via phone to reservations on (08) Valid for stays over the Perth International Jazz Festival weekend from Friday 3 Monday 6 June 2016 only. Dependant on room availability at time of booking. Important note: please quote discount code JAZZFEST when booking online, or show your PIJF 2016 tickets to take up this offer.

4 Receive a 10% discount off your total bill at The Best Brew Bar & Kitchen during the Perth International Jazz Festival weekend from Friday 3 Sunday 5 June Important note: Diners must show their PIJF 2016 tickets to take up this offer. In almost every city, rush hour is when bars close. By providing a reliable ride at the tap of a button, Uber empowers people to leave the keys at home and make the safe choice at the end of the night. Receive $20 discount off your Uber ride home booked during the Perth International Jazz Festival weekend from Friday 3 Sunday 5 June Important note: Prior to booking travellers must type perthjazzfest into the promotions section of their Uber app. What does the number of my ticket relate to? This is an allocated number relating to the number of tickets printed for the event. It is for office use only and helps ensure that duplicates are not forged. This does NOT relate to seating allocations. Seating reservations or allocations are NOT available to any of the shows, it is a first-in, first-served basis. What happens if I miss the night of the event that I have a ticket for? Tickets will not be exchanged or refunded unless the event is cancelled by the PIJF Board of Directors. Will I get a refund if it rains? The Perth International Jazz Festival (PIJF) is an outdoor event and is subject to changing weather conditions. The event will continue in the case of rain and will only be cancelled if the weather conditions are considered dangerous by the PIJF Board of Directors. This may occur at short notice, in which case patrons may exchange tickets for another night or obtain a full refund. PHOTOGRAPHY With regard to images being taken during the Festival: In Australia, you can generally take photographs of buildings, sites and people of all ages in a public place without asking permission. For photography at Brookfield Place, given it will be a closed ticketed venue for the headline concerts: cameras (including digital cameras), audio and video recorders are not permitted. This excludes the press/media outlets who will be covering the event and issued with the appropriate media accreditation/access to artists. Smartphones are allowed. ACCESSIBILITY Is the Perth International Jazz Festival (PIJF) accessible to everyone? PIJF is located at various public venues in the Perth metropolitan area. Brookfield Place and the City of Perth are committed to providing venues that facilitate accessible and inclusive events. Venue safety conditions are governed by the Health Act 1911 and the Health (Public Buildings) Regulations Please wear clothing and footwear appropriate for the weather and take all necessary precautions to prevent injury to yourself or those in your party. Parking is available at various car parks and street locations within the Perth metropolitan area. Refer to the City of Perth s website for accessible bays for vehicles displaying an authorised disability parking permit: o City of Perth - Access for people with disabilities: Registered guide dogs and companion dogs are allowed into the PIJF grounds with their owners. Documentation for these animals is required upon entry. Is the Perth International Jazz Festival (PIJF) accessible to prams and strollers? Paths and ramps are wide enough to accommodate pedestrians and strollers. Please be considerate of access and viewing of other patrons when using strollers and prams. Be aware of slippery surfaces and pathways during wet weather as there may be water on pathways after rain.

5 INCLEMENT WEATHER What is the weather like in Perth during PIJF? The PIJF 2016 event has been scheduled for 3 5 June which is in winter. Historically, there are occasional storms, characterised by downpours of rain and thunder. Daily temperatures in winter range from C, and 9-12 C at night. Attendees should expect typical winter weather during the event and prepare for it. For up to date weather information visit the Bureau of Meteorology. Please note patrons attending Brookfield Place headliner events on Saturday 4 and Sunday 5 June in the Main Square will be protected from weather under the cover of a large scale marquee. What happens if it rains? The Perth International Jazz Festival (PIJF) is a combination of outdoor and undercover event and is subject to changing weather conditions. The event will continue in the case of rain and cold weather and will only be cancelled if the weather conditions are considered dangerous by the PIJF Board of Directors. This may occur at short notice, in which case patrons may exchange tickets for another night or obtain a full refund. Patrons accept that weather they might consider unsatisfactory may occur and acknowledge that tickets will not be exchanged or refunded unless the event is cancelled by the PIJF Board of Directors. Some outdoor performances may be altered, postponed or cancelled due to inclement weather. This decision will be made by the PIJF Board of Directors in the interest of public and performer safety and does not entitle the ticket holder to a refund or exchange. All ticket holders are advised to make provision for wet weather. We strongly recommend you bring your own wet weather gear. The use of umbrellas in the front rows of shows are not permitted as it obstructs the view of other audience members. In the unlikely occurrence that the event is cancelled, information will be posted on the event website through our facebook page or twitter feed. The PIJF Board of Directors will take all reasonable efforts to notify of a cancellation ASAP, however please note that due to the unpredictability of a change in weather conditions, cancellations may be at short notice. Will I get a refund if it rains? The Perth International Jazz Festival (PIJF) is an outdoor event and is subject to changing weather conditions. The event will continue in the case of rain and will only be cancelled if the weather conditions are considered dangerous by The PIJF Board of Directors. This may occur at short notice, in which case patrons may exchange tickets for another night or obtain a full refund. EVENT CANCELLATION How will I know if the event is cancelled? In the unlikely occurrence that the event is cancelled, information will be posted on the event website on the ticketing website via Eventopia through our facebook page or twitter feed. The PIJF Board of Directors will take all reasonable efforts to notify of a cancellation ASAP, however please note that due to the unpredictability of a change in weather conditions, cancellations may be at short notice. What happens if the event is cancelled? In the unlikely occurrence that the event is cancelled, ticket holders to that night may exchange tickets for another night, subject to availability or obtain a full refund.

6 TRANSPORT AND PARKING ACCESS Parking & Accessible Parking Parking is available at various car parks and street locations within the Perth metropolitan area. Refer to the City of Perth s website for accessible bays for vehicles displaying an authorised disability parking permit: City of Perth - Access for people with disabilities: City of Perth Find Parking Space Quickly website: City of Perth Parking Mobile App: City of Perth Car park information, ticket machine faults, long term parking, parking card: phone City of Perth - To reserve bus parking and kerbside parking bays: phone For other car parks access information should be sought from the service provider: and GETTING AROUND PERTH City bus, train and ferry Information at Transperth Information Line or visit Transperth website to view the Transperth Journey Planner. Transperth Hearing Impaired TTY - (08) Buses CAT buses provide a free, frequent and wheelchair accessible bus service in the city, operating on red, blue and yellow routes. The Free Transit Zone (FTZ) allows you to travel on other buses within the City of Perth boundaries, without paying a fare. Conditions apply to non-smartrider ticketholders. Trains Transperth staff is available to assist wheelchair users to access metro trains. To guarantee assistance when required, Transperth requests that one hour advance notice of boarding and alighting details are given. The Free Transit Zone (FTZ) allows SmartRider ticketholders to travel free between the Perth Railway Station and the City West and Claisebrook stations. Conditions apply to non-smartrider ticketholders. Phone for assistance on For the hearing impaired TTY - (08) Ferry Terminal The ferry from Barrack Street Jetty to Mends Street Jetty (South Perth and the Perth Zoo) is accessible for wheelchairs and scooters. The Coode Street Jetty (South Perth) is not accessible. Taxis For wheelchair accessible Multi-Purpose Taxis (MPT), it is advisable to book in advance. Other taxi companies are: o Maxi Purpose Taxis (MPT) o Swan Taxis o Black and White Taxis

7 CONDITIONS OF ENTRY Can I take my bike or trike inside the Perth International Jazz Festival (PIJF)? In the interest of public safety, all forms of bicycles and tricycles, including hand propelled tricycles, are not permitted within the grounds of PIJF. Bicycle racks are provided within City of Perth public spaces and precincts. You must provide your own lock and chain. Can I take my skateboard, rollerblades and scooter inside the Perth International Jazz Festival (PIJF)? In the interest of public safety, skateboards, scooters and rollerblades/skates are not permitted within the gates of PIJF. Can I bring alcohol into the Perth International Jazz Festival (PIJF)? No. Security reserves the right to undertake bag searches at entry gates to ensure patrons do not bring alcohol into the Perth International Jazz Festival (PIJF). A range of venues inside the Perth International Jazz Festival (PIJF) will be selling alcoholic beverages, within the Perth International Jazz Festival venue grounds and designated licensed areas, for dine-in consumption. Can I come to the Perth International Jazz Festival (PIJF) if I am under 15? Yes, however for licensed events you must be accompanied by a supervising adult. Can I buy food and drinks at the Perth International Jazz Festival (PIJF)? Yes, there will be a range of delicious food and beverages available for sale at some venues. Can I bring my own food into the Perth International Jazz Festival (PIJF)? Yes. There will also be a range of delicious food and beverages available for sale at some venues.