Interviewer Comments Section

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Christal Murphy
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1 William P Hobby (HOU) Central Concourse ( ), West Concourse (Includes International) ( ) George Bush Intercontinental (IAH) Terminal A ( ), B ( ), C ( ), D ( ), E ( ) Interviewer Comments Section Date Time (in 24 hours:) Gate Number: Interviewer name: Hi! I m from XXXXXX and I m conducting a survey for the [if (HOU) = William P Hobby; if IAH= George Bush Intercontinental] Airport. Do you have a few minutes for me to get your opinions about the Airport? 1 English 2 Spanish S1. Did you park either onsite or offsite at this airport today? Thank and Terminate Before HOU Did you Valet? Y/N Before IAH Did you Valet or use Surepark? Y/N Q1a. Where did you park? If HOU 1 Blue Garage Go to Q2 2 Red Garage Go to Q2 3 ecopark Go to Q2 4 Other off airport parking (e.g., Parking Spot) Go to Q1b If IAH 1 Garage A/B Go to Q2 2 Garage C Go to Q2 3 Garage D Go to Q2 4 Garage E Go to Q2 5 ecopark covered Go to Q2 6 ecopark uncovered Go to Q2 7 ecopark2 Go to Q2 8 Other off airport parking (e.g., Parking Spot) Go to Q1b 9 I don t remember where I parked onsite Go to Q2 Q1b. Where did you park? IAH HOU 1 The Parking Spot 1 The Parking Spot 2 FastPark & Relax 2 FastPark & Relax 3 PreFlight Airport Parking 3 PreFlight Airport Parking 4 Park n Fly 4 Park n Fly 5 Other (please specify) 5 Super Park 6 Ace 7 WallyPark 8 Other (please specify)

2 Q2. How many days will your car be parked [if (onsite) = here; if (offsite)= there]? 1 1 day 2 2 days 3 3 days 4 4 days 5 5 days 6 6 days 7 7 or more days Q3. (IF YOU PARKED OFFSITE) Will you use a coupon or receive a discount for parking during this trip? PN: IF YES IN Q3, ASK Q4, OTHERWISE GO TO Q5 Q4. What will be your daily rate? $ (Your best guess will do.) Q5. Did you choose where you were going to park before you left for the airport? GO TO Q7 Q5a. IF YES, did you reserve your space? Q6. Did you park in the lot you expected to?, the lot I wanted to use was full 3 No, I could not find the entrance to the parking lot I wanted to use 4 No, I saw the sign for the parking entrance too late 5 No, the roadway was too busy for me to change lanes to get to the lot I wanted to use 6 No, (please specify) Q7. How important are the following when making your parking decision? Please select the most important reasons when deciding where to park at [if (HOU) = William P Hobby; if IAH= George Bush Intercontinental] Airport. (RANDOMIZE) PN: Allow multiple responses 1 Price 2 Prior experience with parking location 3 Location or distance from airport 4 Loyalty program (such as air miles or awards) 5 Shuttle service (frequency or availability) 6 Covered parking 7 Number of days expected to park 8 Convenience 9 Other, (please specify) PN: THANK AND TERMINATE ALL OFFSITE PARKERS, ALL ONSITE PARKERS SHOULD CONTINUE.

3 Based on your experience with the parking today, please rate the following items. For the items you have not/will not experience on this trip, please base your response on your last experience at the [if (HOU) = William P Hobby; if IAH= George Bush Intercontinental] Airport. Please rate your satisfaction using a 1 to 7 scale where 1 is Very Dissatisfied and 7 is Very Satisfied. Q8. How would you rate these items dealing with parking at [if (HOU) = William P Hobby; if IAH= George Bush Intercontinental] Airport? (RANDOMIZE) Very Very Dissatisfied Satisfied Not Applicable Ease of finding the facility Cleanliness Safety and Security Customer Service Exiting the facility Efficiency/Respect for my time Walking distance Signage indicating where to park Available parking Proximity to your terminal or concourse Walkways, elevators, and escalators Shuttle service Parking Space Locator (Red/Green lights) Overall Satisfaction with parking Q8a. Based upon your overall experience at this airport today, how likely would you be to recommend [if (HOU) = William P Hobby; if IAH= George Bush Intercontinental] Airport parking to others? This time I d like you to use a scale from 0 to 10 where 0 = not at all likely and 10 = extremely likely # PN: IF ECOPARK OR VALET INQ1A ASK Q9, OTHERWISE SKIP TO Q10] Q9. Are you in any of the following programs? Select all that apply. 1 Parking Plus 2 Corporate Parking 3 Valet Parking Plus 4 No, not in any of these programs Q10. Have you ever used any of the following? Select all that apply. PN: Auto-code Valet, ecopark, ecopark2, SurePark, Parking Plus, Corporate Parking if being used today. 1 Valet 2 ecopark 3 ecopark2 4 SurePark 5 Parking Plus (ecopark Frequent Parking Program) 6 Valet Parking Plus 7 Corporate Parking 8 No, have never used any of these Q11. Which of the following parking facilities have you used in the past? Select all that apply. 1 The Parking Spot 2 FastPark & Relax 3 PreFlight Airport Parking 4 Park n Fly 5 Ace Parking 6 Super Park 7 Wally Park 8 Other (please specify)

4 9 I only park onsite at this airport And now we just have a few final questions D1. Are (if (online)= Did) you flying (if (online)= fly) internationally or domestically out of (if (online)= into) Houston today? 1 International 2 Domestic D2. What is the primary purpose of your trip today? 1 Leisure/Vacation/Visiting friends/relatives 2 Business 3 Both Business/Non-Business 4 School-Related 5 Health-Related 6 Other D3. Including this trip, how many round trips through [if (HOU) = William P Hobby; if IAH= George Bush Intercontinental] Airport have you taken in the past 12 months? Number of round trips: D4. Including this trip, how many times in the past 12 months have you parked at this airport? Number of times parked at this airport: PN: CREATE ADDITIONAL VARIABLE (FREQUENT PARKER) IF 5 OR MORE = YES, LESS THAN 5 = NO D5. Including yourself, how many people are in your immediate travel party? Number of people: D6. Did you (or any member of your travel party) check any bags today? D7. Are you a member of any frequent flyer programs? 1 United Airlines - MilagePlus 2 Southwest Airlines Rapid Rewards 3 American Airlines - AAdvantage 4 Delta Airlines - SkyMiles 5 Spirit Airlines FREE SPIRIT 6 Alaska Airlines - Mileage Plan 7 Frontier Airlines - EarlyReturns 8 JetBlue Airways - TrueBlue 9 Other (please specify) 10 Not a member of a frequent flyer program D8. Are you a member of any frequent parking programs? (Randomize) 1 WallyClub 2 The Spot Club 3 PreFlight Frequent Parker 4 FastPark Relax for Rewards 5 Park n Fly Frequent Parker

5 PN: INCLUDE SPACE FOR ZIP PLUS 4 (BUT PLUS 4 IS OPTIONAL) D9. What is your home zip code? Zip: - D10. Are you 1 Male 2 Female D11. Which of the ranges on this screen best describes your household s total annual income before taxes? 1 Under $25,000 2 $25,000 - $49,999 3 $50,000 - $74,999 4 $75,000 - $99,999 5 $100,000 - $124,999 6 $125,000 - $149,999 7 $150,000 - $174,999 8 $175,000 - $199,999 9 $200,000 - $249, $250,000 or more 11 Prefer not to answer PN: FINAL OPEN END QUESTION IS OPTIONAL Is there anything else you would like to share about your parking experience today? Please be as specific as possible and tell us anything you want good or bad. Thank you for completing this survey! D12. (ASK FOR ONLINE) If you would you like to receive a coupon for two days of free parking at IAH ecopark locations, please provide your address. No thanks PN: IF PROVIDED IN D12 ASK D13. (ASK FOR ONLINE) Lastly, if you would like to participate in future online surveys for the Houston Airport System please check the box below authorizing us to contact you via the address you provided., thanks

HAS ARRIVING PASSENGER SATISFACTION QUESTIONNAIRE FINAL Interviewer Comments Section. Time (in 24 hours:)

HAS ARRIVING PASSENGER SATISFACTION QUESTIONNAIRE FINAL 03-03-16 William P Hobby George Bush Intercontinental (HOU) (IAH) Interviewer Comments Section Date Time (in 24 hours:) Terminal: Carousel: Interviewer