Revision of IATA RP1743e IATA Irregularity codes

Transcription

1 Ground Products & Procedures Global Work Instruction - detailed Topic: Revision of IATA RP1743e IATA Irregularity codes Content page 1. Changes in use of Baggage Irregularity Codes (RL Codes) according to IATA RP1743e, Attachment A Introduction 2 Changes RL Changes RL Changes RL Please inform: Data to be entered 4 References 5 Check-in Ticketing Baggage Tracing Services Operations Call Center Lounges Handling Agents FRA SO/G MUC SO13 ORD SO13 FRA EI/R 2 Local remarks: This work instruction will not be published in PSM Effective date: June01, 2008 Page 1 / 5

2 Changes in use of Irregularity Codes Effect. June01, Changes in use of Baggage Irregularity Codes (RL Codes) according to IATA RP1743e, Attachment A Introduction The revised codes will become effective June 01, 2008 as part of the 28 th edition of the IATA Passenger Services Conference Resolutions Manual. Several years have elapsed since the Irregularity Codes describing the reasons of baggage mishandling (so - called Reason for Loss Codes ) according to IATA Recommended Practice RP1743e have been revised. A group of volunteers (Airlines and Handling agents) had been established whose vision and mission was to reduce the number of codes if possible and simplify respect the view of our Ground Handlers watch security issues implement new codes if necessary eliminate respective codes Several reporting tools (some are open to the public, our customers) are based on the baggage irregularity codes. Therefore detailed and correct entries of the reasons for baggage mishandling are required. If the code does not describe the actual reason for mishandling sufficiently it may be described in free text in the element RC. Legend: P = Primary code S = Secondary code Codes and verbiages crossed out are not in use any longer. Codes written italicized are newly implemented codes. Changes to RP1743e (deleted codes verbiage /new codes) Following changes will become effective: P 10 Origin Station Errors Tagging Check In S 11 Incorrect or no entries on tag S 12 Not checked to final destination S 13 Checked to final destination 2 Separate Contracts S 14 Baggage not labeled S 15 Wrong bag labeled i.e. tag switch S 16 Bag received too late from check in S 17 Old tag not removed S 18 Baggage not reconcilable, no or wrong data in check-in systems Bag (s) not authorized to load P 20 Origin Station Errors Short-shipped Failed to Load S 21 Bag left at station of origin although /correctly labeled S 22 Bag received too late from check-in S 23 Standby baggage left behind S 24 Bag checked-in airside (intercepted at gate, security, etc.) S 25 Gate checked baggage left behind S 26 Off-loading due space/weight restrictions or resulting from unserviceable handling equipment (not weather see RL 60 s). S 27 Local passenger rerouted, bag not rerouted Page 2 / 5

3 P 30 Any Station Errors Loading / Offloading S 31 Sorting or loading error wrong aircraft S 32 Off-loaded by error S 33 Not off-loaded S 34 Loaded behind cargo S 35 Sorting or loading error wrong container or / wrong compartment / behind cargo Any expresses, that the described mishandling can happen, besides at the origin station, at the arrival station as well as at the transfer station. With this the duplicated mentioning of RL - Codes in other groups could be avoided (e.g. RL33 not off-loaded in group RL40). P 40 Station Errors Arrival Station S 41 Delivered to wrong area S 42 Delayed delivery to claim area S 43 Delayed delivery of oversized/odd sized baggage to claim area P 50 Transfer Baggage Station S 51 Passenger rerouted, bag not rerouted S 52 Interline MCT (Minimum Connecting Time) available Left behind although correctly labeled and within MCT S 53 Interline MCT not available Sub MCT connection due late arrival of delivering carrier S 54 Interline Bag(s) not made available by inbound carrier per local agreement Failure of other carrier to deliver bag within agreed standard S 55 Online (own carrier) MCT available Transfer baggage not segregated into transfer container or hold S 56 Online (own carrier) MCT not available Missed on-line transfer (own carrier) S 57 Missed Interline transfer (alliance or codeshare partner) Alliance partner S 58 Baggage not reconcilable, no or wrong data in check-in system S 58 Codeshare partner S 59 Bag (s) not authorized to load Notes: In general the relevant reason for baggage mishandling in transfer are known by the handlers of the transfer baggage and shall be mentioned in the FWD messages. Former RL52/RL53/RL55/RL56 codes are broken down into Interline and Online and MCT available (minimum connecting time sufficient to transfer baggage) respective MCT not available (minimum connecting time not sufficient to transfer baggage). RL54 is related to the agreements between inbound and outbound carrier about the (block) time until one carrier makes the baggage available to another. Former RL57 is broken down into transfer problems between Alliance partners (RL57) e.g. SK onto LH - and transfer problems between codeshare partners. (RL58) e.g. AP onto LH. Former RL58 (Bag (s) not authorized to load) is new RL59. Page 3 / 5

4 P 60 Airport-General S 61 Congestion due Industrial dispute i.e. strike S 62 Congestion due to Other reasons (i.e. meteorological) S 63 Mishandling due Airport Security (B.R.S./X-Ray issue) S 64 Mishandling due u Unserviceable equipment Airport owned (belt/sortation system, etc.) S 65 Space/Weight restrictions due meteorological conditions S 66 Error by non aviation carrier, i.e. Cruise or ground transportation S 67 Congestion due to Customs, police, immigration actions P 70 Miscellaneous S 71 Ticketing errors S 72 Bag correctly labelled, Passenger off-loaded, bag not off-loaded S 73 Bag not claimed by passenger where required S 74 Bag switch, i.e. passenger takes wrong bag S 75 Security (not identified by passenger at security check, security removed item S 76 Found without tag S 77 Errors by other carrier, e.g. tagging, etc. S 78 Reason for mishandling not detectable S 79 Report created in error P 80 Damage S 81 Broken locks, zips or hinges S 82 Handle or strap or wheel broken or torn off S 83 Damage to security inspected baggage S 84 Bag dented/torn or ripped S 85 Bag crushed S85 Damage to Crew / Duty baggage S 86 Frame broken S 87 Superficial damage including minor scratches S 88 Wet due rain or liquid spillage in hold S88 Damage to security inspected Crew / Duty baggage S 89 Damaged contents LH will continue to use following codes internally: S85 Damage to Crew / Duty baggage S88 Damage to security inspected Crew / Duty baggage P 90 Pilferage S 91 Pilferage including bag damage S 93 Pilferage from security inspected baggage S 95 Pilferage from crew baggage S 96 Pilferage from crew baggage including bag damage S 98 Pilferage from security inspected crew baggage Data to be entered There are primary and secondary codes describing the reasons for baggage mishandling. The primary RL codes specify the general description of the cause (e.g. RL10 = Origin Station Check In) and the secondary a detailed description (e.g. RL16 = bag received too late from check in). Page 4 / 5

5 References s IATA Passenger Services Conference Resolutions Manual, 28 th edition, RP1743e. For agents with access to LH EDP rules for RL codes can be found as well at: WM DSP RLC. Displays the primary RL Codes WM DSP RLC/10 Displays the secondary RL Codes LH WorldTracer Manual (in Chapter Elements at RL, RC, FS) LH Intranet - online library Renate Rohloff Renate.Rohloff@dlh.de Page 5 / 5