Queensland Australia GREAT FOR QUEENSLAND. Brisbane Airport Corporation. Security and Emergency Awareness Guide. Keeping our airport safe and secure

Transcription

1 Queensland Australia GREAT FOR QUEENSLAND Brisbane Airport Corporation Security and Emergency Awareness Guide Keeping our airport safe and secure Version One : : June 2010

2 Contents Introduction Brisbane Airport Security Zones BAC Security and Emergency Plans, Policies and Procedures Security Enforcement at Brisbane Airport Important Security Facts Secure Areas at Brisbane Airport Security Screening Landside Security General Security Matters If you have any queries about the content of this guide, please contact: Brisbane Airport Corporation s Operations Resilience Section at security.emergency@bne.com.au About terminology used in this Guide AEC AEP AEPG AFP AIP Airside AMO ARFF ASIC Airport Emergency Committee Airport Emergency Plan Airport Emergency Planning Group Australian Federal Police Aviation Industry Participant Refers to all areas within the airside boundary fence of Brisbane Airport, including runways and taxiways Alarm Monitoring Officer Aviation Rescue and Fire Fighting Aviation Security Identification Card ATSA Aviation Transport Security Act 2004 ATSRs BAC BMA DCM Aviation Transport Security Regulations 2005 Brisbane Airport Corporation Baggage Makeup Area Duty Coordination Manager; BAC s 24/7 terminals operations management DITRDLG EIA LAGs Landside LSZ OTS QPS RACA SRA Sterile Areas Tailgating TSP VIC Department of Infrastructure, Transport, Regional Development and Local Government Enhanced Inspection Area Liquids, aerosols and gels Refers to all areas outside the airside boundary fence of Brisbane Airport Landside Security Zone Office of Transport Security; a section of the DITRDLG that specifically looks after Aviation Security. Queensland Police Service Regulated Air Cargo Agent Security Restricted Area All departure areas of the terminals after passing through security screening The act of following a person through a secure access point without using an access card to gain entry Transport Security Program Visitor Identification Card Useful Contacts Emergency Police / Ambulance / Fire Australian Federal Police Operations Coordination Centre (24/7) Aviation Rescue and Fire Fighting (local first response for fire and first aid services) (07) Airport Service Centre (ID, Access and Staff Parking) (07) Airside Operations Centre (07) Duty Coordination Manager (24/7) (07) Brisbane Airport Corporation Brisbane Airport Security and Emergency Awareness Guide

3 Introduction This Airport Security and Emergency Awareness Guide has been prepared by Brisbane Airport Corporation (BAC) for the use of all people who work anywhere within the boundaries of Brisbane Airport, regardless of whether you are involved in aviation related activities. Being located at Brisbane Airport means you and your organisation are in a security partnership with all other organisations at Brisbane Airport, working alongside BAC to protect the airport environment. This booklet will assist you in that role, providing a handy reference on most things you need to know about security at the airport and the important role you play in its protection. Security at Australian airports is governed by the Aviation Transport Security Act (ATSA) and Regulations (ATSRs), both of which are intended to strengthen Australia s aviation transport security systems. In accordance with these legal requirements and in the interests of all people who use Brisbane Airport, BAC invests heavily in security. As a result there are a number of security layers in place to protect aviation operations. Nevertheless, the airport s first vital defence against unlawful acts of interference with aviation is YOU. Security make it your business. With this in mind, please read this important booklet and become acquainted with the procedures at Brisbane Airport. This will ensure YOU are prepared for a security or emergency incident and ready to play an active role in detecting and reporting potential problems before they occur. This booklet and associated on-line security and emergency awareness training can be accessed via corporate/working-brisbane-airport/security-emergency-services. Brisbane Airport Corporation Brisbane Airport Security and Emergency Awareness Guide 1

4 Brisbane Airport Security Zones At Brisbane Airport there are two types of security zones: Landside Security Zone: Encompasses that part of the terminals commonly known as the sterile area. All persons accessing this area must be screened in accordance with ATSA and ATSR. Airside Security Zone: Encompasses the whole of the airport within the landside/airside boundary fence line of Brisbane Airport and includes the Security Restricted Area (SRA) and the Enhanced Inspection Area (EIA). All persons accessing the SRA or EIA must be inspected before entry is allowed in accordance with ATSA and ATSR. 2 Brisbane Airport Corporation Brisbane Airport Security and Emergency Awareness Guide

5 Brisbane Airport Security Zones Access to both security zones at the International Terminal requires the display of a valid ASIC (Aviation Security Identity Card) or valid Visitor Identity Card (VIC) and for the person to have a legitimate reason for being in the area. Public access to the landside security zone (sterile area) at the Domestic Terminal does not require a valid ASIC/VIC. Anyone not displaying a valid ASIC/VIC within the zones shown on this map must be challenged. Any persons challenged in any security zone of the airport must show their valid ASIC or VIC and photo ID on request from another valid ASIC/VIC holder or law enforcement officer. If a person is not in possession of a valid ASIC or VIC, they must be escorted from the security zone and the details reported to the Australian Federal Police (AFP). BRISBANE AIRPORT January 2010 Airside area Security Restricted Area / Enhanced Inspection Area Brisbane Airport Corporation Brisbane Airport Security and Emergency Awareness Guide 3

6 BAC Security and Emergency Plans, Policies and Procedures The BAC Operations Resilience Section provides a range of operational and emergency planning services and monitors airport compliance documentation. Among their responsibilities is the development, testing and implementation of plans related to airport safety and security, including: The Brisbane Airport Emergency Plan (AEP) The AEP is a documented plan to respond to aviation emergencies. It details the multi-agency coordinated response to support the resolution and recovery from a major aviation incident or emergency. Access to this on-line document will only be given to organisations that have a legitimate need. The document is available on application in writing by to BAC s Operations Resilience Section at security.emergency@bne.com.au. The Transport Security Program (TSP) The TSP is a document, approved by the Office of Transport Security (OTS) that details how BAC will meet its obligations under the ATSA and ATSR. Access to this on-line document will only be given to approved Aviation Industry Participants (AIPs) that have a legitimate need. The document is available on application in writing by to BAC s Operations Resilience Section at security. emergency@bne.com.au. Evacuation Plans Evacuation plans have been developed for both the International and Domestic terminals by BAC. If your place of work is outside of these buildings, it is a requirement that these plans are implemented for your particular building. You must familiarise yourself with the evacuation plans for your particular working areas. If you have any queries regarding these plans please contact your immediate management. Landside Emergency Plan (LEP) The Landside Emergency Plan is a documented plan to respond to non-aviation emergencies in the airport precinct other than the airside area and terminals. It details the multi-agency coordinated response to support the resolution and recovery from an incident or emergency. Access to this on-line document will only be given to organisations that have a legitimate need. The document is available on application in writing by to BAC s Operations Resilience Section at security. emergency@bne.com.au. 4 Brisbane Airport Corporation Brisbane Airport Security and Emergency Awareness Guide

7 Security and Emergency at Brisbane Airport Security and emergency at Brisbane Airport is the responsibility of everyone, with specific support from: Australian Federal Police The AFP is the primary policing presence at Brisbane Airport and are the initial responders to all incidents. The AFP should be called for any situation that requires a law enforcement presence or to provide information that may assist in keeping the airport environment safe and secure. Where appropriate the AFP will contact the Queensland Police Service (QPS) for additional support or to take over the management of an incident. Australian Customs and Border Protection Service Customs manages the security and integrity of Australia s borders and, at Brisbane Airport, operates from the International Terminal. It works closely with other government agencies, such as the AFP, the Australian Quarantine and Inspection Service (AQIS) and the Department of Immigration and Citizenship (DIAC), to detect and deter unlawful movement of goods and people into and out of Australia. Some Customs personnel also conduct airside patrols and are empowered to stop, search, seize possessions and detain people under the Customs Act Civil Aviation Safety Authority The Civil Aviation Safety Authority (CASA) is responsible for ensuring airside safety including that the Airport Emergency Plan (AEP) complies with the Civil Aviation Safety Regulations. Airlines Each airline operating at Brisbane Airport has its own TSP and Emergency Plan, along with a nominated security representative, which is consistent with Brisbane Airport security and emergency planning procedures. Office of Transport Security (OTS) The OTS is part of the Australian Government Department of Infrastructure, Transport, Regional Development and Local Government. It works with industry to improve the security of Australia s transport systems and reduce the likelihood of transport being targeted or used as a vehicle for terrorism. Alarm Monitoring Officer(s) The AMO s are contracted to BAC to provide a 24/7 response to all alarms generated through BAC s security systems, including CCTV, and carries out this task in a purpose built, independent monitoring room on the airport. Other Organisations Other organisations involved in, or responsible for, security and emergency at Brisbane Airport include: BAC s Airside Operations Centre, which is responsible for airside operations, safety and some security matters. An external security contractor, primarily responsible for passenger, baggage and staff inspection and screening requirements at both the Domestic and International Terminals as well as any other security function where BAC may require their services. Contracted traffic officers working at the terminal face roads assist with ensuring vehicles are not left unattended or for excessive periods of time. Brisbane Airport Corporation Brisbane Airport Security and Emergency Awareness Guide 5

8 Important Security Facts IT S YOUR RESPONSIBILITY TO REPORT AND CHALLENGE ANY P Observe the Hot-Up Principle 1. Is the item/substance Hidden? 2. Is the item/substance Obviously suspicious? 3. Is the item/substance Typical of what is in the area? 4. Is the item/substance Unusual? 5. Has there been general Public access to the area? If it is assessed as suspicious, then it is HOT. Do not touch the item/substance. Notify the BAC DCM on (07) who will notify the AFP to attend. If it is not HOT, dispose of the item in accordance with your organisation s usual procedure. Display of Identification You should wear your valid ASIC/VIC wherever you are working on-airport, whether in a secure area or not. Always wear your valid ASIC/VIC in secure areas, ensuring it is displayed: above the waist located at the front or side of the body, and with the whole front of the ASIC/VIC clearly visible. Never lend your valid ASIC/VIC to any person. Never use your valid ASIC/VIC to enter secure areas when you are NOT on duty. Always advise the BAC Duty Coordination Manager (DCM) immediately if the card is lost or mislaid. For more information on Aviation Security Identification Cards see page 10 of this booklet. Using Doors and Gates Never leave security doors or gates ajar or propped open. Never allow unknown people to follow you through a security controlled door (tailgating). Everyone must use his or her own access card to gain or validate their entry. Always challenge any person who attempts to tailgate. Always report anyone engaging in tailgating. Always physically check to ensure doors and gates are closed securely behind you. If you open a door, you are responsible for closing it. Always close any doors that may have been wedged open and report the finding immediately to the BAC DCM. 6 Brisbane Airport Corporation Brisbane Airport Security and Emergency Awareness Guide

9 Important Security Facts OSSIBLE BREACHES OF SECURITY OR SUSPICIOUS BEHAVIOUR. SECURITY MAKE IT YOUR BUSINESS What can you do? Have you seen anyone recording or taking photos in or around sensitive areas of the airport? Have you seen an unattended vehicle, bag, package or item? Have you seen anyone acting strangely or in an unusual manner? Have you heard anyone asking questions to gain information about the airport? Have you seen anyone attempting to gain unauthorised access? If so, REPORT IT in accordance with your usual procedure or direct to the AFP on 131 AFP. Unattended Items Apply the HOT UP process. If the item is deemed HOT: Never open, touch or move the item. If the owner cannot be identified, contact the BAC DCM to report the unattended item. Never allow any person who is not the owner of the item, to touch, open or move the item. Never allow any other person to approach or stay in the area of the HOT item. An item is never more than unattended until the AFP have responded and appraised it. Unidentified Powder There is no reason to expect that all unidentified powder is harmful. In the workplace please advise your immediate superior, in the public areas of the terminals please advice the BAC DCM or, at the Domestic terminal in the Qantas or Virgin Blue terminals, the appropriate airline. Where necessary apply the HOT UP process. Suspicious Behaviour and Suspicious Smells If you see anyone acting suspiciously around airport precincts or come across an abnormal/unfamiliar odour you must report it to the BAC DCM. It is exactly this type of information that helps BAC and enforcement agencies to protect Brisbane Airport. Some suspicious activities to look out for: A person(s) taking notes about potential security vulnerabilities. A person(s) taking photographs of places that have no credible photographic interest. A person(s) in an area with no apparent legitimate reason for being there. A person(s) collecting information from promotional literature or enquiring about security in depth. A person driving erratically and without any real purpose or doing repeated circuits of an area. A person(s) seemingly testing security. A vehicle parked in an area with no legitimate reason. If you observe any of these activities, do not hesitate. Note as many details as possible and REPORT IT. Brisbane Airport Corporation Brisbane Airport Security and Emergency Awareness Guide 7

10 Important Security Facts IT S YOUR RESPONSIBILITY TO REPORT AND CHALLENGE ANY P Packages Never accept or agree to safeguard or take packages on behalf of someone else. If anyone approaches you to look after or carry a package, refuse to do so and report the matter to the AFP on 131 AFP ( ). Do not put yourself and others in danger. Telephone Bomb Threats In the first instance, follow your own organisation s procedure. If the threat relates to another organisation, notify the AFP on 131 AFP ( ), as well as the threatened organisation and BAC s DCM on (07) Ensure that all reception personnel have an appropriate form available. Do not hang up and write down every detail of the threat as soon as possible. This will assist when reporting the matter. Parking Near Fences and Gates There are prescribed security fence clearance zones at Brisbane Airport. These clearance areas are two metres airside of the security fence and three metres landside of the security fence. Do not leave vehicles, equipment or any item that can be used to assist in climbing the fence within these clearance zones at any time. All clearance infringements should be reported to the DCM on Airside Gate Access When entering airside security zones through a vehicle gate, all persons in the vehicle must display a valid ASIC or VIC. Access to the airside through gates in the airside fence is strictly controlled due to the Enhanced Inspection Area (EIA) provisions recently introduced by government. There are currently seven electronic gates that allow vehicle access to the airside and, of these, only two are operational with the remainder locked down. As the EIAs require that all persons, vehicles, possessions and carrying compartments have to be inspected before accessing the airside, the operational gates are manned by security guards with appropriate training. For access through any manual gate please contact the Airport Operations Centre on (07) Direct access to the EIA through any building that forms part of the landside/airside barrier is the reponsibility of the AIP that leases/owns/operates the building. This responsibility includes ensuring that all EIA requirements are carried out in accordance with legislation. Current hours of operation and location of vehicle access gates to airside can be found at working-brisbane-airport/security-emergency-services. Access through terminals to the airside is also controlled and guards are located as follows: DTB: Gate 37, Common User area 24 hours, seven days per week ITB: Entry to BMA, Level 1 24 hours, seven days per week Gate 80, Level 2 concourse (opposite the transit screening point) For access through the Qantas or Virgin Blue areas of the Domestic Terminal, please contact the respective airline. For access through any other electronic gate, prior arrangements must be made with BAC and the EIA provisions completed by the entity requiring the access. In general, this will not be allowed unless an ISS guard or AOC Safety Officer is present. Please contact the ITB DCM on (07) for further details. 8 Brisbane Airport Corporation Brisbane Airport Security and Emergency Awareness Guide

11 Important Security Facts OSSIBLE BREACHES OF SECURITY OR SUSPICIOUS BEHAVIOUR. Enhanced Inspection Areas (EIAs) All persons entering the EIA of Brisbane Airport are required to undergo an inspection of themselves, their possessions and their vehicle for weapons (including explosives) before they will be allowed to proceed into the EIA. This inspection will be a visual inspection only and may include, but is not limited to, the inside of bags, packages, car boots, rear canopies of vehicles including trucks and any other containers on request of the EIA inspection officers at the inspection point. Inspections may also be requested of persons and their possessions at any time while they are inside the EIA. While refusal of an inspection request is allowed, it may result in your being refused access, or asked to leave the area. Unattended Vehicles Parking of vehicles at Brisbane Airport is controlled by BAC s Parking and Transport Services. All terminal face roads are clearly sign posted indicating what types of vehicles are allowed in specific zones and the times that they may remain there. These regulations are strictly enforced. No unattended vehicles are permitted in close proximity to terminal buildings. Kerbside passenger drop-offs are permitted in the appropriate zone, however, vehicles may only stop for two minutes and the driver must remain with the vehicle at all times. Unattended vehicles on the terminal face roads and any other suspicious vehicles on airport must be reported to the Duty Coordination Manager on (07) Driving Airside and Licensing To drive a vehicle airside the driver of the vehicle must have an Authority to Drive Airside (ADA) and the vehicle must display an Authority to Use Airside (AUA) sticker and have appropriate business identification markings on both sides of the vehicle. Otherwise you will require an escort. For more information on airside driving and to obtain a Request for Escort form please visit: com.au/corporate/working-brisbane-airport/operatingvehicles-airside. CCTV Brisbane Airport has a comprehensive CCTV system in use across the airport. Access to footage from this system is only available through the police or court proceedings. Written requests for footage must be received by the BAC Operations Resilience Section within 21 days of an incident or the recording will be no longer available. Actions: In emergency situations call 000. If it is a potential security breach call the BAC Duty Coordination Manager on (07) If it is suspicious or criminal behaviour report it to the Australian Federal Police on 131AFP ( ). Include in any report: Date and time. Place and location. Description (e.g. make and model of the car, something unique about the package). Outline of the matter being reported. Brisbane Airport Corporation Brisbane Airport Security and Emergency Awareness Guide 9

12 Secure Areas at Brisbane Airport In addition to the landside and airside security zones outlined on pages 2 and 3 of this booklet, the following are restricted areas within Brisbane Airport. You should only enter these areas in the course of your duties. Enhanced Inspection Area: This area is a part of the airside security zone, providing an additional layer of security at Brisbane Airport and encompassing the airside zone in which people work to service regular passenger transport aircraft at both the Domestic and International Terminals and the area in between them. Security Restricted Area: This area is identical to the Enhanced Inspection Area. Customs Controlled Area: This area is found at the International Terminal only and encompasses the departure and arrivals halls, including Levels 2 and 3 concourses. All secure zones and security restricted areas are clearly sign posted at entry points. Individuals must ensure they have the appropriate authority to enter these zones and undergo any necessary inspections or screening requirements before entering. ID and Access Identification and Access Cards BAC has an electronic proximity card access control security system installed in terminal buildings and around the airport to protect secure areas. Access through secure doors and gates is provided on individual valid ASIC or specific access cards and this access is only granted following application to BAC s ID and Access Centre ((07) ) and, normally, after validation from your employer. The purpose of a valid ASIC is for identification and to show that the appropriate background checks required under the ATSA and ATSRs have been completed. BAC also uses these cards to allow access into secure areas of the airport while in the course of your employment. Conditions of use and specific requirements of issue apply to every card. This section outlines the identification and access cards in use at Brisbane Airport, including attaching conditions. Penalties of up to $21,000 apply for inappropriate use of Identification and Access Cards. Aviation Security Identification Card (ASIC) ASICs are a nationally consistent identification card that must be held by anyone who needs frequent access to enter an Airside or Landside Security Zone. At Brisbane Airport there are two forms of ASIC: 1. Grey ASIC permits entry to the landside security zone and sterile areas, and 2. Red ASIC permits entry to all security zones. Prior to being granted a valid ASIC, applicants are required to undergo rigorous background checks involving Federal and State Police, ASIO and the Department of Immigration & Citizenship. Charges apply to the issue of a valid ASIC and applicants must also pay a bond when they receive their ASIC that is refundable on return of the ASIC. A number of strict conditions apply to the holders of BAC issued ASIC cards, including, but not limited to: Using it to access secure areas for legitimate purposes in the course of their employment only. The ASIC is issued for the use of the individual when on duty only and must not be given to others. You must keep your ASIC secure at all times. The ASIC must be displayed correctly. You must immediately return your BAC issued ASIC to BAC s Airport Service Centre if it has expired, been damaged, altered or defaced in any way or if it is no longer required. You must immediately notify BAC s ID and Access Centre on (07) if your ASIC has been lost, stolen, mislaid or destroyed. A statutory declaration must be supplied to BAC within seven (7) days of the loss that details the circumstances surrounding the loss. 10 Brisbane Airport Corporation Brisbane Airport Security and Emergency Awareness Guide

13 ID and Access Visitor Identification Card (VIC) All visitors without an ASIC (refer previous) wishing to enter a security zone must obtain a valid Visitor Identification Card (VIC). An electronic version can be obtained from: BAC s Reception on Level 3 of the International Terminal The Airport Operations Centre, or BAC s Domestic Terminal Office on Level 2 of the Domestic Terminal. Manual VIC books, only issued to BAC approved AIP s, can be obtained from the Airport Service Centre. All visitors in possession of a valid VIC must be accompanied by an ASIC holder at all times when in a security zone. Photo identification is required for the issue of a valid VIC. A VIC must be displayed and the photo ID available for presentation on request in any security zone. The VIC must be returned when it is no longer required or it has expired. VICs can be issued for up to seven days. For longer periods the request must be authorised by BAC. Access Cards Access Cards are used to allow access to persons whose valid ASIC/VIC has been issued by an Issuing Body other than BAC and the card is not compatible with BAC s access control system. Access Cards are only issued after an application has been lodged with BAC s ID and Access Services team. All rules and regulations that apply to ASIC/VIC holders at Brisbane Airport, apply to holders of Access Cards. Access Control Cards will only be valid until the expiry date of the applicant s ASIC/VIC. Charges apply. For current costs of valid ASIC/VIC and access cards, contact the Airport Service Centre. ID and Access Services Airport Service Centre Phone: (07) id.access@bne.com.au Keys Keys to BAC controlled areas are issued by BAC Reception on Level 3 of the International Terminal. A BAC induction card is necessary to obtain keys. To obtain a BAC induction card, please visit com.au/working-brisbane-airport and complete the appropriate on-line induction. For further information please contact (07) or itb. reception@bne.com.au. Security Screening All persons, including BAC, tenants and airline staff and their possessions, including tools of trade, stock and other goods, entering the sterile area (LSZ) of the Domestic and International Terminals are required to undergo a screening and clearance process before entering the area. People who refuse to be screened, and unscreened goods, will not be permitted into any sterile area. Items not permitted in sterile areas include but are not limited to: Dangerous goods, Prohibited items, Weapons, including explosives Sharp or stabbing implements. For more information on items not permitted in sterile areas please visit: domestic/prohibited_list.aspx Tools of Trade Some items are allowed under the ATSRs in sterile areas as tools of trade when required by workmen to carry out a specific maintenance operation or installation function that requires the use of that tool or item, or if the item is necessary for the operation of the tenancy. These items must not be accessible to the public and must be under the physical control of the person carrying and using the item at all times. All such items must be registered into the sterile area at the entry screening point and removed from the register on exit. Audits of all such tools of trade are regularly carried out. Retailers and food outlets must ensure all tools of trade such as knives used in the preparation of food, scissors, carton cutters, etc., are only used in areas of the tenancy that are not able to be accessed by the public generally or, if they are, they are securely fastened (this means, at a minimum, the use of a metal chain or wire and screws) to an immovable object. All sharps, such as knives, must be kept locked away in a secure area when not in use. Brisbane Airport Corporation Brisbane Airport Security and Emergency Awareness Guide 11

14 Security Screening Approved Contractors Contractors should be aware that only the minimum tools required to carry out a task are to be taken into secure areas and, when entering the sterile areas, workmen are required to have a list of tools being carried for presentation and inclusion in the tools register at the screening point. All tools taken out are to be checked against the entry list and any discrepancies investigated and reported to BAC. Discrepancies may result in an evacuation and re-establishment of the sterile area. If this occurs, the consequent recovery of all costs involved, including airline delay costs, will be sought from the contractor responsible. All contractors working for BAC at Brisbane Airport must be a BAC-approved contractor, have completed the on-line training in Security Awareness, Airport Emergency Plan Awareness, have undergone all necessary BAC inductions, and been issued with a BAC Contractor Induction Card. For more information visit: com.au/corporate/working-brisbane-airport and follow the links to locate the various training and induction courses. Contractors carrying tools must also have a security guard present in sterile areas or be a BAC Security Approved Contractor strict conditions apply. Contact your BAC Project Manager for details on the requirements for becoming a registered BAC Security Approved Contractor. Retail Goods Deliveries International: Delivery to the loading docks at the International terminal is allowed between 0330 and 1700hrs Monday to Sunday. Restrictions are in place for vehicles parking in the tunnel area. Direct all enquiries regarding these restrictions and any other matters relating to the tunnel area, including the loading docks, to the Dock Guard on (07) Times for the screening of goods and stock into the Level 3 Sterile Area at the International Terminal vary. Please contact the Duty Coordination Manager on (07) (24 hour / 7 days a week) for the current times that the Goods Screening Point is open. Parking on terminal face roads for deliveries to the International Terminal will only be permitted after prior consultation and approval from BAC. Strict provisions apply, including that the driver must stay with the vehicle at all times. For more information contact the BAC DCM on (07) Domestic: Both Qantas and Virgin Blue have loading docks for deliveries to the Domestic terminal and enquiries regarding the hours of operation of these docks should be directed to them on (07) for Qantas and (07) for Virgin Blue. There are no set hours for delivery of goods or stock to the Common User section of the Domestic terminal. All deliveries for this part of the terminal will have to be made via the road and short term parking facilities. In exceptional circumstances provision may be made to park on terminal face roads to deliver goods/items. This can only be authorised by BAC s Parking and Transport Services Section on (07) Strict conditions will apply including that the drive must stay with the vehicle at all times. Screening of goods and stock into the Common User Area can only be facilitated through prior consultation with the Screening Point Supervisor on LAGs (liquids, aerosols, gels) The Australian Government, under the ATSA and ATSRs, has introduced restrictions relating to liquids, aerosols and gels (LAGs) for international flights only. A LAG product is identified as a liquid, gel, cream, paste or aerosol and includes, but is not limited to, toothpaste, lipstick, facial cream, honey, jam and many other products. You may not take any LAG product through an international screening point unless: It is in a container that has a capacity of 100ml or less AND The container is inside a resealable one litre capacity plastic bag and the bag is able to be sealed. Only 1 LAGs bag per person is allowed and the bags are available at no cost on Level 4 (check-in) of the terminal. Exemptions are available for medicines, baby products etc but only for the amounts necessary for use during the flight. For more information on regulations relating to LAGs, please visit: international/lags/index.aspx Firearms Firearms are not permitted in sterile areas or in the cabin of an aircraft on domestic or international flights. People wishing to transport a firearm must contact the relevant airline ahead of travel and follow all procedures prescribed by the airline and, for international flights, Customs requirements regarding the exportation of these items. 12 Brisbane Airport Corporation Brisbane Airport Security and Emergency Awareness Guide

15 Landside Security Terminal Frontage Control Public terminal face roads are strictly controlled. Time limits apply and drivers must remain with their vehicles at all times. A vehicle is considered unattended if the driver is further than three metres from the vehicle. Terminal face roads are patrolled regularly, parking tickets and other infringement notices may be issued and unattended vehicles may be towed away. Staff Parking Parking for staff working at the Domestic or International Terminals is located at the International Terminal. Regular shuttle buses run every 10 minutes 24 hours / seven days a week for the transfer of staff to and from the car park. Charges apply for parking. The shuttle bus is free. Staff should note that the staff car park is for use in the course of employment and not when on personal travel or visits to the airport. For further information please contact the Staff Car Parking Office on (07) or staff.carparking@bne.com.au. Public Parking Public parking is available at both the Domestic and International Terminals. Any queries or requests relating to public parking should be directed to BAC s Parking and Transport Services on (07) , following the prompts. Visit www. bne.com.au/to-from-airport/ brisbane-airport-parking for information on parking and costs at Brisbane Airport. Roads All roads on Brisbane Airport are owned and maintained by BAC. Drivers should be aware that Queensland road rules apply, including signs and markings, and Federal and Queensland Police monitor these roads. Additionally, BAC contracted Security Parking Officers are empowered to issue parking infringement notices anywhere on these roads and Queensland Transport Officers can carry out inspections of vehicles. General Matters Lost Property In taxis: contact the appropriate taxi company. At International Terminal: contact Southern Queensland Tourism on (07) At Domestic Terminal: contact Southern Queensland Tourism on (07) For enquiries about property On Qantas or Virgin Blue aircraft or in their terminal areas: contact the appropriate airline. On International flights: contact the appropriate international airline or their Brisbane Airport handling agent. For airline contacts visit: Filming or Photography at Brisbane Airport Due to the sensitive nature of airport security, it is Brisbane Airport protocol for media or other parties wishing to film, photograph or broadcast from anywhere within the precinct to seek permission through BAC s Corporate Relations team on (07) Emergency First Aid The Aviation Rescue and Fire Fighting service provides emergency first aid, supported by ambulance, fire and police as required. For the location of the nearest machine, please ask the nearest airline, BAC or tenancy staff member or visit www. bne.com.au/terminal-guide/facilities-servicesgeneral-information Plane Spotting A plane spotting area, open from 0600 to 1800hrs daily, has been provided for aviation enthusiasts at Acacia Street, Brisbane Airport. Abandoned Vehicles Any vehicles found to be abandoned in the Brisbane Airport precinct are to be reported to the DCM who arranges disposal through BAC s Parking and Transport Services. Cargo Security provisions for cargo facilities and operators on-airport are regulated under the ATSA and ATSRs. Provisions range from the Regulated Air Cargo Agents (RACA) scheme to the use of equipment such as x-ray and explosive detection. All cargo must be inspected prior to moving airside. If cargo operators have direct access to airside areas, all persons, vehicles and goods must be inspected before allowing entry. RACA are also required to have their own OTS-approved Transport Security Program. In the event of heart attack, defibrillators are located in the public areas throughout the Domestic and International Terminals. Brisbane Airport Corporation Brisbane Airport Security and Emergency Awareness Guide 13

16 11 The Circuit, Brisbane Airport, Qld 4007 PO Box 61 Hamilton Central Queensland 4007 AUSTRALIA Tel: Fax: info@bne.com.au Web: ACN: ABN: