1.0 INTRODUCTION THE REASONS BEHIND SECURITY CONTACTS TAPL AVIATION POLICIES & PROCEDURES SECURITY ROLES...

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2 Contents 1.0 INTRODUCTION THE REASONS BEHIND SECURITY CONTACTS TAPL AVIATION POLICIES & PROCEDURES SECURITY ROLES TAPL SECURITY ZONES AND SECURE AREAS SECURITY SCREENING IDENTIFICATION AND ACCESS CARDS SECURITY ACCESS CONTROL PHYSICAL SECURITY MEASURES SECURITY REPORTING GENERAL MATTERS ABBREVIATIONS

3 1.0 Introduction Every person who works in the Aviation Industry has an important role to play. The Townsville Airport Pty Ltd (TAPL) Security Awareness Guide is an induction and ongoing reference tool for any person working at the airport. Information in this guide covers what you need to know to help keep TAPL safe and secure. It also helps to provide a robust safety and security culture at the airport. Organisations at TAPL are considered to be in a security partnership with all other organisations at the Airport. The guide sets out your security responsibilities. Any person requiring access to a secure area at the airport is required to read and understand the contents of this guide and successfully complete the online Townsville Airport Security Induction Test. As part of our corporate strategy, it is important that we maintain the highest safety and security standards in order to protect TAPL passengers and staff. Any threat or risk to TAPL through terrorism or crime is a threat and risk to Australia. Therefore, we all need to work together to keep TAPL safe and secure. You play a significant role in this. As an airport employee, you have an obligation and a duty to maintain the safety and security of the airport. It is important that everyone maintains the highest security standards in order to protect passengers, staff, visitors and TAPL itself. It is important to keep our ears open, eyes open and efficiently communicate even minor matters in order to prevent a major incident from occurring. The following list contains basic security principles that we can all apply in our day-to-day work: Know your role in security and understand the role of others. Be vigilant. Trust your instincts. Know your environment. Recognise suspicious activity. Communicate your concerns. Keep in touch ask questions, read bulletins and share information with others. Communicate with others about security. A positive security culture is an important aspect of effective security. It is very important that all airport employees undertake security awareness training to understand basic airport security measures, their obligations and what they are expected to do and how to report suspicious activity, crime or security breaches. 3

4 2.0 The reasons behind security Australia takes a comprehensive approach to help safeguard Australia s aviation transport system from terrorism and acts of unlawful interference4. This approach is based on the principle of security in depth, meaning the more layers of security, the less chance an attack will occur or be successful. 1 Following terrorist attacks in Australia, Unites States, Europe and South-East Asia, there have been significant changes in the global security environment under which the aviation industry now operates. Security at Australian airports is governed by the Aviation Transport Security Act 2004 (ATSA) and Aviation Transport Security Regulations 2005 (ATSR). The ATSA and ATSR came into effect in order to strengthen Australia s aviation transport security system, measures and responses. This legislation sets out Aviation Industry Participants (AIPs) legal responsibilities and reporting requirements to the Department of Infrastructure and Regional Development Office of Transport Security (OTS) and other relevant law enforcement and intelligence agencies. The ATSR stipulates that AIPs such as TAPL, are required to have and adhere to a Transport Security Program (TSP). A TSP outlines the security risk environment and the measures and procedures an AIP has in place to deter and detect unlawful interference (terrorism and crime) with aviation. This guide is a simplified version of the information contained in the ATSA and ATSR as well as TAPL s TSP. TAPL relies on all airport organisations and employees to fulfil their security responsibilities. Organisations operating at the airport are responsible for ensuring their personnel and/or contractors under their control comply with the security obligations explained in this guide. 1 Department of Infrastructure and Regional Development, Aviation Security, 4 May 2017, 4

5 3.0 Contacts FOR INFORMATION OR ASSISTANCE CONTACT: Aviation Department: TAPL ASIC, Access Cards, Keys and VICs (07) Security Contact Officer (SCO): General Manager Aviation (07) Operations: TAPL Aerodrome Reporting Officer Operations & Standards Manager Terminal Commercial Coordinator (07) Customer Service Officers Security Agencies Queensland Police Service - Emergency 000 Queensland Police Service PoliceLink Australian Federal Police 131 AFP (237) Australian Border Force Office of Transport Security Duty Officer Queensland (07) National Security Hotline: Crime Stoppers ISS Security Screening Point (07)

6 4.0 TAPL Aviation Policies & Procedures The TAPL Aviation Department maintains a range of operational and emergency planning services and monitors airport compliance documentation. Among their responsiblities is the development, testing and implementation of plans related to airport safety, security and emergency management. 4.1 Aerodrome Emergency Plan (AEP) The AEP details the multi-agency coordinated response to support the resolution and recovery from a major aviation incident or emergency. Access to this online document will only be given to organisations that have a legitimate need. The document is available on application in writing by to the TAPL Aviation Department- Aviation@tsvairport.com.au. TAPL in conjunction with the Royal Australian Air Force (RAAF) Base Townsville, facilitate an Aerodrome Emergency Committee as well as ongoing airport emergency exercises to practice the procedures within the AEP. 4.2 TAPL Transport Security Program (TSP) The TSP is a document, approved by the Office of Transport Security (OTS) that details how TAPL will meet its obligations under the ATSA and ATSR. Access to this on-line document will only be given to approved AIPs that have a legitimate need. This Security Awareness Guide summarises your responsibilities under the TAPL TSP. 4.3 Evacuation Plans Evacuation plans have been developed for the Townsville Airport Terminal and Management Offices. If your place of work is outside of these buildings, it is a requirement that plans are implemented for your particular building or work area. You must familiarise yourself with the evacuation plans for your particular work areas. If you have any queries regarding these plans please contact your immediate management. 6

7 5.0 Security Roles Everyone is responsible for ensuring the safety and security of the airport; we also have specific support from: Townsville Airport Pty Ltd (TAPL) TAPL is responsible for the physical infrastructure of the airport and operates airport security arrangements in accordance with Office of Transport Security approved Transport Security Program (TSP). TAPL has the following responsibilities: Development of the TSP for TAPL. Management of the Airport Security Committee (ASC). Maintenance of security infrastructure. Development of security procedures and incident response contingencies. Airport Screening Authority. Managing implementation of security screening, checked baggage screening, security guarding and patrols. Queensland Airports Limited (QAL) issues and manages the ASIC program on behalf of TAPL. Issuing Visitor Identification Cards. Control access arrangements to airside. Ensure compliance with the TSP, ASTA and ATSR in conjunction with airport tenants and agencies Overall security of the airport and co-ordination of security response on site. TAPL have appointed a Security Contact Officer (SCO) for the Airport and the contact details are listed on page 5. Civil Aviation Safety Authority (CASA) The Civil Aviation Safety Authority (CASA) is responsible for ensuring airside safety including that the Airport Safety Management System (SMS) and Aerodrome Emergency Plan (AEP) complies with the Civil Aviation Safety Regulations. Australian Federal Police (AFP) Members of the Australian Federal Police stationed at Cairns and Brisbane Airport perform a range of duties for Townsville s airport including the following: Investigation of all breaches of Commonwealth legislation e.g. all narcotic seizures, immigration offences, any offences occurring on international flights, Family Law enquiries and enforcement of Family Court orders. Assistance to Queensland Police where required. Response availability to any major incidents that occur on the Airport. Queensland Police Services (QPS) The Queensland Police Service has operational responsibility for preventing, responding to and investigating terrorist activity, threats and incidents in the state. This role is in addition to their general community policing. ISS Contracted Security Service Provider An external security contractor, primarily responsible for passenger, baggage and staff inspection and screening requirements for both the Domestic and International terminals as well as other security functions where TAPL may require their services. Australian Border Force Responsible for managing, securing and protecting Australia s border; facilitating the legitimate movement of people, goods and aircraft into and out of Australia while detecting unlawful activity at the border and preventing illegal entry into Australia. Some Border Force personnel also conduct airport patrols and are empowered to stop, search, seize possessions and detain people under the Customs Act

8 Department of Infrastructure and Regional Development - Office of Transport Security Department of Infrastructure and Regional Development Office of Transport Security (OTS) works with industry to improve security of Australia s transport systems and reduce the likelihood of transport being targeted or used as a vehicle for terrorism. The role of OTS in relation to aviation security is to: Provide policy advice to the Australian Government. Set standards for aviation security measures. Test, monitor and evaluate compliance with those standards, policies and procedures consistent with the ATSA and ATSR Department of Agriculture Department of Agriculture manages quarantine controls at our borders to minimise the risk of exotic pests and diseases entering the country. Department of Agriculture also provides import and export inspection and certification to help retain Australia s highly favourable animal, plant and human health status and wide access to overseas export markets. Airlines and Ground Handlers All airlines and ground handlers are responsible for the security of their passengers and aircraft as well as for controlling access to the Security Restricted Area (SRA) through any boarding gates they utilise when conducting flight operations (including boarding and disembarkation). Airlines have security responsibilities at Townsville Airport, which may include: Control access to airside from their leased areas. Control of their passengers during aircraft boarding and disembarkation. Security of their aircraft. Assistance to TAPL with airport security matters. Issue TAC s. Charter and General Aviation Operators All Charter and General Aviation Operators are responsible for their passengers and aircraft. They are also responsible for controlling access by their passengers and employees to Secure Areas and Access Points through their leased premises when conducting flight operations (including boarding and disembarkation). 8

9 6.0 TAPL Security Zones and Secure Areas You must be aware of where different airport zones are located and if you are authorised to access them. Townsville Airport is a category two security controlled airport regulated under the ATSA. As a security controlled airport, TAPL is required to have specific security zones created in order to protect the critical sections of the airport from unlawful interference. TAPL operates the airport under a Joint User Agreement with the Department of Defence. This means that we share the airside area with the Royal Australian Air Force (RAAF). The RAAF are based on the western and southern side of the runway. No person is to enter the Defence Airside Area without the approval from the Commanding Officer 27 Squadron or the Base Support Manager, RAAF Base Townsville. 6.1 Airside Area The Airside Area encompasses the whole of the airport within the landside/airside boundary fence line. Unauthorised entry is prohibited from the Airside Area. Tenants of facilities that form part of the airside/landside boundary are responsible for maintaining their own airside security and preventing unlawful access to airside through their premises. and/or vehicles. Aerodrome Reporting Officers or TAPL contracted Security Guards may physically remove unauthorised people To enter and remain in the Airside Area you must: Be on duty or have a lawful requirement to enter airside. Not tailgate to enter Airside. Not allow anyone to tailgate you. Display a valid red ASIC. Display a valid VIC or grey ASIC and be escorted by a valid red ASIC holder at all times. Not meet, greet or farewell, friends, relatives or colleagues. You must immediately challenge/question any person who isn t wearing an ASIC or a VIC and report them to your supervisor or Aerodrome Reporting Officer. 9

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11 6.2 Security Restricted Area The purpose of the Security Restricted Area (SRA) is to ensure only authorised persons have access to prescribed air services and to detect and deter unauthorised access. It is located within the Airside Area and covers the aircraft parking area directly adjacent to the terminal building where screened passengers board the aircraft from the Sterile Area. The SRA is used by Regular Passenger Transport (RPT) aircraft for embarking and disembarking screened passengers. The SRA includes baggage make-up, mezzanine area, and maintenance areas. The airside boundary of the SRA is delineated by a painted line and the words Security Restricted Area No Entry. The SRA is regarded as security sensitive with controlled or restricted access which is marked accordingly. The SRA is in force for 24 hours per day. This means that the requirements for entry, display of ASIC, handling of firearms, Tools of Trade and other requirements apply continuously. As scheduled screened passenger aircraft are operated from the SRA, stringent security controls apply. These controls may include random inspections of persons and vehicles within the SRA. Inspections may be conducted by Aerodrome Reporting Officers or Contracted Security Guards. Unauthorised vehicles and people are prohibited from access to the SRA and may be physically removed. Breaches will be reported to the Office of Transport Security and penalties may apply. To enter and remain in the SRA you must Be on duty or have a lawful requirement to enter the SRA. Have specific authorisation to enter the SRA. Have duties or other lawful functions to perform in the SRA. Not tailgate to enter the SRA. Not allow anyone to tailgate you. Display a valid red ASIC. Display a valid VIC or grey ASIC and be escorted by a valid red ASIC holder at all times. Not meet, greet or farewell friends, relatives or colleagues. 11

12 May Sterile Areas (landside security zones) Townsville Airport has two Sterile Areas within the Terminal Building for both domestic and international departing passengers. All persons accessing the Sterile Areas must be screened in accordance with the ATSA and ATSR. Entry to the Sterile Area is via a Security Screening point. Persons, machinery and goods may not enter these areas until given clearance. The purpose of the Sterile Area is to prevent cleared persons from coming into contact with uncleared persons, and to prevent them from gaining access to items from outside the zone that have not been cleared. Sterile Areas are designed to prevent passengers from taking weapons, or prohibited items, on board an aircraft. All persons and goods entering the Sterile Area (not just passengers) are required to be screened and kept segregated from non-screened persons and items. Persons who refuse to be screened, and unscreened goods, will not be permitted into the Sterile Areas. Any person breaching the security measures and procedures established for the Sterile Area will incur penalties. You can only enter the sterile area unscreened if you have been specifically exempted to do so under legislation. If a person has a lawful requirement to enter the Sterile Areas after operational hours, access can be requested by contacting the TAPL SCO. 12

13 6.4 Australian Border Force (ABF) Controlled Areas Australian Border Force controls and enforces access requirements to a Customs Restricted Area defined as a section 234AA under the Customs Act 1901 (Cth). Such areas include all areas where international passengers, baggage and freight are processed including aircraft, international terminals, airside areas or where a sign is displayed stating it is a Customs Restricted Area. Access to these areas is restricted to embarking or disembarking crew and passengers and a person who holds an Australian Security Identification Card (ASIC) or Visitor Identification Card (VIC) and the holder of the ASIC or VIC enters that place for the purposes of their employment. Where a person wishes to enter a Customs Restricted Area and is not an embarking/disembarking passenger, aircrew or a holder of an ASIC/VIC but not in performance of their duties, they must seek prior approval from ABF otherwise their entry will be deemed unauthorised. Unauthorised entry amongst other things includes: To meet an arriving or departing traveller. Farewell or visit friends, relatives or colleagues. Use the shops and other facilities. Pass through the area when there is an alternative route. Unauthorised entry to a Customs Restricted Area may result in a person being excluded from entering a Customs Controlled Area and/or issued an infringement notice or prosecuted. When entering a Customs Restricted Area you must comply with the Customs Act 1901 and any direction given to you by an ABF Officer. The display of an ASIC or VIC does not by itself authorise you to enter a Customs Controlled Area. 6.5 Other Secure Areas The check-in desks and baggage facilitation areas of the terminal are also classed as Secure Areas and as such, appropriate identification must be worn. There are a number of other Secure Areas within the airport precinct, e.g. Fuel Zones, the Management Centre & Carpark, Assets Compound, etc. These must not be entered unless on business and in the company of authorised personnel from the airport or the agency responsible for the relevant building or facility. 13

14 6.6 Airport Security Signs The signs at Townsville Airport are used to identify where certain areas or zones are in place. Signs are placed at the boundaries or barriers of an airport security area or zone. The purpose of the security signs is to deter unauthorised access to airside areas/zones and landside security zones at Townsville Airport. The signs also outline security requirements and obligations of people entering a particular area, including the penalties that apply if certain requirements are not complied with. The security signs shown below are placed along the airside boundary, airside/landside SRA boundary and Sterile Areas at Townsville Airport. Signs positioned at airside/landside Boundaries (gates, hangar doors, fencing, physical barriers, etc.) Or Signs positioned at entrance to and along SRA Boundary Or Signs positioned at entrance to Sterile Areas You MUST Challenge/Question any non-passenger in these areas who is not displaying the correct, valid ASIC or VIC. 14

15 Airport Security Zones Example Test Questions Here are some sample test questions relating to this section of the guide to help you prepare for you Security Induction Test: You are permitted to enter the Airside Area unescorted when displaying a valid Grey ASIC: True or False? Unauthorised entry to Customs Controlled Areas may lead to prosecution: True or False? Where are the Sterile Areas located at Townsville Airport? Where is the Security Restricted Area located at Townsville Airport? Are the check-in desks and baggage facilitation areas of the terminal considered Secure Areas? What is the purpose of airport security signs? 15

16 7.0 Security Screening TAPL is the Screening Authority for Townsville Airport. ISS Security Services is the contracted screeners who perform the passenger screening functions. Persons and goods entering a Sterile Area through a screening point must undergo screening and be cleared before entering the area. This process includes x-ray of goods/items, walk through a metal detector (WTMD), hand held metal detectors and Explosive Trace Detection (ETD) equipment. All airport workers are required to undergo all security screening. Refusal of any of the security processes will result in denial of access to the Sterile Area. All flight crew on aircrafts departing from the RPT Apron, regardless of the access control permissions they may have, must pass through the main security screening point prior to boarding their aircraft. Only persons exempt under the ATSR can enter the Sterile Area at a point other than the screening point. Note: even exempt persons must be on duty and have a specific operational requirement at the time to do so. 7.1 Prohibited Items and Dangerous Goods Items not permitted in the Sterile Areas include firearms, dangerous goods, weapons, sharp or stabbing implements. Some examples of these items include: Sporting goods, kitchen utensils, tools and other things with sharp edges or points capable of injuring a person (rock climbing equipment, ice skates, metal cutlery, razors, etc.) Sharp objects that are not weapons, but are capable (with or without modification) of causing harm by penetration (letter openers, scissors, etc.) Blunt items able to be used to bludgeon or threaten to bludgeon a person (baseball bats, pieces of wood or metal, golf clubs, etc.) Household flammable goods (aerosol containers, petrol, etc.) Items capable of being used to restrain a person (cable ties, handcuffs) For more information visit: Tools of Trade A tool of trade is an item that a person requires for the purpose for which he or she is in the airside area, SRA or sterile area for, and that purpose is lawful. All such items must be registered into the Sterile Area at the entry screening point and removed from the register on exit. Retailers and food outlets must ensure all tools of trade such as knives, scissors, carton cutters, etc., are only used in areas of the tenancy that are not able to be accessed by the general public or, if they are, they are securely fastened when not in use. This means, at a minimum, the use of a metal chain or wire and screws to an immovable object. All sharps must be kept locked away in a secure area when not in use. 16

17 7.3 Retail Goods Deliveries All retail goods and deliveries being taken into the Sterile Area must be screened using X-ray equipment, with the exception of oversize items (as determined by the Screening Officers) which will be screened manually. Delivery of bulk retail goods is only permitted during certain restricted times to ensure that the processing of passengers is not affected. Please refer to your company s procedures or contact the TAPL Aviation Department on to enquire about current restricted times. 7.4 Firearms The only person permitted to carry a firearm Airside at Townsville Airport is: A person who with the consent of TAPL, is engaged in controlling wildlife or other animals on the airport. This person must: Display a valid red ASIC. Hold and have on his/her person a valid QLD firearms licence. Hold and have on his/her person a valid drivers licence. A Screening Officer who is carrying the firearm to, or from, an aircraft because the firearm has been accepted for carriage by the aircraft operator or is being removed from the aircraft. This person must: Display a valid red ASIC. An authorised representative of an airline operator who is carrying the firearm to, or from, an aircraft because it has either been accepted for carriage or is being removed. This person must: Display a valid red ASIC. A law enforcement officer. An ABF officer. An Air Security Officer. A member of the Australian Defence Force who is on duty. A person who has written approval from the Secretary, Office of Transport Security. Firearms are not permitted in Sterile Areas or in the cabin of an aircraft on domestic or international flights, unless exempted by the regulations. 7.5 International Screening Liquid, Aerosols & Gels (LAGs) The ATSA imposes additional screening requirements upon passengers on international flights (including airport staff that enter the sterile area) relating to liquids, aerosols and gels (LAGs). A LAG product is anything which is a liquid when at room temperature, a gel, a cream, a paste or an aerosol. If you are a passenger travelling on an international flight, or an employee entering or working in the International Sterile Area, you must be screened for LAGs by passing through an international screening point. You may not take any LAG product though an international screening point unless: 17

18 It is in a container that has a capacity of 100ml or less (a container which has a capacity of 100 grams or less, and contains only liquid, cream, gel or paste, will be regarded as a container with a capacity of 100ml or less) AND The container is inside one sealed LAGs bag. A LAGs bag is a transparent, re-sealable bag that has a capacity of not greater than 1 litre and a sealable area with a total outer edge measurement, while flat, of 80 centimetres or less. More than one LAG product in an acceptable container may be placed inside the single LAGs bag. You may take only one LAGs bag containing LAG products through an international screening point. All LAGs bags must be presented to the Screening Officer at the international screening point for inspection before you pass through the screening point. Note: Airport employees, crew, engineers or aircraft are not exempt from this direction. For more information relating to LAGs, please visit 18

19 Security Screening Example Test Questions Here are some sample test questions relating to this section of the guide to help you prepare for your Security Induction Test: What are the rules for carrying Tools of Trade (prohibited items) into the Sterile Area? Airport and Airline staff are exempt from the Explosive Trace Detection (EDT) Process: True or False? Delivery of bulk retail goods is only permitted during certain restricted times: True or False? If you have access to enter the Sterile Area other than through a screening point, you may do so at any time: True or False? Persons who refuse to be security screened into the Sterile Area will be permitted entry into the area True or False? All flight crew on aircrafts departing from the SRA must pass through the main security screening point prior to boarding their aircraft: True or False? 19

20 8.0 Identification and Access Cards You must be familiar with all of the different Identifications Cards, what they look like, what they mean and where they provide access to. TAPL issue the following types of identification, permits and access cards: Aviation Security Identification Cards (ASICs) Standard Visitor Identification Cards (VICs) Photo VICs Proximity (Proxy) Cards Air Keys Mechanical Keys Authority to Drive Airside (ADA) Airside Vehicle Permits (AVPs) The purpose of identification cards at Townsville Airport is to identify you and your company of employment whilst in a Secure Area. However, the identification cards do not give you automatic access to Secure Areas. You must have an operational requirement to access Secure Areas. Access through secure doors and gates is provided on individual valid ASICs, Proxy Cards and air keys. The TAPL Aviation Department can code each device to give you specific access. This access is only granted following the appropriate application form completed and signed by both the applicant and their employer. The level of access generally depends on the company you work for. Higher levels of access can be granted pending approval from the General Manager Aviation. This means that some employees may have higher access at the airport than their coworkers. 8.1 Aviation Security Identification Cards (ASICs) ASICs are required at all security controlled airports in Australia. The form of the ASIC is nationally consistent and mandated under the ATSR. An ASIC must be held by anyone who requires frequent access to enter Secure Areas at security controlled airports. The purpose of an ASIC is to identify you while you are in a Secure Area. Each ASIC has its own conditions of use. The next few pages of the Security Awareness Guide describe the types of ASICs that are used at TAPL, and the Secure Areas where they are valid. 20

21 The ASIC simply indicates that the holder has had a background check and that the check revealed that they are of suitable character to be in a Secure Area if TAPL authorises them to be there. The following information details the various types of identification and access cards TAPL issue. An ASIC is not an access card and does not automatically entitle the holder to be in a Secure Area. 8.2 Types of ASICs Valid ASICs for Townsville Airport must display either a TSV or AUS identifier and have a current expiry date. When your ASIC expires, you must return it to TAPL within one month. Failure to do so may incur a penalty of up to $1,800. Red ASICs Red ASICs are sometimes referred to as an airside ASIC and can be a good reminder for what to keep a look out for it certain areas. Note: Holders require Australian Border Force (ABF) approval and a Red ASIC to enter a Customs (ABF) Controlled area i.e. the International Terminal. TSV Identifier AUS identifier TSV (RED) ASICs Valid for all Secure Airside Areas (including SRA/Sterile areas), within the Townsville Airport (only). Requires a background check Do not require supervision from other ASIC holders. Are not valid at other security controlled airports. AUS (RED) ASICs Requires a background check Australia (AUS) wide ASICs allows access to more than one security controlled airport. Similar conditions may apply in other airports i.e. just because you hold an AUS ASIC, does not necessarily mean you have an operational requirement to enter a secure area at another airport. AUS ASICs will only be issued to applicants who provide a letter on their company letterhead from their employer stating that they have an operational requirement to have an AUS Wide ASIC (See Attachment C) The letter MUST list more than one airport that the applicant may require access to. The letter MUST be signed by an employer who is already registered as an authorised ASIC signatory with TAPL. (Please aviation@tsvairport.com.au if you are uncertain). 21

22 Grey ASICs Grey ASICs are sometimes referred to as an airside ASIC and can be a good reminder for what to keep a look out for it certain areas. These are most commonly used by persons who work in retails shops, cafes, etc. A person wearing a grey ASIC must not access the Airside Security Zone unless escorted by a valid red ASIC holder. Note: Holders require Australian Border Force (ABF) approval and a Grey ASIC to enter a Customs (ABF) Controlled area i.e. the International Terminal. TSV Identifier AUS Identifier TSV Grey ASICS Valid for all Secure Areas excluding airside, within the Townsville Airport (only). Require supervision/escort from a valid red ASIC holder when going airside. Are not valid at other airports. AUS Grey ASICs Australia (AUS) wide ASICs allows access to more than one security controlled airport. Similar conditions may apply in other airports i.e. just because you hold an AUS ASIC, does not necessarily mean you have an operational requirement to enter a secure area at another airport. AUS ASICs will only be issued to applicants who provide a letter on their company letterhead from their employer stating that they have an operational requirement to have an AUS Wide ASIC. The letter MUST list more than one airport that the applicant may require access to. The letter MUST be signed by an employer who is already registered as an authorised ASIC signatory with Townsville Airport. (Please aviation@tsvairport.com.au if you are uncertain). 22

23 White ASICS White ASICs are not commonly issued through Townsville Airport. A white ASIC is an identification card that proves the holder has a valid security background check. White ASICs do not allow unmonitored access to secure areas of airports (landside and airside). A person wearing a white ASIC must not access any Secure Areas unless escorted by a valid red ASIC holder. ASIC: If you work for any of the following types of businesses, then you may need a white Approved Known Consignor Accredited or regulated air cargo agent ASIC Issuing Body Airport Visitor Identification Card Issuer. Further information can be found at Conditions to Obtain an ASIC To obtain an ASIC through TAPL you must: Have an operational requirement to enter and remain in a Secure Area of the airport for the purpose of your employment or another lawful reason. Have undergone a background assessment check with AusCheck. AusCheck checks comprise of: A security assessment by the Australian Security Intelligence Organisation (ASIO) A criminal history check by the Australian Criminal Intelligence Commission (ACIC) An immigration check (if required) by the Department of Immigration and Border Protection (DIBP) Have your employer sign off on your ASIC application (See Attachment A). Your employer must already been registered as an authorised ASIC signatory with TAPL. Successfully complete the online Townsville Airport Security Induction Test. AusCheck can take up to six weeks to approve an ASIC regardless of whether it is your first, or a renewal. 8.4 Security Induction Testing (Online ASIC Test) An ASIC applicant must read this Guide and successfully complete the online Security Induction Test prior to being issued with an ASIC by the Queensland Airports Limited (QAL) Issuing Body. See Attachment B for the Security Induction Request Form. Completing the online test does not automatically mean you have been approved for an ASIC. This process is used as a mechanism to confirm your understanding of the security requirements at Townsville Airport. The test questions are based on the information in this Guide and the ASIC Terms of Condition of Use (found on the ASIC Application). Please visit for all documentation relevant to the TAPL ASIC application process. 23

24 8.5 Discretionary ASIC If your application for an ASIC has been unsuccessful due to an adverse criminal record, you have the option of applying to the Department of Infrastructure and Regional Development for a Discretionary ASIC. The discretionary ASIC may be issued to applicants who were unsuccessful in their initial ASIC Application; this card can only be approved by the Secretary of the Department who takes into account the applicants individual circumstances. The ASIC Applicant may write to the Secretary of the Department, requesting a discretionary ASIC. If you want to apply online for a discretionary ASIC you can complete the form at Alternatively, you can complete the ASIC or MSIC PDF discretionary application form and return to the Department via: idsecurity@infrastructure.gov.au or fax: or post to GPO Box 594, CANBERRA ACT Aviation Security Relevant Offence (ASRO) ASIC holders are required to inform TAPL within 7 days if they are convicted of an ASRO. This may include, but is not limited to, one of the following kind of offences: An offence involving dishonesty An offence involving violence or a threat of violence An offence involving intentional damage to property Certain drug offences Any type of aviation/aircraft offence under Part 2 of the Crimes (Aviation) Act 1991 (Cth). Explosive or explosive devices offences Failure to notify TAPL of any of these convictions may result in penalties up to $5, Standard Visitor Identification Cards (VICs) All visitors, without an ASIC, who require access to secure areas of the airport for work related purposes must obtain a Visitor Identification Card (VIC) and be supervised by a valid ASIC holder at all times. This includes areas such as airside hangars and behind check-in desks. To obtain a standard VIC, the applicant must be accompanied by a valid ASIC holder at the time of issue and the applicant must present valid identification. Standard VICs can be obtained from the following VIC Agents at Townsville Airport: Townsville Airport Assets & Safety Compound (Corner of Wirraway and Mustang Court) Townsville Airport Management Centre (Corner Stinson & Halifax Street) ISS Security (Screening Point) Townsville Airport Aerodrome Reporting Officers (phone ) 24

25 A person who is operating on a VIC, and is being supervised by an ASIC holder in a secure area, must leave the area immediately if the ASIC holder is no longer supervising them. Any ASIC holder who leaves a VIC holder unsupervised in a secure area commits an offence under the ATSR. A standard VIC can only be issued for up to a total of 28 days in a 12 month period and can only be issued for 72 hours at a time. What this means is that the VIC must physically be returned to where it was obtained from every 72 hours in order to have it reissued. It is the responsibility of both the VIC holder and supervising ASIC holder to ensure the VIC is returned. If a person requires access beyond 28 days in 12 months, they must apply for an ASIC. If a standard VIC is lost or stolen, either the VIC holder or the supervising ASIC holder must provide Townsville Airport with a Statutory Declaration. 8.6 Photo Visitor Identification Cards (VICs) TAPL only issue Photo VICs to person who has lodged an ASIC application. If the ASIC application has been lodged with a different ASIC Issuing Body then proof of this will need to be provided to TAPL. Photo VIC holders must constantly be under the supervision of an ASIC holder whilst in a secure area. Photo VICs are valid for up to two (2) months and need to be returned either when the person s ASIC arrives, or when the VIC expires (whichever comes first). Both the photo VIC holder and the supervising ASIC holder will be held accountable for ensuring the Photo VIC is returned. Photo VICs will not be issued until the following is fulfilled: ASIC applicant successfully completes the online Security Induction Test. The applicant books an ASIC appointment with TAPL (phone to book). The applicant supplies a completed ASIC application. The applicant provides all relevant identification (see page 3 of the ASIC application) Any applicable fees are paid by the applicant. The applicant provides a completed Photo VIC application (See Attachment D).The applicant s employer will need to complete and sign this form. 8.7 Supervision of VIC holders Photo VICs will be created at the time of your ASIC appointment. An ASIC holder must escort or accompany the VIC holder at all times when the VIC holder is in a secure area. The ASIC holder watches the VIC holder at all times when the VIC holder is in the secure area. The ASIC holder ensures the VIC holder stays within a particular part of the secure area. The ASIC holder must be able to see if the VIC holder leaves the area. 25

26 8.8 Temporary Aircrew Card (TAC) 8.9 Exemptions TAPL do not issue TACs. They are issued by airlines and will allow aircrew to continue to work where they are required to fly to multiple airports as part of their employment. The TAC is available for aircrew who s Aviation Security Identification Card (ASIC) has been forgotten, lost or destroyed. A TAC holder must be supervised at all times by a person displaying a valid ASIC. For further information go to Certain persons are exempt under the ATSR from the ASIC requirements. These persons include: Bona fide passengers moving directly to or from their aircraft. A law enforcement officer. Emergency agency personnel responding to an emergency. Uniformed military personnel on duty and displaying their military identification. Uniformed foreign aircrew in uniform and displaying their company identification card. Certain other persons as defined in the ATSR Display of your ASIC and VIC You should wear your valid ASIC/VIC wherever you are working onairport, whether in a Secure Area or not. You must properly display your ASIC at all times in a secure area. This means: Above waist height. On the front side of your outer clothing or on an armband. With the front of the card clearly visible. Failure to comply with the display requirements is an offence under the ATSRs and may result in the cancellation of your ASIC Conditions of Issue and Use of Identification Cards You can only enter and remain in a secure area for the purpose of your employment or for another lawful reason. The ASIC or VIC is issued for the use of the individual it is assigned to only whilst on duty. It MUST NOT be given to anyone else to use. You MUST keep your ASIC or VIC secure at all times (even when you are not using it). You MUST NOT deliberately damage or deface your ASIC or VIC. Never use your ASIC or VIC (on duty or not) for meeting, greeting or farewelling friends, family or colleagues in a secure area. Your ASIC or VIC is to be prominently displayed in the approved manner at all times whilst entering, remaining on or leaving a secure area. 26

27 Always badge your ASIC (or access card) on the card reader before you access a door. This must be done even if another person has already badged to access the door otherwise this is known as tailgating. Do not tailgate others or allow anyone to tailgate you. Using your ASIC to meet or farewell friends, family or colleagues is strictly prohibited Returning your ASICs, VICs, Permits or other Access Devices (Proxy Cards, Air Keys). You must return your ASIC, VIC, Permit or any other access device to the TAPL Management Centre if: Your ASIC, VIC, Permit or access device has expired TAPL notifies you that your ASIC, VIC, Permit or access device has been cancelled. Your ASIC, VIC, Permit or access device has been damaged, altered or defaced permanently or temporarily. You no longer have an operational need to enter a secure area for the purposes which your ASIC, VIC, Permit or access device was issued to you. If the kinegram strip is damaged or illegible. You have left your current employment. Failing to return your ASIC is an offence under the ATSR and a penalty of up to $1,800 may apply Lost, Stolen or Destroyed ASICs, VICs and Access Devices The TAPL Aviation Department must be notified immediately if your ASIC, VIC, Permit or access device has been lost, stolen or destroyed. Ph: (business hours) Ph: (all hours) 27

28 TAPL will void any access on the card/device to ensure no unauthorised persons obtain access to secure areas. Within seven days of becoming aware (and notifying TAPL) you must provide TAPL with a Statutory Declaration detailing the loss, theft or destruction of your ASIC, VIC or access card. If you have lost, or had your ASIC stolen, the ATSR states that you must also report the loss or theft to Queensland Police who will provide you with a report number, this report number is to be included on the Statutory Declaration provided to Townsville airport. Failing to notify TAPL that your ASIC has been lost stolen or destroyed is an offence under the ATSR Notification of Changes Change of Name: An ASIC holder who changes his/her name must notify TAPL within 30 days of the change. The notification must be in the form of a completed ASIC Reprint Form (see Attachment E) and a copy of the Name Change Certificate or Marriage Certificate attached. It is an offence under the ATSR if an individual fails to notify TAPL of a change of name. Change of Employer: An ASIC holder who changes employer and still has a requirement to hold their ASIC must notify TAPL in order to have their ASIC details changed to their new employer. This notification is in the form of a completed ASIC Reprint Request Form see Attachment E that must be signed by the new employer and the ASIC holder. Change of Visa details: An ASIC holder who becomes an unlawful non-citizen must notify TAPL. An ASIC holder that is granted a new Visa must notify TAPL and provide evidence of the new Visa grant. Change of address, gender and/or contact details: If any of your personal and/or contact details change you must notify TAPL of the change/s so that our records can be amended. Note: a $55 reprint fee may apply when changing your details Confiscation of an ASIC TAPL operations staff, TAPL contracted security officers and law enforcement officers are authorised to confiscate an ASIC or VIC if a security breach, potential security breach, breach of the terms and conditions of issue or a breach of the ATSR occurs Refusal, Cancellation or Suspension of an ASIC or Access Device TAPL may refuse to process an application if the applicant: Does not complete all sections required in the application form. Does not provide all the required identification. Does not pay the application fees (if applicable). Has not returned an expired VIC, ASIC or access device to TAPL. Provided information in the application form which TAPL determines or discovers was false or misleading. 28

29 Townsville Airport may cancel or suspend any form of ASIC and/or Access Control Card privileges if the holder fails to comply with the Conditions of Issue and Use of that ASIC/Access Control Card or the requirements under the Townsville Airport Transport Security Program or the ATSR. Some of these include, but are not limited to: Failing to supervise a VIC holder while they are in a Secure Area. Failing to notify Townsville Airport if: You become an unlawful non-citizen. You no longer need access to a secure area for operational purposes. There is a change of employer. There is a change of residential address, name, gender and/or contact details. Your ASIC has been lost, stolen or destroyed. Failing to correctly display a valid identification card. Failing to surrender identification cards to airport security officers, Townsville Airport operations staff or law enforcement officers for the purpose of verifying identify and validity of ID (spot checking). Being found in a secure area, other than for operation purposes. These situations may lead to investigation and potential prosecution by law enforcement. You could lose your ASIC and/or other approved ID. This means you could lose your right to work at the airport. 29

30 Remember YOU MUST: Appropriately display your valid ASIC or VIC. Challenge any non bona fide customer without correct identification. NOT meet, greet or farewell family, friends or colleagues in secure areas. Immediately challenge any person you see not displaying a valid ASIC. Contact TAPL if you have seen someone without identification, or with incorrect or expired identification. Notify TAPL if your ASIC or VIC is lost, stolen or damaged. Return your ASIC or VIC when it expires, is cancelled or you no longer have an operational requirement to hold it. ID and Access Cards Example Test Questions Here are some sample test questions relating to this section of the guide to help you prepare for your Security Induction Test: How many days worth of standard VICs can be issued to one person in a 12 month period? Grey ASICs permit access to where? Red ASICs permit access to where? White ASICs permit access to where? When your VIC or ASIC expires or you no longer require it you can destroy it and notify TAPL: True or False? If you have an ASIC and you change your name you are required to notify TAPL within 30 days: True or False? If your ASIC is stolen or lost you must notify TAPL and the QLD Police: True or False? Where must your ASIC be displayed when you are on duty? TAPL can cancel or suspend your ASIC if you fail to comply with any of the Conditions of Issue and Use: True or False? 30

31 9.0 Security Access Control 9.1 Moving Through Secure Areas All points of entry to secure areas at Townsville Airport are controlled by Electronic Access Controlled doors. Passing through these entry points requires you to use your access privileges programmed to your ASIC, proxy card or air key. In order to open an access controlled door, access cards are to be swiped over the card reader and the door handle is to be pushed. You must not force any door or access point which your card does not grant you through. This will activate an alarm in the Townsville Airport Management Centre and law enforcement officers may respond in certain circumstances. Your access card should not be used on card readers that you are not authorised to use. The card reader system detects any attempt to open a door without an authorised card. This may result in your access card and ASIC being withdrawn. If you open a door, you are responsible for closing and locking it. TAPL can check who last swiped their access card on a particular door. Disciplinary action may be taken on any person who is found not securing doors correctly. Doors left open and unattended may allow unauthorised access to secure areas, and as such pose a security risk. Tenants in landside facilities that have access to the landside area are responsible for maintaining the highest level of security in their hangars or buildings. If you see a door propped open or open and unattended, close it and report it immediately to the TAPL Aerodrome Reporting Officers (Callsign Safety One ) on Proximity Cards and Air Keys A Proximity (Proxy) Card is a blank white card that can be programmed to give you access to certain doors and gates at Townsville Airport. See Attachment G for Proxy Card Application. An Air Key is a button remote that can also be programmed to give you access to certain gates and compounds at Townsville Airport. See Attachment H for Air Key Application. Air Keys will only be programmed to airside gates if you have a current Authority to Drive Airside (ADA). A Proxy Card or Air Key is issued to staff at Townsville Airport who require access to secure areas and have been issued with a valid ASIC, read this Guide and who have completed the Security Induction Test. A TAPL Proxy Card or Air Key will only be issued to you if you are the holder of a valid ASIC with either a TSV or AUS identifier, and you require frequent access to particular areas due to your employment or for other lawful reasons. 31

32 Proxy Cards and Air Key access is only issued to persons at the discretion of TAPL Management. TAPL may refuse to process an application or cancel/suspend any form of Access control Card privileges if the holder fails to comply with the Conditions of Issue and Use. Proxy Card and Air Key Access are set to expire when your ASIC expires. ASICs will need to be presented to TAPL if you wish to renew access on Proxy Cards and air keys. Proxy Cards and Air Keys will not be issued to VIC holders. 9.3 Use of Access Control Cards or Air Keys You can only use your Proxy Card or Air Key to gain entry to a Secure Area for a lawful purpose. You must not give your Proxy Card or Air Key to anyone else to use. You must keep your Proxy Card or Air Key secure at all times (even when you are not using it). Your valid ASIC must be displayed appropriately at all times whilst using the issued access. 9.4 Access Privileges Access privileges refers to the level of access you have on your ASIC, Proxy Card or Air Key. These devices are coded by TAPL staff. An access privilege permits you to access certain areas of the airport. Access privileges are granted on an individual basis. The access level you are granted will be dependent upon the type of ASIC or identification card you have, as well as what your operational need is to access certain area of the airport. Your access privileges do not give you the right to explore or access anywhere in the airport. You must have a lawful reason to access these secure areas of the airport. 9.5 Airside Vehicle Access Gates All persons accessing the Security Restricted Area (SRA) through vehicle access gates must display a valid red ASIC OR VIC/Grey ASIC under escort and have a valid Airside Driving Authority (ADA) licence. Access to the airside through gates in the airside fence is strictly controlled by Restricted Keys, Air Keys and ASIC/Proxy cards. All vehicles entering the airside area must display a valid Airside Vehicle Permit (AVP), and have a lawful reason to do so. Once your vehicle is clear of the gate you must stop and hold until the Gate has fully closed behind you. If the gate is controlled by a Restricted Key you must lock the gate behind you. If you see an airside gate open without supervision you must close it and report it to TAPL. 32

33 9.6 Tailgating Tailgating is the practice of a person going through an access point with an authorised user without badging their own access card to gain entry. What this means is that if you are entering a door in a secure area with one or more co-workers, EACH of you need to swipe you ASIC or Proxy Card on the card reader as you go through the door. You should never tailgate others, or allow anyone to tailgate you through access controlled doors or gates. It is the responsibility of the person who badged or swiped open the door initially to ensure only authorised persons enter through the door and swipe their card also. If you are unsure if a person is authorised to enter, don t allow them to enter with you. All access doors are monitored by TAPL. You must question/challenge any person who attempts or does tailgate you into a secure area and report anyone engaging in tailgating. The only exception is when you are the supervisor of a VIC holder. In this circumstance you should provide the access, allow the VIC holder to enter, and then proceed directly behind the VIC holder. 9.7 Damaged Fences, Doors and Gates Damaged fences, doors and access points make it easy for people to gain unauthorised access to Secure Areas and can increase the airport wildlife hazard risk. Report any damaged fences, doors or gates to the Aerodrome Reporting Officer. 9.8 Off Duty Staff You must always have a lawful reason to enter Secure Areas. When you are off duty, you are not authorised to go into Secure Areas. Should you do so, you may be prosecuted and have your ASIC and access privileges cancelled. Security Access Control Example Test Questions Here are some sample test questions relating to this section of the guide to help you prepare for your Security Induction Test: If you see a security door open with no staff member present, what should you do? When passing through an access control door you must badge/swipe you ID card, even if the person in front of you has already badged/swiped to open the door: True or False? 33

34 10.0 Physical Security Measures 10.1 Doors Townsville Airport controlled doors providing access to the airside area are equipped with a Door Open Too Long (DOTL) alarm which will activate if a door is left open or is unsecured for a period of time. These alarms are monitored 24 hours a day by security officers and CCTV and a security officer will attend immediately if deemed appropriate Front of House and Parking Control The control of vehicles and enforcement of parking is carried out by Townsville Airport contracted Customer Service Officers (CSOs) in accordance with aviation security requirements. The immediate pick up/drop off lane is signposted and also enforced by CSOs to ensure that no vehicles are left unattended CCTV Closed Circuit Television (CCTV) surveillance is used extensively throughout Townsville Airport. CCTV footage may be used by TAPL as well as law enforcement agencies for investigative purposes. CCTV significantly increases the ability to monitor areas of the airport and aims to: Assist in the prevention and detection of crime. Reduce crime levels by deterring potential offenders through fear of detection. Assist Police with the detection and identification of offenders. Aid in a more effective police response to crime and emergency situations. Help ensure a fast and effective response to aviation security related incidents. Assist in the efficient operation of the airport Airside Fence Obstacle Free Zones There are prescribed Security Fence clearance zones at Townsville Airport. All objects that may facilitate unauthorised access to the airside area, such as trees, parked vehicles, airport equipment and cargo are required to be kept clear of the airside security fencing by a minimum distance of two metres airside and three metres on the landside. If you observe an item infringing these requirements, please contact the TAPL Aerodrome Reporting Officers (Callsign Safety One ) on Physical Security Example Test Questions Here are some sample test questions relating to this section of the guide to help you prepare for your Security Induction Test: What is the minimum distance that object or vehicles can be located next to an airside security fence? What should you do if you see a damaged airside security fence? 34

35 11.0 Security Reporting TAPL is responsible for the overall security of the airport. For aviation security matters please contact to TAPL Contact Security Officer on The Queensland Police Service (QPS) is responsible for counter terrorist first response and community policing at Townsville Airport. All criminal and suspicious behaviour should be reported to QPS by phoning PoliceLink on or 000 in an emergency Owners and operators of Critical Infrastructure and Priority Sites can report suspicious activity to the QPS by filling out the form at the following link Small pieces of information from members of the public can help keep Australia safe from Terrorism. If you see something that is suspicious or doesn t seem right then report it to the Queensland Police Service. You and your fellow staff know your business and surroundings better than anybody else. You will know what is unusual or suspicious. Suspicious activity may include: Taking notes or drawing maps or plans. Photographing facilities. Purchasing an unusual quantity of particular products. Overdressed considering the weather. Interference with security related features of your infrastructure. Asking detailed questions about security or other processes. Leaving items unattended Reporting should be done by: Filling in the CIPS reporting template. ing the completed report to PolicelinkPriority@police.qld.gov.au Subject line of your should read CIPS For further information call the Stakeholder Engagement Unit visit the below link 35

36 11.1 Unattended Items Unattended items are a security issue within the Townsville Airport environment. It is the responsibility of all airport employees to be vigilant and report anything that they consider is suspicious. This includes identifying unattended items which could pose a risk to both employees and the general public. Listed below is a basic procedure to follow if an unattended item is discovered in or close to your place of work. Is the Item/Substance DO NOT put yourself at risk. Suspicious or unattended items should only be approached by trained personnel, such as Queensland Police Bomb Appraisal Officers and only visually assessed by Customer Service Officers or contracted security personnel. If you identify that the item is unattended or suspicious: DO NOT open, touch or move the item. Attempt to identify the owner. If you cannot identify the owner, report the unattended item to the Customer Service Officers on or If in the meantime the owner collects the item or is identified, give an updated report to the Customer Service Officer. Whilst waiting for the Customer Service Officer to arrive: DO NOT approach the item. DO NOT allow any other person to approach or sit in the area of the unattended item. DO NOT allow any other person to touch, open or move the item. Try to recall who was last in the area or why you believe the item to be suspicious Pass all relevant information to the Customer Service Officer when they arrive. 36

37 11.2 Unattended or Suspicious Vehicles Unless authorised by Townsville Airport, vehicles are not to be left unattended at the front of the Terminal. Detailed procedures are in place to deal with unauthorised vehicles that have been left unattended. The procedures include towing away of vehicles which are deemed suspicious. Unattended or suspicious vehicles are a security risk and they pose a potential terrorist or criminal threat to the airport. Some indicators of suspicious vehicles include: Vehicles left unattended for excessive period of time. Unregistered, or simply appear abandoned. The owner cannot be located or the actions of the driver were deemed suspicious/questionable. Witnesses were concerned. Wires protruding from parts of the vehicle. Written or other indication of threat to damage TAPL property or infrastructure. Signs of explosive devices or material. No keys in ignition and door locks appear tampered. Unattended vehicles, like unattended items, must be managed appropriately and in a timely manner. In the event that an unattended or suspicious vehicle is observed, the following procedure should be followed: 1. Take down vehicle description details and location and contact to TAPL Aerodrome Reporting Officer on Wait for Security Contact Officer to arrive at the location. 3. DO NOT put yourself at risk, or allow others to approach the vehicle Accepting Packages Never accept or agree to safeguard packages on behalf of someone else. If anyone approaches you to look after a package you must refuse this request. Do not put yourself and others in danger. 37

38 11.4 Mail Handling If a suspicious package or envelope is received: Contact your supervisor. If available, place the item into a plastic bag or similar and seal it. Do not shake or empty the contents of the package or envelope. Do not handle the item more than necessary. Stay in your immediate environment. Strictly follow your company procedures. Contact Queensland Police. Take notes and record the details of the event. As a precaution keep your hands away from you face. If possible (without leaving your immediate environment) wash your hands. If there is a strong/overpowering odour move to an adjoining room or area closing all doors and windows, turn off fans, request the air conditioning to be shut down. Wait for assistance to arrive Bomb Threats If you receive a Bomb Threat: Contact your Supervisor. Strictly follow your company s procedures. If the threat relates to another organisation, notify them also. Write down every detail of the threat and the person making the threat using your company checklist or the Australian Federal Police Bomb-threat checklist. This will assist significantly in the handling and evaluation of the threat. Notify Townsville Airport on or an Aerodrome Reporting Officer on Security Breach or Concern Security breaches or concerns should be reported immediately to the Townsville Airport Aerodrome Reporting Officer on This may include: Security breach or access control breach. ASIC misuse or non-display. Unattended items or vehicles. Anything you see that does not seem right or is suspicious Reporting Suspicious Behaviour Airport staff should always be vigilant and aware of suspicious activities, behaviour and items. Airport staff may also be approached by passengers or visitors reporting suspicious activity and suspicious items. Serious security matters should be immediately reported to QPS. All other matters must be reported to the Customer Services Officers on or Every report matters and it helps keep Townsville Airport passengers, visitors and you safe and secure. 38

39 Small pieces of information from members of the public can help keep Australia safe from terrorism. The QPS, AFP and TAPL are working hard but you could help us complete the picture. If you see something that is not right report it. An easy Checklist to Identify Suspicious behaviours Is the person TAKING NOTES or security vulnerabilities? History shows people often make notes of security vulnerabilities when planning an attack. Things of interest include the timing of events, parking areas security arrangement and hiding spots. Do video and photo subjects have NO credible PHOTOGRAPHIC INTEREST? People place high value on video and photographic surveillance when planning an attack. Does the person have NO LEGITIMATE REASON for being in an area? Persons conducting surveillance may need to put themselves in suspicious situations to get the intelligence they need to plan an attack. Is the person COLLECTING INFORMATION from promotional literature or enquiring about security? When planning an attack people place a high value on information about a target, particularly from the media, Internet and the target itself. Is the person TRAVELLING erratically and WITHOUT any real PURPOSE? Persons conducting surveillance sometimes travel past potential targets erratically because it is difficult to gain clear vision. Does the person appear to be TESTING SECURITY? People will usually test security before an attack IF THE ANSWER IS YES TO ANY OF THE ABOVE REPORT IT. 39