Izmir Adnan Menderes Airport / ADB

Transcription

1 Izmir Adnan Menderes Airport / ADB Infobook / izmirairport.com 2016

2 Published by TAV Ege Terminal Investment, Development and Operation Co. Izmir Adnan Menderes Airport Gaziemir / Izmir / Turkey Contact info@tav.aero T: TAV (828) Social Media facebook.com/izmirairport twitter.com/izmirairport instagram.com/tavairports youtube.com/tavairports foursquare.com/tavairports 2

3 We continue promoting Izmir to the rest of the world Our TAV journey that we started in September 2006 by taking over the operation rights of Izmir Adnan Menderes Airport International Terminal continues with Turkey s Largest Domestic Terminal that was put into operation in March Whilst TAV is moving ahead as one of the leading companies in operating airports at home and abroad, we introduced Izmir to the rest of the world as we constantly raise the quality of our service through our potential and know-how thanks to our highly-skilled personnel and established background. As of March 2016, Izmir Adnan Menderes Airport has been hosting flights to 21 destinations from the Domestic Terminal by 7 airline companies and direct flights to 76 destinations in 29 countries from the International Terminal by 50 airline companies. Succeeded to rank amongst the leading airports with the awareness in environmental and sustainability progress, Adnan Menderes Airport International Terminal was positioned at the top in Green Airport category of DOHA Aviation Summit in terms of environmental sensitivity and received The ENVIRONMENTALIST AIRPORT of the Year award. Also awarded with Innovative Sustainability Practices Award given by Sustainable Development Association (SKD) for the first time as a result of our Waste Management Practice that we had achieved to carry out during the construction of the new domestic terminal, Adnan Menderes Airport was certified with the Leadership in Energy & Environmental Design (LEED) for the Domestic Terminal and Multi- Storey Parking Lot in January Whilst Adnan Menderes Airport Domestic Terminal is listed amongst 10 airport terminals that have been awarded LEED certification, it is also the first airport in Turkey that has been awarded LEED Silver Certification. In addition to receiving Obstacle Free Airport Corporation Certificate, our terminals also have 2nd Level Airport Carbon Emission Verification (Reduction) Certificate of Airports Council International - Europe (ACI Europe) Furthermore, in 2015, Adnan Menderes Airport applied for the Neutralization Level, the 4th level in Airport Carbon Accreditation Program held by Airports Council International (ACI) Europe. As part of the program, we invested in a clean energy production facility in Turkey to offset our carbon emission. Following these achievements, in 2015, Environmental Management performance of TAV EGE was crowned with ISO Environmental Management System and ISO Management System of Quantification of Greenhouse Gas Emissions at the Organization Level. Hosting aviation services with an innovative service and proactive management mentality, TAV EGE adopts OHSAS Occupational Health and Safety Management System as an integral part of its business culture for its employees, airport users and stakeholders. Giving priority to Customer Relations Management and quality, we are glad to obtain concrete results. I would like to take this opportunity to thank all our customers, employees, and business partners for their support. Kind regards, F. Erkan BALCI General Manager 3

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5 CONTENTS TAV IN BRIEF PRIOR TO FLIGHT TRANSPORTATION PARKING LOT CHECK-IN & SECURITY FOOD & BEVERAGE ACCOMMODATION DUTY FREE FLIGHT DESTINATIONS

6 All for one. We speak the same language with you in 17 countries on four continents. We work eagerly to provide you with the best service at 70 airports around the globe. 6

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8 Take airports with you. TAV Airports are at your fingertips now. Download the free TAV Mobile application for smartphones and tablet computers to access real time information about TAV Airports including flight information, sale items at duty free, car park services, lounges, special offers, food and beverage, transportation, city guide and airport maps. Powered by The Aviation Valuables Inside 8

9 TAV IN BRIEF TAV Airports is a success story built on the accumulation of knowledge, experience and creativity gained in airport operations, one of world s most challenging sectors. TAV s history started in 1997 with the tender for Istanbul Atatürk Airport International Terminal. TAV Airports Holding was established as a joint venture between the Tepe and Akfen Groups, who won the tender. Having grown to become a great success story within a very short period of time, TAV soon became a global brand in airport operations and construction thanks to its know-how, highly skilled human resources and advanced technology. Having gone through a restructuring process in 2006 in line with its goals, TAV re-organized its operational activities under TAV Airports Holding and and construction activities under TAV Construction. Following this re-structuring process, TAV Airports Holding had its initial public offering in February In May 2012, 38 percent of TAV Airports shares were sold to Aéroports de Paris. Today, TAV Airports, Turkey s global brand in airport operations, operates Istanbul Atatürk, Ankara Esenboga, Izmir Adnan Menderes, Milas- Bodrum and Gazipasa-Alanya Airports in Turkey,Tbilisi and Batumi Airports in Georgia, Monastir and Enfidha-Hammamet Airports in Tunisia, Skopje and Ohrid Airports in Macedonia, Medinah Airport in Saudi Arabia and Zagreb Airport in Croatia are also operated by TAV Airports. In addition to airport operations, the holding also operates, through its affiliates and subsidiaries, in auxiliary airport services including dutyfree, food and beverage, ground handling services, IT, security and operation services. As part of these diversified services TAV Airports also operates the duty-free, food and beverage and other commercial areas at Riga Airport in Latvia. In 2015, the company provided services for 780,000 flights and more than 102 million passengers. 9

10 PRIOR TO FLIGHT LUGGAGE Four your own safety, please prepare your luggage yourself or witness them prepared in your presence. Please take extra care to check all the closed packages and boxes while preparing your luggage. Under no circumstances accept any packages that you are asked to deliver to someone else if you don t know the content. Make sure you have information from the airline company regarding the prohibited items on your flight. Some substances may be prohibited in checked-in or unchecked-in luggage by the country of origin or destination. Please ask for details when purchasing your ticket. Valuable possessions such as jewellery, cell phone, computer and documents must be carried in your hand luggage. Your luggage may not be accepted on board if; It may endanger the aircraft, passengers or other cargo on board, It is not packed properly and securely, It contains items prohibited by the laws and regulations of the origin, destination or transit country, It does not comply with the specified size restrictions. Make sure to learn from your airline company the weight limits applicable for luggage and the destination point you need to label your luggage. Double check this information against your ticket. Obtain information on weight and size restrictions on hand luggage. Make sure to label your luggage to display information such as your name/surname, phone number and address. Labels can be obtained from airline desks. Do not leave labels from your previous flights on your luggage. Please do not forget that goods wrapped in sacks, plastic bags, tins, and plastic barrels are not classified as safe luggage, therefore will not be accepted on board either as cargo or hand luggage. Sharp, abrasive and explosive items such as jack-knives, knives, nail clippers and lighters are considered dangerous for security reasons therefore not allowed on board. Make sure you do not have such items in your luggage. Please remember that you will need to pay your airline company for any extra luggage over the specified limits. Check the information on the labels given to you for your luggage. Do not take charge of any luggage that is not your own. Please kindly apply to Lost & Found Office of the Ground Handling Services Providers (TGS, HAVAŞ, ÇELEBİ) of the related airline company for any missing luggage or damages at the destination, before leaving the airport. Please present your flight ticket, baggage labels and ID during your applications. 10

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12 HAND LUGGAGE REGULATIONS CABIN LUGGAGE Items prohibited in the cabin luggage are listed in the National Civil Aviation Security Program APPENDIX-17. In addition, liquid restrictions are applicable on international flights and domestic flights since October 1st, 2009 and April 1st, 2012, respectively, as per the instructions issued by the General Directorate of Civil Aviation Authority. Current regulations for restrictions on liquids and items such as gels and aerosols etc. carried in hand luggage are as follows: Liquid restrictions in hand luggage are in effect at Izmir Adnan Menderes Airport. All liquids, gels and sprays to be carried in hand luggage must be in maximum 100 ml size boxes, bottles or similar cups. The actual sizes of boxes, bottles and cups are taken into consideration not the volume of liquids in them. These liquids must be carried separately in maximum 1 liter capacity 20 cm x 20 cm clear and properly sealed bags. Each passenger is allowed to carry only 1 (one) bag. The bags consisting of the liquids are checked separately through the X-Ray Devices at the security controls. Medicines (with prescriptions indicating the passenger s ID or medical reports explaining that the passenger should use the subject medicines and in original packages) and baby food (the baby should also be in the flight and in an amount that is sufficient for the flight duration) are exempt from this practice. Should the medicine/baby food is deemed suspicious; the passenger can be asked to taste them. Liquids: Other liquids such as water and syrup, and items including creams, lotions, oils, perfumes, all kinds of make-up items (liquid lipstick, mascara etc.), toothpaste, shaving gel and mousse, hair gels, deodorants, contact lens solutions, shampoos, jam, honey and yogurt, etc. DUTY-FREE All liquid commodities purchased from Duty-Free stores must be carried in special sealed clear bags together with their receipts for connection flight (transit) passengers. Please do not open the sealed bags until your final destination. Otherwise, the contents of the bags may be confiscated at the security checkpoints. Please note that if you have a connecting domestic flight within the United States, Canada and Australia or a transfer flight to the destinations, carrying any previously purchased duty-free products (over 100 ml) as a hand luggage (even in sealed bags) are prohibited. You are kindly requested to check the implementation at the airport you will be transferred prior to your flight. 12

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14 14 TRANSPORTATION HAVAŞ CITY CENTER DEPARTURE POINTS: In front of EGE Park Shopping Mall in Mavisehir-Karsiyaka and in front of Grand Efes Hotel in Alsancak. Note: HAVAŞ Service Coaches can only accept passengers on coaches at departure points. TIMETABLE: AIRPORT-CITY CENTER The Shuttle Buses from the airport to the City Center leaves at every twenty minutes to the hour. (For further information CITY CENTER-AIRPORT The shuttle buses to airport leave at every hour between 03:00 and 23:00 from Karsiyaka-Mavisehir and every half an hour between 03:30 and 23:30 from Alsancak. ROUTE: Adnan Menderes Airport, Gaziemir, Karabaglar, Yesildere, Kahramanlar, Basmahane, Cankaya, Efes Hotel, Karsiyaka-Mavisehir. DROP OFF POINTS: Drop off points on route to the city center are Karabaglar Orcaner, Great Efes Hotel and Karsiyaka-Mavisehir. Duration of journey is approx. 50 minutes. For Kusadasi-Cesme and Aydın shuttles, please visit for updated schedules. BUSES Bus services (Route nos. 200, 202 and 204) operated by ESHOT, Izmir Metropolitan Municipality run between airport and city center. Route between Mavisehir and airport. Route between Alsancak Cumhuriyet Avenue and airport, Route between Izotas (Bornova - metro - otogar [main bus station]) and airport. For further information on routes and timetable please visit FERRIES AND FERRY TERMINALS Ferry services: There are 8 ferry services from Bostanli, Karsiyaka, Bayrakli, Alsancak, Pasaport, Konak, Goztepe and Uckuyular. For detailed information please visit Ferryboat services: For timetable and detailed information on ferryboat services between Uckuyular and Bostanli, please visit

15 METRO With 32 stations on route, metro services operate as North and South bounds. North bound runs from Aliaga station to Salhane station. South bound runs from Halkapinar station to Cumaovasi station. Metro route which starts from Aliaga passes from the station in front of Adnan Menderes Airport Domestic Terminal and ends at Torbali. In order to integrate commuter train system with other transportation means, there are 15 connecting stations on route: Aliaga, Bicerova, Hatundere, Menemen, Ulukent, Egekent, Cigli, Mavisehir, Salhane, Halkapinar, Kemer, Sirinyer, Semt Garaji, Esbas, and Sarnic. 15

16 PARKING LOT DOMESTIC TERMINAL PARKING LOT The multi-storey parking lot consists of 5 storeys and 8 sections (red, orange, yellow, gray, blue, green, purple and black). The total capacity of the parking lot is 2,523 vehicles. The parking lot has 5 entrance and 7 exit barriers. Elevators and parking lot bridges are used to enter the terminal from the domestic terminal parking lot. The flow of traffic is directed with traffic signs on the floors and ramps. Pedestrian traffic is CAR PARK TARIFF (JANUARY 1 ST, 2016) SHORT TERM PARKING 4 Days 74 TL 7 Days 118 TL 15 Days 162 TL 1 Month 186 TL Monthly Subscription BUS - MIDI BUS 202 TL enabled with pedestrian ramps between the blocks and floors. There are sufficient parking spaces on the top floor (roof) of the parking lot for passengers with reduced mobility (PRM) and vehicles running on LPG. Physically challenged passengers may use our parking lot for free for 15 days. Vehicles parked in the disabled parking spaces but identified not to be a disabled vehicle shall be announced and owners of these cars will be asked to park their cars in appropriate spaces. Furthermore, in the event that traffic police detect ineligible vehicles parking in these spaces reserved for passengers with disabilities during routine controls or as a result of passenger complaints, tickets will be issued. Multi-Storey Parking Lot: 2,523 vehicles Coach Park: 30 vehicles Parking spaces for rental vehicles: 143 vehicles Gross Total: 2,696 vehicles INTERNATIONAL TERMINAL PARKING LOT The multi-storey parking lot consists of 4 storeys and 3 sections (yellow, blue and red). The total capacity of the parking lot is 2,237 vehicles. The parking lot has a total of 7 entrance and 7 exit barriers, including 2 entry and 2 exit barriers at the coach park. There are bridges connecting the parking lot to the international terminal. The flow of traffic is directed with traffic signs on the floors and ramps. Pedestrian traffic is enabled with 16 SHORT TERM PARKING FEES Duration Closed Car Park CIP Car Park Bus Park 0-1 Hour 10,50 TL 9 TL 12,50 TL 1-3 Hour 14,50 TL 12,50 TL 18 TL 3-6 Hour 21,50 TL 18,50 TL 23 TL 6-12 Hour 24 TL 20,50 TL 31 TL Hour 34,50 TL 31 TL 41 TL

17 pedestrian ramps between the blocks and floors. There are sufficient parking spaces at the departure, arrivals and middle floors of the parking lot for passengers with reduced mobility (PRM). The ground is marked and ramps have been installed for easy passage. Physically challenged passengers may use our parking lot for free for 15 days. Vehicles parked in the disabled parking spaces but identified not to be a disabled vehicle shall be announced and owners of these cars will be asked to park their cars in appropriate spaces. Furthermore, in the event that traffic police detect ineligible vehicles parking in these spaces reserved for passengers with disabilities during routine controls or as a result of passenger complaints, tickets will be issued. Floor 0: 571 vehicles Floor 1: 564 vehicles Floor 2: 528 vehicles Floor 3: 574 vehicles North Coach Park: 40 vehicles South Coach Park: 40 vehicles Gross Total: 2,317 vehicles CIP Parking Lot: The CIP outdoor parking lot is the closest parking lot to the CIP and General Aviation terminals. The parking lot has a capacity of 347 vehicles. Although the daily rate for this parking lot is cheaper, as subscription is not available in this parking lot, it is recommended that customers go to the indoor parking lot of the domestic terminal for longer periods of parking. There are sufficient parking spaces for passengers with disabilities. Physically challenged passengers may use our parking lot for free for 15 days. Vehicles parked in the disabled parking spaces but identified not to be a disabled vehicle shall be announced and owners of these cars will be asked to park their cars in appropriate spaces. Furthermore, in the event that traffic police detect ineligible vehicles parking in these spaces reserved for passengers with disabilities during routine controls or as a result of passenger complaints, tickets will be issued. IMP OR TA N T: To take advantage of our short-term offers, please go to the payment points inside the parking lot within 1 hour with your ticket. The tariff is valid until December 31 st, Short-term offers are valid for one entrance and one exit only. Parking lot tickets of short-term offers can t be cancelled. The duration for which the vehicle is parked in the parking lot is charged at the standard parking tariff starting from the expiry date of any short-term offer or subscription period. Subscription requests or back-dated transactions upon the customer s return will not be processed. Those entering the country in vehicles registered in a foreign country who would like to take advantage of our short-term offers and subscriptions must leave their vehicles at the Customs Free Zone according to Customs Legislation. Vehicles belonging to the disabled, war veterans and their first degree relatives are not charged for up to 15 days. In the event that the parking lot is used by people who are authorized as drivers of disabled vehicles, the tariff shall not be applicable unless the disabled person is in the car and presents a Disabled Parking Lot Card given by the Traffic Supervision Department. Phone: (232) International Terminal: 4653 Domestic Terminal: 4654 CIP:

18 CHECK-IN & SECURITY CHECK-IN Passengers are recommended to arrive at the airport 1.5 hours before domestic and 2 hours before the international flights to complete their check-in transactions. During check-in, all passengers including children are required to provide ticket information and IDs. For international flights, a passport and a valid visa are also required. Since luggage procedures may vary by each airline, please obtain information from your airline company before traveling to the airport. It is important that your luggage is labeled to show name and contact details against any loss or damage. Check-in details can be viewed on the electronic information monitors above the counters and passenger information boards within the terminal. Please inform the check-in personnel of any hand luggage which must also be labeled. DISABLED PASSENGERS & PASSENGERS WITH SPECIAL NEEDS Infants and Children Accompanied by an Adult. Infant Passengers Unaccompanied Child Passengers Pregnant Passengers Sick and Disabled Passengers Travelling procedures and required documents for the above-mentioned passengers may vary by each airline. Wheelchairs are provided by the airline companies or ground handling services. For further information, please contact the relevant airline company. Services provided at Izmir Adnan Menderes Airport for disabled passengers and passengers with special needs: Allocated parking lots in the car park Disabled restrooms appropriate for disabled passengers. Designated resting areas within the terminal Lifts with audio floor information Guide prints and Braille surfaces Specially designed telephone assistance facilities at terminal entrances Wheelchair service at the domestic and international terminals (please request from your airline company) Braille printed location descriptions and logos in lifts, Restrooms and assistance phones 18

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20 20 Supporting handrails Payphones Travelators, escalators and other stairs adjusted for the use by disabled passengers Specially trained personnel for assistance Guidance for the terminal designed appropriate to visually challenged passengers. Designated check-in counters Exclusive drop-off and pick-up area for disabled passengers at the entrance of terminal buildings Terminal building maps to ease the travelling experience of visually challenged passengers Information Desks and passport spaces designed appropriate to disabled passengers Guide prints and Braille surfaces installed to Bus stations and IZBAN station Signalized glass areas for partially sighted people Ramps adjusted for the use by disabled passengers. PORTCLINIC Portclinic is located at the international terminal departure floor and open 24 hours to provide fast and efficient medical service for airport personnel, passengers and guests when needed. Phone: (232) PHARMACY Natura Pharmacy at domestic terminal departures floor TRANSACTION STAMP SALES POINTS Ministry of Finance departure fee stamp can be obtained at the desks situated next to Information desk on the departures floor of the international terminal. For more information: (232) The transaction stamp payment must be made before the passport control. VISA PROCEDURES Visas are obtained from the embassies or consulates of the destination countries. The required information and documents may vary according to the destination country s visa requirements LUGGAGE STORAGE SERVICE Luggage Storage Service provides 24/7 service on the arrivals floor of the international terminal. Fees are charged on a daily basis and paid when retrieving stored items. Phone: (212) BAGAJ CUSTODY SERVICES Small size locker 20 TL Medium size locker 30 TL Large size locker 40 TL

21 LOST & FOUND OFFICE The Lost & Found Office, at which property that has been lost by passengers within the airport and multi-storey parking lot is carefully stored and delivered, is open between 08:00 AM and 08:00 PM on the arrivals floor of the international terminal. For lost & found items, please visit the Lost & Found Office on weekdays and weekends between 08:00 AM and 08:00 PM. Phone: (232) BUSINESS CORPORATIONS BANK SERVICES Denizbank (International Arrivals Floor) Vakifbank (Domestic Arrivals Floor) RENT A CAR COMPANIES DOMESTIC TERMINAL ARRIVALS FLOOR OTOKOC AVIS TUR ASSIST WINDY CAR GARENTA EURONET PAPILLON RENT GO AVRO ENTERPRISE SUNKAR ZEPLIN TRENDCAR SIXT DURAY EUROPCAR HERTZ CNT TURIZM ERBOY BUDGET AVIS CIRCULAR INTERNATIONAL ARRIVALS FLOOR ENTERPRISE GRUP ISTANBUL AVIS DURAY ISILTUR ERBOY GARENTA 21

22 FOOD & BEVERAGE INTERNATIONAL TERMINAL DEPARTURES FLOOR Izmir Cafe Location: Before Passport Control Operation Hours: 24 hours Menu Options: Baked products, cakes, alcoholic beverages, tea and coffee Service Type: Self-service Burger King Location: Mezzanine Floor Before Passport Control Operation Hours: 24 hours Menu Options: Fast food burger varieties Service Type: Self-service Beerport Location: Gate 229 After Passport Control Operation Hours: 24 hours Menu Options: Popular salads, hot sandwiches and tasty desserts from world cuisine, and a wide selection of local and imported alcoholic/nonalcoholic beverages Service Type: A La Carte Espress-O Location: Gate 231 After Passport Control Operation Hours: 24 hours Menu Options: Tasty sandwiches, baked products, cake and coffee options Service Type: Self-service Efe Kiosk Location: Gate 233 After Passport Control Operation Hours: 24 hours Menu Options: A rich variety of coffee options besides delicious sandwiches, baked products, cakes and a wide selection of local and imported alcoholic/non-alcoholic beverages Service Type: Self-service Millenium Lounge Location: Mezzanine Floor After Passport Control Operation Hours: 24 hours Menu Options: Selection of cakes and pastries, a wide variety of alcoholic and non-alcoholic beverages Service Type: Self-service 22

23 Burger King Location: After Passport Control Operation Hours: 24 hours Menu Options: Fast food burger varieties Service Type: Self-service Sbarro Location: After Passport Control Operation Hours: 24 hours Menu Options: A wide selection of pizzas, pastas, sandwiches, and salads Service Type: Self-service Cafe Nero Location: Before Passport Control Operation Hours: 24 hours Menu Options: A wide selection of cake, baked products, sandwiches and commercial product groups, tea and coffee Service Type: Self-service DOMESTIC TERMINAL DEPARTURES FLOOR Espress-O Location: Before Security Check - Just across the counter island between counter no. 21 and 54 Operation Hours: 24 hours Menu Options: Delicious sandwiches, baked products, cakes and a wide selection of coffee and alcoholic/non-alcoholic beverages Service Type: Self-service Demlik Location: Before Security Check- Internal Garden Operation Hours: 24 hours Menu Options: Baked products, cakes, alcoholic beverages, tea and coffee Service Type: Self-service Restro Location: Mezzanine Floor Next to Hotel Lobby Before Security Control Operation Hours: 24 hours Menu Options: Popular dishes from Turkish cuisine Service Type: Self-service 23

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25 Burger King Location: Mezzanine Floor Before Security Control Operation Hours: 24 hours Menu Options: Fast food burger varieties Service Type: Self-service Cakes& Bakes Location: Gates After Security Control Operation Hours: 24 hours Menu Options: Daily produced cakes, cookies, toasted sandwiches, pastries, cold sandwiches and pastas, as well as alcoholic and nonalcoholic beverages Service Type: Self-service Tadında Anadolu Location: Gates After Security Control Operation Hours: 07:00-23:00 Menu Options: Regional Anatolian dishes. Market area selling locally produced ingredients. Service Type: Self-service DOMESTIC TERMINAL ARRIVALS FLOOR Kantin Location: Domestic Lines Arrivals Floor External Area Operation Hours: 24 hours Menu Options: A wide selection of toasted and cold sandwiches, doner kebabs, grills, and beverage alternatives Service Type: Self-service 25

26 PRIMECLASS CIP SERVICE «primeclass» CIP Service is a passenger comfort and 100 per cent customer satisfaction oriented service offering private solutions at the airports. «primeclass» CIP Service offers prestigious services with meet and greet services at domestic and international terminals by assisting passengers during their pre-flight and after flight transactions regardless of airline and flight class. PRIMECLASS LOUNGE Operated by primeclass CIP Service, PrimeClass Lounge hosts the passengers with lounge services where you can overcome preflight stress, go through your work, or simply have a relaxing time at international and domestic terminals. PrimeClass Lounge offers facilities such as TV, newspapers, magazines, wireless internet, PlayStation, computer, fax, and unlimited open buffet to passengers prior to their flight. TURKISH AIRLINES (THY) CIP LOUNGE CIP Lounge which is put into service of Turkish Airlines passengers on apron floor also having a separate entrance, offers a comfortable and pleasant environment with special offers, fast Internet access, computer terminals, daily newspapers and magazines indifferent languages and international TV channels 26

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28 ACCOMMODATION TAV AIRPORT HOTEL Located at the intersection of domestic and international terminals of Izmir Adnan Menderes Airport, TAV Airport Hotel Izmir provides service with its 81 rooms. The meeting halls of various sizes equipped with the latest technology offer privileges to the guests. TAV Airport Hotel Izmir is only 1 hour away from Cesme and Kusadasi and 25 minutes to the city center. Furthermore, TAV Airport Hotel offers accommodation on an hourly basis. Phone: +90 (232) reservation.izmir@tavairporthotels.com.tr 28

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31 DUTY-FREE ATU Duty Free offers a wide range of products in stores located on the departures and arrivals floors at Izmir Adnan Menderes Airport. Please ask for assistance from our specialized sales consultants on products such as makeup items, shopping, liquid restrictions, etc. INTERNATIONAL TERMINAL DEPARTURES Covering 1,234 sqm and located just after passport control, our main store s design is based on the concept of the olive and olive branch, symbols of peace and the Aegean region. We continue to provide an authentic shopping experience with a new facelift and wider range of products. Passengers have the privilege of tax-free shopping at ATU Duty Free stores by presenting their boarding cards. Enjoy last-minute shopping and various promotions at our main and other duty free outlets such as the Samsonite store before leaving Izmir. INTERNATIONAL TERMINAL ARRIVALS Passengers who arrive at Izmir Adnan Menderes Airport from abroad can also enjoy duty free shopping at two separate ATU Duty Free stores with their passports after passport control and before and/or after claiming their luggage. DOMESTIC TERMINAL DEPARTURES TRAVEL VALUE Passengers who arrive at Izmir Adnan Menderes Airport on a domestic flight can experience the privileged shopping provided by ATU at the Travel Value store with Desigual products. Special Offers and Pre-Orders Please visit our website to follow various products which are offered at up to 25% off their duty free prices. Our shops are open 24/7. For detailed information please visit: - customer@atu.com.tr Phone: +90 (212)

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33 TAX-FREE Global Blue tax refund office located at the land side within the International Terminal Departures Floor and DSD tax refund office located at the land side on the Arrivals Floor provide service to passengers who do not reside in Turkey and would like to claim tax refund for the products they have purchased in the country. GENERAL AVIATION TERMINAL The General Aviation Terminal, Izmir s gate opening to the world, offers passengers not only fast service and safety but also comfort. The General Aviation Terminal hosts passengers traveling on their business jets as well as airline passengers offering a boutique service, on request. Guests who would like to use the General Aviation Lounge are welcomed by the appointed personnel depending on the departure and arrival destinations, and accompanied to the lounge for the security, passport and customs procedures and are able to finalize all their flight transactions without having to wait. Passengers traveling from the General Aviation Terminal save significant time and are able to follow the latest global developments through the television broadcast in the lounge as well as enjoying the complimentary buffet service and continue with their work using the wireless internet provided. These privileged services enable passengers to spend time in a comfortable area prior and after their flights without any stress. Preferred by many world-famous people of economy, politics, business world, culture and sports when they visit Izmir for the first time, the General Aviation Terminal offers a privileged travel opportunity through the facilities it provides. 33

34 YOUR VIRTUAL GUIDE AT THE AIRPORT TAV MOBILE 34 One of the main subsidiaries of TAV Airports Holding, TAV IT designs, develops and implements local and global airport technology services and solutions as a prominent brand in the aviation industry. Offering services with a professional team specializing in aviation sector technological solutions, TAV IT provides consistent management of sophisticated airport operations and develops new products through the utilization of its extensive know-how.

35 The TAV Mobile Application, developed by TAV IT, enables direct contact with customers and is available at eleven airports in four countries operated by TAV Airports Holding. With real-time access to information on passenger services, this free application is designed for smart phones and tablets. Thanks to TAV Mobile, access to flight information, current sales at duty free stores, car park, flight routes, the restaurant you require, cash machines, ticket sales points, private lounges, lost property offices and a currency converter are only one click away. Also, with the augmented reality module, current information and locations of important points such as gates, restaurants, pharmacies and information desks at the domestic and international terminals of Istanbul Atatürk Airport can be seen through the camera of your smart phone. This application is available for Istanbul Atatürk, Ankara Esenboga, Izmir Adnan Menderes, Milas Bodrum, Gazipasa-Alanya Airports in Turkey, as well as at Skopje and Ohrid Airports in Macedonia, Tbilisi and Batumi Airports in Georgia and Monastir and Enfidha Airports in Tunisia, operated by TAV Airports. 35

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37 DOMESTIC DESTINATIONS DESTINATIONS Istanbul Atatürk Istanbul Sabiha Gokcen Ankara Adana Antalya Diyarbakir Gaziantep Trabzon Van Samsun Kayseri Mardin Erzurum Elazıg Hatay Sivas Malatya Sanliurfa Kars Ordu Konya Nevsehir AIRLINE Turkish Airlines, Pegasus Airlines, Atlasjet Havayolları, Onur Air Pegasus Airlines, Turkish Airlines, SunExpress Airlines, Bora Jet Anadolu Jet, Pegasus Airlines Pegasus Airlines, SunExpress Airlines SunExpress Airlines, Pegasus Airlines SunExpress Airlines SunExpress Airlines, Pegasus Airlines SunExpress Airlines, Pegasus Airlines SunExpress Airlines Pegasus Airlines, SunExpress Airlines SunExpress Airlines, Pegasus Airlines Pegasus Airlines SunExpress Airlines Pegasus Airlines Pegasus Airlines Pegasus Airlines SunExpress Airlines Pegasus Airlines SunExpress Airlines Pegasus Airlines SunExpress Airlines Anadolu Jet 37

38 38 INTERNATIONAL DESTINATIONS COUNTRY CITY AIRLINE Austria Wien SunExpress Airlines*, Pegasus Airlines* Azerbaijan Baku Azerbaijan Airlines Belarus Minsk Belavia Freebird Airlines*, Tailwind*, Brussels Thomas Cook, Belgium N.V*., Belgium Sunexpress Airlines Liège Tailwind, Thomas Cook Belgium N.V. Ostend Freebird Airlines* Charleroi Tailwind* Northern Cyprus Nicosia Pegasus Airlines*, AtlasGlobal Airlines Czech Republic Prague Travel Service Czech Billund Freebird Airlines* Denmark SunExpress Airlines*, Copenhagen Freebird Airlines Finland Helsinki SunExpress Airlines Lille Pegasus Airlines*, Corsair International Lyon SunExpress Airlines Nantes SunExpress Airlines* Transavia France, SunExpress France Airlines, Turkish Airlines, Corsair Paris International*, Freebird Airlines, Pegasus Airlines, Strasbourg Corsair International*, SunExpress Airlines* Georgia Tbilisi Turkish Airlines, Berlin SunExpress Airlines*, Turkish Airlines, Germanwings Bremen SunExpress Airlines* Cologne SunExpress Airlines*, Germanwings*, Pegasus Airlines*, SunExpress Deutschland* Dortmund SunExpress Airlines* Dusseldorf SunExpress Airlines*, Pegasus Airlines*, Germanwings, Tui Fly Germany* Frankfurt SunExpress Airlines* Germany Hahn SunExpress Airlines* Hamburg SunExpress Airlines*, Turkish Airlines, Freebird Airlines, Germanwings Hannover SunExpress Airlines*, Germanwings Munich Deutsche Lufthansa AG*, SunExpress Airlines*, Turkish Airlines Munster SunExpress Airlines Nurnberg SunExpress Airlines*, Hungary (Macaristan) Stuttgart Budapest Pegasus Airlines* SunExpress Airlines*, Germanwings*, Pegasus Airlines*, Turkish Airlines, Tui Fly Germany Freebird Airlines

39 INTERNATIONAL DESTINATIONS COUNTRY CITY AIRLINE Greece Iran Athens Thessaloniki (Selanik) Tehran Orumiyeh Pegasus Airlines*, Aegean Airlines Ellin Air Queshm Air, Zagros Airlines, Turkish Airlines, Iran Air, Taban Air, Meraj Airlines, Mahan Air, Caspian Airlines, Iran Aseman Airlines, AtlasGlobal Airlines AtlasGlobal Airlines, Pegasus Airlines Ireland Dublin SunExpress Airlines, Aer Lingus* Milan Suexpress Airlines*, Turkish Airlines Italy Roma Turkish Airlines, Pegasus Airlines*, Sunexpress Airlines Venice Pegasus Airlines* Luxembourg Luxembourg Luxair Netherlands Amsterdam SunExpress Airlines*, Transavia Holland B.V*, Pegasus Airlines*, Corendon Dutch Airlines*, Corendon Airlines, Tui Fly* Norway Oslo SunExpress Airlines, Jet Time Airlines Poland Katowice Enter Air*, SunExpress Airlines* Poland Poznan Enter Air*, Travel Service Poland*, SunExpress Airlines* Warshaw Enter Air*, Travel Service Poland, SunExpress Airlines* Saudi Arabia Jeddah Saudi Arabian Airlines, Turkish Airlines, AtlasGlobalAirlines Medina Saudi Arabian Airlines, Turkish Airlines, AtlasGlobal Airlines Slovakia Bratislava Travel Service Slovak, Sunexpress Airlines Spain Barcelona Turkish Airlines SunExpress Airlines, Stockholm Sweden Freebird Airlines Gothenburg Freebird Airlines Switzerland Basel SunExpress Airlines*, Pegasus Airlines*, Zurich SunExpress Airlines*, Swiss International Airlines* Pegasus Airlines*, Easy Jet*, Thomas Cook Airlines London UK, Thomsonfly, Freebird Airlines*,SunExpress Airlines*, United Kingdom British Airways Manchester Thomas Cook Airlines UK, Freebird Airlines, Thomsonfly* Birmingham Thomsonfly*, Freebird Airlines, Thomas Cook Airlines UK* 39

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