SOUTH AFRICA & SWAZILAND

Transcription

1 travel with LESLEY ROBIN SOUTH AFRICA & SWAZILAND 18 DAYS 8-25, 2017 African crafts, amazing wildlife & community projects a journey from South Africa to the Royal Kingdom of Swaziland 1

2 TRIP DOSSIER 13 pages: A Brief Outline Itinerary, Your Detailed Itinerary, Important Notes, Booking Form and Booking Conditions on Pages 11 and DAYS LAND ONLY, per person twin sharing 1185 Single Supplement Date Brief Outline Itinerary Destinations Day 1 Friday 8 Meeting on arrival at Johannesburg International Airport by your independent flight arrangements. Transfer to hotel. Check-in from 2pm today. Johannesburg The Maslow Hotel Day 2 Saturday 9 Drive to the Winterveld to visit the Mapula Embroidery Project. Visit Kim Sacks Gallery for African crafts, folk and tribal art. Johannesburg The Maslow Hotel Day 3 Sunday 10 Drive to Mpumalanga and the Kruger National Park. Late afternoon game drive in open Land rovers. Kruger National Park Lukimbi Safari Lodge Day 4 Monday 11 Morning and evening game drives from our luxury safari lodge into the African bush with expert rangers. Kruger National Park Lukimbi Safari Lodge Day 5 Tuesday 12 Early morning game drive and then a journey through magnificent scenery on the Panorama Route. Hazyview Hippo Hollow Country Estate Day 6 Wednesday 13 Overland drive to The Royal Kingdom of Swaziland. Visit a weaving workshop using mohair, wool and silk. Foresters Arms Hotel Mhlambanyatsi (nr Mbabane) Day 7 Thursday 14 Sightseeing includes the weekly Thursday market in Manzini and a visit to a Swazi homestead. Foresters Arms Hotel Mhlambanyatsi (nr Mbabane) Day 8 Friday 15 Sightseeing includes a community-based organization for handmade items with grass, beads, pottery and natural dyes. Foresters Arms Hotel Mhlambanyatsi (nr Mbabane) 2

3 Date Brief Outline Itinerary Destinations Day 9 Saturday 16 Cross the border back into South Africa and onward drive to St Lucia s Estuary in KwaZulu Natal. Visit a Zulu basket museum. Elephant Lake Hotel St Lucia Day 10 Sunday 17 Drive to the foothills of the ukhahlamba- Drakensberg mountains. Granny Mouse Country House Hotel - Balgowan KwaZulu- Natal Day 11 Monday 18 Depart for Durban, capital of KwaZulu Natal and the oldest port in Africa, stopping off at world-renowned Ardmore Ceramic Studio. Durban - Protea Hotel Durban Edward Day 12 Tuesday 19 Sightseeing includes the Indian African market and Phansi Museum for arts, crafts and costumes of southern Africa. Durban - Protea Hotel Durban Edward Day 13 Wednesday 20 Morning flight to Cape Town and onward drive to the beautiful Cape Winelands with its mountains and lush green valleys. Stellenbosch Lanzerac Hotel Day 14 Thursday 21 Explore historic Stellenbosch with its Cape Dutch architecture, Paarl and Franschhoek, as well as a wine estate. Stellenbosch Lanzerac Hotel Day 15 Friday 22 Visit Groot Constantia, Table Mountain (weather permitting) and the Gold of Africa Museum. Cape Town Hotel Portswood Day 16 Saturday 23 Visit a township project in the Cape Flats for arts and crafts. Visit Bo-Kaap, the Malay Quarter and District Six Apartheid Museum. Cape Town Hotel Portswood Day 17 Sunday 24 Full day trip to the Cape Peninsula, Cape of Good Hope and Cape Point, the seafront village of Kalk Bay and lively fishing harbor. Cape Town Hotel Portswood Day 18 Monday 25 End of Tour. Rooms are reserved until midday today. Transfer to international airport for your onward journey. 3

4 Lesley is thrilled to once again offer her homeland South Africa and The Royal Kingdom of Swaziland as a destination. We ll first make our way from Johannesburg to a private Game Reserve, part of the renowned Kruger National Park and home to the Big Five elephant, rhino, buffalo, lion and the elusive leopard. From our fabulous safari lodge we ll go on game drives in open vehicles accompanied by expert rangers and trackers, giving us optimum opportunity to view the magnificent wildlife. Then up into the highlands of Swaziland to visit a truly inspirational organization involving communities of local women who create unique products from grass, beads and pottery using natural and indigenous dyes... we'll also enjoy the flamboyant Manzini weekly market. On to Durban! It s the oldest port in Africa and the capital of Zululand (kwazulu-natal). Then a short flight to Cape Town to explore the breath-taking scenery of the Cape Peninsula. Our visits include a cable car to the top of iconic Table Mountain, Bo-Kaap and the Malay Quarter with its brightly painted 19th century houses, the beautiful Winelands and historic villages of Stellenbosch, Paarl and Franschhoek. Our accommodation has been specially chosen to reflect the character of our surroundings, sometimes traditional, sometimes luxurious and often in idyllic nature settings Out-of- Africa style. Throughout we ll explore Southern African crafts, folk and tribal art, visit museums and markets, as well as inspiring community projects focusing on a variety of crafts from embroidery and basketry to weaving and natural dyes. Come and discover the vibrant spirit of South Africa and Swaziland on this once in a lifetime journey...with superb photographic opportunities! DETAILED ITINERARY: SOUTH AFRICA & SWAZILAND 2017 Day 1 8 FRIDAY Arrival in Johannesburg by your own independent air arrangements. Rooms available for check-in from 2pm today. Land arrangements begin with a transfer from Johannesburg International Airport to the Maslow Hotel situated in the prestigious northern suburb of Sandton. We come together this evening to meet our traveling companions and to go over the trip details before dinner. JOHANNESBURG THE MASLOW HOTEL (Dinner only) 4

5 Day 2 9 SATURDAY Excursion to the Winterveld outside Pretoria to visit the Mapula Embroidery Project. It is regarded as one of the most important community art and income-generating projects in South Africa. Mapula embroideries are visually exciting and embody the personal experiences of the women involved. Later back in Johannesburg after an orientation drive through the city, we ll meet Kim Sacks at her gallery that specializes in the best of contemporary South African design and rural creativity, with ceramics, fine crafts, folk and tribal art from all over the African continent. JOHANNESBURG THE MASLOW HOTEL (B,L,D) Day 3 & 4 10 & 11 SUNDAY & MONDAY Sunday morning we begin our journey into the rural countryside, heading out to Mpumalanga (the place where the sun rises) and considered to be one of the most geographically diverse places in South Africa. Our destination is Lukimbi, a private Game Reserve situated in the southern portion of the Kruger National Park on the banks of the Lwakahle River. Late afternoon enjoy our first game drive in open vehicles. Monday early morning wake-up call in our luxurious safari lodge before we head out at first light on a game drive into the African bush, accompanied by expert rangers and trackers for a close encounter with an infinite array of animals, including the Big Five lion, elephant, rhino, buffalo and the elusive leopard. Throughout the day you are likely to see wildlife around the lodge as animals drift across the plains to the river to quench their thirst, and the myriad sound of prolific birdlife fills the air. KRUGER PARK LUKIMBI SAFARI LODGE (B, L, D daily) Day 5 12 TUESDAY After our morning s game drive travel along the Panorama Route. Highlights include God s Window on the edge of the escarpment offering magnificent views across the Blyde River Canyon. We ll spend time in the town of Pilgrim s Rest with its historical houses and small craft shops. Tonight s accommodation lying between the Drakensberg Mountains to the West and the low-lying bushveld to the east, nestles amongst lush indigenous gardens and overlooks the Sabie River, attracting wildlife and waterbirds. HAZYVIEW HIPPO HOLLOW COUNTRY ESTATE (B,L,D) Day 6 13 WEDNESDAY Morning departure for the Royal Kingdom of Swaziland, a landlocked country that shares borders with Mozambique and South Africa. 5

6 After crossing the border, we drive up to Piggs Peak where we visit the Coral Stephens spinning and weaving workshop, working closely with designers to produce bespoke fabrics from a variety of yarn including mohair, wool and silk, and creating employment for local women in the surrounding area. MHLAMBANYATSI - FORESTERS ARMS HOTEL situated in the Swazi highlands close to the capital Mbabane, is our base for the next 3 nights. (B,L,D) Day 7 & 8 14 & 15 THUR & FRIDAY Thursday morning we meet with our Swazi guide for a full day out including a visit to a local Swazi homestead with its traditional beehive huts. Continue to Manzini for the weekly local market, full of energy and color where rural people sell woodcarvings, jewelry, traditional blankets and cloth in bold designs, hand-woven grass baskets and baskets made from recycled plastic as well as household goods and herbal medicines. Visit the Botanical Garden where we enjoy lunch. Friday s visits include Gone Rural, inspired by 750 women weavers, they have transformed craft and taken it to new heights globally. Gone Rural creates home-based income for women in Swaziland giving them a voice that counts. A social enterprise that economically empowers African women through craft innovation, they design and produce unique, handmade products using grass, beads, pottery and natural dyes. Their contemporary design of baskets and tableware is crafted entirely from locally sourced, natural fibers and recycled materials. We ll have a special opportunity to meet some of the women involved in this inspiring organization. MHLAMBANYATSI - FORESTERS ARMS HOTEL (B,L,D daily) Day 9 16 SATURDAY A day s journey as we return to South Africa crossing the border into kwa-zulu Natal, formerly known as Zululand. ST LUCIA ELEPHANT LAKE HOTEL (B,L,D) Day SUNDAY Dotted on the rolling hills of KwaZulu-Natal, there exists a beehive of industry, where numerous women work at the art of basketry. Visit a gallery and small museum housing a large collection of Zulu baskets. Continue overland to the foothills of the ukhahlamba-drakensberg mountains, South Africa s highest range and a World Heritage Site. BALGOWAN - GRANNY MOUSE HOTEL (B,L,D) 6

7 Day 11 & & 19 MONDAY & TUESDAY Monday morning drive to Pietermaritzburg and visit Ardmore Ceramic Studio in the Caversham Valley. Ardmore Studio has been featured in leading galleries and collections throughout the world including the Ford Foundation, Museum of Art & Design and American Folk Art Museum, New York. Here we ll meet some of the talented artists at work who are given training, direction, materials, a studio and a guaranteed market for their work. Healthcare and training programs in life skills and healthcare play an integral role. We continue to Durban, the oldest and one of the busiest ports in Africa, home to one of the largest communities of Indians outside of India. On Tuesday our sightseeing includes the downtown African & Indian market for spices, crafts and textiles, Phansi Museum for arts, crafts and traditional costumes of southern Africa as well as the African Arts Center, an outlet for crafts of a very high quality, a not-for-profit organization that supports local artists and artisans. DURBAN PROTEA HOTEL DURBAN EDWARD overlooking the Indian ocean (B,L,D daily) Day 13 & & 21 WED & THURSDAY Wednesday morning flight to Cape Town and onward drive to the beautiful Cape Winelands. Rugged, blue-tinged mountains form a dramatic backdrop to the surrounding green valleys where charming towns nestle among lush vineyards, with traditional gabled Cape Dutch architecture. Thursday we ll explore this beautiful area. Take a walking tour of historic Stellenbosch, a university town with its Dutch and Afrikaans heritage, many cafes and restaurants, craft shops and art galleries. Visit Paarl and Franschhoek, the valley of the French Huguenots as well as a wine farm where we lunch and enjoy fine cuisine. STELLENBOSCH LANZERAC HOTEL (B,L,D daily) Day FRIDAY Drive to Cape Town stopping on route at Groot Constantia, one of the finest examples of Cape Dutch architecture dating back to Take the cableway to the top of Table Mountain (weather permitting) with its incomparable views of the Cape Peninsula. Walk through downtown Cape Town and visit the original Dutch East India Company gardens established in Visit the Gold of Africa Museum. 7

8 Our hotel is centrally situated in the heart of the Victoria & Albert (V & A) Waterfront on Cape Town s working harbor with a backdrop of Table Mountain, outdoor cafes and restaurants, art, craft and textile boutiques as well as street entertainment. Early evening Lesley will introduce you to the Waterfront. Dinner on your own. CAPE TOWN PORTSWOOD HOTEL (B,L) Day SATURDAY Morning visit to the townships around the Cape Flats. See the inspiring arts and crafts projects set up by Uthando, an innovative and inspiring organization, with an opportunity to engage and interact first hand with the people involved. Afternoon we ll explore Bo-Kaap and the Malay Quarter with its delightful colorful houses, home to Cape Town s Muslim community. Visit District Six Museum that gives an insight into life during the Apartheid days. Evening at leisure to wander down to the V & A Waterfront to shop and have a meal. Dinner on your own. CAPE TOWN PORTSWOOD HOTEL (B,L) Day SUNDAY A full day trip to the Cape Peninsula with its outstanding beauty and scenery, indigenous flora and fauna and especially the fynbos, unique to South Africa and one of the world s richest floras, with more than 9,000 species of plants. Visit the Cape of Good Hope and dip your toes in the waters of Cape Point close to where the Atlantic and Indian oceans meet. We ll stop at the village of Kalk Bay, one of the many small picturesque villages along the way with its lively fishing harbor. This evening we come together for our farewell dinner. CAPE TOWN PORTSWOOD HOTEL (B,L,D) Day MONDAY Rooms are reserved at the hotel until 12noon today. Breakfast is served during normal hotel breakfast hours. Transfer to Cape Town International Airport for your return flight home. TOUR DIRECTOR, LESLEY ROBIN: Lesley was born and grew up in South Africa. The wideopen landscapes and people instilled in her a love of wild places and travel. In the early 70s she settled in the Himalayan foothills of India, where she nurtured her interest in textiles by helping set up projects with local weavers. In later years she made frequent return visits to South Africa to explore its multi-faceted cultural traditions. This engendered an appreciation of its traditional crafts. For further information please Lesley: lesley@exclusivejourneys.com 8

9 IMPORTANT NOTES PASSPORTS: Passports need to be valid for 6 months beyond trip dates. Visas for South Africa and Swaziland are NOT required for USA or UK citizens if you are joining from another country please check in your country of residence. GENERAL INFORMATION: Two months prior to the start of the tour you will be sent comprehensive pre-departure details pertaining to health, clothing, climate, hotels, etc. In the meantime if you have any questions please let us know. FINAL PAYMENT: Is due 12 weeks before departure (12 June 2017) in order to guarantee hotels and flights. PLEASE NOTE: In early March 2017 Lesley will advise if the trip is a go as we require minimum numbers to operate the tour because Lukimbi Safari Lodge has just 16 rooms (suites) and require non-refundable deposits 6 months ahead of our stay. TOUR PRICE: 6792 LAND ONLY per person, twin sharing 1185 SINGLE ROOM SUPPLEMENT Supplement for single rooms pays for privacy and not better accommodation. TOUR PRICE INCLUDES: International Airport Transfers: Transfers are included on both arrival and departure. Sightseeing & Transport: Sightseeing as per itinerary and transport by private airconditioned coach as well as domestic flight (Durban-Cape Town). Accommodation: Based on twin bedded rooms, double occupancy with shower/bath. We stay in a variety hotels including 5* and 4* hotels and selected for their charm or location and the best available in the rural areas. Our accommodation has been specially chosen to reflect the character of our surroundings, sometimes traditional, sometimes luxurious and often in idyllic nature settings Out-of-Africa style. Meals: All meals are included except 2 evening meals in Cape Town. The water is safe to drink and always available at meals. Tea/coffee is served with breakfast only. Bottled water is freely available on the bus at all times. B- breakfast, L lunch, D Dinner. Guides: The services of Tour Director Lesley Robin and South African National Guide throughout as well as specialist site guides where appropriate. Baggage: Baggage handling for maximum 2 bags not to exceed 50lbs. Gratuities: All group tips are included for specialist guides, bus drivers, hotel housekeeping/restaurant personnel, as well as for all group restaurant meals, porters, craft visits, safari rangers, trackers and vehicle drivers etc. in connection with the services provided. There are no hidden extras. Entrance Fees & Camera Fees: To all monuments and museums are included. 9

10 TOUR PRICE DOES NOT INCLUDE: Round-trip international flights to South Africa Excess baggage charges on internal flight (Durban-Cape Town) Meals not specified as included Beverages at lunch and dinner (i.e. alcoholic beverages, cold drinks, tea or coffee) Personal expenses including room service, laundry charges, phone calls etc. Gratuity for our South African National Guide who accompanies us throughout INTERNATIONAL FLIGHTS: International airfare is NOT included in the price of Land Arrangements. This tour begins in Johannesburg and ends in Cape Town. SPACE IS LIMITED TO 18 PERSONS RESERVE EARLY Your booking is made with CT Group Travel who can arrange your international flights to join this trip. Should you require assistance with any arrangements additional to the itinerary please let us know. In the meantime do not delay in reserving your place on this fabulous trip! SEE BOOKING FORM & BOOKING CONDITIONS ON THE PAGES BELOW. Contact Hilary Crundwell on or 10

11 BOOKING FORM SOUTH AFRICA & SWAZILAND : Surname Full Name (as on passport).... Nationality Date of Birth... Place of Birth (City & Country).. Passport No. Place of Issue Date of Issue Date of Expiry.. Address for Correspondence:. Telephone (day): Telephone (home): @... I shall be accompanied by: (optional) Please reserve me a place in a SINGLE room YES/NO (delete as appropriate) NOTE: For hotels and airline bookings we require a copy of your passport details (photograph page) please scan and with your Booking Form. INTERNATIONAL FLIGHTS: Indicate if you would like CT TRAVEL to book your flights Indicate if you are joining locally and arranging your international flights independently YES/NO (delete as appropriate) YES/NO (delete as appropriate) EMERGENCY CONTACT DETAILS DURING THE TOUR Please supply minimum of 1 person s contact details: NAME & ADDRESS: TELEPHONE NUMBER HOME: TELEPHONE NUMBER MOBILE: NAME & ADDRESS: TELEPHONE NUMBER HOME: TELEPHONE NUMBER MOBILE: INSURANCE DETAILS: Name of Insurance Provider.. Policy Number.. Insurance Providers 24hr Medical Emergency Telephone Number I confirm I have read and now accept the Booking Conditions of CTT Group Ltd on behalf of all persons listed above by whom I am authorised to make this agreement. Signed:. Date: 500 per person Cheque (payable to CTT Group Ltd) enclosed for total: We accept payment by Debit Cards such as Maestro and Visa Debit. We also accept payment, subject to a handling charge, by American Express (3.5% handling charge), and by Visa or Mastercard (2.5% handling charge). To make a payment by card please call Hilary Crundwell. CTT Group Ltd, Units 8-9 Orchard Business Centre, North Farm Road Tunbridge Wells TN2 3XF TELEPHONE: Hilary Crundwell on hilary@ctgrouptravel.co.uk 11

12 Booking Terms & Conditions of CTT Group Ltd. Your contract is with CTT Group Ltd (Company number GB ), fully licensed and bonded within the guidelines of ABTA (The Association of British Travel Agents), our membership number is 99162, we are licensed by The CAA (The Civil Aviation Authority) who provide us with the following ATOL (Air Travel Organisers Licence) number 5158, we are also an agent for IATA (The International Air Transport Association) for which our membership number is YOUR HOLIDAY CONTRACT: Contract means the contract for the provision of the specified service. When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue you with your booking reference number. This contract is made on the terms of these booking conditions which are governed by English Law and the jurisdiction of the English Courts. Making your booking Please complete the provided booking form and send it to us together with the deposit, or full payment if your booking is within 14 weeks of departure. Provided the holiday is available we will make all arrangements and send you a confirmation of your booking and all relevant details including your booking reference number. If the holiday is not available, we will return your deposit or full payment. Once we have confirmed your booking, your deposit is non-returnable except in the special circumstances mentioned below. We will send you a final invoice approximately 16 weeks prior to departure and this will show any surcharges due. You must pay the full balance of your holiday 14 weeks before departure. We may otherwise treat the booking as cancelled and apply our cancellation charges. We will send you your tickets approximately 10 days before travel. What your money buys The holiday price includes: Twin or double-bedded room with private bath or shower at the named hotels or substitutes of the same standard. Meals are as specified on your confirmation. Meetings, transfers, surface transportation by car, bus or train. Holiday prices cover only the services and duration shown on each itinerary. Check-out time from rooms is generally 12 noon. Economy class air travel inclusive of all ticketable airport taxes, fuel surcharges which will be secured at the lowest available fare at the time of booking (with any supplements payable due to lack of flight availability advised to you for your approval before confirmation). Once booked your airline ticket(s) will be 100 % non-refundable. Where, for reasons of force majeure, altered services are taken or the duration of the holiday is extended, we reserve the right to pass on additional costs in full. Excluded are all expenses of a personal nature such as drinks or laundry. Group tours are based on a minimum number of persons travelling. We must regretfully reserve the right not to operate any tour on which there are insufficient bookings 8 weeks before departure. Full payment, including your deposit, will be refunded. Your luggage and belongings Our ground arrangements allow for you to take one suitcase and one piece of hand luggage. If you have booked your flights through us we will advise you of your weight restrictions. Please check with your airline if you have arranged your own flights. Airlines and Seating We are able to quote for upgrades to World Traveler Plus and to Business Class on some British Airways flights. Reserving your actual seat can only be done by you personally once you have received your ticket (or e-ticket). Delays at Point of Departure The scheduled airlines we use will generally provide meals and accommodation to passengers already checked-in in the event of extended delays. The CTT Group t/a CT Groups and Incentives and or The Embroiderers Guild cannot be held responsible for any alterations that are necessary as a result of any delays caused directly or indirectly to the international flights for reasons within or outside of theirs or the carrier s control. Passports, Visas and Health You must have a full British passport valid for a minimum of 6 months beyond your return date and at least one blank page available in your passport. All names on the booking must be exactly as per your passport. If you do not hold a British passport, do not meet these requirements or have any doubt as to your eligibility to enter SOUTH AFRICA & SWAZILAND then please contact us for further advice before confirming your booking. Age and Health We do not operate any age limit on our holidays. However if you are aged over 80, we strongly recommend that you should be travelling with a companion and you are fit and healthy to travel. In many of the countries in which we operate, medical facilities are poor and if you do fall ill appropriate treatment may be difficult to access. There are no formal health requirements except for those who have recently visited a Yellow Fever area. Recommended precautions will be advised with the confirmation of booking. All clients are themselves responsible for ensuring that they conform to the health regulations regarding vaccinations. Surcharges Our Policy All costs quoted are the most up-to-date prices available for October All prices quoted are subject to unforeseen increases such as currency fluctuation and are in the main based on negotiated group rates and therefore subject to minimum numbers. The price of your holiday is subject to surcharges on the following items for increases in transportation costs, e.g. scheduled airfares and any other airline surcharge which is part of the contract between airlines (and their agents) and the tour operator, government action such as increases in VAT or any other government imposed increases, currency in relation to adverse exchange rate variations, fuel for road vehicles. Even in these cases we will absorb an amount equivalent to 2% of the holiday price, which excludes insurance premiums and any amendment charges. Only amounts in excess of this 2% will be surcharged. If this means paying more than 10% on the holiday price, you will be entitled to cancel your holiday with a full refund of all monies paid except for any deposits paid to the airline which in some circumstances may be non refundable, and any premium paid to us for holiday insurance and amendment charges. Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the issue date printed on the invoice. 12

13 If you cancel your holiday You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the lead person who made the booking must be received at our offices before we action your cancellation request. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges up to the maximum shown below. If you cancel, we must impose cancellation charges up to a maximum as follows. Percentages are of the total holiday cost Between time of booking and 98 Days before departure - Loss of Deposit Between days before departure - 30% Between days before departure - 50% Between 35 - Departure - 100% In addition to this, and over and above the cancellation charges as outlined in this clause, some aspects of your travel arrangements maybe completely non refundable and therefore result in cancellation charges being higher than outlined above. (For example all flight only tickets are generally 100% non refundable from the point of booking onwards). Travel Insurance Travel insurance is required to travel on one of our tours. We require, before travel, the name of your insurance provider, your policy number and the 24hr medical emergency telephone number for your provider. Please note you must make sure your insurance includes cancellation & repatriation. Your travel insurance must cover the destinations you will be visiting along with any activities you are taking part in. (Please ask if you need any assistance with an insurance quote). Alterations by ourselves We will do our utmost to provide the holiday arrangements that have been confirmed. We reserve the right to modify or cancel any holiday, flight schedule, accommodation or arrangement if unforeseen circumstances arise or if our minimum number of 10 travelers per tour is not met. In such rare circumstances, we will inform you as soon as possible and, should the change be such that it alters the nature of your holiday, we shall offer you the choice of an alternative holiday or a full refund of all monies paid to ourselves. Our liabilities to you We do not exclude or limit any liability to our clients which may arise from proven negligence by any person employed directly by us or by our suppliers and subcontractors, servants or agents of the same whilst acting in the course of their employment in respect of death, bodily injury or illness. If our suppliers are able to exclude or limit liability by virtue of any international convention we will claim the benefit of that exclusion or limitation. Such liabilities shall be subject to English law and all proceedings shall be within the exclusive domain of the English courts. We accept responsibility for ensuring that all parts of the holiday are supplied as described and that all services shall reach a reasonable standard. These obligations and responsibilities shall be limited where international conventions in respect of air or sea carriers apply. Naturally we cannot assume responsibility for loss or expense due to war, riots, strikes, terrorist activities or natural disasters. Complaints If you have cause for complaint, please inform our tour guide immediately who will endeavor to put things right so you can continue to enjoy your holiday. If the matter cannot be rectified whilst you are on holiday, please write and tell us as soon as possible after you get back and we will do our best to sort it out promptly. If your complaint is not resolved whilst on holiday, please follow this up within 28 days of your return home by writing to our Customer Services Department at CTT Group Ltd, Units 8-9 Orchard Business Centre, North Farm Road, Tunbridge Wells, Kent, TN2 3XF giving your booking reference and all other relevant information. This will assist us to quickly identify your concerns and speed up our response to you. Debit, Credit and Charge Cards We do accept payment by debit cards such as Maestro. We also accept payment by credit cards, subject to a handling charge - Visa, MasterCard (2.5%) & American Express (3.5%). Consumer Protection This package is protected by ATOL since we hold an Air Travel Organiser s Licence granted by the Civil Aviation Authority. Our ATOL number is ATOL In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at CTT Group Ltd Units 8-9 Orchard Business Centre, North Farm Road, Tunbridge Wells Kent TN2 3X 13