Ride In Kane Sponsor Committee

Transcription

1 KANE COUNTY PARATRANSIT COORDINATING COUNCIL JIM ANDERSON-Council Chair TRISH GLEES Council Vice Chair BILL CATCHING Council Vice Chair 41W011 Burlington Road St. Charles, IL Phone: Fax: RIDE IN KANE SPONSORS Association for Individual Development Aurora Township Batavia Township Blackberry Township Campton Township City of Batavia City of Elgin City of Geneva City of St. Charles Dundee Township Elgin Township Hesed House INC Board NFP I. Opening of Meeting Ride In Kane Sponsor Committee Meeting Agenda Tuesday, September 4, :00 a.m. A. Call to Order Jim Anderson B. Introductions C. Approval of June 5, 2018 Meeting Minutes II. Ride In Kane Program Status Reports A. Registration and Ridership Reports J. Mullaghy B. Customer Feedback Report J. Mullaghy C. NF and JARC Budget Report/Billings K Spracklen III. Other Business A. Pace meeting recap B. GoGoGrandparent C. RTA updates R Burton D. Riders Guide Update J Forbes E. New Sponsors IV. Public Comment V. Adjournment Kane County Pace Suburban Bus Senior Services Associates St. Charles Township Sugar Grove Township Village of South Elgin The meeting will be held at the Kane County Government Center Auditorium, Building A 719 S. Batavia Avenue, Geneva, IL (630) The next meeting of the Ride in Kane Sponsors Committee will be held Tuesday December 4, :00 a.m. at the Kane County Government Center Auditorium, 719 S. Batavia Avenue, Geneva

2 KANE COUNTY PARATRANSIT COORDINATING COUNCIL JIM ANDERSON Council Chair TRISH GLEES Council Vice Chair BILL CATCHING Council Vice Chair Ride In Kane Sponsor Committee Meeting MEETING MINUTES June 5, W011 Burlington Road St. Charles, IL Phone: Fax: RIDE IN KANE SPONSORS Association for Individual Development Aurora Township Batavia Township In Attendance: Jennifer Becker, Kane County DOT Kathy Hazelwood, AID Lynn O Shea, AID Krystal Spracklen, AID Tricia Skibley, AID Bill Catching, Aurora Township Jim Anderson, Batavia Township Jennifer Fox, Batavia Fred Dornback, Blackberry Township Trish Glees, Dundee Township Kathryn Gullickson, Dundee Township Ruth Rottmann, Campton Township Dave Waden, City of Elgin Peggy Gomez, Senior Services Chris Ranney, Geneva Jill Martin, St. Charles Ron Johnson, St. Charles Township Sharon Bober, St. Charles Township Lauren Blayney, South Elgin Tom Rowe, Sugar Grove Township Collette Jordan, NEIAAA Rahman Burton, RTA Blackberry Township Campton Township City of Batavia City of Elgin City of Geneva City of St. Charles Dundee Township Elgin Township Hesed House INC Board NFP Kane County Pace Suburban Bus Senior Services Associates St. Charles Township Sugar Grove Township Village of South Elgin The meeting was called to order at 9:03 am by Jim Anderson, Council Chair. Introductions were made. Upon a motion for approval made by Trish Glees and seconded by Chris Ranney, the March 6, 2018 meeting minutes were approved. RIK PROGRAM STATUS REPORTS: 5310 and JARC Budget Report: Krystal stated Pace Billing has been finalized for October-December Everyone except Elgin Township was overcharged and should receive a minimal credit on a future bill. Also the number of rides for South Elgin and St. Charles Township changed between JARC/NF for December. Those changes will not affect your December dollar amounts. Krystal referred to the Grant Fund total and Sponsor Cost spreadsheets in the agenda packet for review and discussion. Krystal noted no significant change with the cost or total number of rides since last meeting. JARC rides are averaging a monthly cost of $26, There is enough JARC money remaining to last until 2/2023, still in Phase 7/8, not even into 9/10 yet rides are averaging a monthly cost of $63, We are currently in Phase 13/14. There are enough 5310 funds (Phase 15/16) to last until 11/2021. Registration and Ridership Reports and Customer Complaint Records: Krystal referred to the Nelson Nygaard reports and Sponsor Cost spreadsheets in the agenda packet for review and discussion. Krystal noted no significant change with the cost or total number of rides since last meeting. There was not a representative from Pace at the meeting to discuss the Customer Complaint records. RTA Updates: Rahman Burton stated that he continues to visit agencies and libraries in the area to promote the RIK program as well as the fixed route services. If you would like him to visit a specific place please let him know. Riders Guide Update: Jennifer Becker sent an requesting all sponsors review the changes she initially

3 made to the Riders Guide. She received no responses. So she included a copy of the changes for open discussion. Several suggestions of changes were made. Jennifer will incorporate those suggestions into the Riders Guide and re-present at the next meeting in September. New Sponsors: Fred Dornback has been working with the Village of Elburn to join the RIK program. All Elburn riders and activity would be categorized as Blackberry and Fred would bill Elburn separately. Board approval is needed from both parties in order to finalize the agreement. Fred will continue to update the committee when he has more information. Public Comment: There was no public comment. The meeting was adjourned by unanimous consent at 10:34 am.

4 Current Year: 2018 TRIP COUNT Sponsor Sponsor Rollup Funding Source Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Average Sponsor Total AID - J AID JARC ,358 AID AID Aurora Twp - J Aurora Twp JARC ,351 Aurora Twp Aurora Twp ,932 1,690 1, ,847 5,540 Batavia City - J Batavia City JARC Batavia City Batavia City ,632 Batavia Twp - J Batavia Twp JARC Batavia Twp Batavia Twp Dundee Partners - J Dundee Partners JARC Dundee Partners Dundee Partners Elgin City - J Elgin City JARC Elgin City Elgin City ,526 1,420 1, ,523 4,568 Elgin Twp Elgin Twp Geneva City - J Geneva City JARC Geneva City Geneva City Hesed House - J Hesed House JARC Hesed House Hesed House South Elgin - J South Elgin JARC South Elgin South Elgin St. Charles City St. Charles City ,856 St. Charles Twp - J St. Charles Twp JARC St. Charles Twp St. Charles Twp Total Trips ,539 6,977 7, ,410 22,229 Bus 5,361 5,259 5, ,468 16,404 Taxi 2,178 1,718 1, ,942 5,825 Total Trips ,321 6,907 7,793 7,455 7,640 7,285 6,812 7,669 7,364 7,850 7,478 6,994 7,381 88,568 % Change 3% 1% -1% 0% JARC 1,991 1,905 2, ,974 5, ,548 5,072 5, ,436 16,307

5 Current Year: 2018 TRIP MILEAGE Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Avg. Sponsor Total Trip Length AID - J 2, , , ,762 8, AID , , , ,861 5, Aurora Twp - J 2, , , ,770 8, Aurora Twp , , , ,295 24, Batavia City - J , Batavia City , , , ,132 9, Batavia Twp - J Batavia Twp Dundee Partners - J 1, , , ,485 4, Dundee Partners , , , ,826 5, Elgin City - J 1, , , ,491 4, Elgin City , , , ,184 21, Elgin Twp Geneva City - J , Geneva City Hesed House - J Hesed House South Elgin - J South Elgin , , , ,201 3, St. Charles City , , , ,900 8, St. Charles Twp - J St. Charles Twp Total Miles , , , ,001 72, Total Miles , , , , , , , , , , , , , , % Change 4% 1% -4% 0% Avg Trip Length

6 Current Year: 2018 Program Performance Cost per Trip Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Avg. Gross Cost per Trip $30.23 $29.26 $ $29.82 Gross Cost per Trip $28.35 $28.51 $28.22 $28.30 $27.90 $28.19 $28.61 $27.95 $26.74 $27.26 $28.68 $29.53 $28.19 % of Previous 6% 3% 6% % Cost per Trip Objective $28 $28 $28 $28 $28 $28 $28 $28 $28 $28 $28 $28 $28 % of Objective 7% 4% 7% % Sponsor Cost per Trip $11.88 $11.31 $ $11.67 On-Time Performance Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Avg. On-Time Performance - Taxi 88% 90% 92% % On-Time Performance - Bus 95% 93% 95% % On-Time Performance Objective 95% 95% 95% 95% 95% 95% 95% 95% 95% 95% 95% 95% 95% Complaints, Late Cancel/No Shows and Missed Trips Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Avg. Total Complaints - - % of Total Rides 0.0% 0.0% 0.0% % 0.0% Late Cancel/No Show - Taxi Late Cancel/No Show - Bus Missed Trips - Taxi Missed Trips - Bus % of Total Rides 5.4% 5.6% 4.5% % 5.1%

7 Current Year: 2018 Program Cost Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Avg. Total Bus Operations 161, , , , ,551 Taxi Operations 66, , , , ,693 Total Gross Cost , , , $221,081 $663,244 Fares 29, , , ,820 86,459 Net Cost (Less Fares) 198, , , $192,262 $576,785 Federal Share 99, , , $96,131 $288,392 County Subsidy 9, , , , , , , , , , , , , ,000 Net Cost to Sponsors 89, , , $86,531 $259,592 % Fares 13% 13% 13% 13% 39% % Federal 44% 43% 44% 43% 130% % County 4% 5% 4% 4% 13% % Sponsors 39% 39% 39% 39% 117% Total Gross Cost , , , , , , , , , , , , $207,909 $2,494,909 Sponsor Cost Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total YTD Sponsor Costs # Trips Sponsor Cost / Trip AID $10, $9, $11, $32, ,124 $15.20 $11.68 Aurora Twp $28, $24, $28, $81, ,891 $10.35 $11.68 Batavia (City & TWP) $8, $7, $8, $25, ,936 $12.95 $11.68 Dundee Partners $7, $7, $7, $22, ,631 $13.59 $11.68 Elgin City $20, $18, $21, $60, ,489 $10.99 $11.68 Elgin Twp $91.19 $ $73.27 $ $17.76 $11.68 Geneva City $2, $1, $2, $6, $11.91 $11.68 Hesed House $0.00 $0.00 $ $ $8.48 $11.68 South Elgin $2, $2, $2, $8, $14.97 $11.68 St. Charles City $7, $6, $6, $20, ,856 $10.92 $11.68 St. Charles Twp $ $ $ $2, $15.73 $11.68 Total Cost $89, $78, $91, $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $259, ,229 $11.68 Total Cost $80, $75, $85, $81, $82, $78, $74, $82, $74, $81, $82, $79, $959, ,568 $10.84 Average Sponsor Cost / Trip

8 Cost Reports 2018 Cost Per Ride # of rides sponsor cost sponsor cost per ride Fares collected Total Cost Total Cost per ride Jan '18 7,539 $ 99, $ $ 29, $ 227, $ Feb '18 6,977 $ 88, $ $ 27, $ 204, $ Mar '18 7,713 $ 100, $ $ 29, $ 231, $ Apr '18 - $ - #DIV/0! $ - $ - #DIV/0! May '18 - $ - #DIV/0! $ - $ - #DIV/0! June '18 - $ - #DIV/0! $ - $ - #DIV/0! July '18 - $ - #DIV/0! $ - $ - #DIV/0! Aug '18 - $ - #DIV/0! $ - $ - #DIV/0! Sept '18 - $ - #DIV/0! $ - $ - #DIV/0! Oct '18 - $ - #DIV/0! $ - $ - #DIV/0! Nov '18 - $ - #DIV/0! $ - $ - #DIV/0! Dec '18 - $ - #DIV/0! $ - $ - #DIV/0! Total Cost per Ride YTD* YTD 22,229 $ 288, $ $ 86, $ 663, $ JARC Cost Per Ride # of rides sponsor cost sponsor cost per ride Estimated fares based on % of rides Total Cost (est. fares) Total Cost per ride Jan '18 1,991 $ 26, $ $ 7, $ 61, $ Feb '18 1,905 $ 25, $ $ 7, $ 58, $ Mar '18 2,026 $ 27, $ $ 7, $ 62, $ Apr '18 - $ - #DIV/0! #DIV/0! #DIV/0! #DIV/0! May '18 - $ - #DIV/0! #DIV/0! #DIV/0! #DIV/0! June '18 - $ - #DIV/0! #DIV/0! #DIV/0! #DIV/0! July '18 - $ - #DIV/0! #DIV/0! #DIV/0! #DIV/0! Aug '18 - $ - #DIV/0! #DIV/0! #DIV/0! #DIV/0! Sept '18 - $ - #DIV/0! #DIV/0! #DIV/0! #DIV/0! Oct '18 - $ - #DIV/0! #DIV/0! #DIV/0! #DIV/0! Nov '18 - $ - #DIV/0! #DIV/0! #DIV/0! #DIV/0! Dec '18 - $ - #DIV/0! #DIV/0! #DIV/0! #DIV/0! YTD 5,922 $ 79, $ $ 23, $ 182, $ Cost per Ride # of rides sponsor cost sponsor cost per ride Estimated fares based on % of rides Total Cost (est. fares) Total Cost per ride Jan '18 5,548 $ 72, $ $ 21, $ 166, $ Feb '18 5,072 $ 63, $ $ 19, $ 146, $ Mar '18 5,687 $ 73, $ $ 21, $ 168, $ Apr '18 - $ - #DIV/0! #DIV/0! #DIV/0! #DIV/0! May '18 - $ - #DIV/0! #DIV/0! #DIV/0! #DIV/0! June '18 - $ - #DIV/0! #DIV/0! #DIV/0! #DIV/0! July '18 - $ - #DIV/0! #DIV/0! #DIV/0! #DIV/0! Aug '18 - $ - #DIV/0! #DIV/0! #DIV/0! #DIV/0! Sept '18 - $ - #DIV/0! #DIV/0! #DIV/0! #DIV/0! Oct '18 - $ - #DIV/0! #DIV/0! #DIV/0! #DIV/0! Nov '18 - $ - #DIV/0! #DIV/0! #DIV/0! #DIV/0! Dec '18 - $ - #DIV/0! #DIV/0! #DIV/0! #DIV/0! YTD 16,307 $ 208, $ $ 63, $ 480, $ *Not an average

9 Sponsor 2018 Cost Per Sponsor Aurora TWP Batavia (City & TWP) Dundee Partners City of Elgin City of St. Charles AID Blackberry TWP Campton (Village & TWP) Inc Board Village of South Elgin Elgin TWP Hesed House St. Charles TWP City of Geneva Kane County Totals (With Kane County) Totals (With Out Kane County) January Rides 2, , ,539 Cost $ 28, $ 8, $ 7, $ 20, $ 7, $ 8, $ $ $ 1, $ 2, $ $ - $ $ 2, $ 9, $ 99, $ 89, Cost per ride $ $ $ $ $ $ $ $ $ $ $ #DIV/0! $ $ $ $ February Rides 2, , ,977 Cost $ 24, $ 7, $ 7, $ 18, $ 6, $ 8, $ $ $ $ 2, $ $ - $ $ 1, $ 9, $ 88, $ 78, Cost per ride $ 9.91 $ $ $ $ $ $ $ $ $ $ #DIV/0! $ $ $ $ March Rides 2, , ,713 Cost $ 28, $ 8, $ 7, $ 21, $ 6, $ 9, $ $ $ 1, $ 2, $ $ $ $ 2, $ 9, $ 100, $ 91, Cost per ride $ $ $ $ $ $ $ $ $ $ $ $ 8.48 $ $ $ April Rides - Cost $ 9, $ 9, Cost per ride #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! May Rides - Cost $ 9, $ 9, Cost per ride #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! June Rides - Cost $ 9, $ 9, Cost per ride #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! July Rides - Cost $ 9, $ 9, Cost per ride #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! Aug Rides - Cost $ 9, $ 9, Cost per ride #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! Sept Rides - Cost $ 9, $ 9, Cost per ride #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! Oct Rides - Cost $ 9, $ 9, Cost per ride #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! Nov Rides - Cost $ 9, $ 9, Cost per ride #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! Dec Rides - Cost $ 9, $ 9, Cost per ride #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! YTD Rides 7,891 1,936 1,631 5,489 1,856 1, ,229 YTD Cost $ 81, $ 25, $ 22, $ 60, $ 20, $ 26, $ 1, $ $ 3, $ 8, $ $ $ 2, $ 6, $ 115, $ 374, Total Cost per Ride YTD * not an average Average # of rides per month 2, , ,410 Average Cost per month $ 27, $ 8, $ 7, $ 20, $ 6, $ 8, $ $ $ 1, $ 2, $ $ $ $ 2, $ 124, Update formulas based on # of months with data

10 Grant Totals for Phases 7 & 8 JARC NF Totals Beginning balance $ 3,059, $ 2,403, $ 5,463, Fed Portion $ 1,529, $ 1,201, Sponsor Match $ 1,529, $ 1,201, JARC NF Totals Beginning balance 1,529, ,201, ,731, Sept '12 - (25,806.16) (25,806.16) Oct '12 (93,025.67) (93,025.67) Nov '12 (91,058.00) (91,058.00) Dec '12 (89,306.66) (89,306.66) Jan '13 (90,893.15) (90,893.15) Feb '13 (85,418.54) (85,418.54) Mar '13 (97,439.91) (97,439.91) Apr '13 (96,019.16) (96,019.16) May '13 (95,563.27) (95,563.27) June '13 (88,100.25) (88,100.25) July '13 (96,206.67) (96,206.67) Aug '13 (91,385.38) (91,385.38) Sept '13 (88,782.99) (88,782.99) Oct '13 (72,921.19) (72,921.19) - July '14 (8,257.55) (8,257.55) Aug '14 (29,558.12) (29,558.12) Sept '14 (26,581.53) (26,581.53) Oct '14 (26,767.70) (26,767.70) Nov '14 (22,239.65) (22,239.65) Dec '14 (25,868.05) (25,868.05) Jan '15 (30,387.81) (30,387.81) Feb '15 (23,561.76) (23,561.76) Mar '15 (25,674.62) (25,674.62) Apr '15 (24,895.38) (24,895.38) May '15 (24,751.91) (24,751.91) June '15 (26,749.06) (26,749.06) Jul '15 (27,439.31) (27,439.31) Aug '15 (24,427.97) (24,427.97) Sept '15 (23,237.81) (23,237.81) Oct '15 (25,782.63) (25,782.63) Nov '15 (22,230.70) (22,230.70) Dec '15 (26,749.96) (26,749.96) Jan '16 (27,612.56) (27,612.56) Feb '16 (26,996.11) (26,996.11) Mar '16 (29,119.71) (29,119.71) Apr '16 (28,377.63) (28,377.63) May '16 (29,293.96) (29,293.96) June '16 (28,803.12) (28,803.12)

11 July '16 (26,816.61) (26,816.61) Aug '16 (30,051.82) (30,051.82) Sept '16 (27,301.25) (27,301.25) Oct '16 (26,829.77) (26,829.77) Nov '16 (25,818.15) (25,818.15) Dec '16 (24,869.17) (24,869.17) Jan '17 (26,045.77) (26,045.77) Feb '17 (24,054.69) (24,054.69) Mar '17 (27,003.42) (27,003.42) Apr '17 (24,237.09) (24,237.09) May '17 (25,758.76) (25,758.76) Jun '17 (24,891.78) (24,891.78) Jul '17 (23,180.84) (23,180.84) Aug '17 (25,690.35) (25,690.35) Sept '17 (24,357.98) (24,357.98) Oct '17 (32,547.33) (32,547.33) Nov '17 (25,876.86) (25,876.86) Dec '17 (23,921.28) (23,921.28) Jan '18 (26,922.34) (26,922.34) Feb '18 (25,311.85) (25,311.85) Mar '18 (27,479.19) Ending balance 365, , Monthly average (26,246.38) (91,933.30) Projected remaining months May '19 Oct '13 Grant Totals for Phases 9 & 10 JARC NF Totals Beginning balance $ 2,414, $ 1,949, $ 2,182, Fed Portion $ 1,207, $ 974, Sponsor Match $ 1,207, $ 974, JARC NF Totals Beginning balance 1,207, , ,182, Oct '13 (20,325.53) (20,325.53) Nov '13 (84,685.11) (84,685.11) Dec '13 (85,144.78) (85,144.78) Jan '14 (80,279.18) (80,279.18) Feb '14 (75,006.85) (75,006.85) Mar '14 (84,372.69) (84,372.69) Apr '14 (77,527.23) (77,527.23) May '14 (74,056.80) (74,056.80) June '14 (68,594.47) (68,594.47) July '14 (71,864.96) (71,864.96)

12 Aug '14 (69,428.48) (69,428.48) Sept '14 (66,816.91) (66,816.91) Oct '14 (71,751.30) (71,751.30) Nov '14 (45,104.71) (45,104.71) Ending balance 1,207, (0.00) 1,207, Monthly average - (75,794.06) Projected remaining months (0.00) Feb '23 Oct '14 Grand total remaining 1,572, $ (0.00) Projected remaining months Mar '23 Oct '14 Grant Totals for Phases 11 & 12 (Federal Portion) New 5310 Funding Beginning Balance $ 2,300, Nov '14 $ (17,461.51) Dec '14 $ (66,626.89) Jan '15 $ (61,603.63) Feb '15 $ (61,611.53) Mar '15 $ (70,019.22) Apr '15 $ (69,784.33) May '15 $ (59,265.16) Jun '15 $ (64,746.64) Jul '15 $ (62,667.93) Aug '15 $ (60,371.21) Sept '15 $ (59,154.37) Oct '15 $ (63,427.90) Nov '15 $ (55,392.37) Dec '15 $ (65,987.53) Jan '16 $ (64,459.65) Feb '16 $ (66,627.94) Mar '16 $ (68,838.97) Apr '16 $ (65,837.62) May '16 $ (66,286.55) Jun '16 $ (66,664.56) Jul '16 $ (61,050.74) Aug '16 $ (65,497.93) Sept '16 $ (59,058.08) Oct '16 $ (66,821.35) Nov '16 $ (59,226.62)

13 Dec '16 $ (57,209.39) Jan '17 $ (63,570.29) Feb '17 $ (60,942.21) Mar '17 $ (67,885.71) Apr '17 $ (66,547.38) May '17 $ (66,080.69) Jun '17 $ (63,653.99) Jul '17 $ (61,039.84) Aug '17 $ (66,688.70) Sept '17 $ (59,708.15) Oct '17 $ (59,012.33) Nov '17 $ (59,171.09) Ending balance $ 0.00 Monthly Average $ (63,403.85) Projected remaining months 0.00 Nov '17 Grant Totals for Phases 13 & 14 (Federal Portion) New 5310 Funding Operations Beginning balance $ 3,098, Fed Portion $ 1,549, Sponsor Match $ 1,549, JARC Beginning balance 1,549, Nov '17 (7,518.57) Dec '17 (65,570.37) Jan '18 (72,255.64) Feb '18 (63,184.19) Mar '18 (73,239.25) Ending balance 1,267, Monthly Average (68,562.36) Projected remaining months 18.49

14 Sept '19 Grant Totals for Phases 15 & 16 (Federal Portion) New 5310 Funding Operations Beginning balance $ 3,145, Fed Portion $ 1,572, Sponsor Match $ 1,572, JARC Beginning balance 1,572, Ending balance 1,572, Monthly Average Projected remaining months Oct '21

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21 MEETING MINUTES FOR MEETING BETWEEN PACE AND AID JULY 17, 2018 AID BOWES ROAD LOCATION In Attendance: Jim Anderson Batavia Township Melinda Metzger Pace Trish Glees Dundee Township Jim Mullaghy Pace Lynn O Shea AID Sally Williams Pace- Kane County Director Jen Fox City of Batavia Jeff Schielke Pace Kathy Hazelwood AID Maurice Sanders Pace Krystal Spracklen AID Amanda Gettes Pace Jackie Forbes Kane County Rosemary Gerty Pace Brenda Hernandez Aurora Township Gloria Yepiz Aurora Township Bill Catchings Aurora Township OPENING OF MEETING The meeting was opened by Lynn O Shea at 11:00 am. She began by stating the purpose of the meeting was to address issues with Ride in Kane and improve the quality of services. Introductions were then made. Melinda Metzger introduced Jim Mullaghy who will be the new Ride in Kane project manager, replacing Joe Pinkston. RIDE IN KANE PROJECT OVERVIEW/SERVICE STATUS REPORT Sally Williams gave an overview of what Ride in Kane is. She explained that it is a para-transit service that is above and beyond ADA services. She went on to say that the parameters are developed by local sponsors. Sally addressed on-time performance. She stated that all services are tracked in a data base through trapeze software. There is a 15 minute window on either side of the designated pick-up time. There is also a mechanism within trapeze in regards to appointment times. Appointment times should be conveyed to the call takers when arranging rides. This will assist is negotiating pick up times in order to arrive on time to appointments. Sally also emphasized that Ride in Kane is a shared ride service. Sally stated that the buses are equipped with mobile data locators. Everything is time stamped. All calls are recorded through the voice logger system. Pace handed out a new brochure on Trip Check which is a new web-based service to allow riders to view the status of their rides and to cancel their rides online. COMPLAINTS/INVESTIGATION PROCESS AND REPORT Included in our packet was the Complaint Process form which outlines the steps to report issues to the Customer Relations department which forwards the information to the Quality Assurance department. Each time there is a complaint, the first thing that is done is 30 days of service is looked at to see if there is a pattern. Complaints are then networked to the actual provider of the service. There was some discussion about the so-called stranded line and how it is not working as it was initially explained to the

22 sponsors. Melinda Metzger stated that if at any time we are not getting the assistance we need that we can contact her. Her cell number is Maurice reviewed a report about the number and type of complaints for the months of January through May Krystal Spracklen asked that the report be more detailed as it had in the past. She will send an example to both Jim and Maurice. OPEN DISCUSSION There was a lengthy discussion about stranded riders and about continuously being told that the ride will arrive in 15 minutes. Pace states that the call center should be checking with the provider to find out where the ride is and how far out and should not just be saying 15 minutes. There is confusion about what is the number to call if after calling the call center your ride still does not show up. Riders should call and pick option 2 if their ride has not arrived within 30 minutes of their pick up time. The Rider s Guide and possible wallet sized information cards with important numbers on them were discussed. The web-site was also discussed as to being revamped to add more information on it. Krystal asked again if it was possible to get the arrival time added to the activity reports to make it easier to assess how long individuals are on the buses. The delay is getting invoices was also discussed. Bill Catchings submitted a spreadsheet that shows on average it takes 77 days to receive an invoice. The shortest time since January 2017 has been 43 days. The longest time has been 110 days. Last invoice received to date has been for March. Sally and Rosemary said they were looking into this and hope to be timelier. Krystal mentioned that the last invoices they received all came at the same time (January March). She encouraged Pace to release the invoices individually in order to have the turn-around time to be more consistent. Meeting ended at 1:00 pm.

23 Sign up for GoGoGrandparent Give yourself or your family affordable independence CLICK THIS BUTTON TO REGISTER CLICK THIS BUTTON TO REGISTER The next couple sections highlight features that callers find useful. Features that family members love are towards the bottom. Getting started All you need is a touch tone telephone that can call 1 (855) You don t need a smart phone or any wizz-bang apps. When you call, you ll hear the services available in your area. Press the digit for the service that you want. For example: Press 1 for a car to your home"

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25 Step Four (optional) Contact your driver directly by calling 1 (855) and pressing 3 at any time. A few common questions Can I cancel my ride? Yes, you can cancel your ride by pressing 9. During periods of normal demand, you have five minutes to cancel your ride for free. If it s been longer than five minutes or if demand is higher than normal, a cancelation fee of $5 - $10 is charged. When the driver arrives, they'll call you three times, then GoGoGrandparent will call you two times. If you're nowhere to be found, whatever the cancellation fee is in your area will be applied. 100% of the fee goes to compensate the driver for their time. How much does it cost? These rides are usually up to 35% the cost of a cab. We ll quote you the fare every time you call. The rate may change when demand is high, but it ll only take a few minutes to go back to normal. We will call you to tell you how much was charged to your card after the trip, or we'll you if you have an attached to your account. Who are the drivers and do I tip them? We subcontract drivers from popular ride-sharing services like Uber and Lyft. We communicate with driver's to insure they are prepared to offer extra assistance and we blacklist drivers that do not perform up to our standards. Tipping is voluntary and recommended in the cases where you ask your driver to lift something up, like a walker or groceries. Though not guaranteed, most drivers are happy to make multiple stops and open doors.

26 Have more questions? Give us a call at 1 (855) Or click here to be taken to our Frequently Asked Questions! CLICK THIS BUTTON TO REGISTER FOR FREE CLICK THIS BUTTON TO REGISTER FOR FREE Features for family members It's a family affair GoGoGrandparent was originally made for our cofounder's grandma as a tool to help him take care of her from far way. Since then our goal has become much more ambitious: we're going to use technology to help older adults live in their home affordably for as long as possible. Text Notifications You will get text notifications whenever your loved one is on the move. You can communicate with the Professional Grandchild overseeing the ride at anytime, and with the driver while the ride is in progress. Eventually we'll start sending higher level alerts if it looks like your loved is taking unexpected trips.

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28 Rider Etiquette Ride in Kane is a public transportation service. A rider may be riding with other individuals at any given time if origin and/or destination locations are within reasonable distances. This means other stops may be scheduled during transit to the Rider s destination. Riders are expected to maintain appropriate behavior during transit. If, at any time, the driver feels a rider is unsafe to transport, they may stop and call 911. The providers of the transportation and the sponsors reserve the right to revoke registration to the Ride in Kane program at any time. Important Phone Numbers Ride in Kane Information Line Schedule, check status, or to cancel a ride Pace Stranded Line Pace Quality Assurance/ Customer Complaints RIDE IN KANE ADHERES TO TITLE VI OF THE CIVIL RIGHTS ACT OF 1964 The Ride in Kane service operates without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been affected by any discriminatory practice under Title VI may file a complaint with their sponsoring agency or the Association for Independent Development (AID), the program administrator. Ride in Kane Rider s Guide Ride in Kane is a shared public paratransit service for eligible seniors and people with disabilities. A rider may be riding with other individuals at any given time. Other stops may be scheduled during transit to a rider s destination. The trip length and time may be longer than direct travel based upon routing. 1. Register -In order to participate in Ride in Kane, you must be a registered rider. Riders are registered via local sponsors. To find out if you are eligible to use the service either contact the Ride in Kane Information Line at or visit the program website at 2. Ride Fares Riders pay $4.00 exact cash fare for each trip made for the first 10 miles of any trip. The fare is $1.50 every additional mile over 10 miles. Trip cost is calculated at time of booking. Cash fares subject to change by Ride in Kane Sponsor Committee 3. Service - Service is provided 365 days a year, 24 hours a day, 7 days a week, including holidays. Service is provided by handicapped accessible buses and taxis as determined by your local sponsor and the Pace Call Center. Ride pick-up is from origin to destination. Drivers do not provide assistance in and out of buildings but will make every effort to assist a rider in and out of the vehicle.

29 4. Schedule a Ride After you become a registered rider, you can schedule a ride. The rider must provide the following information: Complete and exact address and phone number of your origin and destination. 1. Appointment times (i.e. doctor, dentist, hair, etc.) or employment hours allow a minimum 15 minute buffer between arrival time and appointment time. 2. Physical description of pick-up area including entrance, driveways, signs, and building names, numbers, letters etc. This is very important for locations with multiple entrances 3. Major intersections or cross-streets closest to pick-up location if known. 4. If applicable, companion mobility aids. Before you end the call, have the booking agent confirm the following information: 1. Pick-up time 2. Appointment time 3. Pick-up location exact address Door #, entrance 4. Drop off location exact address Door #, entrance 5. Special instructions for the driver 6. Return trip information 7. Cost of trip (cash only and exact change required) 5. Travel Assistants & Companions Ride pick-up is from origin to destination. Drivers do not provide assistance in and out of buildings but will make every effort to assist a rider in and out of the vehicle. When a rider s needs are beyond the responsibility of the driver, a travel assistant is required. One travel assistant or companion (i.e. spouse, family member, friend, etc.) may ride at no charge. The mobility needs of the extra rider (assistant or companion) needs to be conveyed to the call center when scheduling the ride to assure adequate space is available. 14. Subscription Rides If travel is required for two days or more per week to the same location for an extended period of time, the rider may apply for a subscription. Subscription rides eliminate the need for contacting a booking agent to book trips every week except for the occasional trip adjustment and cancellation. The same cancellation policy applies to all trips. To apply for subscription rides, contact your sponsor. Not all sponsors allow for subscription registrations. 15. Group Trips Group trips are when 3 or more riders are departing from and returning to the same location. Group riders receive a discounted fare. We strongly encourage scheduling group trips whenever possible. Please contact your sponsor for more information. Prepaid fares are not accepted. 16. Comments/Complaints/Compliments Safety, courtesy and on-time performance are expected of all our transportation providers bus, van or taxi. Please contact Pace Quality Assurance representatives at to submit comments, complaints, and/or compliments regarding Ride in Kane. Be prepared to describe the nature of the incident along with the date and approximate time, with as much detail as possible. Contact us immediately following the incident to get the most accurate report and timely response. Some sponsors have complaint forms for use by riders, please contact your sponsor for a form. Riders may request a copy of the Complaint, Grievance, and Appeal Procedures from their respective sponsors. A copy is posted on the Ride in Kane website. This procedure lists the steps to take to further pursue a complaint should the riders not be satisfied with how an issue has been handled.

30 6. Reservations & Travel Times Reservation hours are between 6:00 a.m. and 6:00 p.m. Monday Friday and between 8:00 am and 5:00 pm Saturday and Sunday. Trips can be reserved up to seven days in advance. Same day reservations are not guaranteed and require at least four hours advance notice. We encourage scheduling rides at least one-day in advance. When requesting destination time of arrival (i.e., appointments), allow booking agent to recommend a pick-up time. The busiest travel times are between 5:00 a.m. and 10:00 a.m. and 2:00 p.m. and 5:00 p.m. Book rides that fall between those times well in advance to ensure availability whenever possible. Plan for longer ride times during these hours. Whenever possible, avoid discretionary trips such as grocery shopping or routine appointments during these times. 7. Negotiating a pick up time There may be instances where a pickup time cannot be booked as requested. The booking agent will then negotiate a pickup time that can be up to 1 hour before and up to 1 hour after the requested time. If the rider does not accept the negotiated pickup time, the trip is considered denied by the rider. 8. Appointments & Return Trips It is very important to let the booking agent know if you have an appointment time. Allow 15 minutes prior to appointment times. For example, if your work day starts at 8:30 a.m., tell the booking agent your appointment time is 8:15 a.m. For return trips, allow at least 15 minutes after the completion of your appointment. For example, if your work day ends at 6:00 p.m., request a 6:15 or later pickup. 9. Pick-up The driver has a 15 minute pick-up window. For example, if your scheduled time is 8:30 a.m., the driver has until 8:45 a.m. to pick you up. At 8:46 a.m., the driver is considered late. At that point, check the trip status by contacting The driver is required to wait 5 minutes past the scheduled pickup time. If you do not show within 5 minutes, the trip is considered a no show and you may be required to pay a $10.00 fine. A sponsor may suspend or permanently revoke the ride privileges of riders who miss too many rides. Frequently, more than one rider is scheduled for a pick-up at the same location. Before boarding the vehicle, confirm the rider name with the driver. 10. Late Pick-ups If your ride is more than 15 minutes late, first contact the Call Center at to check on your ride. Call the Pace Stranded Line for any delays beyond the normal window provided by your booking agent. This line is manned by Pace personnel. 11. Cancel a Ride To cancel a ride, call If you need to cancel a ride, call as soon as possible. When cancelling a trip, remember to cancel the return trip as well. A ride cancelled with less than 2 hour notice is considered a late cancel and the rider may be required to pay a $10.00 fine. A sponsor may suspend or permanently revoke the ride privileges of riders who miss too many rides due to late cancelation. 12. Changing Pick-up/Drop-off Time or Location If you would like to change the pick-up or drop-off location or time of your scheduled trip, you must do so 4 hours prior to your pickup time by contacting the call center at Emergencies In case of emergency, the driver stops the vehicle and dials 911. The driver does not provide medical assistance.

31 KANE COUNTY PARATRANSIT COORDINATING COUNCIL 41W011 Burlington Road St. Charles, IL Phone: Fax: RIDE IN KANE SPONSORS Association for Individual Development Aurora Township Batavia Township Blackberry Township Campton Township City of Batavia City of Elgin City of Geneva City of St. Charles Dundee Township Partners (East Dundee, Dundee Township & Sleepy Hollow) Elgin Township Kane County Paratransit Coordinating Council (KCPCC) I. Opening Of Meeting Agenda Tuesday, September 4, :00 a.m. A. Introductions B. Approval of Meeting Minutes from March 6, 2018 II. Sub-Committee Reports A. Membership Committee B. Consumer Advisory Committee C. Ride in Kane Committee III. Other Business IV. Public Comment V. Adjournment KCPCC members are welcome to attend the RIK Sponsor Committee meeting which is held from 9:00 to 10:00 a.m. Hesed House INC Board NFP Kane County Kaneville Township Pace Suburban Bus St. Charles Township Senior Services Associates Village of Campton Hills The meeting will be held at the Kane County Government Center Auditorium, Building A 719 S. Batavia Avenue, Geneva, IL (630) The next meeting of the Kane County Paratransit Coordinating Council will be held Tuesday, March 5, 2019, 10:00 a.m. at the Kane County Government Center Auditorium, 719 S. Batavia Avenue, Geneva Village of Gilberts Village of South Elgin

32 KANE COUNTY PARATRANSIT COORDINATING COUNCIL LYNN O SHEA Council Chair JIM ANDERSON-Council Vice Chair SHERRI WEITL Council Vice Chair Kane County Paratransit Coordinating Council MEETING MINUTES March 6, W011 Burlington Road St. Charles, IL Phone: Fax: RIDE IN KANE SPONSORS Association for Individual Development Aurora Township Batavia Township Blackberry Township In Attendance: Jennifer Becker, Kane County DOT Kathy Hazelwood, AID Lynn O Shea, AID Krystal Spracklen, AID Tricia Skibley, AID Bill Catching, Aurora Township Gloria Yeniz, Aurora Township Jim Anderson, Batavia Township Fred Dornback, Blackberry Township Trish Glees, Dundee Township Kathryn Gullickson, Dundee Township Dave Waden, City of Elgin Sherri Weitl, Geneva Ron Johnson, St. Charles Township Sharon Bober, St. Charles Township Lauren Blayney, South Elgin Glenda Love, NEIAAA Joe Pinkston, PACE Chris Rose, PACE Martin Sandoval, PACE Rahman Burton, RTA Fluturi Demirovski, RTA Campton Township City of Batavia City of Elgin City of Geneva City of St. Charles Dundee Township Elgin Township Hesed House INC Board NFP Kane County Pace Suburban Bus Senior Services Associates St. Charles Township Sugar Grove Township Village of South Elgin The meeting was called to order at 10:10 am by Jim Anderson, Council Vice-Chair. Introductions were made. Meeting minutes were not presented for approval. Jennifer stated that she will provided the minutes at the next meeting scheduled in September. Election of Officers: Jim Anderson was nominated to serve as the Chair Council of the Kane County Paratransit Coordinating Council (KCPCC) and RIK Sponsor Committee. Trish Glees and Bill Catching were nominated to serve as Council Vice-Chairs of the KCPCC and RIK Sponsor Committee. Upon a motion for approval made by Fred Dornback and seconded by Lynn O Shea. Sub-Committee Reports: Membership Committee: Lynn stated that Jennifer, Krystal and herself have presented to potential sponsors but ultimately the potential sponsor does not follow through with a sponsorship commitment to the RIK program. Fred Dornback has invited the Mayor of Elburn to attend a RIK Meeting to obtain a better understanding on the RIK program. The Kane County Chronicle will be issuing an article about the RIK Program. They contacted Fred Dornback to discuss. He also referred them to Jennifer Becker for additional information. Consumer Advisory Committee: Lynn stated that the committee is looking for a senior or other member of Kane County to serve on committee. Sherri said that when she is ready to use the RIK service upon retirement she will consider serving on the committee. Ride In Kane Committee: All in attendance were present at the RIK Sponsor Meeting which was held immediately prior to this one, all new business was covered at that meeting. Other Business: Lynn O Shea shared that she will be retiring at the end of this year. Sherri Weitl also said that she is retiring effective 4/2/18 and this will be her last meeting. Going forward, we will combine the KCPCC agenda with the RIK Sponsor Meeting agenda. Public Comment: There was no public comment. The meeting was adjourned by unanimous consent at 10:37 am.