Control every aspect of your business, at the touch of a button! Hotel & Restaurant Technology

Transcription

1 Control every aspect of your business, at the touch of a button! Hotel & Restaurant Technology

2 From taking reservations to taking payments, from tracking people to tracking stock, from managing sales to maximising profit, from checking-in to checking-out and everything in between! First impressions are everything, so from the minute your guest calls to make their allimportant reservation; HART starts to work its magic. With its simple to use, but detailed profiling screen, guests credentials will be taken in a series of workflow prompters. 2

3 Guest history and booking information on one screen Automated confirmation letters Room allocation assignment Detailed sales analysis Workflow prompters Total business control Every successful hotel sales team knows its markets and with HART on board you will be way ahead of the game! With an incredibly strong reporting facility HART can provide indepth market analysis and sales reports at a touch of a button. From rate plans to promotion analysis, HART can arm your management team with all of the information they need to make your business work. 3

4 Once checked-in your guest wants to relax in the knowledge that every aspect of their stay is taken care of. On check-in, restaurant, spa and golf reservations are processed immediately onto the single screen. With the integrated POS throughout all departments, no booking is forgotten and no extra purchases are missed! 4

5 Automated staff rotas Stock analysis Trend reports Function sheet and contract creation Multi-information single screens Complex business analysis With corporate business being a key focus of many hotels, HART acts as a vital function organisation tool. As well as the complex business and market analysis, HART makes organising an event easy. It provides users with automated generation of function sheets and contracts, an automatic event scheduling tool and the ability to access the function diary, bedroom availability and facility diaries all at the same time. 5

6 As well as impressing your first time guests with the personal touch, HART also provides the tools at the touch of a button to manage loyalty initiatives and leisure club memberships, alongside renewals and invoices for your equally as important existing clients. 6

7 Automated spa diary/ Tee Times planner Report analysis on client spend Loyalty management Gift Voucher and membership management Departmental finance reports BACS payment facility Your guest may have checked-out, but the hard work doesn t stop there. At the heart of any business lies the finance department; and hotels are no different. HART enables the account s department to create complex business analysis reports, which break down on each departmental spend and provide accurate and next day daily revenue reports. 7

8 HART Hotel and Resort Technology The diagram below illustrates the multi-functionality of HART, and shows the many departments and sections of each department that the single system can benefit. 8

9 HART Report and analysis functions The diagram below illustrates some of the many specific and in depth reports and analysis functions that HART can perform for individual departments. 9

10 Don t just take our word for it We have had a PMS in place at Eriska for over 10 years; however we opted for HART because it offered a rare blend of daily functionality and the ability to capture historical and future marketing data which would help us develop our future sales. Le Manoir aux Quat Saisons HART was easy to learn and use on a daily We are delighted to have selected the Hart system as our new PMS.The flexibility and its easy, logical use, in addition to the fact that it works from one database for all sections of the PMS were all key deciding factors. operational and sales level.very few PMS offer the blend of hotel, spa and golf packages allowing us to fully utilise all the marketing and sales elements of our business. We are small being only 23 bedrooms and yet we have a complex market mix, but HART has helped us This system is extremely appropriate to our size, quality and diversity of operation. We have also found the willingness and ability to track these markets with great success. Beppo Buchanan-Smith, Proprietors of the Isle of Eriska, Argyll, Scotland. address particular issues specific to Le Manoir very refreshing. 10 Tom Lewis, General Manager, Le Manoir aux Quat Saisons, Great Milton, Oxfordshire

11 Where can you find HART PMS? The Vineyard at Stockcross Isle of Eriska Donnington Valley Hotel and Spa The Vineyard at Stockcross Stockcross, Berkshire 5-star hotel and spa 49 bedrooms Michelin-starred restaurant Donnington Valley Hotel and Spa Newbury, Berkshire 4-star hotel, spa and golf course 111 bedrooms 11 conference and meeting rooms Isle of Eriska Argyll, Scotland 5-star hotel and spa 21 bedrooms Award-winning restaurant Le Manoir aux Quat Saisons Oxfordshire 5-star hotel and extensive gardens Michelin-starred restaurant run by Raymond Blanc 32 individually designed suites Balbirnie House Fife, Scotland One of the finest of the privately owned small luxury hotels in Scotland 30 individually designed bedrooms Two restaurants in 416 acres of countryside. Maison Talbooth/ Milsoms/ Le Talbooth The Pier at Harwich Colchester, Essex Selection of four properties on four different sites all needing to be linked Combination of 39 bedrooms on four sites Extensive dining membership club LennoxLove East Lothian 4-star property on a sprawling estate 11 bedrooms and suites Numerous outdoor activities 11

12 We thank you for taking the time to read our brochure; we hope it has been of interest. If you are keen to find out more about HART, or would like to see a demonstration of the product, please do not hesitate to contact us and we will be delighted to help you with any information you may need. 12 Athena Solutions Ltd Centurion House Central Way Andover Hampshire SP10 5AN Telephone Facsimile enquiries@athenasolutions.co.uk Web This brochure is Copyright Athena Solutions Ltd and is protected under UK and international law.