GUEST SERVICES DIRECTORY MUNICH MARRIOTT HOTEL

Transcription

1 GUEST SERVICES DIRECTORY MUNICH MARRIOTT HOTEL

2 WELCOME Dear guest, I am pleased to welcome you to the Munich Marriott Hotel. My team and I are looking forward to hosting you brilliantly. We blend contemporary style with passionate and precise service to provide you with a vibrant and energetic superior lodging experience which enables you to combine both, business and leisure. Create the future of meetings and events with us. We guarantee the success of your meeting by offering flexible meeting studios, innovative technology and our culinary concept perfectly matching your needs. Indulge yourself after a busy day and enjoy a variety of regional specialties at our restaurants and relax in our Himaphan Spa & Health Club. Travel improves the mind wonderfully and does away with all one s prejudices Oscar Wilde ( ) Erich Zuri, General Manager MUNICH MARRIOTT HOTEL

3 AT YOUR SERVICE At Your Service - Your direct service connection Our team is delighted to assist you and to answer your questions. If you need directions, room service or assistance, simply press the At Your Service button on your phone or dial 98. AIRPORT SHUTTLE DEPARTURE DOCTOR EXTRA BED/CRIB FACSIMILE SERVICE HAIRDRESSER LAUNDRY SERVICE/CLEANING LIMOUSINE SERVICE LOST PROPERTY LUGGAGE SERVICE PHARMACY PHOTOCOPY SECURITY TAXI SERVICE TURNDOWN SERVICE WAKE UP CALL

4 SERVICES & INFORMATION ACTIVITIES Our concierge and guest relations team will be happy to assist you with information, reservations, excursions, car hire and much more. More information is available under Sightseeing. ADAPTER If you need an adapter, please contact At Your Service. AIR CONDITIONING/HEATER All hotel rooms are equipped with air conditioning. Please follow the instructions on the control panel. If you have questions contact At Your Service. AIRPORT SHUTTLE The Lufthansa shuttle service stop is located within walking distance from the hotel. For price information and directions please contact our Concierge or At Your Service. ATM/CASH MACHINE The nearest ATM is located just a short walk away in the Sparkasse in the pedestrian area. BABYSITTING At Your Service will be happy to provide the contact details of some agencies. The choice and booking is up to you. BIKE RENTAL We provide bikes for hire with seasonal limitations. Please enquire at the front desk for availability and prices. BUSINESS CENTER imacs and the ability to print documents are available for your convenience. It is located on the ground floor next to our restaurant. At Your Service will be happy to assist you with additional services. CAR RENTAL/LIMOUSINE SERVICE Our At Your Service will be delighted to help you with a reservation. CHURCH/WORSHIP For further information please contact our Concierge or At Your Service. CONCIERGE Our Concierge is located in the lobby. He will assist you with any questions and requests. This includes, among other things, reservations for restaurants, recommendations for activities and information on local attractions. CREDIT CARDS We accept American Express, Diners Club, Master Card and Visa. DEPARTURE The departure time is at 12:00 noon. If you would like to extend your stay or depart later, please contact At Your Service or reception to check availability and incidental charges. DOCTOR If you need medical care, please get in touch with At Your Service. ELECTRICITY All our power outlets in the hotel have an electric voltage of 230V. ESCAPE PLAN You can find the escape plan on the back of your door. Please find further instructions under Emergency & Security. EXPRESS CHECK OUT We offer every guest the possibility of an express check out. Please contact the front desk for detailed information. EXTRA BED/CRIB Depending on availability, we can accommodate an extra bed or a crib in your room if required, so please contact At Your Service. FACSIMILE SERVICE The front desk will assist you with outgoing faxes. The confirmation or incoming faxes are delivered to your room. FIRST AID Please contact At Your Service for any help. FITNESS/POOL More information is available under the heading Himaphan-Health Club & Spa. FLOWERS Planning a surprise? Consult At Your Service or our Concierge. FOREIGN EXCHANGE A number of foreign currencies can be exchanged at the front desk. You can exchange up to US$ 200 per day. ICE MACHINE You can find an ice machine located on floors 3, 4 and 5 next to the room -53 with an appropriate sign on the door. INTERNET We provide you with a Wi-Fi high speed Internet connection. For more information, please go to the section Telephone & Internet. IRON/IRONING BOARD In your wardrobe you will find both an ironing board and an iron. For an extra charge, we also offer an ironing service, please see Laundry Service/Dry Cleaning. MOVIES AND TV National and selected international TV channels are available at no charge. NON SMOKING HOTEL Please note that smoking is only permitted in a dedicated smoking room. Smoking in a non smoking room will cause a cleaning fee of 180,00. Smoking in any of the public areas is prohibited. LAUNDRY SERVICE/DRY CLEANING Please leave your laundry latest by 8:30 am on weekdays and 9:00 am on Saturdays either at the Front Desk or contact At Your Service for collection and it will be returned on the same day. There will be an additional charge of 50% if you hand in your laundry between 8:30 am and 2:00 pm weekdays. On Sundays and Bank Holidays, laundry service is on request. LOST PROPERTY Found items are kept in our lost & found according to legal requirements. Shipping to you is at your own cost. LUGGAGE SERVICE Please refer to At Your Service to pick up your luggage, or if you wish to leave your luggage to be collected at a later time.

5 SERVICES & INFORMATION MAIL/STAMPS You can buy stamps and get all the necessary information regarding your shipment at our concierge. If you are expecting a parcel, please inform front desk. MARRIOTT REWARDS Become a member of Marriott Rewards, our loyalty program. Earn valuable bonus points or frequent flyer miles and benefit from exclusive hotel offers, attractive benefits and perks worldwide. MASSAGE More information is available under the heading Himaphan-Health Club & Spa. PARKING Parking is available in the adjacent public parking garage. For price information please ask at the front desk or At Your Service. PERSONAL TRAINER More information is available under the heading Himaphan - Health Club & Spa. PHARMACY Please ask At Your Service or the front desk for directions to the nearest pharmacy called Pharmacy at the Berliner Strasse or for the emergency services locations. PHOTOCOPY Please contact At Your Service for service and price information. RADIO Our televisions also have selected radio stations. Please see the channel list. RESTAURANTS To get more information about our restaurants, please go to the category Restaurants. At Your Service will be happy to assist with your reservation. ROOM CLEANING Marriott pursues a Green Movement. This means you get a daily room cleaning. For a longer stay your linen will be changed every 3 days. For the request of a daily change or to make your stay more comfortable, including extra-soap, towels, anti-allergic pillows, etc. please get in touch with At Your Service. ROOM SERVICE/IN ROOM DINING We offer a 24 hours Room Service. A separate menu is available in your room. To order please contact At Your Service. SAFE Please do not leave any valuables unattended in your room. Please use the safe provided in your room or the safety deposit boxes at the reception. The hotel assumes no liability for lost items. SAFETY PRECAUTIONS In order to identify people at your door, a spy hole is provided. If you leave the room, please make sure that the door is properly closed. PRIVACY If you do not wish to be disturbed, please hang the Privacy Please sign on the outside of your door. SHOESHINE MACHINE You can find a shoe cleaner located on floors 3, 4 and 5 respectively next to the room -53 with an appropriate sign on the door, in the foyer of 1st Floor and also in the lobby.

6 SERVICES & INFORMATION SIGHTSEEING Please contact our concierge for more information. TAXI/CAB Taxis are available in the vicinity of the hotel. If you need a shuttle for five guests or more, please contact At Your Service for a reservation. TEA/COFFEE SET A complimentary coffee and tea selection is in your room for your convenience. TURNDOWN SERVICE If you require turndown service, please call At Your Service. WAKE UP CALL To set a wake up call or reminder, please contact the reception or At Your Service. WATER TREATMENT To comply with local regulations we have to advise you of any minerals added to our water treatment plant to prevent corrosion and lime scale build up. The only mineral being added is Phosphate (PO4) via a certified process. This process enables us to purify the water and prevent any diseases. Phosphate (PO4) max concentration in the drinking water in Munich: <0,50mg/l Max concentration by German law: 6,7mg/l Concentration of our hotel drinking water after adding Phosphate: 4,4mg/l MUNICH MARRIOTT HOTEL

7 HIMAPHAN SPA & HEALTH CLUB Relaxation and well-being are the essential components of the Himaphan Health Club. Indulge yourself in various treatments, named after the mythical creature of Himaphan forest on the slopes of Mount Meru. You will find the Himaphan in the lower level, accessible via the lobby and the elevator on the floors next to the rooms -19 and -20. Our spa area is open daily from 06:00 am - 11:00 pm. It offers: 1 sauna with approx C 1 steam bath with approx. 48 C 1 pool with approx C - Length 11m, - Width 6m, - Depth 0,90-1,35m 1 whirlpool with approx. 35 C For hotel guests, our Health Club is freely accessible. To book a massage and for prices, please contact At Your Service. Our wide range extends from manicure to facial and beyond to a range of pleasant massages and treatments. Our fitness area is open daily 24 hours. It offers some complimentary equipment for strength and cardio-vascular training as well as a Power Plate with integral Virtual Trainer for some extra charges. SAUNA OPENING HOURS Monday - Friday 7:00 am 10:00 am & 5:00 pm 10:00 pm Saturday/Sunday/Holidays 7:00 am 10:00 pm If you wish to turn the sauna on outside of the opening hours mentioned above, please ask our service team or contact our At Your Service team at extension #98. We need a lead time of one hour to heat up the sauna completely. Lockers are available in the changing rooms. The hotel assumes no liability. RESTAURANTS FRESH FIELDS We invite you to join us for breakfast in our restaurant fresh fields. Breakfast opening times: Daily 6:30 am 11:00 am Please ask for our late breakfast on Sundays. GRILL93 Lunch opening times: Daily 12:00 pm 2:00 pm Dinner opening times: Daily 5:30 pm 10:30 pm As well as the legendary USDA Prime Beef, we also source our meat from the finest regional suppliers. A variety of side dishes and sauces transforms every meal into a special culinary experience. Grill93-Restaurant.de CHAMPIONS BAR AMERICAN SPORTSBAR Treat yourself to some authentic American burgers, sandwiches and salads along with exciting live-sports. Soccer, Basketball, American Football or Golf remember the winner is always you!. LOUNGE93 CAFÉ & BAR In our lounge93 Café & Bar we are proud to offer various snacks such as tramezzini, ciabatta or sandwiches in addition to small delights from our pastry chef. Opening times: Daily 9:00 am 11:00 pm TERRACE93 Enjoy light snacks on our terrace. Opening times:: Daily 9:00 am 11:00 pm Weather permitting Opening times: Daily 5:00 pm 1:00 am Soccer matches 3:00 pm 1:00 am Our kitchen is open until midnight. Please be aware that our opening times may vary based on live broadcasts. In addition we have a Friday Live Music Event every 2 weeks with different bands and music styles. Good Food Good Times Good Sports Championsbar.de

8 TELEPHONE & COMPUTER VOICE MAIL Your telephone is equipped with a voice mail feature which can be customized with your own personal greeting. A flashing light on the phone indicates a new message which can be retrieved by pressing Voice Mail and following the instructions. INTERNET Complimentary internet is available in our business center either via our imacs or the network connection. Wireless internet is also complimentary in our public areas. To log on please select Marriott_PUBLIC. Please note that the speed is capped at 2 Mbit/s. To use the internet in your room, please select Marriott_GUEST and activate one of the available packages. ROOM TO ROOM CALLS Please dial 1 and then the room number. Calling from room to room is complimentary. LOCAL AND LONG DISTANCE CALLS Please dial 0 to get an outside line followed by the number you wish to dial. Please note that the charges will be directly applied to your room folio. TELEPHONE CHARGES Please be advised of the following charges. Pricing is per minute. 1st Minute Minutes 2-12 Minutes Minutes 36 + Location USA / Canada 3,27 4,02 2,02 0,12 Europe 2,47 3,12 2,02 0,12 Asia / Middle East 6,04 8,79 4,99 0,79 Other Countries 7,09 10,09 6,39 1,39 Mobile Calls 3,14 3,24 1,54 0,24 Domestic Long Distance 0,94 1,19 0,64 0,09 Local Calls 0,49 0,49 0,19 0,04

9 WHERE TO FIND WHAT? OUR ADDRESS Munich Marriott Hotel Berliner Strasse Munich-Schwabing HOW TO GET HERE From Main Train Station S-Bahn to Marienplatz, then U6 to Nordfriedhof By cab about 20 minutes From the Airport S-Bahn 1 or 8 to Marienplatz, then U6 to Nordfriedhof By cab about 30 minutes Lufthansa Shuttlebus to Schwabing Nord, about 30 minutes By Car Coming from the Airport on the highway A9 towards München. Public transportation U-Bahn Station Nordfriedhof Line U6, tickets can be purchased at reception Cab stand in front of the hotel SHOPPING Main shopping area is located between Marienplatz and Stachus Closest shopping area is Münchner Freiheit, take U6 to Münchner Freiheit or a 20 minute walk Olympia Shopping Mall,U6 to Münchener Freiheit - switch to U3 to Olympia Einkaufszentrum EMERGENCY & SECURITY SECURITY You can store your valuables in the safe in your room or in one of our safes at the reception free of charge. IN CASE OF EMERGENCY The most important part of our safety program is that you know how to respond in case of an emergency. On arrival at our hotel, please take a moment to take a look at the emergency exits on your hallway. The escape route is displayed on the back of your bedroom door. Alarm signals are mounted on each floor and in each room. In an emergency press the alarm button in the immediate vicinity. Please familiarize yourself after check in with the following safety precautions: Locate the emergency exits Please have a look at the diagram on the back of your bedroom door Locate the nearest fire extinguisher and alarm button FIRE SAFETY PROCEDURES Our hotel is equipped with an efficient fire alarm system. We want to be sure that you are prepared to leave the hotel safe if one of our warning signals sounds. For your own safety please make yourself familiar with the following procedure. IF YOUR DOOR FEELS HOT OR IS IMPASSABLE Place wet towels on the floor in front of your door Call At Your Service and tell them your name and room number Turn off your air conditioning or heating to prevent smoke entering your room Lie down on the floor to avoid inhaling fumes SECURITY TIPS If you are in the room, lock your door with all the available closure devices and use the attached spy hole in the door to identify visitors Before you open the door, please ask for their identification. If you are unsure, please contact At Your Service. Make sure that all doors and windows are closed Be alert and look around carefully when you enter the garage If you are traveling with a car, leave no valuables in your car If you hear or see anything suspicious around the hotel, please notify immediately a hotel employee LEAVING THE HOTEL In case of an evacuation, you will be informed via an announcement Take your room key with you Please check if your door is hot or smoke is entering before you leave If the corridor is accessible, please leave the hotel by the closest available emergency stairs Do not use the elevators

10 München Marriott Hotel Berliner Straße 93, München, Germany T: +49.(0) ,

11 2013 Marriott International, Inc. MCA