GRAND HOTEL MENAGGIO INFORMATION DIRECTORY.

Transcription

1 GRAND HOTEL MENAGGIO INFORMATION DIRECTORY 1

2 ADAPTORS A limited number of adaptors can be obtained from the Concierge at the reception of the hotel. These should be returned to Concierge at the end of the stay. GRAND HOTEL MENAGGIO INFORMATION DIRECTORY The Grand Hotel Menaggio is situated on the most elegant of Italian lakes, Lake Como. This refined and relaxed hotel has 94 rooms and offers a high level of comfort, good food and service. The atmosphere is peaceful and the accommodation and public rooms stylish and comfortable. However, its greatest asset is its position. Situated in the most attractive central lake area, it is ideally placed for day excursions to some of the loveliest villas and gardens of Lombardy. ADDRESS Grand Hotel Menaggio Via IV novembre Menaggio Italy AIR CONDITIONING Air conditioning is available in all rooms and restaurant of the hotel. COMMUNICATIONS If you wish to contact the hotel please call This is an Italian number so calls to this number are charged at an international rate. There is a phone in your room, which has access to an outside line. You can make room-to-room calls free of charge (see section on Telephone Calls). You can contact the hotel by at info@grandhotelmenaggio.com. All rooms and public areas offer complimentary Wi-Fi. DAILY PROGRAMME Your Tour Manager will confirm the following day s arrangements as well as any specific information about the day s activities the previous evening. DIETARY REQUIREMENTS If you have any dietary requirements such as vegetarian and gluten free please notify the Reservations Department at the time of booking. We will endeavour to accommodate your needs. Once checked in, please speak to the Chef/ Maitre D at dinner on your first night to reconfirm your requirements. DINING AND DRINKING Breakfast is served daily in the main restaurant from 7:30am to 10:00am Lunch is served daily in the main restaurant from 12:30pm to 2:00pm Dinner is served in the main restaurant from 7:00pm to 9:00pm DISABLED FACILITIES There are no disabled rooms but there is a disabled bathroom available on the 1st floor of the hotel (0)

3 DRESS CODE You may dress however you feel comfortable, whether it be casual, summery or smart, it s up to you. ELECTRICITY The voltage is 220 volts. There are a limited number of adaptors available in the hotel which can be provided upon request. EMERGENCY PROCEDURES In the unlikely event that an emergency should occur during your stay, we ask that you remain calm and follow the instructions of the staff. We request that as soon as you enter your room, you carefully read the safety instructions fixed on the inside of your hotel room door. END OF STAY QUESTIONNAIRE Your comments are important to us therefore we ask that you fill in the questionnaire sent with your final documents. We are always looking for ways to improve your holiday and in order to do this we need some feedback from our guests. LAUNDRY SERVICE A laundry and dry cleaning service is available in the hotel. Laundry bags and a price list can be found in the wardrobe of your hotel room. Please fill in the laundry list and leave it together with the bag of garments to be washed on your bed. LIFT There are two lifts within the hotel. LOST PROPERTY Before you check out, please check your hotel room to ensure you do not leave anything behind. If you discover you have left any items behind, please contact Noble Caledonia directly. If we are able to recover your item(s) we will contact you to arrange delivery or collection and any costs incurred will be at your own expense. MAIL Letters or postcards can be left at Reception for postage. Please ask at Reception for more information on purchasing stamps or postcards. MEDICAL FACILITIES A hospital is located five minutes from the hotel. A doctor, if available, can also be called to visit a hotel guest. MINI BAR For your convenience a mini bar facility has been set up in your room. NEWS News channels are available on your TV in your hotel room. PUBLIC AREAS The Grand Hotel Menaggio features a heated outdoor pool with pool towels provided and comfortable sun loungers, a fitness room (extra charge for massage), lakeside garden area, large bar and terrace, comfortable lounge as well as complimentary Wi-Fi in all rooms and public areas. The lawns and swimming pool on the water s edge are perfect for relaxing, reading a book or watching the waterborne activity. ROOM ACCOUNT All guests will have their own room account once credit card details have been given to Reception on arrival which allows you to sign for any expenses and then settle your bill at the Reception Desk at the end of your stay. Prices are shown and charged in Euro. Your room account can be paid by: Credit Card (Visa, MasterCard or American Express) Cash (Euros) ROOMS AND SUITES There are three choices of room type, you can choose to upgrade your room to overlook the swimming pool and lake and whether or not you would like the added advantage of a balcony. All the rooms are equipped with telephone, satellite television, safe deposit, air conditioning, fridge, hairdryer, private bath or shower and complimentary Wi-Fi. Land View Rooms Furnished with care and elegance, equipped with every modern comfort, a bath or shower and one king or two twin beds. There is no lake view. Lake View Rooms Magnificent views of the lake. Elegantly decorated rooms, equipped with all modern amenities, a bath or shower and one king or two twin beds. Lake View Rooms with Balcony Spacious and bright, furnished with taste and elegance and with balconies that allow you to enjoy an impressive view of the lake. They are equipped with a bath or shower and one king or two twin beds. SAFE In the closet of your room is an electronic safe which can be programmed with a personal code. Should you require any assistance, please contact Reception (0)

4 SAFETY DRILL & SAFETY Emergency evacuation procedures are shown on the back of your bedroom door. SMOKING POLICY Grand Hotel Menaggio offers a smoke-free environment. Smoking is not permitted inside the hotel. Smoking is permitted only outside. We kindly request that smokers take the comfort of other guests into consideration. Lake View Room with Balcony TELEPHONE CALLS Calls to other rooms can be made free of charge by dialling the room number. You can make an external telephone call from your room. Lift the handset and press 0. Enter the country code then city code without zero (0) in the beginning followed by the phone number. Costs are available from Reception and charges are automatically billed to your room account. Bar TELEPHONE DIRECTORY Pool Restauarant Reception Dial 9 from any phone in the hotel. Room Service Dial 1510 from any phone in the hotel. In case of an Emergency Dial 112 from any phone in the hotel. TELEVISION All hotel rooms are equipped with a TV. Lounge TOILETRIES All hotel rooms are supplied with the following complimentary amenities: Shower gel Hair shampoo Soap Shower caps Vanity set Superior Room with Balcony Lounge Tissues WAKE UP CALL Wake up calls can be requested through the Concierge. WATER Water from the taps in your room is safe to drink. PLEASE BE ADVISED: These details should be used as a guideline only. Information is subject to change. 6 Terrace Restaurant +44 (0)

5 2 Chester Close, Belgravia, London, SW1X 7BE +44 (0) V.2 SEPTEMBER 2017