Zacharellis Hotel Enterprises T/A Hotel Victoria Mews P O Box 231, Grahamstown, We shall make your stay as Comfortable and Homely as possible!

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1 Zacharellis Hotel Enterprises T/A Hotel Victoria Mews P O Box 231, Grahamstown, 6140 We shall make your stay as Comfortable and Homely as possible! Welcome to our establishment. We are delighted to have you as our special guest. Please take a moment to read through this guide, which will acquaint you with the services and amenities that we offer: We trust that your stay will be comfortable and enjoyable. Thank you for choosing Hotel Victoria Mews for your stay. Yours in hospitality ANASTASIA ZACHARELLIS Owner of Zacharellis Hotel Enterprises -- A little HISTORY on our HOTEL We are still researching the facts of this Grand Olde Establishment The information we have been able to uncover was provided by the Cory Library Mr Henry O Donnel, an Irishman, retired from His Majesty s Service after 26 years He received his pension and applied for a license to run an Inn, Canteen and Boarding House. The licence was granted in 1847, after which he built the Irish Harp Hotel on the corner of Hill and New Street. The exact date is not known, but all clues suggest that it was built in In 1860, Archibald Lappan, took over the Hotel and changed the name to The Welcome Inn/or also known as Lappan Hotel He ran it until the year 1901 after which another new owner renamed it as the Hotel Victoria Mews The current owners has owned the Hotel Victoria Mews since the 1980 s

2 We have compiled this EASY REFERENCE FILE for your convenience and it runs in Alphabetical Order. Information A-Z Please let the Reception Staff know if there is anything else you might need that is not mentioned in this file Administration Facilities All office equipment is located in the Administration Office. Our Reception staff will gladly assist you with any Administration requirements you might have. ARRIVALS AND DEPARTURES Guests are able to occupy rooms as from 14h00 on the day of arrival. Check-out time on the day of departure is 11h00. If you however wish to extend this time, or need to store luggage for longer, please contact Reception and we shall do our utmost to accommodate you. BANKING Most major Banks are within a few minutes walk of our Complex. Please ask our Reception staff for directions. BREAKFAST The Perfect way to start your day Breakfast is served in Gino s Italian Restaurant ask Reception for directions Breakfast Times: Monday to Friday: 07h00-09h00 Saturday, Sunday and Public Holidays: 07h00-09h00 Should you wish to leave earlier than our Breakfast times, please Let the Reception Staff know and we can gladly make up a Take Away Breakfast Pack for you.

3 BAR We have 2 Ladies/Restaurant Bars on the premises Gino s Bar and The Vic Bar Breakages and missing items Please note that you will be held responsible for all/any breakages and/or missing items in your room and will be charged accordingly. CAR HIRE Please contact Reception for assistance. CAR WATCH/SECURITY If you would like your vehicle washed, please contact Reception And they will arrange it for you. PLEASE DO NOT ALLOW THE LOCAL BEGGARS OR CHILDREN TO WASH YOUR VEHICLE. We do offer a security service/person to look after your vehicle at night. However, we urge you to PLEASE REMOVE all visible, loose items from Your vehcile to prevent thieves from being tempted! We also have facilities where goods can be stored so please feel free to make use of it, by contacting our Reception Staff CLEANING SERVICES Please refer to Housekeepimg COFFEE/TEA All our rooms have facilities for our guests to make yourself a cup of tea/coffee And these are supplied free of charge upon your arrival. Should you wish to have refreshments during the day, you are welcome To join us in either of our Restaurants. CONFERENCE FACILITIES Please contact our Management Team

4 DINNER Please consult the RESTAURANT Menu s in your room. DOCTORS & DENTIST Should you require the services of a doctor or dentist, our Reception Staff will assist you. DO NOT DISTURB If you do not wish to be disturbed, please indicate this by hanging the DO NOT DISTURB card/sign (behind door) on the outside door-knob of your room. DRY CLEANING See Housekeeping EVACUATION PROCEDURE Please take note of the evacuation signs around the hotel. In the event of an emergency, DO NOT PANIC. Advise the Reception immediately by dialing 21. EMERGENCY AND FIRE 1. Should you discover a fire please contact reception immediately by dialing Please do not attempt to put the fire out yourself, move away from the dangerous area by following the emergency exit signs until you are out of the building. 3. Please gather across the road at the front of the Hotel in New Street To encourage our guests to develop good safety habits, we offer the following suggestions: 1. Investigate safety features of every hotel that you stay in. 2. Locate the fire exits, alarms, extinguishers and fire hoses nearest to your room and how to get to them even under adverse conditions. 3. If you leave your room, take your room key with you, go to the nearest fire exit, stay low and keep away from the smoke. SURVIVE 1. If you return, or stay in your room, fill the bath tub with water,wet sheets, and pack them completely around the door. Block vents from which smoke is coming out, call the hotel reception by dialing 21, give him/her your room number and explain that you are staying in your room, Stay low if there is smoke in your room. 2. Keep a wet cloth over nose and mouth. If door and walls are hot pour water on them using an ice bucket or waste basket. 3. STAY CALM

5 EXTRA SUPPLIES & FACILITIES Your room has been equipped with a range of amenities and supplies to make you as comfortable as possible. If you require extra, please contact Reception We also have the following items available, in case you forget yours: Toothbrush & toothpaste & Razors. FANS Most of our rooms are equipped with either a ceiling fan or a wall fan. FIRST AID Should you require any assistance, plesae contact our Reception Staff HAIR DRYERS Please contact Reception, who shall supply one to your room. HEATERS All our rooms have the flat, white, wall-mounted Panel heaters and you are more than welcome to leave it on to ensure that your room is kept warm. These heaters are very safe and electricity costs are low. HOUSEKEEPING Rooms are cleaned on a daily basis. For long staying guests, the linen is changed every third day. Should you wish to sleep-in, please let our Reception know, Or simply hang the Do not Disturb sign on the outside of your room door, so that nobody disturbs you. (Sign hangs on inside of door handle) In-house Laundry and dry cleaning services are available and the Laundry baskets and lists can be found in your room. Please place all laundry in the Basket and leave a list with clear instructions on your bed. If Reception staff are able to collect your clothing before 10h00, it will be delivered to you the same day. Contact Reception should you have any items that need to be ironed as between 08h00 and 17h00 it will be done by one of our staff members. Plesae note that no ironing is allowed in our rooms.

6 LOST & FOUND These items will be sent to the Office or Receptiom for safekeeping. LUNCH Please consult the Restaurant Menu in your room. MAIL & MESSAGING All mail, messages, s or faxes will be held for you at Reception. MANAGER ON DUTY If you would like to speak to the Manager on Duty please contact Reception MEALS Please consult Menu in your room or refer to Restaurant on this file POOL TOWELS Pool Towels are available on request from Reception. Please do not use the room towels for the swimming pool. PORTER SERVICE We do not offer a full time Porter service, but if you need help with carrying Ypur luggage, please contact Reception and we shall arrange for someone to help. We have 2 of Grahamstown s most popular Restaurants and a Pizza Take Away on our premises, which are also part of our business.

7 RESTAURANTS Gino s Italian Restaurant Open Daily: 12h00 till 23h00 Room Service: 12h00 till 22h00 Bookings: Essential, except during National Arts Festival Bar: Fully Licenced Bar available Menu Items: Large variety of Italian and other dishes. A copy of the Menu can be found in your room Gino s Take Away Open Daily: 12h00 till 23h00 Room Service: 12h00 till 22h00 Menu Items: Large variety of Italian and other dishes. A copy of the Menu can be found in your room Henry Ate Restaurant Only open for Private Functions, Conferences and during peak periods We offer room service at no extra charge BUT please note that during the busy periods such as Orientation, Graduation, and Festival will take a bit longer and your patience will be appreciated ROOM SERVICE Please leave your service tray in corridor ourside your room SAFEKEEPING We advise guests to secure all valuables in one of our Special safes Which can be made available for your personal use. We will not accept any responsibility for valuables or money left in your room. SHOPPING All major shops are situated around the town centre and within walking distance of the Hotel. SMOKING Please note ALL our bedrooms are NON-SMOKING. Should you wish to smoke, you are kindly requested to do so on the varandah or balcony outside the building. Plesae note the green designated smoking ashtrays

8 The reason for this is: The building was built in 1849, and constructed mainly of wood. Fire hazards are therefore a big risk for us, and your safety very important, in case of an accident. SWIMMING POOL Guests are welcome to use the swimming pool at any time. Please ask our Reception staff for special towels to be used Please note that children have to be supervised at all times. Please contact Reception for assistance Our telephone number: or Fax Number: / address: hotelvictoria@imaginet.co.za Website: Switchboard/Reception Ext 21 Gino s Italian Restaurant Ext 46 Gino s Take Away Ext 13 TAXI/TRANSPORT/SHUTTLE TELEPHONE GUIDE An internet wifi service is available in the hotel foyer/reception area. TO CONTACT GUESTS IN OTHER ROOMS Room 1 Ext 16 Room 2 Ext 44 Room 3 Ext 40 Room 4A Ext 29 Room 4B Ext 14 Room 5 Ext 39 Room 6 Ext 31 Room 7 Ext 32 Room 8 Ext 33 Room 9 Ext 34 Room 10 Ext 37 Room 11 Ext 38 Room 12 Ext 35 Room 13 Ext 36 Room 14 Ext 47 Room 15 Ext 15 PLEASE NOTE Your phone shall remain barred unless reception is requested to unbar your room phone. To get an external line, dial 0, wait for a dialing tione and then dial the number you require. THESE CALLS ARE ADDITIONAL COSTS.

9 Television channels We offer the following channels; SABC 1, 2 & 3 ETV M-Net 1 DSTV channel. Your Television should be tuned in to receive all popular programmes. Please do not adjust any of the channels. Should there be ANY problems please call reception for assistance Toiletries Refer to Extra Supplies & Facilities WAKE UP CALLS To arrange an early morning wake up please contact Reception with details WATER The tap water in Grahamstown is not suitable for drinking. For your convenience a bottle of Still Water has been placed in your room. If this is not sufficient please contact Reception WE TRUST THAT YOU WOULD ENJOY YOUR STAY WITH US. PLESAE DO NOT HESITATE TO CONTACT RECEPTION FOR ANY ADDITIONAL REQUIREMENTS