A. Approval of the Greenville-Spartanburg Airport Commission May 13, 2013 Regular Meeting Minutes (document).

Transcription

1 AGENDA Greenville-Spartanburg Airport Commission Regular Meeting Greenville-Spartanburg International Airport Conference Room C at Administrative Offices Monday, July 8, :00 a.m. * NOTE TO ALL PUBLIC ATTENDEES: The public may speak on any item on the agenda. There are request cards located outside the public seating area. These cards must be completed and presented to the Recording Secretary prior to the item being heard. Your comments will be addressed prior to the Airport Commission s discussion and you will have 5 minutes to address the Airport Commission. Thank you for your attention. I. CALL TO ORDER: II. CONSENT AGENDA: A. Approval of the Greenville-Spartanburg Airport Commission May 13, 2013 Regular Meeting Minutes (document). B. Approval of the Greenville-Spartanburg Airport Commission May 29, 2013 Workshop Meeting Minutes (document). C. Acceptance of Audit Committee Minutes (document). D. Approval to Negotiate and Execute Mutual Aid Agreements with the City of Greer, Greenville County and Spartanburg County for Law Enforcement Assistance (document). III. PRESENTATIONS: A. Review Impacts of Southwest Airlines for the Community and GSP. B. Twenty-year GSP Pro-Forma Update. IV. OLD BUSINESS: None.

2 GREENVILLE-SPARTANBURG AIRPORT COMMISSION AGENDA Monday, July 8, 2013 Page 2 V. NEW BUSINESS: A. Approval of Resolution Supporting South Carolina Aviation Week. VI. PRESIDENT/CEO REPORT: A. Aviation Industry Update. B. GSP Marketing/Public Relations Awards Received from ACI-NA. C. Update on June 20, 2013 Southwest Airlines Meeting. D. Terminal Improvement Program Core/Concourse Project Cost Estimate Update VII. INFORMATION SECTION: (Staff presentations will not be made on these items. Staff will be available to address any questions the Commission may have.) A. May Traffic Report (documents). B. May Monthly Financial Report (document). C. July Development/Project Status Report (document). D. July 2013 Communications Status Report (document). E. Quarterly Customer Service Satisfaction Survey (document). F. Potential Items for the Next Regular Scheduled Commission Meeting: Approval of an Ethics Policy for Airport Commission Members. VIII. COMMISSION MEMBER REPORTS: IX. EXECUTIVE SESSION: The Airport Commission may hold an Executive Session for the purpose of discussing personnel matters and receiving legal advice on various matters. X. ADJOURNMENT GSP Drive, Suite 1 Greer, SC Greenville: Spartanburg: Fax:

3 GREENVILLE-SPARTANBURG AIRPORT COMMISSION AGENDA Monday, July 8, 2013 Page 3 This agenda of the Greenville-Spartanburg Airport Commission is provided as a matter of convenience to the public. It is not the official agenda. Although every effort is made to provide complete and accurate information to this agenda, the Airport Commission does not warrant or guarantee its accuracy or completeness for any purpose. The agenda is subject to change before or at the Airport Commission meeting GSP Drive, Suite 1 Greer, SC Greenville: Spartanburg: Fax:

4 GREENVILLE-SPARTANBURG AIRPORT COMMISSION MINUTES May 13, 2013 The Greenville-Spartanburg Airport Commission met on May 13, 2013 at 9:00 a.m. in the Greenville-Spartanburg Airport District Office Conference Room C located at 2000 GSP Drive, Suite 1, Greer, SC MEMBERS PRESENT: Minor Shaw, Hank Ramella, Bill Barnet, Leland Burch, and Valerie Miller MEMBERS ABSENT: Doug Smith STAFF AND LEGAL COUNSEL PRESENT: Dave Edwards-President/CEO, Kevin Howell-Vice President/COO, Jack Murrin-Vice President Administration and Finance/CFO, Rosylin Weston-Vice President Marketing and Public Relations, Larry Estridge-WCSR Firm, Wanda Jones-Secretary, and Dan Ingram-IT Manager GUEST PRESENT: Jim Fair-Greertoday.com, Paul Smith-W.K. Dickson, Don Warren-Skanska Moss, and Terry Macaluso-W.K. Dickson CALL TO ORDER: Chair Minor Shaw called the meeting to order. CONSENT AGENDA: A. Approval of the Greenville-Spartanburg Airport Commission March 11, 2013 Regular Meeting Minutes: A motion was made, seconded, and unanimous vote received to approve the minutes from the March 11, 2013 Commission Meeting. PRESENTATIONS: None. OLD BUSINESS: None. NEW BUSINESS: A. Approval of the Ranking for Payment Card Industry Compliance Consultants: Mr. Murrin recapped the presentation from the January Commission Meeting and stated Staff received a request for a Report on Compliance (ROC) from the Merchant Solutions Bank, which is responsible for processing credit cards. Given the sensitive nature of credit card numbers, Staff prepared a RFP to hire a consultant to help with PCI Compliance and Security Assessments. The take-away will be quarterly vulnerability scans by Approved Scanning Vendor (ASV), penetration testing, detailed gap analysis, and Report on Compliance (ROC).

5 The response to the RFP was excellent, with ten (10) bids being received. The low bid, Control Case, was eliminated due to the fact the bid did not meet the RFP requirements. Staff also eliminated all other bids except the lowest three (3) due to bid price. Staff focused on Paladion, 360 Advanced, and Sword & Shield. References were good in all cases. Mr. Burch asked if references were given by the companies and Mr. Murrin stated yes. Paladion was the only bid received which met budget requirements in year #1. Staff budgeted $30,000 for FY , Paladion s first year cost is $29,500. A provision has been included that each contract year is renewable at management s sole discretion. Mr. Ramella asked if Staff knew what other peer airports were doing for PCI Compliance and Mr. Murrin stated that Staff has not been able to find any peer airports using PCI Compliance. Mr. Murrin respectfully requested that the Airport Commission resolve to approve Paladion as the PCI Compliance and Security Consultant for the next five (5) years. A motion was made, seconded and unanimous vote received to approve the ranking for Payment Card Industry Compliance Consultants. B. Appointment to the Airport Environs Planning Commission: Mr. Edwards stated the Airport Commission has two (2) appointments to the Airport Environs Commission, one from Spartanburg and one from Greenville with one being an Airport Commissioner. Mr. Jim Whitten from Greenville County is one of the appointments from the Airport Commission. Mr. Whitten is also the current Chair of the Environs Planning Commission. Mr. Ramella from Spartanburg County was elected by the Airport Commission when Mr. Storey resigned in Mr. Ramella s appointment will expire on June 30, Mr. Ramella has agreed to serve an additional two (2) years. Mr. Edwards respectfully requested that the Airport Commission reappoint Mr. Ramella to the Airport Environs Commission. A motion was made, seconded and unanimous vote received to approve Hank Ramella as the appointment to the Airport Environs Planning Commission. Chair Shaw thanked Mr. Ramella for his willingness to serve. C. Approval of the Greenville-Spartanburg Airport District FY 2013/2014 Budget: Mr. Murrin presented the 2013/2014 Budget to the Commission which included a brief history of the enplanements. Mr. Murrin stated he would like to emphasis the volatility in enplanements, due to several factors, including the global financial meltdown to the arrival of Southwest Airlines. Mr. Murrin showed a graph of the historical revenue expenses and stated Staff is projecting an increase in dollar revenues. Expenses are projected to increase about The 2013/2014 budget is historically consistent with prior budgets. The Cost Per Enplanement (CPE) will drop to $6.45 from $6.60; which will help with air service development.

6 A few questions included: 1) Mr. Barnet asked if Staff has considered incentives or rebates to the airlines? Mr. Edwards stated there are two types of rates and charges methodologies used, Compensatory and Residual. The residual methodology involves the airlines having a greater say in capital improvements; as the airlines are guaranteeing that the airport will at least break-even financially. The compensatory methodology, which GSP uses, airlines only pay for the space they use and the airport has more flexibility to control both capital improvements and operation and maintenance needs. The Commission and Staff can look at offering incentives/rebates back to the airlines. One of the things that Staff has looked at is in 2016 providing benefits to airlines that have a high utilization of facilities. 2) Ms. Miller asked why the space rental rate went down. Mr. Edwards stated costs were reallocated. 3) Mr. Barnet asked why spend on both a Landscaping Master Plan and a Landscaping Assessment? Mr. Edwards stated they are different items, the Landscaping Assessment focuses on sustainability and how the landscaping is maintained where the Landscaping Master Plan is looking at the need to replace aging trees and landscaping. Chair Shaw stated the $30,000 for the Landscaping Assessment was approved last year but has not been spent. 4) Mr. Burch asked when the Landscaping Master Plan will be completed. Mr. Edwards stated after the beginning of the fiscal year an RFQ will be issued and a Task Force would be formed to begin the evaluation. 5) Mr. Ramella asked for the reduction in income from the CFC s to be explained. Mr. Murrin stated some of these funds have been recategorized into the operating segment with the signing of the new rental car lease agreements. Mr. Edwards stated the rental car companies will be paying land rent for their facilities directly and through the CFC, and that is the reason for the shift. 6) Chair Shaw stated that what we have seen in capital improvements outside of the terminal are catch-up items. Mr. Edwards agreed. Mr. Murrin respectfully requested that the Airport Commission resolve to adopt the Fiscal Year 2013/2014 Greenville-Spartanburg Airport District Budget. A motion was made, seconded and unanimous vote received to adopt the Fiscal year 2013/2014 Budget. D. Approval of Development and Road name for GSP Tract B Development Area: Mr. Howell stated Staff had been contacted regarding the road name for GSP Tract B due to development and permitting. Staff realizes this is an important item but was not given much time. Mr. Howell stated Staff had brainstormed to come up with the displayed names. Mr. Ramella stated from his perspective that GSP should be in front of the name in order for the name to be associated with GSP Airport. Chair Shaw stated this was a big decision and asked for Erwin-Penland to be engaged in the process. After a brief discussion, a motion was made, seconded and unanimous vote received to name the park GSP Global Logistics Center and the road GSP Logistics Parkway. Staff will engage Erwin-Penland in the overall naming process, as additional road names will be needed in the future.

7 PRESIDENT/CEO REPORT: A. Aviation Industry Report: Mr. Edwards stated the US Airways and American Airlines merger continues to move forward. American Airlines has inquired about up-gaging aircraft at GSP; however, no details are available. Mr. Edwards stated that sequestration continues to be a problem. International travel has been affected with wait times in Miami being three (3) to four (4) hours. Congress passed a bill to use uncommitted AIP and discretionary funds to keep intact the one hundred forty nine (149) contract towers and National Weather Observation Stations operational through the end of September. Mr. Ramella asked if the contract towers will remain open. Mr. Edwards stated all will remain open for now. Mr. Edwards stated from an industry standpoint, it is important to keep the system up and running and minimize delays. B. Update on the Greer CPW Electrical Sub-Station: Mr. Edwards stated the Greer CPW Electrical Sub-Station Project that was at the March 2013 Commission Meeting has changed. Greer CPW has indicated their desire to purchase a piece of property due the project rather than leasing District property. E. Review of Most Current Air Fare Statistics: Mr. Edwards displayed a chart of GSP s air fare on a twenty one (21) day advance purchase compared to Atlanta, Charlotte, and Asheville. The chart displays the top fifty (50) markets and shows GSP on average to be approximately $90 more than Atlanta, $78 more than Charlotte, and $66 less than Asheville. On average, GSP is better than is has been historically. Mr. Edwards pointed out that when a passenger connects in Atlanta or Charlotte that leg of the flight is not free and one would expect to pay more out of GSP when connecting. Mr. Barnet asked about the difference in driving to Charlotte or Atlanta plus the cost of parking versus flying from GSP. Mr. Edwards stated it depends if you are flying solo or with a family. Most passengers are willing to spend $90 more to fly from GSP if flying solo; however, when you introduce a vacationing family into the picture, more than likely they will opt to drive to Charlotte or Atlanta. Chair Shaw stated that Southwest was in the Charlotte market now. Mr. Edwards stated that Staff had voiced their concern to Southwest about Charlotte directly competing with GSP. The positive thing about GSP is it is still easier to get in and out of but some passengers will return to utilizing Charlotte now that Southwest is there.

8 Mr. Edwards stated GSP is ranked 33 rd in average airfares out of the top 100 U.S. airports. We have made a lot of headway in getting our way back to being at a midpoint in the cost of airfares and we need to maintain this. Chair Shaw asked if Staff is continuing to work with airlines. Mr. Edwards stated, yes and Staff will be meeting with incumbent carriers in June at the Jumpstart Conference. Staff also hopes to meet with Air Canada. Chair Shaw thanked Mr. Edwards for the presentation. INFORMATION SECTION: Chair Shaw asked if anyone had any questions concerning the information section. Mr. Edwards stated that a TIP Task Force Meeting was held and some decisions were made on the glass curtain wall, toning down the terrazzo in the bathrooms, semi-gloss floor tile, and brushed stainless steel in the bathrooms. Mr. Edwards stated that Baker/Gensler had made some positive recommendations. Weather and a design issue have caused some delays. Skanska-Moss continues to be good to work with. Chair Shaw stated we are moving in the right direction and appreciates all of the partners. Mr. Burch asked for an update on the South Cargo Building. Mr. Edwards stated no updates are available, as contracts are being finalized with the On-Call Professional Consultants of which one will undertake the design work for the South Cargo Building. Potential items for the next meeting on July 8, 2013: Twenty-year GSP Airport District Financial Pro-Forma Update and a Review of the Impacts of Southwest Airlines at GSP. COMMISSION MEMBER REPORTS: Mr. Ramella and Mr. Burch both attended the Commissioners Conference in Biloxi, MS in April; both expressed being impressed by the presentations and the concession sessions. Mr. Barnet stated the Arts Committee will be traveling to Nashville International Airport to meet and tour the arts program. ADJOURNMENT: There being no further business, a motion was made, seconded to adjourn the meeting at 11:00 am.

9 GREENVILLE-SPARTANBURG AIRPORT COMMISSION STRAGETIC BUSINESS PLAN WORKSHOP May 29, 2013 The Greenville-Spartanburg Airport Commission met on May 29, 2013 at 9:00 a.m. in the Greenville-Spartanburg Airport District Office Conference Room C located at 2000 GSP Drive, Suite 1, Greer, SC MEMBERS PRESENT: Minor Shaw, Hank Ramella, Bill Barnet, Valerie Miller, and Doug Smith MEMBERS ABSENT: Leland Burch STAFF AND LEGAL COUNSEL PRESENT: Dave Edwards-President/CEO, Kevin Howell-Vice President/COO, Jack Murrin-Vice President Administration and Finance/CFO, Rosylin Weston-Vice President Marketing and Public Relations, and Wanda Jones- Secretary. The Airport Commission met on May 29, 2013 for a Strategic Business Plan Workshop at which time Stephen D. Van Beek, Executive Director, from Leigh Fisher gave a presentation. The Commission engaged in a discussion afterwards, at which time they agreed to move forward with the next steps of the Strategic Business Plan. The meeting adjourned at 1:00 pm.

10 MEMORANDUM TO: FROM: Members of the Airport Commission David Edwards, President/CEO DATE: July 8, 2013 ITEM DESCRIPTION Consent Agenda Item C Acceptance of Audit Committee Minutes ISSUES The Audit Committee is presenting its minutes from the May 6, 2013 meeting for acceptance by the full Commission ALTERNATIVES None recommended. FISCAL IMPACT None. RECOMMENDED ACTION It is respectfully requested that the Airport Commission accept the attached Audit Committee Minutes from the May 6, 2013 as presented. Attachment 2000 GSP Drive, Suite 1 Greer, SC Greenville: Spartanburg: Fax:

11 GREENVILLE-SPARTANURG AIRPORT COMMISSION AUDIT COMMITTEE MINUTES May 6, 2013 On May 6, 2013, the Greenville-Spartanburg Airport Commission s Audit Committee met at 9:00 a.m. in the Greenville-Spartanburg Airport District Office Conference Room C located at 2000 GSP Drive, Suite 1, Greer, SC Committee Members Present: Bill Barnet (Chair), Minor Shaw, and Valerie Miller Staff Present: David Edwards-President/CEO, Jack Murrin-Vice President Administration and Finance/CFO, Wanda Jones-Secretary. External Audit Representation: Alan Robinson-Partner, Cherry, Bekaert and Holland. Mr. Barnet opened the meeting at 9:00 a.m. and asked for a vote to approve the minutes from the October 9 th Audit Committee Meeting. A motion was made and seconded to approve the minutes and was approved by unanimous voice vote. Mr. Barnet turned the meeting over to Mr. Robinson. Mr. Robinson stated the special audit procedures just wrapped up this spring with Atchison, Hudson, United, and Delta. The process went very well with no surprises. The two concessionaires; Atchison and Hudson were very similar, CB&H went to their physical locations and audited their records. CB&H obtained the agreements, recalculated the gross receipts, tested, and verified with no surprises or exceptions. Ms. Shaw asked if Atchison and Hudson were agreeable with the audit procedure. Mr. Robinson stated yes, both were very cooperative. The airlines, United and Delta, were a little more elaborate. Mr. Murrin reminded the task force that this is the first time an airline has been audited by the GSP Airport District. Mr. Barnet asked if there was any pushback and Mr. Murrin stated not at all. Mr. Robinson stated the challenge for CB&H was to identify information from an independent third party. The information needed was obtained from Diio. CB&H was satisfied the information was efficiently independent to serve the purposes needed. In the process, CB&H obtained agreements, recalculated gross landing weight, tested, and verified. No surprises or exceptions were found. Mr. Barnet asked if there is any reason to worry that another airline would be different. Mr. Edwards stated that airlines are accustomed to self-reporting and he does not think any other airline at GSP would be different. Ms. Shaw stated what stands out to her is that the numbers have declined. Mr. Edwards stated that when comparing numbers you need to measure month over month and year over year. Mr. Barnet asked who is

12 on schedule for the special audit next year. Mr. Murrin stated, FedEx, Budget, and ABM Parking. Mr. Barnet asked if the task force agrees to go forward with next year s plans, the task force agreed. Mr. Barnet thanked Mr. Robinson and CB&H for the good results. Mr. Robinson stated the audit for fiscal year ending June 30, 2013 engagement letter is not usually brought before the task force. Once the full Commission approves the auditors, Mr. Murrin usually accepts and signs off on the engagement letter. Mr. Robinson stated CB&H has not set final dates but will work in close proximity to the schedule of last year. Ms. Shaw asked if the yearly fee has changed. Mr. Robinson stated there is a scheduled cost of living increase and does not expect any change orders. Mr. Barnet asked if Staff could do anything to reduce the cost. Mr. Robinson stated no this is a very quick delivery. Mr. Robinson asked the Task Force if there is anything that keeps you awake at night that you would like for CB&H to look into. Mr. Barnet stated other than construction he is comfortable where we are. Mr. Barnet asked if employees or Commissioners sign an ethics policy. Mr. Edwards stated there is an ethics policy for employees and when they are employed by the District, employees sign that they have read all of the Human Resources policies. Commissioners do not sign an ethics policy. The Task Force agreed it was a good idea to sign an ethics statement once a year. Mr. Edwards will have Mr. Estridge draft an ethics statement for the Task Force to review. Mr. Robinson stated CB&H will be here this week to get more specifics on the construction project and set some schedules. Mr. Edwards recommended that CB&H may want to have a spot audit on either the enabling projects or bag claim at the end of either project but before full payment is made. The projects should wrap up in January This will be a good time to do a test on the construction project and will provide some good feedback. The Task Force agreed. The Audit Committee Task Force adjourned the meeting at 9:40 a.m.

13 MEMORANDUM TO: FROM: Members of the Airport Commission Kevin E. Howell, Vice President/COO DATE: July 8, 2013 ITEM DESCRIPTION - Consent Agenda Item D Approval to Negotiate and Execute Mutual Aid Agreements with the City of Greer, Greenville County and Spartanburg County for Law Enforcement Assistance BACKGROUND The Greenville-Spartanburg Airport District Police Department needs to replace the existing mutual aid agreements with the City of Greer Police Department, Greenville County and Spartanburg County Sheriff s Departments for law enforcement support. ISSUES Commission approval is required to execute law enforcement mutual aid agreements. ALTERNATIVES None recommended. FISCAL IMPACT None. RECOMMENDED ACTION It is respectfully requested that the Airport Commission resolve to approve (1) Staff to finalize mutual aid agreements with the City of Greer Police Department, Greenville County and Spartanburg County Sherriff s Departments and (2) authorize the President/CEO to execute said agreements subject to review by legal counsel GSP Drive, Suite 1 Greer, SC Greenville: Spartanburg: Fax:

14 MEMORANDUM TO: FROM: Members of the Airport Commission Jack G. Murrin, VP of Administration & Finance/CFO DATE: July 8, 2013 ITEM DESCRIPTION Presentation Item A GSP Before & After Southwest Airlines BACKGROUND In GSP s 50 year history, few events have had such a pivotal impact on our Airport as has the arrival of Southwest Airlines. We thought that it would be a timely and worthwhile effort to answer the question Was it worth it? and to analyze the impact of such a momentous event, both from an operational and a financial standpoint. Were the incentives that we offered Southwest recoupable, and, if so, over what time period? How were enplanements affected? How was the Airport s economic impact on the community affected? These and other similar questions will be answered. PRESENTATION FORMAT The Costs Economic Impact Before and After Impact on Airfares Impact on Enplanements Impact on Revenues & Cost Benefit Analysis Conclusion ATTACHMENTS GSP Before & After SWA presentation 2000 GSP Drive, Suite 1 Greer, SC Greenville: Spartanburg: Fax:

15 GSP Before & After SWA The Costs Economic Impact Before and After Impact on Airfares Impact on Enplanements Impact on Revenues & Expenses Impact on Net Income & Cost Benefit Analysis Conclusion GSP Airport Commission

16 The Costs (Incentives to attract SWA to GSP) SWA arrived on 3/13/2011 Would have begun billing on 4/1/2011 Did begin billing on 4/1/2013 GSP FYE (B) 2012 (B) 2013 (C) Total Incentive period 1 Qtr 4 Qtrs 3 Qtrs SWA Enplanements 67, , ,793 Total Enplanements 764, , , Actual Fees Waived (Incentives given to SWA): Landing Fees $ 189, $ 598, $ 417, $ 1,205, Space Rentals $ 162, $ 611, $ 501, $ 1,276, A/C Parking Positions (2) $ 7, $ 28, $ 22, $ 57, Jetway Rentals (2) $ 5, $ 22, $ 49, $ 77, Common Use Fees $ 59, $ 136, $ 137, $ 333, Dumpster $ $ $ $ 1, Triturator $ $ $ $ Total fees waived $ 423, $ 1,399, $ 1,130, $ 2,953, Gate Buildout $ 1,143, $ 1,143, GSP Marketing Allowance $ 800, $ 800, Total GSP Incentives to SWA $ 2,367, $ 1,399, $ 1,130, $ 4,897,012.09

17 Economic Impact Before and After SWA Econ Impact Study BEFORE SWA 10/ months SW started 3/13/11 16 months Econ Impact Study AFTER SWA 9/2012 Economic Impact Studies Both performed by Tom Tveidt, Syneva Economics, LLC, utilizing same methodologies Difference October-09 September-12 # Local Jobs GSP s operations & resultant Direct 828 visitor spending supports Indirect 2,333 9,528 local jobs. Every job at 7,146 4, GSP supports an additional 9 Induced 530 1, jobs in the local economy Total Jobs 3,691 9,528 5, Local Income GSP adds $170M in local income. Direct $ 30,578,738 $ 42,095,023 $ 11,516, Every $1 of income produced at Indirect $ 63,895,806 $ 97,240,247 $ 33,344, GSP generates another $3.05 of Induced $ 17,539,594 $ 31,156,220 $ 13,616, income in the community Total Income $ 112,014,138 $ 170,491,490 $ 58,477, Local Output Direct $ 135,131,056 Total output increases $817M as $ 142,393,292 $ 7,262, Indirect $ 186,162,817 a result of GSP $ 540,129,584 $ 353,966, Induced $ 56,231,457 $ 134,596,535 $ 78,365, Total Output $ 377,525,330 $ 817,119,411 $ 439,594, Tax Revenues Federal $ 25,814,485 Total tax revenues increase $ 66,369,186 $ 40,554, State/Local $ 21,078,413 $113M as a result of GSP $ 46,180,505 $ 25,102, Total Output $ 46,892,898 $ 112,549,691 $ 65,656, Notes: All figures are expressed in annual terms Direct effects are those initial changes occurring to a firm in expenditures or production as a result of a change in demand Indirect effects occur to industries in the backward linked industries that supply the firm Induced effects result from household spending generated by the additional income received in the local area

18 Dave s Presentation to the Commission on Impact on Airfares $550 $500 Avg Domestic Itinerary $ Fares $450 $400 $350 Airlines started reducing fares in anticipation of SWA $300 $250 $200 $150 $100 SWA started at GSP on 3/13/2011 4Q2000 4Q2009 4Q2010 4Q2011 4Q2012 GSP Avg Fare U.S. Avg Fare

19 $400 $300 $200 $100 $ $(100) $(200) $(300) Dave s Presentation to the Commission on Impact on Airfares relative to local competition Detroit Albuquerque Atlanta Austin Baltimore Boston Chicago Cincinnati Cleveland Dallas Denver Fort Lauderdale Ft. Myers Hartford Houston Indianapolis Jacksonville Kansas City Las Vegas Los Angeles Manchester Memphis Miami Milwaukee Minneapolis/Saint Pa Nashville New Orleans New York Newark Orlando Philadelphia Phoenix Pittsburgh Portland Providence Raleigh/Durham Richmond Sain Louis Salt Lake City San Antonio San Diego San Francisco Sarasota/Bradenton Seattle Syracuse Tampa Toronto Washington, DC Washington, DC West Palm Beach GSP s airfare is $250 less to Baltimore than AVL s Avg $ AirFare at 5/1/13 GSP s airfare is $300 more to Memphis than ATL s ATL AVL CLT

20 CY 2007 vs 2012 Flights and Seats Comparison U.S. DOT T-100 Summary Reports # Departures Change 20,105 17, ,000 # Departures 20,000 15,000 10,000 5, # Onboards Change 760, , ,000,000 # Enplanements 800, , , , # Seats Change 1,115,355 1,253, ,400,000 # Seats 1,200,000 1,000, , , , , # RPMs Change 316,405, ,833, ,000,000 # RPMs 400,000, ,000, ,000, ,000, # ASMs Change 461,830, ,763, ,000,000 # ASMs 500,000, ,000, ,000, ,000, ,000,

21 Enplanement Impact LT Growth Since Inception: CY CY Continental Lite 17 flights/day AirTran IndepAir 7/17/04 9/11 IndepAir 1/5/06 AllegtAir 11/06 LehmBros collapse 2008 SW started 3/13/ GSP Avg Eastern ended service # Passengers (Millions) Republic & Pinehurst ended service GSP Avg 5.0 FAA Natl Avg Growth Enplaned Deplaned AirSouth 5 flights/day NY, Chicago, Charleston

22 CY Enplanement Impact LT Growth Since Inception: CY Growth s by Individual Year Continental Lite 17 flights/day AirTran IndepAir 7/17/04 9/11 IndepAir 1/5/06 AllegtAir 11/06 LehmBros collapse 2008 SW started 3/13/ GSP Avg 5.0 # Passengers (Millions) Enplaned Deplaned Republic & Pinehurst ended service Eastern ended service GSP Avg 5.0 FAA Natl Avg Growth 5.1 Cumulative Growth s from 1963 to... by Year FAA LT Proj = 2.0 GSP will use AirSouth 5 flights/day NY, Chicago, Charleston

23 Enplanement Impact 10 Year Recent History: CY IndAir started 7/17/04 IndAir left 1/5/06 Allegiant Air start 11/06 LehmanBros collapse & bankruptcy 9/08 SW started 3/13/11 975K 927K 950K 307K 47.3

24 Impact on $ Revenues and Expenses SWA arrived on 3/13/2011 Would have begun billing on 4/1/2011 Did begin billing on 4/1/2013 SW started 3/13/11 GSP FYE 6-30 Lehman Bros IndAir 2011 (B) collapse & 2012 (B) 2013 (C) Total 7/17/04 1/5/06 Incentive period 1 Qtr bankruptcy 4 Qtrs 3 Qtrs 9/08 SWA Enplanements 67, ,571 $8.1M 195,793 Total Enplanements 764, , , Actual Fees Waived (Incentives given to SWA): Landing Fees $ 189, $ 598, $ 417, $ 1,205, Space Rentals $ 162, $ 611, $ 501, $ 1,276, A/C Parking Positions (2) $ 7, $ 28, $ 22, $ 57, $2.3M Jetway Rentals (2) $ 5, $ 22, $ 49, $ 77, Common Use Fees $ 59, $ 136, $ 137, $ 333, Dumpster $ $ $ $ 1, Triturator $ $ $ $ Total fees waived $ 423, $ 1,399, $ 1,130, $ 2,953, Gate Buildout $ 1,143, $ 1,143, GSP Marketing Allowance $ 800, $ 800, Total GSP Incentives to SWA $ 2,367, $ 1,399, $ 1,130, $ 4,897,012.09

25 Millions of Dollars $18 $16 $14 $12 $10 $8 $6 $4 $2 Impact on FY Net Income Historical $ Net Income vs Enplanements IndAir started 7/17/04 Rising $ Investment Income IndAir left 1/5/06 Allegiant Air start 11/06 Lehman Bros collapse & bankruptcy 9/08 $5.4M 88 SW started 3/13/11 Cost Benefit Analysis $5M Was it justified? Financial payback in 1 year! Enplnaments (Millions) $ (Bud) Includes operating revenues, expenses & interest income; not including depr or grant income 2013 EstAct 2014 (Bud) 0.00 Source: LI-Flux

26 THE END

27 MEMORANDUM TO: FROM: Members of the Airport Commission Jack G. Murrin, VP of Administration & Finance/CFO DATE: July 8, 2013 ITEM DESCRIPTION Presentation Item B GSP 20 Year Financial Pro-Forma Update BACKGROUND This is the 4 th, and latest, in a series of 20 year financial projections presented at the request of the Commission, in response to the dramatic capital improvement projects either underway or planned along with the arrival of Southwest Airlines, and their respective effects on the Airport s financial condition. PRESENTATION FORMAT The Assumptions utilized in the projections The resultant impact on Net Operating Income going forward The resultant impact on our Investment Portfolio projected balances ATTACHMENTS 20 Year Financial Pro-Forma presentation 2000 GSP Drive, Suite 1 Greer, SC Greenville: Spartanburg: Fax:

28 20 Year Financial Pro Forma 1 st Projection nd Projection rd Projection th Projection GSP Airport Commission

29 THE ASSUMPTIONS

30 2,500,000 ASSUMPTIONS - FYE Projected Enplanements RS&H Assumptions Utilized in 2011 and 2012 projections. SWA started passenger aircraft ( ) 2 additional flights every 5 years ,300,000 2,100,000 1,900,000 1,700,000 1,500,000 1,300,000 $115M TIP Phase $42M TIP Phase 2 ( 21 23) 5 more gates in B Additional Baggage Claim Remainder of N Term Wing 1,100, , , , FAA Forecast: Enplanements to double from 2012 to , , Projections Projections Projections Projections at 1.5

31 ASSUMPTIONS Terminal Improvement Program Terminal Improvement Project Phase #1 Construction Cost (estimate) Design Fee (RS&H) Design Fee (Baker) Construction Admin/RPR(resident proj rep)-rs&h OwnerCosts (Permits, remediation, utility conn ) PM/CM Fee (Jacobs) Owners Reserve/Contingency Total Estimated Budget $ Spent /1/2013 Phase 1 - FYE $95,645, ,226 19,024,755 23,780,943 33,293,321 19,024,755 7,090,000 3,135,035 3,954,965 2,700,000 1,350,000 1,350,000 1,910, , , , ,000 2,450,000 31, , , , ,613 3,120, , , , , ,697 $112,915,000 4,649,713 $25,627,029 $26,752,580 $35,563,613 $20,322,064 2,300, , , , ,000 $115,215,000 $4,649,713 $26,087,029 $27,327,580 $36,368,613 $20,782,064 Terminal Improvement Project Phase # Total From last projection (7/16/12), Phase #2 pushed out to Phase Total Phase 2 Construction Cost (estimate) 19,308,510 19,308,510 38,617,020 Design Fee (8.9) RS&H 3,276,000 3,276,000 3,276,000 19,308,510 19,308,510 41,893,020

32 $60 $50 ASSUMPTIONS - Projected Capital Improvement Additions $1.5M UPS Fac at N Cargo ( 14) $1.5M S Cargo Modern ( 14) $2.0M Term Apron Rehab ( 14) $2.0M Maint Fac Expans ( 14) $2.3M Misc Other ( 14) $27.4M TIP (2014) $0.4M Airfield Signage Replacement ( 13) $0.2M Landscaping Master Plan ( 13) $0.5M Land Acquisition Prov ( 13) $37.8M Total $13.52M Term Apron Rehab ( 14 17) $12.17M FAA Discretionary $ at 90 $ 1.35M Total Match $1M per Year Provision for Land acquisitions (2017 ff) $ Millions $40 $30 $20 $2.6 Other (2013) $26.1M TIP (2013) $2.7M Expand LT Park ( 13) $1.1M PC Air, FG Power ( 13) $4.0M RAC Tkt Ctr Gar A ( 13) $0.7M Expand Comm Off ( 13) $37.2M Total $10 $ $42M TIP Phase 2 ( ) $15M 3 rd Parking garage ( ) $13M Unidentified General Provision per Yr 2024 & forward Actual FA Additions FA Additions

33 Other Assumptions Enplanements Conservative 1.5 per year Parking rate increases 5 incr each 5 yrs begin 2016 On Conservative Enplanements (Last increase 10/1/2010) Investment Income 0.50 Commission Expenses 4 per year Current Average Blended Yield Conservative grant assumptions [AIP, TSA ($3.4M)] No PFCs [Passenger Facility Charges] Included $2.7M unanticipated O&M expenses spread from Included $5.8M in increased utility costs over forecast period for new terminal $ 50M T Bills/Notes Avg 0.08 $ 12M SC Local Gov Inv Pool Avg 0.23 $ 15M Capital Bank ICS Avg 0.15 $ 77M Total Investments $ 5M Cash Avg 0.00 $ 82M Total Cash & Investments Bonds: 1996 refinancing bonds called early and paid off on ($15.6M) 2000 series FedEx bonds called early and paid off on ($7.7M) 2001A RAC Non taxable, Non AMT bonds called early & paid off on ($3.0M) RAC bonds mature in 2021 (not callable; $3.6M remaining) Assumed no new bond issuances

34 Consumer Price Index (CPI) Assumptions CPI-All Urban Consumer All Items Year Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Annual HALF1 HALF CPI All Urban Consumer All Items DOL Bureau of Labor Statistics Average CPI = We rounded to

35 THE RESULTS

36 Net Operating Income Before Depreciation Projections (in $ Millions) $25 $20 Primary Reason : Drop in Investment Yields $ Millions $15 $10 $5 Primary Reasons for Flattening : Drop in Enplanement Assumptions, CIP changes, and Competitive CPE adjustments to increase competitiveness $ NetOp IncBef Depr Net OpInc BefDepr Forecast

37 $200 $180 $160 $140 $120 $100 $80 $60 $40 $20 $0 Investment Portfolio Projected Balances (in $ Millions) $ Millions Hi Point: $88M Verified $42M TIP Phase 2 ( ) Lo Point: $20M New Low Point: $15M Investments Investments Forecast

38 THE END

39 MEMORANDUM TO: FROM: Members of the Airport Commission David Edwards, President/CEO DATE: July 8, 2013 ITEM DESCRIPTION New Business Item A Approval of Resolution Supporting South Carolina Aviation Week BACKGROUND Recently, Governor Nikki Haley proclaimed August 19 23, 2013 as Aviation Week in South Carolina. Activities throughout the week will emphasize the important role airports and aerospace industries play in the economic vitality of South Carolina. ISSUES The Greenville-Spartanburg Airport District has been asked by Bill New, President of the South Carolina Aviation Association to support the attached resolution recognizing the benefits of aviation in their communities and posting this act through an ad in the local paper, Airport website, and/or other regional publications. ALTERNATIVES The Airport Commission could choose not to support the resolution. FISCAL IMPACT - None. RECOMMENDATION It is respectfully requested that the Airport Commission resolve to approve the proposed resolution supporting Aviation Week in South Carolina. Attachment 2000 GSP Drive, Suite 1 Greer, SC Greenville: Spartanburg: Fax:

40 Greenville-Spartanburg Airport Commission Greenville-Spartanburg Airport District ~ Resolution ~ WHEREAS, the Honorable Nikki R. Haley, Governor, State of South Carolina has proclaimed August 19-23, 2013 as South Carolina Aviation Week to recognize the important role aviation and aerospace technology has contributed to the economic vitality and prosperity for the citizens of South Carolina; and WHEREAS, the Greenville-Spartanburg Airport Commission joins with Governor Haley in recognizing the important contributions aviation and aerospace technology has conferred upon the Upstate Region of South Carolina through a strong aviation presence, which includes military, commercial, private, aircraft and aerospace manufacturing; and WHEREAS, the Greenville-Spartanburg Airport District owns and operates the Greenville-Spartanburg International Airport to enhance the community's transportation services by maintaining safe and modern facilities focused on economic and business development, promoting tourism, as well as contributing to the safety and strength of the national air transportation system; and WHEREAS, the Greenville-Spartanburg International Airport contributes annually over 9,500 jobs, $170 million in local wages, and $817 million in overall economic output for the Upstate South Carolina regional economy; and WHEREAS, the Greenville-Spartanburg Airport Commission recognizes the importance commercial air service contributes to the economic strength of the Upstate South Carolina Region and applauds the ongoing community partnership with Allegiant, American Eagle, Delta Air Lines, Southwest, United Airlines, US Airways, Federal Express and United Parcel Service in offering 26 non-stop flights to major airports and over 102 daily operations from the Greenville-Spartanburg International Airport; and WHEREAS, the Greenville-Spartanburg Airport Commission has a significant interest in the continued vitality of commercial and general aviation, aerospace and aircraft manufacturing, educational institutions, aviation organizations, and fixed based operators. NOW, THEREFORE, BE IT RESOLVED that the Greenville-Spartanburg Airport Commission hereby joins with Governor Haley in recognizing August 19-23, 2013 as Aviation Week in South Carolina and asks all citizens to join with us in encouraging and continuing to promote aviation and aerospace technology development in our Region and State. Adopted this 8th day of July, 2013 Minor Shaw, Chair Greenville-Spartanburg Airport Commission

41 MEMORANDUM TO: FROM: Members of the Airport Commission David Edwards, President/CEO DATE: July 8, 2013 PRESIDENT/CEO S REPORT: A. Aviation Industry Update. B. GSP Marketing/Public Relations Awards Received from ACI/NA. C. Update on June 20, 2013 Southwest Airlines Meeting. D. Terminal Improvement Program Core/Concourse Project Cost Estimate Update GSP Drive, Suite 1 Greer, SC Greenville: Spartanburg: Fax:

42 MEMORANDUM TO: FROM: Members of the Airport Commission David Edwards, President/CEO DATE: July 8, 2013 ITEM DESCRIPTION Information Section Item A May Traffic Report SUMMARY For May 2013 passenger traffic was down 1.9 over the same month in Cargo traffic was up 0.1 for May 2013 over May On a national basis passenger traffic numbers are not yet available for May A schedule comparison for August 2013 versus the same month last year is included. This provides a look forward into the service levels for the upcoming month. Attached is a copy of the detailed traffic report for May GSP Drive, Suite 1 Greer, SC Greenville: Spartanburg: Fax:

43 Monthly Traffic Report Greenville-Spartanburg International Airport May 2013 Percentage Percentage Category May 2013 May 2012 Change *CYTD-2013 *CYTD-2012 Change *MOV *MOV Percentage Change Passenger Traffic Enplaned 83,165 84, , ,582 Deplaned 81,623 83, , ,170 Total 164, , , , , , , , ,838,805 1,849, Cargo Traffic (Pounds) Mail Enplaned Deplaned Subtotal 0 0 #Num! 0 0 #Num! 0 0 #Num! #Num! #Div/0! #Div/0! #Num! Express Enplaned Deplaned Subtotal Freight Enplaned Deplaned Subtotal 4,271 3,551 7,822 9,396 5,190 14, ,247,288 2,316,361 2,526,374 3,027, ,563,649 5,553, ,587 26,573 16,724 21,308 38,311 47,881 13,295,411 11,085,178 10,864,794 12,304,223 24,160,205 23,389, ,734 91,466 44,346 54, , ,733 30,852,771 27,055,865 27,348,642 30,612,431 58,201,413 57,668, Total 5,571,471 5,568, ,198,518 23,437, ,303,495 57,814, *CYTD = Calendar Year to Date and *Mov12 = Moving Twelve Months. Monday, July 01, 2013 Page 1 of 2

44 Monthly Traffic Report Greenville-Spartanburg International Airport May 2013 Percentage Percentage Category May 2013 May 2012 Change *CYTD-2013 *CYTD-2012 Change *MOV *MOV Percentage Change Aircraft Operations Airlines Commuter /Air Taxi 977 1,065 2,222 2, ,591 10,381 4,892 11, ,713 25,892 11,770 27, Subtotal 3,199 3, ,972 16, ,605 39, General Aviation ,940 3, ,766 9, Military ,279 1, Subtotal 992 1, ,417 4, ,045 10, Total 4,191 4, ,389 20, ,650 49, Fuel Gallons 100LL Jet A (GA) Subtotal Jet A (A/L) Total 3,529 80, ,227 3,280 76, , , ,091 14, , , ,158 36, , ,950 79, , , , , ,107,113 4,205, ,545,107 11,327, ,177 1,022, ,478,776 4,528, ,424,461 12,134, *CYTD = Calendar Year to Date and *Mov12 = Moving Twelve Months. Monday, July 01, 2013 Page 2 of 2

45 Scheduled Airline Enplanements, Seats, and Load Factors Greenville-Spartanburg International Airport May 2013 May 2013 May 2012 Percentage Change *CYTD-2013 *CYTD-2012 Percentage Change Allegiant Air Enplanements 7,386 6, ,621 31, Seats 7,950 7, ,950 35, Load Factor American Airlines Enplanements 3,686 3, ,754 20, Seats 4,232 4, ,270 24, Load Factor Delta Air Lines Enplanements 25,402 25, , , Seats 33,234 31, , , Load Factor Southwest Airlines Enplanements 18,513 20, ,329 81, Seats 28,359 29, , , Load Factor Monday, July 01, 2013 *CTYD = Calendar Year to Date and *Mov12 = Moving Twelve Months.

46 May 2013 May 2012 Percentage Change *CYTD-2013 *CYTD-2012 Percentage Change United Airlines Enplanements 13,235 12, ,922 44, Seats 16,800 18, ,727 62, Load Factor US Airways Enplanements 14,632 15, ,365 69, Seats 18,370 19, ,492 95, Load Factor Vision Airlines Enplanements #Div/0! #Div/0! Seats #Div/0! #Div/0! Load Factor 96.3 #Num! #Type! 96.3 #Num! #Type! Totals Enplanements Seats Load Factor 82,985 84, , , , , , , Monday, July 01, 2013 *CTYD = Calendar Year to Date and *Mov12 = Moving Twelve Months.

47 Monthly Enplanements By Year Greenville-Spartanburg International Airport Enplanements Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec (Blank) (Blank) (Blank) (Blank) (Blank) (Blank) (Blank) Monday, July 01, 2013

48 Monthly Seats By Year Greenville-Spartanburg International Airport Seats Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec (Blank) (Blank) (Blank) (Blank) (Blank) (Blank) (Blank) Monday, July 01, 2013

49 Monthly Load Factors By Year Greenville-Spartanburg International Airport Load Factor Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec (Blank) (Blank) (Blank) (Blank) (Blank) (Blank) (Blank) Monday, July 01, 2013

50 Total Monthly Passengers By Year Greenville-Spartanburg International Airport Total Passengers Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec (Blank) (Blank) (Blank) (Blank) (Blank) (Blank) (Blank) Monday, July 01, 2013

51 Scheduled Airline Market Shares (Enplanements) Greenville-Spartanburg International Airport Report Period From May 2013 Through May Allegiant Air American Airlines Delta Air Lines Republic Southwest Airlines United Airlines US Airways Vision Airlines Monday, July 01, 2013

52 Airline Flight Completions Greenville-Spartanburg International Airport May 2013 Airline Scheduled Flights Cancellations Due To Field Mechanical Weather Other Total Cancellations Percentage of Completed Flights Allegiant Air American Airlines Delta Air Lines Federal Express Kalitta Charters II PAK West Airlines Republic Monday, July 01, 2013

53 Airline Scheduled Flights Cancellations Due To Field Mechanical Weather Other Total Cancellations Percentage of Completed Flights Republic Airlines Royal Air Freight Southwest Airlines United Airlines UPS US Airways Vision Airlines Total 1, Monday, July 01, 2013

54 Schedule Airline Change Enhanced Report for Passenger (All) flights for GSP for travel August 2013 vs. August 2012 All flights, seats, and ASMs given are per week. Travel Period Aug 2013 Aug 2012 Diff Percent Diff Mktg Al Op Al Dest Dom/Int Flights Seats Flights Seats Flights Seats Flights Seats AA MQ DFW Dom 21 1, , DL 9E ATL Dom (2) (282) (12.5) (28.7) DL 9E CVG Dom (6) (300) (100.0) (100.0) DL 9E DTW Dom 26 1, , DL 9E LGA Dom (1) (50) (100.0) (100.0) DL DL ATL Dom 25 3, , DL EV ATL Dom 24 1, , DL EV DTW Dom (4) (200) (100.0) (100.0) DL OH DTW Dom (1) (50) (100.0) (100.0) DL RP DTW Dom DL RP LGA Dom G4 G4 FLL Dom G4 G4 PGD Dom G4 G4 PIE Dom G4 G4 SFB Dom UA AX IAD Dom UA AX IAH Dom UA AX ORD Dom UA EV CLE Dom UA EV EWR Dom (6) (300) (31.6) (31.6) UA EV IAD Dom ,050 (6) (300) (28.6) (28.6) UA EV IAH Dom (3) (150) (23.1) (23.1) UA EV ORD Dom (11) (550) (68.8) (68.8) US 16 CLT Dom (7) (350) (100.0) (100.0) US 17 CLT Dom 42 1, , US RP DCA Dom (12) (600) (100.0) (100.0) US ZW CLT Dom (1) (50) (6.7) (6.7) US ZW DCA Dom US ZW PHL Dom WN WN BNA Dom 7 1, WN WN BWI Dom 13 1, ,918 (1) (95) (7.1) (5.0) WN WN HOU Dom WN WN MCO Dom (7) (995) (100.0) (100.0) WN WN MDW Dom 13 1, , TOTAL , ,901 (19) (1,148) (5.4) (4.6)

55 MEMORANDUM TO: FROM: Members of the Airport Commission Jack G. Murrin, VP of Administration & Finance/CFO DATE: July 8, 2013 ITEM DESCRIPTION Information Section Item B May Monthly Financial Report SUMMARY Operating Income was up by 1.58 when compared to the budget for Year-to-Date May Operating Expenses were down by 6.51 over the budgeted amount for the period. Net operating income was up versus the budget through May, For the period ending May 2013 which is 11 months of the fiscal year a total of about $10.39 million has been returned to the bottom line in operating income. Attached is a copy of the detailed financial report for May Please recognize that this is a preliminary report, unaudited, and represents eleven (11) months of activity resulting in variances from budget which can be quite volatile GSP Drive, Suite 1 Greer, SC Greenville: Spartanburg: Fax:

56 May 31, 2013 FINANCIAL STATEMENT PACKAGE

57 GREENVILLE SPARTANBURG AIRPORT DISTRICT STATEMENT OF NET POSITION Current Month Current Month Current FY Prior FY 5/31/2013 5/31/2012 Assets Cash Accounts 4,104, ,393, Investments-Airport 77,527, ,464, Bond Trustee Assets 326, , Accounts Receivable 206, , Less: Reserve for Doubtful Accts - Net Accounts Receivable 206, , Inventory 200, , Prepaid Insurance 206, , Notes Receivable-RAC District Funds 2,466, ,636, Property, Plant & Equipment (PP&E) 260,770, ,625, Less: Accumulated Depreciation (130,805,290.35) (122,390,663.13) Net PP&E 129,965, ,234, TOTAL ASSETS 215,003, ,155, PLUS: Deferred Outflows of Resources Unamort Bond Underw, Insur, Legal Fees - 65, LESS: Liabilities Accounts Payable 557, , Revenue Bonds Payable 3,203, ,649, Benefit Liability 738, , TOTAL LIABILITIES 4,499, ,876, LESS: Deferred Inflows of Resources Deferred Revenues 2,466, ,636, TOTAL DEFERRED INFLOWS OF RESOURCES 2,466, ,636, NET POSITION Invested in Capital Assets, net of Related Debt 126,850, ,219, Restricted: Held by Trustee 238, , Contract Facility Charge 1,492, , Total Restricted: 1,731, , Unrestricted 79,455, ,652, TOTAL NET POSITION 208,037, ,709, Interim Report: Prepared on a "Non-GAAP" Basis for Internal Use only UNAUDITED

58 GREENVILLE SPARTANBURG AIRPORT DISTRICT PROFIT and LOSS STATEMENT FISCAL YEAR TO DATE May 31, 2013 May 31, 2013 Actual Budget Actual - Budget Change INCOME Landing Area: Landing Fees 1,838, ,903, (65,762.06) (a) Aircraft Parking Fees 281, , , FBO Into-Plane & Fuel Flowage 108, , , Subtotal Landing Area 2,228, ,264, (36,580.44) Space & Ground Rentals 5,908, ,948, (39,639.91) (b) Auto Parking 7,743, ,744, (1,205.69) Commercial Ground Transportation 173, , , (c) Concessions: Advertising 188, , , (d) Food & Beverage 322, , , (e) Rental Car 2,719, ,645, , (f) Retail 373, , (5,556.07) (g) Other (91.63) Subtotal Concessions 3,604, ,378, , Expense Reimbursements 670, , , Other Income 755, , , (h) Total Operating Income 21,083, ,755, , EXPENSES Salary & Benefits 5,746, ,949, (203,590.34) (i) Professional Services 352, , , (j) Promotional Activities 358, , (186,811.04) (k) Administrative 631, , (19,205.10) Insurance 324, , Contractual Services 1,315, ,461, (146,100.26) (l) Rentals & Leases 25, , (15,815.40) Repairs & Maintenance 285, , , Supplies & Equipment 526, , (193,443.95) (m) Utilities 1,123, ,208, (85,231.76) (n) Total Operating Expenses 10,688, ,432, (744,051.18) NET OPERATING INCOME 10,394, ,322, ,071, Interim Report: Prepared on a "Non-GAAP" Basis for Internal Use only UNAUDITED

59 GREENVILLE SPARTANBURG AIRPORT DISTRICT REVENUES AND EXPENSES TREND GRAPHS - 500,000 1,000,000 1,500,000 2,000,000 2,500,000 Jul-09 Aug-09 Sep-09 Oct-09 Nov-09 Dec-09 Jan-10 Feb-10 Mar-10 Apr-10 May-10 Jun-10 Jul-10 Aug-10 Sep-10 Oct-10 Nov-10 Dec-10 Jan-11 Feb-11 Mar-11 Apr-11 May-11 Jun-11 Jul-11 Aug-11 Sep-11 Oct-11 Nov-11 Dec-11 Jan-12 Feb-12 Mar-12 Apr-12 May-12 Jun-12 Jul-12 Aug-12 Sep-12 Oct-12 Nov-12 Dec-12 Jan-13 Feb-13 Mar-13 Apr-13 May-13 Operating Revenues - 500,000 1,000,000 1,500,000 2,000,000 2,500,000 3,000,000 Jul-09 Aug-09 Sep-09 Oct-09 Nov-09 Dec-09 Jan-10 Feb-10 Mar-10 Apr-10 May-10 Jun-10 Jul-10 Aug-10 Sep-10 Oct-10 Nov-10 Dec-10 Jan-11 Feb-11 Mar-11 Apr-11 May-11 Jun-11 Jul-11 Aug-11 Sep-11 Oct-11 Nov-11 Dec-11 Jan-12 Feb-12 Mar-12 Apr-12 May-12 Jun-12 Jul-12 Aug-12 Sep-12 Oct-12 Nov-12 Dec-12 Jan-13 Feb-13 Mar-13 Apr-13 May-13 Operating Expenses

60 May 31, 2013 YTD ACTUAL VS YTD BUDGET FOOTNOTES (a) Landing Fees UNDER BUDGET $65, Cargo charter operations under budget 23K - Passenger Airline operations under budget 43K * YTD 2013 actual landed weight = million lbs ytd * YTD 2013 budgeted landed weight = million lbs ytd - Auto Parking UNDER BUDGET $1, Immaterial fluctuation (d) Advertising OVER BUDGET $96, Advertising function was brought in-house starting on October 1, 2012 (e) Food & Beverage OVER BUDGET $60, GSP's portion of FYE 2012 Profit was $53K, received September 30, 2012 (f) Rental Car OVER BUDGET $74, Conservative budgeting (h) Other Income OVER BUDGET $128, Sale of surplus equipment 16K not budgeted - Ground handling (charter & non-tenant) 42K under budget - Timber cutting income of 155K not budgeted - AvSrvc warehousing income 92K under budget-no freighters YTD - Lease and billboard income of 55K over budget (SC Port Authority 44K not budgeted) - FBO of Gross 32K over budget - LuggCart/Skycap/Wheelchair 30K under budget-budget assumed entire fiscal yr of ops; didn't go into place until Nov and economy lots down most of time (i) Salary & Benefits UNDER BUDGET $203, Timing: 11 days of first payroll were booked back to FYE 6/30/12 148K (this part will catch up at year end) - Budgeted vacant positions as if employed entire year (j) Professional Services OVER BUDGET $101, Consulting (WingSpan/TIP Media) 130K over budget YTD - Legal expenses 24K under budget YTD (k) Promotional Activities UNDER BUDGET $186, Timing of activities budgeted YTD, primarily advertising (l) Contractual Services UNDER BUDGET $146, Parking Mgmt Agreement Expenses 60K under budget; FYE 6/30/12 expenses paid in July were booked back into June for proper cutoff (catch up at year end) - Janitorial Services 61K under budget YTD - IT miscellaneous 32K under budget YTD - Nursery/landscaping 17K under budget YTD - Elevator & Escalator 7K over budget YTD - Timber/Forestry 11K over budget YTD - Snow Removal 12K under budget YTD - Plants 17K over budget YTD

61 May 31, 2013 YTD ACTUAL VS YTD BUDGET FOOTNOTES (m) Supplies & Equipment UNDER BUDGET $193, The following are under budget: Computer equipment 24K, Tires 14K, Painting 22K, Nursery/landscaping 38K, Snow removal 39K, Cleaning 7K, Canine 8K, Computer software 8, Electrical 6K, Fuel - Vehicles 15K, Paper 16K (n) Utilities UNDER BUDGET $85, Water & Sewer 107K under budget; FYE 6/30/12 expenses paid in July were booked back into June for proper cutoff (catch up at year end)

62 Greenville-Spartanburg Airport District May 31, 2013 Issue Maturity Interest Cost Basis or EOM FMV Date Date Rate BOY FMV Par FMV Adj US Treasury UST T-Bill 4-wk 5/16/2013 6/13/ ,999, ,000, ,999, /16/2013 6/13/ ,999, ,000, ,999, /30/2013 6/27/ ,999, ,000, ,999, UST T-Bill 13-wk 3/21/2013 6/20/ ,998, ,000, ,999, , /21/2013 6/20/ ,998, ,000, ,999, , /30/2013 8/29/ ,999, ,000, ,999, UST T-Bill 26-wk 4/18/ /17/ ,997, ,000, ,998, , /2/ /3/ ,997, ,000, ,999, , /3/2013 7/5/ ,996, ,000, ,999, , /24/2013 7/25/ ,997, ,000, ,999, , UST T-Note 6/30/ , , , (385.52) Subtotal-UST 50,398, ,411, $ 50,407, , SC Local Gov Inv Pool: Issue Cost Cumulative Date Basis Yield Balance 9/16/2011 2,000, ,000, /17/ ,000, ,000, Add: Life-to-date Interest , Subtotal-UST $ 12,050, Capital Bank ICS: Issue Cost Cumulative Date Basis Yield Balance 9/20/2011 2,990, ,990, /18/ ,010, ,000, Add: Capital Bank Account 10, Add: YTD Interest , Subtotal-UST $ 15,068, Total $ 77,527, US Treasury Investment Types T-Bill T-Note T-Bond Fed Ag Negotiable Debt Obligation Yes Yes Yes Yes Backed by Gov Full Faith/Credit Yes Yes Yes No Maturity < 1 yr 1-7 yrs 7+ yrs 1-5 yrs Coupon-Bearing No Yes Yes Yes Interest is paid at Maturity Semi-Ann Semi-Ann Semi-Ann State & Local Tax Exemption Yes Yes Yes Only FHLB (*) (*) Note: Since GSP is a political subdivision of SC, w e are tax-exempt from all taxes, including state and local. Blended yield =

63 GREENVILLE SPARTANBURG AIRPORT DISTRICT Terminal Improvement Project through: 5/31/2013 FYE YTD FYE YTD FYE YTD FYE YTD FYE Budgeted 6/30/2012 6/30/2013 6/30/2014 6/30/2015 6/30/2016 Total Skanska $ 331,673 $ 6,424,571 $ 6,756,244 Jacobs $ 961,516 $ 713,909 $ 1,675,425 RS&H $ 2,916,235 $ 2,662,712 $ 5,578,947 Baker $ - TPM $ 29,212 $ 29,212 Tidewater Lumber $ 30,117 $ 30,117 LPA $ 1,029,741 $ 1,029,741 Parsons Brincke $ 50,000 $ 50,000 Other $ 2,725 $ 130,119 $ 132,844 Total $ 115,215,000 $ 4,241,361 $ 11,041,169 $ - $ - $ - $ 15,282,530 Cumulative $ Spent $ 4,241,361 $ 15,282,530 $ 15,282,530 $ 15,282,530 $ 15,282,530 of Budget spent TIP Public Relations Expenses through: 5/31/2013 FYE FYE FYE FYE FYE Budgeted 6/30/2012 6/30/2013 6/30/2014 6/30/2015 6/30/2016 Total Crawford Strategies $ 261,000 10,900 59,093 69,993 Launch Something $ 279,730 25,870 73,235 99,105 Total $ 540,730 36, , ,098 Cumulative $ Spent $ 36,770 $ 169,098 $ 169,098 $ 169,098 $ 169,098 of Budget spent RAC CFC Obligations through: 5/31/2013 FYE FYE FYE FYE FYE Budgeted 6/30/2012 6/30/2013 6/30/2014 6/30/2015 6/30/2016 Total Skanska 189,553 2,901,447 3,091,000 RS&H 218,800 29, ,927 Other 47,853 47,853 Total $ 3,495, ,353 2,978, ,386,780 Cumulative $ Spent $ 408,353 $ 3,386,780 $ 3,386,780 $ 3,386,780 $ 3,386,780 of Budget spent

64 GREENVILLE SPARTANBURG AIRPORT DISTRICT Other Operating and Maintenance Reserve Funds FY $ Amount $ Amount Authorized Date Used YTD Emergency Repair/Replacement/Operations Fund $ 750,000 8/7/2012 $ 24,703 Chandler Construction Services-Canal Gate installed 9/14/2012 $ 339 Phil R. Onkotz Jr-Damaged car by Facilities in garage 1/14/2013 $ 33,125 HRP Associates-Lead based paint abatement 3/29/2013 $ 5,000 HRP Associates-Lead based paint remediation $ 63,167 $ 686,833 Remaining Reserve Business Development Obligations/Incentives $ 600,000 $ - $ 600,000 Remaining Reserve Interim Report: Prepared on a "Non-GAAP" Basis for Internal Use only

65 MEMORANDUM TO: FROM: Members of the Airport Commission Kevin Howell, Vice President / COO DATE: July 8, 2013 ITEM DESCRIPTION Information Section Item C July 2013 Development/Project Status Report SUMMARY Terminal Improvement Program: Status Construction is currently underway on the Enabling Package and the Bag Claim / South Bridge Package. Design completion of the Core and Concourse Package is ongoing. Project Budget $115,000, Estimated Completion Date January 2016 Steel erection on the Enabling Package commenced around the middle of May; concrete work and MEP rough-in is underway on the North Wing site, the Concourse A concessions expansion area and on the Bag Claim underground tunnels. Design completion for the Core and Concourse Package continues with a 60 submittal due from the design team in late July. South Cargo Modernization Project: Status Preliminary Design & Planning Project Budget $3,000, Estimated Completion Date to be determined The South Cargo Modernization Project is a budgeted capital improvement project and includes general improvements to the South Cargo Building. A change to the overall scope of this project was approved by the Commission at the January Commission meeting. This change involves constructing a new tenant occupied cargo building on 2000 GSP Drive, Suite 1 Greer, SC Greenville: Spartanburg: Fax:

66 Greenville-Spartanburg Airport Commission Information Section Item C July 2013 Project Status/Update Page 2 the North Cargo Apron adjacent to FedEx. Staff is working to determine which on-call A/E team will be assigned this project and plans to have this project under a fee/scope task order in July to begin design. Facilities Building Expansion Project: Status Preliminary Design & Planning Project Budget $2,575, Estimated Completion Date to be determined The Facilities Department Building Expansion Project is a budgeted capital improvement project and includes an expansion to the current equipment storage building and an addition of an administration building for the Facilities Department. Staff is working to determine which on-call A/E team will be assigned this project and plans to have this project under a fee/scope task order in July to begin design. Facilities Building Roof Replacement Project: Status Finalizing Contract Project Budget $268, Estimated Completion Date June 30, 2013 The Facilities Department Building Roof Replacement Project is a FY2013 budgeted capital improvement project and includes the replacement of the Facilities Building roof. Staff worked with TAC Roof Design & Consulting, Inc. (TAC) to prepare a scope of work, roof specification and bidding documents. This project was publicly bid and five bids were received on April 25, The lowest responsive bidder was Piper Roofing. Piper Roofing is underway with this project and is on schedule to be complete prior to July 1, GSP Drive, Suite 1 Greer, SC Greenville: Spartanburg: Fax:

67 MEMORANDUM TO: FROM: Members of the Airport Commission Rosylin Weston, Vice President - Communications DATE: July 8, 2013 Item Description Information Section Item D July 2013 Communications Report Highlights At the 2013 Excellence in Airport Marketing and Communications Awards luncheon held in Atlanta, GA, GSP won 1 st Place in the Public Relations Campaign for WINGSPAN and 3 rd Place in the category of Special Events for our 50 th Anniversary Celebration. In both categories we competed against airports from around the United States and Canada. News Stories Broadcast, Print and Online: Greater Greer News Inland Port work on schedule Greenville News GSP hopes for international flights Greenville News Southwest reduces GSP flights GoUpstate.com Southwest Airlines to scale back service at GSP Spartanburg Herald-Journal Southwest reducing number of GSP flights GSA Business Allegiant considering international service at GSP TheState.com - Greenville-Spartanburg airport may get first international flights WLOS TV 13 Guns in Airport Carry-on Bags WSPA News Channel 7 A dozen guns taken from GSP Airport Travelers so far in 2013 WHNS Fox Carolina Guns found in traveler s bags at GSP Airport News Release What s In Your Bag? Website Statistics: WINGSPAN BLOG 270 Visitors were returning visitors 2000 GSP Drive, Suite 1 Greer, SC Greenville: Spartanburg: Fax:

68 Greenville-Spartanburg Airport Commission Information Section Item D July 8, 2013 Communications Report Page 2 There were 2 large spikes in blog visits. The North Wing update and the Curtain Wall Look Ahead post. Elevatingtheupstate.com 06/01/13-06/25/ Visits 58.1 New Visitors Average Visit Duration 03:06 Minutes GSPAirport.com 06/01/13 06/25/13 45,712 Visits 63.9 New Visitors Average Page View per Visit 4.33 Pages Facebook Update: 06/01/13 06/25/13 26,640 People engaged with our page 183 New Likes 646,635 People saw our page or one of its posts from a story shared by a friend Terminal Advertising Program Update: Contract Renewals: Thrifty Car Rental Annual Renewal at $ per month Mustang Engineering Annual Renewal at $ per month Proposals Outstanding: Greenville Drive Committed but not signed Jain Chemical Committed but not signed waiting on space to become available Sealed Air Under review Strayer University Under review Spartanburg Regional Medical Center Under review 2000 GSP Drive, Suite 1 Greer, SC Greenville: Spartanburg: Fax:

69 CUSTOMER SATISFACTION TRACKING RESEARCH 2 nd QUARTER 2013 June 24, 2013 Prepared for: Rosylin Weston Director of Public Relations Greenville-Spartanburg International Airport 2000 GSP Drive, Suite 1 Greer, SC rweston@gspairport.com Prepared by: Research Inc Atlanta Highway Suite 333 Alpharetta, GA kbright@researchincorporated.com

70 TABLE OF CONTENTS INTRODUCTION... 1 METHODOLOGY... 2 SATISFACTION... 4 SUGGESTED IMPROVEMENTS RESPONDENT PROFILE QUESTIONNAIRE... 34

71 INTRODUCTION Greenville Spartanburg (GSP) International Airport desires to deliver top-notch service to Upstate travelers. Towards this end, GSP would like to Measure satisfaction with the services offered at the airport. Identify ways the airport can be improved to better serve traveler needs. Track changes over time. This document presents the findings from a quantitative intercept study conducted quarterly among airline passengers and consumers who visit GSP International Airport to drop off or greet airline passengers. 1

72 METHODOLOGY WHO Airline passengers and consumers visiting the airport to meet or drop off airline passengers. WHAT One-on-one intercepts. WHEN Intercept interviews were conducted on one day of each month on an alternating schedule, comprising two weekdays and one weekend day each quarter. See below. January February March April May June July August September October November December 2013 Q1 Q2 Q3 Q4 Saturday Sunday Monday Sunday Monday Tuesday Wednesday Thursday Saturday Sunday Monday Tuesday 7 am to 10 am 18 10:01 am to 1 pm 18 1:01 pm to 4 pm 18 4:01 pm to 7 pm 18 7:01 pm to 10:00 pm INTERVIEWS Passengers Greeters 5 5 WHERE GSP International Airport. HOW Research Inc. was responsible for research design, report preparation and report presentation. Representatives from GSP had the opportunity to approve questionnaire design and methodology at all stages of the research. Data was verified, coded and tabulated. Findings were analyzed by senior analysts at Research, Inc. 2

73 SATISFACTION 3

74 OVERALL SATISFACTION 1 Airport travelers and meeters/greeters were asked to rate their overall satisfaction with GSP International Airport by using a 1 to 7 scale, with 7 indicating they are very satisfied and 1 meaning they are not satisfied at all. Findings reveal that most (90) airport patrons are very satisfied (a 6 or 7 rating) with GSP International Airport in are somewhat satisfied (a 4 or 5 rating). Only 1 is dissatisfied. VERY SATISFIED ("6" OR "7") 90 NOT AT ALL SATISFIED ("1", "2", OR "3") 1 SOMEWHAT SATISFIED ("4" OR 5") 9 YEAR-TO-DATE 2013 Satisfaction with GSP Airport remained the same in 2 nd quarter 2013 from 1 st quarter (1200) 2006 (1200) 2007 (1200) QUARTER 2008 (1200) 2009 (1200) 2010 (1200) 2011 (1200) 2012 (1200) YTD 2013 (600) 1 st QTR 2013 (300) 2 nd QTR 2013 (300) VERY SATISFIED ( 6, OR 7 ) RATING RATING SOMEWHAT SATISFIED ( 5, OR 4 ) 5 RATING RATING DISSATISFIED ( 1, 2, OR 3 ) RATING RATING RATING Blue shading indicates a significant difference from the total study at the 95 confidence interval. Yellow shading indicates a significant difference from the previous year at the 95 confidence interval. 1 Please indicate your overall satisfaction with the GSP International Airport by using a 1 to 7 scale. Let a 7 indicate you are extremely satisfied with the airport and a 1 indicate you are not satisfied at all. You can use any number in between. 4

75 OVERALL SATISFACTION 2 (CONTINUED) Satisfaction ratings reveal that people who traveled for leisure purposes are more likely to be very satisfied with GSP International Airport than business travelers. TYPE OF TRAVEL YTD 2013 (600) BUSINESS TRAVELERS (183) LEISURE TRAVELERS (341) COMBO (16)* VERY SATISFIED ( 6 or 7 ) [NET] RATING RATING SOMEWHAT SATISFIED ( 4 OR 5 ) [NET] 5 RATING RATING DISSATISFIED ( 1, 2, OR 3 ) [NET] RATING RATING RATING Blue shading indicates a significant difference from total study at the 95 confidence interval. *Caution: Small base. Consumers 65 years of age and older are more likely than passengers in other age groups to be very satisfied with GSP Airport. AGE YTD 2013 (600) (29)* (166) (320) 65+ (42) VERY SATISFIED ( 6 or 7 ) [NET] RATING RATING SOMEWHAT SATISFIED ( 4 OR 5 ) [NET] RATING RATING DISSATISFIED ( 1, 2, OR 3 ) [NET] RATING RATING RATING Blue shading indicates a significant difference from total study at the 95 confidence interval. *Caution: Small base. 2 Please indicate your overall satisfaction with the GSP International Airport by using a 1 to 7 scale. Let a 7 indicate you are extremely satisfied with the airport and a 1 indicate you are not satisfied at all. You can use any number in between. 5

76 OVERALL SATISFACTION 3 Consumers with annual incomes between $35,000 and $74,999 are most likely to be very satisfied with the airport than other consumers. INCOME YTD 2013 (600) LESS THAN $35,000 (59) $35,000 TO $74,999 (109) $75,000 OR MORE (321) VERY SATISFIED ( 6 or 7 ) [NET] RATING RATING SOMEWHAT SATISFIED ( 4 OR 5 ) [NET] RATING RATING DISSATISFIED ( 1, 2, OR 3 ) [NET] RATING RATING RATING Blue shading indicates a significant difference from total study at the 95 confidence interval. 3 Please indicate your overall satisfaction with the GSP International Airport by using a 1 to 7 scale. Let a 7 indicate you are very satisfied with the airport and a 1 indicate you are not satisfied at all. You can use any number in between. 6

77 SATISFACTION WITH AIRPORT SERVICES 4 RATING A 6 OR 7 All airport patrons were asked to use a 1 to 7 scale to indicate their satisfaction with GSP International Airport s performance in 12 different areas. Findings reveal that airport patrons are most satisfied with the Skycaps and the security at parking in They are least likely to be very satisfied with parking in general. SKYCAPS 100 SECURITY AT PARKING 100 WELCOME CENTER 98 CLEANLINESS 97 FRIENDLINESS OF EMPLOYEES LANDSCAPING SPEED OF SERVICE 93 SIGNAGE 92 SECURITY AT GATES 89 RESTAURANT 77 GROUND TRANSPORTATION 75 PARKING 71 RATING "6" OR "7" ON A "1" TO "7" SCALE YEAR-TO-DATE Please use the same 1 to 7 scale to indicate your satisfaction with the various vendors and services at the GSP International Airport. Note: Respondents who refused to answer this question are excluded from the data. 7

78 SATISFACTION WITH AIRPORT SERVICES 5 RATING A 6 OR 7 Comparisons of 1 st and 2 nd quarter 2013 performance ratings reveal that satisfaction, in general, increased or stayed the same in 7 of the 12 areas measured. However, note some of the bases are extremely small (521:1200) 2009 (15:1197) QUARTER 2010 (15:1194) 2011 (18:1199) 2012 (14:1197) YTD 2013 (1:600) 1 st QTR 2013 (1:300) 2 nd QTR 2013 (1:300) SKYCAPS (n=52) SECURITY AT PARKING (n=5) WELCOME/INFORMATI ON CENTER (n=52) CLEANLINESS (n=600) FRIENDLY EMPLOYEES (n=597) LANDSCAPING (n=561) SPEED OF SERVICE (n=598) SIGNAGE (n=563) SECURITY AT GATES (n=531) WINDOWS RESTAURANT (n=109) GROUND TRANSPORTATION (n=4) PARKING (n=429) N=# of respondents answering the question year-to-date. Yellow shading indicates a significant difference from the previous year at the 95 confidence interval. 5 Please use the same 1 to 7 scale to indicate your satisfaction with the various vendors and services at the GSP International Airport. Note: Respondents who refused to answer this question are excluded from the data. 8

79 SATISFACTION WITH AIRPORT SERVICES 6 RATING A 6 OR 7 Passengers who travel for leisure are more likely than business travelers to be very satisfied with most of the airport s services. TYPE OF TRAVEL YTD 2013 (1:600) BUSINESS TRAVELERS (1:183)* LEISURE TRAVELERS (1:334)* COMBO (1:16)* SKYCAPS (n=52) SECURITY AT PARKING (n=5) WELCOME/INFORMATION CENTER (n=52) CLEANLINESS (n=600) FRIENDLY EMPLOYEES (n=597) LANDSCAPING (n=561) SPEED OF SERVICE (n=598) SIGNAGE (n=563) SECURITY AT GATES (n=531) WINDOWS RESTAURANT (n=109) GROUND TRANSPORTATION (n=4) PARKING (n=429) *Caution: Small base. N= # of total respondents answering question year-to-date. 6 Please use the same 1 to 7 scale to indicate your satisfaction with the various vendors and services at the GSP International Airport. Note: Respondents who refused to answer this question are excluded from the data. 9

80 SATISFACTION WITH AIRPORT SERVICES 7 This table presents all the performance ratings given for the various services at GSP International Airport in Positively, few customers are dissatisfied (a 1, 2, or 3 rating) with any aspect of the airport s services. YEAR-TO-DATE SKYCAPS (n=52) WELCOME/INFORMATION CENTER (n=52) LANDSCAPING (n=561) CLEANLINESS (n=600) GROUND TRANSPORTATION (n=4) FRIENDLY EMPLOYEES (n=597) SIGNAGE (n=563) SPEED OF SERVICE (n=598) SECURITY AT GATES (n=531) SECURITY AT PARKING (n=5) WINDOWS RESTAURANT (n=109) PARKING (n=429) Please use the same 1 to 7 scale to indicate your satisfaction with the various vendors and services at the GSP International Airport. Note: Respondents who refused to answer this question are excluded from the data. 10

81 RESTAURANT/SNACK BAR PURCHASE 8 In 2013, airport patrons were asked if they had visited the restaurant or the snack bar on the second floor on the day they were intercepted. Findings reveal that while 18 dined in the restaurant and 0 visited the snack bar, 82 claim they have not dined in either establishment. NEITHER 82 ATE IN RESTAURANT 18 YEAR-TO-DATE 2013 Passengers who travel for business are slightly more likely than leisure travelers to have visited a food and beverage establishment in TYPE OF TRAVEL 2006 (1200) 2007 (1200) 2008 (1200) 2009 (1200) 2010 (1200) 2011 (1200) 2012 (1200) YTD 2013 (540) BUSINESS TRAVELERS (183) LEISURE TRAVELERS (341) COMBO (16)* ATE IN RESTAURANT TODAY ATE AT SNACK BAR TODAY NEITHER *Caution: Small base. Yellow shading indicates a significant difference from the previous year at the 95 confidence interval. Blue shading indicates a significant difference from total study at the 95 confidence interval. 8 Did you eat in the restaurant or snack bar today? Note: Respondents who refused to answer this question are excluded from the data. 11

82 GATE SNACK BAR PURCHASE 9 In 2013, airport patrons were asked if they had made a purchase from the snack bars in the gate areas. Findings reveal that the majority (87) claim they have not purchased anything from the snack bars. ATE IN NEW SNACK AREA 13 NOT EAT IN NEW SNACK AREA 87 YEAR-TO-DATE 2013 TYPE OF TRAVEL 2006 (449) 2007 (1078) 2008 (1080) 2009 (1079) 2010 (1080) 2011 (1080) 2012 (1200) YTD 2013 (540) BUSINESS TRAVELERS (183) LEISURE TRAVELERS (341) COMBO (16)* EATEN OR PURCHASED FOOD AT NEW GATE AREA SNACK BAR HAVE NOT EATEN OR PURCHASED FOOD Yellow shading indicates a significant difference from previous year at the 95 confidence interval. Note: This question was added in August Blue shading indicates a significant difference from total study at the 95 confidence interval. *Caution: Small base. 9 Have you eaten or purchased food from the new gate area snack bars? Note: Respondents who refused to answer this question are excluded from the data. 12

83 GATE SNACK BAR SATISFACTION 10 In 2013, airport patrons were asked to use a 1 to 7 scale to indicate their satisfaction with the snack bars in the gate area. Findings reveal that three in four (71) consumers are very satisfied (a rating of 6 or 7 ). VERY SATISFIED ("6" OR "7") 71 SOMEWHAT SATISFIED ("4" OR 5") 25 NOT AT ALL SATISFIED ("1", "2", OR "3") 4 YEAR-TO-DATE 2013 Leisure travelers are more likely to be very satisfied with the gate snack bars than business travelers. TYPE OF TRAVEL YEAR END 2008 (374) YEAR END 2009 (228) YEAR END 2010 (176) YEAR END 2011 (117) YEAR END 2012 (168) YTD 2013 (71) BUSINESS TRAVELERS (30)* LEISURE TRAVELERS (40) COMBO (1)* VERY SATISFIED ( 6, OR 7 ) [NET] RATING RATING SOMEWHAT SATISFIED ( 5, OR 4 ) [NET] 5 RATING RATING DISSATISFIED ( 1, 2, OR 3 ) [NET] RATING RATING RATING Yellow shading indicates a significant difference from previous year at the 95 confidence interval. Note: This question was added in August Blue shading indicates a significant difference from total study at the 95 confidence interval. *Caution: Small base. 10 On the same 1 to 7 scale, how would you rate the new gate area snack bar? Note: Respondents who refused to answer this question are excluded from the data. 13

84 SATISFACTION WITH AIRPORT VENDORS 11 RATING A 6 OR 7 Airport patrons were asked to use a 1 to 7 scale to indicate their satisfaction with various airport vendors. Findings reveal that airport patrons were most satisfied with the services provided by Delta, Avis, Thrifty, Enterprise, and Hudson News (100) in However, note many of the bases are extremely small. DELTA 100 AVIS THRIFY ENTERPRISE HUDSON NEWS SOUTHWEST AMERICAN EAGLE 93 ALLEGIANT AIR 84 UNITED EXPRESS 77 US AIRWAYS 71 NATIONAL/ALAMO 60 HERTZ 60 BUDGET 50 CONTINENTAL NORTHWEST 0 0 RATING "6" OR "7" ON A "1" TO "7" SCALE YEAR-TO-DATE 2013 *Small bases. 11 Please use the same 1 to 7 scale to indicate your satisfaction with each of the following airlines and rental cars that you interacted with today. Note: Respondents who refused to answer this question are excluded from the data. 14

85 SATISFACTION WITH AIRPORT VENDORS 12 RATING A 6 OR 7 (CONTINUED) Satisfaction with the various vendors varies by whether a customer is a business or leisure traveler. Note that leisure travelers tend to be more satisfied in general than business travelers. TYPE OF TRAVEL 2009 (6:477)* 2010 (1:406)* 2011 (0:311)* 2012 (0:413)* YTD 2013 (0:141)* BUSINESS TRAVELERS (0:58)* LEISURE TRAVELERS (0:99)* COMBO (0:6)* DELTA (n=12) ENTERPRISE (n=5) AVIS (n=6) THRIFTY (n=1) HUDSON NEWS (n=3) SOUTHWEST (N=141) N/A N/A AMERICAN EAGLE (n=54) ALLEGIANT AIR (n=69) UNITED EXPRESS (n=141) US AIRWAYS (n=111) NATIONAL/ALAMO (n=5) HERTZ (n=5) BUDGET (n=2) CONTINENTAL (n=0) NORTHWEST (n=0) *Caution: Small base. N= # of total respondents answering question year-to-date. 12 Please use the same 1 to 7 scale to indicate your satisfaction with each of the following airlines and rental cars that you interacted with today. Note: Respondents who refused to answer this question are excluded from the data. 15

86 SUGGESTED IMPROVEMENTS 16

87 SUGGESTED IMPROVEMENTS 13 Passengers and greeters were asked how the services at GSP International Airport could be improved to better meet their needs. Their most common suggestion in 2013 is to improve the availability of flights and airlines. Note that most consumers (70) had no suggestions. IMPROVE FLIGHTS/AIRLINES 11 MORE/BETTER SERVICES 8 INCREASE PARKING 3 MORE SIGNS 3 LOWER PRICES 2 IMPROVE SECURITY 1 BETTER BAGGAGE HANDLING 1 BETTER CUSTOMER SERVICES 1 CLEANER AIRPORT 0 OTHER 3 DON'T KNOW 70 YEAR-TO-DATE How could the products and services at this airport be improved to better serve your needs? 17

88 SUGGESTED IMPROVEMENTS 14 (CONTINUED) When comparing 2 nd quarter 2013 with 1 st quarter, travelers are less likely to complain about the lack of direct flights and cheaper flights this quarter than 1 st quarter (1200) 2009 (1200) QUARTER 2010 (1200) 2011 (1200) 2012 (1200) YTD 2013 (600) 1 st QTR 2013 (300) 2 nd QTR 2013 (300) FLIGHTS/AIRLINES [NET] More direct flights Cheaper flights Fewer cancellations/delays Have accurate flight information More airline affiliation MORE/BETTER SERVICES [NET] More food selection More electrical outlets Place to watch TV/movies More smoking areas More variety stores/services Improve food quality More entertainment in general Maintain facility better INCREASE PARKING MORE SIGNS SHUTTLE FROM PARKING LOWER PRICES Cheaper parking Food prices too high Lower prices IMPROVE SECURITY BETTER BAGGAGE HANDLING BETTER CUSTOMER SERVICES [NET] Better/faster customer service Need friendlier customer service More professional customer service LONGER RESTAURANT/BAR HOURS MORE/BETTER SEATING ADD CURBSIDE CHECK-IN/SKY CAPS MORE/CLEANER RESTROOMS ADD COVERED WALKWAYS OTHER DON T KNOW Yellow shading indicates a significant difference from the previous year at the 95 confidence interval. Blue shading indicates a significant difference from total study at the 95 confidence interval. 14 How could the products and services at this airport be improved to better serve your needs? 18

89 SUGGESTED IMPROVEMENTS 15 (CONTINUED) In 2013, business travelers are more likely than leisure travelers to request more availability of services and flights. TYPE OF TRAVEL YTD 2013 (600) BUSINESS TRAVELERS (183) LEISURE TRAVELERS (341) COMBO (16)* FLIGHTS/AIRLINES [NET] More direct flights Cheaper flights Fewer cancellations/delays Have accurate flight information More airline affiliation MORE/BETTER SERVICES [NET] More food selection More electrical outlets Place to watch TV/movies More smoking areas More variety stores/services Improve food quality More entertainment in general Maintain facility better INCREASE PARKING MORE SIGNS SHUTTLE FROM PARKING LOWER PRICES Cheaper parking Food prices too high Lower prices IMPROVE SECURITY BETTER BAGGAGE HANDLING BETTER CUSTOMER SERVICES [NET] Better/faster customer service Need friendlier customer service More professional customer service LONGER RESTAURANT/BAR HOURS MORE/BETTER SEATING ADD CURBSIDE CHECK-IN/SKY CAPS MORE/CLEANER RESTROOMS ADD COVERED WALKWAYS OTHER DON T KNOW Blue shading indicates a significant difference from total study at the 95 confidence interval. *Caution: Small base. 15 How could the products and services at this airport be improved to better serve your needs? 19

90 SUGGESTED IMPROVEMENTS 16 (CONTINUED) A sampling of airport patrons comments when asked how the GSP International Airport could better meet their needs follow. Parking is very expensive. They need to add more electrical outlets for computers. They should offer more direct flights to Tampa. They should have more variety of food. I think adding a Starbucks would be great. The food prices are awfully high. There needs to be more signage to the baggage and rental car areas. They should have more direct flights to the Midwest. I think they should add a McDonalds. They need to update the monitors more often when there a lot of delays. They should offer a shuttle from the parking areas. They need to have more direct flights to Nashville. I think that parking is too expensive. They need to lower the price on tickets. They are so expensive flying out of here. They need to offer more direct flights to the Tamps area. They need to improve the signage to car rentals. It was hard for me to find. I would like to see some direct flights to Toronto. The lines at security were pretty long. They should get some more help during peak times. It s hard to see the signage to baggage claims. I would like to see a Starbucks. There just aren t enough food options for me. I wish they had a little more variety in that area. 16 How could the products and services at this airport be improved to better serve your needs? 20

91 SUGGESTED IMPROVEMENTS 17 (CONTINUED) The security lines could speed up a bit. They need to make more parking areas or just expand the ones that they do have. The tickets prices are just too expensive. There needs to be more parking spaces. Parking is too expensive. They need to have some more food options after you go through security. They should have a shuttle bus to and from the parking area. Every time I fly out of here, there always seems to be delays of some kind. They need to expand the food selection. I would like to see a lot more choices. Maybe some more healthy choices would be good. They need to provide a shuttle from the parking area to the terminal. There should be more electrical outlets to charge computers and phones. They need to have more competitive pricing when it comes to flights. It is very expensive to fly out of GSP. The parking area needs to be expanded. They should have more direct flights to Nashville. They should be more food choices. Maybe a McDonalds or a Starbucks would be good. There needs to be more food options after you go through security. 17 How could the products and services at this airport be improved to better serve your needs? 21

92 FREE WIRELESS INTERNET SERVICE 18 Nearly two-thirds (61) of airport patrons plan to use the airport s free wireless Internet service. NOT USE SERVICE 39 PLAN TO USE FREE WRELESS SERVICE 61 YEAR-TO-DATE 2013 Business travelers are more likely to plan to use the free wireless Internet service available than leisure travelers. TYPE OF TRAVEL 2008 (1200) 2009 (1200) 2010 (1200) 2011 (1200) 2012 (1200) YTD 2013 (600) BUSINESS TRAVELERS (183) LEISURE TRAVELERS (341) COMBO (16)* PLAN TO USE SERVICE DO NOT PLAN TO USE SERVICE Yellow shading indicates a significant difference from the previous year at the 95 confidence interval. Blue shading indicates a significant difference from total study at the 95 confidence interval. 18 Have you or do you plan to use the free wireless internet service? 22

93 GSP WEBSITE 19 The majority (87) of airport patrons have not visited the airport s web site. VISITED THE WEB SITE 13 DID NOT VISIT THE WEB SITE 87 YEAR-TO-DATE 2013 Business travelers are more likely than leisure travelers to have visited GSP s website. TYPE OF TRAVEL 2008 (1080) 2009 (1079) 2010 (1080) 2011 (900) 2012 (1080) YTD 2013 (540) BUSINESS TRAVELERS (183) LEISURE TRAVELERS (341) COMBO (16)* VISITED WEB SITE HAVE NOT VISITED WEB SITE Yellow shading indicates a significant difference from the previous year at the 95 confidence interval. Blue shading indicates a significant difference from total study at the 95 confidence interval. 19 Have you visited the GSP airport website? 23

94 FLIGHT RESERVATIONS VIA THE WEB SITE 20 Consumers who claim to have visited GSP Airport s web site were asked if they booked a flight through the site. Findings reveal that only one in five (20) web site visitors have booked a flight through the web site. DID NOT BOOK A FLIGHT 80 BOOKED A FLIGHT 20 YEAR-TO-DATE 2013 Business travelers are less likely to book a flight through the airport s web site than leisure travelers. TYPE OF TRAVEL 2008 (181) 2009 (238) 2010 (184) 2011 (177) 2012 (169) YTD 2013 (69) BUSINESS TRAVELERS (33) LEISURE TRAVELERS (34) COMBO (2)* BOOKED A FLIGHT THROUGH THE WEB SITE HAVE NOT BOOKED A FLIGHT THROUGH WEB SITE Yellow shading indicates a significant difference from the previous year at the 95 confidence interval. Blue shading indicates a significant difference from total study at the 95 confidence interval. *Caution: Small base. 20 Have you booked a flight on the GSP airport web site? 24

95 REASONS FOR NOT BOOKING THROUGH THE WEB SITE 21 Respondents who have visited the GSP web site, but did not book their reservation through the site were asked to explain why they did not book a flight through the web site. The most common explanation is that they were unaware they were able to do so. DIDN'T KNOW YOU COULD BUY ONLINE 60 ALREADY PURCHASED TICKET 39 PREFER AIRLINE WEBSITE 2 YEAR-TO-DATE 2013 *Note: N=57 21 Why not? Why didn t you book your flight through the GSP web site? 25

96 FLIGHT RESERVATION BOOKING METHODS 22 Passengers were asked how they booked their flight today. Findings reveal that the most common method for booking a flight is through the airline s web site or a travel agent. AIRLINE WEB SITE 56 TRAVEL AGENT 24 EXPEDIA.COM 7 ORBITZ.COM AIRLINE - PHONE TRAVELOCITY PRICELINE AMERICAN EXPRESS KAYAK CHEAPTICKETS OTHER DON'T KNOW YEAR-TO-DATE 2013 Business travelers are more likely than leisure travelers to book their reservations through a travel agent. TYPE OF TRAVEL 2008 (1080) 2009 (1080) 2010 (1080) 2011 (1080) 2012 (1080) YTD 2013 (540) BUSINESS TRAVELERS (183) LEISURE TRAVELERS (341) COMBO (16)* AIRLINE WEB SITE TRAVEL AGENT EXPEDIA.COM ORBITZ.COM AIRLINE PHONE TRAVELOCITY PRICELINE.COM AMERICAN EXPRESS CHEAPTICKETS KAYAK HOTWIRE GSP WEB SITE TICKET COUNTER OTHER DON T KNOW Yellow shading indicates a significant difference from the previous year at the 95 confidence interval. Blue shading indicates a significant difference from total study at the 95 confidence interval. 22 How did you book your flight today? 26

97 ORIGINATION 23 Passengers who live in the Greenville/Spartanburg area were asked how many flights they originated from GSP International, Atlanta Hartsfield International and Charlotte-Douglas International Airport in the past year. As expected, local passengers originated most of their flights from GSP International Airport. YEAR-TO-DATE 2013 MEAN NUMBER OF FLIGHTS GSP 10.1 CHARLOTTE-DOUGLAS 6.8 ATLANTA HARTSFIELD 4.2 As expected, the mean number of flights booked at GSP International Airport is highest among business travelers. TYPE OF TRAVEL 2008 MEAN 2009 MEAN 2010 MEAN 2011 MEAN 2012 MEAN YTD 2013 MEAN BUSINESS TRAVELERS MEAN LEISURE TRAVELERS MEAN COMBO MEAN GSP INTERNATIONAL AIRPORT [N=212] CHARLOTTE-DOUGLAS INTERNATIONAL AIRPORT [N=83] ATLANTA HARTSFIELD INTERNATIONAL AIRPORT [N=19] *Caution: Small base. 23 During the past year, about how many flights did you originate from 27

98 REASONS FOR FLIGHT ORIGINATION FROM ATLANTA 24 Passengers most common reason for originating flights from Atlanta is that Hartsfield International has cheaper flights than GSP. 55 prefer Hartsfield because the airport has more direct flights. PRICE 60 MORE DIRECT FLIGHTS 55 FLIGHT AVAILABILITY 10 SOMEONE ELSE BOOKED FAMILY/BUSINESS IN AREA FEWER CANCELLED FLIGHTS YEAR-TO-DATE 2013 TYPE OF TRAVEL 2007 (85) 2008 (100) 2009 (80) 2010 (54) 2011 (62) 2012 (57) YTD 2013 (20) PRICE MORE DIRECT FLIGHTS FLIGHT AVAILABILITY SOMEONE ELSE BOOKED FAMILY/BUSINESS IN AREA FEWER CANCELED FLIGHTS AIRLINE PREFERENCE DON T KNOW Note: This question was added in June *Caution: Small base. 24 Why did you originate your trip out of Atlanta instead of GSP International? 28

99 REASONS FOR FLIGHT ORIGINATION FROM CHARLOTTE 25 Passengers most common reason for originating flights from Charlotte instead of GSP is cheaper fares. Similar to Hartsfield, more direct flights is the second most common reason. PRICE 74 MORE DIRECT FLIGHTS 50 FLIGHT AVAILABILITY 7 SOMEONE ELSE BOOKED 1 FEWER CANCELED FLIGHTS 1 YEAR-TO-DATE 2013 TYPE OF TRAVEL 2007 (54) 2008 (143) 2009 (171) 2010 (172) 2011 (180) 2012 (146) YTD 2013 (82) PRICE MORE DIRECT FLIGHTS FLIGHT AVAILABILITY SOMEONE ELSE BOOKED FEWER CANCELED FLIGHTS FAMILY/BUSINESS IN ARE AIRLINE PREFERENCE OTHER DON T KNOW Note: This question was added in June *Caution: Small base. 25 Why did you originate your trip out of Charlotte instead of GSP International? Added in June

100 PREFERRED ORIGINATION 26 When asked which of the three airports they would prefer to originate their air travel, the vast majority (97) of travelers say they prefer to originate their flight out of GSP. DOESN'T MATTER 1 CHARLOTTE DOUGLAS 2 GSP 97 YEAR-TO-DATE 2013 Leisure passengers are slightly more likely than business passengers to prefer to originate their travel from GSP International Airport. TYPE OF TRAVEL 2007 (399) 2008 (586) 2009 (574) 2010 (569) 2011 (584) 2012 (566) YTD 2013 (283) BUSINESS TRAVELERS (109) LEISURE TRAVELERS (115) COMBO (6)* GSP INTERNATIONAL AIRPORT CHARLOTTE-DOUGLAS INTERNATIONAL AIRPORT ATLANTA-HARTSFIELD INTERNATIONAL AIRPORT DOESN T MATTER Note: This question was added in June *Caution: Small base. 26 Which of the following airports do you prefer to originate your air travel? 30

101 RESPONDENT PROFILE 31

102 RESPONDENT PROFILE The following table compares respondents demographics by quarter. YR END 2005 (1200) YR END 2006 (1200) YR END 2007 (1200) YR END 2008 (1200) YR END 2009 (1200) AGE YR END 2010 (1200) YR END 2011 (1200) YR END 2012 (1200) YTD 2013 (600) 1 st QTR 2013 (300) 2 nd QTR 2013 (300) 18 TO TO TO INCOME UNDER $35, $35,000 TO $74, $75, GENDER MALE FEMALE Yellow shading indicates a significant difference from the previous year at the 95 confidence interval. Blue shading indicates a significant difference from total study at the 95 confidence interval. 32

103 QUESTIONNAIRE 33

104 FINISH TIME: : INTERVIEW: [1:4] START TIME: : STUDY: [5:8] MINUTES: DATE: / [9:12] GREENVILLE SPARTANBURG INTERNATIONAL AIRPORT INTERCEPTS Revised May 16, 2008 DAY OF WEEK [15:16] Monday TIME OF DAY [13:14] Tuesday Wednesday a.m. to 10 a.m Thursday :01 a.m. to 1 p.m Friday :01 p.m. to 4 p.m Saturday ;01 p.m. to 7 p.m Sunday :01 p.m. to 10 p.m DATA [17:21] Hello. I am with Research Incorporated, a market research firm. We re conducting a study about the services here at the Greenville Spartanburg International Airport, and I wonder if you d like to participate in a brief interview. Thank you. 1. Why did you come to the airport today? Did you come As an airline passenger To meet, greet or send off an airline passenger [22:23] 2. If you are traveling today, is this trip mainly for ***[32:33]*** Business Travel Leisure/Personal Travel A mix of business and leisure travel Are you (the person you are meeting/greeting/sending off) Beginning your/their trip today in Greenville Ending your/their trip today in Greenville [24:25] 4. About how many round trips did you take during the past year? 1 to to to More than NONE [26:27] 5. About what percentage of those round trips that you took during the past year originated from the Greenville Spartanburg International Airport? [RECORD THREE-DIGIT NUMBER.]... [28:30] 1

105 GREENVILLE SPARTANBURG INTERNATIONAL AIRPORT INTERCEPTS 6. Now, please indicate your overall satisfaction with the Greenville Spartanburg International Airport by using a 1 to 7 scale. Let a 7 indicate you are very satisfied with the airport and a 1 to indicate you are not satisfied at all. You can use any number in between. [RECORD ONE-DIGIT RATING. DON T KNOW = 9. ]... [31] 7. Please use the same 1 to 7 scale to indicate your satisfaction with the airport in the following areas. [RECORD ONE-DIGIT RATING. DON T KNOW = 9. ] RATING Friendliness of airport employees [40] Speed of service from airport employees [41] Signage [42] Cleanliness [43] Landscaping [44] Security checkpoint at the parking deck [45] Security checkpoint at the gates [46] Parking [47] Ground Transportation (Limousine & Taxicab) [48] Welcome/Information Center [49] Restaurant (Windows) [50] Skycaps [51] DATA ONLY 8. Did you eat in the restaurant or snack bar on the second floor today? Restaurant Snack Bar NEITHER *[100:103]* 2

106 GREENVILLE SPARTANBURG INTERNATIONAL AIRPORT INTERCEPTS [SKIP IF A GREETER] 9. Now please use the same 1 to 7 scale to rate your satisfaction with each of the following services that you interacted with today. [RECORD ONE-DIGIT RATING. DON T KNOW = 9. ] RATING American Eagle [106] Continental [107] Delta [108] Northwest [109] United Express [110] US Airways [111] Hertz [112] Thrifty [113] Budget [114] National/Alamo [115] Avis [116] Hudson News [117] Allegiant Air [118] DATA ONLY [ASK Q.10 & Q.11 TO PASSENGERS ONLY] 10. Using the same 1 to 7 scale, how would you rate the new gate area snack bars?... [119] 11. Have you eaten or purchased food from the new gate area snack bars? Yes... 1 No... 2 [120] [ASK EVERYONE] 12. How could the services at this airport be improved to better serve your needs? [PROBE. RECORD RESPONSE VERBATIM.] **[60:77]** 3

107 GREENVILLE SPARTANBURG INTERNATIONAL AIRPORT INTERCEPTS 13. Have you used or do you plan to use the free wireless internet service now available? YES NO [78:79] [SKIP TO Q.24 IF A GREETER] 14. Have you visited the GSP airport s website? **[122:123]** YES NO... [SKIP TO Q.18] Have you booked a flight on the GSP airport website? YES... [SKIP TO Q.17] NO [124:125] [IF NO IN Q.15 ASK Q.16, THEN SKIP TO Q.18] 16. Why not? [PROBE. RECORD VERBATIM RESPONSE.] [126:135] 17. Using the same 1 to 7 scale, where a 7 is the highest rating you can give and a 1 is the lowest, how would you rate your experience booking your flight on the GSP website? [136] 18. How did you book your flight today? Travel agent Airline reservations - telephone Airline website Expedia.com CheapTickets Other: Don t know [137:138] 19. Do you live in the Greenville/Spartanburg area? Yes No... [SKIP TO Q.25] [139:140] 4

108 GREENVILLE SPARTANBURG INTERNATIONAL AIRPORT INTERCEPTS 20. During the past year, about how many flights did you originated from Atlanta Hartsfield International Airport... [150:152] Charlotte-Douglas International Airport... [153:155] GSP International Airport... [156:158] [IF FLEW OUT OF ATLANTA IN Q. 20, ASK:] 21. Why did you originate your trip out of Atlanta instead of GSP International? [DO NOT READ, RECORD POSITIVE RESPONSES.] [159:168] Price or lowest faire Airline preference Flight availability/# of flights per day Family/business in area Fewer cancelled flights More direct flights/no stop or layover Someone else booked flight Other: Don t know [IF FLEW OUT OF CHARLOTTE IN Q. 20, ASK:] 22. Why did you originate your trip out of Charlotte instead of GSP International? [DO NOT READ, RECORD POSITIVE RESPONSES.] Price or lowest faire Airline preference Flight availability/# of flights per day Family/business in area Fewer cancelled flights More direct flights/no stop or layover Someone else booked flight Other: Don t know [169:178] 23. Which of the following airports do you PREFER to originate your air travel? GSP International Airport Atlanta Hartsfield International Airport Charlotte-Douglas International Airport [DO NOT READ.] Doesn t matter [179:184] Now, a few questions for classification purposes only. 24. What zip code do you live in? ***[142:146]*** 5

109 GREENVILLE SPARTANBURG INTERNATIONAL AIRPORT INTERCEPTS 25. Please stop me when I read your age group. [READ LIST] ***[80:81]*** 18 to to to to to and older [DO NOT READ] REFUSED Please stop me when I read the range that best describes your total household income for the past year. Before taxes and other deductions was it...[read LIST] [82:83] Under $25, $25,000 to $34, $35,000 to $49, $50,000 to $74, $75,000 to $99, More than $100, [DO NOT ASK] REFUSED Gender Male Female [84:85] DATA [86:200] Thank you very much for your time. The Greenville Spartanburg International Airport values your opinion. May I have your name, address and phone number in the event my supervisor would like to verify the interview. NAME PHONE # 6

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