Using Mobile Technologies For Check-in and Beyond

Transcription

1 Using Mobile Technologies For Check-in and Beyond Pratik Chandra Roy NIIT Technologies White Paper

2 CONTENTS Introduction 3 Check-in Channels 3 Mobile Check-in via WAP (Wireless Access Protocol) 3 SMS Check-in 4 Top Level WAP and SMS architecture 5 Check-in Scenarios 5 Similar Implementations in the Industry 7 IATA Recommendation 8 Case Studies on Mobile Technologies by NIIT Technologies 10

3 CARGO GUIDE TRANSPORTATION CARGO TOUR GUIDE TRAVEL TRANSPORTATION TRAVEL TRANSPORTATIONTRAVEL CARGO LOGISTICS CARGO TRAVEL JOURNEY TRANSPORTATION GUIDE LOGISTICS TRAVEL PACKAGING JOURNEY CARGO Introduction Background The wireless and mobile computing technology is growing at an explosive rate across the world. The increasing number of telecommuting-users, and the increasing trend of on-the-move business executives, demands the mobile technology solutions to expand to meet their needs. To harness the opportunities in the space of mobile solutions, NIIT Technologies has extensive experience bringing mobile applications into multiple industry arenas, including travel, retail and insurance domain. As a solutions provider of Mobile Applications, NIIT Technologies combines domain expertise, knowledge base and intellectual capital to solve critical mobile industry problems. NIIT Technologies has been developing Mobile application development from the age of Palm and on the way gained expertise on iphone, Windows Mobile, Windows CE handhelds, J2ME, Blackberry and Symbian platforms. Document Purpose All big, small, low cost airlines would like to make use of mobile technologies to provide check-in facilities and other relevant facilities to their customers. The BCBP IATA initiative recommends SMS/MMS based boarding passes with a 2D barcode on it that contains relevant Boarding pass information. Some airlines and airports have already implemented the solution, and many others are in the process of doing so. But some airlines have clearly stated that they would not be implementing the BCBP. One of the key reasons for this is that there are a lot of customers who do not wish to use MMS facilities of the mobile phones (due to higher costs), or are contended with a basic mobile phone that does not provide any image based messages to be sent or received. So, the 2D barcodes may actually not be very popular with the customers. This white paper will document the ideas on SMS based boarding passes (without 2D barcodes) and various scenarios, and other relevant solutions that can be implemented by any airline company. This white paper will go a step beyond mobile check-in and make recommendations for other linked areas where the mobile technologies could help the airlines in getting ahead of its competitors. Check-in Channels Following check-in channels can be in the scope of the SMS based boarding passes. Web Check-in Mobile Check-in SMS Check-in Phone Check-in Automated Check-in. To facilitate the mobile based boarding passes, Mobile Scanners located at bag drop, security, lounge, and customer service checkpoints should be able to read the information from mobile phones. Mobile Check-in via WAP (Wireless Access Protocol) How does it work? 1. This facility is intended for users of Smart Phones with High resolution phone screens like PDA, Blackberry or mobile phone with internet access. 2. Customers visit the WAP site of the airline using the browser of their mobile phone. WAP site typically is named as mobile.airlinename.com 3

4 3. A check-in form is presented to the customer through which he/she can provide the booking confirmation number, credit card number, frequent flyer membership number, or e-ticket number. In some cases first name, last name, and departure city code may be requested to be entered. The idea is to uniquely identify the customer and also to ensure that there is a level of security check built in the check-in form. 4. Mobile Check-in is allowed for flights departing within next 24 hours. All the flights that have been opened for check-in or through check-in can be checked in via the mobile check-in. This is same for any other type of check-in as well (web check-in, phone check-in or check-in at the counter). 5. In case of multiple passengers the names of all the passengers are displayed, and the customer is able to choose from the passengers who need to check in or select all the passengers to check in. 6. Next screens allow customers to choose seat based on his/her preference (aisle/window), number of checked-in baggage, etc. In case the customer has a frequent flyer number, relevant details like seat preferences, etc are already taken into account and a default seat number is automatically allocated. 7. Depending on the flight route, phone and subscription facility of the customer, he/she will receive the boarding pass via /sms or text message. a. If the customer chooses for or MMS mode for delivery of boarding pass, a single message with the check-in details and a two-dimensional barcode, (usually in QR code or Aztec format). In case of MMS, customer is advised for ensuring the MMS is activated by the service provider. b. In case customer chooses for text message, two messages are sent to the customer. The first one contains a link that lets you request your personal barcode that will be scanned at the airport. The second text message will contain all your check-in details. 8. If the customer cannot receive an electronic boarding pass, he/she can print the boarding pass at home or at the airport as well. Restrictions 1. WAP sites of some of the airlines do not allow any seats selections. A seat is automatically selected and allocated to the passenger. 2. Some do not support multiple passenger check-in and or have restrictions on the number of passengers, (like maximum four passengers in case of Air Canada). 3. Some sites do not provide the mobile check-in facility for travelers with any check-in baggage. 4. The facility may not be available for customers who would be travelling to any country that requires APIS information, but the same is not already available (either in the PNR or in their frequent flyer profiles). Some examples of mobile check-in via WAP sites are: mobile.aircanada.com mobile.delta.com mobile.southwest.com mobile.aa.com wap.continental.com wireless.nwa.com SMS Check-in Few airlines have started providing the check-in facility via SMS (Short message service). Customers should provide their mobile numbers at the time of reservation, or they can update their mobile numbers in the profile information that is stored in the loyalty system of the airline. In some cases airlines send SMS to customers who are eligible for SMS check-in when the flight gets opened for check-in. Customers can simply reply Yes to get automatically checked in. SAS Scandinavian airlines provides such an SMS check-in facility for its frequent flyer members. The SMS may also contain a link to the WAP portal of the airline so that the customer may choose seats, provide baggage details or choose the passengers to check-in if the relevant facility is available on the WAP site. Once the passenger is checked in he/she gets a confirmation by SMS. This confirmation includes the seat allocation details and a link to the mobile boarding pass which contains the flight number, seat number, departure and arrival time and a two-dimensional boarding pass. 4

5 In some other cases the customers (frequent flyer members) can send in an SMS to a dedicated number in a specified format to perform the mobile check-in. Jet Airways provide such an SMS check-in facility for its FF members. Customers can type an SMS in the format: JetC <PNR> <JetPrivilegeNo.> And send the same to 56388, a dedicated SMS number for Jet Airway s SMS check-in facility. An example of such an SMS would be JetC ABCDEF The Boarding pass information is sent via SMS to the customer in the following format: Jet Airways: Seat No. 16F on 9W3001 for 29MAR BOM-DEL is assigned to you. Please collect the boarding pass from Check-in counters at least 30 mins prior to departure. Few other airlines that are in the process of implementing similar SMS based check-in facility or have implemented the same are: Singapore Airlines - Implemented Austrian Airlines - Work in progress Jetstar - Testing in progress 8 Top Level WAP and SMS architecture X25, TCP-IP, frame relay VPNGSM Network WAP Micro Browser (w/wta) Application Server HTTP Server Database Contents Request (URL) Response (Content) Proposed Top Level WAP and SMS Architecture WAP Device Response (Content) Push Initiator Mobile Phone Users SMS Processing Application Reservation System Operators SMS Centers APIs/Web Services Departure Control System Loyalty System. Check-in Scenarios Case 1 Customer does an online Check-in (Web check-in), but doesn t have access to Printer for printing the boarding pass. Suggested Solution After taking in all the relevant details (like baggage, seating, dangerous goods declaration, etc), at the print boarding pass step, provide an alternative to customer for sending the Check-in confirmation via SMS to customer specified mobile number. Following is the suggested (indicative) format of the SMS text: Airport Terminal Departure Airport PNR ZYUN3P SYD 1B VA AUG ROY/PRATIKMR 25C Flight Details (Flt No, Dep date/time) Seat Number Passenger Name Note: The actual format will be decided after a study of old mobile phone screen layouts to ensure that the relevant text is visible in one screen. This white paper will be updated with relevant information once the study of mobile phone layouts is complete. SMS will clearly indicate that the message has been sent from the airline s Web Check-in facility or from a dedicated number of the airline. Following cases (and probably more) will have to be taken care of: 1. More than one passenger in the booking. One SMS would be sufficient or would there be one message per passenger sent to a single mobile phone, or would SMS be sent to mobile phones associated with each passenger in the booking. 5

6 It will depend on the mobile number stored in PNR or alternately passenger is asked to confirm the mobile number at the start of online check in process (stage 1). Normally it should be one message per PNR. All seat numbers allocated should be displayed as passenger/s will show the SMS to check in staff for issuance of BP. The number of pieces accepted at check in time for bag drop should also be displayed in the message. Kiosk Option 1. Current Kiosk application can be changed to entertain such cases. Instead of taking the customer through the complete check-in process again, customer could be taken straight to print boarding pass option, if he has already done a web check-in. 2. Alternatively, a new kiosk application can be developed specifically for Mobile check-in/boarding pass printing. 2. In case, Boarding at international location, whether customer mobile s roaming facility should be used or not (i.e., will the message be sent to customer when on roaming?). What if the passenger wants to receive the SMS message on some other (local) number? This can be covered again at stage 1 of the process when passenger is asked to confirm the mobile number or opt for an alternate number. Manual Options 1. Check-in agent can read SMS from the customer s mobile phone and print out the boarding pass. 2. These boarding passes could also be printed on a dedicated boarding pass printer located at the airport and handed over to the customer by airline ground staff (check-in desk, baggage drop desk or any dedicated service desk for distributing boarding passes for these cases). 3. A dedicated service desk could print the boarding pass for such customers by looking at the SMS on the passenger s arrival at the counter. This procedure will ensure that airline takes care of all related issues, like gate no show, etc., in the same way as is being followed at present. They will not be required to train their airport staff much except that the BP is to be printed or delivered where SMS is there on the mobile. 3. Kiosk should have OCR functionality as described below. The Kiosk applicable will be able to scan customer s mobile with backlight on, and print the boarding pass based on the information contained in the SMS and relevant information from DCS. This facility could be made available for all cases of pre-airport check-in, like Web check-in, phone check-in, mobile check-in, SMS check-in or automated check-in. OCR (Optical Character Recognition) Option A Kiosk capable of reading/scanning the text from the mobile could be deployed at the check-in counter or a dedicated counter (new or existing counters like baggage drop counter) to issue boarding pass for such cases. In case of OCR, the requirement of printed boarding can be avoided, as the same device could be deployed at other check-points like lounge entry, aircraft boarding etc which could scan the above boarding pass information directly from the SMS message of the mobile. Interfacing systems In all the above options there would be a manual or automated access to the CRS and DCS of the airlines (to check the reservation details and to check-in the passengers on to the DCS system). There would be a link to the loyalty system as well to fetch the seating/smoking preferences, etc., and for any other special services requests (SSRs). Though in many cases, airlines mention that any person with any special service request should do a manual check-in at the airport itself, but there is no reason why it can t be automated for the loyalty program members where these preferences are actually captured and stored. 6

7 Case 2 Customer doesn t have access to web and wishes to use his Mobile for Checking-in via SMS Check-in feature. Suggested Solution Customer can send SMS from a registered mobile phone (that is registered with his/her loyalty profile (FF membership) or specifically for the PNR). Customer may send a message to a dedicated SMS number such as like: CHECK-IN ZYUN3P OR CHECK-IN where is the FF membership number. Auto-seating feature should be implemented (which will ensure automatic seat allocation for such check-in). If the customer is a frequent flyer club member, then the seating preferences of the customer can be taken into account for allocation of the seat. This feature would be available only to those who are travelling without any dangerous goods. So, customer will not have to send a separate confirmation message for confirming that he/she is not travelling with any dangerous goods, and it would be treated as automatic confirmation from customer that he/she is not travelling with any dangerous goods. Though, based on airline requirements this could change to accept a second message from the customers for this confirmation as well. Once the check-in is done, then the SMS with check-in confirmation, (same as the SMS in case 1), will be sent to customer s mobile to facilitate his check-in/boarding at the airport. 3. After reading the information from the mobile, and performing basic validations, the Kiosk software will print a boarding pass slip. Any additional information needed on the slip, (that is not available in the SMS text), will be fetched from the DCS system, via existing web services/apis that is being used by online check-in. This slip will be similar to any usual ATM slip, cab fare receipts, or credit card payment acknowledgement slips. 4. The slip will contain the usual boarding pass information and will have to be carried by the passenger through all the checkpoints till boarding. Similar Implementations in the Industry Southwest Airline Implementation The customer does a web check-in within 24 hours of the departure. As a last step (when the check-in process is complete), the customer should get the print out of the boarding pass. But there are instances where customer is unable to print the boarding pass due to unavailability of the printer, or if the printer runs out of the ink half way. There could also be instances where the customer actually looses the printed copy of the barcode. To ensure that customer has an option of reprinting the boarding pass at a later stage, Southwest Airline has an option in its kiosk application. Customer can go to the South west airline s kiosk at the airport and insert the credit card that was used to purchase the tickets. An option is presented to the customer if he/she wants to reprint the boarding pass. Mobile/SMS check-in and boarding pass printing options Architecture 1 Fire wall internet dcssms check in web check in sms service provider res kiosk baggage drop security lounge customer service boarding pre-airport at airport. 1. Customer can choose to do a web check-in or SMS check-in. On successful check-in the customer will receive an SMS (which may or may not be in encrypted format). 2. Customer will go to the airport and scan his/her mobile at the kiosk that will have the SMS scanning OCR facility. Air New Zealand Implementation of epass Air New Zealand has implemented the RFID-enabled epass for its loyalty scheme members which serve as a permanent (reusable) boarding pass. Following are the features of epass: Permanent reusable boarding pass Available at 26 airports in New Zealand Distributed to 100,000 loyalty scheme members Enables check-in, lounge access and boarding Consists of tag attached to a mobile phone, similar to a small barcode sticker Contains unique sequence number and tag identifier, which is recognized by the airline s system and matched with the passenger record. 7

8 The epass process The passenger scans the epassat the check-in kiosk if they need to check bags or change seats. If the passenger has no bag to check, they can proceed straight to the gate. NZ s lounges also have epass gate readers linked to an application to track access and produce business reporting. At the gate, the passenger scans their epass and receives a paper gatepass with confirmation of their seat number this is for cabin crew to inspect. billion every year. By the end of 2010 all IATA members will be 100% BCBP, and magnetic stripe boarding passes will be history. The BCBP standard defines the 2D bar code and the data contained in the bar code. An airline implementing BCBP has to re-design the layout of the boarding pass to include the 2D bar code. The BCBP standard does not provide guidelines regarding the size and position of the bar code, the human readable data or the size of the boarding pass. Recommended Practice 1706d Attachment A defines the minimum data elements to be included on a boarding pass. Passenger Name Date of flight (DD/MMM) Jetstar Implementation Jetstar offers their customers the ability to use the revolutionary SMS boarding pass technology each time they travel and more to it is that a passenger doesn t need to have a smart phone. one of the fastest and the simplest SMS check-in service available in the market. This implementation for Jetstar has helped in improving efficiency and saving time for passengers. In order to make the process simple and convenient Jetstar offers a range of check-in options. Passengers can register for the SMS either by selecting automatic check in during the booking process at Jetstar.com or check-in 48 hours prior to flight departure. The company s cutting edge technology helps scan text messages at the Jetstar Kiosk in the check-in area. The text message is a unique code, analyzed by the kiosk at the check-in counter, to print boarding passes. Passengers can also enter the number of bags they are carrying and print tags for each of them. Once this is done ( this is already done, you can drop baggage at Jetstar bag drop), they can drop their tagged bags at the Jetstar Bag drop and head to the departure gate to board their flight. Marketing carrier Flight number (marketing carrier) Schedule Departure Time Cabin or Class of travel From City To City Seat number Ticket type identifier (paper or electronic) Terminal/Gate number Operated by The following items, not available in RP 1706d but used by airlines, may be added. Optional: Sequence number Booking reference E-ticket number Operating airline Agent type (e.g. Web) IATA Recommendation Bar Coded Boarding Passes (BCBP) use IATA industry standard 2D bar codes. Because they can be accessed from anywhere - even a mobile phone - they offer more convenience for the passenger. Because don't need to be printed on expensive paper stock and facilitate off-airport check-in, they save the industry up to US $1.5 Gate close time Frequent flyer Tier and Number Remarks (e.g. wheelchair) Other travel information (e.g where to drop a bag). 8

9 Bar Code Size The recommended size, based on the definition of the PDF417 standard, is: X Dim = 10 mils or mm Y/X ratio = 3 Y Dim = 30 mils or mm Max size: 2.9 x 2.0 inch or 73.7 x 50.8mm Module No. The horizontal bar code enables the agent to read the text while scanning the bar code, when using a type of desk-fixed scanners. Similar recommendations apply to boarding passes issued on the web, except that the size of the boarding pass depends on the paper used by the passenger. The blue background represents the area where the recommended layout of ATB size document applies. The rest of the document below the blue background can be used to provide travel information for the passenger, including: How to proceed in the airport with this boarding pass X Dim is the width of the smallest element of the bar code Y Dim is the height Max size is the size of the bar code at full capacity (928 codewords) using the X and Y Dim Where to check-in baggage Options to check that the flight is on time or to change the booking Legal notices on baggage and air transportation. The IATA BCBP initiative has proposed the following information to be stored in the 2D barcodes. This example is for 2 segments and Boarding Pass Layout all fields populated. The layout below follows the recommendations on the size of the boarding pass and the bar code, the human readable text and the multiple flight documents: Validating carrier (logo) E-Ticket ETKT Name LASTNAME/F From To Fight Date Departure Gate close Class Seat Sq GENEVE PARIS CDS AF Dec 08:55 08:40 Y 08A 155 PARIS CDS MIAMI AF Dec 11:20 11:00 Y 44A 099 MIAMI CANCUN AF Dec 17:12 17:02 Y 10F 007 MAX: 2.9 inch/73.7mm ATB Size The vertical bar code provides a better quality printing on older ATB printers. Notes: The blue background represents the required human readable items. The blue dotted line represents the quiet zone of the bar code. Validating carrier (logo) E-Ticket Name LASTNAME/F ETKT From To Fight Date Departure Gate close Class Seat Sq GENEVE PARIS CDS PARIS CDS MIAMI AF5106 AF Dec 06 Dec 08:55 11:20 08:40 11:00 Y Y 08A 44A MIAMI CANCUN AF Dec 17:12 17:02 Y 10F 007 9

10 But, for the purpose of text SMS based boarding pass we will have to define the information that needs to be sent, as not all of the below information can be contained in a single (displayable) SMS text message. Case Studies on mobile technologies by NIIT Technologies B2C Framework for mobile enabling an airline Business Problem This application is being developed as a framework to mobile enable an airline. This involves plugging into existing business service infrastructure of an airline, and provides functionality targeted for the air traveller on the move. Key Considerations As a start this application is being developed for iphone and later developed for Android, Blackberry, Symbian, J2ME and Windows Mobile platforms. This is a native application with online. as well as offline access. The various functionalities of this application includes Flight search, Flight Booking, Check-in using mobile boarding pass, Timetable, Weather, Maps etc. This application will be available for download from the Apple App Store when ready. 10

11 Tools and Technologies The application was developed using objective-c in cocoa framework and for database SQLite was used for iphone. For Blackberry platform the application was developed in Eclipse using Blackberry JDE and J2ME. For Windows Mobile the application was developed using.net CF using Visual Studio. For Symbian the application was developed using Symbian C++ using Carbide IDE. New Passenger-friendly Application The wireless and mobile computing technology is growing at an explosive rate across the world. The increasing number of telecommuting-users, and the increasing trend of on-the-move business executives, demands the mobile technology solutions to expand to meet their needs. As a solutions provider of Mobile Applications, NIIT Technologies combines domain expertise, knowledge base and intellectual capital to solve critical mobile industry problems. One of our marquee client Iberia along with NIIT Technologies has truly taken forward the next big thing in Travel and that is mobility. Our mobility road map with Iberia extends to not only current developments but also to future requirements. We are currently doing development related to Iberia mobile and native applications (iphone, Android, BB, and WP7). Iberia mobile has a comprehensive range of functionalities as compared to any other application of any other airline. The mobile application offers customers check-in, baggage tracking, arrival & departure info, schedules, car hire, booking management, contact centre information, language option, apart from a range of other services to enhance customer experience and service levels. The developed application has automated the entire process and covers the following areas: 1. Online Check in This application reduces the waiting time at airport queues for travelers. It allows the customer to check-in their Iberia operated reservations and receive a mobile boarding pass with just the click of a button. 2. Baggage Tracking This application also eliminates the need for manual reconciliation and automated delivery of real-time baggage data. The entire work flow of baggage movement, from check-in point to a flight, can be viewed in the WorldTracer record of the application. 11

12 3. Arrivals and Departures NIIT Technologies provides a mobile solution to extend the passenger assistance information for better service and enhanced customer satisfaction. The application displays real-time flight status based on the flight number, origin and destination or airport and time. 4. Air shuttle booking and schedules The application takes all the hassle out of getting to the airport. E.g. it allows the customer to book a reservation for the Madrid-Barcelona air shuttle. The customer can also check the latest flight schedules between Madrid and Barcelona. 5. Booking management The booking management system is customer friendly. It allows customers to manage bookings and retrieve information about a customer reservation. 6. Offers The application provides access to the best Iberia offers in air tickets for all leading flights in countries, like Spain, Europe or America. 7. Change PIN It allows the customer to change their Iberia Plus access PIN by following a series of steps anytime, anywhere. 8. Avios balance The application retrieves customer s current Avios balance and also track the last movements in his/her account. 9. Subscriptions The application gives some space to the customer. The customer can manage the type of mails they receive based on usage, taste and needs. The customer can also manage how Iberia communicates. 10. Promotions There are a wide variety of promotional deals available in the market. The application allows the customer to retrieve the current promotions and at the same time alerts them to any new offers available. 11. My boarding cards Passengers can download their boarding pass using this application. It eliminates the long waiting periods at the check-in counter. It allows customers to manage and download their boarding pass on the phones. 12. Contacts This application provides access to the different customer care centers, (Iberia offices, Iberia Plus centers), to meet the diverse needs of the customer. There is an expert telesales and telemarketing referral service which ensures business needs are matched to the right call center, using our call center locator. This solution also increases the efficiency of the overall customer relations and Help Desk. The aim is to help customers as quickly and as efficiently as possible. Airline Offline Timetable with Route Search Business Problem This application was developed as a PoC internally in the company. The objective was to develop an offline application to search routes for possible combinations and view the timetable for corresponding flights. This application was mainly targeted for customers who travel frequently and would like to search flights on the move while they don t have internet access. Key Considerations As a start this application was developed for iphone and Blackberry and the plan is to develop the same to J2ME, Symbian, Windows Mobile and Android platforms. The key challenge in this project was the portability issue. In order to handle this challenge portable database has been implemented using index files which can run on all platforms. In order to improve usability, the user interface has been given more emphasis. Tools and Technologies The application was developed using objective-c in cocoa framework, EclipseME for Blackberry. 12

13 Tools and Technologies The application was developed using objective-c in cocoa framework, EclipseME for Blackberry. Some of the functionalities supported from mobile devices are: Register and submit resume Set personal preferences for job selection Search for a job based on location: Railway Line Station Name Freeword. Job Search Using imode, JSky and ezweb Devices Business Problem NIIT partnered with NTT Data Japan to create a recruitment portal for one of the largest recruitment company is Japan. NIIT was responsible for designing, developing and implementing the web site, which can be accessed from any web browser or from any imode, JSky or ezweb enabled Internet mobile devices. Tools and Technologies J2EE Framework JSP, EJB, Servlets, Oracle 8i enterprise database server, Weblogic, WML, c-html, HDML, MML Application Architecture Following diagram illustrates the architecture the same site can be accessed from PC or any imode, JSky or ezweb enabled mobile devices. PC WAP imode JPhone Http Session use Bean Access Control Manager User Account Bean Front Component Log Manager Mobile Manager... JSP JSP JSP use Bean use Bean use Bean Worker Bean Worker Bean Worker Bean 13

14 About the Author Pratik Chandra Roy is a Business Solutions Specialist working with NIIT Technologies and leading the Airline and Travel Distribution sub verticals within TTL (Travel, Transport and Logistics) Practice. He specialises in the Airlines, Travel Distribution, Airports and Travel agency sub verticals with over 10 years of experience in the domain. Pratik has over 15 years of experience with the IT industry and has worked for numerous verticals including manufacturing, retail, banking, finance and has wealth of technical, managerial and business skills acquired across a wide range of demanding roles in software development area. About NIIT Technologies NIIT Technologies is a leading IT solutions organization, servicing customers in North America, Europe, Asia and Australia. It offers services in Application Development and Maintenance, Enterprise Solutions including Managed Services and Business Process Outsourcing to organizations in the Financial Services, Travel & Transportation, Manufacturing/Distribution, and Government sectors. With employees over 8,000 professionals, NIIT Technologies follows global standards of software development processes. India NIIT Technologies Ltd. Corporate Heights (Tapasya) Plot No. 5, EFGH, Sector 126 Noida-Greater Noida Expressway Noida , U.P., India Ph: Fax: Americas NIIT Technologies Inc., 1050 Crown Pointe Parkway 5 th Floor, Atlanta, GA 30338, USA Ph: Toll Free: NIIT Fax: Over the years the Company has forged extremely rewarding relationships with global majors, a testimony to mutual commitment and its ability to retain marquee clients, drawing repeat business from them. NIIT Technologies has been able to scale its interactions with marquee clients in the BFSI sector, the Travel Transport & Logistics and Manufacturing & Distribution, into extremely meaningful, multi-year "collaborations. NIIT Technologies follows global standards of development, which include ISO 9001:2000 Certification, assessment at Level 5 for SEI-CMMi version 1.2 and ISO information security management certification. Its data center operations are assessed at the international ISO IT management standards. Europe NIIT Technologies Limited 2 nd Floor, 47 Mark Lane London - EC3R 7QQ, U.K. Ph: Fax: Singapore NIIT Technologies Pte. Limited 31 Kaki Bukit Road 3 #05-13 Techlink Singapore Ph: Fax: A leading IT solutions organization 21 locations and 16 countries 8000 professionals Level 5 of SEI-CMMi, ver1.2 ISO certified Level 5 of People CMM Framework Write to us at marketing@niit-tech.com D_04_120413