THE NEW Agency Sales July 2016

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Ginger Gregory
6 years ago
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1 THE NEW Agency Sales July 2016

2 WELCOME! SEE WHAT S NEW We are pleased to introduce a newly redesigned that is more engaging and designed with your needs in mind You will notice a new look and feel as well as an improved user experience with enhanced features allowing you to find information easily and quickly The beta version is fully-functional, so you can use it right away to book flights and manage your bookings To access the new during the beta period: Select Try our site now in the bar at the bottom of your browser Take a tour to see what s new A Feedback link is available at the bottom of every page to provide us with your input If at any time you would like to revert back, select the Back to current site link Is there something we can improve? We want to hear from you so feel free to leave your feedback at any time on the site 2

3 OVERVIEW

4 HOME PAGE The redesign of the new home page provides simple and intuitive navigation 4

5 HOME PAGE CONTINUED Quick access to: Tools for retrieving bookings and e-tickets Agency tools News Key reference links 5

6 HOME PAGE CONTINUED Any information regarding the following items can be easily found under Book : Your bookings Fare Options and Fees Routes and Partners Business Travel Air Canada Cargo 6

7 HOME PAGE CONTINUED Under Plan find information on how your customers can be prepared: Baggage Special Assistance Check-in Information Medical/Mobility Travel Requirements Peace of Mind 7

8 HOME PAGE CONTINUED Leaving soon? Under Fly you can find: Flight Information Air Canada on your Mobile Onboard At the Airport Customer Support Premium Services 8

9 AGENT REFERENCE Cleaner layout to easily find information such as: Cash Rewards Agency Tools Flash newsletter Policy documents Brochures and presentations 9

10 SEE YOUR ACCOUNT Account profiles are clear and easier to navigate. Quickly search for Agency IDs. 10

11 SEARCHING AND SELECTING FLIGHTS

12 SEARCH FILTERS Under the Filter results link, you can refine your search to optimize results including upgradeable fares 12

13 MODIFY YOUR SEARCH Need to modify your flight result? You can easily do so by selecting the Change link when reviewing a flight selection or after selecting a flight 13

14 FARE DETAILS Click the fare to view high level fare attributes clearly displayed in fare tray 14

15 IMPROVED FARE RULES DISPLAY Click the fare type for an easy to read breakdown of the fare rules 15

16 WI-FI AND SEAT MAP INDICATORS Click on + to identify aircraft type, WIFI availability, and seat map 16

status, the fare tray will include the credits required

17 UPGRADEABLE FARES Upon clicking the eupgrade option in Filter Results and selecting your customer s tier status, the fare tray will include the credits required to upgrade as well as the ability to move to a higher fare 17

18 REVIEW SELECTED FLIGHTS

19 NEED MORE LEGROOM? If an Economy Class fare is selected, easily see the fare difference for Premium Economy when offered on International flights 19

20 REVIEW FARE INFORMATION Review the fare details via the 3 new options available: Share Itinerary Save Itinerary Preview Total Cost 20

21 SHARE ITINERARY Share the itinerary with up to 5 people 21

22 SAVE SEARCHED ITINERARIES You can save your search if you are not ready to complete your booking. Just click on Save Itinerary and add your passenger s name. 22

23 SAVE SEARCHED ITINERARIES - CONTINUED To retrieve your saved search, click on Recently Viewed Itineraries in the booking magnet All your saved itineraries will be listed 23

24 PREVIEW TOTAL COST You can preview total costs with travel options by clicking on Preview Total Cost link. 24

25 COMPLETE YOUR BOOKING

26 TRAVEL OPTIONS Cleaner structure to easily add travel options (if eligible) such as: Maple Leaf Lounge Meal Voucher On My Way 26

27 QUICK GLANCE From the Travel Options page, view booking information anytime by clicking on the banner for: Flight Details Passenger Fare Summary 27

28 AEROPLAN VALIDATION On the Passengers page, view your customers tier status by: Entering your customer s Aeroplan number Clicking outside the Program Number field once completed to validate 28

29 SEAT SELECTION Improved booking flow to easily select your client s seats prior to purchase 29

30 SEAT SELECTION CONTINUED View seat map of available seats and price to select 30

31 AFTER BOOKING

32 SEARCH FOR MY BOOKINGS Clear and easy to identify fields for navigation 32

33 MY BOOKINGS - RESULTS New layout for booking results Mouse over the passenger icon to display passenger name(s) 33

34 FLIGHT BOOKING When retrieving a booking, options are clearly laid out with available links and icons 34

35 DIVIDE BOOKING Make changes for one customer on a PNR with multiple customers by selecting Divide 35

36 DIVIDE BOOKING - CONTINUED 36

37 BAGGAGE ALLOWANCE Click on the baggage icon to view your customer s baggage allowance for their itinerary 37

ADD MEAL, SPECIAL ASSISTANCE AND FREQUENT FLYER

preferences or request special assistance after

Special meals Wheelchair assistance Assistance for

38 ADD MEAL, SPECIAL ASSISTANCE AND FREQUENT FLYER INFORMATION Easily add/modify your customer s preferences or request special assistance after completing a booking Service requests include: Special meals Wheelchair assistance Assistance for deaf or hard of hearing Assistance for blind or visually impaired 38

39 REBOOKING: TAX EXEMPTION When rebooking your customer automatic tax exemption will apply 39

FLIGHT PASS PURCHASED IN CANADA TRAVEL AGENTS FREQUENTLY ASKED QUESTIONS

FLIGHT PASS PURCHASED IN CANADA TRAVEL AGENTS FREQUENTLY ASKED QUESTIONS PURCHASE How is a Flight Pass purchased? All Flight Passes are purchased at aircanada.com/agents by clicking Flight Pass on the