Airline Ancillary Revenue and Loyalty Guide for 2014 The best single resource in your quest for revenue success
|
|
- Gordon Quinn
- 6 years ago
- Views:
Transcription
1
2 Airline Ancillary Revenue and Loyalty Guide for 2014 The best single resource in your quest for revenue success Contents Welcome Aboard An Introduction by Jay Sorensen... 5 VIP for a Fee: Airport Services Designed for... 8 High Value Customers... 8 Board it like Beckham... 8 VIP status was once only earned, now it s also paid... 9 Universal Studios provides star quality pampering Shocking news offer a better product and people will pay for it From Air Asia to Virgin Atlantic, eleven carriers offer VIP airport services Travelers seek simplicity not complexity Design and deliver experiences to satisfy high value customers Points, Pillows and Porsches: Car and Hotel Rewards at the Top 30 Airlines Frequent flier members like plenty of product on the shelves Car rental and hotel rewards also address a business need The top 30 list represents the world s largest airlines Car and hotel rewards go beyond rewarding... to fulfilling dreams United is a car and hotel reward innovator Reward complexities rob consumers of convenience Entertainment, customer service and value for money Worldwide Report of Reward Availability for Introduction to the Report Carriers Included in the Analysis Components of the Reward Booking Data Reward Query Methodology Airline Data Section Notes Commentary on Individual Airline Results Graph: Overall Reward Availability Graph: Long-Haul Flights Reward Availability Graph: Flights 251 to 2,500 Miles Reward Availability Graph: Overall Reward Availability by Month Air Asia BIG Air Berlin topbonus Air Canada Aeroplan Ancillary Revenue Loyalty Guide 2015 IdeaWorksCompany.com LLC Page 1
3 Air France/KLM Flying Blue American AAdvantage British Airways Executive Club JetBlue True Blue LAN Airlines LanPass Turkish Miles&Smiles Appendix: Table of Query Dates Used in This Report CarTrawler Yearbook of Ancillary Revenue Summary of the Results Tables 1a and 3a euros Ancillary Revenue Defined About Individual Airline Listings Europe and Russia The Americas Asia and the South Pacific Middle East and Africa Currency Exchange Rates Used for the Worldwide Statistics Top 10 Things You Need to Know About Ancillary Revenue and Airlines We are here to celebrate something new Baggage is the king of a la carte Branded fares are easier for consumers and better for revenue Subscription programs create the best loyalty High value customers happily consume a la carte services The best ancillary revenue managers are diplomats Greed is not good for new a la carte fees Transparency is a virtue for consumers, employees, and your brand Frequent flier programs provide big revenue potential Create new products, not just new fees A final point A la carte shopping is good for consumers Revenue-Based Accrual as the New World Order The times they are a-changin Mileage-based accrual prevails today Southwest and the all new Rapid Rewards of High value customers are highly accrued Qantas chooses revenue-based complexity The slow one now, will later be fast Ancillary Revenue Loyalty Guide 2015 IdeaWorksCompany.com LLC Page 2
4 Profit From Innovation: Ancillary Revenue Examples From Around the World It has become the difference between profit and loss Low cost carriers continue to lead a la carte innovation Traditional airlines adapt to ancillary ways Innovation from outside the airline industry is worth noting Tomorrow we will run faster, stretch out our arms farther Disclosure to Readers of this Report: IdeaWorksCompany.com LLC makes every effort to ensure the quality of the information in this report. Before relying on the information, you should obtain any appropriate professional advice relevant to your particular circumstances. IdeaWorksCompany cannot guarantee, and assumes no legal liability or responsibility for, the accuracy, currency or completeness of the information. Terms of Use for this Report: You may not disseminate any portion of the Report through electronic means, including mail lists or electronic bulletin boards, without the prior consent of IdeaWorksCompany. You may make one hard copy by downloading and printing it. You may store the document as a file on your computer. Please contact IdeaWorksCompany if you require multiple downloads for use within your company, and for all other uses. Except as expressly permitted in this Terms of Use, the Report may not be reproduced, transmitted, or distributed without permission. You may not commingle any portion of the Report with any other information and shall not edit, modify, or alter any portion. IdeaWorksCompany provides the Report and services as is and without any warranty, or condition, express, implied or statutory. IdeaWorksCompany specifically disclaims any implied warranty of title, merchantability, fitness for a particular purpose, and noninfringement. In no event shall IdeaWorksCompany be liable for lost profits or any special, incidental, or consequential damages arising out of or in connection with the Report (however arising, including negligence). Distribution of this Report is protected by the Economic Espionage Act of 1996 of the United States and the data protection laws of Europe. Issued February 2015 by IdeaWorksCompany.com LLC Shorewood, Wisconsin, USA IdeaWorksCompany.com 2014 Ancillary Revenue Loyalty Guide 2015 IdeaWorksCompany.com LLC Page 3
5 About Jay Sorensen, Writer of the Report Jay, with sons Anton and Aleksei, on the North Fork Trail in North Cascades National Park in Washington. Jay Sorensen s research and reports have made him a leading authority on frequent flier programs and the ancillary revenue movement. He is a regular keynote speaker at the annual MEGA Event, spoke at IATA Passenger Services Symposiums in Abu Dhabi and Singapore, and has advised the US Congress on ancillary revenue issues. His published works are relied upon by airline executives throughout the world and include first-ever guides on the topics of ancillary revenue and loyalty marketing. He was acknowledged by his peers when he received the Airline Industry Achievement Award at the MEGA Event in Mr. Sorensen is a veteran management professional with 30 years experience in product, partnership, and marketing development. As president of the IdeaWorksCompany consulting firm, he has enhanced the generation of airline revenue, started loyalty programs and co-branded credit cards, developed products in the service sector, and helped start airlines and other travel companies. His career includes 13 years at Midwest Airlines where he was responsible for marketing, sales, customer service, product development, operations, planning, financial analysis and budgeting. His favorite activities are hiking, exploring and camping in US national parks with his family. About Eric Lucas, Editor of the Report Eric Lucas is an international travel, natural history and business writer and editor whose work appears in Michelin travel guides, Alaska Airlines Magazine, Westways Magazine and numerous other publications. He is the author of eight books, including the 2013 Michelin Alaska Guide and the 2014 Michelin Hawaii Guide. Eric has followed and written about the travel industry for more than 25 years. He lives in Seattle, Washington, where he grows and sells organic garlic; visit him online at Eric, at his favorite summer retreat, Steens Mountain, Oregon Ancillary Revenue Loyalty Guide 2015 IdeaWorksCompany.com LLC Page 4
6 Welcome Aboard An Introduction by Jay Sorensen IdeaWorksCompany begins a new year-end tradition by identifying the airlines that have shown the greatest prowess in the areas of ancillary revenue, a la carte pricing, and loyalty marketing. Vueling Airlines is the 2014 Champ for Revenue Innovation and Marketing Leadership. The top 5 revenue innovators named by IdeaWorksCompany also include Delta Air Lines, Wizz Air, Ryanair, and Jeju Air. Throughout 2014, we assessed the top ancillary revenue producing airlines and the most generous frequent flier programs, and issued reports that described the industry s service innovation and product development; as well as offering practical advice for airline executives. The culmination of this work is the Airline Ancillary Revenue and Loyalty Guide for The Guide includes every published report and survey issued by IdeaWorksCompany during the year. In reviewing this material, IdeaWorksCompany found that a select group of airlines readily stood apart in their quest for revenue success. This list of the Top 5 Revenue Innovation Champs for 2014 represents our desire to recognize the management teams and front line employees who delivered exceptional results during the year: 1. Vueling Airlines. Since this airline was born in 2004, it has experienced a merger, been acquired by a global holding company, and achieved robust growth. Year after year, the carrier has also demonstrated a knack to create, market, and deliver remarkable ancillary revenue products. Its most recent addition is the My25% program which delivers a simple 25% discount to subscribers who pay an annual fee. Earlier innovations included a price lock feature and the Vueling Pass which sells an annual package of benefits for business travelers. All these have since been adopted by other carriers around the world. 2. Delta Air Lines. This carrier has certainly created a strong tailwind for itself. Profits are at record levels, corporate debt is declining, lie-flat seating has been introduced globally to business class, and the cash dividend has been increased for investors. Its inclusion in this list is due to the bold move to switch the SkyMiles frequent flier program to revenue-based accrual. Starting in 2015 distance-based accrual is out and members will earn miles based upon how much they spend with the airline. This nicely aligns the financial objectives of the company with its loyalty program. 3. Wizz Air. The sneak peek offered by the airline in its pre-ipo financial documents demonstrates this historically secretive airline is among the most profitable in Europe, with a fiscal 2014 earnings margin of 24 percent (EBITDAR). But that was hardly a surprise to those in the ancillary revenue profession who highly regard the carrier for a continuous roll out of a la carte services and a very transparent and effective online booking process Ancillary Revenue Loyalty Guide 2015 IdeaWorksCompany.com LLC Page 5
7 4. Ryanair. The airline that defined ancillary revenue is included because it demonstrated a huge change of heart during The Always getting better plan introduced by CEO Michael O Leary will fix the things our customers don t like, such as relaxing the carry-on policy and lowering bag fees at the airport. The plan seeks to end the conflict between front line staff and passengers. Profits increased nicely during the year, with half year results announced on 03 November 2014 revealing a stunning profit increase of 32 percent, proving that kindness can pay dividends. 5. Jeju Air. This Korea-based low cost carrier is profitable, growing, and hopes to become a public company in Its marketing approach is fresh and young as evidenced by sponsorship of top K-pop music groups. Jeju Air demonstrated real innovation with the opening of Free Travel Lounges. These in-city lounges specialize in the booking of commission-based services for travelers and operate as ancillary revenue incubators. IdeaWorksCompany looks forward to another year of ancillary revenue, a la carte, and loyalty marketing activity and will announce its 2015 selections in December next year. I hope you enjoy reading this copy of the Airline Ancillary Revenue and Loyalty Guide. With nearly 245 pages, it is our largest publication to date and remains the only single resource dedicated to the topics of ancillary revenue and loyalty marketing. I thank you for your support of my consulting firm and its mission to boost airline revenue through innovation. President IdeaWorksCompany.com LLC 2014 Ancillary Revenue Loyalty Guide 2015 IdeaWorksCompany.com LLC Page 6
Airline Ancillary Revenue and Loyalty Guide for 2012 The best single resource in your quest for revenue success. Contents
Airline Ancillary Revenue and Loyalty Guide for 2012 The best single resource in your quest for revenue success. Contents Welcome Aboard An Introduction by Jay Sorensen... 5 Airlines Woo Members with Wild,
More informationAirline Ancillary Revenue and Loyalty Guide for 2013 The best single resource in your quest for revenue success
Airline Ancillary Revenue and Loyalty Guide for 2013 The best single resource in your quest for revenue success Table of Contents Welcome Aboard An Introduction by Jay Sorensen... 5 Card-Carrying Generosity:
More informationAirline Ancillary Revenue and Loyalty Guide for 2011 The best single resource in your quest for revenue success.
Airline Ancillary Revenue and Loyalty Guide for 2011 The best single resource in your quest for revenue success. Table of Contents Welcome Aboard An Introduction by Jay Sorensen... 5 Reward Seat Availability
More informationAirline Ancillary Revenue and Loyalty Guide for 2018 The best single resource in your quest for revenue success
Airline Ancillary Revenue and Loyalty Guide for 2018 The best single resource in your quest for revenue success Contents Welcome Aboard An Introduction by Jay Sorensen... 7 Ancillary Revenue Goes Mobile...
More informationAirline Ancillary Revenue and Loyalty Guide for 2017 The best single resource in your quest for revenue success
Airline Ancillary Revenue and Loyalty Guide for 2017 The best single resource in your quest for revenue success Contents Welcome Aboard An Introduction by Jay Sorensen... 7 Path to Profits: How the Best
More informationContents Worldwide Loyalty Report The IdeaWorks Company Page 1
Contents General Commentary and Analysis... 4 Graph: Overall Reward Availability... 11 Graph: Long-Haul Flights Reward Availability... 12 Graph: Flights Under 2,500 Miles Reward Availability... 13 Graph:
More informationCarTrawler Hotel Reward Payback Issued Survey 04 October IdeaWorksCompany.com 2017 LLC 2017 Page 1
CarTrawler Hotel Reward Payback Issued Survey 04 October IdeaWorksCompany.com 2017 LLC 2017 Page 1 2017 CarTrawler Hotel Reward Payback Survey The third annual CarTrawler Hotel Reward Payback Survey reveals
More informationAncillary Revenue per Passenger for 2013 was $16, Up Nearly 129% from 2007
Contact: Jay Sorensen For inquiries: 414-961-1939 Jay @ IdeaworksCompany.com Ancillary Revenue per Passenger for 2013 was $16, Up Nearly 129% from 2007 2014 CarTrawler Yearbook of Ancillary Revenue by
More informationAirlines Worldwide Fly High on Ancillary Services Revenues Jump 43 percent to 11 billion ($13.5 billion)
Airlines Worldwide Fly High on Ancillary Services -- 2009 Revenues Jump 43 percent to 11 billion ($13.5 billion) Analysis from IdeaWorks, supported by Amadeus, shows United, American, Delta, Qantas, and
More informationAirline Ancillary Revenue Projected to Be $92.9 Billion Worldwide in 2018
Airline Ancillary Revenue Projected to Be $92.9 Billion Worldwide in 2018 The CarTrawler estimate forecasts 13% increase above 2017, with $64.8 of the total consisting of a la carte fee activity. Dublin,
More informationAmerican and Turkish Airlines Show Dramatic Increase in Reward Seat Availability with Southwest Staying on Top
American and Turkish Airlines Show Dramatic Increase in Reward Seat Availability with Southwest Staying on Top The 9th annual Reward Seat Availability Survey sponsored by CarTrawler also finds survey newcomers
More informationThis article is based upon a report issued by IdeaWorksCompany.
The Wall Street Journal May 16, 2018 Top Frequent-Flier Programs for 2018 By Scott McCartney This article is based upon a report issued by IdeaWorksCompany. Southwest leads a survey of award availability
More informationSouthwest, airberlin, Virgin Australia Still Tops For Rewards, But Delta and Turkish Airlines Make Big Leaps Upward
Contact: Jay Sorensen For inquiries: 414-961-1939 Jay @ IdeaworksCompany.com Southwest, airberlin, Virgin Australia Still Tops For Rewards, But Delta and Turkish Airlines Make Big Leaps Upward IdeaWorksCompany
More informationWorldwide Review of Ancillary Revenue Innovation What works. What didn t work. What happens next.
Worldwide Review of Ancillary Revenue Innovation What works. What didn t work. What happens next. Ancillary Revenue Airline Conference ARAC 08 19 November 2008 Budapest Jay Sorensen President of the IdeaWorks
More informationThe Fall of Frequent Flier Mileage Values in the U.S. Market - Industry Analysis from IdeaWorks
Issued: February 16, 2005 Contact: Jay Sorensen For inquiries: 414-961-1939 The Fall of Frequent Flier Mileage Values in the U.S. Market - Industry Analysis from IdeaWorks Mileage buying power is weakest
More informationFrequent Fliers Rank New York - Los Angeles as the Top Market for Reward Travel in the United States
Issued: April 4, 2007 Contact: Jay Sorensen, 414-961-1939 IdeaWorksCompany.com Frequent Fliers Rank New York - Los Angeles as the Top Market for Reward Travel in the United States IdeaWorks releases report
More informationStormy Weather: Frequent Flier Executives Are Concerned About Reward Availability and Other Consumer Issues
Issued: February 28, 2007 Contact: Jay Sorensen, 414-961-1939 IdeaWorksCompany.com Stormy Weather: Frequent Flier Executives Are Concerned About Reward Availability and Other Consumer Issues In a recent
More informationAncillary Revenue On-Site Consulting Package
Ancillary Revenue On-Site Consulting Package Overview Airlines enjoy greater revenue success when they become effective retailers, rather than passive shopkeepers. IdeaWorks offers a one-price solution
More informationCash is King: Revenue Now Rules Frequent Flyer Program Accrual
Issued 21 March 2017 Cash is King: Revenue Now Rules Frequent Flyer Program Accrual The four largest programs in the world now use revenue based accrual. Learn why American, Delta, Southwest, and United
More informationReward Payback for Hotel Loyalty Programs Reward value returned for every dollar spent on hotel rates
Contact: Jay Sorensen For inquiries: 414-961-1939 Jay @ IdeaworksCompany.com Wyndham Offers Best Payback Among Leading Hotel Loyalty Programs IdeaWorksCompany releases results from the second annual Switchfly
More informationAncillary Revenues. Dr Frankie O Connell
Ancillary Revenues Dr Frankie O Connell Istanbul Technical University Air Transportation Management, MSc. Program Airline Business Models and Strategic Management Module #5 10th December 2016 Ancillary
More informationThe Amadeus Yearbook of Ancillary Revenue by IdeaWorks
Issued 29 August 2012 The Amadeus Yearbook of by IdeaWorks Table of Contents 2012 Amadeus Yearbook of... 4 Europe and Russia... 17 The Americas... 28 Asia and the South Pacific... 52 Middle East and Africa...
More informationSTAYING TRUE. BofAML Global Transportation Conference. May
STAYING TRUE BofAML Global Transportation Conference May 19 2011 FORWARD-LOOKING STATEMENT Certain information in this presentation and statements made during this presentation, including any question
More informationGOING THE EXTRA MILE
GOING THE 80 EXTRA MILE Airline loyalty schemes are making significant revenue gains through credit card partnerships. But will selling perks to non-flyers leave elite road warriors feeling peeved? WORDS
More informationThe ABCs of EMDs IdeaWorks explores how airlines manage a la carte transactions with travel agents
Issued November 2011 The ABCs of EMDs IdeaWorks explores how airlines manage a la carte transactions with travel agents Table of Contents A la carte services were once a simple business... 4 Ancillary
More informationQ3 FY18 Business Highlights
Q3 FY18 RESULTS Q3 FY18 Business Highlights 1 2 3 4 5 6 7 Record passengers 7.1m, record revenues 423m Investing in growth 24% passenger growth in Q3 Disciplined cost management flat ex-fuel CASK Largest
More informationHotel Loyalty Programs Deliver Awards With Fewer Strings Attached
Hotel and Airline Industry Analysis - Press Release Contact: Jay Sorensen IdeaWorks Company For inquiries: 414-961-1939 Hotel Loyalty Programs Deliver Awards With Fewer Strings Attached, Shorewood, WI.--Programs
More informationAnalysis: Is the golden era of frequent-flyer benefits over?
June 24, 2016 Analysis: Is the golden era of frequent-flyer benefits over? By David Churchill IdeaWorksCompany contributed information to this article - - see italics. THIRTY-FIVE YEARS AFTER AMERICAN
More informationGulf Carrier Profitability on U.S. Routes
GRA, Incorporated Economic Counsel to the Transportation Industry Gulf Carrier Profitability on U.S. Routes November 11, 2015 Prepared for: Wilmer Hale Prepared by: GRA, Incorporated 115 West Avenue Suite
More informationQantas Group - Positioned for Growth and Sustainable Returns
Qantas Group - Positioned for Growth and Sustainable Returns Tino La Spina, Qantas Group Chief Financial Officer Macquarie Australia Conference 3 May 2018 Third Quarter 1 FY18 Trading Update Q3 trading
More informationQANTAS DELIVERS STRONG FIRST HALF RESULT DESPITE HIGHER FUEL BILL
ASX and Media Release Sydney, 21 February 2019 QANTAS DELIVERS STRONG FIRST HALF RESULT DESPITE HIGHER FUEL BILL Underlying Profit Before Tax: $780 million (down $179 million) Statutory Profit Before Tax:
More informationMore Airlines Worldwide Choosing Revenue-Based Methods to Serve and Reward Customers
Issued: December 1, 2008 More Airlines Worldwide Choosing Revenue-Based Methods to Serve and Reward Customers IdeaWorks predicts increased reliance upon a pay for perks philosophy for customer services,
More informationBank of America Merrill Lynch Global Transportation Conference. June 16, 2010
Bank of America Merrill Lynch Global Transportation Conference June 16, 2010 FORWARD-LOOKING STATEMENT Certain information in this presentation and statements made during this presentation, including any
More informationAmerican Airlines Borrows Ryanair Fee Tactics - An Ancillary Revenue Report from IdeaWorks
American Airlines Borrows Ryanair Fee Tactics - An Ancillary Revenue Report from IdeaWorks American s recent implementation of checked baggage fees, which appear to have been accepted by passengers, will
More informationSamsung Electronics Australia Qantas Frequent Flyer Loyalty Program Rewards Scheme. Terms and Conditions. Effective: 22 March 2018
Samsung Electronics Australia Qantas Frequent Flyer Loyalty Program Rewards Scheme Terms and Conditions Effective: 22 March 2018 1. Introduction 1.1 This Samsung Electronics Australia Qantas Frequent Flyer
More information2010 ANNUAL GENERAL MEETING. May 4, 2010
2010 ANNUAL GENERAL MEETING May 4, 2010 FORWARD-LOOKING STATEMENT Certain information in this presentation and statements made during this presentation, including any question and answer session, may contain
More informationRevenue Recognition Implementation Issue 2.11 NOTICE
NOTICE DISCLAIMER. This document has been compiled by the IATA Industry Accounting Working Group (IAWG), which consists of senior finance representatives from IATA member airlines. This working group s
More information- Rakesh Tripathi, Nikhil Gupta, Subhajit Mazumder Abstract
PERSPECTIVE Flying times for Airline Frequent Flyer Programs (FFPs) - Rakesh Tripathi, Nikhil Gupta, Subhajit Mazumder Abstract Frequent flyer programs are increasingly becoming a lucrative source of ancillary
More informationAirlines worldwide raked in more than $22.6 billion in fees last year; why you're likely to see more fees By Janet Cho
September 9, 2012 Airlines worldwide raked in more than $22.6 billion in fees last year; why you're likely to see more fees By Janet Cho IdeaWorksCompany contributed information to this article - - see
More informationTroubled Airline Industry Returns to Innovative Marketing Programs during 2004 Industry Analysis from IdeaWorks
Issued: December 27, 2004 Contact: Jay Sorensen For inquiries: 414-961-1939 Troubled Airline Industry Returns to Innovative Marketing Programs during 2004 Industry Analysis from IdeaWorks Airlines embrace
More informationRecord Result. 2006/07 Full Year Results Investor Presentation. Moved on successfully following bid. Profit before tax % to $1,032 million
2006/07 Full Year Results Investor Presentation August 16 2007 Record Result Moved on successfully following bid Profit before tax + 53.8% to $1,032 million Group returning above Cost of Capital 2 Key
More informationDOWNLOAD : AIRLINE CREDIT CARD
DOWNLOAD : AIRLINE CREDIT CARD BEST AIRLINE MILES CREDIT CARDS OF 2018 - CREDITCARDS the best airline credit cards can net you free flights, priority boarding, free checked bags, and bonus miles. see our
More informationIntroduction: Airline Industry Overview Dr. Peter Belobaba Presented by: Alex Heiter & Ali Hajiyev
Introduction: Airline Industry Overview Dr. Peter Belobaba Presented by: Alex Heiter & Ali Hajiyev Istanbul Technical University Air Transportation Management M.Sc. Program Network, Fleet and Schedule
More informationAmerican Airlines Group Inc.
American Airlines Group Inc. Bank of America Merrill Lynch 2018 Transportation Conference Derek Kerr Chief Financial Officer Cautionary Statement Regarding Forward-Looking Statements and Information This
More informationHalf Year F1 Results. November 4, 2015
Half Year F1 Results November 4, 2015 F17 Q1 Results 20 JULY 2016 Q1 BUSINESS HIGHLIGHTS Passenger growth of 18% to 5.8m pax on 17% seat growth Record underlying profit of 38.6m (+14%) despite Easter effect
More informationWizz Air aims to increase market share with F17 capacity growth of 20% Q3 passenger growth of 20%, Load Factor of 88% (+2.3ppt)
Q3 F17 FINANCIAL RESULTS 1 FEBRUARY 2017 BUSINESS HIGHLIGHTS Current market conditions favour ULCCs Wizz Air aims to increase market share with F17 capacity growth of 20% Q3 passenger growth of 20%, Load
More informationINFLIGHT CONNECTIVITY: BRINGING FREEDOM TO THE SKIES
INFLIGHT CONNECTIVITY: BRINGING FREEDOM TO THE SKIES INFLIGHT CONNECTIVITY: BRINGING FREEDOM TO THE SKIES JULY 2017 1 Inmarsat s annual Inflight Connectivity Survey is the world s largest poll of passenger
More informationPress release. Amadeus maintains strong financial growth in the first quarter of the year
Press release Amadeus maintains strong financial growth in the first quarter of the year May 5, 2017 Amadeus performance was strong in the first three months of the year. This was supported by the timing
More informationAir Transport Industry
Air Transport Industry Structure, Economics, Operations Northwestern University Transportation Center April 28, 2016 Peter L. Smith Context The Presenter BA Harvard, MST Northwestern, MBA Foster School
More informationMarch 4, Investor Conference
March 4, 2014 Investor Conference Disclaimer This Investor Presentation is provided for your general information and convenience only, is current only as of its date and does not constitute an offer to
More informationUS Airlines Will Generate Millions from Higher Baggage Fees Despite consumer gripes, fee hikes still bring in more revenue.
Issued: January 20, 2010 US Airlines Will Generate Millions from Higher Baggage Fees Despite consumer gripes, fee hikes still bring in more revenue. Executives at major US airlines have learned to be wary
More informationUp in the Air: Can an Industry Compete on Costs Without Destroying its Workforce?
Up in the Air: Can an Industry Compete on Costs Without Destroying its Workforce? Thomas Kochan, MIT Jody Hoffer Gittell, Brandeis University Greg Bamber, Griffith University Andrew von Nordenflycht, Simon
More information2016 Annual Shareholders Meeting
2016 Annual Shareholders Meeting Safe harbor This presentation contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities
More informationLCC a la Carte Goes Mobile: A Review of the Top 15 Low Cost Carriers
Issued 20 March 2018 LCC a la Carte Goes Mobile: A Review of the Top 15 Low Cost Carriers IdeaWorksCompany finds Norwegian, Pegasus, Ryanair, and Wizz Air provide great mobile retailing examples. Contents
More information2010 Amadeus Guide to Ancillary Revenue by IdeaWorks, Page 1
2010 Amadeus Guide to Ancillary Revenue by IdeaWorks, Page 1 Table of Contents Forward by Philippe Chérèque, EVP Commercial Amadeus... 6 Welcome Aboard the Third Ancillary Revenue Guide... 8 Selections
More informationCathay Pacific Airways Limited Abridged Financial Statements
To provide shareholders with information on the results and financial position of the Group s significant listed associated company, Cathay Pacific Airways Limited, the following is a summary of its audited
More informationFORWARD-LOOKING STATEMENT
CIBC 9th Annual Eastern Institutional Investor Conference September 23, 21 FORWARDLOOKING STATEMENT Certain information in this presentation and statements made during this presentation, including any
More informationGood financial results to September 2017 and continued progress across all our businesses
Press release Good financial results to September 2017 and continued progress across all our businesses November 3, 2017 Amadeus reports good financial growth in the first nine months of the year. The
More informationCase Study 2. Low-Cost Carriers
Case Study 2 Low-Cost Carriers Introduction Low cost carriers are one of the most significant developments in air transport in recent years. With their innovative business model they have reduced both
More informationSTAYING TRUE. Scotia Capital Transportation & Aerospace Conference. November 15, 2011
STAYING TRUE Scotia Capital Transportation & Aerospace Conference November 15, 2011 FORWARD-LOOKING STATEMENT Certain information in this presentation and statements made during this presentation, including
More informationLeading Ancillary Revenue Airlines and the Women Who Boost Their Profits
Issued 02 October 2018 Contents Leading Ancillary Revenue Airlines and the Women Who Boost Their Profits CarTrawler-sponsored analysis presents the ancillary revenue philosophies of four women leaders
More informationSector Report: AIRLINES
Sector Report: AIRLINES 2017s EXECUTIVE SUMMARY You have downloaded a PDF of Sportcal Sponsorship s Airline Sector Report, summarising the key findings that are available within the report itself, as well
More informationBank of America Merrill Lynch Emerging Markets Corporate Conference. Miami, June 2016
Bank of America Merrill Lynch Emerging Markets Corporate Conference Miami, June 2016 This presentation may include forward-looking comments regarding the Company s business outlook and anticipated financial
More informationCathay Pacific Airways Limited Abridged Financial Statements
To provide shareholders with information on the results and financial position of the Group s significant listed associated company, Cathay Pacific Airways Limited, the following is a summary of its audited
More informationQantas Premier Credit Card Rewards Terms and Conditions
Qantas Premier Credit Card Rewards Terms and Conditions November 2017 Qantas Premier Platinum Credit Card Qantas Premier Everyday Credit Card TABLE OF CONTENTS PAGE 1. Meaning of Words 3 2. Participation
More informationGood afternoon Chairman Cantwell, Ranking Member Ayotte, and members of the
Testimony of Doug Parker, CEO of US Airways Senate Committee on Commerce, Science and Transportation Subcommittee on Aviation Operations, Safety and Security Hearing on Airline Industry Consolidation June
More information2007/08 Full Year Results Investor Briefing
2007/08 Full Year Results Investor Briefing Highlights of Result Profit before tax up 46% to $1,408 million Up 36% on the reported result Margin improvement $3 billion of Sustainable Future Benefits achieved
More informationAirline Costs and Financial Measurements. B. Ben Baldanza
Airline Costs and Financial Measurements B. Ben Baldanza Background Eleven years as CEO of Spirit Airlines Six Years as SVP of US Airways Three Years as President of TACA Three Years as SVP of Continental
More informationPREMIUM TRAFFIC MONITOR MARCH 2009
PREMIUM TRAFFIC MONITOR MARCH 2009 KEY POINTS The fall in passenger numbers slowed in March, to a decline of 9.3% following February s 9.6% fall. However, this slowdown was entirely due to February s fall
More informationQANTAS HALF YEAR 2015 FINANCIAL RESULTS 1
QANTAS HALF YEAR 2015 FINANCIAL RESULTS 1 Key points: Underlying Profit Before Tax: $367 million Statutory Profit After Tax: $206 million Transformation benefits: $374 million Comparable unit cost reduction:
More informationSlots. The benefits of strategic slot management. Richard Matthews Slot strategy & scheduling manager. 8 th March 2013
Slots The benefits of strategic slot management Richard Matthews Slot strategy & scheduling manager 8 th March 2013 1 Strategy to drive growth and returns Leverage easyjet s cost advantage, leading market
More informationJ.P. Morgan 2019 Global Emerging Markets Corporate Conference. Miami, February 2019
J.P. Morgan 2019 Global Emerging Markets Corporate Conference Miami, February 2019 This presentation may include forward-looking comments regarding the Company s business outlook and anticipated financial
More informationScotia Capital Transportation & Aerospace Conference. June 5, 2007
Scotia Capital Transportation & Aerospace Conference June 5, 2007 1 2 Changing the Game Changing the Game Canada s #1 domestic, trans-border and international airline Strong brand recognition Innovative
More informationJAPAN AIRLINES Co., Ltd. Financial Results 1 st Quarter Mar/2017(FY2016) July 29, 2016
JAPAN AIRLINES Co., Ltd. Financial Results Mar/2017(FY2016) July 29, 2016 Today s Topics P.1 P.2 P.13 From the first quarter of this fiscal year, figures for Revenue Passengers Carried, ASK, RPK and Load
More informationCONDITIONS OF CONTRACT
NOTICE : if the passenger s journey involves an ultimate destination or stop in a country other than the country of departure the Warsaw Convention may be applicable and the Convention governs and in most
More informationCOUNTY OF ORANGE, CALIFORNIA AIRPORT REVENUE BONDS, SERIES 2009 A & B ANNUAL REPORT FOR FISCAL YEAR ENDED JUNE 30, 2013
COUNTY OF ORANGE, CALIFORNIA AIRPORT REVENUE BONDS, SERIES 2009 A & B ANNUAL REPORT FOR FISCAL YEAR ENDED JUNE 30, 2013 Dated: January 28, 2014 COUNTY OF ORANGE, CALIFORNIA AIRPORT REVENUE BONDS, SERIES
More informationParques Reunidos Corporate Presentation March 2016
Parques Reunidos Corporate Presentation March 216 Disclaimer The information contained in this presentation (the Presentation ), including but not limited to forward-looking statements, is provided as
More informationConsider the following: Do you travel on low cost airlines? What is your favorite airline? Are the tickets expensive? Do you get food and movies?
Lesson 1 T R A V E L I N G I N T H E 2 1 S T C E N T U R Y Key Point Airlines Consider the following: Do you travel on low cost airlines? What is your favorite airline? Are the tickets expensive? Do you
More informationGrow Transfer Incentive Scheme
Grow Transfer Incentive Scheme Grow Transfer Incentive Scheme offers a retrospective rebate of the Transfer Passenger Service Charge for incremental traffic above the level of the corresponding season
More informationBrussels Airlines, JetBlue, KLM, and United Rev Up Their Ancillary Revenue Engines
Issued 02 June 2015 Brussels Airlines, JetBlue, KLM, and United Rev Up Their Ancillary Revenue Engines The best airline merchandisers know a la carte revenue is boosted by a magical combination of human
More informationAverage annual compensation received by full-time spa employees.
1 Introduction This report presents the findings from the employee compensation and benefits section of the 2017 U.S. Spa Industry Study. The study was commissioned by the International SPA Association
More informationBillions of Dollars in Baggage Fees Travel the Globe IdeaWorks Analyzes the Largest a la Carte Component
Billions of Dollars in Baggage Fees Travel the Globe IdeaWorks Analyzes the Largest a la Carte Component Table of Contents A la carte fees are a product of turbulent times... 4 Baggage fees have been a
More informationFor personal use only
Half Year Results Press Conference Remarks by Qantas CEO Alan Joyce 21 February 2013 Good morning. Thanks for joining us for the Qantas Group result for the six months ended 31 December 2012. The Group
More informationAmadeus delivers solid financial results in the first half of 2017
Press release Amadeus delivers solid financial results in the first half of 2017 July 28, 2017 Amadeus financial performance was positive in the first six months of the year. This was supported by strong
More informationThe Airline Analyst Financial Ratings Webinar Presentation 18 th January Michael Duff, Managing Director, The Airline Analyst
Webinar Presentation 18 th January 2013 Michael Duff, Managing Director, The Airline Analyst April 2011 Outline The Airline Analyst TAA Financial Ratings Overview of Results Methodology Review of Some
More informationNew Distribution Capability
New Distribution Capability Commercial User Guide Last updated: May 17 May 2017 Page 1 Contents Disclaimer... 3 Executive Summary... 4 What s new in this version?... 5 Definitions... 6 1. Introduction...
More informationQantas Airways Limited Alan Joyce, CEO Qantas Airways. Macquarie Australia Conference 3 May 2013
Qantas Airways Limited Alan Joyce, CEO Qantas Airways Macquarie Australia Conference 3 May 2013 Qantas Group: April 2013 2 Delivering on the Group s Strategic Priorities Turning around Qantas International
More informationCorporate Presentation National Bank Transportation and Logistics Conference March 24, 2010
Corporate Presentation National Bank Transportation and Logistics Conference March 24, 2010 Forwardlooking statement Certain information in this presentation and statements made during this presentation,
More informationAir Arabia. Investor Presentation. Sharjah, UAE: September 2013
Air Arabia Investor Presentation Sharjah, UAE: September 2013 Disclaimer Information contained in this presentation is subject to change without notice, its accuracy is not guaranteed and it may not contain
More informationFrequent Traveller. Miles & More Welcome to an exclusive company
Frequent Traveller Miles & More Welcome to an exclusive company Frequent Traveller welcome to a world full of benefits You have earned it! You flew a lot last year and often chose the Austrian Airlines
More informationLIFE TRAVEL THE MIDDLE SEAT. American, Delta, United and others are prepping streamlined systems that could skew their lost-luggage stats
This copy is for your personal, non commercial use only. To order presentation ready copies for distribution to your colleagues, clients or customers visit http://www.djreprints.com. https://www.wsj.com/articles/a
More informationAAdvantage Platinum WELCOME. to the world of A e Advantage Platinum. 02/04 JOHN Q TRAVELER AA Membership Guide
e AAdvantage Platinum WELCOME to the world of A e Advantage Platinum. AA12345 JOHN Q TRAVELER 02/04 2003 Membership Guide AAdvantage Platinum Status Puts You Miles Ahead We re pleased to have you as an
More informationIn-flight Wi-Fi: Why smart airlines need smart solutions
In-flight Wi-Fi: Why smart airlines need smart solutions Personal need for in-flight Wi-Fi leads to global demand AVIATION > Connectivity > Research The evidence is clear passengers around the world expect
More informationAir Arabia. Investor Presentation. 1 st Quarter 2015
Air Arabia Investor Presentation 1 st Quarter 2015 Disclaimer Information contained in this presentation is subject to change without notice, its accuracy is not guaranteed and it may not contain all material
More informationAncillary Fees Comparison Chart
Ancillary Fees Comparison Chart Updated June 20, 2012 The information provided summarizes the ancillary fees of a representative sample of the major airlines. Most airlines provide exemptions for bag and
More information2. Our response follows the structure of the consultation document and covers the following issues in turn:
Virgin Atlantic Airways response to the CAA s consultation on Economic regulation of capacity expansion at Heathrow: policy update and consultation (CAP 1658) Introduction 1. Virgin Atlantic Airways (VAA)
More informationWorking Draft: Time-share Revenue Recognition Implementation Issue. Financial Reporting Center Revenue Recognition
March 1, 2017 Financial Reporting Center Revenue Recognition Working Draft: Time-share Revenue Recognition Implementation Issue Issue #16-6: Recognition of Revenue Management Fees Expected Overall Level
More informationThe wide spread of financial performance
The wide spread of financial performance WFS Summit 13 th September 2015 Brian Pearce, Chief Economist www.iata.org/economics To represent, lead and serve the airline industry % revenues US$ billion 2015
More informationDerek Sharp Senior Vice President and Managing Director Air Commerce December 17, 2015
Derek Sharp Senior Vice President and Managing Director Air Commerce December 17, 2015 Airline content Network carriers Low cost carriers Airline merchandising Ancillaries Tailored offerings (Rich Content
More informationEconomic Impacts of Campgrounds in New York State
Economic Impacts of Campgrounds in New York State June 2017 Report Submitted to: Executive Summary Executive Summary New York State is home to approximately 350 privately owned campgrounds with 30,000
More information