Shareholder Exclusive

Transcription

1 September 2014 Shareholder Exclusive Chairman s message 2 Shareholder prize draws 4 E-shareholder info 10 December 1984: First day of trading of BT shares on the Stock Exchange.

2 A message from your Chairman In December, we will be recognising 30 years since BT was privatised. We now operate in the most competitive telecommunications markets in the world, a fact that benefits companies and consumers and which has helped us to become the company we are today. See more on pages 6 and 7. We held our annual general meeting (AGM) at Old Billingsgate in London this year and you can find full details of the meeting, including the voting results, online at At the meeting, I reported on a very positive year one where our financial results continued to meet or exceed expectations allowing us to reward you, our shareholders, in line with our previous guidance. I am pleased to report that at the AGM our shareholders approved a final dividend of 7.5p (up 15%), meaning a 15% increase in the 2014 full year dividend to 10.9p per share. We have continued to implement the strategy outlined at the AGM, and have made a good start to the current financial year. It has included the launch of our BT One Phone proposition, which provides businesses with an innovative fixed-mobile solution that should also save them money. We continue our rollout of fibre optic cable and every week, 70,000 more homes and businesses can access fibre, making ours one of the fastest broadband rollouts anywhere in the world. Our fibre broadband network now covers more than 20 million premises. Demand for these services remains strong and the task now is to push fibre further into rural areas. The immediate aim is to put 90% of UK properties within reach of fibre broadband, and then to go further. The rural rollout process is well under way, in partnership with central and local government. BT Sport has just celebrated its first birthday and has brought new competition and greater value to the market for pay TV. The second season of BT Sport has some great content lined up and it will continue to be free with BT Broadband. Delivering a superior customer service is a major focus for us. We have made some progress this financial year. We are fixing faults faster and have seen a drop in the number of complaints we are getting. But we have more to do to deliver a step-change, which is why we are investing in our infrastructure, our systems and our people. In recent months we have announced a further 2,500 jobs to support our investments in fibre and customer service. Our goal is to deliver sustainable, profitable revenue growth supported by the investments we are making. We made notable progress towards this goal last year, and I am confident BT will make further progress in the period to come, delivering long-term value for our shareholders. Sir Michael Rake Chairman 8 September

3 Fibre broadband is transforming the lives of people all over the UK. Delivering a superior customer service is a major focus. We are investing in our infrastructure, systems and people. BT Sport hosts some of the best live sporting action and continues to be free with BT Broadband. In the UK we are delivering one of the fastest rollouts of fibre broadband in the world. 3

4 Shareholder prize draws Enter our prize draw to win an Acer TravelMate laptop * We re giving all shareholders a chance to win an Acer TravelMate P253-E laptop, offering a stunning stylish design along with Intel dual core power, 8GB performance and a massive 750GB hard drive. With a 15.6 HD display, HDMI and built-in webcam, the TravelMate can handle all your everyday computing tasks with ease. To enter, call or go to Fred. Olsen Cruise BT Carol Concert We re offering one lucky shareholder the opportunity to win an 8-night Norwegian fjords cruise on 3 May 2015 on board Balmoral cruise L1502 *. The prize includes accommodation, port charges and all meals. To enter, call or go to The BT Christmas concert jingle bells into the Royal Albert Hall for its 26th year on 15 December. We re offering two lucky shareholders the chance to win a pair of tickets to this great performance *. To enter, call or go to 4 * For prize draw terms and conditions call or go to All prize draws close on 8 October 2014

5 Shareholder offers BT Shop Fred. Olsen Cruises Save up to 40% on the brand new BT8500 Advanced Call Blocker range that blocks up to 100% of nuisance calls. To find out what s available, call or visit Demand is usually very high, so we re only able to make these offers for a limited period. There s no better way to travel the world than on a cruise ship. BT shareholders can save up to 25% on a choice of three European Fred. Olsen Cruises in To book, call quoting GRP0095 and promotion code BTSHARE. Bookings must be made by 31 October Visit for more information. Warner Leisure Hotels Disney On Ice Take a few days out from the hustle and bustle of day-to-day life with Warner Leisure Hotels and save up to 50% throughout 2014/15. Plus BT shareholders can save a further 30 per couple. To book, visit or call , quoting promotional code PHCBT. Join in the celebrations as 65 of Disney s characters come to life in the Disney On Ice Celebrates 100 Years of Magic UK Autumn Tour. Save up to 6.75 on tickets and reduce your booking fee at a range of locations. For more information, call or visit quoting BT. For more shareholder offers, go to 5

6 Changing the game on share ownership BT was privatised in 1984, with three billion shares offered to institutional investors, the public and employees. It was the first major privatisation, the first-ever floatation of a public utility, and it opened up the stock market to a new audience. While much has changed over the last 30 years, BT has continued to lead the way through using the power of communications to make a better world by making connections, creating possibilities and delivering value. World 's first all digital international public telephone service between London and Tokyo First-ever live satellite TV programme from a ship at sea broadcast from the QE2 6

7 Digital network moving from mechanical to electronic exchanges 12 years of BT Broadband BT Openzone offering public wi-fi access 1.5 billion fibre broadband rollout BT at the heart of London 2012 BT Sport - free to BT Broadband customers 7

8 Making a difference in local communities BT has always believed in the powerful impact of volunteering, and that BT people can use their passion, expertise and skills to release the potential of others. We actively encourage our employees and other stakeholders to give their time to make a difference in their local communities. All Join In BT s national volunteering network Releasing the potential of thousands of disabled children Together with the London 2012 volunteering legacy charity Join In, BT is building a national network of volunteers supporting grass-roots sports clubs and community groups in their local areas. Linked to its long history of supporting disability sport, in August BT launched All Join In a campaign encouraging sports clubs across the UK to enable people with disabilities to participate. BT s Paralympic Ambassadors, including double gold medallist wheelchair racer Hannah Cockroft, supported the campaign in the build-up to National Paralympic Day on 30 August. BT has extended its partnership with the Lord s Taverners the youth cricket and disability sports charity to fund the installation of at least 13 new multi-sensory rooms in special needs schools over the next three years. BT will also maintain all the specially adapted classrooms (including those funded from 2010 to 2013) up to The multi-sensory rooms feature a relaxing and stimulating variety of lights, sounds and textures, which help children with disabilities learn in an environment that suits their educational needs. Sign up and find out more at Find out more at 8

9 The Supporters Club celebrates its first year The Supporters Club is BT s initiative that aims to build a better world by bringing people together through sport. We work with Comic Relief to invest money raised by BT Sport customers in fantastic charitable projects both in the UK and overseas. We have developed a sustainable grant-making fund that will support projects using sport as an enabler for social change. Money raised helps fund coaches, mentors and teachers who work with young people to help them overcome challenges and fulfil their potential it s all about supporting the supporters. A year after the launch of The Supporters Club, over 80,000 BT customers have signed up for monthly donations. Through BT and its customers, more than 2.5 million has been raised. Eighteen charity projects have been supported so far with more to come. Find out more at Celebrating 25 years of the British Paralympic Association BT was the founding partner of the British Paralympic Association (BPA) when it was created in 1989, and has been a strong supporter of disability sport ever since. To help the BPA celebrate its 25th birthday, BT through The Supporters Club created a special BPA Birthday Bursary fund of 25,000, which donated grants of 5,000 to five disability sports clubs in the UK. BT has already confirmed its commitment to supporting the BPA all the way to the Rio 2016 Paralympic Games, helping the next generation of Paralympic champions achieve their dreams. Find out more at FOUNDING PARTNER 9

10 Become an e-shareholder and have a chance to win As an e-shareholder, everything s more straightforward. We ll communicate with you electronically and your dividends will be paid directly into your bank or building society account. It s easier and quicker all round. We re offering anyone who signs up to become an e-shareholder by 31 October 2014 the chance to win some great prizes. How do I sign up? Step one Register online at or scan the QR code and give us your address and add your shareholder reference number from your dividend tax voucher. Naked Wines Step two Look out for your activation code in the post. When you receive it, add your bank or building society details online. Alternatively, you can complete the payment instruction form attached to your dividend cheque. All new e-shareholders will automatically receive a 30 credit with Naked Wines when you order a 6 or 12-bottle case of wine. What s more all new e-shareholders will be entered into a prize draw to win a 6 bottle case of Moutard Champagne *. 10

11 Win one of 250 trips to the top of the BT Tower At a height of nearly 600ft, the BT Tower in central London gives you a spectacular panoramic view of the city of London. Imagine visiting as our VIP guest and seeing the sights for yourself. Point out major landmarks and follow the River Thames as it meanders its way through one of the greatest capital cities in the world. Become an e-shareholder by 31 October 2014 and we ll enter you into a draw to win two tickets for a breathtaking visit to the BT Tower *. Just make sure that you re signed up to receive communications and dividends electronically by visiting ipad mini Take a break Win a new, black 16GB ipad mini *. Thin, light and wi-fi enabled, it s one of the very best tablets around. It comes complete with ios 7, a fast Apple A6X chip, isight and FaceTime HD cameras, up to 10 hours of battery life and a stunning 9.7-inch Retina display. And with a vast library of over 500,000 apps and games available to download from the App Store, you can do almost anything. Win a 3-night weekend break with Warner Leisure Hotels at one of 13 locations *. Stay in a stylish Signature room in a Country Hotel or Premier chalet at a Coastal Village, enjoy a range of daytime activities and be dazzled by evening entertainment. Delicious breakfasts and evening meals are also included. All prize winners must be over 21 years of age. * To enter, signup and become an e-shareholder. For terms and conditions for all e-shareholder prize draws, go to All prize draws close on 31 October

12 Contact information Shareholder helpline For general enquiries call: Freefone: ( *) Textphone: ( *) BT Shop: * calls from outside the UK Online You can find information on how to manage your shareholdings at If your question is not answered by the information provided, you can send your enquiry via secure from these pages. Post Equiniti, Aspect House, Spencer Road, Lancing, West Sussex, BN99 6DA, United Kingdom (Please include a daytime telephone number.) Managing your shares 24/7 View current market information and share prices, update your address and bank details and contact us through secure by logging on and registering at Beware of fraudsters We would like to remind shareholders to be very mindful of unsolicited phone calls or correspondence concerning shareholding or investment matters. If you receive any unsolicited investment advice, make sure you record the name of the person, organisation, telephone number, address, etc and check they are properly authorised before you get involved. If it sounds too good to be true, it probably is. You can check on the Financial Conduct Authority s (FCA) website at or call their consumer helpline on If you also tell Equiniti, they will liaise with the FCA and keep BT informed. BT Group plc Registered office: 81 Newgate Street, London EC1A 7AJ Registered in England and Wales No PHME: Design by saslondon.com Printed in England by DST (Output) Ltd Printed on FSC 130gsm Pavarotti Silk