CERTIFIED CRUISE COUNSELLOR PROGRAM
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1 2018 CERTIFIED PROGRAM Y OUR DESTINATION FOR PROFESSIONAL DEVELOPMENT
2 WHICH CLIA CERTIFICATION IS RIGHT FOR YOU? CAREER EXPLORERS/STUDENTS I am a student, who wants to learn about selling cruises CCC CERTIFIED NEW TRAVEL AGENTS I am a new travel agent, or new to selling cruises and want to expand my credibility and knowledge CCC CERTIFIED ACC ACCREDITED MCC MASTER ECC ELITE CAREER/EXPERT TRAVEL AGENT I am a career travel agent looking to grow my business MCC ACC ACCREDITED ECC MCC MASTER ECC ELITE EXECUTIVE PROFESSIONALS I am a travel agency executive looking to grow my agency management skills TRAVEL AGENCY EXECUTIVE CERTIFICATION MCC ECC CERTIFICATE PROGRAMS I want to enhance my knowledge to become a more successful cruise seller Meetings & Events at Sea In partnership with Specialty & Boutique Cruise Destinations* Affinity Group* Target Audience* *In Development Y OUR DESTINATION FOR PROFESSIONAL DEVELOPMENT 2
3 CLIA CERTIFICATION Welcome to CLIA s Cruise Counsellor Certification Program! CLIA Certification not only serves to elevate your personal and professional brand; research has shown that professional designations, like CLIA Certification, are an important consideration for consumers when selecting a qualified professional. During the 2018 membership year, CLIA offers the following levels of certification: Certified Cruise Counsellor (CCC) Accredited Cruise Counsellor (ACC) Master Cruise Counsellor (MCC) Elite Cruise Counsellor (ECC) Travel Agency Executive (TAE) Enrollment in these certifications is exclusive to current CLIA Individual Agent Members (IAMs). There is no better way to elevate your personal and professional brand and be recognized as a true cruise selling professional than to earn your CLIA Certification. You must enroll in each level of certification separately and adhere to any prerequisites and requirements therein. To enroll in Certification, visit us at 3
4 HOW TO USE THIS LOGBOOK Your Logbook is similar to the log maintained on board every cruise vessel. It will be a record of your achievements on your voyage to becoming a Certified Cruise Counsellor (CCC). We suggest you keep it in a safe place as you will need the information and documentation contained within this Logbook upon enrolling for higher levels of certification. You should check this logbook regularly to confirm that you adhere to the requirements for this certification. CLIA reserves the right to change the rules and requirements of this program, conditions of eligibility, and/or procedures regarding any aspect of the CLIA Certification Program. Throughout this logbook, please pay close attention to this text box. Boxes like this indicate a special note or circumstance that requires your attention. 4
5 TABLE OF CONTENTS PROGRAM OVERVIEW ENROLLMENT FEES SCHEDULE PRE- AND POST- REQUISITES SUBMITTING DOCUMENTATION & GRADUATION STEPS TOWARD CCC GRADUATION SUMMARY OF CCC REQUIREMENTS ENROLLEE INFORMATION REQUIRED COURSES OR LIVE SEMINARS PRODUCT KNOWLEDGE SHIP INSPECTIONS PRODUCT KNOWLEDGE STATEROOM SALES
6 PROGRAM OVERVIEW One of CLIA s primary reasons for existence is to help the thousands of CLIA member agencies and individual agent members (IAMs) become more successful at capitalizing on the booming and profitable cruise market. With this in mind, CLIA introduced its Cruise Counsellor Certification program in 1992 in response to travel agent and Cruise Line requests for a vehicle to recognize those dedicated agents who develop extensive cruise and travel industry knowledge and superior selling skills. Since 1992, the CLIA certification program has evolved into the cruise and travel industry s premier training program with over 33,000 CLIA Certification designations awarded in North America alone! CLIA s Cruise Line and your clients will become aware of your achievement in several ways. First, upon completion and graduation of each level, you will receive a certificate of achievement and lapel pin, and your achievement will be provided to CLIA Cruise Lines! Second, CLIA s ongoing consumer communication efforts consistently emphasize the benefits of using a CLIA Certified Travel Agent and direct potential cruise clients to CLIA agencies with Cruise Counsellors on staff. CLIA s certification programs are designed to make you the consumer s most knowledgeable cruise resource and increase your cruise sales and commissions! ENROLLMENT FEES A nominal enrollment fee of $50 is charged for the 2018 Certified Cruise Counsellor (CCC) Program. These fees cover log book maintenance and grading, exam processing and overall program administration. SCHEDULE Candidates have twelve months from the date of CCC enrollment to complete CCC requirements and submit logbook. Within this 12-month period, you may fulfill the requirements in any order. Logbooks must be submitted to CLIA for grading on or before your certification expiration date. Logbooks received after the expiration date will be returned ungraded. 6
7 PRE- AND POST- REQUISITES Enrollee must be an active CLIA Individual Agent Member (IAM) and maintain active membership during the certification completion period. Once a CLIA IAM graduates with the Certified Cruise Counsellor designation, the graduate must maintain active CLIA IAM status to maintain the certification. If there is a membership lapse, the IAM may have to pay a re-instatement fee after regaining active CLIA membership. CLIA has launched an online logbook and submission process! Log in to your MyCLIA account and click on the My Certifications tab to access. 7
8 SUBMITTING DOCUMENTATION & GRADUATION Once you have completed the necessary requirements for Certification, please submit your completed logbook and any proof of performance or participation mandated under requirements guidelines. Please make sure you retain a copy of this information for your personal records. CLIA will not be held responsible for a logbook lost by the mail system. We suggest your logbook be submitted through your MyCLIA account or sent by courier service, or certified mail. Please use the following pages to record/ document your training and product knowledge achievements required for obtaining the Certified Cruise Counsellor designation. Duplicate appropriate requirement pages within this logbook as needed (i.e. if you ve taken five different seminars for your elective training, print that particular page twice to document all of your seminars accordingly). When you have graduated and achieved your Certification, any hard copy materials submitted with your logbook will be returned to you along with your certificate of achievement. After you achieve your CCC, you may enroll in the ACC program by visiting Be sure to read in detail all of the certification requirements outlined in this logbook before proceeding with your certification. CLIA will not make any exceptions to or waive any credit requirements. No extensions will be allowed. If you have questions or need further clarity, contact CLIA s Professional Development Team at training@cruising.org. 8
9 STEPS TOWARDS CCC GRADUATION 1. Read your logbook completely before proceeding. CLIA will not make any exceptions to or waive any credit requirements. No extensions will be allowed. If you have questions or need further clarity, contact CLIA s Professional Development Team at training@cruising.org. 3. Complete remaining credit requirements in each category through further training and product knowledge. 4. Please ensure all supporting documentation submitted are original. Your logbook will be returned if documents are missing. 5. When you have completed your logbook and all certification requirements*: a. Make a copy of all of your documentation including your logbook for your personal records. This ensures that you have a backup in the event of a mailing mishap. b. Submit all your documentation through MyCLIA or send your logbook and all of your original supporting documentation to: CLIA Career Seascape 1201 F Street NW, Suite 250 Washington, DC c. We suggest that your logbook be sent to CLIA via trackable service to best ensure delivery d. Your materials will be returned to you within 2 3 weeks of grading. 6. Your logbook will be returned for completion or resubmission if: a. All passing letters and/or original supporting documentation are not included. b. The required areas are not filled out or completed with original supporting documentation. c. A signed letter of verification of employment or affiliation with a CLIA affiliated agency is not included. Log into MyCLIA and CLICK ON the My Certifications tab 9
10 SUMMARY OF CCC REQUIREMENTS Required Courses (live or online) Must complete and pass the exam for each of the following courses live or online: Cruising 101 Cruising 201 Successful Qualifying Power Selling Skills Eastern Hemisphere Western Hemisphere Delivering Great Customer Service The Wonderful World of Ship Inspections Ship Inspections One (1) live or virtual ship inspection Must be a CLIA Global Cruise Line May include ship inspections from up to three years prior to enrollment date Stateroom Sales Book three (3) staterooms (may include bookings from 3 months prior to enrollment) Must be a CLIA Global Cruise Line CLIA Individual Agent Member must submit a signed letter of verification of employment or affiliation from their CLIA Agency Member on agency letterhead with this log book. 10
11 ENROLLEE INFORMATION Name Personal ID# Home Address City, State, Zip Phone Agency Name CLIA/Industry ID# Street Address City, State, Zip Agency Phone Please make sure that your information is accurate in our database by visiting your MyCLIA account and updating, if necessary. This includes but is not limited to your preferred mailing address, primary agency affiliation, etc. 11
12 REQUIRED COURSES OR LIVE SEMINARS COMPLETE THE INFORMATION BELOW FOR THE REQUIRED COURSES REFERENCED IN THE SUMMARY Online Course or Live Seminar Course or Seminar Title Date Attended/Completed If Live Seminar, City Attended and Event Name (i.e. CLIA Live Training Event, Cruise360, etc.) If Live Seminar, Date Completed and Passed Online Exam Is letter indicating a passing grade on exam enclosed? Yes Online Course or Live Seminar Course or Seminar Title Date Attended/Completed If Live Seminar, City Attended and Event Name (i.e. CLIA Live Training Event, Cruise360, etc.) If Live Seminar, Date Completed and Passed Online Exam Is letter indicating a passing grade on exam enclosed? Yes Online Course or Live Seminar Course or Seminar Title Date Attended/Completed If Live Seminar, City Attended and Event Name (i.e. CLIA Live Training Event, Cruise360, etc.) If Live Seminar, Date Completed and Passed Online Exam Is letter indicating a passing grade on exam enclosed? Yes 12
13 PRODUCT KNOWLEDGE SHIP INSPECTIONS One live or virtual ship inspection is required. Must be a CLIA Cruise Line For an updated list, visit cruising.org. Acceptable documentation that must be included may be one of the following: Key card from the ship with the date of visitation Ship s boarding pass with date of visitation Certificate or verification from any cruise industry conference which includes the name of the CLIA Cruise Line, name of the ship and date of the inspection as well as the name, title and signature of the cruise line s staff member or representative Invitation and confirmation to a ship inspection from a CLIA Cruise Line which includes the name of the ship and date of visitation Ship s menu signed by a CLIA Cruise Line representative and their respective title and date of visitation Completed ship inspection form provided by either CLIA or CLIA Global Cruise Line signed by a CLIA staff member or by the CLIA Global Cruise Line representative along with his/her title Cruise360 badge with ship inspection rotation Credit card receipt of on-board charges Original completed and stamped CLIA Virtual Ship Inspection Form Onboard billing statement Inspections completed three (3) years prior to enrollment date and not utilized for attainment of any other CLIA designation may be included. A ship may be used as a personal cruise experience or a ship inspection, but not for both. Name of Ship Name of CLIA Cruise Line Date of Inspection Location & Event/CLIA Virtual Ship Inspection 13
14 PRODUCT KNOWLEDGE STATEROOM SALES Three (3) stateroom sales are required, Must be CLIA Cruise Line. For an updated list, visit cruising.org. Stateroom sales must occur within 12 month enrollment period.* *May include bookings from 3 months prior to the date of enrollment. May not have been utilized for attainment of any other CLIA designation Documentation submitted must be original invoices/statements issued by the CLIA Cruise Line and must include the following: Agency Name Booking Agent s Name Reservation and/or Booking Number Original Booking Date/Confirmation Date or Date of First Deposit > The booking/deposit date is the date on which the contact is made with the CLIA Cruise Line and a deposit is placed on a specific cruise/itinerary, date and number of staterooms, and passenger names are provided. > The booking/deposit date is the determining factor for qualifying the stateroom sale. The booking/ deposit date must occur within the requirement s allowable time frame and be processed through a current CLIA Agency Member. Deposit Amount Final Payment Information (including information on final payment due date and amount due) Name(s) of Passenger(s) Assigned Stateroom Numbers Documentation must be submitted as follows: Highlight or underline the required eight (8) elements as outlined above on each submission Number each of your stateroom submissions in the upper righthand corner 14
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