The Red Funnel. Isle of Wight. Get up to 50% OFF Ferry Travel. Short breaks and holidays see inside for details.

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1 The Red Funnel Isle of Wight Get up to 50% OFF Ferry Travel see inside for details Short breaks and holidays

2 Roll out your towel on a golden, sundrenched beach. Clamber to the front of the cliff-top rollercoaster as deafening shrieks of joy and terror drown out the rumble of the track. Savour Michelin-starred cuisine in a candle-lit restaurant as the red sun slowly sets. Whether it s a romantic break or a family holiday, this unique Island has it all. The Isle of Wight specialist since Booking your holiday or short break to the Isle of Wight with us couldn t be easier. We ve an extensive range of accommodation to suit every taste and budget. And that s not all. We can also arrange all the extras car hire, transfers, attraction tickets basically anything you need to ensure you have the perfect break. And when you book with us, your holiday starts the moment you step on one of our Vehicle Ferries. Speciality coffees, hot and cold food, catch up with the news or key events on TV and access our FREE Wi-Fi to check your s (no work ones though). Book with us and save up to Contents 4 5 Attractions 6 7 Events 8 9 Activities 10 Where to stay 11 Getting here 12 The Island for all seasons 13 Luxury accommodation 14 Hotels 15 Guesthouses and B&Bs 16 Farm and Rural B&Bs 17 Self-catering Cottages 18 Apartments and Villas 19 Holiday Parks 20 Camping & Touring 21 Southampton and New Forest Hotels 22 Booking with us Booking conditions 2 Welcome Book online at % on Ferry Travel see page 22 for details G e n e r a l INFO a c c o m m o d a t i o n

3 Cowes Days out to shout about here s a whole host of places to visit and explore, come rain or shine. From theme parks to Queen Victoria s Osborne House. What s more, you can buy discounted Ttickets through us, so your great day out won t leave you out of pocket. Totland 4 Yarmouth 2 5 Ryde Seaview 7 12 Bembridge Newport Sandown 13 Shanklin 17 Chale 14 Ventnor Dinosaur Isle Museum 1 Interactive displays featuring animated life-size dinosaurs and over 1,000 fossils and dinosaur relics, the museum brings the Island s pre-historic past to life. Dimbola Lodge 2 Home to pioneering portrait photographer, Julia Margaret Cameron, famous for capturing the cream of Victorian society, the lodge houses a museum, bookshop, tearoom, galleries and exhibitions. Robin Hill Country Park 3 An unmissable adventure for the whole family, with a 44-seat swing boat ride, falconry shows, woodland gardens and the ever-popular Toboggan ride. The Needles Park 4 Featuring a chairlift, the coloured sand cliffs of Alum Bay, the Sweet Manufactory, Jurassic Golf and the Alum Bay glass studio there s plenty to keep everyone entertained. 4 Attractions Osborne House 5 Queen Victoria s favourite retreat offers a fascinating insight into Victorian opulence. Amazon World 6 Learn about rainforests and conservation, while coming face-to-face with some of the world s most beautiful and endangered species. Isle of Wight Steam Railway 7 The sights, sounds and smells of the Steam Railway will transport you back to a time when life appeared a lot simpler. Special 40th anniversary events throughout the year. Butterfly and Fountain World 8 See hundreds of exotic butterflies fluttering around the indoor gardens, as the Koi Carp gracefully bask in the ponds, streams and fountains. Carisbrooke Castle 9 Dress up as a soldier, learn about weaponry and meet the famous donkeys that still work the waterwheel today, this magnificent medieval castle is a real family adventure. Don t miss the Princess Beatrice Garden. Owl and Monkey Haven 10 Opened in 2010, this is a haven for primates and birds of prey who have been rescued and are no longer able to fend for themselves in the wild. Winner of the Best IW Chamber of Commerce New Business Award Brickfields Horse Country 11 Make friends with the cute ducks, rabbits and donkeys, then in high season, try to pick the winner in the rather unusual pig racing. Seaview Wildlife Encounter 12 Home to over a hundred flamingos, as well as penguins, meerkats and wallabies, you ll get the chance to meet and feed some of the park s exotic inhabitants. Shanklin Chine 13 Set around an enchanting 45ft waterfall, this magical gorge is a haven for rare plants and wildlife. Blackgang Chine 14 A theme park set in 40 acres of cliff-top gardens. Explore the Haunted Mansion, jump on the High Speed Water Shoot or ride the exhilarating Cliff Hanger Rollercoaster if you dare! Isle of Wight Zoo 15 Home to ITV s Tiger Island series, the wildlife centre supports the UK s largest collection of tigers and specialises in taking care of endangered big cat and lemur species. Brading Roman Villa 16 This Grade 1 listed building houses one of the finest Romano-British archaeological sites in the UK. Appuldurcombe House 17 Hold on to your hats at this Owl and Falconry Centre this captivating flying display that features eagles, vultures, owls and falcons takes place at one of the Island s grandest, most striking residences. Find out more online at 5

4 Fabulous events all year round What floats your boat sailing, dancing, walking, cycling or eating? Whatever it is, there s a festival that s perfect for you. Listen up Isle of Wight Festival June 2011 This legendary festival s hefty line-up (includes Kings of Leon and Foo Fighters for 2011) attracts hordes of fans each year so you ll need to be quick to get your tickets. Bestival 8 11 September 2011 This world class unique music festival, set in a country park at the heart of the Island, won Best Major UK Festival at the 2010 Festival Awards and features The Cure and Primal Scream for Out and about Isle of Wight Walking Festival 7 22 May 2011 With almost 300 walks to suit all ages and abilities, from Red Squirrel Safaris to Speed Dating Walks, it s the UK s largest walking festival. On the water Yarmouth Old Gaffers 3 5 June 2011 The picturesque harbour fills with more than 100 traditional sailing, steam and motor vessels, with free onshore entertainment from morning til night. JP Morgan Asset Management Round the Island Race 25 June 2011 The 80th anniversary for one of the world s biggest yacht races which turns the Solent into a blaze of spinnakers a great day out for sailors and spectators alike. Cowes Week 6 13 August 2011 With 1,000 yachts and 8,000 competitors, the thrilling action on the water at the world s largest sailing regatta is equalled off it. Powerboat Festival Late August Forget F1, experience P1 this thrilling festival features unmissable powerboat racing and attractions. Isle of Wight Cycling Festival September 2011 On your bike! This family-friendly festival offers a wide range of cycling events around the Island s dramatic landscapes. Gourmet delights Isle of Wight Garlic Festival August 2011 This foodie festival isn t just about garlic beer, ice cream and coffee there are plenty of other attractions to sample too. 6 Events Check out our website for a full list of events, latest news and to buy tickets. Isle of Wight Autumn Walking Weekend October 2011 A spin off event from the main walking festival, this has become a successful event in its own right with everything from ghost walks to health walks! Find out more online at 7

5 Air Gliding 2,000ft up in complete silence. See the green hills, white chalk cliffs and golden beaches from a completely different perspective. Set against some of Britain s most stunning landscapes, you ll find all the activities you know and love, plus a few more unusual ones too. Land Activities for one and all Walking Over 500 miles of well-kept footpaths meander through rolling hills, lush forests and along spectacular coastline it s as if the Island was made for walkers. Cycling and Mountain Biking Fill up your water bottle and settle into the saddle, the Island s diverse terrain offers exceptional off-road cycling. But if you prefer tarmac under your tyres, no problem, there are over 200 miles of road routes to suit every ability. Horse Riding Why not mount up and take a hack through the stunning countryside or gallop along a sandy beach from one of the many riding schools? Golf Four! Well actually, there are more golf courses than days in the week. So whether you re a seasoned pro or total beginner, it s a great place for a golfing break. Paragliding There are 12 sites catering for all wind directions, including the 15km Cliff Run if you re feeling adventurous. Flying Enjoy a pleasure flight from Sandown airport, or take the controls yourself with some surprisingly affordable lessons. Water Sailing The sheltered waters of the River Medina offer a safe spot for beginners, while the Solent will prove a challenge for even the most experienced sailor. Kite Surfing Catch some serious air before pulling off a Tailfish. The conditions of the West Wight are awesome for this extreme sport. You did what? Llama Trekking Fancy trying something a bit different? Then take a walk around the beautiful chalk downs in the company of your very own Llama. Tree Climbing Hang out in the leafy canopy, enjoy a spot of branch walking, flip upside down 25 feet above the ground or relax in the tree hammock before abseiling down to the ground for a well-earned picnic. Cooking, Painting or Felt Making Fancy learning something different on your break? Why not try out an Italian cookery course, a felt making class or a weekend painting masterclass? These are just some of the great courses available this year, check out our website for details. 8 Activities Find out more online at 9

6 Where to stay Located at the north of the Island, our Ferry Terminals are the ideal starting point for your holiday. All you need to do now is decide where on the Island to stay. Owl and Monkey Haven Seaview Wildlife Encounter North Separated by the River Medina, Cowes and East Cowes are buzzing with sailing activity. North East Ryde, the Island s largest town, is the centre for nightlife and family entertainment. South East The sub-tropical plant life and golden sandy beaches, make Shanklin, Sandown and Ventnor extremely popular with visitors. West Wight With its serious swells, this area is a magnet for adrenalin seeking watersport junkies. Getting here Our Ferry Terminals in Southampton have great connections to all of the UK by road, rail and air. And if you can get here quicker it means you can start your holiday sooner. By road. Southampton is easily accessible from the M3 and M27 Sat Nav users should enter SO14 2AR. By rail. A free City-link bus operates at regular intervals from Southampton Central station to our Ferry Terminals. Central At the furthest navigable reach of the River Medina you ll find Newport the Island s capital and a shopaholics dream. By air. Southampton Airport, with its national and international flights, is only a five-mile drive away in a taxi. 10 Where to stay Subscribe to our newletters for the latest offers, visit Find out more online at 11

7 The Island for all seasons Accommodation for all This brochure has a small sample of the accommodation we have available. For the full range, images, latest offers and pricing check out our website. All prices shown here are for guidance only, please see the website or call for a quote. Quality Accommodation The star ratings shown by each property are those awards given by Quality in Tourism (Visit Britain). Each type of accommodation has a different criteria to meet, so we have shown the stars in different colours depending on type. Hotel Accommodation Guest and B&B Accommodation Self Catering Accommodation Holiday Parks and Camping Parks Please visit for a full breakdown of the accommodation quality grading/star scheme. Some properties have chosen not to be graded, this does not mean they are of any less quality, they have all been checked by our staff to ensure suitability. 12 The Island for all seasons Spring Stroll down daffodil lined country lanes, cycle through bluebell carpeted woods and tuck into fish and chips on the beach. And if there s still time in the day, take a trip to the farmers market to pick up some fresh local produce. Summer With 14 award-winning beaches and one of Britain s sunniest hotspots, there are plenty of opportunities to top up the tan, but if you fancy a day away from the sandcastles and rock pools, there are over 60 attractions to choose from. Oh, and don t forget all those festivals. Autumn As the summer crowds depart, flocks of migrating birds return, and the rolling green hills are covered in a sea of rich golds, reds and browns. Enjoy beachcombing, a bracing cliff top walk or simply unwind in a bubbling Jacuzzi. Winter Take in some culture at one of the Island s many museums, indulge in Michelin-starred cuisine, or if it s a bit chilly, why not cosy up next to an open fire with a pint of local ale? Indulge yourself Luxury accommodation Escaping for a romantic weekend, a boutique break or just looking to treat yourself? From spa treatments to private beaches there s plenty of choice for an exclusive getaway in style. Foxhills Shanklin Gold Award Set in award-winning gardens with a wide range of health and beauty treatments available. Prices from nights double sleeps 2 Isle of Wight Luxury Apartments Ventnor Elegant and contemporary apartment for four, in luxury surroundings overlooking Ventnor Bay. Prices from nights 2 bedrooms sleeps 4 The Leconfield Bonchurch 1 Rosette for Culinary Excellence Luxury accommodation for adults offering spectacular views of the channel. Prices from nights double sleeps 2 The Royal Hotel Ventnor 2 AA Rosettes A Victorian coaching house with elegant accommodation, stunning channel views and outstanding cuisine. Prices from nights double sleeps 2 Rylstone Manor Hotel Shanklin Silver Award A stylish adult-only break nestled in parkland gardens close to Shanklin Old Village. Prices from nights double sleeps 2 The West Bay Club Nr Yarmouth Luxury cottages set in a holiday village with a vast array of facilities including indoor pool and spa. Prices from nights 2 bedrooms sleeps 4 More accommodation options available from 13

8 Brunswick Hotel Shanklin Bedford Lodge Shanklin Silver Award Family-run hotel with indoor/outdoor pools in a prime cliff-top position overlooking the sea. Located in Shanklin Old Village with beautifully decorated rooms and a hearty breakfast available. Prices from nights double sleeps 2 Prices from nights double sleeps 2 Chad Hill Hotel Sandown The Hazelwood Shanklin Silver Award With Royal links, this family-run hotel offers a warm welcome in comfortable surroundings. Close to all amenities, this Victorian villa offers elegant comfort and original artwork. Prices from nights double sleeps 2 Prices from nights double sleeps 2 Cliff Hall Hotel Shanklin The Parkway Shanklin Traditional family-run hotel with splendid views across Sandown and Shanklin Bays. Comfortable Victorian guesthouse with period verandah and only a short stroll to Shanklin Old Village. Prices from nights double sleeps 2 Prices from nights double sleeps 2 Town, country or coast Hotels What s it going to be a charming hotel on the coast for some beach-side fun with the kids or a stay in a historic Victorian setting? There s a hotel to suit every taste and budget. 14 Hotels Keats Green Hotel Shanklin Comfortable accommodation with exceptional panoramic views from its cliff-top location. Prices from nights double sleeps 2 Melville Hall Hotel & Utopia Spa Sandown Including an indoor pool with spa facilities, the hotel offers relaxation and comfort for the over 14s. Prices from nights double sleeps 2 New Holmwood Hotel Cowes Elegantly furnished accommodation right on the waters edge. Prices from nights double sleeps 2 The personal touch Guesthouses and B&Bs Often family run, these establishments pride themselves on the personal touch, offering each guest a unique, comfortable and truly hospitable stay. Roseberry Shanklin Popular family-run guesthouse within walking distance to all amenities. Prices from nights double sleeps 2 Westbury Lodge Shanklin Silver Award Central location offering adults elegance and tranquility in a relaxing setting. Prices from nights double sleeps 2 Windsor Carlton Guest Accommodation Ventnor Silver Award Elevated, sea-facing, stylish guesthouse catering for adults only. Prices from nights double sleeps 2 More accommodation options available from 15

9 Freewaters Gatcombe Renovated farmhouse located in breathtaking countryside, ideal for walking or cycling breaks. Prices from nights double sleeps 2 Do it your way Self-catering Cottages Appuldurcombe Holiday Cottages Wroxall Seven cottages within beautiful surroundings with their own Owl & Falconry Centre and Little Owl s Play Adventure. Prices from nights 2 bedrooms sleeps 5 The Grange B&B Wroxall Set in the village of Wroxall, this elegant house is only a short drive to Ventnor and minutes from the Downs. Prices from nights double sleeps 2 Borthwood Cottages Sandown Mobility M2 Award Ideally placed to explore the Island, the three cottages provide comfortable accommodation for a relaxing stay. Prices from nights 3 bedrooms sleeps 6 Grange Farm B&B Wootton Silver Award Small family run B&B located on an arable farm close to the village of Wootton, with pubs, shops and takeaways nearby. Prices from nights double sleeps 2 Bottom Barn Holidays Rowridge Quality barn conversions nestled in the Rowridge valley and only ten minutes drive to Newport. Prices from nights 2 bedrooms sleeps 6 Little Gatcombe Farm Gatcombe Ideal family B&B located on a working sheep farm in an Area of Outstanding Natural Beauty. Prices from nights double sleeps 2 Chilton Farm Cottages Brighstone Eight cottages close to the beach and with their own tennis court and play area. Prices from nights 2 bedrooms sleeps 5 Rural charm Farm and Rural B&Bs or long country walks and fresh local produce on your doorstep, take a break in one of our relaxing rural retreats. Accommodation Fincludes a hearty English breakfast the perfect start to the day. Each property is unique and individually styled, so whether you re taking the whole family or enjoying a peaceful break for two, this is guaranteed to be a stay to remember. The Barn Merstone Surrounded by farmland this barn conversion provides a great base for all the family. Prices from nights 3 bedrooms sleeps 6 16 Farm and Rural B&Bs More accommodation options available from 17

10 Fore & Aft Cowes Appuldurcombe Gardens Holiday Park Wroxall David Bellamy Gold Award Enjoy the freedom Apartments and Villas This modern, well-equipped apartment is ideally situated in the heart of Cowes overlooking the sea. Prices from nights 1 bedroom sleeps 2 Riviera Park Horseshoe Bay Bonchurch Located in a peaceful, rural setting close to the sea, these apartments and lodges have their own tennis court and indoor pool. Prices from nights 2 bedrooms sleeps 4 Caravans and apartments with on-site facilities in unspoilt countryside and only a short drive to major towns. Prices from nights 2 bedrooms sleeps 4 Cheverton Copse Caravan Park Sandown Picturesque rural setting with many facilities, including entertainment during high season. Prices from nights 2 bedrooms sleeps 4 Seaview Holidays Seaview Gurnard Pines Resort Gurnard David Bellamy Gold Award We ve a selection of elegant properties in a wide range of settings. So sailors can drop anchor in a contemporary Cowes apartment, while nature lovers can cosy up in a country hideaway. These family-friendly bungalows and lodges with their coastal location offer a good base to explore the Island. Prices from nights 2 bedrooms sleeps 4 Woodcliffe St Lawrence Ten minutes from the beach, these apartments are well-equipped and family friendly. Prices from nights 2 bedrooms sleeps 4 Happy families Holiday Parks Woodland setting offering quality villas and pine lodges with a vast array of leisure facilities and activities available. Prices from nights 2 bedrooms sleeps 4 The Orchards Holiday Park Newbridge David Bellamy Gold Award Set in unspoilt Newbridge, the park offers a range of caravans, indoor/outdoor pools and much more. Prices from nights 2 bedrooms sleeps 4 Rookley Country Park Rookley Bungalow and caravan accommodation in a rural setting with plenty of activities for the whole family. Prices from nights 2 bedrooms sleeps 6 18 Self-catering Apartments and Villas With unspoilt countryside, spacious accommodation and fantastic facilities, there s a park to suit everyone in your family, from eight to eighty. Waverley Park Holiday Centre East Cowes David Bellamy Gold Award Caravans, apartments, club house, outdoor pool and a play area, not to mention the amazing views of the Solent. Prices from 98 3 nights 2 bedrooms sleeps 4 More accommodation options available from 19

11 5 night Special Offer at selected parks Pitch & Ferry from just 109 * 5 night offer Appuldurcombe Gardens Holiday Park Wroxall David Bellamy Gold Award Pitches are located in secluded grounds, with a modern amenities block and use of all the facilities. Prices from 109* 5 nights pitch electric ferry 4 people Ninham Country Holidays Sandown Ideal base to explore the Island from a country setting, variety of pitch options and a modern amenities block. Prices from nights pitch electric 2 adults Old Barn Touring Park Sandown David Bellamy Gold Award A small, friendly park a few minutes drive from Shanklin, with 60 pitches, a modern amenities block and games room. Prices from 45 3 nights pitch electric 2 adults Jurys Inn Southampton Located centrally in Southampton, just a short walk from the city centre, shops, parks and Southampton Guildhall. See website for prices/offers Lyndhurst Park Hotel Lyndhurst In a unique position overlooking the glorious New Forest yet located at the easterly entrance to the gateway town of the National Park and just a short drive from Southampton. See website for prices/offers Mercure Southampton Dolphin Hotel Southampton Close to the shopping centre, theatre and harbour, this modern hotel has its own Signature restaurant and Oak Bar. Prices from nights double sleeps 2 The great outdoors Camping & Touring Sun-drenched beaches, woodland settings and modern facilities, the Island s many sites are a haven for campers and caravanners. 20 Camping & Touring 5 night offer 5 night offer 5 night offer *selected dates only see website for details. Orchards Holiday Park Newbridge David Bellamy Gold Award Variety of pitch options with a high-quality amenities block, indoor pool and use of all the parks facilities. Prices from 109* 5 nights pitch electric ferry 4 people Waverley Park Holiday Centre East Cowes David Bellamy Gold Award Overlooking the sea, this family-run park offers a modern amenities block, grass pitches and pitches with hook-up. Prices from 109* 5 nights pitch electric ferry 4 people Whitefield Forest Touring Park Nr Ryde David Bellamy Gold Award AA South East Regional Campsite of the year award for 2010 this park is set in the picturesque ancient woodland of Whitefield Forest on the outskirts of Ryde. Prices from 109* 5 nights pitch electric 4 people Got far to go? Southampton and New Forest Hotels Break up your journey with a stay in one of our local hotels in Southampton or the New Forest National Park just a short drive from our Ferry Terminals. Southampton Park Hotel Southampton Located opposite Watts Park in the very heart of Southampton City Centre, close to the Mayflower Theatre ideal for catching a touring West End production. See website for prices/offers More accommodation options available from 21

12 Booking with us Not only do we offer a fantastic ferry service and award-winning accommodation, we can also arrange your attraction tickets, car hire and much more. Basically, we ll help you organise as much or as little as you like to ensure you enjoy the perfect holiday. Plus, when you book your accommodation with us, you ll save up to 50% off your Ferry travel too.* Visit to create your perfect holiday using our easy-to-use website. You ll also find more information on the Island, our wide-range of accommodation and our latest deals. Alternatively call our friendly team on (seven days a week) and they ll happily take your booking or answer any questions you may have. *See point 1.4 of our Booking Conditions. 22 Booking conditions Get up to 50% OFF Ferry Travel* Booking conditions All and any business undertaken by Southampton Isle of Wight and South of England Royal Mail Steam Packet Company Limited, trading as Red Funnel Holidays at 12 Bugle Street, Southampton, Hampshire SO14 2JY including where appropriate its employees, agents, independent contractors and sub-contractors who shall all have the benefit of the defences and limitations provided by these conditions ( the Company ) is transacted subject to the conditions set out below and each condition of any agreement between the Company and all those listed on or printed confirmation. No agent or employee of the Company has the Company s authority to alter the conditions. The Company is a member of the Passenger Shipping Association and the security of all monies paid in respect of your holiday is protected by the Passenger Shipping Association Bonding Scheme (further details are available on request). 1. Your booking 1.1 Bookings may be made by telephone (a 5 booking fee may apply) or via the Internet. 1.2 The Company will, upon confirmation by the relevant suppliers, issue an or printed confirmation (or verbal confirmation if the booking is by telephone) of your preferred holiday at which time you must pay a deposit if booking by telephone more than 8 weeks in advance, or the full balance if booking via the internet or less than 8 weeks in advance. For the avoidance of doubt, no contract exists until the Company issues a confirmation and receives the deposit or full payment. 1.3 Travel insurance is not available to purchase through Red Funnel, but we recommend that all travellers obtain their own travel insurance prior to departure. 1.4 The discount on ferry travel to the Isle of Wight applies to accommodation bookings made with Red Funnel. The discount applies to return fares to the Isle of Wight on Red Funnel vehicle and foot passenger ferry services only. The ferry discount is 25% off the first vehicle in a booking (or for 4 foot passengers) for an accommodation booking with a value up to 500; or 50% off the first vehicle in a booking (or for 4 foot passengers) for an accommodation booking with a value of 500 or more. The discount applied to ferry travel is based on the value of accommodation purchased and excludes any other items. Applies to new bookings only. Not valid in conjunction with any other promotional offer, voucher or season ticket. Not valid for freight or commercial vehicles. Red Funnel reserves the right to cancel or amend this offer at any time. 2. Payment of balance Full payment must be received by the Company no later than eight weeks before departure, failing which, the Company reserves the right to treat the booking as cancelled and levy charges as detailed in condition 4. For bookings made within 8 weeks of the departure date, full payment must be made at the time the Company confirms the booking in accordance with condition 1.2 above. 3. Alterations by you 3.1 If you wish to make changes to your booking after written confirmation has been sent to you, the Company will endeavour to comply with such requests, but is not bound. To cover administration costs, the Company will charge a fee of 15 per person (plus, if applicable, an additional amount reflecting the required changes) unless the alteration only includes an increase in the number of persons, in which case the total fee shall be 15 (plus an additional amount reflecting such increase). 3.2 If the number of persons in a booking change, the holiday price will be recalculated on the basis of the new party size. Any increase in price per person as a result of a part-cancellation, e.g. an under-occupancy charge for a room, will be indicated along with a cancellation charge on a revised invoice. The cancellation charge will be calculated in accordance with condition As stated above, the Company will use reasonable endeavours to accommodate any other reasonable changes you may propose to your booking. However, if the Company is unable to make any change requested and you do not wish to continue with the booking as made, then the booking will be treated as cancelled on the date of your request for the change. Please note, unless the Company in its absolute discretion otherwise agree, a change of departure date or transfer to another hotel or self-catering site or activity will be treated as a cancellation (see condition 4) and not as a change to your booking. 3.4 Any additional person added to the booking will be deemed to have knowledge of and to have accepted these conditions. 4. Cancellations 4.1 For any booking confirmed by the Company and later cancelled by you for any reason, cancellation charges as detailed in condition 4.2 below will be payable. 4.2 The date of cancellation will be the date on which written communication of cancellation is received by the Company as detailed on the following scale:- Period Before Scheduled Cancellation Charge Expressed Departure Within Which Cancellation as a Percentage of a Total Holiday Cost. is Notified to the Company. More than 56 days 10% days 30% days 50% 13 7 days 80% 6 days departure date or after 100% We strongly recommend you take travel insurance, which subject to terms and conditions of the policy, may include protection against cancellation charges and cover for the majority of the activities available. 5. Alterations or cancellations by the company 5.1 The Company has done its best to ensure that all information in the brochure (and website) is correct at the time of going to print and will endeavour to provide the holiday once it has been confirmed by the Company. However, after the brochure is printed, hotels/self catering parks may decide to change the meal service, or facilities may be withdrawn temporarily due to repair, renovation, adverse weather conditions or changes in Government Legislation. Such events regrettably, are beyond the Company s control, however, when advised of any significant changes, the Company will endeavour to contact you prior to date of departure. The Company also reserves the right to amend the holiday at any time whether by reason of any matter stipulated in condition 6 below or otherwise. 5.2 The Company will use reasonable endeavours to offer alternative arrangements or an alternative holiday in the event of any amendments/ cancellation by the Company in which case you will have the choice of either: accepting the alternative arrangements/holiday, purchasing another available holiday from the Company, cancelling your holiday, or cancelling the activity element of the holiday. 5.3 If you choose option or 5.2.2, the Company will recalculate the cost of your holiday and will refund the excess monies you have already paid if the new holiday is of a lower value to the one originally booked. If the new holiday is of a higher value then you will be required to pay the excess. In addition but subject to condition 6, the Company will pay compensation on the scale shown below. If you choose option or if you refuse to pay the excess (if any in relation to options and 5.2.2, the Company will refund all monies you have paid and no further compensation will be payable. Period Before Scheduled Departure Within Compensation Which you are Notified of a Change per Adult More than 28 days Nil 28 days or less: Short Breaks (five nights or less) days or less: Traditional (six nights or more) Please note the Company s liability for any amendments or cancellation of your holiday will be limited to providing you with alternative arrangements/holiday or a full refund of your holiday. The compensation payment referred to in condition 5.2 above will be payable by the Company as a goodwill payment and other than such compensation payment and any refunds by the Company as referred to in condition 5.2 above, no other compensation whatsoever will be payable by the Company for any loss, damage or any consequential loss you may suffer as a result of any failure by the Company to provide the holiday originally booked. 6. Force majeure Compensation payments referred to in condition 5.2 above, do not apply to changes caused by circumstances beyond the reasonable control of the Company including, without limitation, acts of God, war or threat of war, riot, civil strife, terrorist activity, industrial dispute, natural and nuclear disaster, fire or explosions, governmental actions adverse conditions, technical problems affecting transport, closure or congestion of a sea port. 7. Routings and timings Ferry sailing schedules are for guidance only and are subject to change as a result of changes in the Company s operating procedure. In the event that passengers have booked specific sailing times the Company will use reasonable endeavours, subject to condition 6 above, to carry passengers or cars on the sailing for which the booking was made or on the next available Ferry. The Company will display any changes to the sailing schedule at the Ferry terminal and/or on their website. 8. Complaints 8.1 The Company hope you have a trouble free and enjoyable holiday, but recognises that things can and do occasionally go wrong. In the unlikely event that you find cause to complain about the establishment, or any other service provided during the holiday, the following procedure must apply. 8.2 In order for the problem to be resolved on the spot, the complaint MUST IMMEDIATELY be brought to the attention of the management at the holiday establishment. Unless a complaint has first been brought to the attention of the management at the establishment the Company will not carry out a full investigation nor consider any possible relocation. 8.3 If the hotel or site manager is unable to resolve the problem to your satisfaction, and you choose not to continue your holiday at the reserved accommodation, the Company will endeavour, but cannot guarantee, to provide alternative accommodation or, as the case may be, alternative activity. You could, however, be liable for payment in full for the new booking. Any refund cannot be considered on the day. 8.4 Should you decide not to relocate, or the Company is unable to relocate you, you may choose to: remain at the reserved accommodation/activity, seek own alternative accommodation/activity, or return home. 8.5 If you choose option or 8.4.3, you must advise the establishment manager immediately and notify the Red Funnel Holidays Department. 8.6 In any event, in order for the Company to carry out a full investigation of the complaint including obtaining a full report from the relevant establishment, and considering any refund, you should, in addition to the requirement in condition 8.2 above, write within ten days of returning from holiday, giving your booking reference, details of the complaint, what action was taken, the name of the person who dealt with the complaint and attaching (if any) any relevant documentation. If the Company is not notified within ten days of your return from holiday, the investigation may be seriously hampered. Should this prove to be the case, the Company reserves the right to reject the complaint. 9. Prices 9.1 Prices are based on projection of known costs at the time the latest brochure is printed and VAT at the applicable rate (more accurate prices appear on the Company s website). The Company may, in certain circumstances absorb some of the increase in VAT but reserves the right to amend the VAT element of prices in the event of a change in the rate of VAT. The Company also reserves the right to amend prices where such amendments arise from Governmental action. In such cases, the Company reserves the right to vary prices accordingly, and re-invoice at the new rate. 10. Conditions of carriage 10.1 The Company s current standard Terms and Conditions of Carriage apply to the conveyance of passengers, goods and vehicles. Copies of the Conditions are available on the Company s website or otherwise on request at the Company s offices. In accordance with the Carriage of Passengers and their Luggage by Sea (Domestic Carriage) Order 1987, the Company gives the following notice: the provisions of the Athens Convention may be applicable, and the Athens Convention in most cases limits the carrier s liability for death or personal injury or loss of or damage to the luggage (including a vehicle) and makes special provisions for valuables, and the Athens Convention presumes that luggage has been delivered undamaged unless written notice is given to the carrier: in the case of apparent damage, before or at the time of disembarkation or re-delivery, or in the case of damage which is not apparent or of loss, within 15 days from the date of disembarkation or re-delivery or from the time which such re-delivery should have taken place Please note that in accordance with UK Department of Transport: when motor vehicles are shipped, drivers must ensure that the petrol tank is not so full as to create a possibility of spillage and that the ignition is switched off the carriage of gas cylinders in caravans and boats on RORO ferries. All cylinders must be declared by passengers to the officer-in-charge of the vessel and the following conditions will apply: the maximum number of cylinders carried is three, except in the case of small expendable cartridges hermetically sealed and packed in an outer container, when up to twelve may be carried all cylinders should be adequately secured against movement of the ship the supply should be shut off at the cylinders during the entire voyage leaking and inadequately secured or connected cylinders will be refused for shipment. 11. Booking through travel agents Red Funnel Holiday bookings may be made through a Travel Agent. Once the holiday has been selected, the Travel Agent will make a booking which the Company will hold for an agreed period. To confirm the booking, the customer is required to pay the appropriate deposit or full balance to the Travel Agent. The Company will then send the Travel Agent a confirmation/invoice which will verify the travel details and the date any outstanding balance is due. The booking through Travel Agents is subject to these conditions. 12. Law and jurisdiction English Law shall apply to any dispute under these conditions and the parties submit to the non-exclusive jurisdiction of the English Courts save that in the first instance any dispute under these conditions shall, if not resolved between the parties in the first instance, be referred by the parties to the Passenger Shipping Association whose decision on any matter in dispute shall be final and binding on the parties. The Company has done its best to ensure that all information in this brochure is correct at the time of going to print (January 2011) or at the time of going online on the Company s internet site (January 2011). Terms and conditions are also available online at All accommodation is subject to availability. After the brochure is printed and information is online, serviced/non-serviced accommodation may decide to change the meal service, or facilities may be withdrawn temporarily due to repair, renovation, adverse weather conditions or changes in Government Legislation. Such events regrettably, are beyond the Company s control, however, when advised of any significant changes, the Company will endeavour to contact you prior to date of departure. Find out more online at 23

13 Plan your break online at or call our team (open 7 days) on * (or if outside the UK) Sign up to Become a Fan Get our latest updates for the latest offers, visit facebook.com/redfunnelisleofwightferries twitter.com/red_funnel Red Funnel Holidays, 12 Bugle Street, Southampton SO14 2JY * Please check with your operator for call charges. Calls may be recorded for monitoring and training purposes. This brochure has been printed on paper from responsible Forest Stewardship Council certified sources.