TRANSPORT FOR GREATER MANCHESTER COMMITTEE REPORT FOR INFORMATION

Transcription

1 8 TRANSPORT FOR GREATER MANCHESTER COMMITTEE REPORT FOR INFORMATION Sub Committee: Metrolink and Rail Networks Date: 30 June Subject: Report of: Metrolink Service Performance Head of Metrolink PURPOSE OF REPORT To inform Members of the service performance and developments which affected the Metrolink system over recent months. RECOMMENDATIONS Members are asked to: i) Note the performance of Metrolink services. BACKGROUND DOCUMENTS Metrolink Service Performance Report 7 April CONTACT OFFICERS Victoria Mercer victoria.mercer@tfgm.com Melanie Newall Melanie.newall@tfgm.com 1 22/06/ 09:36

2 1. Introduction and Background 1.1 This report contains a Metrolink performance summary for; 12 (27 Feb 22 Mar ); 13 (27 Mar 22 Apr ); and 1 (24 Apr 21 May ). 2. Executive Summary 2.1 Year end results show an annual operating surplus of 7.1 million. 2.2 Two new substations are being installed to provide additional power and resilience across the network. 2.3 Mobilisation of Keolis Amey Metrolink (KAM) is on track for commencement date. 2.4 There has been a reduction in TVM complaints: Category Performance Trend (rolling 12 months) Operated Mileage (Scheduled vs Actual) Service affecting disruptions (Over 30 minutes) Mean Distance Between Service Failures MDBSF (Miles) ,037 45,196 41,263 Customer Complaints Stop Cleaning Performance ( of inspections passing criteria) Tram Cleaning Performance ( of inspections passing criteria) Lift Availability ( of availability) Escalator Availability ( of availability) /06/ 09:36

3 3. Headlines Power boost for Metrolink 3.1 Two new substations providing additional power and resilience across the Metrolink tram network are set to be installed as part of a multi-million pound improvement package. 3.2 Preparation works for the substations, which are being built on Metrolink park and ride sites at Brooklands and Whitefield, have begun and are due to be completed in Summer. Second City Crossing 3.3 The Second City Crossing, linking St Peter s Square with Victoria Station, picked up the Transport Policy, Planning & Implementation award at the Chartered Institute of Logistics and Transport North West Region Awards for Education & Excellence. 3.4 The 165 million, 1.3km Second City Crossing formed the final part of the Metrolink expansion programme, which has seen major extensions to MediaCityUK, East Didsbury, Rochdale via Oldham, Ashton-under-Lyne and Manchester Airport. 3.5 The Second City Crossing was delivered on time and budget by TfGM, delivery partner WSP Parsons Brinckerhoff and contractor M-Pact Thales (MPT), a consortium of Volker Rail, Laing O Rourke and Thales. The same team is now building the new six-stop Trafford Park line. Metrolink 25 year s anniversary 3.6 Metrolink first opened its doors on 6 April 1992, when passenger services started operating between Bury and Manchester Victoria. Services to Altrincham followed soon after, before Her Majesty the Queen officially opened the network during a special ceremony in July that year. 3.7 Fast-forward 25 years and, following on from the first step of the light rail renaissance, the network has grown beyond all recognition, catering for more than 37 million passenger journeys a year and rising. 4. Service Performance 4.1 The contractual performance regime with the Operator measures several aspects of performance including operated mileage (actual vs scheduled mileage), capacity (number of trams run each service hour) and the punctuality of the first and last trams of the day. 4.2 The Operator is required to operate a specified number of trams each hour. This requirement varies for peak and off-peak service hours and also for services between Altrincham and Bury and those for Eccles, MediaCityUK, East Didsbury, Rochdale Town Centre, Manchester Airport and Ashton-under-Line. 3 22/06/ 09:36

4 Operated Mileage () 4.3 Operated Mileage is used as a measure of Operator performance and illustrates the actual miles operated as a proportion of the scheduled mileage and therefore is an indicator of the service delivered to passengers P P P P P P P Operated Mileage P11- P10- P9- Moving Annual P12- P13- P1-4.4 Operated Mileage was in 12, in 13 and in 1. The main reasons for mileage lost were network wide communications failure (14 May), third party incidents, and vandalism/anti-social behaviour. 4.5 Capacity is the number of trams operating during each service hour. R2 - Capacity R2 - Capacity Performance Target 4.6 Under the contract with the Operator, the first and last departures from each of the specified starting points are measured for punctuality. These points are Altrincham, Bury, Eccles, East Didsbury, Rochdale Town 4 22/06/ 09:36

5 Centre, Ashton-under-Lyne, Manchester Airport, Deansgate Castlefield and Victoria. R3 - Punctuality R3 - Punctuality Performance Target 4.7 There were seventeen service disruptions of over 30 minutes or significantly disruptive during 12, eighteen in 13 and thirteen in 1, these are outlined below: Infrastructure 19 Road Traffic collisions 12 3 rd Party 10 Vehicles on tracks 3 Medical emergency 2 Tram Failures 2 Disruptions over 30 minutes Disruptions over 30 minutes MAA 5 22/06/ 09:36

6 4.8 Infrastructure incidents 15 Mar 17 Mar 20 Mar 26 Mar 26 Mar 29 Mar 7 Apr 7 Apr 8 Apr April 14 Apr 21 Apr 23 Apr 11 May 11 May 11 May 14 May 16 May Points failure at Irk Valley. Bury line suspended. Service operated Rochdale to Monsall and South side services turned at Piccadilly and Exchange Square. The incident lasted from 12:10 until 13:04. Unsafe building on Drake Street. Service suspension between Rochdale Town Centre and Rochdale Railway Station. The incident lasted the whole weekend. Communications failure at Deansgate-Castlefield. Severe delays on most lines. The incident lasted from 13:40 until 15:58. Points failure at MediaCityUK. No service to MediaCityUK. The incident lasted from 13:16 until 15:00. Points failure at Broadway. No service to MediaCityUK. The incident lasted from 17:00 until 17:40. Points failure at Newton Heath & Moston. Service operated Rochdale to Westwood; and Newton Heath & Moston to East Didsbury. The incident lasted from 19:47 until 20:34. Points failure at Newton Heath & Moston. No service on the Rochdale line. The incident lasted from 06:21 until 07:09. Points failure at Victoria and Queens Road conflict monitor activation. Severe delays on the Bury line. The incident lasted from 19:40 until 00:00. Points failure at Broadway. No service to MediaCityUK. The incident lasted from 18:24 until 21:25. System wide control communications failure. Severe delays on all lines. The incident lasted from 17:15 until end of service and during the morning of the second day. Local controller fault at Rochdale town centre and single line failure at Newbold. Services were suspended between Shaw and Rochdale town centre. The incident lasted 15:30 until 18:15. Breakers tripped between Crossacres and Airport. Service operated Deansgate-Castlefield to Wythenshawe town centre. The incident lasted from 17:03 until 19:00. Points failure at MediaCityUK. No service to MediaCityUK. The incident lasted from 09:05 until 10:40. Points failure at Harbour City. Service operated via MediaCityUK outbound only. The incident lasted from 09:10 until 11:58. A fire under the underrun boards between the Crossacres and Wythenshawe town centre. Service operated Deansgate-Castlefield to Roundthorn; and Robinswood to Manchester Airport. The incident lasted from 13:50 until 18:00. Points failure at St Peter s Square. Services were re-directed via 1CC between St Peter s Square and Victoria. Services operating through 2CC on the return journey. The incident lasted from 17:35 until 20:30. Total loss of visibility on all systems from the control room. No tram movement on the network. The incident lasted from 15:35 until end of service. Emergency TMS works. Airport line suspended. The incident lasted from 04:00 until 06: /06/ 09:36

7 4.9 Road traffic collisions 4 Mar 14 Mar 14 Mar 16 Mar 27 Mar 1 Apr 2 Apr 4 Apr 7 Apr 28 Apr 7 May 13 May Road Traffic Collision between car and tram at Martinscroft. Service operated Deansgate-Castlefield to Roundthorn; and Manchester Airport to Wythenshawe town centre. The incident lasted from 16:39 until 17:39. RTC between car and van near Cemetery Road. Service suspension from Velopark and Ashton. RTC between pedestrian and car near Benchill. Service suspended between Roundthorn and Robinswood. The incident lasted from 16:40 until 21:45. Car collision with barrier at Navigation Road. Service suspension between Altrincham and Navigation Road. The incident lasted from 18:45 until 23:59. RTC between van and tram at Moor Road. Service operated Airport to Roundthorn and Deansgate-Castlefield to Sale Water Park. The incident lasted from 11:50 until 12:27. RTC car blocked the tracks at Audenshaw. Service operated Eccles to Droylsden; and Altrincham to Etihad. The incident lasted from 18:55 until 20:58. RTC between car and bus at Cemetery Road. Service suspension between Ashton and Clayton Hall. The incident lasted from 17:10 until 18:04. RTC between two cars at Navigation Road. Service suspension between Timperley and Altrincham. The incident lasted from 11:35 until 12:22. RTC between car and motorbike at Cemetery Road. Service suspension between Velopark and Ashton. The incident lasted from 16:40 until 18:00. RTC between tram and bus at Shadowmoss. Service operated Deansgate-Castlefield to Wythenshawe town centre. The incident lasted from 09:20 to 10:25. RTC between car and tram at Ashton Moss. Service operated Eccles to Droylsden. The incident lasted from 14:28 until 15:14. RTC between tram and car near Ashton Moss. Service operated Eccles to Droylsden. The incident lasted from 19:05 until 22: /06/ 09:36

8 rd Party Incidents 2 Mar 3 Mar 18 Mar 10 Apr 2 May 3 May 3 May 5 May 5 May 11 May Police incident at Kingsway. Service operated Northern Moor to Manchester Airport. The incident lasted from 18:27 until 19:30. Aggressive male on tram at New Islington. The incident lasted from 16:15 until 17:40. ASB tram in collision with wheelie bin left on tracks between Newhey and Shaw. Service suspended between Shaw & Crompton; and Rochdale. The incident lasted between from 00:04 until 00:45. Person on tracks (near miss), person uninjured. Services suspended on the Altrincham line The incident lasted from 21:54 until 23:00. Overhead line obstruction near Airport. Service operated Deansgate- Castlefield to Wythenshawe town centre. The incident lasted from 17:10 until 18:30. Fallen tree onto overhead line near Prestwich. Service operated Queens Road to Piccadilly; and Altrincham to Piccadilly. The incident lasted from 16:50 until 17:40. Police incident (attempted suicide) no serious injury at Bowker Vale. Bury line suspension. The incident lasted from 16:50 until 17:40. Cyclist fell and blocked track near Broadway. Service suspension between Eccles and MediaCityUK. The incident lasted from 10:58 until 11:40. Unsafe building on Mosley Street. Various service pattern changes. The incident lasted from 13:09 until 16:00. Cyclist fell and blocked track near St Peter s Square. Services were redirected via 1CC between St Peter s Square and Victoria. Services operating through 2CC on the return journey The incident lasted from 14:53 until 18: Vehicles on track Incidents 3 Mar 12 Apr 20 Apr A car on the tracks at Ashton West. Service operated Eccles to Droylsden. The incident lasted from 20:30 until 23:30. A car blocking the tracks at Westwood. No service between Westwood and Oldham Mumps. The incident lasted from 22:15 until 23:13. A car blocking the tracks at Barlow Moor Road. No service between Northern Moor and Barlow Moor Road. The incident lasted from 22:45 until 00: Medical Emergencies 1 Mar 24 Mar Medical emergency on board tram at West Didsbury. Service suspended between Withington and East Didsbury. The incident lasted from 08:08 until 10:40. Medical emergency on tram at Edge Lane. Service suspension between Clayton Hall and Ashton. The incident lasted from 14:53 until 15: /06/ 09:36

9 P2-14/15 P3-14/15 P4-14/15 P5-14/15 P6-14/15 P7-14/15 P8-14/15 P9-14/15 P10-14/15 P11-14/15 P12-14/15 P13-14/15 P1-15/16 P2-15/16 P3-15/16 P4-15/16 P5-15/16 P6-15/16 P7-15/16 P8-15/16 P9-15/16 P10-15/16 P11-15/16 P12-15/16 P13-15/16 P1-16/17 P2-16/17 P3-16/17 P4-16/17 P5-16/17 P6-16/17 P7-16/17 P8-16/17 P9-16/17 P10-16/17 P11-16/17 P12-16/17 P13-16/17 P1-17/ Tram Failures 10 Mar 15 Apr Lock seized in cab at Newbold. Service suspension between Shaw & Crompton; and Rochdale. Incident lasted from 18:32 until 19:27. Tram failure due to damaged central bogey. Severe delays on Eccles line. The incident lasted from 11:30 until 12: During these incidents, all passenger communications were updated and commercial buses and some heavy rail services accepted Metrolink tickets where available The use of social media updates via Twitter has become a key tool with which to engage with and update customers in real time. It has noticeably reduced the number of phone calls during disruptions and customers have responded positively to the proactive information updates provided. 5. Vehicle Reliability 5.1 The reliability of the M5000 trams in 12 was 32,037 miles (between service affecting failures), 13 was 45,196 miles and 1 was 41,263. The long term trend remains positive. 70 M5000 Reliability - Mean Distance Between Service Affecting Failures Miles Thousands MDBSF Target Reliability Growth Rolling Average MDBSF (13 ) The tram performance working group continue to assess the trends in reported faults and work collaboratively with the manufacturers to resolve root causes. 5.3 The overall availability of trams for service in the morning peak Monday to Sunday during 12 was 99.96, s 13 and 1 were /06/ 09:36

10 No of complaints 6. Customer Service 6.1 There were 842 complaints in 12 compared to 999 in the previous year, 819 complaints in 13 compared to 695 in the previous year and 763 complaints in 1 compared to 859 in the previous year. 6.2 In all s, Ticket Vending Machines (TVMs) remain the main cause for complaints (although they are decreasing). Further analysis is detailed below. Service disruption complaints have increased. In 13, a communications failure over two days saw severe delays on all lines and in 1 a total communications failure meant no tram movement on the network from mid-afternoon until end of service. 600 Top 6 complaints P12 P13 P1 TVM all Service Disruption Journey/Ticket enquiry Overcrowding ASB (Inc. Smoking) Staff conduct 6.3 There has been a decrease in TVM general complaints during the three periods (279 to 177) and complaints relating to cash lost (165 to 108). A trial of in inner city locations to reduce deliberate coin chute blocking started in April and results suggest this measure is contributing positively to complaints related to TVMs along with the coin verifiers being trialled at locations to deter vandalism. We continue to work with the operator to ensure effective deployment plans are in place to support the customer at stops that are most affected /06/ 09:36

11 No of complaints 300 TVM complaints P12 P13 P1 Cash lost Card Validation Duplicate payment Ease of use note/change validator out of use 6.4 Three commendations were received in 12, twelve in 13 and fourteen in 1. Examples of commendations received from members of the public: Please could I congratulate you on the lovely staff that you have. We were travelling by tram today to Media City. We changed at Cornbrook and asked one of your staff members about which tram to catch to get there. He was such a pleasant man and very willing to help us. My friend then had a mishap with her ticket which he sorted out for us. He wrote his work number on the back just in case of further problems. Please can you pass on our grateful thanks to him plus he deserves employee of the month for going above and beyond his duties I just wanted to say thank you to the driver who waited for us at Media City today. He was ready to leave see but seeing we were approaching the station (although still some distance away and expecting it to leave) he waited for us. This gesture was most helpful and enabled us to catch our other connections. Nice in this day and age to get this courtesy. Thank you 7. Deployment of Customer Service Representatives (CSR s) on the Metrolink system Revenue Protection 7.1 During 12, 2,782 Standard Fares were issued, a further 2,557 were issued in 13 and 2,533 in 1. Regular and targeted activity across the network by CSRs and the TSU contributed to this sustained level. Revenue inspections have been conducted by the teams across the network during operational hours. During these combined s over 788,469 passengers were checked. 7.2 The graph below illustrates the cumulative number of Standard Fares issued over the past sixteen s /06/ 09:36

12 Number Standard fares issued by period P1 P2 P3 P4 P5 P6 P7 P8 P9 P10 P11 P12 P13 P1 Security 7.3 The number of incidents of anti-social behaviour have been trending downwards between during 12 (179), 13 (140), and 1 (120).These results compare to the previous year where 195,195, and 208 were reported respectively. RATP Dev are continuing to prioritise TSU resources on late shifts (with increased support from GMP and Palladium staff) on the Oldham Rochdale line (ORL) to reduce ASB in this area of the network, along with a focus on East Manchester and Airport lines. An additional six Palladium staff were engaged to help resolve on-going ASB issues along the Oldham Rochdale line from May until the end of the RATP Dev Ltd contract. This additional resource has contributed to the reduction of ASB. 7.4 The graph below demonstrates the number of Anti-Social Behaviour incidents by line normalised by route mileage. 3.5 ASB incidents per route AIR ALT BRY CTY ECC EML ORL SML 12 22/06/ 09:36

13 7.5 As part of a partnership approach to tackling crime and anti-social behaviour in Oldham, representatives from TfGM and Oldham Metropolitan Borough Council (OMBC) have developed a comprehensive action plan specifically targeting youth crime and disorder in the area. The partnership, including Oldham s Youth Services, Oldham s Community Safety team, divisional police officers from the area, the TravelSafe Unit and the Metrolink operator, seeks to work collaboratively sharing data, intelligence and resources, to formulate coordinated approach, including the provision of a travel arrangement with Oldham s Detached Youth team to permit active outreach work when Metrolink is affected. This close collaboration is expected to reduce and deter antisocial behaviour on the network and improve the perception of safety and security amongst passengers and residents. The partnership will also position TfGM beside OMBC in prosecutions and the restorative justice process and maximise the opportunities for positive community publicity. The service level agreement has now been agreed and is up for review in July. 8. Stop Performance Monitoring 8.1 Stop performance is measured by ic audits of all passenger facing facilities across the system, known as Metqual Metrolink Quality Audits. 8.2 The audits are broken down by stop and tram journey performance and every stop is audited at least once a. Historically we have reported on the performance of the tram operator RATP Dev Ltd, who maintain the Bury, Altrincham, Eccles and City Centre lines. We have now included in these performance figures the maintenance of lines which MPT are responsible for. The Mean Annual Average is also reported (MAA) MAA A: Metrolink Stop Cleaning B: Metrolink Stop Repairs and Maintenance C: Closed Circuit Television Systems D: Passenger Information Displays E: Poster Cases, Signage and Printed Metrolink Service Information F: Public Address System and Help Points at Metrolink Stops G: Tram Public Address Announcements H: Destination and Stopping Pattern Displays on Trams I : Tram Cleaning J: Tram Saloon Environment K: On Tram Line of Route Information Displays An operational performance working group has been established to identify the causes of low performance across the above sections and improvement projects will be administered for each element. 8.4 Please see Appendix 1 and 2 for the full breakdown of these results and graphical representation of the data /06/ 09:36

14 availability 8.5 Lift availability has historically been reported on phase 1 and 2 lift availability (Altrincham/Bury/Eccles/City lines) under the maintenance of MRDL. We have now updated this to ensure all lift availability has been captured system wide by both MRDL and MPT (phase 3). We also report on the Mean Annual Average (MAA). 8.6 In 12, MRDL lift availability was A breakdown at Sale was the main reason for not achieving 100 availability. MPT lift availability was due to the alarm not working at Chorlton. Escalator availability was Breakdowns at Piccadilly Undercroft (platform A and B) were the reasons for not achieving 100 availability. 8.7 In 13, MRDL lift availability was A breakdown at Timperley and another failure at Sale, were the main factors for not achieving 100 availability. MPT lift availability was due to the lift call button not working and doors opening and closing before lift level at Derker. Escalator availability was 99.20, due to planned maintenance on Platform B at Piccadilly Undercroft and Bury. 8.8 In 1, MRDL lift availability was due to a breakdown of the lift at Heaton Park, this was the main factor for not achieving 100 availability. MPT lift availability was due to a door operating control needed replacing and lights not working at Hollinwood (linked to ASB). Escalator availability was Lift availability MRDL MRDL - Lift availability MAA 14 22/06/ 09:36

15 availability availability Lift availability MPT MPT - Lift availability MAA Escalator availability Escalator availability MAA 9. Patronage 9.1 The following graphs show the reported Metrolink patronage by line. These are derived from a process that allocates assumed trips from Ticket Vending Machine sales by distance travelled on each line for a given origin and destination station /06/ 09:36

16 9.2 Patronage is estimated at 3.4 million in March. This is 82,000 below the forecast but is 387,000 ahead of March The largest year on year patronage increases were as follows; Bury line patronage was at 725,000 which is 72,000 more than Rochdale line patronage was at 453,000 which is 84,000 more than 2016; Oldham Rochdale line patronage was at 502,000 which is 69,000 more than 2016 and; South Manchester line patronage was at 410,000 which is 65,000 more than Patronage is estimated at 3.4 million in April. This is 25,000 above the forecast and is 294,000 ahead of April The largest year on year patronage increases were as follows; Altrincham line patronage was at 801,000 which is 69,000 more than 2016; Oldham Rochdale line patronage was at 497,000 which is 51,000 more than 2016 and; South Manchester line patronage was at 406,000 which is 48,000 more than Patronage is estimated at 3.3 million in May. This is 127,000 below the forecast but is still 144,000 ahead of May /06/ 09:36

17 9.7 The largest year on year patronage increases were as follows; South Manchester line patronage was at 420,000 which is 51,000 more than 2016; Airport line patronage was at 259,000 which is 36,000 more than 2016 and; Altrincham line patronage was at 765,000 which is 30,000 more than The following graphs show Metrolink patronage by line. The dips relate to the 2016 blockades in the city centre for 2CC, along with the 2016 summer closure of the Eccles line for the track renewal programme. Patronage on the Altrincham, Bury and Rochdale lines decreased in May due to the Manchester Arena terrorist incident, the unstable building on Mosley Street and school holidays /06/ 09:36

18 9.9 The following graph shows Metrolink patronage on the newer lines. 10. Recommendations 10.1 Please see the front sheet of this report. Daniel Vaughan Head of Metrolink 18 22/06/ 09:36

19 Appendices Appendix 1 Metqual Results table Appendix 2 Metqual Results Charts Per Schedule Appendix 3 Date Listing 19 22/06/ 09:36

20 Metqual Results Tables Appendix 1 Schedule A - Cleaning MAA Platform canopies Shelters, seats & waiting rooms Poster cases & signage Lifts & escalators Embankments & ramps Stairs, subways, footbridges & foyers Platforms Car parks Cycle parking Ticket vending equipment Public & staff telephones Track within stop Platform mirrors Newspaper dispensers Schedule B - Maintenance MAA Platform canopies Shelters, seats & waiting rooms Lifts & Escalators Maintenance. & repairs Lifts & Escalators - Availability Embankments & ramps Stairs, subways, footbridges & foyers Platforms Car parks Cycle parking TVMs - Presentation Public & staff telephones - Operation Public & staff telephones - Presentation Platform mirrors /06/ 09:36

21 All Schedules C - K MAA C CCTV D1a PID - Operation D1b PID - Functioning E1 Fares & timetable E2 Other information E3 Poster cases E4 Info on TVMs E5 Stop signing F1a Operation of PA system F1b Functioning of PA system F2a Operation of passenger emergency call point F2b Functioning of passenger emergency call G On-tram PA announcements H1 External operation H2 Internal operation I1 Internal I2 External J1 Lighting J2 Heating and ventilation J3 Seating J4 Signing J5 Graffiti J6 Door operation K Line of route information /06/ 09:36

22 Pass () Pass () Pass () Pass () Metqual Results Charts per Schedule Appendix 2 A: METROLINK STOP CLEANING Pass MAA B: METROLINK STOP REPAIRS AND MAINTENANCE Pass MAA C: CLOSED CIRCUIT TELEVISION SYSTEMS Pass MAA D: PASSENGER INFORMATION DISPLAYS Pass MAA 22 22/06/ 09:36

23 Pass () Pass () Pass () Pass () E: POSTER CASES, SIGNAGE AND PRINTED METROLINK SERVICE INFORMATION Pass MAA F: PUBLIC ADDRESS SYSTEM AND HELP POINTS AT METROLINK STOPS Pass MAA G: TRAM PUBLIC ADDRESS ANNOUNCEMENTS Pass MAA H: DESTINATION AND STOPPING PATTERN DISPLAYS ON TRAM Pass MAA 23 22/06/ 09:36

24 Pass () Pass () Pass () I: TRAM CLEANING Pass MAA J: TRAM SALOON ENVIRONMENT Pass MAA K: ON TRAM LINE OF ROUTE INFORMATION DISPLAYS Pass MAA 24 22/06/ 09:36

25 Date Listing Appendix /17 Start Date End Date 1 25-Apr May May Jun Jun Jul Jul Aug Aug Sep Sep Oct Oct Nov Nov Dec Dec Jan Jan Jan Jan Feb Feb Mar Mar Apr-17 /18 Start Date End Date 1 24-Apr May May Jun Jun Jul Jul Aug Aug Sep Sep Oct Oct Nov Nov Dec Dec Dec Jan Jan Jan Feb Feb Mar Mar Apr /06/ 09:36