Portfolio Committee on Tourism

Transcription

1 Portfolio Committee on Tourism Ms Thembi Kunene Chief Quality Assurance Officer 22 May 2012

2 Ensure Tourism is the leading economic sector in South Africa, and so promote sustainable economic and social empowerment of all South Africans Implement a recognisable and credible, globally bench-marked system of quality assurance for accommodation and MESE experiences which can be relied upon by visitors when making their choice of establishment

3 CONSISTENT ACCURACY!

4 OLD vs. NEW SYSTEM

5 PUTTING THE S-T-A-R-S WHERE THEY BELONG NEW 1 Acceptable 2 Good 3 Very Good 4 Excellent 5 Outstandin g OLD 1 Fair 2 Good 3 Very Good 4 Excellent 5 Exceptional

6 CATEGORY DEFINITIONS

7 WORDING TO ASSESSMENT AREAS

8 TOTAL AREAS TO BE ASSESSED NEW OLD

9 TOTAL POINTS TO BE SCORED NEW OLD

10 Assessor used own judgement what score to allocate OLD SCORING METHOD

11 NEW SCORING METHODS - QIT SA SYSTEM YES NO

12 UNIVERSAL ACCESSIBILITY A FIRST IN THE HISTORY OF GRADING!

13 UA LEVEL - VISUAL

14 UA LEVEL - COMMUNICATION

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16 THE ASSESSORS

17 TRAINING ON THE NEW GRADING CRITERIA & IT SYSTEM Assessors and TGCSA Staff! 80% Pass attained! SETA unit standard 11

18 ACCREDITED ASSESSORS down 26 from RD ANNUAL ASSESSOR CONFERENCE 59

19 Accredited Assessors Province Male Total Male Female Total Female Black White Black White Eastern Cape Free State Gauteng KZN Limpopo Mpumalanga North West Northern Cape Western Cape Internal Assessors City Lodge Group Southern Sun Group Grand Total

20 THE ACCREDITATION

21 PRE-SCREENING OF PROPERTIES Provincial Master Assessor - MAIN responsibility One more control measure Final decision by Awards Committee

22 MONTHLY AWARDS COMMITTEE MEETINGS 10 Members +Chief Quality Assurance Officer (Me) Chairman Mr Peter Bacon

23 Mr Ahmed Chotia (Travel) Mr Mzi Gcanga (Architecture) Mr Philip Thompson (UA)

24 Mrs Smangele Nhlapo (Decor) Mr Julian Smith (Decor)

25 Mr Jegie Padmanathan (Hospitality) Mr Brett Dungan (Hospitality) MrTony Hazel (Hospitality) Mr Alan Romburgh (Hospitality)

26 Plaque has been redesigned with new security features.

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28 South Africa needs to know how friendly our tourism accommodation facilities are to people living with disabilities 800 Establishments have UA Grading!!!

29 The Grading Process

30 Hotel Standard Criteria Building Exterior 69 Scoring Methods Bedrooms 225 Bathrooms 136 Public Areas 80 General Facilities Category Specific Criteria Dinning Facilities 155 General Services and Service 160 Housekeeping Services 70 Additional Facilities 28 Responsible Environment

31 Grace Period Requests Granted ( ) Installation of Electronic Safes 33 Replacing old TV's 28 Installation of full length mirrors 27 Bathroom maintenance 19 Upgrade furniture 13 Upgrading/installing adequate vanity space in bathrooms 12 Replacing old bedding/linnen 10 Replace or install curtains 10 Replace mattresses 7 Provide luggage racks 7 Ugrade lighting in the room 6 Install Headboards 10 Install shower screens 2 Replace Carpets 2 Provide more TV channels 3 etc, etc Total Granted 208

32 Stats and Benefits to being Graded

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34 These stats include ALL establishments with a LIVE status in QiT. Cancelled establishments are not included. Executive Establishments Summary As at end March 2012 Non-Hotel Accommodation EC FS GP KZN LP MP NW NC WC Grand Total Backpacker & Hostelling Bed & Breakfast Caravan & Camping Country House Self Catering Guest House Lodge Non-Hotel Accommodation Total Hotel Total Accommodation Total MESE Total Grand Total Graded Properties

35 Actual Annual Performance for TGCSA 10 May 2012 Actual Target Actual Var. Original Target REVISED Target Actual Var Target Total New Total Renewal Grand Total Annual Growth % 121 Annual Growth% 29% 10% 8% 22% 28% 2% 18% 2% Total LIVE Propertie % 323Short of 6051 Added to due to: Scheduled Processing PMA Review Assessor Review

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37 World s largest online travel agent! 143,422 people booked to come to South Africa from EXPEDIA web sites. The total revenue from these bookings was $81.8m or approx. R 572m Of which: 138,800 room nights purchased Total hotel bookings on EXPEDIA being $3.4m or R 24.3m

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39 12,906 people booked to come to South Africa via Lastminute/Travelocity web sites. The total revenue from these bookings was $11.8m or approx. R 83.1m

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41 E-Bookers have a relationship only with our UK office at present 3,467 people booked hotel accommodation via e-bookers to the value of $475, or R 3.3m

42 TripAdvisor is the world s leading Travel Review Site with over 50mil unique monthly visitors:

43 Feedback 5,072 87, Listed establishments on Reviews

44 Annual Awards? Qualitative + Quantitative

45 Total Government Spend = R

46 R % Total Government Spend April 2011-March 2012 Transactions Night Away Total % Split Hotels R % Guest Houses R % Bed & Breakfast R % Lodges R %

47 Spend on Graded Establishments April 2011-March 2012

48 Spend on Graded Establishments April 2011 March 2012 Transactions Night Away Total % Split 5 Star % 4 Star % 3 Star % 2 Star % No Rating % %

49 Cabinet Decision of 2002 Support ONLY Graded Establishments 22 Govt Departments thus far (R520bil) Still to report: 5 Govt Depts 9 Provincial Depts All Municipalities Portfolio Committee Support needed: Encourage all dept to report back to TGCSA!

50 INDABA 2012

51 Stakeholder Function 13 May 2012

52 Ms. Thembi Kunene with members of the Portfolio Committee on Tourism

53 L R: Thembi Kunene, TGCSA CQAO, Minister Dansua (Minister of Tourism Ghana), Amb. Kingsley Makhubela, Director General Department of Tourism, Mr Gumede, Portfolio Committee on Tourism chairperson, Mr Zweli Mntambo, SAT Board, Mr Frank Kilbourn, SAT Chairman, Mr. Thulani Nzima, SAT CEO

54 L R: Mr Thulani Nzima, SAT CEO, Ministers Dansua (Minister of Tourism, Ghana), Ms Thembi Kunene, CQAO, TGCSA

55 Ms Thembi Kunene and the TGCSA Awards Sub Commiittee

56 Ms. Thembi Kunene, Salifou Siddou, TEP CEO, Caroline Ungesbock, NAA SA President

57 Ms. Thembi Kunene and the TGCSA team

58 UA Breakfast, 15 May 2012

59 L R: Thembi Kunene, Phillip Thompson, Deputy Minister of Tourism, Minsiter Tokozile Xasa

60 L R: Victor Tharage, Deputy Director General, Branch, Policy, Research, Monitoring & Evaluation, Alan Romburg, Awarsd Committee, Phillip Thompson, Awards Committee, Thembi Kunene, Minisiter Xasa, Smangele Nhlapho, Awards Committee, Arie Sierlies

61 Questions and Answers

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64 PROUDLY SOUTH AFRICAN! THANK YOU