Festive guide to your health services

Transcription

1 Festive guide to your health services NHS Greater Glasgow and Clyde services available over the festive period 2013/14 1 Cover_FullColour_A5FestivePeriodHealthServies.indd 1 13/11/ :30

2 WHEN YOU RE ILL, KNOW WHO TO TURN TO (ALL YEAR ROUND) CHOOSE THE RIGHT OPTION FOR YOUR CONDITION > Self Care Pharmacist Dentist Optometrist Mental Health Addictions GP & GP out of hours service NHS 24 Minor Injuries Unit Accident and Emergency Cover_FullColour_A5FestivePeriodHealthServies.indd 2 13/11/ :31

3 For a speedy recovery, self care is the best option when you have a minor illness or injury. A well stocked medicine cabinet means you ll receive the right treatment immediately. For advice on common ailments including coughs, colds, sore throats and stomach upsets as well as help with your other medicines. There is no need to make an appointment. Pharmacists can also help with medication that has been prescribed by your GP and other prescribers. For regular check ups, planned routine treatment and emergency care. If you have not registered with a dentist, please do so as soon as possible. Advice and information is available by calling the Dental Advice Helpline on If your dental condition cannot wait until your Dental Practice re-opens, contact the Dental out-of-hours service by calling NHS 24 on If you have a problem with your eyes visit your local optometrist. All high street opticians have an optometrist who provides NHS services. Out-of-hours call NHS 24 on If you sustain an eye injury that requires immediate emergency treatment go to your nearest Accident and Emergency department. Children under one should attend the Royal Hospital for Sick Chidren (Yorkhill). For mental health problems contact your GP who can refer people to Community Mental Health Services in local areas. Crisis services are also available and the out-of-hours Community Psychiatric Nurse service can be accessed through NHS 24 on For alcohol and drug addiction problems either self refer direct to local specialist teams or contact your GP. Crisis services are also available at the Drug Crisis Centre. There are also various voluntary organisations operating in local areas to offer support for those who are having problems with alcohol or drug misuse. Contact your GP surgery as normal for any illness which requires the services of your GP Practice. If your condition really can t wait until your surgery re-opens contact the GP out-of-hours service by calling NHS 24 on For immediate advice including when your GP surgery or Dental Practice is closed and you re too ill to wait until it re-opens call NHS 24. They will put you through to a health professional who will talk to you about your symptoms and arrange for you to see a GP or dentist if necessary. Call NHS 24 on For urgent care of minor injuries such as cuts (including ones that need stitches), broken bones, sprains and minor burns go to: New Stobhill Hospital, New Victoria Hospital or Vale of Leven Hospital. For accidents or serious emergencies such as strokes, heart attacks, head injuries and wounds requiring stitches, go to the nearest Accident and Emergency department or call

4 CONTENTS PHARMACISTS Pharmacists 3 General Practitioner Services (GPs) 4 5 Minor and Major Emergencies/999 6 Sexual Health Services 7 Eye Emergencies 7 Dentists 8 Social Work Stand-by Service 9 Mental Health Services Addiction Services Pharmacy Opening Hours Introduction Your NHS is available all year round to care for you. While your GP practice and some NHS services will close on Wednesday 25th and Thursday 26th December and again on Wednesday 1st and Thursday 2nd January the NHS continues throughout this period to provide urgent care for those who need it. This booklet explains how and when to access these services and others over the festive period. Please note that details of Pharmacy opening hours are correct at the time of publication. You can confirm these details via the NHS Greater Glasgow and Clyde website or by calling the individual outlet, numbers are included with outlet details. Prescriptions If you are on routine/repeat medication, you should ensure that you have sufficient supplies well in advance of the festive period. If you forget to obtain a prescription for a repeat medication and run out of important medicines over the festive period, you may be able to get help from your pharmacy. Under the Urgent Provision of Repeat Medication scheme, pharmacists may be permitted to supply you with a further cycle of a previously repeated medicine without having to get a prescription from your GP. If you receive stoma products from your pharmacy or other supplier and/or receive supplies such as continence products and welfare food from community services, you should ensure you have sufficient supplies as you may encounter difficulties in obtaining these over the festive period. Minor Ailments Pharmacists can provide advice and over the counter remedies for a wide range of ailments. In addition, the NHS Minor Ailment Service is available from all community pharmacies in Scotland. You qualify for this service if you are registered with a GP surgery in Scotland, don t live in a nursing or residential care home and were previously exempt from prescription charges under age, illness or income grounds. Once registered, you can have a consultation with a pharmacist without an appointment. Your pharmacist will offer you advice and may supply an appropriate medicine to treat your symptoms free of charge. Please go to pages for detailed information on the pharmacy opening hours over the festive period. 2 3

5 GENERAL PRACTITIONER SERVICES (GPs) Your GP practice will close on Wednesday 25th and Thursday 26th December and again on Wednesday 1st and Thursday 2nd January. GP Surgeries will be open as normal on Friday 27th December and Friday 3rd January. If you become unwell on these days and can't wait for your surgery to re-open or, have a more serious illness that can't be treated by a pharmacist, then you can get assistance by calling: NHS If you do not have this number to hand, you can call your GP practice. You will either hear a recorded message or your call will automatically be diverted to NHS 24. When you call NHS 24 they will put you through to a health professional who will talk to you about your symptoms and arrange for you to see a GP if necessary. For general advice and information on how to stay healthy over the festive period visit: or call NHS inform: GP out-of-hours service The NHS Greater Glasgow and Clyde out-of-hours service provides GP services to all practices in Glasgow and Clyde out-of-hours. Please do not attend the out-of-hours service without calling NHS 24 first. Greater Glasgow Sites Christmas Close 6.00pm on Tuesday 24th until 7.30am Friday 27th December. New Year Close 6.00pm on Tuesday 31st December until 7.30am Friday 1st January. You may be asked to attend sites which are located at the Western Infirmary, Drumchapel Day Hospital, New Victoria Hospital, Southern General Hospital, New Stobhill Hospital or Easterhouse Health Centre. Clyde Sites Christmas Close 6.00pm on Tuesday 24th until 8.00am Friday 27th December. New Year Close 6.00pm on Tuesday 31st December until 8.00am Friday 1st January. You may be asked to attend one of the Clyde sites which are located at the Royal Alexandra Hospital, Greenock Health Centre, Inverclyde Royal Hospital or Vale of Leven Hospital. 4 5

6 MINOR AND MAJOR EMERGENCIES/999 SEXUAL HEALTH SERVICES (SANDYFORD) Accident and Emergency Departments remain open throughout the year including the festive period. They see and treat patients who have had a serious injury or emergency medical problem. These departments are particularly busy so only attend if it really is an emergency. We also have three Minor Injury Units (MIUs) which operate at the New Victoria Hospital, the New Stobhill Hospital and the Vale of Leven Hospital. The opening hours for each of the MIUs is 9.00am 9.00pm Monday to Sunday all year round including over the festive period. The Minor Injuries Unit will treat adults and children aged five and over (apart from at the Vale of Leven Hospital where it is aged one and over) for a range of minor injuries. An injury is damage caused to the body by something physical (for example following a fall). MIUs will not deal with illnesses. An illness can be described as when you feel unwell or in poor health, for example, if you have a high temperature. Full details on the services provided can be found on our website: Sandyford services will close 1.00pm on Tuesday 24th December until 8.30am Friday 27th and close again at 1.00pm on Tuesday 31st December until 8.30am Friday 3rd January. Many pharmacists will be able to supply emergency contraception, or if you suspect an infection you can contact NHS 24. For information on service availability please visit: EYE EMERGENCIES If you have a problem with your eyes visit your local optometrist. All high street opticians have an optometrist who provides NHS services. Out-of-hours call NHS 24: If you sustain an eye injury that requires immediate emergency treatment go to your nearest Accident and Emergency department. Children under one should attend the Royal Hospital for Sick Chidren (Yorkhill). 6 7

7 DENTISTS For dental emergencies, call the dentist with whom you are registered. You should receive a recorded message advising you of the arrangements that have been made for emergency cover. If you have not registered with a dentist, please try to do so as soon as possible. Advice and information is available by calling the Dental Advice Helpline: However, if you remain unregistered and you require emergency treatment, you should contact NHS 24: NHS 24 will act appropriately according to the situation either giving advice or arranging for a visit to the Emergency Dental Treatment Centre. Dental emergencies are: Acute dental pain, facial or oral swelling, bleeding from the mouth or trauma. SOCIAL WORK STAND-BY-SERVICE The service will provide assessment and intervention in emergency situations to relieve situations of acute risk. The service deals with referrals which are too urgent to wait for action by Social Work Service offices when they reopen. Contact: or

8 MENTAL HEALTH SERVICES Crisis Services Available 24 hours a day including weekends and public holidays and can be accessed by the numbers below from 9.00am 5.00pm outwith these hours they can be contacted on: Elderly and Adult Community Mental Health Services can be accessed by the numbers below and opposite. Greater Glasgow Glasgow West Arndale Resource Centre (Crisis) Riverside Resource Centre (Crisis) Glenkirk Centre (Elderly) Glasgow East Anvil Resource Centre (Crisis) Auchinlea House Resource Centre (Crisis) Arran Resource Centre (Crisis) Parkview Resource Centre (Elderly) Glasgow North Shawpark Resource Centre (Crisis) Springpark Centre (Crisis) Belmont Centre (Elderly) Glasgow South Brand St Resource Centre (Crisis) Rossdale Resource Centre (Crisis) Elderpark Clinic (Elderly) Florence St Resource Centre (Crisis) Stewart Centre (Crisis) Waterside Team (Crisis) Shawmill Resource Centre (Elderly) East Dunbartonshire Arndale Resource Centre (Crisis) Kirkintilloch Health & Care Centre (Crisis) Woodlands Centre (Elderly) West Dunbartonshire Goldenhill Resource Centre (Crisis) Riverview Resource Centre (Crisis) East Renfrewshire Eastwood/Levernvalley (Crisis) Eastwood Resource Centre (Elderly) Cambuslang/Rutherglen (South Lanarkshire) Eastvale Resource Centre (Elderly and Crisis) Clyde In Clyde the Intensive Home Treatment Service will operate as detailed below. Renfrewshire The Intensive Home Treatment Service (only available in Renfrewshire) will operate from 9.00am to 5.00pm on Wednesday 25th and Thursday 26th December and Wednesday 1st and Thursday 2nd January. It can be accessed via Dykebar Hospital switchboard on or by dialling direct: Out with these hours, emergency assessment services can be accessed via your GP or NHS 24 or by accessing out-of-hours Community Psychatric Nurse Service on Inverclyde Crown House will be closed on Wednesday 25th and Thursday 26th December and again on Wednesday 1st and Thursday 2nd January. Anyone requiring services on these days should contact NHS 24: Crown House s telephone number is

9 ADDICTION SERVICES 24 hour helplines (Greater Glasgow and Clyde) Alcoholics Anonymous: Narcotics Anonymous: Link Up 112 Commerce St, Tradeston, Glasgow G5 9NT: Service for rough sleepers or homeless people in Glasgow, Link Up provides a 24 hour support and advice service. A residential unit is also available for those in immediate crisis needing social and health care support. No referral is necessary. Over the festive period the centre will continue to offer a 24 hour a day service. Greater Glasgow Clyde 12 Routine appointments over the festive period will be rescheduled. Community Addiction Team Closed Wednesday 25th and Thursday 26th December and again on Wednesday 1st and Thursday 2nd January. Contact either NHS 24 or Stand by Services on these days as below. Some sites will be closed on the 27th, 30th, 31st December 2013 and 3rd January Contact the Addictions Centre on for details of local site closures and openings. Eriskay (Stobhill Hospital) Open only to existing patients Kershaw Unit (Gartnavel Hospital) Open only to existing patients If you are not currently known to a Community Addiction Team but need help contact: Social Work Stand-By Services: NHS 24: Drug Crisis Centre: Glasgow Drug Crisis Centre 123 West St Glasgow: Service for people with drug misuse problems. Within the centre there is 24 hour support and advice, needle exchange and support service. No referral is necessary. Residential beds are also available for people who are assessed as not managing in the community. Over the festive period the centre will continue to offer a 24 hour a day service. Inverclyde Inverclyde Integrated Drug Team: Closed Wednesday 25th and Thursday 26th December and again on Wednesday 1st and Thursday 2nd January. Inverclyde Integrated Alcohol Service: Closed Wednesday 25th and Thursday 26th December and again on Wednesday 1st and Thursday 2nd January (Except for prearranged appointments). West Dunbartonshire Leven Addiction Services: Closed Wednesday 25th and Thursday 26th December and again on Wednesday 1st and Thursday 2nd January. HEAR out-of-hours helpline: Open as usual Wednesday to Sunday 5.00pm 11.30pm. Clydebank Addiction Team: Closed Wednesday 25th and Thursday 26th December and again on Wednesday 1st and Thursday 2nd January. Renfrewshire Renfrewshire Drug Service: Closed Wednesday 25th and Thursday 26th December and again on Wednesday 1st and Thursday 2nd January. The Integrated Alcohol team: Closed Wednesday 25th and Thursday 26th December and again on Wednesday 1st and Thursday 2nd January. Alcohol Problems Clinic: Closed Wednesday 25th and Wednesday 1st January. Routine appointments over the festive period will be rescheduled for all services above. Anyone requiring services on closed days should contact NHS24 or the Social Work Stand-by-Service on

10 PHARMACY CHRISTMAS OPENING HOURS The majority of community pharmacies will operate as normal on Tuesday 24th and Tuesday 31st December, however please note that some pharmacies may close earlier than normal. You can confirm times by the calling individual outlet. Details of opening hours are correct at the time of publication. Confirm these details via: Or call the individual outlet, numbers are included below. KEY: P = Palliative Care NX = Needle Exchange Pharmacy Address Town Postcode Phone P NX 25th December 26th December Boots UK Queen Street Station GLASGOW G1 2AF NX Closed 9.00am pm Boots UK Buchanan Galleries GLASGOW G1 2GF Closed 10.00am pm Boots UK Central Station GLASGOW G1 2SQ P Closed 8.00am pm Boots UK St Enoch Centre GLASGOW G1 4LZ Closed 8.30am pm Boots UK 200 Sauchiehall Street GLASGOW G2 3EN P NX Closed 9.00am pm Reach Pharmacy 1094 Argyle Street GLASGOW G3 8LY pm pm Closed Your Local Boots Pharmacy 693 Great Western Road GLASGOW G12 8RA Closed 9.00am pm Boots UK 277 Byres Road Partick GLASGOW G12 8TL Closed 9.00am pm Lloyds Pharmacy 263 Alderman Road Knightswood GLASGOW G13 3AY P NX 11.00am pm 9.00am pm Rowlands Pharmacy 210 Springburn Way Springburn GLASGOW G21 1TU NX 10.30am pm 12.00pm pm Kennyhill Pharmacy Cumbernauld Road GLASGOW G31 3NN P 12.30pm pm Closed Asda Stores Ltd The Forge Parkhead GLASGOW G31 4EB Closed 9.00am pm Asda Stores Ltd Monument Drive Robroyston GLASGOW G33 1AD P Closed 9.00am pm Boots UK Fort Retail Park Auchinlea Road GLASGOW G33 5AT P Closed 8.00am pm Boots UK 92 Kilmarnock Road Shawlands GLASGOW G41 3NN NX Closed 10.00am pm Reach Pharmacy 11 Fieldhead Square Eastwood GLASGOW G43 1HL pm pm Closed New Life Pharmacy 665 Clarkston Road Netherlee GLASGOW G44 3SE P 12.30pm pm Closed Boots UK Braehead Shopping Centre GLASGOW G51 4BP P Closed 9.00am pm 14 15

11 PHARMACY CHRISTMAS OPENING HOURS The majority of community pharmacies will operate as normal on Tuesday 24th and Tuesday 31st December, however please note that some pharmacies may close earlier than normal. You can confirm times by the calling individual outlet. Details of opening hours are correct at the time of publication. Confirm these details via: Or call the individual outlet, numbers are included below. KEY: P = Palliative Care NX = Needle Exchange Pharmacy Address Town Postcode Phone P NX 25th December 26th December Lloyds Pharmacy 1851/1855 Paisley Road West GLASGOW G52 3SX P 11.30am pm 11.00am pm Boots UK Silverburn Shopping Centre GLASGOW G53 6AG Closed 8.00am pm Houlihan Pharmacy Darnley 9-10 Darnley Mains Road GLASGOW G53 7RH P 12.30pm pm Closed Boots UK 6 Main Street Milngavie GLASGOW G62 6BL Closed 12.00pm pm Boots UK 9, The Regent Centre Kirkintilloch GLASGOW G66 1JH NX Closed 10.30am pm Pulse Pharmacy 10 Newdyke Road Kirkintilloch GLASGOW G66 2PX P NX 12.30pm pm Closed Leslie Chemists 222 Main Street Cambuslang GLASGOW G72 7EN P 12.30pm pm 2.30pm pm Boots UK 4-5 The Avenue At Mearns GLASGOW G77 6EY Closed 9.00am pm Boots UK 182/4 Main Street BARRHEAD G78 1SL NX Closed 11.00am pm Boots UK Clydebank Shopping Centre CLYDEBANK G81 2TL P NX Closed 10.00am pm Boots UK 73 High Street DUMBARTON G82 1LS NX Closed 10.00am pm Marchbanks Pharmacy 172 Main Street Renton DUMBARTON G82 4PE P 12.30pm pm Closed Boots UK 167/169 Main Street ALEXANDRIA G83 0NZ Closed 11.00am pm Boots UK Paisley Centre PAISLEY PA1 2AF Closed 11.00am pm Boots UK Glasgow Airport PAISLEY PA3 2ST Closed 4.00am pm Asda Stores Ltd Phoenix Retail Park LINWOOD PA3 3AB P Closed 9.00am pm Reach Pharmacy 19 Stoddard Square ELDERSLIE PA5 9AS pm pm Closed Boots UK 43 Hamilton Way GREENOCK PA15 1RQ Closed 10.00am pm Still Chemist Ravenscraig Centre GREENOCK PA16 0UD NX 12.30pm pm Closed 16 17

12 PHARMACY NEW YEAR OPENING HOURS The majority of community pharmacies will operate as normal on Tuesday 24th and Tuesday 31st December, however please note that some pharmacies may close earlier than normal. You can confirm times by the calling individual outlet. Details of opening hours are correct at the time of publication. Confirm these details via: Or call the individual outlet, numbers are included below. KEY: P = Palliative Care NX = Needle Exchange Pharmacy Address Town Postcode Phone P NX 1st January 2nd January Boots UK Queen Street Station GLASGOW G1 2AF NX Closed 9.00am pm Boots UK Buchanan Galleries GLASGOW G1 2GF Closed 10.00am pm Boots UK Central Station GLASGOW G1 2SQ P Closed 8.00am pm Boots UK St Enoch Centre GLASGOW G1 4LZ Closed 10.00am pm Boots UK 200 Sauchiehall Street GLASGOW G2 3EN P NX Closed 10.00am pm Your Local Boots Pharmacy 693 Great Western Road GLASGOW G12 8RA Closed 9.00am pm Boots UK 277 Byres Road Partick GLASGOW G12 8TL Closed 9.00am pm Lloyds Pharmacy 263 Alderman Road Knightswood GLASGOW G13 3AY P NX 11.00am pm 9.00am pm Rowlands Pharmacy 210 Springburn Way Springburn GLASGOW G21 1TU NX 12.00pm pm 12.00pm pm Asda Stores Ltd The Forge Parkhead GLASGOW G31 4EB pm pm 8.00am pm Asda Stores Ltd Monument Drive Robroyston GLASGOW G33 1AD P 12.00pm pm 8.30am pm Boots UK Fort Retail Park Auchinlea Road GLASGOW G33 5AT P Closed 10.00am pm Queens Park Pharmacy 617 Pollokshaws Road GLASGOW G41 2QG pm pm Closed Morrisons Pharmacy 117 Riverford Road Newlands GLASGOW G43 1PU Closed 9.00am pm New Life Pharmacy 665 Clarkston Road Netherlee GLASGOW G44 3SE P 12.30pm pm Closed Boots UK Braehead Shopping Centre GLASGOW G51 4BP P Closed 10.00am pm Lloyds Pharmacy 1851/1855 Paisley Road West GLASGOW G52 3SX P 11.30am pm 11.00am pm 18 19

13 PHARMACY NEW YEAR OPENING HOURS The majority of community pharmacies will operate as normal on Tuesday 24th and Tuesday 31st December, however please note that some pharmacies may close earlier than normal. You can confirm times by the calling individual outlet. Details of opening hours are correct at the time of publication. Confirm these details via: Or call the individual outlet, numbers are included below. KEY: P = Palliative Care NX = Needle Exchange Pharmacy Address Area Postcode Phone P NX 1st January 2nd January Boots UK Silverburn Shopping Centre GLASGOW G53 6AG Closed 9.00am pm Houlihan Pharmacy Darnley 9-10 Darnley Mains Road GLASGOW G53 7RH P 12.30pm pm Closed Morrisons Pharmacy The Triangle Centre Bishopbriggs GLASGOW G64 2TR Closed 8.30am pm Pulse Pharmacy 10 Newdyke Road Kirkintilloch GLASGOW G66 2PX P NX 12.30pm pm Closed Morrisons Pharmacy Ravenswood Road Baillieston GLASGOW G69 7HU P Closed 9.00am pm Leslie Chemists 222 Main Street Cambuslang GLASGOW G72 7EN P 12.30pm pm 2.30pm pm Boots UK 4-5 The Avenue At Mearns GLASGOW G77 6EY Closed 10.00am pm Boots UK 182/4 Main Street BARRHEAD G78 1SL NX Closed 11.00am pm Boots UK Clydebank Shopping Centre CLYDEBANK G81 2TL P NX Closed 11.00am pm Marchbanks Pharmacy 172 Main Street Renton DUMBARTON G82 4PE P 12.30pm pm 2.30pm pm Boots UK Paisley Centre PAISLEY PA1 2AF Closed 12.00pm pm Boots UK Glasgow Airport PAISLEY PA3 2ST am pm 4.00am pm Asda Stores Ltd Phoenix Retail Park LINWOOD PA3 3AB P 12.00pm pm 8.30am pm Boots UK 43 Hamilton Way GREENOCK PA15 1RQ Closed 10.00am pm McDade Pharmacy 88 Belville Street GREENOCK PA15 4TA pm pm Closed 20 21

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