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1 encounterwalking SELF GUIDED WALKING HOLIDAY EXPERTS Walking Information Handbook +44 (0)

2 Contents Back Cover Introduction Your Itinerary Notes Finding your Way Advice for Tired Walkers Safety and Dangers Luggage Transfers Finding Your Accommodation Checking In and Checking Out Getting on with your Hosts Food on your Holiday What to Bring Communications Money Walking with your Dog The Environment Problems Keeping in Touch with us Pre-Paid Accommodation Pass

3 1. Introduction We want you to have the best possible experience so please take the time to read this booklet in advance to ensure you get the maximum enjoyment from your walking and make sure you bring it with you on your walk. In these pages you will find essential information for your walking holiday and tips and advice which we hope you find useful. On the back of the booklet is confirmation that your accommodation and breakfast has been pre-paid in case you need to show it to your accommodation.

4 2. Your Day by Day Itinerary Notes This is the most important document for your walking holiday. All the information you need day by day, from finding your accommodation through to ordering packed lunches is in your itinerary including information about each Make sure you take this with you every day or you w! We the itinerary as a PDF document one month before your arrival so that you can print spare copies, pass them on to anyone at home who needs to know where you are and for those with SMART phones can store a copy on there.

5 3. Finding your Way Use the maps and guidebooks provided along with your itinerary to navigate. Coast paths are generally well signposted, and the sea is a good marker! Inland footpaths are not always as well signed so keep checking with the map. For routes with open moorland sections you should have a compass or GPS in case you are caught out in fog or mist. On signposts, footpaths for walkers only are marked with yellow arrows; bridleways which are open to horse riders, cyclists and walkers are marked with a blue arrow. Trails are often also marked with a 'blaze' for the trail you are walking, for example an acorn for the South West Coast Path or a quill for the Coleridge Way.

6 The general rule is that you should keep to the path as far as possible unless you are walking on areas that are 'open access'. On Ordnance Survey maps open access areas are coloured yellow. Some routes can feel quite remote but unless you are on open moorland then if you do lose your way you will not have to walk too far before you come across a house, village or road. If you are lost - use your map and guidebook to work out where you are or try returning to the last place you were sure of your location as you may have missed a signpost or trail junction. You can always ask for help - residents are usually happy to direct you back onto the right path. We do check the routes regularly, but things can change. If you find a section is confusing,

7 let us know and we can add an update for the next walker or contact the path rangers to request some better signs. 4. Advice for Tired Walkers feel you can make it on to your accommodation, then check your itinerary for local taxi telephone numbers and call one from the next village. You can also call your accommodation and ask about any local bus services in the area you may even by lucky enough to be offered a lift! Most pubs on your route will also have phone numbers for local taxi firms and are good locations for the taxi driver to collect you.

8 5. Safety and Dangers Crime Crime incidents on walking trails in England and Wales are extremely rare but you should keep your possessions within sight in crowded places, holiday areas and towns. In our larger towns and cities, as in the rest of the world, avoid walking alone late at night and take a registered taxi. Poor Weather Be prepared for all weather conditions. All areas of the UK will get periods of bad weather, so you must be prepared for this with good waterproofs. In very high winds and in storms do not venture onto exposed moorland or coastal routes. On remote sections if you get caught in heavy rain you

9 may have to battle on for several hours. If the weather has put you off walking one day, ask your accommodation for information on getting to your next location by bus or taxi and there are also taxi numbers on your itinerary. If you do decide to travel on to your next destination you can explore and perhaps do a smaller circular walk from there if you have bad weather. Cliff Falls and Diversions Always keep to the path and follow any diversions in place around cliff falls these are for your safety. The coast has some very unstable sections of cliff and if you walk off the path you may end up in these directly below cliff faces. In any of the mining areas open shafts still

10 exist, some are fenced-off, but others are not. Stick to the path and you will avoid this hazard. If you see any dangerous erosion on the path, cracks, slips or loose rocks find a safe route around this and get in touch with us as we will report this to the Path Rangers for action. Tides Be aware of tides and use the tide tables we supply to check if you are in doubt. Every year people get cut off by the tide on beaches and sadly from time to time some are swept away by rip currents and freak waves. It is safest to SWIM ONLY ON THE MAIN BEACHES where information is available on conditions and lifeguards patrol in season. Away from the patrolled

11 beaches if you do decide to risk swimming on out of your depth or into areas with surf. Drinking Water It is important to keep well hydrated when walking, especially in very hot weather, by drinking plenty of fluids. Tap water in the UK is safe to drink unless otherwise indicated but you can buy bottled water from most shops, if you prefer. Do not drink straight from streams and untreated water sources like cattle troughs as these can be contaminated by farm run off or dead animals upstream. Another option is to buy portable water filters which are designed for walkers and campers and are more environmentally friendly than buying bottled drinking water.

12 Ticks Ticks are small insects that can carry certain diseases the most serious of which is Lyme Disease. When walking in areas of thick dense vegetation such as bracken you should wear long-sleeves shirts and tuck trousers into your socks. Avoid shorts and open sandals. Check your skin at the end of each day for ticks. It is a good idea to carry a tick remover which is more effective at removing ticks cleanly than tweezers. You can find out more about Ticks and how to avoid them or remove them on this website:

13 Livestock You will almost certainly come across livestock at some point in your walk. Cows are allowed on footpaths and are not usually a problem provided they are not frightened. Always give cows a wide berth and where possible walk around the herd not through it and don't make too much noise. Don't panic or run the cows may run just because you are! Be especially cautious when cows have newborn calves with them and give them a very wide berth. Never walk between a cow and its calf or calves as she may perceive this as a threat to her offspring.

14 If cows are obstructing your path, then you are within your rights to find a safe route away from the path to get around them provided you re-join the path as soon as practicable to do so. Always close gates behind you. Please also see the section on dogs and cattle if you are bringing your dog with you. Blisters Prevention is better than cure wear comfortable, worn in boots and socks both of which should fit you properly. (see Kit List below). Take the opportunity to let your feet loose from your boots when you stop for a break, to cool them down. If you do feel any rubbing due to a sock having slipped or bunched up DON'T PUT OFF ADJUSTING IT!!

15 It is very easy to just put up with it until the next scheduled break but by then it is often too late. If you do get a minor blister use a normal plaster to give some protection against rubbing, ideally a blister plaster (see Kit List) which will form a barrier over your blister. If the blister gets worse or bursts of its own accord carefully make a hole in the skin using a sterilised pin or needle to allow the liquid to escape. (You can sterilise the needle by heating with a match or lighter, with an alcohol wipe or by putting it in boiling water for ten minutes). Put antiseptic cream and a plaster on it and check it frequently.

16 6. Luggage Transfers - Number of Bags Unless you have arranged something different with us your allowance is one case per walker of up to 25kg (20kg for walkers in Wales). If you have more than this then call the office and we can arrange to transfer extra bags at a cost of 5 per day per item. Luggage labels will have been sent to you, please complete these and put them on your moving the luggage who it belongs to. Make sure you mark clearly on the labels how many bags your group has in total.

17 Luggage Weight **IMPORTANT** The 25kg limit (20k in Wales) for any luggage item is very strict and must be observed. In older harbours and villages, bags sometimes need to be carried up flights of steps or down tiny lanes with no road access. For the safety of those employed in moving the bags please do not go above the weight limit. If you have heavier bags you will need to divide your luggage into two cases or talk to us about leaving some items in one location. Luggage Transfer Operators will refuse to move any luggage items over the weight limit and to prevent their injury we will ALWAYS support them in this policy.

18 Luggage - Valuable Items Do not put valuables in with your luggage, please carry them with you. We require everyone booking with us to have travel insurance cover. Make sure this also covers your luggage or valuables as this will then cover items in your accommodation and when travelling to, from and around the UK. We take every effort to ensure bags are delivered safely and securely but do make sure you are covered for all eventualities and be aware of the limit and conditions your insurance sets for baggage cover. Any liability at Encounter Walking is limited to 200 per booking and only in the case of our negligence, so do not

19 add additional valuable items into your luggage unless your own insurance policy fully covers this. Luggage Delivery Times Your itinerary will tell you who is moving your bags for you on each day. Ask your accommodation where to leave the luggage and remind them where the bags are going and who is collecting them. Luggage must be available for collection from 9.00 am each morning as your B&B may be the first pick up in a long day of collections for the drivers. If you are having a late breakfast, but please make sure the main bags are packed and ready for collection at 9.00am. Drivers

20 will not be able to wait at busy times for you to pack. Your luggage is booked to be moved on to the next destination by 4.00pm so if you arrive earlier than this be aware that you may be there before your luggage arrives. In the unlikely event that it is not there by 4.00pm, please refer to the itinerary and ask your accommodation to call whoever is listed as moving the baggage to get an update on where it is. There is a number for every transfer for you to use if needed. It may just be the driver is delayed which can happen from time to time particularly during the school holiday season when the roads can be very busy.

21 7. Finding Your Accommodation Your Itinerary gives you all the information you need to contact and find your accommodation. There are detailed walking directions to the accommodation from the trail and if it is marked on OS maps or guidebooks this is noted to help you. In the unlikely event that you need further directions then you can call the accommodation for help and directions the telephone numbers for all the places where you are staying are noted on your itinerary. 8. Checking In and Checking Out Check-in time and instructions are in the itinerary for each place you are staying but in general Check-in is from 4.00pm to 6.00pm

22 If you are expecting to arrive earlier or later than this then you MUST call your accommodation to discuss this with them in advance. Remember that a bed and breakfast establishment is NOT a hotel and if you try to arrive early without arranging it there may not be anyone there to welcome you. If you intend arriving later than 6.00pm call ahead to let them know - your hosts know you are walking they may call the coastguard or the police if you fail to turn up by early evening. Pubs and hotels are more flexible, but you should still call them if arriving early or late to check they will be open.

23 Checking Out of your accommodation We pay ALL your accommodation and breakfast costs at least one month before you arrive. When you check out you only need to pay for any drinks, evening meals or extra services you have ordered during your stay. If you are asked to pay for accommodation or breakfast at check- worry, this will member of staff. Please do not pay and instead, show them the pre-paid accommodation pass which is on the back of this booklet. This confirms that your accommodation and breakfast has been paid in advance and gives them the details to call us if they need to check this with us.

24 9. Getting on with your Accommodation If you are not used to walking holidays in the UK, the following tips can help to avoid any misunderstanding. Do not walk into accommodation with muddy boots - you will be expected to take them off at the door. they are not hotels if you want to arrive early call to see if it is possible and if it is not head into the town to explore or get refreshments. If you are going to arrive late you must phone to advise your hosts they may be planning to go out!

25 In the UK it is NOT customary for accommodation and taxi staff to carry your bags for you - so please don't expect it! When taking bags to and from taxis and to your rooms in accommodation you will be You do not need to tip your accommodation (unless you want to). not expected unless someone did something very out of the ordinary for you, such as collecting you from the train station. If you have a problem, talk to your accommodation first to see if they can help resolve it they often will & may not even be aware of the issue until you tell them. Please d about accommodation if you did not try to discuss it with them first!

26 10. Food on your Holiday Packed Lunches and Evening Meals Some accommodation options can provide a packed lunch. Your itinerary will advise what is possible and you just order it and pay the accommodation directly. If no packed lunch is available, the itinerary will also advise on where you can buy food locally AND about the cafes and pubs along the day s walk so you can choose the best option for you. If you are relying on lunch in a pub we advise that you phone ahead and check opening hours, so you can time your walk to suit. We make sure evening meals are available at your accommodation or close by every night and your itinerary will detail this for you.

27 Special Diets Vegetarian Breakfasts and options for evening meals are standard now throughout the UK - BUT make sure you requested this with your booking, so we can let your accommodation know in advance. More special diets such as vegan or glutenfree are more difficult and in remote areas it may not be understood. Where this is a key issue, we advise you to use the addresses and phone numbers of the accommodation in your itinerary to contact them directly to see what they can without, such as soya milk or gluten free bread, then send some around with your luggage transfer to be certain stuck.

28 11. What to Bring Suggested Kit - Hat for protection from sun/cold depending on time of year and gloves in winter - Waterproof Coat - essential at any time of year. A shower proof or 'water resistant' coat will not be enough to keep you dry in prolonged wet weather. Waterproof Trousers. Again, essential at any time of year. Alternatively, some people prefer gaiters which protect your lower leg without you having to wear a full set of over-trousers but to cope with very wet weather you should also have full waterproof over trousers.

29 Walking Trousers Lightweight trousers which dry quickly are better than jeans. Some can be zipped off to form shorts but don't bring just shorts as they will not give you protection against ticks, nettles and brambles. Top Layers - lots of thinner layers are better than one great big jumper. Bring a good fleece for cold days or evenings. Rucksack/Daysack - if you are carrying your own luggage then you will need a sturdy rucksack. Those using the luggage transfer service will still need a daysack for essential items. A daysack is more comfortable than a shoulder bag and allows both your hands to be free.

30 Walking Socks should be properly fitting without bunching at the toes and long enough to be able to tuck your trousers into on muddy or tick-infested areas. Cotton socks are not a good idea as they retain moisture. Many modern walking socks use a combination of fabrics and are designed to wick moisture away from the skin. Walking boots with good grips and ankle support are the best footwear. Boots give your feet extra support on long walks, they absorb your feet from shock on the trails which in dry weather will be hard underfoot and you are less likely to get stones, twigs and other debris inside your footwear if you are wearing a decent boot. walking shoes or trainers. You will struggle when the trails are

31 muddy and have no protection against twisting an ankle which is the most common injury on the long-distance walking trails. Make sure you have tried your boots and walked them in before you come on holiday! Walking Poles If you normally use them bring them need to have them. Poles can provide good support on the steep climbs and descents on coastal routes if you are bit unsteady on your feet but worth trying some before you arrive to see if you find them helpful or a nuisance! Other Important Items Large water bottle Small first aid kit with some blister packs Whistle and torch in case you need help

32 - - - Mobile phone (see Communications) A waterproof map case - invaluable in wet weather. A towel and swimming things for the summer months - Binoculars if you are keen on wildlife Document checklist Your Itinerary and we advise printing a spare copy to go in your luggage. This booklet Your maps, guide books and tide times Copy of your travel insurance Airline and train tickets Credit card for emergencies but if based overseas check it can be used in the UK

33 12. Communications Mobile Phones We strongly advise carrying a mobile phone when walking, it s good for checking in with accommodation, getting bus times, opening hours of eating places and calling a taxi if you need one. Remember in rural areas signal can be patchy - deep valleys and beaches below cliffs are particularly bad places. Your OS maps/guide book shows phone box locations and most pubs/villages still have public phones if there is no mobile signal. If you have not already provided us with your mobile phone number(s), please us with these in case we need to contact you during your walk.

34 UK National Telephone Code From outside Britain the international country access code is 44 followed by area code or mobile number. In both case you need to take off the first 0. WIFI Most accommodations are now able to offer Wi-Fi service although in some places this may only be in public areas and not in your room. Please remember that some of the areas you are walking through are very remote and - where you will not be able to get either Wi-Fi or phone signal. Also, very remote villages are often at the end of the broadband line and speeds can be slow and service intermittent.

35 13. Money Most larger pubs and restaurants will accept a debit or credit card for buying meals, but smaller establishments such as beach cafes may be cash only, so make sure you carry enough money with you for food and refreshments for several days ahead. Main towns will have cashpoint machines at banks and supermarkets and you can sometimes find a cashpoint in a local newsagent or post office during their opening hours. Small villages will not have a bank or cashpoint, so be prepared in case you cannot withdraw money for a few days.

36 14. Walking with your dog Make sure you keep your dog on a lead when walking near cliff edges (dogs frequently chase rabbits and fall off cliffs) Also use the lead in any fields with livestock - farmers have the right to shoot dogs that are running loose in fields of sheep. With cows stay well away when you have a dog with you and if threatened by cows when you have a dog let go of the lead. The dog will outrun the cows better than you can. On coast paths some of the main public beaches are closed to dogs for the summer months and this is generally made clear on signs at the beach. However, its fine to walk your dog along the back of the beach (on the coast

37 path) provided on a lead. Away from the popular tourist areas you will find plenty of dog friendly beaches where you can let your dog roam but please do clean up after it. If you need a vet for your dog, your accommodation is the best to ask for where you will find the nearest veterinary practice. Remember to take water for your dog as well as for yourself as you will not be able to rely on finding fresh running water every day. Bring a towel to clean dirty dogs before going into your accommodation or into a taxi and please follow any rules at your accommodation. Every year less and less accommodation is willing to take dogs, often because of just one or two thoughtless owners.

38 Your dog will not be allowed into restaurants, but pubs will often have areas where you are able to have your dog with you while you eat. Dog waste Out on the trails it is acceptable to 'stick and flick' your dog's poop. If you can get it into undergrowth and off the trail where people won't then be at risk of stepping in it then that's fine. Alternatively, you can bag up the poop but ONLY if you are prepared to carry it to the next dog bin which may be some miles away. What you must never do is put the poop into a bag and then leave it behind!

39 15. The Environment Follow the Countryside Code Respect other people other people enjoying the outdoors them and follow paths unless wider access is available Protect the natural environment litter home Enjoy the outdoors Plan and be prepared

40 Toilets when walking Whilst public toilets can be found in most villages and towns these may charge so have some spare change. The best advice is to use the toilets in pubs and cafes when you stop. Away from built up areas where routes are remote you will find yourself walking for some hours without access to a toilet in which case you may need to make use of a nearby bush! If you are caught short, then make sure you are away from any water courses and off the trail and bury or cover the waste. Take away paper and wet-wipes and dispose of responsibly.

41 16. Problems We want you to have the best possible trip so if things go wrong let us know as soon as possible and we will do whatever we can to put things right. dation talk to your hosts first as usually they will be able to sort things out - if things were not resolved to your satisfaction let us know what happened at the end of your trip when we ask for your feedback We will stop using any accommodation, transfers or walking routes where things are not right for our walkers and we rely on you to let us know about things that were not right so that we can improve things for the next walkers

42 17. Keeping in touch with us Twitter & Facebook If you can, then on Twitter where we We regularly tweet updates on footpath conditions, weather warnings, wildlife sightings and more. Please feel free to tweet anything useful you discover whilst walking or just drop us a picture of where you are and share it with other walkers. Our Facebook account is: EncounterWalkingHolidays and again you are welcome to use this to upload images, tips and useful information for other walkers

43 Feedback - We will you on your return, so you can let us know how things went. This helps us continue to improve things for the next walker and any pictures or useful information will be gratefully received and the information passed on and used for others benefit. Happy Walking - and we look forward to hearing about all your adventures!

44 To call us during your walking holiday use the main office number +44 (0) Monday to Friday 9.00am to 5.00pm Outside of these hours you can leave a message or in an urgent situation follow instructions to connect to the Out of Hours mobile phone. We are based in rural Cornwall so mobile signal is patchy. If we do not answer, we are out of signal range this is never usually for long so leave a message and as soon as we pick it up we will call you. Do NOT rely on or social media messages if urgent we do not monitor these out of hours please call the out of hours mobile instead.

45 For Emergency Services Dial or or Ask Ask for for Police, Police, Ambulance Ambulance or or Coastguard Coastguard Use your OS map to give your location. Use your OS map to give your location. If your life or health is in urgent danger call 999 or 112. Ask for the service you require - Police, Ambulance or Coastguard U Use your OS map to give your location. After an emergency Encounter Walking will do everything it can to help so contact the office If you need to end or alter your trip for any reason. Get someone to call for you if you are not able to.

46 Notes

47 Notes

48 encounterwalking SELF GUIDED WALKING HOLIDAY EXPERTS +44 (0)