A South American Travel Bonanza Spectacular and diversified scenery, with great shopping, evocative Tango and excellent food.!

Transcription

1 A South American Travel Bonanza Spectacular and diversified scenery, with great shopping, evocative Tango and excellent food.! Highlights of Argentina & Chile 3 to 20 October 2009

2 Highlights of Argentina and Chile 2009 A Premium escorted tour This tour has been running successfully for the past five years and has been guided continuously by the bi-lingual Mr. Seymour Major who is widely recognized as Well Connected Travel s South American expert. The tour construction uses local South American tour operators combined with wholesale tourism suppliers, some of whom have Australian representation. Guide personnel on the ground in South America are all known personally to us and have the highest of qualifications and guiding experience. The rapport that has developed is one of professional friendship which suits the boutique and intimate nature of our tours. The tour and associated add-ons are arranged by Well Connected Travel Pty. Ltd., 67 Ferguson St. Forestville NSW 2087 Australia. Copyright 2009.All rights reserved. (Lic No. 2TA ABN , ACN ) Travel Notes Clothes / Shopping:Recommended lightweight (late autumn) clothes for Buenos Aires, Iguazú and Santiago, with warmer clothes for the Lakes Crossing / Bariloche area and glacier region. Most things are inexpensive in Argentina (compared with Australia) and are of excellent value and quality. If you are a shopper, don t overload your suitcases prior to departure. Good value is in all leather goods including shoes, wallets, suede jackets and cashmere sweaters. Visa / Health: No visa is required for Argentina or Chile if travelling on an Australian, British or New Zealand passport. At least 6 months validity on passport required. A visa and yellow fever vaccination for Brazil are required. T ipping: Is already included in the tour price for guides or any included meals. It is standard practice to tip for meals and services in South America. If you wish to make additional ex gratia payments to our guides, porters etc. because the services they have provided are over and above your expectations, a general guide would be 10% for meals/drinks, 5 Pesos per bag for any porterage and the equivalent of USD5 per day or pro rata for local guides. Security:All hotels used provide safe deposit facilities which we urge you to use for surplus cash, passports etc. Exercise caution at all time for your personal effects. Do not wear expensive jewellery or watches.

3 ITINERARY Day 1 (D) Sydney, Buenos Aires Saturday 3 rd October 2009 (In-flight meals, D) 0855hrs Check-in at Sydney airport 1055 hrs Depart Sydney on LA800 Via Auckland. Cross Dateline 1305 hrs Arrive Santiago, Chile 1610 hrs Depart Santiago, Chile on LA hrs Arrive Buenos Aires, Argentina Transfer to Hotel Dolmen for check-in. Buenos Aires is a huge city. The immediate city area of Buenos Aires has 2.7 million inhabitants and the greater urban area houses another 8.7 million people. The Charrua Indians resided in the area until the arrival of the first Spaniard, Juan de Solis in It was not until 1580, when Juan de Garay led the second and final foundation of the city that Buenos Aires began to grow. Each of the 47 districts that make up Buenos Aires is quite distinctive.dinner at Los Remolinos restaurant (included in the tour price). Day 2 (B, D) Buenos Aires Sunday 4 th October hrs Breakfast at the hotel 1030 hrs 1430 hrs. We visit the world famous San Telmo Markets which oozes with atmosphere and ranks as one of the finest bric-a-brac and antique markets in the world. Every Sunday it vibrates with music, visitors haggling over quality and price, at the numerous stalls and antique shops. Tango dancers, buskers, human statues, jugglers, cafés, and art galleries all add to the mix. Remainder of the afternoon time for leisure / rest / and shopping opportunities in the nearby pedestrian streets of Florida, Lavalle and Plaza San Martin. Although it is Sunday many shops will be open. Dinner at Las Nazarenas (included in tour price). Day 3 (B, D) Buenos Aires Monday 5 th October hrs Breakfast at the hotel 0900 hrs 1200 hrs After breakfast at the hotel, our coach departs with a bi-lingual guide for a sightseeing tour of Buenos Aires. This tour will include all the major focal points of the city and will take around four hours and include the Plaza de Mayo, La Casa Rosada (The Pink House), El Cabildo, La Catedral,San Telmo, Avenida Nueve de Julio (lookout for the house atop the tower block), Teatro Colon, Plaza San Martin, Parque Palermo, La Boca, and Recoleta Cemetery where Eva Peron is interred. Lunch at your own expense. Afternoon at leisure with time to revisit places of the tour or for shopping hrs. Coach transport to dinner at Café de los Angelitos and a Tango show at Señor Tango. This is an outstanding and authentic tango performance in the heart of Barracas district. (Included in tour price). Day 4 (B, L) Buenos Aires Tuesday 6 th October hrs Breakfast at the hotel hrs. After breakfast we travel by coach to the shore line and board a lancha colectivo boat leaving the wharf at 11.30, bound for El Tigre (which is situated some 32 kms northwest of Buenos Aires). En-route we pass lush vegetation on the banks of the Rio de la Plata estuary. Lunch at Restaurant Gato Blanco. We return to the hotel late afternoon when the shops will still be open for any final purchases whilst in our final day in Buenos Aires. Dinner back in Buenos Aires at your own expense Day 5 (B) Buenos Aires / Pto Iguazú Wednesday 7 th October hrs Breakfast at the hotel. Depart for Aeroparque (Jorge Newberry) Domestic Airport 1140 hrs Depart Buenos Aires on LA hrs. Arrive Iguazú and transfer from airport for check-in at to the Sheraton International Hotel, which is situated inside stunning Iguazú National Park Las Cataratas del Iguazú are located in tropical splendour in the border area of northeast Argentina with Brazil and Paraguay. They are considered the widest chain of falls in the world and extend well over 7 kilometres, claiming 275 cataracts. After refreshment (at own expense) we depart on foot for the gas powered train which will take us to the walkway, out to the stunning and awesome, Garganta del Diablo (The Devil s Throat). This is the jewel in the Iguazú Falls complex. It is beyond words to describe its powerful and overwhelming beauty. Be prepared for the spray, mist and possible heavy tropical rain. Dinner at own expense. Overnight at the Sheraton International Hotel.

4 Day 6 (B,L) Iguazú / Foz do Iguaçu / Iguazú Return to Sheraton International Iguazu. Thursday 8 th October hrs Breakfast at the hotel. Today we spend most of the day in Brazil. Iguazú Falls are at the junction of three countries Argentina, Brazil and Paraguay. You will be able to view the falls from a different perspective and purchase local souvenirs. Lunch is included in tour price. Depending on flight availability you will have the opportunity to do ten minute helicopter flight over the Iguazu Falls which is absolutely awesome. This is at your own expense (cost USD100 approx). Return to the Argentine side of the falls late in the day. Dinner at own expense. Overnight at the Sheraton International Hotel. Day 7 (B) Iguazu Friday 9 th October 2009 Complete day at leisure to relax, enjoy the resort, walk and enjoy the breathtaking falls scenery. Perhaps a jet boat excursion under the falls or to listen to the soothing sounds of Paraguayan harp music. Lunch & Dinner at own expense. Overnight at the Sheraton International Hotel. Day 8 (B, snack, D) Iguazú / Buenos Aires / El Calafate Saturday 10 th October hrs Breakfast at the hotel hrs check out and departure for airport via Iguazu National Park Museum (time permitting) Depart Iguazú on Lan Argentina LA Arrive Buenos Aires domestic airport (Aeroparque) 1540 Depart Buenos Aires domestic airport (Aeroparque) on Aerolineas Argentinas AR Arrive El Calafate Transfer to Hotel for check-in. Dinner at a local restaurant (included in tour price). Day 9 (B,Lunchbox,D) El Calafate Sunday 11 th October hrs After breakfast at your hotel, we undertake one of the tour s most interesting and exciting excursions. Get well rugged up - warm clothes, gloves, head covering even ski-wear if you have it!!! Today is a full day excursion hrs We depart by coach from El Calafate along the south shore of Lago Argentino, past the sheep ranch Estancia Alice and the 1800 metre high Cerro Frias, then join the road that travels alongside the waters of Brazo Rico (with many small floating icebergs), until we reach the end of the road at Ventisquero Moreno on Peninsula Magallanes. Here we will board a catamaran for a short cruise on the lake to the Perito Moreno Glacier front. Due to the unique climatic conditions in this valley, the glacier is the only one in the world that is increasing in size. The sheer size and splendour makes this a day to remember. Two excursions are available today - each has a different departure from El Calafate 1. A leisurely coach + boat excursion, as described above, or 2. For an additional amount you can ice trek on the glacier with a guide - you will be suitably attired with crampons. The conclusion to this walk / trek is a unique but lovely surprise! This excursion, of course, is subject to the weather on the day in question. The decision to participate in the Ice Trek must be taken in advance, not upon arrival at the glacier.the local tour operator will need to assess, as to whether you are fit do this excursion. Picnic lunch en-route (included in the tour price) Dinner at a local restaurant (included in tour price). Day 10 (B,D) El Califate / Bariloche Monday 12 th October hrs Breakfast at your hotel. At leisure during early morning so you can look around this interesting frontier town. Many souvenirs and unique Patagonian products are available Hotel check out 1258 Depart El Califate on AR Arrive San Carlos de Bariloche and transferred to Hotel Edelweiss 2030 hrs Dinner. (included in tour price).

5 Day 11 (B, D) Bariloche & Surrounds Tuesday 13 th October hrs Breakfast at your hotel hrs City coach tour and chocolate factory inspection. Bariloche is a Swiss-like town perched on the southern shore of Lake Nahuel Huapi and is an exceptionally popular place for Argentine, Chilean, and Brazilian holiday makers especially during peak holiday seasons. Lago Nahuel Huapi is the second largest lake in Argentina. It is said that Lago Nahuel Huapi covers ten times the size of Buenos Aires. Return to the hotel in late morning. Lunch at own expense. Afternoon at leisure with time to explore the town and visit the local museum hrs Dinner at Familia Weiss (included in tour price). Day 12 (B,L,D) Bariloche and surrounds Wednesday 14 th October hrs Breakfast at your hotel hrs 62km round trip tour called Circuito Chico We Travel initially around the southern shore of the lake, then stop for a chair lift ride to the high ridge of Cerro Campanario which commands a magnificent 360 degree view over the lake, town and the nearby Andes mountains, then on to the Chico Circuit where the world famous Llao Llao Hotel is located. The views are breathtaking. Absolutely unique! Located on a small hill between lakes Nahuel Huapi and Moreno, we find this magnificent hotel, surrounded with old Cypress, Coihue and Arrayan trees and framed by the mountains López, Capilla and the majestic Tronador. The hotel was built by architect Alejandro Bustillo in 1940 and fully renovated in The hotel is of Canadian-style with Norman roof tiles and visible cypress logs blending with the region s green stone. The Hotel is in harmony with the inspiring natural framework of the area. We stop for lunch at a small privately owned boutique brewery and restaurant known as Cerveceria Blest (included in tour price). Return to your Bariloche hotel in the late afternoon hrs Dinner at a local restaurant (included in tour price). Day 13 (B,D) Bariloche / Andes by Boat / Puerto Varas Thursday 15 th October hrs Breakfast at the hotel 0900 hrs Depart initially on our all day journey by coach for the 25km journey to Puerto Panuelo. From there we transfer to a catamaran which will take us to the western extremity of Lake Nahuel Huapi to Puerto Blest. Lunch or snacks are available here, at your own expense. This is followed by a 3km bus ride to Puerto Alegre for a short boat trip across Lake Frias, where Argentine customs / emmigration formalities are carried out. Lake Frias is situated on a glacial bowl filled by glacial waters to a depth of around 400 meters. It is surrounded by dense forests which rise to around 250 meters. The water is a crystal emerald green with an average temperature of only 5C. This very special place of outstanding beauty which must rank scenically, as one of the most stunning panoramas in the world. If we are lucky we will see some Condors flying. Back on a bus, we travel across the Andes mountain range through luxuriant vegetation to Peulla, the first Chilean town, where Chilean immigration procedures are completed. Then we sail across Lake Todos los Santos to Petrohue, where we will visit the Petrohue falls in Vicente Perez Rosales National Park. After this we follow the shoreline of Lake Llanqihue by coach for the last stage of this unbelievable journey to Puerto Varas passing the majestic 9000ft high Volcano Calbuco. This is a full day stunning scenery that will leave you speechless. Our estimated time of arrival at the Hotel is 1900 hrs hrs Dinner at the hotel (included in tour price). Day 14 (B,L,D)Puerto Varas/Puerto Montt/Puerto Varas Friday 16 th October hrs Breakfast at the hotel 0900 hrs Morning - City Tour by coach followed by a visit to Puerto Montt. The origins of picturesque Puerto Varas are similar to Puerto Montt and was settled in the mid 19 th centuary by German colonists. The town has a number of German built mansions mostly dating from the arrival of a rail service in One of the town s landmarks is an imposing catholic church built by German Jesuits in 1918 and is a replica of the Marieenkirche church in the Black Forest. Puerto Montt is the capital of Chile s X Region (Los Lagos), The city was founded by German colonists in It is one of southern Chile s most important cities. It features middle- European architecture, with shingles, highpitched roofs and ornate balconies. The redwood cathedral, Iglesia de los Jesuitas on the city s plaza is the city s oldest building. Puerto Montt is the transport hub and access point to the southern Lake District, the island of Chiloé and Chilean Patagonia. We will have lunch (included in the tour price) at Puerto Montt s pretty fishing port of San Angelmo. Angelmo has an outstanding crafts market with a range of items including woollen sweaters, copperwork, ponchos, hats, and curios. After lunch at Restaurant Kiel (included in tour price) we return to Puerto Varas. Dinner at a local restaurant (included in the tour price).

6 Day 15 (B, L, Snack) Puerto Varas/ Valdivia / Santiago Saturday 17 th October hrs Breakfast at the hotel 0800hrs Hotel check-out 1515 hrs Depart Valdivia on LA hrs Arrive Santiago Today is our last day in the X Region. Our coach takes us northwards to the beautiful lake district area of Frutillar. Frutillar is situated on the eastern shore of Lake Llanquihue, Chile s second largest lake. It consists of two population centers: Frutillar Bajo (lower Frutillar), located on the shore of the lake, which preserves its traditional German-style architecture; and Frutillar Alto (upper Frutillar) which developed around the railroad station and later the highway and is now larger than Frutillar Bajo (lower Frutillar). The railroad was built in In February each year, the town celebrates the Semanas Musicales, a classical music festival which is well known throughout Chile. After an early lunch we continue our journey northwards to the historic city of Valdivia (founded in 1552), where we will do an orientation tour. This city was the most significant centre of Spanish Colonial control in Chile. From 1849 to 1875 was a centre for German colonization of the Lake District hrs Depart Valdivia on LA hrs Arrive Santiago Transfer to Hotel Neruda Express. Day 16 (B,L)Santiago/Valparaiso/Viña del Mar/Santiago Sunday 18 th October hrs Breakfast at the hotel 0900 hrs Depart Santiago for a Full day excursion to Valparaiso (founded in 1542) and Viña del Mar (founded circa 1855).Chile s Pacific Coast is dominated by two neighbouring but quite different cities of Valparaiso and Viña del Mar, 140 kilometres from Santiago, through the coastal mountain range. Historic Valparaiso was one of the first Chilean cities founded by the Spanish. A thriving port for centuries, modern Valparaiso remains Chile s primary outlet to the sea. The city is an ecclectic mix of cobbled streets, decaying mansions and slums sandwiched between a crescent of forty two hills (cerros) and the Pacific Ocean a mere kilometre away. Whilst in Valparaiso we will visit La Sebastiana, now a museum, but once home to the famous Chilean Poet and Nobel Lauriate, Pablo Neruda. Viña del Mar nine kilometres to the north is a total contrast with modern buildings and tower blocks of apartments fringing the coast. It is one of the major beach resorts on South America s Pacific coast. Lunch will be served at a local restaurant (included in the tour price). We return to the hotel in Santiago in the early evening. Dinner at own expense. Day 17 (B,L) Santiago Monday 19 th October hrs Breakfast at your hotel 0900 City centre walking tour of Santiago. We commence our walk in the downtown area of the city, visiting Palacio de la Moneda (the Presidential Palace), the Plaza de Armas, the colourful Municipal Markets and the Museum of Pre-Colombian Art where Aztec, Maya and Mapuche relics are among items on display. Afterwards lunch (included in the tour price).we head to the hill of Cerro San Cristobal by way of the funicular railway for sensational views over Santiago. Later in the day we return by coach or car to the hotel hrs Dinner at own expense Day 18 (B,L) Santiago / Sydney Tuesday 20 th October hrs Breakfast at the hotel. Late check out. Day at leisure for shopping and last minute purchases. Farewell lunch (included in tour price). Dinner at own expense. Transferred to Santiago airport hrs Depart Santiago on LA801. Day 19 Cross dateline. Flight is via Auckland. Day 20 Arrive Sydney 0805 hrs Arrive at Sydney International Airport. Conclusion

7 Please complete and sign this booking request form, cut and remove from this Highlights of Argentina and Chile (October 2009) Tour brochure and forward to Well Connected Tours, 67 Ferguson St, Forestville, NSW ABN ACN LIC. No.2TA 4224 BOOKING REQUEST Title Surname (on passport) Given name/s D.O.B. Gender Passport No.+ expiry date Nationality Frequent Flyer No Address Post Code Home tel. Home fax Mobile No. Work tel. Work fax Please mark the following boxes: I / we wish to join the Highlights of Argentina and Chile (October 2009) Tour I / we wish to use group (economy) flights I / we wish to fly business class I / we wish to redeem frequent flyer points I / we wish to earn frequent flyer points I / we require single room accommodation I / we wish to utilise a twin share room. Name of partner. Special requirement/s (eg: vegetarian, diabetic, mobility problem, visual impairment) Occupation Pre & post tour travel requirements. Please summarise. I / We require travel insurance I / We already have adequate travel insurance If neither of the last two boxes are marked, it is understood that travel insurance is not required. I understand & accept the quoted prices, schedule of fees, terms of trade and special conditions as set out in this brochure and hereby authorise Well Connected Travel Pty. Ltd. to make travel and tour arrangements, as per the information supplied. Dated Print Name Signed on behalf of all the above clientele I authorise Well Connected Tours to charge the amount of AUD against my Visa / Master-card / /American Express / Diners, credit card number expiry date / Name of cardholder Signature of Cardholder Dated 2% surcharge applies to Visa & Master-card transactions; 3% surcharge applies to Diners Club transactions & 3.17% surcharge applies to AMEX transactions. Pricing Airfare, including taxes and fees upon application estimated AUD5,700 Please note that the airfare, taxes and fees will vary, depending on the time (date) of the booking and attendant seat availability in the applicable classification. Airfares are treated separately to the land and lake component Tour, as per the detailed itinerary contained in this brochure Share twin basis (Land and lake) AUD9,880 p.p. Single supplement (Land and lake) AUD2,750 p.p Payment Airfare and Tax component in full within 3 days of flight confirmation. Tour deposit of AUD p.p. within 7 days of invoice despatch. Tour balance by Saturday 1 st August Post tours available for : PERU Lima, Cuzco, Sacred Valley, Machu Picchu, Lake Titicaca, Puno BOLIVIA La Paz, Lake Titicaca BRAZIL Rio de Janeiro, Copacabana

8 Please read these terms of trade very carefully as they form the basis upon which bookings are accepted by Well Connected Tours. Terms and Conditions Well Connected Tours wholesale tour division of Well Connected Travel Pty. Ltd. - Reg. Trading name Baltic Connections ABN ACN LIC. No.2TA Ferguson Street, Forestville, NSW 2087 Australia Tel: (61 2) Fax: (61 2) Web site: info@wctravel.com.au Our professional services are available for the purchase of travel and ancillary services, however the following terms of trade apply:- 1. Deposits and Final Payments: A deposit of AUD500.00, per person is required within 7 days of invoice issuance. Final payments required on or before 1 August Late Bookings (after 1 August 2009): Full payment required with booking. 3. Booking Amendment Fee: Any changes made to a confirmed itinerary after it has been accepted by the client will attract a $50 amendment fee (per booking, per amendment) plus any communications costs in securing further confirmations. 4. Itinerary Planning Service for pre and post tour travel arrangements. Should a detailed itinerary/quote be requested with flight times and availability, combined with tour and/or accommodation components, a planning fee of $50 per itinerary will be charged prior to the itinerary being prepared. This fee will be redeemable as part of the deposit when a booking is made. 5. Visa Procurement Fee: A fee of $40 inclusive of postage is payable in addition to any Government and/or Consular charge. 6. Communication & Bank Costs: Following prior agreement with Well Connected Tours, should a reservation incur communication costs and bank charges above normal costs associated with making a booking, they will be payable by the client. 7. Cancellations: If you cancel your booking of your own accord, the following cancellation charges may apply to the tours which comprises both land and lake components (a) After receipt of deposit to Well Connected Tours, where the cancellation is received on or before 1 August 2009, loss of $500 deposit per person. (b) After receipt of deposit and receipt of additional monies, where the cancellation is received on or after 1 August 2009, loss of deposit and loss of other monies received, which in total will amount to 25% of all monies received. Please note that the air component - that is, neither the International nor the Domestic (both Australian and South American) air components - are included in the prices quoted in this brochure. Air travel is treated separately and cancellation conditions relating to airfares vary according to the type of ticket purchased. A TRAVEL INSURANCE POLICY COVERING CANCELLATION CHARGES OF AIR, LAND AND LAKE TOUR COMPONENTS IS STRONGLY RECOMMENDED. 8. Refunds: If the October 2009 Highlights of Argentina and Chile Tour, is cancelled due to lack of numbers we will endeavour to offer you an alternate departure date. If the new date is unacceptable or we cannot offer you another departure date, all monies paid will be refunded to you. The assessment of whether the tour proceeds will be made immediately prior to the date of final payment. Where a refund is applicable to other travel arrangements, it may take several months to process due to established airline procedures and the billing cycles of airline, accommodation and service providers. Please note that refunds are not applicable to all airlines, nor are they applicable to all types of airfares. 9. Travel Insurance: We strongly recommend that at the time of your booking you purchase comprehensive travel insurance of your choice. Well Connected Tours can provide you with the necessary coverage utilizing Suresave Travel Insurance, underwritten by Allianz Australia. 10. Changes in Prices and Itineraries: Prices are based on tariffs and airfares current as at the date of the invoice. In the event of fluctuations or increases in the price we pay for transportation, accommodation, and services generally, we reserve the right to adjust our prices as may be necessary at any time up to and including the day of departure even though the balance payment may have been made. If we are forced to change your booking due to circumstances beyond our control, we will do all possible to minimise inconvenience and provide alternative/s acceptable to you. We reserve the right to vary your itinerary and will give you notice, including any consequent change in price. In the event that any change, or series of changes, to your itinerary demonstrates that your trip has become materially different from that contemplated prior to the change/s being effected and in respect of which we have already accepted your deposit or balance payment, you have the right to ask for a re-arrangement or to withdraw from the trip and monies already paid will be refunded less any charges levied by suppliers. It is essential to check whether any such changes have occurred before you complete your booking. 11. Not Included in the Cost of the Journey: Passports; visas; airport taxes (where applicable); items of personal nature such as laundry, taxis outside of regular transfers that are provided; telephone calls; excess baggage charges; personal and baggage insurance; porterage; postage; facsimiles; ; telegrams; cables; drinks; room service; meals (unless specified) and tips. 12. Pre-Departure Contact: It is essential you advise a telephone number where you can be reached during the 24 hours prior to your departure from Australia. 13. Immigration & Health: Passengers should familiarise themselves with any visa or health requirements that may be applicable to the area they intend visiting, and shall be responsible for all entry, exit, health or other documents required by laws, regulations, orders, demands or requirements of the countries visited or transmitted. Each person should carry a valid passport at all times. Persons residing in Australia who do not hold an Australian passport will require an Australian Re-Entry Visa. Kindly note that compliance with prescribed regulations pertaining to passports, visa/s, travel documentation, vaccination/s and customs, are your responsibility and we are not liable for any loss or expense due to non-compliance. 14. Baggage: Economy and Inclusive Tour fares free baggage allowance on the international with LAN sectors to/from South America is a maximum of two pieces of 32kgs each. Hand luggage (cabin) is not to exceed 5kgs. Note that on domestic South American sectors the free baggage allowance is limited to a total of 15kgs. 15. Liability & Responsibility: (a) All invoices, receipts, coupons, vouchers and tickets are subject to the terms and conditions specified by the suppliers..(b) Well Connected Tours are not themselves carriers or hoteliers, nor do we own aircraft, hotels or tour operations. We exercise every care in the selection of a reputable airlines, hotels, tour operators and other suppliers of the various travel services which are used in our itineraries. It is important to note that all bookings with Well Connected Tours are subject to the terms and conditions and limitations of liability imposed by airlines, tour operators, hoteliers, rail, car hire, shipping and other service providers, whose services we utilise, some of which limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage. (c) No airline will incur responsibility or liability to any person named in the booking aside from that liability which may be incurred as a carrier. (d) We always do our best to make sure that your travel arrangements are satisfactory and we accept liability for, but only to the extent of, any loss or damage sustained by you as a result of our negligence or that of our employees, associates, or agents. However we cannot accept liability of whatever nature for the acts, omissions or default, whether negligence or otherwise, of those airlines, tour operators, shipping companies, hoteliers or other persons providing services in connection with your trip pursuant to a contract between themselves and yourself (which may be evidenced in writing by the issue of a coupon, voucher, ticket, or the like) and over whom we have no direct or exclusive control. (e) We do not accept any liability in contract or tort for injury, damage, loss, delay, additional expenses or inconvenience based directly or indirectly by force majeure or other events which are beyond our control, or which are not preventable by reasonable diligence on our part, including but not limited to war, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of Government or of any authorities, accidents or failure of machinery or equipment, or industrial action (whether or not involving our employees & even though such action may be settled by acceding to the demands of a labour group). 16. Law of Contract: The contract is governed in all aspects by the law of the State of New South Wales and any legal action arising under the contract shall be litigated only in the appropriate Court having jurisdiction in that State, except that certain consumer claims may be brought before the Consumer Claims Tribunal having jurisdiction in respect thereof or similar Tribunals in other States or Territories.