HOTEL ROOM MANAGEMENT SYSTEM OVERVIEW

Transcription

1 Hotel Room Management HOTEL ROOM MANAGEMENT SYSTEM OVERVIEW Hotel Room Management System

2 Table of Content Corporate Overview...2 SNMP and Schneider Electric Partnership...2 Proposal...3 System Overview...4 System Features...6 Hotel Room Control System Highlights...7 Benefits to Hotel...8 Summary...9 Page 1 of 9

3 Corporate Overview Systems Networks and Management Professionals (SNMP) is a small professional engineering service company located at 4910 Corporate Drive, Suite B in Huntsville, Alabama. We were incorporated in 2007 and obtained our International Standards Organization (ISO) 9001:2008 certification on March 2, ISO 9001:2008 certification is an internationally recognized Quality Management System and addresses various aspects of quality management. Our ISO standard provides guidance and tools used by our company to ensure that our products and services guarantee the highest quality in security, energy, and information technology. SNMP provides Hotel Room Control System (HRCS) that improves comfort and reduce cost. SNMP s mission is to provide Customer-Centric consultation and to discuss and diagnose technological problems, efficiently and affordably. At SNMP, we provide holistic solutions, insight, and visibility into information technology processes solving problems without creating new ones. SNMP and Schneider Electric Partnership SNMP is a certified partner for Schneider Electric (SE) and provides integration services using SE alliance partner program as our marketing channel. SE alliance program is a network of independent system integrators offering our customers the excellence of our local know-how with the best technological solutions from Schneider Electric. We use building management systems that offer huge opportunities for improving efficiencies and competitiveness. SNMP believes your hotel is taking the best approach to achieve energy reductions through collaborating with us. We have certified engineers with the skill set to help reduce implementation risks, minimize downtime, increase maintenance and operating efficiency, and boost process efficiency. You have chosen the right partner with the knowledge and skills you need to get the job done. Page 2 of 9

4 Proposal SNMP is proposing to provide an un-paralleled HRCS that will allow your hotel to reduce energy cost. Based on our experience and collected data, the typical high-end guestroom uses 50 to 70kW of energy per day, and a luxury room often more than 80KW of energy per day. Reducing these numbers has a major impact on improving hotel asset Return on Investment (ROI). A 10% reduction in energy consumption would have the same financial effect as increasing the average daily room rate (ADR) by $0.62 in limited-service hotels and by $1.35 in full-service hotels. An assessment of potential energy conservation in hotels reveals that there is a potential for 25-30% in energy savings, especially in hotels with high annual energy consumption. However, until now, it has been difficult to cash in on this potential entitlement. Energy costs are not easy to control. As guests and staff are not directly accountable for a facility s overall utility bill, they often have little incentive to adopt energy-efficient habits. In addition, guest comfort is a top priority for hotel operators, especially if they expect hotel guests to return for repeat visits. On the other hand, industry data shows that guests remain outside of their rooms for long durations. For example, rented rooms are unoccupied 60 to 65 percent of the time during the day. In situations where guest comfort parameters are not adjusted during these periods of significant away time, considerable amounts of energy are wasted. This proposed solution will enable the Hotel to reduce room energy use without sacrificing the guest comfort and saving up to 30% in cost. Our ability to significantly increase energy savings, at a lower total cost of ownership, dramatically accelerates the return on investment for most typical retrofit projects. Hotel guestroom consumption accounts for 40 to 80% of energy use within the hospitality industry (depending on the hotel size, location, type, heating, ventilation and air conditioning equipment, occupancy, and other characteristics). According to EnergyStar, hotels in the United States spend, on average, 6% of their operating budget on guestroom energy. In dollars, that comes to $2,196 per available room every year. This figure varis depending on hemisphere, continent, and region, as well as each hotel s rating and services. It s been estimated that hotels spend as much as 30% of unneeded costs per room each year on guestroom energy for rented but unoccupied rooms. Page 3 of 9

5 % of Total energy consumption Heating And air condition Catering Domestic Hot water (DHW) Lighting Other Energy consumption category System Overview SNMP offers a range of guest room management solutions to suit a hotel s needs, objectives, and budget. Whether you require a standalone guest room management solution for easy installation and fast ROI, a solution that integrates guest rooms with other Guest Room Management System (GRMS) and BMS/PMS, or one that provides advanced guest room functionality, comfort, and ambience-our guest room management solutions are designed to enhance the guest experience while driving energy and operational efficiency. Limited Service Standalone Guest Room Management Solution This solution is perfect for limited service hotels that want to control energy use in guest rooms, and need a simple solution with easy installation and fast ROI. Our Standalone solution allows you to optimize guest room energy consumption based on occupancy detection. The SE8000 Series Room Controller is the core of the solution: it determines occupancy and other room parameters from various sensors to reduce energy consumption during unoccupied periods. Door contact HVAC Window contactt Master lighting Motion sensor SE7000 or SE8000 Standalone guest room management arcitecture for limited services Page 4 of 9

6 Limited Service Integrated Guest Room Management Solution This solution builds upon the occupancy-based Standalone solution to include integration with our GRMS. From this single-user interface, you can view and manage individual rooms, or the entire network of rooms, to drive energy efficiency, monitor alarms and events, and perform proactive maintenance. Take it one step further by integrating with PMS to activate rooms upon check-in, send personalized and promotional messages to guests, and set preferred language, temperature, and unit of measure on in-room devices. Room 501 SE7000 or SE8000 Room 502 SE7000 or SE8000 Automation Server MPM-GW SE7000 or SE8000 Room 503 SE7000 or SE8000 Integrated guest room management architecture for limited service hotels Full Service & Luxury Integrated Guest Room Management Solution For full service and luxury hotels that want to provide the ultimate in-room experience for their guests. This solution builds upon the technology of the Standalone and Integrated solutions by adding a Hotel Room Controller (HRC) to each guest room. The HRC manages multiple lighting circuits, curtains, DND/MUR, bedside panel, and tablet applications in the guest room. It can also be integrated with the entertainment system to enable control from an in-room tablet or from your guests own devices. Our HRC builds a robust, added valued solution that ensures your guests enjoy a unique experience and pleasing ambience, enticing them to revisit your hotel in the future. The HRC aggregates data from all the subsystems and devices in the room, including the SE8000 and 3 rd party systems like door lock. This is then served up to the GRMS and BMS/PMS for full visibility and control of the guest room, including occupied status, energy use, service requests, and maintenance needs. Page 5 of 9

7 Automation Server HRC HRC PMS Room 501 Room 502 Integrated guest room management architecture for full service and luxury hotels Guest Room Management System The GRMS provides centralized, holistic visibility and control of guest rooms, and integrates with other services like BMS, PMS and door lock. Hotel staff can easily view room conditions such as occupancy, energy use, temperature, humidity, and maintenance needs, along with HVAC, curtain, DND/MUR, door, and window status. Now you can manage individual rooms, or the entire network of rooms, to drive energy efficiency, monitor alarms and events, and perform proactive maintenance. Implementation System Features This system can be wired or wireless; functionally lowering installation cost, reducing downtime, and substantially accelerating the return on investment for typical retrofit projects. However this is a new implementation and cost are even further reduced. Brand Awareness Reinforced branding for your hotel by displaying the hotel logo, image or message on the screen. When integrated our BACnet system, dynamic messages linked to events can be displayed on screen. Customizable Design Your hotel can choose between five screen colors, two casings, and ten textured fascias to find the perfect combination to complement any décor. Page 6 of 9

8 Multi-language support Out-of-the-box, multi-language support including English, French, Spanish, Chinese, and more. Discreet motion sensor Onboard motion sensor delivers automatic energy savings based on room occupancy. Hotel Room Control System Highlights Standalone solutions pay for themselves and are most effective when we integrate the guestroom system with the hotel s building management system (BMS) and property management system (PMS). The use of open standards allows both BMS and room controls to be integrated with a facility s front desk and PMS. This provides hotels with centralized control of room comfort and promotes a building-wide approach to managing energy and guestroom comfort. Importantly, many controllers offer wireless communications capability, making them easy and non-disruptive to install in an existing building. Networking and integration provide significant benefits, the most important of which are: Ability to go into deep set-back mode when room is unrented Rented but unoccupied rooms can be set to adjust temperatures to save money, but this saving is limited because temperatures must be maintained within a certain range to ensure guest comfort. However, with networking and centralized control, a hotel can easily adjust unrented rooms to deep set-back or, in some cases, temporarily shut down rooms to eliminate unnecessary expenses. Deep set-back permits increased energy efficiency by reducing the set point in heating and cooling seasons. The ability to fine-tune these settings can significantly impact ROI and reduce the initial payback period. Since most hotels operate at a 70-80% occupancy rate, this means that 20-30% of rooms could be in deep set-back at any given time. A hotel could thus expect to reduce overall HVAC costs by many percentage points-potentially as much as 20% or more, depending on factors such as local climate, type of building, etc. Increased guest comfort for increased revenue. Guest comfort is always the number one priority and directly affects hotel profitability. One study found that if a hotel increases its review scores by 1 point on a 5-point scale the hotel can increase its price by 11.2 percent and still maintain the same occupancy or market share. Networked controllers improve guest comfort by: Enabling the BMS to send an alarm if a room is out of a certain threshold when rented, allowing preventive maintenance before the guest complains Providing the ability to change room parameters remotely to accommodate a guest or tweak a room that has been troublesome Pre-cooling or pre-heating rooms that have just been rented to the occupied set pointinstead of waiting until the guest enters the room Page 7 of 9

9 Greeting the guest in his/her own language on the thermostat (when integrated with the PMS) Identifying when a hotel window has been left open for a long period of time, especially in rented but unoccupied rooms, so maintenance personnel can be dispatched to check up on things Together, these capabilities can significantly impact comfort and provide more positive hotel experience. Decreased maintenance costs Typically, hotel maintenance is in a reactive mode, repairing equipment when it breaks or responding to guest complaints. By networking guestroom controllers, a hotel enables its maintenance staff to be proactive. Problems often can be resolved remotely. Breakdowns can be prevented by recognizing performance problems and taking early action at a lower cost than making emergency repairs and with less guest disruption. Continuous monitoring and electronic alerts result in higher guest satisfaction and improved maintenance response time when problems do arise. There are other advantages to networking, notably security. With occupancy and vacancy detection, the system is able to alert personnel if a room is occupied during unrented periods. This safeguards company property inside a room, and assures management that only authorized personnel are permitted to enter when the room is vacant. Benefits to Hotels Benefits of Partnering with SNMP as your Building Management System (BMS) Service Provider: Effectively manage your energy costs and your energy waste Optimize operational efficiency as well as productivity, equipment performance and reduced risk Quickly realize ROI through enticing pay-back periods Enhance guest comfort and maximize efficiency. Fast installation for zero downtime and minimal expense Reduce your carbon footprint Stay ahead of increasingly stringent environmental regulations It starts with low cost and easy installation via wired or wireless network options that enable fast deployment and won t disrupt your building, occupants or customers. It provides state of-the-art capabilities for controlling your building today and into the future. Our systems are scalable and grow with you for easy integration into larger building management solutions. The system also allows for control of multiple buildings across a single enterprise with remote monitoring using web enabled software. Page 8 of 9

10 Summary SNMP Technologies takes great pride in our partnerships and being able to provide our customers and partners with World Class Services and support. Our partnership with Schneider Electric enables us to provide certified engineers, with credentials and experience that can only be experienced by utilizing certified trained Partners. If you have any further questions or concerns with respect to anything that has been included here, please contact us at your convenience. We look forward to hearing from you and are prepared to move forward on our relationship. Page 9 of 9