Hilton Garden Inn Key West, FL. Media Kit Hilton

Transcription

1 Hilton Garden Inn Key West, FL Media Kit 2018 Hilton

2 Welcome to the Brighter Side of Life Contents BRAND FACTS 3 SERVICES & AMENITIES 5 AWARDS 9 BRAND LEADER BIOS 10 MEDIA RESOURCES 16 Welcome to the Brighter Side of Life 2

3 About the Brand Simple Things on Another Level Brand Promise An award-winning upscale hotel since 1990, Hilton Garden Inn offers today s busy travelers a sunny and satisfying hospitality experience at more than 800 properties across the globe. From the first hello when Guests arrive, to the cheery goodbye when they depart, Hilton Garden Inn spreads the light and warmth of hospitality by delivering Simple Things on Another Level such as award-winning service, inviting social spaces and high-end amenities. The result? A blissful stay at a great value. What to Expect From a good night s sleep, cooked-to-order breakfast, state-of-the-art fitness and business centers, and a full restaurant and bar, Guests can expect to be delighted during their stay. Travel does not always have to be about business. In fact, it should be fun and exciting, relaxing and enjoyable. At Hilton Garden Inn, Guests can discover and connect in our bright and airy spaces. Reservations To make a reservation at any location, travelers may visit HGI.com or call STAY-HGI. For international travel, call About Hilton Honors Hilton Garden Inn is part of Hilton Honors, the awardwinning guest-loyalty program for Hilton s 15 distinct hotel brands. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose nearly any combination of Points and money to book a stay, an exclusive member discount that can t be found anywhere else and free standard WiFi. Members also enjoy popular digital tools available exclusively through the industry-leading Hilton Honors mobile app, where Hilton Honors members can check-in, choose their room and access their room using a Digital Key. This program is free to join, and travelers may enroll online by visiting Connect with Hilton Honors at newsroom.hilton.com/hiltonhonors. Brand Facts 3

4 Development Brand Facts 704 Hotels 98,002 Rooms 167 Hotels in Pipeline AMERICAS 10 Hotels 2,100 Rooms 32 Hotels in Pipeline MIDDLE EAST & AFRICA 66 Hotels 11,212 Rooms 47 Hotels in Pipeline 25 Hotels 5,351 Rooms 68 Hotels in Pipeline EUROPE ASIA PACIFIC *As of September 30, 2018 (Hilton, 2018 Thrid Quarter Earnings Report) Development Properties by Location The Brand offers developers a flexible, full-service hotel model with focused service operational efficiencies. It is committed to delivering an exceptional experience to its franchise partners. Owners can count on the Brand to maintain a keen focus on driving revenue and increasing profitability. Hilton Garden Inn is one of the fastest growing hotel brands and a leader in the upscale, mid-priced lodging category. This is a global brand that spans North and South America, Europe, Asia Pacific, the Middle East and Africa. With more than 310 hotels in the pipeline, the Brand expects to continue growing and meeting the needs of its travelers. In March 2017, Hilton Garden Inn announced a revamped hotel design approach that provides developers with six new, customizable hotel prototype options that address the localized needs and customs of each market. Each prototype is specific to a region of the world where the Brand operates. Developers seeking more information about the new regional hotel prototypes or Hilton Garden Inn franchising opportunities may visit hiltonworldwide.com/design or contact development.americas@hilton.com or development.uk@hilton.com. Hilton Garden Inn Brussels Louise, Belgium Development Brand Facts 4

5 Services & Amenities Hilton Garden Inn Longview, TX Restaurant & Bar Guests of Hilton Garden Inn can start their day with a cooked-to-order breakfast, just the way they like it. At the end of the day, Guests are invited to unwind at the bar that serves shareable small plates and handcrafted cocktails and craft beers. * In-room dining is also available in the evenings. Open 24/7, an on-site retail space features enhanced grab-and-go meals, snacks and travel essentials for guests. Guest Rooms Hilton Garden Inn rooms are a retreat for Guests. Start the morning with a hot cup of coffee brewed by the Keurig in-room brewing system. The Brand s signature linens fresh, white cozy duvets and crisp linens with plush hypoallergenic pillows provide the best quality rest possible. Rooms also have in-room refrigerators, beverage stations and high-definition flat-screen TVs. Fitness Center Hilton Garden Inn believes that giving its Guests the opportunity to stay fit while traveling is essential to their overall wellness. All hotels have access to quality cardio and strength training equipment. Indoor and outdoor swimming pools and whirlpools are also available at most locations. Digital Check-In With Hilton s award-winning digital check-in with room selection tool, Hilton Honors members can log into their accounts and choose their exact room from a digital floor plan prior to arrival. Lobby Natural light and modern décor makes the lobby an airy, inviting space to decompress. Bring your laptop to the Business Center or take advantage of WiFi and remote printing work from anywhere in the lobby. *Available at most locations. Subject to state and local laws. Available in the United States, Canada and most regions. Services & Amenities 5

6 Services & Amenities Americas Hilton Garden Inn Belo Horizonte, Brazil Hotel Services & Amenities Available in the Americas Guest Services Complimentary WiFi throughout the hotel Casual restaurant serving fresh, cooked-to-order breakfast (lunch and dinner at most locations) and full service bar available to Guests daily Welcoming area in the lobby with comfortable seating and large LCD TV Complimentary 24-hour self-service business center with computers, copier, and fax and printing capabilities * 24-hour self-service convenience shop offering light or organic snacks, beverages and essential items On-site fitness facilities offering high-quality cardio and strength training equipment In-Room Services and Amenities Signature bedding featuring fresh, white duvets and crisp linens Green Mountain Coffee Roasters for Keurig in-room brewing system Evening in-room dining Refrigerator and microwave In-room entertainment with popular channels and on-demand movies Adjustable and ample lighting with multiple electric outlets throughout Guest room Spacious and clutter-free work desk with ergonomic chair Indoor or outdoor swimming pool and whirlpool, available at most locations On-site laundry facilities Meeting space, available at most locations *Available at most U.S. and Canada hotels Available at all U.S. and Canada hotels Services & Amenities 6

7 Services & Amenities Europe, the Middle East & Africa Hilton Garden Inn Dubai Al Muraqabat, U.A.E. Hotel Services & Amenities Available in Europe, the Middle East & Africa Guest Services Complimentary WiFi throughout the hotel Bar and restaurant serving cooked-to-order breakfast and dinner (lunch at many Hilton Garden Inn locations), plus additional culturally relevant food outlets Full-service beverage outlet or juice and tea bar * available to Guests daily Welcoming area in the lobby with comfortable seating and large LCD TV Complimentary 24-hour self-service business centre with computers, copier, and fax and printing capabilities 24-hour self-service convenience shop offering light or organic snacks, beverages or sundry items In-Room Services and Amenities Signature bedding featuring fresh, white duvets and crisp linens Comfy beds as large as 1800mm x 2000mm Evening in-room dining Tea/coffee kettle and refrigerator 40" LCD, high-definition TV offering a variety of national and international programming Adjustable and ample lighting with multiple electric outlets throughout the Guest room Spacious and clutter-free work desk with ergonomic task chair On-site fitness facilities offering high-quality cardio and strength training equipment 24-hour self-service Guest laundry facilities available with washer, dryer and folding table Meeting space, available at most locations *Juice and tea bar where culturally relevant Bed sizes: 1200mm x 2000mm; 1350mm x 2000mm; 1500mm x 2000mm; 1800mm x 2000mm Services & Amenities 7

8 Services & Amenities Asia Pacific Hilton Garden Inn Fuzhou Cangshan, China Hotel Services & Amenities Available in Asia Pacific Guest Services Complimentary WiFi throughout the hotel Bar and restaurant serving cooked-to-order breakfast and dinner (lunch at many Hilton Garden Inn locations), plus additional culturally relevant food outlets Full-service beverage outlet or juice and tea bar * available to Guests daily Welcoming area in the lobby with comfortable seating and large LCD TV Complimentary 24-hour self-service business centre with computers, copier, and fax and printing capabilities 24-hour self-service convenience shop offering light or organic snacks, beverages or sundry items In-Room Services & Amenities Signature bedding featuring fresh, white duvets and crisp linens Comfy beds as large as 1800mm x 2000mm Evening in-room dining Tea/Coffee kettle and refrigerator 32" 42" LCD, high-definition TV offering a variety of national and international programming Adjustable and ample lighting with multiple electric outlets throughout the Guest room Spacious and clutter-free work desk with ergonomic task chair On-site fitness facilities offering high-quality cardio and strength training equipment 24-hour self-service Guest laundry facilities available with washer, dryer and folding table Meeting space, available at most locations *Juice and tea bar where culturally relevant Bed sizes: 1200mm x 2000mm; 1350mm x 2000mm; 1500mm x 2000mm; 1800mm x 2000mm Services & Amenities 8

9 Awards 2018 Which? Award #2 hotel brand in the UK in the Large Hotel Chain Category 2017 J.D. Power 2017 North America Hotel Guest Satisfaction Index Survey - Highest in Guest Satisfaction Among Upscale Hotel Chains Hospitality Sales and Marketing Association International (HSMAI) Adrian Awards Silver award for Social Media Campaign, Hilton Garden Inn the Garden Tied for #1 in the Upscale Category for the American Customer Satisfaction Index 2016 J.D. Power 2016 North America Hotel Guest Satisfaction Index Survey(SM) Highest in Guest Satisfaction Among Upscale Hotel Chains Hospitality Sales and Marketing Association International (HSMAI) Adrian Awards Gold award for Employee Program Bronze award for Public Relations MarCom Awards Gold award for Social Media Campaign, HGI Travel Guide Honorable Mention for Social Media Campaign, Hilton Garden Inn the Garden 2015 MarCom Awards Gold award for Public Relations Campaign and Special Event Honorable Mention for Social Media Campaign PRSA Vox Awards Recognition for Special Event Travel Weekly Magellan Awards Silver award for Advertising/ Marketing Campaign Hermes Creative Awards Platinum award for Public Relations Campaign Gold award and Honorable Mention for placement in a consumer publication Hospitality Sales and Marketing Association International (HSMAI) Adrian Awards Gold and Silver awards for Public Relations Bronze award for Advertising 2014 J.D. Power 2014 North America Hotel Guest Satisfaction Index Survey SM Highest in Guest Satisfaction Among Upscale Hotel Chains (This is the tenth J.D. Power award for the brand.) Hospitality Sales and Marketing Association International (HSMAI) Adrian Awards Gold and Silver awards for Public Relations Bronze award for Marketing 2013 Hospitality Sales and Marketing Association International (HSMAI) Adrian Awards Gold award for feature placement in a trade publication Two Bronze awards in Marketing and Public Relations 2012 J.D. Power 2012 North America Hotel Guest Satisfaction Index Survey SM Highest in Guest Satisfaction Among Upscale Hotel Chains 1851 Magazine Top 100 Social Media Campaigns Hilton Garden Inn ranked # J.D. Power 2011 North America Hotel Guest Satisfaction Index Survey SM Highest Guest Satisfaction Among Mid-Scale Hotel Chains with full service 2010 J.D. Power 2010 North America Hotel Guest Satisfaction Index SurveySM Highest Guest Satisfaction Among Mid-Scale Hotel Chains with full service Hospitality Sales and Marketing Association International (HSMAI) Adrian Awards Gold award for Public Relations Two Silver awards for Marketing 2009 J.D. Power 2009 North America Hotel Guest Satisfaction Index Survey SM Highest Guest Satisfaction Among Mid-Scale Hotel Chains with full service 2008 Business Travel News (BTN) Hilton Garden Inn Best Mid-Price Hotel brand American Brand Excellence Award Hilton Garden Inn named Top Travel Brand 2007 J.D. Power 2007 North America Hotel Guest Satisfaction Index Survey SM Highest Guest Satisfaction Among Mid-Scale Hotel Chains with full service (The brand receives this recognition for the sixth consecutive year.) Entrepreneur Magazine Business Travel Awards Hilton Garden Inn named Best Mid-Price Hotel Value for the third time 2006 J.D. Power 2006 North America Hotel Guest Satisfaction Index Survey SM Highest Guest Satisfaction Among Mid-Scale Hotel Chains with full service Entrepreneur Magazine Business Travel Awards Hilton Garden Inn named Best Mid-Price Hotel Value 2005 J.D. Power 2005 North America Hotel Guest Satisfaction Index Survey SM Highest Guest Satisfaction Among Mid-Scale Hotel Chains with full service Market Matrix Hospitality Index (MMHI) Top-Ranked Brand in the Upscale Category Awards 9

10 Brand Leader Bios Bill Duncan Global Head, All Suites and Focused Service Category Hilton Bill Duncan serves as the global head of the All Suites and Focused Service Categories, meaning he oversees Embassy Suites by Hilton, Homewood Suites by Hilton and Home2 Suites by Hilton (All Suites) along with Hampton by Hilton, Hilton Garden Inn and Tru by Hilton (Focused Service). In addition, Duncan oversees the Enterprise Owner Relations team, which provides an aligned global owner relations strategy, and drives owner portfolio and hotel-level performance by coordinating owner support communications, events, and recognition. In his role, Duncan leads the integration of core management functions, and development of long-term shared operational, performance and growth strategies for the All Suites and Focused Service Categories. Collectively, the All Suites brands have a global footprint of more than 950 properties (one of the largest portfolios of all suites inventory in the world) while the Focused Services brands boast more than 3,200 properties worldwide. Together, the All Suites and Focused Service categories represent the largest division of Hilton with a combined total of over 4,150 open hotels and a global pipeline of more than 1,800 properties. Duncan is a hospitality industry veteran with more than 25 years devoted to all suites hotels. He began his career at Embassy Suites, where he spent more than a decade serving in various management, hotel performance support and sales roles. Prior to his current position, Duncan served as Global Head of All Suites Brands and Global Head of Homewood Suites and Home2 Suites, the extended-stay hotel portfolio for Hilton. During his tenure, Duncan established Homewood Suites as the leader in the upscale extended-stay segment, growing it into a global brand with a footprint of more than 400 hotels, and upholding the brand s award-winning customer satisfaction culture including leading the brand to six consecutive Top Extended Stay Hotel honors from J.D. Power & Associates. He is also responsible for the introduction of Home2 Suites, which has been one of the fastest growing brands in Hilton s history. Home2 Suites celebrated the 200th hotel opening in 2017, just six years after the brand s debut. Deeply engaged in both professional and civic organizations, Duncan has been recognized for several industry and community awards throughout his distinguished 30-year career, including the Hospitality Sales & Marketing Association s Top 25 Extraordinary Minds in Sales & Marketing, and the Memphis Corporate Volunteer Council Executive Leadership Award. Duncan is involved with a variety of Memphis charities, and has served on numerous boards, including the National Coalition for the Homeless and Catholic Charities. In addition, Duncan is also the Executive Sponsor of Hilton s Memphis Community Outreach Program, for which he leads the strategic deployment of social responsibility programs. Brand Leader Bios 10

11 Brand Leader Bios John Greenleaf Global Head, Hilton Garden Inn John Greenleaf proudly serves as global head of Hilton Garden Inn. In his role, Greenleaf is responsible for the strategic direction and vision of an award-winning brand that features more than 800 locations in 41 countries. Since joining Hilton in 2011, Greenleaf has held several strategic brand management positions that leverage his strong expertise in developing, operating, marketing and growing hospitality brands. Most recently, Greenleaf served as global head of DoubleTree. He was responsible for overseeing the global Full Service Sales group and global Brand Program Management, Openings & Analytics team for Hilton Full Service Brands, which includes DoubleTree; Hilton Hotels & Resorts; and Curio by Hilton - A Collection of Unique Hotels. Previous positions have included vice president of global brand performance support for the flagship Hilton Hotels & Resorts where he was responsible for leadership and direction of brand support operations for the brand s hotels around the world. Greenleaf began his career as vice president of global brand marketing for DoubleTree by Hilton where he oversaw a global brand repositioning in 2011, plus global advertising, visual identity, public relations, social media, online marketing, brand partnerships, and promotions and hotel marketing communications support. global brands across multiple markets and categories. His earlier hospitality experience includes roles as vice president of brand management for Sheraton Hotels, vice president of marketing for Renaissance Hotels, project leader for Ritz- Carlton Hotel Company s customer information strategy and director of marketing for Courtyard by Marriott. As senior vice president of marketing for Century 21, Greenleaf led the world s largest real estate franchise organization to five consecutive years of record sales and profit by reorganizing, selecting, developing and leading an expert team of 30 marketing professionals and 10 agencies. During his tenure as chief marketing officer at Financial Times Search, he built an expert team of senior marketing and sales professionals and agency partners for an array of consumer technology solutions. Greenleaf earned a Master of Business Administration from The Amos Tuck School of Business at Dartmouth College and a bachelor s degree in economics from Dickinson College, graduating magna cum laude. He also studied at the University of St. Andrews in St. Andrews, Scotland. Originally from Pennsylvania, Greenleaf enjoys classic cars, golf and spending quality time with his wife, Anne, and their two children. Greenleaf is an accomplished team builder who has led the growth and development of some of the best-recognized Brand Leader Bios 11

12 Brand Leader Bios Christian Kuhn Vice President, Marketing, Focused Service Brands Christian Kuhn currently leads the global brand positioning and overall marketing strategy for Hampton by Hilton, Hilton Garden Inn by Hilton, and Tru by Hilton. Most recently, Kuhn lead the global positioning and overall marketing strategy for Hilton s All Suites brands, Embassy Suites by Hilton, Homewood Suites by Hilton and Home2 Suites by Hilton. Kuhn and his team introduced Hilton s first joint-brand consumer marketing campaign, BRING IT, creating a new travel category for consumers: all-suites hotels. With a simple yet powerful message Suites for All! the integrated program creatively underscores the tangible and psychological benefits of space while championing the convenience, comfort and value-added benefits shared by the three Hilton brands. Kuhn is also responsible for directing the development of the brands long-range growth plan; focused on driving revenue, improving market share and building brand loyalty for more than 3,000+ hotels across the Focus Service Brands. Previously, Kuhn served as the vice president of marketing for Homewood Suites and Home2 Suites, introducing the Stay in the Groove, Fresh, New Way, Home for Our Nation s Military, Travel MANager, and Home Cooked Meals campaigns and programs. He has also served as the director of marketing for Embassy Suites. Before joining Hilton, Kuhn spent more than 20 years at America Online (AOL) and the American Association of Retired Persons (AARP). Kuhn s work has earned various top industry accolades including Hermes Creative Awards, PRSA Bronze Anvil Awards, HSMAI Adrian Awards, MarCom Awards, PR News PR Platinum Awards and Travel Weekly Magellan Awards. Personally, he has been recognized by HSMAI as one of the Top 25 Minds in Sales and Marketing. Based in McLean, Virginia, Kuhn graduated from Pennsylvania State University with a Bachelor of Science in Business and Health Policy. He and his wife Laura enjoy traveling with their two children, taking care of their two rescue dogs and whenever possible trying to find time to play golf. Brand Leader Bios 12

13 Brand Leader Bios Sean Wooden Vice President, Brand Management Asia Pacific Sean Wooden was appointed Vice President of Brand Management, Asia Pacific at Hilton in October He is responsible for overseeing brand management and brand performance support across Hilton s portfolio of full and focused service brands, including Hilton Hotels & Resorts, DoubleTree by Hilton, Embassy by Hilton, Curio - A Collection by Hilton, Hilton Garden Inn and Hampton by Hilton across Asia Pacific. In this role, Sean leads an international brand performance support team in growing relationships with owner and management company representatives to develop and implement successful and measurable programs aimed at driving revenue, loyalty, culture and quality control as the brands continue to expand rapidly in the region. Sean started his career at Hilton as a head chef at Hilton Portsmouth in the United Kingdom in He subsequently held a number of senior management roles including director of business development at one of Hilton s large convention properties, several hotel general manager roles and was most recently senior director of Brand Performance Support for the Hilton Hotels & Resorts and DoubleTree by Hilton brand portfolios across Europe, Middle East and Africa. Sean holds a diploma in Catering and Hospitality from Highbury Tec Cosham Portsmouth and has undertaken extensive senior leadership development programs within Hilton. In his free time, Sean enjoys spending time with his family, fishing for carp, music, customizing Lambrettas, and playing football. Sean is English and is married to Justine who is from New Zealand and has two children, Daniel (28), Elena (6) and a grandson, Marley (2). Brand Leader Bios 13

14 Brand Leader Bios Tal Shefer Vice President - Regional head, Focused Service Brands EMEA Tal Shefer oversees the brand management for Hilton s Focused Service and Suites brands, Hampton by Hilton, Hilton Garden Inn and Embassy Suites by Hilton across Europe, Middle East and Africa Regional Head. Shefer manages the development of the two brands across the region in a bid to build further brand awareness and expand the focused service offerings. He joined the company in 2001 as part of the ELEVATOR fast track general manager program and has held various positions at Hilton London Metropole, Athene Palace Hilton Bucharest and served as operations manager at the Hilton London Olympia and director of operations at the Hilton London Kensington. In 2007 Shefer assumed the role of general manager at the Hilton Garden Inn Luton North - this was the first Hilton Garden Inn property to open in the United Kingdom and one of the first in Europe. Shefer joined the focused service team in 2010 as director - international brand performance support, a role which has supported the rapid growth of Hilton s focused service brands outside the Americas. There are now more than 150 focused service properties in EMEA and Shefer has played a key role in reaching this milestone. In 2013, Shefer assumed the role of senior director brand performance support EMEA - focused service brands. Since first joining the team in 2010, he has supported the opening of over 100 new hotels in strategic markets and implemented several strategic initiatives to drive revenue, loyalty and profits for Hilton s owners and operators. Shefer holds a Bachelor s degree(hons) in Hotel Business Management from Birmingham City University. Brand Leader Bios 14

15 Brand Leader Bios Craig Dezern Vice President, Brand Communications Craig Dezern is Vice President of Brand Communications at Hilton. In his role, Dezern leads global communications across Hilton s 15 industry-leading brands as well as for the award-winning Hilton Honors loyalty program. One of his responsibilities is to focus on reaching consumer audiences around the world through brand storytelling and marketing communications, including the more than 160 million guests Hilton welcomes every year. A native of Louisville, Ky., Dezern earned his B.A. from Western Kentucky University, with a double major in journalism and English. In 1992, Craig was a journalism fellow at the Yale Law School, earning a Master of Studies in Law. Craig is the professional advisor for the University of Florida Bateman Competition, serves on the board of Historic St. Augustine and recently joined the WKU Department of Communications Advisory Council. Prior to joining Hilton, Dezern spent more than 20 years as a communications leader at the Walt Disney Company. Most recently, Dezern led a team of more than 100 professionals driving earned, owned, social and promotional media campaigns for Walt Disney Parks and Resorts, a family vacation business that spans three continents and includes six world-class vacation destinations and a top-rated family cruise line. Before joining Disney, Craig was an award-winning journalist for The Orlando Sentinel, earning national accolades for feature writing, environmental reporting and public service. Brand Leader Bios 15

16 Media Resources Hilton Garden Inn Bali Ngurah Rai Airport, Indonesia For more information about Hilton Garden Inn, please visit the Hilton Garden Inn Newsroom You can also visit us on facebook.com/hiltongardeninn or twitter.com/hiltongardeninn. For all media inquiries, please contact: Rachel Kenon Director, Hilton Garden Inn Brand Communications Erin Pratt Hilton Garden Inn Brand Communications Liza Mencarini Manager, Hilton Garden Inn Brand Communications Media Resources 16