CRUISING THE DEEP BLUE SEAS AND BEYOND

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2 CRUISING THE DEEP BLUE SEAS AND BEYOND

3 WHY SELL CRUISES?

4 BENEFITS FOR CLIENT

5 Multiple Destinations Pack/Unpack Once Value for what is included Floating Hotel/Resort Choices for every individual/family

6 A ship is called a she because there is always a great deal of bustle around her; there is usually a gang of men about; she has a waist and stays; it take a lot of paint to keep her good looking; it is not the initial expense that breaks you, but the upkeep; she can be all decked out; it takes an experienced man at the helm; she is absolutely uncontrollable. She shows her topsides, hides her bottom and when coming into port, always heads for the buoys. ANONYMOUS

7 COMMON CRUISE MYTHS BUSTED

8 1. I LL FEEL TRAPPED!

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10 REALITY Cruise ships vary in size, but the largest ones are the length of two to three football fields. If your client has claustrophobia as a concern, consider one of the big ships or an itinerary that is port intensive.

11 2. MY CLIENT MAY NOT HAVE FUN

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13 SURE THEY WILL BUT IT IS UP TO THEM

14 REALITY Cruise ships work extremely hard to make sure there are plenty of options for everyone to choose from yoga to drinking, board games to dancing, Broadway type shows to basketball. Some cruise lines have so many options on board, your clients won t have time to do them all and will want to book again to have even more fun. Encourage your client to look online before they depart to view the online actives available on their cruise.

15 3. FEAR OF GETTING SEA SICK!

16 I CAME THROUGH OK THIS YOUR CLIENTS WILL BE JUST FINE

17 REALITY BASED ON MY PERSONAL EXPERIENCE Bonine or Dramamine - OTC Scopalamine drugs The patch - RX required Ginger chews or green apples Acupressure wristband (Reliefband is my favorite, and I won t travel without it) Get plenty of rest before traveling and staying hydrated Get a little something in your stomach Cabin location - midship, lower deck - NOT FORWARD!!

18 4. IT S TOO EXPENSIVE

19 REALITY Oftentimes, the cost is less than land based vacations when you add up the cost of food, hotels, transportation, and entertainment. There are many different cruise lines with different pricing available, from value to luxury The extras are what can add up (gambling and drinking are the two biggest offenders) Try booking during shoulder season or when first released to save on pricing, this can allow budgeting for the extras

20 5. SHIPS AREN T SAFE

21 REALITY Statistics show cruise ships are safer than other forms of travel In 2012, there were 475 deaths due to commercial airline crashes worldwide, more than a million vehicular related deaths and 32 from cruise ships (all from the Costa Concordia tragedy) Cruise ships hold mandatory safety drills to familiarize passengers with location and use of lifeboats.

22 6. I COULD GET SICK AND NEED A DOCTOR

23 REALITY To limit pesky germs like Norovirus - wash hands frequently and then wash them again! Most ships have medical clinics In an emergency, passengers are stabilized and transferred to a facility in the nearest port

24 7. I W O N T L I K E T H E OTHER PASSENGERS

25 OF COURSE THEY WILL

26 REALITY Cruise ships carry between 2,000 and 6,000 passengers, your client is likely to bond with someone of like mind and interests, and if they are a loner and don t like people, there are plenty of quiet spots to find a place to read. Make sure you as their agent research the cruise ship to determine age and demographics before recommending a cruise line or ship for them

27 BENEFITS FOR THE AGENT

28 REASONS TO BOOK MORE CRUISES Very little follow-up with cruises compared to some land based vacations Commissions vary based on the cruise line and can be very nice Once you get started, you can build a base of repeat clients who may want to gain loyalty and status with their preferred cruise line.

29 BOOKING TOOLS Cruisepro - great tool when searching broader range of itineraries, can book with them or use the information you find and book with the cruise line direct - Sign in through Agent Universe Individual Cruise Line booking sites, such as GoCCL, CruisingPower and Oncesource. Training is provided on each site Call in and book direct

30 TRAINING AND RESOURCES

31 Cruise Lines International Association: Attend live training and certification events held by CLIA or the annual Cruise360 in Fort Lauderdale. Be on the look out for webinars to increase your knowledge Most cruise lines offer TA s online training on accessing their booking systems and about their cruises, and some have reward programs for completing or reaching specific training levels.

32 Ship Tours, in person or virtual FAM trips - for your personal research only CRUISE!! Your personal experience will help aid you in selling Contact a fellow agent with your questions utilizing the KTTW family page on Facebook.

33 SO WHICH CRUISE LINE DO I RECOMMEND FOR MY CLIENT?

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35 FIND OUT WHAT THEY LIKE

36 THE FOLLOWING BEST OF INFORMATION WAS COMPILED FROM BASED ON CUSTOMER REVIEWS

37 BEST FOR FAMILIES WITH YOUNG CHILDREN DISNEY CRUISE LINE Most popular itineraries include Bahamas, Western, Eastern and Southern Caribbean that depart from Port Canaveral, Miami or New York, most of these include a port stop at Castaway Cay - recently named Top Cruise Line private Island. ROYAL CARIBBEAN CRUISE LINE CARNIVAL CRUISE LINE

38 BEST FOR FAMILIES WITH OLDER KIDS ROYAL CARIBBEAN CRUISE LINE Best known for Big Ships. The largest ship in the industry is currently The Allure of the Seas and sits 236 ft above the water line and maximum capacity is 6,296. Popular Caribbean itineraries sail from ports such as Miami, FLL, PC, Tampa, New York, Galveston - RCCL also has their own private beach called Labadee on Haiti. NORWEGIAN CRUISE LINE Also very popular in the Caribbean, one of the first to sail the Freestyle way, no reservations needed for dining and the only cruise line to offer a round trip Hawaii itinerary that circles the islands. CARNIVAL CRUISE LINE

39 BEST FOR ROMANCE WINDSTAR CRUISES Small ship luxury cruising to more immersive destinations like Alaska, Arabia and Europe. PAUL GAUGUIN CRUISES Famous for South Pacific Cruising, including Tahiti and Bora Bora PRINCESS CRUISE LINE Most popular are their Alaska itineraries and they have several world cruise segments. They offer round trip sailings from CA to Hawaii and Tahiti, a nice option for clients that don t like long flights. Known for having itineraries in all 7 continents.

40 BEST FOR SENIORS HOLLAND AMERICA LINE Famous for Alaska itineraries CUNARD CRUISE LINE Very popular for transatlantic crossings to/from NY to Southampton and European sailings including a world cruise.

41 BEST ON A BUDGET CARNIVAL CRUISE LINE Fun Ships Many port locations close to home, including Alabama, Florida, New York, Texas and CA, sailing to Mexico, Caribbean, Bermuda and Alaska NORWEGIAN CRUISE LINE MSC CRUISES Europe based company has recently reached out to US passengers in the Caribbean, but are known for Mediterranean itineraries.

42 BEST FOR FITNESS ROYAL CARIBBEAN CRUISE LINE Some ships have rock climbing walls and onboard and surfing on their Flowrider NORWEGIAN CRUISE LINE Many activities including rope courses and dancing til all hours of the night

43 BEST IF WANTING TO SPLURGE! REGENT SEVEN SEAS The most inclusive luxury experience with worldwide destinations. SEABOURN CRUISES All suites, elegant but contemporary, sailing to many destinations worldwide. THE HAVEN ON NCL An exclusive area for guests staying in a certain category of suites

44 BEST FOR FOODIES OCEANIA CRUISES Expansive and Diverse voyages, many with overnight stays to allow for extended port exploration, also known for finest cuisine on board. CRYSTAL CRUISES Award winning luxury cruise line with 4 different World Cruise itineraries to 128 days and an option to switch cruise ships part way through the journey CELEBRITY CRUISES Best onboard dining 4 years in a row, itineraries all over including expedition cruises to the Galapagos islands.

45 BEST FOR ENRICHMENT CUNARD CRUISES CRYSTAL CRUIES OCEANIA CRUISES

46 BEST FOR NIGHT OWLS/PARTY GOERS NORWEGIAN CRUISE LINE CARNIVAL CRUISE LINE MSC CRUISES

47 BEST ENTERTAINMENT DISNEY CRUISE LINE Frozen and Tangled at Sea! Disney movies ROYAL CARIBBEAN CRUISE LINE Broadway shows Grease, Hairspray, Cats and Mama Mia! Karaoke Bars and Comedy Clubs NORWEGIAN CRUISE LINE Dueling pianos

48 BEST FOR EXPLORING ASHORE AZMARA CLUB CRUISES Inclusive amenities and destinations throughout Caribbean, Europe, South America CELEBRITY CRUISES VIKING CRUISES Most known for their European River cruises, have also introduced Egyptian Nile cruises

49 BEST FOR WATER LOVERS WINDSTAR CRUISES PAUL GAUGUIN CRUISES SEABOURN CRUISES

50 BEST FOR THE SOLO TRAVELER NORWEGIAN CRUISE LINE 100 sq ft solo cabin, with a shared social space HOLLAND AMERICA LINE Singles partners program and dance hosts on board. CRYSTAL CRUISES Gentleman hosts available for dining and dance partners as well as Table for 8 program

51 WHERE SHOULD MY CLIENT CRUISE?

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53 20 CRUISES & PLACES I VE SAILED 5 CONTINENTS DOWN - 2 TO GO! AUSTRALIA - NEW ZEALAND SOUTH AMERICA HOLY LAND (ISRAEL, TURKEY, ITALY, GREECE) ENGLAND/SPAIN/FRANCE PANAMA CANAL ASIA (Singapore, Vietnam,Thailand) MEXICAN RIVIERA/ENSENADA (2) ALASKA PACIFIC NORTHWEST HAWAII NEW ENGLAND (2) CARIBBEAN - WESTERN (2), EASTERN (3) AND SOUTHERN (2)

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55 Twenty years from now you will be more disappointed by the things you didn t do than by the ones you did do. So throw off the bowlines, sail away from the safe harbor. Catch the trade winds in your sails. Explore. Dream. Discover. MARK TWAIN