Aloha and Welcome to Palm Cottage at Tranquil Palms! 4356 Opana Pl Haiku, HI House Book. Info: Need to know Nice to know

Transcription

1 Aloha and Welcome to Palm Cottage at Tranquil Palms! 4356 Opana Pl Haiku, HI House Book Info: Need to know Nice to know We re so pleased you re here! Sincere Mahalo ( Thank you ) for choosing to stay with us. We wish you an enjoyable stay here in our lovely and quiet little corner of Haiku on Maui s North Shore. House Book Palm Cottage Robert & Stephanie Oswald Page 1

2 Need To Know Items: Summary Page Contact Info: Hosts: Robert & Stephanie Oswald, cell / text , RPC.oswald@gmail.com Address: 4356 Opana Pl, Haiku, HI Lockbox combination is: 0538 Cottage has no phone, guests please use your cell phone. Best cell signal is on the deck. Emergency: Cell phone Dial for fire, police and ambulance. Get connected to the Cottage s WiFi internet access for better cell phone calls. WiFi Networks: Cottage-5.0G Password: palmcottage Cottage-2.4G Password: palmcottage Life at Palm Cottage is Good! A few Bug Control tips for the tropics: Do not leave any food out in the open. Wipe-up all crumbs and spills ASAP. Put all food waste into Green Waste Container (stainless steel) next to kitchen sink. Waste bin at end of counter is for clean food containers rinsed to remove all food traces. Anything of interest to bugs must be wrapped and taken to the outside trash bin in the carport, or stored in the freezer until Trash Day. Trash Days: Tue & Fri 6 a.m. Please take bagged Trash to the bin by the street the day before. No trash (or sanitary products) down the toilets, only water down the sinks. Cottage is on cesspool so normal waste only to avoid clogs and damage. Please respect our neighbors privacy remain on our Tranquil Palms property. Enjoy our lovely Tranquil Palms farm grounds, walk around and pick any ripe fruit you like. But please stay INSIDE the dense Palm-tree hedges that border the perimeter of our property. And please do not approach the lower level of the Main House that s our other rental unit. (Hosts Robert & Stephanie reside in the Main House upstairs.) Be sure to enter and leave the Tranquil Palms property ONLY via the concrete driveway down to Opana Place. Do NOT trespass onto adjacent properties! And do NOT pick other properties fruit as they are commercial farms producing cash crops. We depend upon the good will of our neighbors. House Rules: Check-in after 3 pm, Check-out by 10 am unless Owners have agreed to other arrangements. Quiet hours: 9 pm to 8 am. Amplified sound (music, TV) may not be audible outside the Cottage. No Smoking near the Cottage; Guests responsible for smoke-odor cleaning charges regardless of where the smoking occurred. See details on these items and other information below. House Book Palm Cottage Robert & Stephanie Oswald Page 2

3 WIFI - Get Connected: Get Signed-in to Palm Cottage s WiFi Cell signal in this remote area of Haiku for all carriers - is very weak due to few cell towers. The best signal is Verizon s, and even that is often not strong enough to be usable. The best-possible signal at Palm Cottage seems to be outside on the deck. o Or better yet, sign-in your Smart Phone to the Cottage s WiFi to reliably make cell phone calls over the Internet. Smart Phones and cell phones capable of WiFi calling (termed Advanced Calling on Android devices), can use the Cottage s WiFi access point. o Log-in your cell phone via your phone s WiFi connection menu. o Network: o Password: Cottage-5.0G a fast 5.0G connection Cottage-2.4G if your device requires a 2.4G connection palmcottage (all lower case, same password for both) Your phone might require you to manually enable the WiFi ( Advanced ) Calling function. The above log-in is also for your other Wi-Fi-enabled internet devices, ipads, tablets, notebook PCs, etc that connect to the Internet. House Book Palm Cottage Robert & Stephanie Oswald Page 3

4 Watching TV: TV program content is through the PlayStation Vue App. Note: There is no PlayStation box, nor are there are video games. PlayStation Vue is for viewing TV programs only. Samsung TV Remote: for On/Off & Volume. Amazon Fire Remote: for everything else: i.e. channel Menu (aka Guide in PlayStation Vue) Continued Next Page House Book Palm Cottage Robert & Stephanie Oswald Page 4

5 1. TV power on with Samsung remote. Samsung logo screen comes on in ~10-seconds, followed by Amazon Fire home screen, at right. 2. Using the Amazon Fire Remote Press the DOWN button (bottom of the black Navigation ring) TWICE to Choose/Expand the PlayStation VUE logo icon, at right. Then press Select (center of the ring) for PS Vue app. 3. PlayStation Vue logo in upper-right corner confirms you re on the correct application. Last channel viewed is the initial channel. 4. Back-Arrow twice to clear the You re Watching windows from the screen, or they will go away in a few seconds. For the channel Guide and Recent Channel: Long-press the Amazon Fire Menu button. To exit the Guide and get back to the current channel: Back button. House Book Palm Cottage Robert & Stephanie Oswald Page 5

6 Life at Palm Cottage - Food Waste & Trash Here in the tropics, it s important to be diligent with your food trash; the local bugs are very opportunistic and will eagerly go for any food, crumbs, or trash left out. Here are some tips to enjoy a bug-free stay: Put all kitchen food waste including egg shells, tea bags and coffee grounds into the plastic-bag liner in the Green Waste container next to the sink on the counter. When a Green Waste bag is around ½-full or prior to taking out the trash tie the bag closed with a knot and take it to the outside trash can. There are additional green waste bags in the kitchen drawer. The large kitchen trash can on the ground at the end of the counter should only be used for non-food trash or food containers that have been rinsed of all traces of food; else the food will be found by bugs. The kitchen sink has no disposer, so PLEASE do not put food waste down the drain as that will clog the Cottage s cesspool. Small food particles from washing dishes and small amounts of coffee grounds from rinsing the filter basket OK. Full kitchen and bathroom trash container bags should be transferred out to the large trash can in the carport. Kitchen trash bags are located under the kitchen sink. Small trash bags for bedrooms / bathroom are located in the large pantry cupboard. There is no recycling curbside pickup here. Guests wishing to recycle may take cardboard and rinsed glass and aluminum containers to the County Redemption Center, corner of Pauwela Rd and Hana Hwy on the way to Pa ia. Mahalo for recycling! On Monday and Thursday nights, please take bagged trash to the large wheeled trash bin at the base of the driveway near the street. o If you miss Monday or Thursday, you can put trash in the driveway bin near the street on other days, as needed. Local wildlife and other fauna: o Mosquitoes Closing screen doors and window screens will keep them outside where they belong. Liberal use of repellant is recommended. House Book Palm Cottage Robert & Stephanie Oswald Page 6

7 o Geckos They look just like the cute little Geico insurance guy in the TV commercials. They re a couple inches in length, they do not bite or sting and just mind their own business hunting bugs! They DO keep the bug population down. So, we LIKE geckos, and we hope you enjoy your interaction with these harmless local fauna. o Chickens Some are feral (wild), and some are from the neighbors coop. They re free-range, and we like them ranging-on over to our place because they you guessed it keep the bug population in check. There s no rooster only hens so none of that tedious pre-dawn crowing. o Makena the local free-range cat. She s a tabby, and can be very friendly to cat-people. Interacting with Makena outside and on the Cottage deck is fine but please do not allow her to come inside. There s another all-black cat in the area as well but no info on that one. o Koa born ~2017. He s a very playful and energetic Black Labrador from our neighbor to the North (uphill and the opposite side of the yard from the Cottage). Koa is a determined boy who breaks-through his invisible fence between the two yards to come over and see our very cute though much older Border Collie, Sophie. Koa barks sometimes and runs around, but he s never been aggressive so don t worry if you see him. House Book Palm Cottage Robert & Stephanie Oswald Page 7

8 Everyday Stuff! - Cleaning, Laundry, Beach Fun & Breakfast Cleaning, Laundry, Beach Fun The Cottage has been cleaned and furnished with fresh linens and towels prior to your checkin. Please let us know if anything was overlooked or is not to your liking. As is normal with vacation rentals, daily cleaning and housekeeping services are not provided during your stay. We appreciate you doing your own laundry and light housekeeping during your stay to leave the home pretty much as you find it at check-in. That helps us keep the Cleaning Fee as low as possible. Mahalo! The provided beach towels (striped/patterned) are for your day-trips to Maui s lovely beaches. Please do not take the bath towels to the beach. Upon returning, please shake-out clothing and rinse shoes and feet with the hose to avoid getting sand inside the Cottage. Please do not bring used beach towels back into the Cottage. Beach chairs, boogie boards, cooler and umbrella are available for your use at the beach. These items are located in the large brown storage box in the carport (cooler on the laundry shelf). Please shake or rinse-off off sand before returning the items to storage. The garden hose at the base of the Laundry stairs may be used to hose-off beach items, shoes, etc. Breakfast To respect your privacy, breakfast is a self-catered (prepared by you) island-breakfast. We provide almond milk, individual boxes of cereal, coffee beans, tea bags, a selection of breakfast bars, packaged snacks and a breakfast bread item (banana bread / muffins for example). This is meant to get you started until you go grocery shopping. If you need items restocked, please let us know. Tap water is from County of Maui and is safe to drink. House Book Palm Cottage Robert & Stephanie Oswald Page 8

9 Toilets: Normal Waste ONLY, Please! The Cottage s toilet and sinks drain to a cesspool not a sewer. So please do not put ANY foreign material food waste, trash, sanitary products, etc down the sinks or toilets. Mahalo! House Book Palm Cottage Robert & Stephanie Oswald Page 9

10 Neighbor Privacy, Cottage Operations: Neighbor Privacy: Please respect our neighbors privacy remain on our Tranquil Palms property. Enjoy the lovely Tranquil Palms farm grounds, walk around and pick any of OUR ripe fruit you like but please stay INSIDE the dense Palm hedges that border the perimeter of the property and please do not approach the lower level of the Main House that s our other unit. (Hosts Robert & Stephanie live in the Main House upstairs.) Enter and leave the property ONLY via the concrete driveway down to Opana Pl. We depend upon the goodwill of our neighbors! Mahalo for your cooperation. a. Water Emergency Turn-off: 1. The Cottage s water shut-off valve is located outside, on the rear of the building. 2. The valve is out of sight. There is a House Water Shut-Off sign down low on the house, near the electrical panel. 3. Reach up under and behind the top gray board, directly behind the sign, and you ll feel the valve handle. 4. Turn valve ¼-turn CW to turn OFF all Cottage water 5. And of course call Robert: b. Air Conditioners: Maui s lovely climate is best-enjoyed with the windows open and the tropical breezes blowing through the house. That is one reason why homes here generally have no central heating and cooling. House Book Palm Cottage Robert & Stephanie Oswald Page 10

11 But when you require a bit of respite from the warm and humid summer afternoons, the bedroom air conditioners offer a welcome retreat. Electricity in Hawaii is generated by oil-fired power plants - supplemented a bit by wind and solar, of course. But electricity here is expensive at 2-3 times the mainland price another reason for no central HVAC here. You re welcome to enjoy the bedroom a/c units. In light of the above, when operating the a/c units, we ask that you A/C Controls Completely close the bedroom door and windows. Use the a/c only when present in the bedrooms. Please do not leave the a/c running when you re not in the Cottage. These a/c units are sized to quickly cool-down the bedroom for you Nights here are naturally cool. So the best use of the a/c is to cool-down the bedroom, and then turn off the a/c and open the windows. The a/c remote has the same a/c controls as the front panel. Power button illuminates the display, which dims after controls are set. Up/Down arrows set the desired temperature. Mode button selects one of three modes: 1. Cool: Fan runs continuously, compressor cycles On and Off to hold set temperature. 2. Fan: Fan-only setting, no cooling compressor does not run. 3. Econ: Same as Cool, but fan turns On and Off as the compressor cycles On and Off. Speed controls the Fan speed Low, Med, High Fan stays at the selected speed. Auto fan speed varies automatically. Mahalo and enjoy! House Book Palm Cottage Robert & Stephanie Oswald Page 11

12 c. Power Outages: Located in a rural area we are subject to power outages from Maui Electric Company. These are usually brief in duration. There are flashlights plugged into the kitchen outlets for your use during power outages. o Flashlights may be set to illuminate during power outage an automatic night light. The electric panel is located just outside Bedroom 1. Please verify that the outage is not from a tripped breaker. If the power outage lasts longer than is tolerable, please call Robert Oswald to check with Maui Electric. d. Keys / Lockbox: The lockbox is located on the side of the Cottage at the bottom of the stairs by the carport. Lockbox combination is: 0538 Once you have accessed the Cottage, we recommend returning the key to the lockbox and using the extra keys located on the kitchen counter. On your departure, please use the keys from the lockbox to lock the security screen doors and then return the keys to the lockbox again. e. Bathrobes / Slippers: There are bathrobes located in each bedroom for your use during your stay. On departure day please leave any used bathrobes on the bed with used linens so the cleaner will know they are to be washed. Unused robes please leave hanging in the closet. The slippers are yours to keep. f. Propane Grill: Open the valve on the propane tank. Turn 1 st grill knob On Immediately press starter to light, or light with butane lighter. If the grill does not light, turn OFF propane tank & grill knob: call Robert Oswald After each use of the grill, please turn off the grill knobs and the propane tank valve. If you have difficulty lighting, or if the propane runs out, please call Robert Oswald: g. Dishes Disposable: Due to Maui water use restrictions we do not have a dishwasher. If you prefer not to wash dishes by hand, we have supplied disposable plates, bowls and cutlery for your use. Please be sure to rinse these off before throwing in the trash to avoid bugs. House Book Palm Cottage Robert & Stephanie Oswald Page 12

13 Groceries: Costco, Walmart, and Target are all located in Kahului, near the airport approx. 25-minute drive. There are two Safeway grocery stores in Kahului along with other grocery store options, Foodland for example. Haiku is the nearest small town and there is a small grocery store along with restaurants, food trucks, post office and other stores. Haiku is approximately 15-minute drive. Jaws Country Store located 2- minutes walk down Ulumalu Rd on the Hana Hwy (walk down the hill on Ulumalu Rd, turn right and you re there!) has a few food items for sale. Also has breakfast and lunch prepared food items and coffee, smoothies etc if you fancy a quick bite or beverage. On W. Kuiaha Rd (10 mins away) there s another small convenience store, Pauwela Store open from 8am 10pm. They also have a few to-go food items. Next door to the Pauwela Store is Baked on Maui selling prepared food, bakeries and banana bread! Pa ia has a grocery store, Mana Foods, which is located on Baldwin Ave amongst the other stores and restaurants. Other dining suggestions are mentioned at the end of the house book. There are many dining options for you in the nearby towns of Haiku, Makawao, Pukalani, and Pa ia. House Book Palm Cottage Robert & Stephanie Oswald Page 13

14 DEPARTURE Day: Check-out time 10 a.m. unless other specific arrangements have been made and agreed-to by Hosts. This is because the cleaners will be coming to the Cottage immediately upon your departure to ready it for the next Guest check-in. What you can do.. Kindly help-out with as many of the tasks listed below as you please. If you don t have time or are otherwise not inclined that s OK. TOWELS & LINENS: o Please strip any used bed linens and place on bed. o Run a washer-load of used towels. Leaving a load running in the washer when you depart is OK. o Place used, non-washed towels in a pile in the bathtub or outside on the washer, so we ll know to wash them. o Leave folded clean, dried towels back in the linen cabinet. o Place beach towels on washer to keep the sand out of the house. o Please used bathrobes on the bed with any used bed linens. Please leave unused bathrobes hanging in the closet. DISHES: o Please wash dishes and put them away if possible, or washing and leaving them in the sink drying rack is fine. FOOD ITEMS: o Clean out any perishables you may have in the pantry, fridge or freezer and place in the trash. TRASH: o Empty kitchen and bathroom trash and place in the trash can at the bottom of the driveway by the street. LIGHTS, FANS, A/C, PROPANE - please turn off o Lights & fans- OFF o BBQ propane tanks- Valves OFF House Book Palm Cottage Robert & Stephanie Oswald Page 14

15 o A/C OFF WINDOWS & DOORS- CLOSED & LOCKED Place the key back in the lockbox at the bottom of the stairs by the carport. o Please leave windows slightly open, blinds pulled-back to avoid the wind. o Doors: Lock the security screen doors and leave the interior doors open. DAMAGE: o Please inform us of any damage that may have occurred or if anything is not working properly. We understand that things happen, and we d appreciate you letting us know so that everything can be ready for the next Guests. Mahalo for being our Guests. Best Wishes, have a pleasant trip home, and we hope to see you again! House Book Palm Cottage Robert & Stephanie Oswald Page 15

16 Haiku-area Restaurants: Jaws Country Store 4320 Hana Hwy, Haiku, HI (808) Colleen s at the Cannery 810 Haiku Rd, Haiku, HI (808) Mediterranean Grill 810 Haiku Rd #1, Haiku, HI (808) Veg Out 810 Kokomo Rd, Haiku, HI (808) Maui Kombucha 810 Kokomo Rd, Haiku, HI (808) Bailey s Café 810 Haiku Rd, Haiku, HI (808) Satrang 810 Haiku Rd, Haiku, HI (808) Kings BBQ 810 Kokomo Rd, Haiku, HI (808) Mama s Fish House 799 Poho Pl, Paia, HI (808) Nuka 780 Haiku Rd, Haiku, HI (808) Flatbread Company 89 Hana Hwy, Paia, HI (808) Charley s Restaurant and Saloon 142 Hana Hwy, Paia, HI (808) Café Mambo 30 Baldwin Ave, Paia, HI (808) Café Des Amis 42 Baldwin Ave, Paia, HI (808) Nylos Restaurant 115 Baldwin Ave, Paia, HI (808) Paia Inn Café 93 Hana Hwy #3, Paia, HI (808) Paia Fish Market 100 Baldwin Ave, Paia, HI (808) Hali'imaile General Store 900 Haliimaile Rd, Makawao, HI (808) House Book Palm Cottage Robert & Stephanie Oswald Page 16

17 Nearby Beaches Ho'okipa Beach Park Hana Hwy, Paia, HI Baldwin Beach Park Paia, HI Baby Beach Sprecklesville 207 Kealakai Pl, Paia, HI Kanaha Beach Park Amala Pl, Kahului, HI Haycraft Beach Park 399 Hauoli Street, Maalaea, HI Kihei, Wailea and other West-side Beaches too many to list. Please visit: House Book Palm Cottage Robert & Stephanie Oswald Page 17

18 Things To Do Nearby Maui Webcams / Checking Weather: If there s inclement weather, aka rain, at Tranquil Palms, it s very likely there s sunny weather elsewhere on Maui. The island is a series of micro-climates and as we re located in the tropics it s an ever-changing weather system. There are lots of webcams available by searching online for you to check out the weather at different locations on Maui including various beaches. Here are some webcams for you to look at Twin Falls Waterfalls and Hike 6280 Hana Hwy, Haiku, HI Na'ili'ili-haele Stream & Waterfall 8310 Hana Hwy, Haiku, HI Bike Maui (Haleakala Biking) 810 Haiku Rd #120, Haiku, HI NorthShore Zipline Co Kauhikoa Rd, Haiku, HI Hali'imaile Distillery Tour & Tasting Room 883 Haliimaile Rd, Makawao, HI Road To Hana Mile Marker Zero (Route 360) 5572 Hana Hwy, Haiku, HI It s impossible to list everything there is to do please visit: House Book Palm Cottage Robert & Stephanie Oswald Page 18

19 Other Info: Start your Maui farm-to-table adventure at one of these popular farmers markets. Central Maui Maui Mall Farmers Market & Craft Fair Tuesdays, Wednesdays, Thursdays, 7 a.m. 4 p.m. Kaahumanu Avenue (808) Maui Swap Meet Saturdays, 6 a.m. 1 p.m. University of Hawaii, Maui College (lot nearest to Kahului Beach Road) (808) Maui's Fresh Produce Farmers Market Tuesdays, Wednesdays, Fridays 8 a.m. 4 p.m. Queen Kaahumanu Shopping Center (center stage area) Kaahumanu Avenue, Kahului (808) Kumu Farms Tuesday-Saturday 10 a.m. 4 p.m Honoapiilani Hwy, Waikapu (808) Upcountry Maui Upcountry Farmers Market Saturdays, 7 a.m. noon Pukalani Longs Drugs at Kulamalu 55 Kiopaa Street, House Book Palm Cottage Robert & Stephanie Oswald Page 19

20 West Maui Farmers Market of Maui-Honokowai Mondays, Wednesdays, Fridays, 7 a.m. 11 a.m. Hawaiian Motors parking lot (across from Honokowai Park) (808) South Maui Farmers Market of Maui-Kihei Mondays, Tuesdays, 8 a.m. 4 p.m. Suda Store parking lot on South Kihei Road (808) East Maui Ono Organic Farms Farmers Market All day Monday, Thursday Hana Highway Old gas station, Hasegawa General Store Hana Fresh Mondays, 3 p.m. 6 p.m. Thursdays, 11 a.m. 3 p.m. Saturdays, 7:30 a.m. 1:30 p.m. Hana Medical Center House Book Palm Cottage Robert & Stephanie Oswald Page 20

21 House Book Palm Cottage Robert & Stephanie Oswald Page 21

22 Notes: House Book Palm Cottage Robert & Stephanie Oswald Page 22

23 For Guests safety and comfort, and out of mutual consideration, Owners respectfully request and require Guests observance of the following Tranquil Palms Rental Terms and Posted House Rules. Rental Terms 1. Booking details shall be as stipulated in the contract terms of the booking agent i.e. AirBnB, VRBO, or direct booking: a. Rent, damage deposit, cleaning fee, and other payments, b. Cancellation policy and damage deposit refund, c. Arrival ( check-in ) and Departure ( check-out ) dates and times as above, unless other arrangements have been agreed-to by Owners in advance. 2. One Guest must be age 21+. Maximum four (4) adult Guests allowed. 3. Minor-Guests age 10+ are permitted, provided Parent/Guardian is present and agrees and acknowledges: a. Tranquil Palms is a working orchard-farm, and that the premises have not been childproofed. b. Child-Guests shall be accompanied and supervised at all times by a Parent/Guardian or other Adult-Guest in the party. 4. Responsible smoking/vaping is permitted outdoors only, and at least 50 feet from any building. a. Responsible means such that no smoke, vape, smoke odor, or vape odor enters any building. b. Guests are responsible for any smoke/vape odor damage during their lease period per #8 below. 5. Recreational use of illegal/controlled substances anywhere on the Tranquil Palms premises is prohibited. a. Legal use of otherwise controlled substances for legitimate medicinal purposes may be permitted if disclosed and documented by the Guest to the Owners at the time of booking request, and approved by the Owners. House Book Palm Cottage Robert & Stephanie Oswald Page 23

24 b. Guest agrees that willful breach of this policy by the Guest and/or anyone in the Guest s party - may result in the Guest party s immediate eviction. 6. Tranquil Palms is meant for Guests seeking peaceful, quiet solitude. a. Kindly keep voices and sound levels down between 9 PM and 8 AM. b. Amplified sound (TV, music, etc) that is audible beyond the home is not allowed at any time. 7. Guests agree to be financially responsible for loss or damage to the premises or its contents which may be caused by Guests - or others invited onto the property by Guests. 8. Damage does not include normal wear and tear, of course. a. But damage DOES include smoke odor in the home from the Guests smoking/vaping whether or not the smoking/vaping was done indoors or outdoors. b. Financially responsible means Guest payment to Owner for remediation of loss caused or allowed by the Guest. 9. Security Camera Disclosure - Please note: Owners are committed to Guest Privacy. a. As is true of many vacation rental properties, outdoor areas are video-monitored for security. i. Please be assured that the cameras are directed away from and not looking into your rental unit. b. And be assured that there are no cameras inside the rental units. 10. In the event that house or house property (i.e. keys, beach gear) that was present at Guest arrival are damaged, removed, lost, or otherwise not present after Guest check-out, Guest is responsible for repair/replacement cost and/or Service Fee. Repair/replacement costs and/or Minimum Service Fee of $50 will be deducted from Guest Security Deposit Refund. Guest may be responsible for loss/damage costs over and above the amount of the Security Deposit. 11. Guests agree to indemnify and hold Homeowner harmless from any liability for personal injury or property damage sustained by Guests or parties allowed onto the property by Guests. 12. In the event of a dispute over the rights or obligations of either party to this Rental Agreement, the prevailing party shall be entitled to recover its reasonable attorney fees, costs and expenses incurred. House Book Palm Cottage Robert & Stephanie Oswald Page 24

25 Rental Terms for AirBnB Bookings Only (Do NOT Apply to VRBO and direct bookings.) 1. Guest acknowledges that Guest payments to AirBnB do not include the mandatory State of Hawaii General Excise Tax (GET) and Maui County Transient Accommodation Tax (TAT). 2. Per AirBnB rules and Hawaii statue, Guest agrees to pay GET and TAT directly to Owners upon arrival and check-in at Tranquil Palms. 3. Tax payment to Owners to be via major credit/debit card i.e MC, Visa, etc. 4. Total of GET and TAT is 14.42% of rent, plus credit/debit card processing fee. Tranquil Palms Posted House Rules 1. Quiet hours are from 9:00 p.m. to 8:00 a.m., during which time the noise from the Tranquil Palms rental unit shall not disturb adjacent neighbors or Guests. 2. Amplified sound (TV, music etc) audible outside the Tranquil Palms rental unit is prohibited. 3. Vehicles shall park in the designated parking areas and shall not be parked on the street. 4. There is No Smoking of any kind allowed indoors or within 50 feet of any building. Please dispose of any smoking waste (i.e. cigarette butts) in an outside trash bin do NOT bring inside. Guests are responsible for the cost of removing any lingering smoke odor they caused, regardless of how or where the smoking was done. Guests agree to pay such costs or that they may be deducted from Guests security deposit refund. 5. Illegal drug use is prohibited anywhere on the property. Violation may result in immediate eviction of the Guest Party. 6. When leaving for the day, please: o Turn off A/C and electric items. House Book Palm Cottage Robert & Stephanie Oswald Page 25

26 o Close window sliders or leave open around 2-inches, with the blind vanes pulled back so the wind does not blow the vanes around. (Blind vanes can detach in our lovely tropical breezes.) o Interior doors can remain open on their latches, but please lock the security screens or sliders. o Owners are not responsible for Guest belongings. 7. As is standard practice with vacation rentals and to maximize your privacy, housekeeping services are not provided during your stay. Prior to entering the home: kindly remove your shoes, shake beach sand out of all clothing, and store all items that have been to the beach outside. The garden hose is handy for rinsing. 8. When you are away, please lock the doors and sliders. We believe our home is safe and secure, but 9. Important: Put ONLY water down the sink drains and only normal waste and toilet paper down the toilets, please! We are on septic/cesspool and therefore no waste materials including sanitary products - may be disposed-of down the drains or toilets. 10. Premises are for registered guests only. No Parties, events, or group gatherings of any kind with anyone other than registered Tranquil Palms Guests are permitted. Mahalo for Your Cooperation! House Book Palm Cottage Robert & Stephanie Oswald Page 26