Have a safe trip to us!

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1 Name Reservation #

2 Thank you for booking with us. With so many choices we are delighted that you chose to stay with us and our family here at Palm Tree Vacation Homes, and we hope that your stay is pleasant and you have a fantastic vacation. This packet provides you with some information to make your arrival and stay with us as pleasant as possible. Please take some time to read and familiarize yourself with this packet, and make sure you print it out and bring it with you. If any questions come up between now and your arrival date, please feel free to call or us. Our normal office hours are 10am-5pm Monday-Friday and 2-5pm Saturday, however these may vary. We can always be reached at or reservations@closesttodisney.com We hope you have a fantastic stay and a magical vacation with us. Let us know if you need anything to make your stay the best ever! On behalf of our family at Palm Tree Vacation Homes, Have a safe trip to us! facebook.com/palmtreevacationhomes twitter.com/closesttodisney

3 Our address is at: Palm Tree Vacation Homes 7816 West Irlo Bronson Memorial Hwy (also US192) Kissimmee, FL Tel: Txt: CHECK IN: CHECK OUT: 4pm 10am If you arrive after hours, your arrival pack will be in the lock box outside our office, as you look at the door on your left. To open the box: 1. Press the C button 2. Press the buttons (in that order) 3. Press the KEY symbol 4. Once you have removed your envelope, please make sure the lock box is shut securely. Note: If you enter the wrong code 3 times, there is a 5 minutes delay before you can start the process again. This code will only open the secure lock box; it WILL NOT open the drop box, or the office front door. In the unlikely event of there being no envelope in the lock box with your name or confirmation number on please call us on or text us at **PLEASE DO NOT UNDER ANY CIRCUMSTANCE REMOVE ANY OTHER ENVELOPE OTHER THAN THE ONE WITH YOUR NAME AND CONFIRMATION NUMBER ON IT**

4 Our address is: Palm Tree Vacation Homes 7816 West Irlo Bronson Hwy (US192) Kissimmee, FL, Tel: Txt: Important note: Please note that some GPS systems will not take you directly to our front door. If you will be using GPS to guide you here, make sure you print and use the directions below to assist you in the final part of the journey. Please note that some of these routes are Toll Roads which include unmanned automated tolls. So please ensure that you have a few dollars in quarters. If you are travelling from ORLANDO INTERNATIONAL AIRPORT (MCO) Leave the airport via the NORTH exit to WEST Hwy 528/BEACHLINE. Head WEST on Hwy 528/BEACHLINE to the I-4 exit, approx. 7 miles Take I-4 WEST to exit 64 (US192 West). Head WEST on US-192 to Mile Marker 5. Just after Mile Marker #5, take a LEFT at the set of lights onto FORMOSA GARDENS BLVD (there is a Red Turn RIGHT into the FORMOSA GARDENS SHOPPING CENTER and the Palm Tree Vacation Homes Welcome If you are travelling from INTERSTATE 4 From I-4 take exit 64. Head WEST on US-192 to Mile Marker 5. Just after Mile Marker #5, take a LEFT at the set of lights onto FORMOSA GARDENS BLVD (there is a Red Turn RIGHT into the FORMOSA GARDENS SHOPPING CENTER and the Palm Tree Vacation Homes Welcome

5 If you are travelling from the NORTH 7816 W. Irlo Bronson Hwy, Kissimmee, FL From I-75 take the FLORIDA TURNPIKE SOUTH. Stay on the Florida Turnpike until you reach I-4 WEST. Continue WEST on the INTERSTATE 4. From I-4 take exit 64. Head WEST on US-192 to Mile Marker 5. Just after Mile Marker #5, take a LEFT at the set of lights onto FORMOSA GARDENS BLVD (there is a Red Turn RIGHT into the FORMOSA GARDENS SHOPPING CENTER and the Palm Tree Vacation Homes Welcome If you are travelling from the SOUTH Take the FLORIDA TURNPIKE NORTH to EXIT 244 Kissimmee-St. Cloud (US 192 & US 441). Follow signs to US-192 WEST. Once on US-192, continue WEST, please note the mile marker signs on the side of the highway, they will begin at Mile Marker 15. Just after Mile Marker #5, take a LEFT at the set of lights onto FORMOSA GARDENS BLVD (there is a Red Turn RIGHT into the FORMOSA GARDENS SHOPPING CENTER and the Palm Tree Vacation Homes Welcome If you are travelling from the SANFORD AIRPORT Head WEST on Airline Ave towards Red Cleveland Blvd Turn RIGHT E Airport Blvd Turn LEFT into the entry ramp to Orlando and Merge onto SR-417 South (SR-417 is a Toll road) Follow the SR-417/CENTRAL FLORIDA GREENWAY to exit #2 (TWO). Turn RIGHT onto Celebration Ave. At the 2 nd set of traffic lights take a LEFT onto US-192. Just after Mile Marker #5, take a LEFT at the set of lights onto FORMOSA GARDENS BLVD (there is a Red Turn RIGHT into the FORMOSA GARDENS SHOPPING CENTER and the Palm Tree Vacation Homes Welcome DISCLAIMER: As with any directions, you should always check for diversion signs or construction, and follow all traffic safety provisions. While Palm Tree Vacation Homes strives to maintain the accuracy of directions, we cannot accept liability for changes to directions caused by third parties or the Florida Expressway Authority.

6 Q. What happens when I arrive in Florida? A. The Palm Tree Vacation Homes Welcome Center is located conveniently on US192, about a 30 minute drive from Orlando International Airport and just minutes from the Walt Disney World Resort and your vacation home. Once at the Welcome Center we will give you your keys and directions and help with any last minute questions you might have. Should you arrive after hours then you will use the afterhours lock box to pick up your arrival pack. Q. What time is check-in & check-out? A. Check-in is after 4pm and check-out is by 10am. Due to our high standards for cleanliness, not all units will be ready for early check-in prior to 4pm. We ask for your patience and suggest that you have alternate plans available. Q. What if something goes wrong during my stay? A. We pride ourselves on the quality of the homes, and are confident that you will be extremely happy with your home. However, from time to time things beyond our control do surface, but we are more than happy to resolve the issue within 24 hours, but in some incidents professional attention is required and we will get this solved as quickly as possible. Q. What is provided in the home and what do I need to supply myself? A. The better question would be -- what ISN'T provided! The reason many of these items aren't provided, basically to keep the cost per night, low to you the guest!!! Each home comes complete with a fully equipped kitchen including a refrigerator, freezer, oven, range, microwave, dishwasher, cookware, toaster, coffee maker, dishes, silverware, glasses, and utensils. There is also a full size washer and dryer right in the home. All homes also come with an iron, ironing board, hairdryer, and even linens and towels! While we try and provide each guest with everything they will need, there are some items that are not provided in the homes. While bath and hand towels are provided, you may want to bring your own beach towels and wash cloths as these are NOT provided in the homes. Starters of toilet paper and soap are provided, but you may need to supply more of these as your vacation progresses. In addition, any basic toiletry items such as shampoo, conditioner, body wash, toothpaste, etc. are NOT provided and must also be provided by the guest, as well as grocery supplies. However, we do offer a Grocery Starter Pack service, whereby you can enjoy much needed essentials (milk, bread & coffee, etc.) and other refreshments without having to go shopping as soon as you arrive. See more information below and simply complete form and return it to us 48 hours prior to your check in date, and we will have the groceries placed in your rental prior to your arrival. If you can't find an answer here or on our Rental Information page located at please us at guestservices@closesttodisney.com

7 Last Name: Reservation #: Arrival Date: Please tick one or more or the welcome packs listed below:- (*Brands may vary*) o Food Pack 1 $60 - Tea, Coffee (including filter papers), Milk (1gl), Sugar, Orange Juice (½gl), Bread, Butter, Jam, Toilet Roll (4-pk), Water o Food Pack 2 $85 - Tea, Coffee (including filter papers), Milk (1gl), Sugar, Orange Juice (½gl), Bread, Butter, Jam, Cereal (specify), Ham, Cheese, Oil, Eggs, Bacon, Cookies, Chips, Coke, Sprite, Toilet Rolls (4-pk), Water. o Utility Pack - $40 Dish Cloths, Scrubby Sponge, Trash Bags, Dishwasher Gel, Laundry Detergent, Toilet Rolls (4-pk) & Bath Soap. TOTAL: (10% off if you combine Food Pack 1 or 2 with the Utility Pack) Additional items required - please specify in list below (additional items charged at cost plus 25% in addition to fees above) 1, 2, 3, 4, 5, 6, 7, 8, This order form and payment must be received at least 48 hours prior to your scheduled arrival date and ed to reservations@closesttodisney.com I, hereby authorize Palm Tree Vacation Homes to charge my VISA/MASTERCARD/AMERICAN EXPRESS/DISCOVER CARD with the cost of the welcome pack as detailed above. Date: Signature: Card # Expiry Date: CVV2: Billing address: ZIP / postal code:

8 Thank you for booking with us and one of our homes, we are delighted that you chose us as your accommodation provider. We hope you have a great time while you stay in Orlando Before you arrive please print out this cut out and keep card and keep it with your valuables (wallet, plane tickets, keys, kids, etc ).This will make sure that you have our information should the rest of the arrival package be lost. Please Cut Out and Keep Welcome Center Address: Palm Tree Vacation Homes 7816 W. Irlo Bronson Hwy, Kissimmee, FL Tel: Txt: Name Reservation # Lock Box Instructions: 1. Press the C button 2. Press the buttons (in that order) 3. Press the KEY symbol 4. Once you have removed your envelope, please make sure the lock box is closed securely. Thank you and enjoy your stay! facebook.com/palmtreevacationhomes twitter.com/closesttodisney

9 Your Vacation PLANNER This is provided to help you plan out your vacation time before you arrive, making sure nothing gets overlooked and all family members get to do what they want to do. Don t leave things to chance and be disappointed. AM Day 1 Day 2 Day 3 Day 4 Day 5 Day 6 Day 7 PM AM Day 8 Day 9 Day 10 Day 11 Day 12 Day 13 Day 14 PM MUST DO LIST: NOTES: If you have any questions or need some advice, please don t hesitate to call us or us at or reservations@closesttodisney.com