End of Services Support Notice

Transcription

1 Services Support Notice: 7/21/2015 Updated 7/4/2018 Product Name: 64xx Series DCP Terminals End of Services Support Notice Product(s) moving to End of Maintenance Eligibility Status: End of New Contract & Renewals - Effective Date: End Of Service Support - Effective Date: Steps To Be Taken As a Result of this EOSS Notification : In accordance with Avaya lifecycle policy, the following 64xx Series DCP Terminals are moving to End-of-Services-Support. See below the complete list of Product and Maintenance codes impacted by this Notice. 09/30/2015* 09/30/2016* Actions: Customers receiving this notification are directed to consult their Account Representative or an Avaya Authorized Business Partner to discuss upgrade / migration opportunities to the newer digital telephones. * Avaya Services may revise the End of Services Support date based on the availability of quality repair parts and/or technical support expertise. Customers should always consult any available product Services Support Notices on for final information on product supportability. Comments / Summary: Avaya has announced the End of Sale date for 64xx Series DCP Terminals. Now, Avaya is taking this series to End of Services Support effective September 30, All current contracts will be supported through the above EOSS effective date. Please contact your Avaya Client Executive or Business Partner to discuss upgrades and migrations or other system upgrade as a result of this Notice. All contracts with current terms beyond the EOSS date of September 30, 2016 will need to take action to upgrade or the contract will be cancelled effective as of this date. Product Migration Path: Existing customers using 64xx Series DCP Terminals are recommended to leverage 1400 series and 9400 series Digital Telephones. Further, Avaya highly recommends that this upgrade take place before September 30, 2016 in order to ensure that partner can receive continuous and uninterrupted Technical Support, if required. Page 1 of 6

2 List of Impacted Product Material Codes Material Code Description TELSET DGTL 6402 GLOBAL GRY TELSET DGTL 6402 GLOBAL WH TELSET DGTL 6402D GLOBAL GRY TELSET DGTL 6402D GLOBAL WH TELSET DGTL 6408D+ GLOBAL GRY TELSET DGTL 6408D+ GLOBAL WH TELSET DGTL 6416D+M GLOBAL GRY TELSET DGTL 6416D+M GLOBAL WH TELSET DGTL 6424D+M GLOBAL GRY TELSET DGTL 6424D+M GLOBAL WH TELSET 6402U01A DEF TELSET 6402D AP REG INTL ENG WH DEF TELSET 6402D AP REGION INTL ENG GRY TELSET 6402 AP REGION INTL ENG WH TELSET 6402 AP REGION INTL ENG GRY TELSET 6408D+ AP REGION WH TELSET DISP SPK 8B WH GERMAN 6408D01A TELSET DISP SPK 8B WH FR 6408D01A TELSET 6408D+ AP REGION GRY TELSET 6408D01A(22) TELSET DISP SPK 8B GRY GERMANY 6408D01A TELSET DISP SPK 8B GRY FR 6408D01A TELSET AP REGION WH DEF DCP TELSET WH FR SPK 6408D02A TELSET AP REGION GRY TELSET 8B SPK GRY GERM 6408D02A TELSET 6416D+ AP REGION WH TELSET 6416D+ JAPAN WH TELSET DISP 16B PK WH GERMAN 6416D01A TELSET DISP 16B SPK WH FR 6416D01A TELSET 6416D+ GRAY TELSET DISP 16B SPK GRY GERMANY 6416D01A TELSET DISP 16B SPK GRY FR 6416D01A TELSET 6416D+M USA WH CLASS B TELSET 6416D+M FR CAN WH TELSET 6416D+M USA GRY CLASS B Telset 6416D+M Span/CALA GRY Class B TELSET 6424D+ AP REGION WH Page 2 of 6

3 TELSET DISP SPK 24B WH GERMAN 6424D01A TELSET 6424D+ AP REGION GRY TELSET 6424D01A(02) TELSET 6424D+ JAPAN GRY TELSET DISP 24B SPK GRY GERMANY 6424D01A EXPANSION MOD 1EM EMEA/AP/CALA WH TELSET 6416D+ USA GRY TELSET 6416D+ FR CAN GRY TELSET 6416D+USA WH TELSET 6416D+ SPAN/CALA WH TELSET 6408D+ USA GRY TELSET 6408D+ FR CAN GRY TELSET DISP SPK 8B GRY BRAZ/PRT 6408D01A TELSET 6408D+ USA WH TELSET 6424D+ USA GRY TELSET 6424D+ USA WH TELSET USA GRAY TELSET FR CAN GRY TELSET SPANISH/CALA GRY TELSET USA WH TELSET 6402 USA GRY TELSET 6402 SPAN/CALA GRY TELSET 6402 USA WH DEF TELSET 6402D USA GRY DEF TELSET 6402D USA WH EXPANSION MOD 1EM USA GRY EXPANSION MOD 1EM USA WH DEF TELSET DISP SPK WH BRAZ/PRT 6402D01A DEF DCP TELSET GRY BRAZ/PRT 6402D01A DEF TELSET 6402D INTL WH DEF TELSET 6402D INTL GRY TELSET 6402 INTL WH TELSET 6402 INTL GRY TELSET 6408D+ INTL WH TELSET 6408D+ INTL GRY TELSET 6408+EMEA REGION WH TELSET EMEA REGION GRY TELSET 6416D+ EMEA REGION WH TELSET 6416D+ EMEA REGION GRY TELSET 6424D+ EMEA REGION WH Telset 6424D+ EMEA Region GRY Page 3 of 6

4 TELSET 6408D+ AP REGION INTL ENG WH TELSET 6408D+ AP REGION INTL ENG GRY TELSET 6408D+ CALA REGION INTL ENG WH TELSET 6408D+ CALA REGION INTL ENG GRY TELSET 6416D+ AP REGION INTL ENG WH TELSET 6416D+ AP REGION INTL ENG GRY TELSET 6416D+ CALA REGION INTL ENG GRY TELSET 6424D+ AP REGION INTL ENG WH TELSET 6424D+ AP REGION INTL ENG GRY Telset 6416D+M CALA Region Intl Eng WH TELSET 6416D+M AP REGION INTL ENG GRY Telset 6416D+M AP Region Intl Eng WH TELSET 6416D+M INTL GRY CLASS B TELSET 6416D+M INTL WH CLASS B TELSET 6424D+M USA GRY CLASS B Telset 6424D+M USA WH Class B Telset 6424D+M CALA Region Intl Eng WH TELSET 6424D+M AP REGION INTL ENG GRY TELSET 6424D+M AP REGION INTL ENG WH TELSET 6424D+M JP GRY CLASS B TELSET 6424D+M INTL GRY CLASS B TELSET 6424D+M INTL WH CLASS B TELSET 6408D+ US AND CA GRY CLASS B TELSET 6408D+ USA WHITE CLASS B TELSET 6408D+ INTL GRY CLASS B TELSET 6408D+ INTL WH CLASS B EXP MOD 6416/24D+M GLOBAL WHITE EXPANSION MOD 6416/24D+M GLOBAL GRAY TELSET 6424D02B(90) INTL WH CLASS B TELSET 6424D02B(90) INTL GRY CLASS B TELSET 6416D02B(90) INTL WH CLASS B TELSET 6416D02B(90) INTL GRY CLASS B TELSET 6424D02B USA WH ACTR READY TELSET 6424D02B USA GRY ACTR READY TELSET 6416D02B USA WH ACTR READY TELSET 6416D02B USA GRY ACTR READY DEF TELSET 6416D+M JP WH ACTR READY Page 4 of 6

5 DEF TELSET 6424D+M JP WH ACTR READY TELSET 6402 ENGLISH GRAY TELSET 6402 ENGLISH WHITE DEF TELSET 6402D ENG GRY DEF TELSET 6402D ENG WH TELSET 6408D+ ENGLISH WHITE TELSET 6408D+ ENGLISH GRAY TELSET 6416D+M ENGLISH GRAY TELSET 6416D+M ENGLISH WHITE TELSET 6424D+M ENGLISH WHITE TELSET 6424D+M ENGLISH GRAY CUST SOL 6424 W/RADIO & RIM - M DEF TELSET 6402D USA WH ACTR READY DEF TELSET 6402D USA GRY ACTR READY DEF TELSET 6402D INTL WH ACTR READY DEF TELSET 6402D INTL GRY ACTR READY DEF TELSET 6402 USA WH ACTR READY DEF TELSET 6402 USA GRY ACTR READY DEF TELSET 6402 INTL GRY ACTR READY DEF TELSET 6408D+ USA WH ACTR READY DEF TELSET 6408D+ USA GRY ACTR READY DEF TELSET 6408D+ INTL WH ACTR READY DEF TELSET 6408D+ INTL GRY ACTR READY DEF TELSET 6408D+ JAP WH ACTR READY DEF TELSET 6402 INTL WH ACTR READY TELSET DGTL VOICE TERM 2420DO1A TELSET BUTTON EXP MOD 1XU TELSET MOD RCDR INTF 201A TELSET MOD ADPTR 20A EXP MOD 6416/24D+M GLOBAL WH RHS EXP MOD 6416/24D+M GLOBAL GRY RHS DEF DCP TELSET WH 6402D02A TELSET 6408D01A GR I-CON TELSET 6424D01A DISP 2WAY SPKR 24B WH TELSET 6402 INTERNATIONAL WHITE Page 5 of 6

6 D+ GRAY TRADE IN 6408-D01A-323 DEF DCP TELSET GRY 6402D01A DEF DCP TELSET WH 6402D01A TELSET 6402 FR CAN GRY TELSET 6408D01A WH I-CON DEF DCP TELSET 6402D01A GRY SP DEF TELSET 6402D INTL WH 6408D+ WHITE TRADE IN 6408-D01A-323 DEF DCP TELSET 6416D01A DISP SPK 16B GRY TELSET 6424D01A GR I-CON DEF DCP TELSET 6402D01A WHT SP DEF TELSET 6402D INTL GRY 6416D+M WHITE TRADE IN DEF DCP TELSET 6416D01A DISP SPK 16B WH DEF TELSET DISP WH GERMAN VER1 6402D01A DEF TELSET 6402D02A GR I-CON TELSET 6424D01A WH I-CON DEF DCP TELSET 6416D02A MOD RDY GRY TELSET 6408D+ INTERNATIONAL GRAY 6416D+M GRAY TRADE IN DEF DCP TELSET GRY 6408D02A DEF TELSET 6402D02A WH I-CON TELSET 6408D02A 2WAY SPKR 8B GRAY DEF DCP TELSET 6416D02A MOD RDY WH TELSET 6408D+ INTERNATIONAL WHITE 6424D+M GRAY TRADE IN DEF TELSET GRY 6424D+M QTY OF 24 DEF TELSET 6402D01A WH I-CON TELSET 6408D02A 2WAY SPKR 8B WH DEF DCP TELSET 6424D02A MOD RDY WH TELSET 6416D+M MOD RDY INT WH 6424D+M WHITE TRADE IN DEF DCP TELSET GRY 6402D02A DEF TELSET 6402D01A GR I-CON TELSET 6408D01A DISP 2WAY SPKR 8B GRAY DEF DCP TELSET 6424D02A MOD RDY GY TELSET 6416D+M MOD RDY INT GR TELSET 6408D+ GRAY QTY OF 24 DEF DCP TELSET WH 6408D01A TELSET 6408D02A GR I-CON Page 6 of 6

7 TELSET 6408D01A DISP 2WAY SPKR 8B WH TELSET DCP 6416D02A MOD RDY GY TELSET 6424D+M MOD RDY INT GR TELSET 6408D+ WHITE QTY OF 24 DEF DCP TELSET GRY 6408D01A TELSET 6408D02A WH I-CON TELSET 6408D16A DISP 2WAY SPKR 16B GRY TELSET DCP 6416D02A MOD RDY WH TELSET 6424D+M MOD RDY INT WH TELSET 6416D+M WHITE QTY OF 24 DEF TELSET WH 6424D+M QTY OF 24 TELSET 6416D01A DISP 2WAY SPKR 16B WH TELSET DCP 6424D02A MOD RDY GY DEF 6402D WH TRADE IN TELSET 6416D+M GRAY QTY OF 24 TELSET 6424D01A DISP 2WAY SPKR 24B GRAY TELSET DCP 6424D02A MOD RDY WH TELSET 6402 INTERNATIONAL GRAY DEF 6402D GRY TRADE IN 6408-D02A-323 DEF DCP TELSET 6416D01A DISP SPK 16B GRY DEF TELSET GRY 6424D+M QTY OF 24 DEF DCP TELSET GRY 6408D01A DEF TELSET WH 6424D+M QTY OF 24 MODULE XM24 24 BUT G/PWR TELSET 6416D+ JAPAN GRY TELSET 6416D+ SPAN/CALA GRY TELSET 6408D+ JAPAN GRY TELSET 6408D+ SPAN/CALA GRY EXPANSION MOD 1EM EMEA/AP/CALA GRY PWR UPS KIT 1151A1 PWR SUPP 48V For More Information on Product Status: Lifecycle Summary Matrix Page 7 of 6

8 Summary of Extended Support Status Effective until End of Services Support Date: Avaya may discontinue or limit the scope of Maintenance Services for Supported Products that Avaya or a third party manufacturer has declared end of life, end of service, end of support, manufacture discontinue or similar designation ( End of Support ) effective as of the effective date of the manufacturer's End of Support notice. Following the effective date, Avaya Maintenance Services for manufacturer End of Support Products will be under the terms of Extended Support. Extended Support will continue to provide the same maintenance services with the following exceptions: At the end of manufacturer support, Tier IV R&D product developer support and going-forward maintenance updates (e.g., Product Correction Notices ( PCN s ), bug fixes, interoperability / usability solutions) are no longer provided by the manufacturer. Therefore, certain complex faults or functionality issues may not be resolvable without the Customer upgrading the system to a version currently supported by the manufacturer. In addition, as replacement parts* are manufacture discontinued, some products or components may become increasingly scarce or require replacement with substitute parts. This may result in delays in response or repair intervals, or may require upgrades to other components or the entire product itself replaced with manufacturer supported technology at Customer s expense in order to ensure compatibility and preserve Supported Product functionality. *Does not apply to Remote-Only Maintenance Service. All active PCNs currently issued against these products will be honored until such time they are deemed inactive and no longer available. For more information on Avaya Extended Support click here Product Life Cycle Policy Page 8 of 6