Customer service guide

Transcription

1 Meriam bed and breakfast and luxury apartments 29 Stoke Street New Town, Tasmania Ph Mob web page: Customer service guide

2 Content 1. Welcome 3 2. Household rules 4 a. Check in, check out times b. Breakfast c. Smoking policy d. Kitchen, internet, DVD, and other facilities 3. Location and main surrounding features 7 4. Where to rent a car in Hobart 8 5. Taxi and airport shuttle bus contact details 9 6. Recommended tours in and around Hobart 9 7. List of recommended restaurants in Hobart List of recommended places to see in Tasmania List of accommodation places to stay in Tasmania History of the house Instructions how to use wireless internet connection 19

3 1. Welcome Dear guests, thanks for choosing to stay with us. We have been running bed and breakfast accommodation in this house since We would like to confirm to you that we will put maximum efforts to provide you highest standard accommodation here and make your stay enjoyable and pleasant. In doing so, we indeed need your help to look properly after this beautiful, heritage listed home, to preserve it for future generations. If you need any help or would like to discuss any issues please do not hesitate to approach us. Your hosts are: Sead and Mubera Pasalic Contact details: , mobile Address: 29 Stoke Street New Town 7008, Australia 3

4 2. Household rules Dear guests, we do have flexible arrangement and are open to accommodate your requirements. Below are basic household rules and if you have any concerns regarding them please do not hesitate to talk with us. a) Check in and check out times Check in: -working days from Monday to Friday after 17:00 -weekends, Saturday, Sunday or public holidays after 14:00 Check out: -before 10:00. b) Breakfast - from 07:00-09:30 We do offer both continental and full breakfast. Please check is breakfast included in your quotation. If breakfast is not included in your quotation we can serve you continental breakfast for additional $10.00 per person per day or full breakfast for additional $15.00 per person per day. 4

5 c) Smoking policy We do offer non smoking accommodation. d) Kitchen, internet, DVD, books and other facilities Kitchen, on the second floor with all facilities is dedicated for our guest use. Please, have understanding for other guests needs and clean dishes after use. Internet use- we do have wireless internet connection available for our guest with their own computer. You can use our lap top computer for internet search, on limited time frame, in our formal lounge on the ground floor. DVD player and extensive collection of DVDs is available downstairs in the formal lounge. You can also, borrow our lap top computer, for a limited time, and watch DVDs in your room on our lap top computer if you wish. Books our books collection is available for you. Books are not for sale. Some of them are very old and do have a high value for us and we would appreciate your care in handling them. Barbecue our barbecue with all facilities is available for you. Please clean the barbecue after use. 5

6 Parking we do have three parking spots available. Guests are encouraged to keep their cars on these parking spots instead on Stoke Street. Washing machine and dryer washing machine is located in the kitchen and a dryer in the bathroom opposite the kitchen. Please do not use these facilities after 20:00 due to noise and convenience of other guests. Iron and ironing board are available please talk to us. Hairdryers are available in each bathroom. Electrical blankets and heating All beds do have electrical blankets and all rooms have moveable electrical heaters. From safety reasons please do not forget to switch off electrical blankets or heaters after use. Please do not use electrical heaters or heating globes in bathrooms to dry your clothes. We do have two dryers one upstairs and one downstairs for this purpose. 6

7 3. Location We are located in 29 Stoke Street in New Town/North Hobart area. On the map below are shown and highlighted main surrounding features. Maypole pub and bottle shop Runnymede house museum New Town shopping centre (Coles, K-mart) Woolworths shopping centers open 07:00-22:00 every day Meriam bb location Bottle shop North Hobart restaurants To Hobart water front To Hobart airport Meriam CBD luxury apartment 7

8 4. Where to rent a car in Hobart Hertz Cnr. Bathurst Str & Harrington Str, Avis 125 Bathurst Street, ph Euro car Harrington Street, ph Lo Cost auto rent 105 Murray Street, Budget 96 Harrington Street, ph Bargain car rentals 173 Harrington Street, ph Rentforless 92 Harrington Street, ph Selective car rentals 47 Bathurst Street, For other car renting places see the Yellow Pages directory. 8

9 5. Taxi and airport shuttle bus contact details Taxi combined services Yellow cab co United taxis Tasmanian Redline Shuttle Bus Airporter Please call this number if you use this shuttle bus for transport to the airport. Opposite to our home on Stoke Street is this bus stop No 9. Do not forget to quote this number to the bus driver to know where to pick you up. 6. Recommended tours in and around Hobart Hobart City Sights..2 hours tour Mt Wellington 2 hours Richmond village...3 hours Tahune forest air walk...5 hours Port Arthur historic site.. day tour Please call for bookings ( Wild Thing boat Derwent river journey.book on Hobart to Port Arthur cruise...book on Harbour Cruises to Moorilla winery-book on

10 Cascade brewery visitor centre and tour booking plus ruins of female prison in South Hobart List of recommended restaurants in Hobart Ball and Chain grill 87 Salamanca Place, Astor Grill 157 Macquarie Street, Hog s Breath grill 2 Macquarie Street, Mures sea food (upper deck restaurant) - Victoria Dock, Da Angelo restaurant 47 Hampden Road, Battery Point Blue Skies dining (ground floor) Murray Street Pier, Drunken Admiral, seafood - 17 Hunter Street, Hong Kong restaurant main Road, Moonah, Vanidol s Asian cuisine 302 Elizabeth Street, Annapurna Indian restaurant Maypole pub 191 New Town road, For other restaurants see the Yellow pages directory. 10

11 8. List of recommended places to see in Tasmania Hobart and South region: Salamanca market (every Saturday in Hobart) Cascade brewery and female prison in South Hobart Cadbury chocolate factory in Claremont MONA museum and Moorilla wine estate in Claremont Mt Wellington Tahoone Air Walk Hastings cave and thermal pool Port Arthur historic convict site Richmond historic town and convict prison Mt Field National Park, Salmon Ponds & trout museum, Strathgordon and Gordon Power Station dam Launceston and North region: Entally house museum, circa 1819, Hadspen, Clarendon house in Evondale Cataract Gorge and Penny Royal World, Launceston Grindelwald Swiss village, Grindelwald north from Launceston Lavender farm north from Scottsdale Anvers chocolate factory before Devonport Lactos cheese factory in Burnie 11

12 Stanley, The Nut Dismal Swamp south from Smithton Woolnorth wind farms west from Smithton East Coast region: Freycenet National Park, Wineglass Bay at Coles Bay Bicheno and Sea life centre St Helens, sand dunes Pyenganna cheese factory and St Columba Falls Musselroe wind farm West Coast region: Tarraleah lookout and power stations Lake St Clair national park Queenstown Zeehan Cradle Mountain national park Strahan and Sara Island convict station visit, organized as a part of Gordon River cruises (The most notorious penalty station in Australia, was open from ). 12

13 9. List of accommodation places to stay in Tasmania Extensive listing of accommodation places in Tasmania is available on internet providers such us If you need to book accommodation in Tasmania please do not hesitate to contact us because we can help you with internet searching, contact details or with available brochures for different accommodation places. 13

14 10. History of the house Our house at 29 Stoke Street, originally called Hamlyn was built by Thomas Reibey Atkinson (grandson of Mary Reibey shown on $20.00 note) see the photo below, between 1896 and The house belongs to the late Queen Anne architecture style with typical feature such us an asymmetrical roof shape, high chimneys, arches above windows, brick works etc. Thomas ( ) was born in Launceston in the house called Illaroo but used to live in Bifrons house, located at 1 High Street, Launceston. His father John Atkinson and mother Jane Penelope Reibey married in 1824, had 11 children. Thomas married Edith Ella Tofft in 1888 and they had four children. The house was in ownership of Reibey Atkinson family until Ella died in In 1955 the original internal stairs were demolished and house was divided into two separate floors. This created space to build kitchens upstairs and downstairs. The external stairs were added and an extension downstairs containing kitchenette, shower room, toilet and one small bedroom. The block of land was subdivided and a building with four units behind, was added in The house is listed as a heritage house and is placed on Tasmanian Heritage Council listing under number R2271. Current owners of the house, Sead and Mubera Pasalic purchased house on 29 September 2003 and later converted it to the bed and breakfast accommodation. Meriam bed and breakfast is 2007 Takeabreak winner for the best Tasmanian accommodation in the affordable accommodations category. 14

15 Mary Reibey ( ) grandmother of Thomas Reibey Atkinson is shown on $20.00 note. Arrived to Australia in 1792 as a convict. Later recognized as one of the most successful business woman in Australia. John Atkinson ( ) Father of Thomas Reibey Atkinson, son in law of Mary Reibey. Jane Penelope Reibey ( ) mother of Thomas Reibey Atkinson. Married to John Atkinson in Thomas Reibey Atkinson ( ) built this house called Hamlyn in Edit Ella Tofft ( ), a daughter of major Tofft, married to Thomas in They had 4 kids. 15

16 RICHARD READ JUNIOR ( ) PORTRAIT OF MRS JANE PENELOPE ATKINSON, NEÉ REIBEY ( ) measurements note 8.6 by 7.3 cm., 3 1/4 by 3 in. with curled hair, wearing a blue dress, white chemise, gold drop earrings and necklace, gilt-mount, red leather presentation case inscribed on backing paper (verso): Painted by/r. Read/No. 89. Pitt Street/Sydney N. S. Wales /Novr 1832/Mrs J... Atkinson NOTE The sitter's mother Mary Reibey, née Haydock ( ) is still remembered today because she features on the Australian $20 note. Born in Lancashire, she was arrested for horse stealing and sent to Australia to serve a seven year sentence. Following her release, she married Thomas Reibey who became a successful shipping magnate and philanthropist. The artist Richard Read Junior was active in Sydney between 1819 and He was a successful miniature painter and exhibited at the 1849 Exhibition of the Society for the Promotion of the Fine Arts in Australia. 16

17 Officers of the Parliament of Tasmania Thomas Reibey ATKINSON ( ) Legislative Council: Usher of the Black Rod

18 Edit Ella Tofft with kids, from right Alan John Atkinson, Alison Mary Atkinson, and Russell Owen Atkinson. Photo taken around

19 11. Instructions how to use wireless internet connection We do offer to our customers the wireless internet connection. Please come downstairs and we will give you the wireless network name and security key. 19