HERTZ NEW ZEALAND NET WHOLESALE RATES TERMS AND CONDITIONS SEPTEMBER 2017

Transcription

1 HERTZ NEW ZEALAND NET WHOLESALE RATES TERMS AND CONDITIONS SEPTEMBER 2017

2 1 HERTZ TERMS AND CONDITIONS The Net Rate Terms and Conditions attached are issued in September 2017 and valid for all rentals and reservations with immediate effect. These conditions are issued in conjunction with the Hertz New Zealand Rental Services Terms and Conditions. A link to Hertz New Zealand Rental Services Terms and Conditions can be found below and we ask that this link is provided to all customers on their vouchers or confirmation documents. Hertz New Zealand reserves the right with notice to update Terms and Conditions at such times where amendments are required. Any amendments will be valid for all new bookings from the release of the updates. Hertz New Zealand supports the Safer Driving in New Zealand Campaign and as part of our commitment to this initiative we ask that all of our Wholesale Tour partners support us in our efforts to promote Safer Driving in New Zealand. Driving in New Zealand should be a safe and enjoyable experience. If your customer is a first time renter or traveller to New Zealand we would like to request that you provide them with the appropriate information about driving in New Zealand. Please refer to for full details. A copy of What s Different about Driving in New Zealand is attached with these Terms and Conditions and where possible we ask you supply this information as part of your travel documentation. Further Information can be found on the following websites RATES Hertz Net rates are issued in New Zealand Dollars ($NZD) and available at all participating locations in New Zealand. HERTZ NET RATE INCLUSIONS: Standard/Downtown Net Rates Unlimited Kilometres, Loss Damage Waiver (LDW) subject to Accident Damage excess, Admin Fee Recovery (AFR), 24Hr Breakdown Roadside Assistance, Goods & Service Tax (GST) Airport/Ferry Fee Inclusive Net Rates Unlimited Kilometres, Loss Damage Waiver (LDW) subject to Accident Damage excess, Admin Fee Recovery (AFR), Airport/Ferry Concession Fee Recovery (ACFR) 24Hr Breakdown Roadside Assistance, Goods & Service Tax (GST)

3 2 Standard/Downtown AER Inclusive Net Rates Unlimited Kilometres, Loss Damage Waiver (LDW) subject to Accident Damage excess, Admin Fee Recovery (AFR), 24Hr Breakdown Roadside Assistance, Goods & Service Tax (GST), Accident Excess Reduction (AER) Airport/Ferry Fee & AER Inclusive Net Rates Unlimited Kilometres, Loss Damage Waiver (LDW) subject to Accident Damage excess, Admin Fee Recovery (AFR), Airport/Ferry Concession Fee Recovery (ACFR) 24Hr Breakdown Roadside Assistance, Goods & Service Tax (GST), Accident Excess Reduction (AER) Standard/Downtown AER & Neverlost (GPS) Inclusive Net Rates Unlimited Kilometres, Loss Damage Waiver (LDW) subject to Accident Damage excess, Admin Fee Recovery (AFR), 24Hr Breakdown Roadside Assistance, Goods & Service Tax (GST), Accident Excess Reduction (AER), Neverlost GPS Airport/Ferry Fee AER Neverlost (GPS) Inclusive Net Rates Unlimited Kilometres, Loss Damage Waiver (LDW) subject to Accident Damage excess, Admin Fee Recovery (AFR), Airport/Ferry Concession Fee Recovery (ACFR) 24Hr Breakdown Roadside Assistance, Goods & Service Tax (GST), Accident Excess Reduction (AER), Neverlost GPS RATES DO NOT INCLUDE: Out of Hours Pick Up Delivery & Collection Fees Fuel Purchase Options Additional Equipment: Child Seats Road Tolls Personal Accident and Effects Cover Premium Roadside Assist Private Parking Charges Young Renter Fee ADDITIONAL FEES AIRPORT/FERRY TERMINAL CONCESSION FEE (ACFR) Airport/Ferry Concession Fee is applicable for all rental collections at all Airport and Ferry Terminal Locations. The current fees are listed below and Hertz New Zealand reserves the right, with notice to change this fee at any time. Airport/Ferry Terminal Auckland, Christchurch, Queenstown, Wellington All other Airports Wellington & Picton Ferry Terminals Airport Concession Fee (ACFR) $51.75 Inclusive of GST $46.00 Inclusive of GST $46.00 Inclusive of GST Note: The Airport/Ferry Terminal Fee is applicable for every pick up at a location where the fee applies including Multi Island Rentals.

4 3 LOCATION FEE The following fees are applicable at Hertz New Zealand Remote Locations Location Kerikeri, Gisborne Remote Location Fee $46.00 Inclusive of GST AFTER HOURS FERRY FEE The following fees apply to rental collections at Ferry terminals after 1800 hours / 6pm Ferry Terminal After Hours Fee - Collections after 1800 Wellington, Picton $57.50 Inclusive of GST All after hour ferry terminal collections are on request and subject to staff availability. Note: Out of Hours collections are not available on the following Ferry Arrivals: Wellington: Inter Islander 0300 and Bluebridge 2030, Picton: Bluebridge 0015 CREDIT CARD SURCHARGE A credit card surcharge of 1.99% + GST currently applies on all credit and debit card transactions. Hertz New Zealand reserves the right with notice to change this fee at any time. REPOSITION FEE All rentals on Group X (XVAD) with collections outside of Auckland, Christchurch, Queenstown and Wellington will be subject to a minimum three day rental period and a reposition fee of $250. YOUNG RENTERS FEE A Young Renter Fee of $17.39 excluding GST ($20.00 including GST) per day, per renter will apply to all renters aged between years. This will be capped at 10 days in every 30 day rental. Standard Rental conditions will apply and only a Full Drivers licence will be accepted. This fee will apply to all Main Renters and Additional Drivers.

5 4 RENTAL CONDITIONS RENTAL PERIOD A Rental Day consists of a consecutive 24 hours. When returning a vehicle a grace period of 29 Minutes is permitted, after which the customer is liable for an extra days hire at the current applicable daily rate. No refunds will be given on unused days. FLIGHT NUMBERS Flight numbers are required for ALL rental reservations with an airport pick up RENTAL EXTENSIONS Rental extensions are permitted and will be charged to the customer/renter direct at the applicable daily rate DEPOSITS/BOND All rentals are subject to a bond deposit which covers additional costs such as fuel, one way fees and optional extras. Hertz New Zealand accepts all major credit cards and debit cards (Not Eftpos) and will authorise a deposit bond Minimum of $200 at time of rental. Third party credit/charge cards are acceptable if the holder is present. A Credit Card Authority form must be completed at the counter by the third party. CASH DEPOSITS Cash deposits are no longer accepted. AUTHORISED DRIVER REQUIREMENTS All reservations should be made in the name of the Main Driver/Authorised Renter - BOOKING INFORMATION To ensure the most efficient service to your customers it is MANDATORY the correct pick up and drop off times and flight details if applicable are supplied to Hertz. The Driver Name MUST match the Name given on the Reservation and the Credit Card must also be in the driver s name. Please ensure this information is confirmed with Hertz prior to your client s departure. Applicable Tour Code and Wholesaler Booking Reference/Voucher Numbers must be advised at time of reservation. GROUP BOOKINGS Any reservations requiring 3 or more vehicles for the same customer/tour party, at the one location, on the same day, will be considered a GROUP BOOKING. Regardless of vehicle type, GROUP BOOKINGS must be requested through Reservations in order for the system to not reject multiple bookings. In addition please send details of all such booking in the same name to the Travel Distribution Department ausrestours@hertz.com.

6 5 MINIMUM DIVER AGE Standard Fleet B-EDAR, D-CDAR, E-IDAR, G-GFAR, F-FDAR Premium Fleet U4-SFMN, H-PWAR, K-SVAR, J-IFAR 4WD/12 Seater/Prestige Fleet M-PFAR, X-XVAD, L-GDAH 18 Years of Age (Subject to a Young Driver Fee) 21 Years of Age 25 Years of Age DRIVERS LICENCE All Renters and any additional drivers must present a full, valid national driver s licence that meets the following requirements. The drivers licence for all drivers must be presented at the time of rental. Driver Licence must be in English. If not in English it must be accompanied by an International drivers licence or permit or by a certified English translation. Chinese Drivers Licences are acceptable but they must have a China Notarial Certificate (CNC) a. is valid for driving the vehicle; b. is not a learner s, restricted or probationary licence c. the driver has held for at least twelve consecutive months; and d. Satisfies any other conditions on the Rental Agreement or in any Additional Terms. Note: The New Zealand Land Transport Act 1998 and Drivers Licensing Rule 1999 state that it is mandatory in New Zealand for driver s licences to be carried at all times while driving. The renter is responsible for any fines or vehicle impound fees relating to noncompliance Please see the following link for full details on Driver License requirements in New Zealand. ADDITIONAL DOCUMENTS All overseas drivers must present their passport at pick up of rental. ADDITIONAL DRIVERS Additional Drivers are Free of Charge Minimum rental age and other requirements for additional drivers will be the same as for the main renter. Additional authorised drivers must be registered on the authority to drive form which would accompany the Rental Agreement.

7 6 DAMAGE EXCESS LOSS DAMAGE WAIVER (LDW) Loss Damage Waiver (LDW) is included in all rates and provides cover for accident damages to the Hertz vehicle and/or third part property. LDW is subject to an Accident Damage Excess (ADE) as detailed below and valid as long as the renter complies with the standard rental terms and conditions. Third Party liability claims are limited to NZD$10 Million and cover property damage including any animals. LDW will not apply where the vehicle has been driven off road and/or on roads other than tar seal or metal or driven on restricted roads See Section 7 Driving Restrictions ACCIDENT DAMAGE EXCESS (ADE) In the event of an accident the following Accident Damage Excess will apply. Vehicle Group B-G: EDMR,CDAR,IDAR,FDAR,CFAR H-X: IFAR,PWAR,SVAR,PFAR,XVAD,SFMN,GDAH Accident Excess (ADE) $3450 Inclusive of GST $4025 Inclusive of GST OPTIONAL RENTAL PROTECTION SERVICES ACCIDENT EXCESS REDUCTION (AER) Hertz New Zealand offers an Accident Excess Reduction (AER) that in the event of an accident will reduce the ADE to Zero ($0) Hertz New Zealand offer wholesale tour rates inclusive of AER. Alternatively the renter can choose to purchase this locally at time of rental. The following AER daily rates currently apply. Hertz New Zealand reserves the right with notice to change these rates at any time. Vehicle Groups B-G: EDMR,CDAR,IDAR,FDAR,CFAR H-X: IFAR,PWAR,SVAR,PFAR,XVAD,SFMN,GDAH Accident Excess Reduction (AER) $29.90 Inclusive of GST per day $35.65 Inclusive of GST per day Important Note: If the renter has their own insurance the Accident Damage Excess must be paid to Hertz in the event of an accident. It is the renter s responsibility to claim this charge back through their own insurance company.

8 7 DRIVING RESTRICTIONS Hertz Vehicles are not permitted to be driven on the following roads with New Zealand Skippers Road Queenstown Road to Macetown Queenstown Tasman Valley Road Mount Cook National Park 90 Mile Beach Northland ONE WAY RENTALS One way rentals are permitted within New Zealand and the following conditions and fees apply. Hertz New Zealand reserves the right with notice to change these fees at any time. All one way fees are payable direct to the Hertz location at time of rental. Vehicle Group Rental Length One Way Fee B-H,J, K, M EDMR,CDAR,IDAR.FDAR,IFAR,PWAR,SVAR,PFAR 1-2 Days $210 Inc GST B-H, J, K, M DMR,CDAR,IDAR.FDAR,IFAR,PWAR,SVAR,PFAR 3+ Days FREE I & X MVMN, XVAD 1-4 Day $300 Inc GST I & X MVMN, XVAD 5+ Days FREE GDAH No one way rentals are permitted. MULTI ISLAND & MULTI HIRE RENTALS MULTI ISLAND Should a vehicle be returned to a different Island from collection a $1000 repositioning fee will apply. Hertz Vehicles are permitted on the Cook Straight Ferries (Inter Islander and Bluebridge) if the rental collection and drop off point are the same. However it is recommended that vehicles are dropped at the Hertz location at the Inter Islander Ferry Terminals at Wellington/Picton and a new vehicle collected at Picton/Wellington. The renter is responsible for any ferry carriage charges and any damages occurred whilst on the ferry. Ferry Crossing dates and times MUST be given at the time of reservation and reconfirmed at time of rental pick up. Hertz New Zealand can accept changes to times providing a MINIMUM of 72hrs notice is given. If Hertz do not have the correct crossover details in the reservation prior to the first rental commencing we cannot guarantee the correct availability of vehicles on subsequent rentals. Where a customer is renting multi island a mobile or local telephone contact must be provided. No changes are permitted on reservations confirmed 20 th December 10 th January and 1 st February 28 th February due to fleet availability. Hertz cannot guarantee the same make and/or model of vehicle in the car category confirmed on Multi Hire Booking.

9 8 MULTI HIRE RATES Multi Hire rates are made available for customers who have more than one rental in their itinerary. The number of days from each rental can be added together and the rate applied for the total number of days. Eg: 4 days Auckland, 4 days Napier, 5 days Picton (13 days total) can be charged the 7-13 day rate in lieu of 3 x 4-6 day rate. Rentals will be invoiced at the agreed wholesale rate applicable on the day of pickup of the first rental. Eg: If a vehicle is collected on 25 October xxxx and is on rent until 5 November xxxx, the entire rental will be invoiced at the rate applicable as at 25 October xxxx MULTI HIRE BOOKING CONDITIONS There can be no more than 24 hours between returning one vehicle and collecting the next. Multi hires are only available when using the same IT booking code and same vehicle group. For Multi hires that feature both the North & South Islands, a minimum rental period of 3 days will apply in each island. The Same Voucher Number must be used for ALL Multi Hire Bookings. Where different Voucher Numbers are different then the individual rental rates will apply Note: The Airport/Ferry Concession Fee is applicable for every pick up at applicable location. Eg Pick Up Auckland Airport, Drop Wellington Ferry, Pick Up Picton Ferry, Drop Picton Ferry, Pick Up Wellington Ferry will incur 3 x ACFR Charges. Multi Hire is not possible for Group K (SVAR), I (MVMN) or X (XVAD) MULTI HIRE BOOKING PROCESS The following booking process MUST be followed in order for Multi Hire Rates to be confirmed. Failure to comply will result in individual rental rates being charged. Hertz will be unable to retrospectively apply any credits should a Multi Island Rental be booked incorrectly. Group B J & M (EDMR, CDAR, IDAR, FDAR,GFAR, IFAR, PWAR, PFAR) Only one reservation is required. - Pick up location and final destination Eg: Auckland-Auckland or Auckland- Christchurch, All Reservations must include all of the rental details. Eg: Auckland-Wellington, Picton-Christchurch, Greymouth-Christchurch It must include ALL departure and arrival locations, arrival dates, times and flight numbers.

10 9 FLEET AVAILABILITY & PARTICPATING LOCATIONS ALL reservations made through Hertz Online Booking Solutions (XML Direct Links, GDS Systems or HertzAgent.com) will be confirmed immediately from general availability. ALL reservations made via through the Hertz Reservation Centre will be confirmed subject to availability from general availability and will require a minimum of 48 hours/ 2days before date of rental. Whilst most rentals will be confirmed from general availability some vehicle types and locations may be on request & a Hertz Reservation Confirmation is required for all bookings before confirming to the Customer. General Availability is defined as Vehicle availability in the Hertz System at the time of reservation. Some vehicle groups may be on request. Hertz New Zealand reserves the right to capacity control fleet at any participating location at any time without notice due to vehicle availability or demand levels. Hertz will issue Off Sale notifications. Vehicle Type Locations Available B/EDAR C/CDMR D/CDAR E/IDAR F/FDAR J/IFAR H/PWAR G/CFAR Auckland, Gisborne, Hamilton, Kerikeri, Napier, New Plymouth, Palmerston North, Rotorua, Tauranga, Taupo, Wanganui, Wellington, Whangarei, Whakatane, Blenheim, Christchurch, Dunedin, Greymouth, Hokitika, Invercargill, Nelson, Picton, Queenstown, Timaru, Westport Auckland, Gisborne, Hamilton, Kerikeri, Palmerston North, Rotorua, Tauranga, Taupo, Wanganui, Wellington, Whangarei, Whakatane, Blenheim, Christchurch, Dunedin, Greymouth, Hokitika, Invercargill, Nelson, Picton, Queenstown, Timaru, Westport Auckland, Gisborne, Hamilton, Kerikeri, New Plymouth, Palmerston North, Rotorua, Tauranga, Wanganui, Wellington, Whangarei, Whakatane, Blenheim, Christchurch, Dunedin, Greymouth, Hokitika, Invercargill, Nelson, Picton, Queenstown, Timaru, Westport K/ SVAR Auckland, Hamilton, Kerikeri, Napier,, Palmerston North, Rotorua, Tauranga,, Wanganui, Wellington, Whangarei, Whakatane, Blenheim, Christchurch, Dunedin, Greymouth, Hokitika, Invercargill, Nelson, Picton, Queenstown, M/ PFAR Auckland, Kerikeri,, Palmerston North, Tauranga,, Wanganui, Wellington, Whangarei,, Blenheim, Christchurch, Dunedin, Greymouth, Hokitika, Invercargill, Nelson, Picton, Queenstown L/GDAH Auckland, Wellington, Christchurch X/ XVAD Auckland, Wellington, Christchurch, Queenstown I/MVMN U4/SFMN Rotorua, Tauranga, Whakatane Auckland, Wellington, Picton, Christchurch, Queenstown

11 10 PARTICIPATING LOCATIONS NORTH ISLAND Location Code Location Code Auckland Airport Auckland City AKLT50 AKLC60 Auckland North Shore Gisborne GIST50 Hamilton Airport Hamilton City AUN60 HLZT50 HLZC60 Kerikeri Airport KKET50 Napier Airport NPET50 New Plymouth Airport NPLT50 Palmerston North Airport PMRT50 Rotorua Airport ROTT50 Tauranga Airport TRGT50 Rotorua City ROTC60 Tauranga City TRGC60 Taupo Airport TUOT50 Wanganui Airport WAGT50 Taupo City TUOC60 Wanganui City WAGC60 Whakatane Airport WHKT50 Whangarei Airport WRET50 Whakatane City WHKC60 Whangarei City WREC60 Wellington Airport WLGT50 Wellington City WLGC60 Wellington Ferry Terminal WLGC61 PARTICIPATING LOCATIONS SOUTH ISLAND Location Code Location Code Blenheim Airport Blenheim City BHET50 BHEC60 Christchurch Airport Christchurch City CHCT50 CHCC60 Dunedin Airport DUDT50 Greymouth Railway Station GMNX01 Dunedin City DUDC60 Hokitika Airport HKKT50 Invercargill Airport IVCT50 Nelson Airport NSNT50 Picton Ferry Terminal PCNP60 Queenstown Airport Queenstown City ZQNT50 ZQNC60 Westport Airport Westport City WSZT50 WSZC60 Timaru Airport TIUT59

12 11 OPTIONAL EQUIPMENT All requests for Optional Equipment MUST be made at time of reservation. Hertz New Zealand cannot guarantee availability of equipment if not pre booked. All Optional Equipment Rental Fees should be paid locally at time of rental. Hertz reserve the right to withdraw optional equipment at any time. Advance notice of any changes will be sent in writing. INFANT & CHILD SEATS Infant and Child seats are available for rental on all vehicles except Groups X (XVAR) and I (MVMN) A per Rental Fee will apply to all bookings and is payable locally at time of rental Seat Type Age Range Fee Infant Seat (Rear Facing) 0 mths 6 mths $59.80 Inclusive of GST Child Seat 6 mths 4 yrs $59.80 Inclusive of GST Booster Seat 4 yrs 8 yrs $59.80 Inclusive of GST Note: It is the renter s responsibility to ensure that the correct seats have either been pre booked or their own seats have been provided. SKI EQUIPMENT Ski/Snowboard Racks and Snow Chains are available ON REQUEST at the following locations. Please ensure you have Hertz Reservation confirmation of all Equipment. Equipment Location Rental Fee Snow Chains or Snow Socks Christchurch, Dunedin, Greymouth Invercargill, Picton, Queenstown Auckland, Wellington (Limited) $17.25 Inclusive of GST Per Day Maximum of $86.25 Per Rental Ski/Snowboard Racks Christchurch, Dunedin, Greymouth Invercargill, Picton, Queenstown, $17.25 Inclusive of GST Per Day Maximum of $86.25 Per Rental Ski/Snowboard Racks are available on the following vehicle types: CDAR, IDAR, FDAR, IFAR, PWAR, PFAR

13 12 It is the renter s responsibility to ensure that Snow Chains are fitted when required during the winter season (June-October) in Queenstown Lake District & Milford Sound and adhere to the local Bylaws. 1. Due to sudden snowfalls being experienced in the above areas, all vehicles must carry snow chains. 2. Bylaws have been introduced as outlined below. At the discretion of an enforcement officer or an authorised officer the driver of any vehicle may be required to fit snow chains to such vehicle on any road, and no person shall drive, or direct or allow such vehicle to be driven without snow chains fitted. The fines for Non Compliance are detailed below and the renter will be responsible for paying these direct to the local authorities. Queenstown Lakes District $ Milford Sound Road $ HERTZ NEVERLOST SATELITTE NAVIGATION Hertz Neverlost is available at all participating locations subject to availability. Neverlost is available in the following languages: English, Chinese (Mandarin), Czech, Dutch, Finnish, French, German, Italian, Norwegian, Polish Spanish, and Swedish Neverlost units must be hired as part of a rental. They are not available for separate hire. Rental Fee Per Day $12.60 Inclusive of GST Per Day Replacement Costs: In the event of damage, loss or theft charges will apply. Purchase of AER does not cover the renter for damage and/or loss to the Neverlost units. Rates incorporating the Neverlost Unit do not cover the unit for loss or damage. Neverlost units are available for One Way rentals. The renter must not take the Neverlost equipment with them across the Cook Strait. The renter must return the Neverlost unit to the Hertz counter or leave it in the glove box of the first vehicle and pick up another unit with their second vehicle after they have crossed the Cook Strait. If the renter takes the Neverlost unit across the Cook Strait a NZD$57.50 Inc GST relocation fee will be charged. For Multi-Island rentals, provision will be made for Neverlost units to be picked up from locations other than Neverlost locations. If the renter needs to return the equipment outside of Hertz operating hours they must complete and sign the Neverlost addendum and place it inside the Neverlost carry case with the other Neverlost equipment and then place the Neverlost carry case in the glove box of the vehicle. Hertz will not acknowledge return of the equipment until the renter returns it to the counter or it is collected by a Hertz representative from the glove box of the vehicle. Liability for Loss or Damage Electronic Equipment is hired to the renters at their own risk. They are liable for any loss or damage during the hire. Purchase of AER does not cover the renter for damage and/or loss to the Wi-Fi units. One-Way and Multi Island rentals One-way rentals are allowed for WIFI at no extra cost.

14 13 Hirers on multi-island rentals must leave the Electronic Equipment with the vehicle (in the glove box with the vehicle locked), cross Cook Strait, and then pick up a new unit on the other side of the Strait. DELIVERIES & COLLECTIONS All Deliveries & Collections are on a Request Basis and must be requested either through AUSRESTOURS@HERTZ.COM or with the Location Directly. If a Delivery or Collection is confirmed by the location the following fees will apply: Within /To CBD FREE Outside of CBD A charge will apply dependent on mileage and journey time please enquire for details. The following list of Accommodation and Lodges have fixed Delivery and Collection Fees. NOTE: Fee is charged per Delivery and/or Collection. Hertz reserves the right to amend theses fees with notice. If lodges/resorts are not on the current list please contact either the Travel Distribution Department for clarification of delivery options. Lodge Location Fee Inc GST Kauri Cliffs Kerikeri $ Mollies, Cotter House, Great Ponsonby Auckland City $58.00 Stafford Villa Auckland North Shore $58.00 Lodge Location Fee Inc GST Peace & Plenty Inn Seafields Whitford Auckland Airport $ Kawaha Point Rotorua $46.00 The Springs Okawa Bay Moose Lodge Solitaire Lodge Rotorua $85.00 Tree Tops Huka Lodge Taupo FREE

15 14 Greenhill The Lodge Napier $70.00 Cape Kidnappers Napier $70.00 Wharekauhau Wellington $ South Island Lodge Location Fee Inc GST Grasmere Lodge Christchurch $ Claremont Country Estate Otahuna at Tai Tapu Christchurch $ Gunyah Christchurch $ Mount Cook Hermitage Christchurch $ Matakauri Lodge Queenstown $60.00 Punatapu Lodge White Shadows Millbrook Resort Blanket Bay Queenstown Alexandra Clyde Wanaka Queenstown $ VOUCHERS Hertz New Zealand no longer requires vouchers for billing purposes. However it is recommended that the customer presents a Voucher or Rental confirmation when collecting their vehicle. Vouchers or Rental Confirmations should contain the following Renters name, pickup location, date and time, car class, IT code, drop location date and time, Hertz reservation number, Hertz account number, tour operator reference number must be shown on the voucher. Presentation of the voucher indicates that the rental has been pre-paid to the Tour Operator as per the Tour Operator Agreement. Hertz will charge the customer at the counter for any fees or extras not covered by the voucher.

16 15 RESERVATIONS All Hertz Reservations will be made from General Availability and can be made in the following way: Direct Connect XML Link to Hertz.com Hertz offers all partners direct connect XML capability allowing mutual systems to connect allowing instant availability and reservation confirmation. Online Booking Tool (OBT) Hertz offers all partners an online booking tool through Hertz Agent.com. This online booking system connects directly through hertz.com and allows for instant availability and reservation confirmation Global Distribution Systems (GDS) Hertz is bookable on all major GDS systems Hertz Customer Contact Centre (HCCC) Hertz Customer Car Centre have a dedicated Tours Reservations department. Prior Approval from the Travel Distribution Department is required for accounts to make bookings through this reservation channel. ausrestours@hertz.com Reservations made through this channel will be confirmed with Hours. Telephone: 00 (613) or fax (613) Australian based Tour Operators may call toll free. New Zealand based Tour Operators may call toll free. INVOICING AND PAYMENTS INVOICES Rentals will be invoiced at the agreed wholesale rate applicable on the day of vehicle collection. If a vehicle is collected on 25 October XXX and is on rent until 5 November XXXX, the entire rental will be invoiced at the rate applicable as at 25 October XXXX Invoices are issued once the rental has been completed and statements are sent monthly. If a vehicle is rented in October but returned in November it will appear on the End of November invoice. Hertz will invoice against the IT code that was included within the confirmed reservation. It is important to note that no retrospective credits / re-invoice are permitted if an incorrect IT code was used at time of reservation. PAYMENTS Payment should be made for all services provided within 30 days of date of Hertz invoice.

17 16 If any monies are not paid by the due date, Hertz reserves the right to charge interest on those monies and or suspend the account until payment is made and the account is within the agreed trading terms. It is recommended that payment is made by electronic funds If paying by Direct Credit, bank account details are listed below: Payment BANK OF NEW ZEALAND Details 114 FITZGERALD AVE CHRISTCHURCH CENTRAL, NEW ZEALAND POST CODE 8011 Account Name: Hertz NZ Ltd Account Number: Swift Code: BKNZNZ22 REFUNDS No refunds will be issued for early return of vehicles or any unused portion of a Tours rental. Where Hertz New Zealand terminate a rental agreement due to accident or incident; a refund of unused days may be offered. Any refund request must be applied for by the agent/operator who made the original reservation by contacting Hertz New Zealand Customer Relations. NO SHOWS Where a client does not pick up their rental vehicle at the date and time confirmed on the reservation, Hertz will charge a No Show fee equal to the cost of one rental day as per the reservation. Exceptions to this charge will apply for those reservations that have been cancelled at least 48 hours prior to pick-up date; as well as having some form of documentation confirming cancellation. Any queries in relation to the Hertz New Zealand Wholesale Tours Terms and Conditions should be directed in the first instance to the Travel Distribution Department at apactours@hertz.com TRAVEL DISTRIBUTION DEPARTMENT All Enquiries: apactours@hertz.com CUSTOMER SERVICES For ALL Post Rental Enquires Australia aushertzcustrel@hertz.com Tel 1 ( ) New Zealand nzhertzcustserv@hertz.com Tel +64 (03)

18 17 INSURANCE CLAIMS Australia New Zealand EMERGENCY ROADSIDE ASSISTANCE (24 HOUR SERVICE) toll free number within NZ for customers with overseas phones