ISAGO New Model. Speakers:

Transcription

1 ISAGO New Model Speakers: Max Corsi, Manager Airport Operations & Safety, Air Transat Berthe Lawson, Assistant Manager, Global Operational Audits, IATA Monika Mejstrikova, Head Ground Operations Audits, IATA

2 ( ) (2018 and Beyond)

3 9 Years of History

4 450 Steady Growth Total Registrations GSPs in the Registry Airports Worlwide 4

5 Steady Growth

6 6 ISAGO Registry

7 Regulatory Endorsements North America FAA Transport Canada Guatemala Costa Rica Chile Peru Latin America France Turkey Belgium Latvia Netherlands Mexico Autoridad Aeronautica Civil Panama Europe Ministry of Transport Austria United Kingdom ECAC Africa Ethiopia Nigeria MENA Jordan Lebanon Kuwait UAE Oman Ministry of Transport North Asia Taiwan Hong Kong Macau Asia Pacific Singapore 7

8 Airports and Airport Authority Endorsements North America Seattle Montreal Toronto Calgary Latin America Antigua & Barbuda Guayaquil Lima El Salvador Montego Bay Mexico Bogota Cartagena Quito Suriname Honduras Europe Amsterdam Venice Copenhagen Roma Fiumicino London Heathrow FINAVIA Cluj-Napoca Larnaka Africa South Africa s Airports Airports Company South Africa MENA Jordan Lebanon Kuwait UAE Oman RUS/CIS Kiev Moscow Domodedovo Yekaterinburg Koltsovo Group of Airports LLC Basel Aero Singapore Melbourne Perth Adelaide Brisbane Asia Pacific North Asia Hong Kong Hebei Chengdu Beijing Australian Airport Association Male Mumbai 8

9 Unsustainable Growth Pool Members Audits Performed Stations on the Registry

10 ISAGO A Need for Change Q Resource Challenge Q Auditor s Qualifications and Independency Q Simplification Q Customer Focus Q Shared Cost Q Audit Scope Expansion Q IATA Control 10

11 The New ISAGO Project Approach Q 2014 SWOT Analysis Completed Q 2015 New Solution Proposed Q Project Development of New Model Q September Launch Q 2018 New Audit Model Operational QIn the meantime, ISAGO Strategy ( ) Continues 11

12 The New What Will it Look Like?

13 Today 2018 and onwards Airlines Pool Auditors Charter of Professional Auditors Airlines Audits Coordination and Planning ISAGO Agents Audits Administration Limited Audit scope Audit scope expansion Audit Cost covered by Airlines Shared Cost Structure 13

14 New ISAGO CoPA Qualification Process QCharter of Professional Auditors (CoPA) QQualification process QTraining QAuthorizations for specific disciplines QCoPA Membership QInitial membership QAnnual review 14

15 New ISAGO Extended IATA Management QContracting of ISAGO Agent(s) (GOAs) QGOA Tender Q2-Year Contract QResponsibilities QISAGO Audit Performance Oversight QAssessment managed by IATA 15

16 New ISAGO Registration Scheme QISAGO Registration of GSP QStations are accredited under corporate registration QRegistration 3-Year Period QStation Accreditation 2-Year Period QHQ Audit QStation Audit 16

17 Cost Breakdown Primary Costs QProfessional Fees (Set Rates) QLead Auditor (Pre- and Post- Audit Activities) QAuditor (per Discipline) QOther Costs QTravel/Accommodation QGOA/IATA Administration Covered by Provider Secondary Costs QAdministration (Set Rates) QIATA (Program Management: Development, Allocation, Audit Software, Digital Transformation, CoPA Administration, Training, Program Oversight) Covered by Airlines 17

18 GOPM (Ed. 1) Preview Release Can be found at 18

19 19 Transition plan

20 What changes are in store for Providers?

21 ISAGO Registration and Station Accreditation QRegistration for Provider as an organization QValidity 36 months QStation accreditation for registered Provider QInitial must be within 4 months from MHQ QValidity 24 months QRegistration/accreditation counts from on-site closing meeting 21

22 ISAGO Registration and Station Accreditation QAudit closure period up to 6 months QInitial and renewal same closure period QRenewal audit shall start 6 months before expiry QAll renewal audits must be closed 22

23 ISAGO Registration and Station Accreditation QProvider s exposition QSubmit profile of your company QStation network QOn-line, live maintenance QReporting any changes 23

24 Corporate Audit (HQ) QApplicable to Provider with multiple station operations QFull scope audit ORM and applicable Ops disciplines QORM Documented and Implemented QOps discipline(s) Documented QPre-onsite documentation assessment QFocus on HQ oversight 24

25 Station Audit (ST) QApplicable to Provider with multiple station operations QScope of the audit depends on operational profile QORM Always in scope QFocus on implementation of processes QObservations and sampling 25

26 Station Audit (ST) QDocumentary references from HQ audit will be used QLevel of internal conformity will be assessed QStation variation will be assessed QLocal specifics will be addressed QFocus on alignment between HQ and ST 26

27 QApplicable to Provider with only one station Q24 months validity Combined Audit (CT) 27

28 Audit Scope (Discipline) Headquarters Registration Audit Days* Station Accreditation Audit Days ORM LOD PAB HDL AGM CGM *includes time assigned to a discipline and taken by a pre-onsite headquarters audit documentation assessment 28

29 Audit Fee QBased on mandatory man-days Q700 USD per man-day QFour additional man-days to Lead Auditor QGOA and IATA admin fee 1000 USD each QAuditor travel and accommodation 29

30 Audit Fee Example 1 QFull Scope HQ Q8.5*700=5,950 Q4.0*700=2,800 Q2*1,000=2,000 QFull Scope ST Q8.5*700=5,950 Q4.0*700=2,800 Q2*1,000=2,000 TOTAL: 10,750 USD + travel & accommodation TOTAL: 10,750 USD 30

31 Audit Fee Example 2 QHQ CLC Q4*700=2,800 Q4.0*700=2,800 Q2*1,000=2,000 QST CLC Q3*700=2,100 Q4.0*700=2,800 Q2*1,000=2,000 TOTAL: 7,600 USD + travel & accommodation TOTAL: 6,900 USD 31

32 Audit Fee Example 3 QHQ Cargo Only Q4*700=2,800 Q4.0*700=2,800 Q2*1,000=2,000 QST Cargo Only Q3.5*700=2,450 Q4.0*700=2,800 Q2*1,000=2,000 TOTAL: 7,600 USD + travel & accommodation TOTAL: 7,250 USD 32

33 Audit Fee Example 4 QHQ HDL, AGM Q5.5*700=3,850 Q4.0*700=2,800 Q2*1,000=2,000 QST HDL, AGM Q5*700=3,500 Q4.0*700=2,800 Q2*1,000=2,000 TOTAL: 8,650 USD + travel & accommodation TOTAL: 8,300 USD 33

34 ISAGO Registry QPublic with full registration/accreditation details + certificate QAudit report owned by the Provider QIATA custodian of the report QSharing system for the reports QIATA manages report sharing with Provider s consent, ALWAYS 34

35 Audit Report Sharing QAccess to reports for airlines QSubscription fee QPurchase individual report QAccess to the reports for Regulators QVia Operator or Provider QAccess to the reports for Airports Q Participating Airport (request to IATA) Q Non-participating Airport (purchase) 35

36 QCould be triggered by: Verification Audit QProvider s reporting responsibility QAirline/Airports/CAA challenging the audit report or a provider s ongoing conformity to the GOSARPs 36

37 Audit Application, Allocation & Scheduling QAudit Application, Allocation & Scheduling Audit application from January 31 July QAugust to December regular application closed QAdditional application to be processed ad hoc QAudit Agreement to be signed by IATA/Provider any time prior to 15 August 37

38 Audit Application, Allocation & Scheduling QAudits allocated to GOA 30 September QPreliminary schedule (GOA and Provider) 31 October QConfirmed date of audit 15 December QInvoicing calendar TBD 38

39 Audit Application, Allocation & Scheduling 2017 QAudit application from 1 June to 31 August QAudit Agreement to be signed any time prior 15 September QInvoicing calendar TBD 39

40 ISAGO Value for Providers QSafety benefits QRegistration scheme QGlobal standardization and harmonization QSystem for assessment and validation of SMS QCost reduction QSelf-regulating environment 40

41 41 ISAGO Registered Provider - Performance

42 Charter of Professional Auditors Module 2

43 CoPA Prerequisites Education QSecondary Education AND QFormal Auditor Training AND QSMS Training based on ICAO Provisions 43

44 CoPA Prerequisites Experience QGeneral Experience AND QDiscipline Specific Training 44

45 General Experience - Auditing Operational Experience 4 Ground Ops Audits OR Auditing Experience 10 Ground Ops Audits Experience in Aircraft Operations (IOSA) 45

46 QOperational Experience General Experience Q 4 years overall operational experience AND QActive >12 months within last 24 months AND Q 4 audits ( 1 within last 12 months) in ground operations 46

47 General Experience QAuditing Experience Q 4 years experience within IOSA scope AND QCompleted 10 audits within last 4 years ( 4 audits within last 12 months) 47

48 Discipline Specific Experience 2 Years of Operational Experience in the Specific Discipline OR 10 Audits in the Specific Discipline 48

49 Discipline Specific Experience For ORM Qualification QCompleted 10 audits in ground operations AND Q 2 years experience in relevant management role 49

50 CoPA Auditor Qualification Process QStep 1 Application & Initial Assessment QThrough CoPA Portal QIATA Interview (Pre-assessment) QStep 2 Discipline-Specific Training QCBT Modules QPost-Training Assessment 50

51 CoPA Auditor Qualification Process QStep 3 ISAGO Auditor Training QClassroom QStep 4 Evaluation Audit QOn-Site Assessment 51

52 QCBT Trainings: CoPA Fees QORM 600 USD QAll other disciplines 300 USD QMinimum of 2 disciplines 52

53 CoPA Fees QClassroom Trainings: QInitial Auditor 1,800 USD QLead Auditor 1,700 USD QEvaluation Audit: QCost of travel and accommodation 53

54 CoPA Fees Example Full Scope Auditor Q 5*300 = 1,500 USD USD (ORM) = 2,100 USD Q Classroom Auditor = 1,800 USD Q Travel Cost = ~ 4,000 USD Q Total = ~ 7,900 USD Q Cost can be recovered after first few ISAGO audits 54

55 What are the benefits for other Stakeholders?

56 What s in it for me? QSelf-Regulatory environment QReduction of risk in Ground Operations QDriving global harmonization and standardization QCost sharing model QTransparent Registration scheme of Providers QValidation of SMS implementation by Providers QContribution to State Safety Program 56

57 Cooperation with ISAGO QObserve audit QBecome a CoPA auditor QAccept ISAGO system as alternative/acceptable means of compliance to Operator s and Airport s oversight programs QContribute to ISAGO program requirements QShare information trigger verification audit QAccess Audit Report 57

58 58 We Partner for Mutual Benefit

59 59 We Champion the Global Big Picture

60 60 We Build Standards Through Expertise

61 Stakeholders We Act with Simple Human Touch 61

62 THANK YOU