Safety and Service Delivery Committee. Information Item IV-B. May 10, 2018

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1 Safety and Service Delivery Committee Information Item IV-B May 10, 2018 Cash Free Bus Pilot Page 95 of 110

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7 Cash-Free Bus Pilot Safety & Service Delivery Committee May 10, WASHINGTON METROPOLITAN AREA TRANSIT AUTHORITY Page 101 of 110

8 Purpose To seek Committee approval to: Pilot cash-free boarding on MetroExtra route 79 Authorize public hearing on cash-free boarding on route 79, and make the most of the hearing to also seek input on broader cash-free boarding program on limited-stop routes 2 WASHINGTON METROPOLITAN AREA TRANSIT AUTHORITY Page 102 of 110

9 Cash transactions on bus are slow SmarTrip taps take 2 4 seconds each Cash fares and add value transactions take much longer Cause delays for all customers Decrease efficiency and increase Metro s operating costs Slow service tied to declines in ridership 3 WASHINGTON METROPOLITAN AREA TRANSIT AUTHORITY Page 103 of 110

(BRT) style service Provides data and on-the-ground experience for future bus

10 Cash-Free Boarding Reduces travel times for passengers and saves operating costs for Metro Moves towards industry best practices for Bus Rapid Transit (BRT) style service Provides data and on-the-ground experience for future bus service improvements 4 WASHINGTON METROPOLITAN AREA TRANSIT AUTHORITY Page 104 of 110

stations with fare machines Several retail locations, TRiPs Store, Metro Center Sales

11 MetroExtra Route 79 Pilot Proposed MetroExtra 79 six-month pilot to start in June Alternatives available for cash customers: Local route 70 at the same stops 6 rail stations with fare machines Several retail locations, TRiPs Store, Metro Center Sales Office Extensive outreach planned 5 WASHINGTON METROPOLITAN AREA TRANSIT AUTHORITY Page 105 of 110

12 Timeline June 24, 2018 Summer/Fall 2018 Fall 2018 Future Begin 6-month pilot on MetroExtra route 79 Conduct public hearing on the Cash-Free Bus Program Report to Board on Program hearing and route 79 Title VI analysis to potentially: Consider expansion options Make cash-free boarding permanent on route 79 Establish the Cash- Free Bus Program 6 WASHINGTON METROPOLITAN AREA TRANSIT AUTHORITY Page 106 of 110

13 Recommendation Staff recommends Committee: Pilot cash-free boarding on MetroExtra route 79 Authorize a public hearing on cashfree boarding on route 79 and other MetroExtra and limited-stop routes 7 WASHINGTON METROPOLITAN AREA TRANSIT AUTHORITY Page 107 of 110

14 Page 108 of 110

15 Page 109 of 110

16 Subsequent Agenda Safety and Service Delivery Committee June 14, 2018 I. Information Item A. Roadway Worker Protection Update (P. Lavin) B. Efficiency Testing Update (J. Leader) July 12, 2018 I. Information Item A. Bus Performance Spotlight (J. Leader) September 13, 2018 I. Information Item A. Metro Performance Report (P. Lavin/J. Leader) B. Metro Access Passenger Assistance Program Update (J. Leader/C. Blake) Page 110 of 110

The following items were handed out at the January 4, 2018 NVTC Meeting.

The following items were handed out at the January 4, 2018 NVTC Meeting. Blue Item #3D 2018 NVTC COMMITTEE AND BOARD APPOINTMENTS NVTC EXECUTIVE COMMITTEE Paul Smedberg, Chairman/WMATA Board* Matt Letourneau,