Standard Operating Procedures (SOP)

Transcription

1 Standard Operating Procedures (SOP) SOP VERSION WHEN YOU HAVE READ THROUGH THIS SOP VERSION, YOU WILL FIND THE SECTION ON SOP (Standard Ops Procedures) SIGNATURE. CURRENT PILOTS OF WEGO AIRWAYS. IT IS RECOMMENDED THAT YOU SAVE A COPY OF THIS SOP AND CHECK FOR FUTURE VERSIONS TO COME BACK TO IF UNSURE OF CERTAIN RULES, REGS, AND KNOW HOW'S. W e G o A i r w a y s S O P _ V Page 1

2 CONTENTS OF SOP (Standard Operating Procedures) CONTENTS; SECTION TITLE (Click title in list to take you to required page) PAGE 1 SOP - Recent Updates 3 2 Welcome 4 3 Our Mission 5 4 Why Choose Us? 6 5 Rules & Regulations Policy Staff Members 9 7 TeamSpeak Policy Flight Rules WeGo Operations Fleet Rank & Experience WeGoACARS Flight Tracker Install & Setup WeGo Flight Planning Info How to Bid on a Flight Search & Bid/Booking Flights Bids/Bookings in General Diversions Special Operations & Tours PIREP Auto System Simbrief Flight Numbers Vroute Flight Assignment Generator Hub Stats & Destinations WeGo NOTAMs WeGo System Status Final Message 47 W e G o A i r w a y s S O P _ V Page 2

3 1 Recent Updates to Standard Ops Procedures Document Below is a list of updates to previous documents. Please check out the updated sections if you are a current WeGo Pilot. 1.1 Previous SOP Version Previous SOP Version V Released 1st July Check below for what has changed. 1.2 New SOP Version V Changes Released 21 st March 2017 Section 2.2 Schedule Quantity Changed Section 25 NEW Information (WeGo NOTAM s) Section 2.3 WeGo World Information Changed Section 26 NEW Information (WeGo System Status) Section 2.3 WeGo World Weblink Changed Section 27 Information REMOVED Section Changed Information Section 27 Previously Section 28 Section Changed Information Section 5 Rules Updated, Changed & Renumbered (MUST READ) Section 6.1 Updated Information Section Updated Staff Members Section 7.3 New Information (TeamSpeak Registration) Section Update & Changed Rule Section Updated Rule Section New Rule Added Section 9 - Section Title Changed Section Information REMOVED Section Information REMOVED Section Updated Information Section Changed Information Section Information REMOVED Section 10.1 Changed Information Section 10.2 Changed Web Link Section 13.1 Table REMOVED Section 14.1 Updated Information Section 15 New Title, New Information, All Changed (MUST READ) Section 16 - Information REMOVED Section 17 - Information REMOVED Section 18 - Information REMOVED Section 16 Previously Section 19 Section 17 New Information (Diversions) Section 18 Changed & Updated Section 19 New Information (PIREP Auto System) Section 21 Changed & Updated Section 23 Changed & Updated Section 24 New Information & Images THERE IS SOME MAJOR CHANGES TO THE RULES & WHERE THE RULES ARE PLACED. PLEASE READ THROUGH THE DOCUMENT. END W e G o A i r w a y s S O P _ V Page 3

4 2 Welcome 2.1 Welcome to WeGo Airways Virtual - launched early We are a friendly virtual airline that offers a TeamSpeak to hang out on to chat about absolutely anything. 2.2 We offer over 60,000 virtual routes to our virtual pilots. We have constructed our schedule system so that our destinations covered have top quality payware available from the likes of Aerosoft and Sim Market, but also destinations that have excellent freeware airports. 2.3 We are a three-tier airline; The Charter/Main airline; with Regional, European, and worldwide schedules to most of the popular and challenging destinations. WeGo Airways is split into 2 counterparts. One side of WeGo is a Charter based airline that flies to many different destinations on a daily contract list. The other side is permanent 7 day a week schedules that the WeGo World airlines (Real World Airlines) do not fly to. The main WeGo airline has many aircraft within the fleet from the big birds (B ), the smaller birds (Cessna Citations), to the really-small birds (Piper PA34, Cessna Caravans etc). WeGo also has a virtual contract to deliver aircraft to all the major airlines around the world, and many flying schools. For example, you can deliver a brand-new Boeing from Seattle to Stansted for Ryanair, or deliver a used Cessna 172 from Coventry to Italy for a flying school. The Cargo Division; flying to many destinations around the world. Our cargo schedules are set up for short haul and long haul flights on a 24 hour, 7 days a week scheduled operations. WeGo World; Some Real world airlines are affiliated with either Oneworld, Star Alliance, SkyTeam or their own branded affiliation. WeGo World is a virtual alliance linked to WeGo Airways to link many real world airlines to WeGo. WeGo has over 55 real world airlines linked to WeGo World. CLICK HERE - TO SEE AIRLINES AFFILIATED WITH WEGO WORLD W e G o A i r w a y s S O P _ V Page 4

5 3 Our Mission 3.1 WeGo Airways Virtual's mission is to be the virtual airline everyone is talking about. We offer a wide range of aircraft to fly, big and small, from Cessna 172's to the big bertha A380 to fly in the virtual world of flight simulation. We want to try and offer many different types of aircraft to fly to popular and challenging destinations all under one roof. Come and Join us - You won't be disappointed. W e G o A i r w a y s S O P _ V Page 5

6 4 Why Choose Us? 4.1 We want to be the leading virtual airline that offers something a little extra than just an airline that flies A to B with normal passenger routes. 4.2 We have; Our normal airline WeGo Airways operations that offer Regional, European and Worldwide schedules, based on charter operations WeGo Airways cargo division And, WeGo World - real world airlines, including; EasyJet, Emirates, Flybe, Ryanair, etc All these different operations could be linked in to one of our tours on our tour system page. 4.3 We welcome those with; MUST have a legal copy of FS2004 or FSX, X-plane & Prepar3D. Also legal copies of any add-on for your respective simulator. No support will be given if we find out that any of your software is illegal New or experienced virtual pilots VATSIM, IVAO or off-line pilots But must be 14 years or older. 4.4 More to offer; All kinds of aircraft to be flown, from C172 to a Boeing Training and advice freely given by a real world commercial pilot & instructor TeamSpeak community Screenshot Awards - if chosen will go on our home page Events & tours Rank/Experience points system - you will need to build up points based on your flying performance which enables you to apply to rank up. (SEE SECTION 11) Awards System - gain awards on your profile page. i.e. award for a landing rate below -100fpm Pilot shop - use your hard earned virtual salary to buy many things from our pilot shop. e.g. cars, properties, training and much more Search Flight system that means you can to jump seat from airports if you don't want to fly the return leg. But careful it will cost you 0.10p per NM. (SEE SECTION 22.2) Roster generator - Undecided what and where to fly The roster generator will help you pick your schedules (SEE SECTION 21) And much, much more! W e G o A i r w a y s S O P _ V Page 6

7 5 Rules & Regulations Policy 5.1 Here is the boring bit, but please read this carefully. After reading this, when you complete the application stage, you therefore are agreeing to our policy The applicant must pass the entrance exam by 75% or more (CURRENTLY DISABLED - NO EXAM NEEDED) WeGo Virtual supports Microsoft Flight Simulator 2004 and Microsoft FSX (Normally known as FS9 and FSX). Our also system supports X-Plane and Prepar3D MUST have a legal copy of FS2004 or FSX, X-plane & Prepar3D. Also a legal copy of any add-on for your respective simulator. No support will be given if we find out that any of your software is illegal The applicant must be 14 years of age or over on date of application The applicant must submit their real age The applicant must submit their real identity The applicant can either supply a VATSIM/IVAO ID, or a previous Virtual Airline Logbook screenshot to verify your identity. Please us if you have any difficulties that affect your application The applicant must show professionalism and maturity when representing us on VATSIM or IVAO Although there can be some harmless banter on our TeamSpeak channels any malicious bullying, threatening or discriminating behaviour will lead to instant dismissal and be banned from the virtual airline Minor issues will be dealt with by staff and the pilot in question. We have a two strike system. Gaining 2 strikes will either lead to suspension or dismissal Manipulation (i.e. Dual PIREP or cheating of hours) will lead to a suspension of 30days Staff Role applications must me 18 years of age or over. Only accept under 18 if we deem you mature enough If accepted for a staff role, you are required to cut all roles with other airlines you are with. To become a Chief Pilot, Instructor or Examiner you must purchase the Instructor/Examiner rating in the WeGo Pilot shop prior to applying (Subject to a future role) The applicant must file their first flight within 7 days of being hired at WeGo YOU MUST submit a flight every 60 days. If you can't you must apply for Leave of Absence via our Time off System. You have an allocated 90 days leave for each calendar year. Not Submitting a flight, not applying for time off or not contacting us 10 days after the 60 days rule will lead to your dismissal. You may re-apply through the re-apply section of the website, but must use the same previously signed up with. Your details and flights may be retrievable. If you re-apply more than twice, your application goes to a panel of votes to be accepted or rejected. Re-apply more than three times, your application will more than likely be rejected Transfer of hours is welcome here at WeGo. We will only accept the hours if we obtain proof of hours by a valid screen shot(s) or an accessible link to your current logbook(s). Any dead links or no proof of hours will lead to starting at zero hours. All pilots start at Junior First Officer. You must use your pilot reward points to gain a promotion; your transferred hours will help you when you gained the points. (SEE SECTION 11). W e G o A i r w a y s S O P _ V Page 7

8 In the Real World, all your flying is put into a personal logbook and this is your lifetime experience. So here at WeGo we will accept up to 3 different virtual airline logbooks from previous VA's. Only logbook hours are accepted per applicant, and will NOT accept VATSIM OR IVAO hours. If you are having trouble locating your hours DON'T PANIC, you can add them 3 months after you have joined the WeGo Applicants have 5 days to complete registration by coming on to our TeamSpeak or filling out the required questions on the application . You will receive an after completing the entrance exam. PLEASE CHECK YOUR JUNK , AS THIS COULD GO THERE. W e G o A i r w a y s S O P _ V Page 8

9 6 Staff Members 6.1 WeGo Airways doesn't believe in a big staff system. This can add to conflicting complications. This doesn't mean we will never look for extra staff. So, keep an eye on the latest news page, and WeGo NOTAMs as we may need a new staff member in a specific area in the future Our current staff members; NAME: POSITION: RANK EPAULETTE: Danny Barnes CEO & Founder ceo@wegoairwaysva.co.uk Mark Callison Vice CEO & Founder vceo@wegoairwaysva.co.uk George Jones Webmaster & Founder webmaster@wegoairwaysva.co.uk VACANT General Manager VACANT Matthew Smith Senior Ops Manager & Founder som@wegoairwaysva.co.uk William Shaw Press Manager press@wegoairwaysva.co.uk W e G o A i r w a y s S O P _ V Page 9

10 7 TeamSpeak Policy 7.1 There are just a few rules that we expect from our pilots when using TeamSpeak; Although there can be some harmless banter on our TeamSpeak channel any malicious bullying, threatening or discriminating behaviour will lead to instant dismissal and be banned from the virtual airline TeamSpeak users must sign in with their first name then a space and your pilot call sign. For example you are Joe Bloggs with a Pilot ID of WGA000. So your TeamSpeak nickname will be JOE WGA Anyone with wrong name set will be asked kindly once to change it. Failure to change it will lead to being kicked from the Server It is advised to set up a bookmark with our server ID and your nickname THEN; 1. Won't have a risk of wrong name, 2. It's quicker to connect. 7.2 YOU WILL BE GIVEN OUR TEAMSPEAK ADDRESS VIA ONCE WE PROCESS YOUR APPLICATION. YOU WILL BE INVITED TO COME ON TO COMPLETE YOUR APPLICATION. W e G o A i r w a y s S O P _ V Page 10

11 7.3 TeamSpeak Sign Up Registration & Setup If you wish to use our TeamSpeak and join in with the friendly chats and advice, you will need to register to our TeamSpeak. This is a one-time registration for each device you wish to use. The reason for this; Our system will automatically update your rank, on our TeamSpeak It will also keep a record of who you are so that your details will be the same across all your devices and you will be automatically recognised through your WeGo website account without the need of a staff member to manually input information To register simply disconnect from our TeamSpeak channel, then go to our TeamSpeak registration page, (CLICK HERE To go to TS Registration) - Click register new TeamSpeak account Once registration is complete, copy your Unique ID code, and then create a bookmark for WeGo TeamSpeak. Once you have done this, PASTE your Unique ID code into the One Time Privilege Key Box. AND THAT S ALL THERE IS TO IT We strongly recommend setting up a Push-to-Talk (PTT) key. To do this go to Options (Icon 2 crossed Spanners), then Capture. The picture below is the recommended set up, but the actual key you wish to use for talking can be any key you like. REMEMBER push your selected talk button then TALK, when finished talking just RELEASE. W e G o A i r w a y s S O P _ V Page 11

12 8 Flight Rules 8.1 Please check the flight rules; The applicant must file their first flight within 7 days of being hired at WeGo Must submit at least one flight every 60 days WeGo doesn't believe in being too strict when it comes to needing time away. Let face it this is a hobby and life comes first. If you can't fly then you must apply for Leave of Absence via our Time off System. You have an allocated 90 days leave for each calendar year. Not submitting a flight, not applying for time off or not contacting us before 10 days after the 60 days rule will lead to your dismissal. You may re-apply through the re-apply section of the website, but must use the same previously signed up with. Your details and flights may be retrievable. If you re-apply more than twice, your application goes to a panel of votes to be accepted or rejected. Re-apply more than three times, your application will more than likely be rejected Flights on VATSIM or IVAO must be carried out with " in the remarks section of your flight plan. This will help WeGo advertise throughout the online flying world. Certain callsigns are required for different airlines with WeGo We would like all our pilots to fly on VATSIM or IVAO. But offline flying is totally accepted Fuel calculations must be within acceptance of your route. Overloading or full fuel without reason, will lead to PIREP rejection All weights MUST be in KGS (Kilograms). If any PIREPS show lbs (Pounds), PIREPS will be rejected as this creates errors to our system Pausing your flight sim is accepted. All we ask that if you pause just disconnect from VATSIM or IVAO while paused, as this really annoys the supervisors. Failure to do this could result in you losing your VATSIM or IVAO account. Just some friendly advice - we don't want you to lose that Landing rate of feet per minute may lead to a PIREP rejection. This will be subject to investigation All Flights must be in their correct liveries. If a livery is not available then a white, or manufacture livery must be used. Failure to fly in the right colours will lead to your PIREP rejected Delivery flights must be done in the airlines livery that you are delivering for. i.e. B delivery flight from Seattle to Stansted for Ryanair, must be done in Ryanair livery. If a livery is not available, then a manufacture livery must be used. Failure to fly in the right colours will lead to your PIREP rejected Dual Logging (Logging one flight with two separate trackers) will have your PIREP rejected Flights that have multiple legs e.g. WGA001A, WGA001B, WGA001C, must be flown in order. You cannot start on leg B. You must start with A and carry on in order. Failure to do this will result in PIREP rejection You must enter a valid route in the WeGoACARS flight tracker. If no route is found, we will assume you have flown a direct route. If you simply forget you can add a comment to your filed PIREP after it's filed via the Pilot Centre page on the website, or a member of staff In the dropdown box of 'Flight Options' on the WeGoACARS tracker you need to select VATSIM, IVAO or OFFLINE if you wish to obtain reward points when flying online. Once PIREP is filed and you forget to select a online type it cannot be changed later. W e G o A i r w a y s S O P _ V Page 12

13 Your rank/experience reward points for flights such as; Flight time, Online flight time, Schedule flight time accuracy will be based and calculated from TAXI TO RUNWAY to ARRIVAL TIME. (See 11.6 for more info) Schedule accuracy performance is based on TAXI TO RUNWAY to ARRIVAL TIME. (See 11.6 for more info) Schedule accuracy is calculated on a period of; arriving up to 1 hour before or up to 15mins after the scheduled flight time will gain you plus points. 30 minutes after a scheduled arrival time will lead to losing points. (See 11.6 for more info) All route schedules flight times listed are in UTC/ZULU time At WeGo Airways, you do not need to fly real world times. You can fly a 06:00am flight at 21:00 at night. All we ask is you try to complete your flight within the scheduled flight time. i.e. EGKK to EDDM in 1hr 35mins The WeGoACARS flight tracker calculates your time from the moment you click start. You will gain flight time hours for your logbook and Pilot Pay from this time. In the real world, the average turnaround time is 30-45mins. If there is more that 45mins from start of WeGoACARS to taxi to runway time your PIREP will be rejected. If you run over 45mins either leave a note in the comments box before filing the PIREP or close down WeGoACARS and start it again. WeGoACARS is the only flight tracker we can actually offer your rank experience points based on the information given from its flight log. PLEASE make sure it's the current version Only one flight can be bid/booked at a time. This eliminates any pilot mistakes when loading the flight into the WeGoACARS and flying the wrong flight. You can shortlist flights so when you finish one flight, rather than searching for flights again, you can just go to your shortlist and bid/book the flight quickly. (See SECTION 15.3 for more info) W e G o A i r w a y s S O P _ V Page 13

14 9 WeGo Operations 9.1 WeGo Airways (Main Airline); WeGo Airways main airline has been constructed so our scheduled destinations covered have top quality payware available from the likes of Aerosoft and Sim Market, but also destinations that have excellent freeware airports WeGo Airways is based on Regional, European, and worldwide charter schedules. 9.2 WeGo Airways (Cargo Division); Flying to many destinations around the world. WeGo cargo is now a 24hr, 7 day a week operation with permanent schedules. 9.3 WeGo Airways (Executive Division) We regret to announce that the WeGo Airways Executive division has disbanded. The Executive System has been removed. All fleet that belonged to the Executive Division has now merged with WeGo Airways Charter/Main airline. Executive Division ICAO code = 3XE is now defunct. 9.4 WeGo Airways (Charter Division) The Charter Division has now merged with WeGo Airways main division. The Main Division is now a Charter/Main Airline. All fleet from the Charter division has joined with the WeGo main airline. The charter system is now the ICAO of WGA. Charter Division ICAO Code = WGR is now defunct. W e G o A i r w a y s S O P _ V Page 14

15 9.5 WeGo World Some real-world airlines are affiliated with either Oneworld, Star Alliance, SkyTeam or their own branded affiliation. WeGo World is a virtual alliance linked to WeGo Airways to link many real-world airlines to WeGo. WeGo has over 55 real world airlines linked to WeGo World. CLICK HERE - TO SEE AIRLINES AFFILIATED WITH WEGO WORLD Current airlines linked to WeGo world; CLICK HERE Find the scrolling airline logos to see what airlines are linked with WeGo World. W e G o A i r w a y s S O P _ V Page 15

16 10 Fleet 10.1 WeGo has its own dedicated fleet page for each airline. On this page, you will be presented with a list of airline logos. Select an airline logo, and you will be shown information on the following; Current Hubs for the airline selected, Airline Information (IMPORTANT), Airline Biography (real world Information), Airline Rules (each real-world airline has its rules), Airline Fleet & Substitutions Information on what aircraft types can be subbed/swapped etc., Airline Fleet Click on an aircraft picture or aircraft text, it will take you to the specific type and give you a list of specifications and list of registrations. (The registrations are important for when selecting a registration in WeGoACARS when you wish to substitute an aircraft) To find out more about our fleet click the link below; CLICK HERE - for the Fleet & Registration Information. W e G o A i r w a y s S O P _ V Page 16

17 11 Rank & Experience 11.1 We have considered 3 of the UK's leading airlines and based our salary system on that. We feel that you should be earning a better salary than the other virtual airlines are offering at present At WeGo your rank will depend on Hours Flown, Number of Flights, rank/experience Rewards Points & Average Landing Rate* Below is our ranking system. You are permitted to fly any aircraft at all ranks. The ratings are a suggestion only. You can follow the suggested ratings at your own wish to your own satisfaction. PLEASE NOTE - We are considering a future bonus point system for those following the suggested aircraft ratings All ranks are adjusted manually by staff Below is how our ranking system works; RANK: MINIMUM HOURS REQUIRED: MINIMUM FLIGHTS REQUIRED: MINIMUM POINTS REQUIRED; AVERAGE LANDING RATE*; EPAULETTE ON YOUR PROFILE: HOURLY RATE: SUGGESTED AIRCRAFT RATINGS: Junior First Officer 0 hours 1 flights 0 points N/A GBP Airbus A319/20/21, BAe146, ATR 42 & 72, Boeing B737(All-Variants), Dash 8(All- Variants), Fokker 70/100, Embraer 135,145,175,190,195, & Jetstream 41. First Officer 50 hours 20 flights 5000 points -500 fpm GBP Airbus A330, Boeing B757 & B767. Senior First Officer 100 hours 50 flights points -400 fpm GBP Airbus A340, Airbus A350, Boeing B777-2/300, & Boeing B787. Captain 250 hours 100 flights points -300 fpm GBP Airbus A380, Boeing B /8. Senior Captain 500 hours 150 flights points -250 fpm GBP All aircraft in all operations. Training Captain 700 hours 200 flights points -200 fpm GBP All aircraft in all operations. Chief Pilot By Appointment Only GBP All aircraft in all operations. W e G o A i r w a y s S O P _ V Page 17

18 *NOTE - Minimum Average Landing Rate Required - The minimum required value OR BETTER to qualify for promotion which is based upon your last 20 flights NOTE - All Pilots regardless of their rank can fly all aircraft within the Cargo, Executive, and Charter operations NOTE - Your rank only affects what aircraft you can fly in the passenger operations You will need to meet all the criteria above to be eligible for promotion Career Centre - Via the Crew Centre dropdown on the website we have added a feature called Career Centre. In that drop down you can still see your reward points you earned & reward points to gain. But here you can see the Career Centre link, which will tell you all your information about your current rank and information on what is required for you to earn promotion. W e G o A i r w a y s S O P _ V Page 18

19 11.6 Reward Points System The reward points system that we have linked into the ranking system works as listed below to gain points. Your main area of points gained is based on your flying performances. But also you can gain other points too Admin Points Points for registration = Each year of service = Your Birthday = Every Christmas = Exceptional piece of work contributed to WeGo = Get someone to join our VA (whether it's a friend or someone chatting to on VATSIM, IVAO, or flight sim Forums. The person that joins must state you got him/her to join when they sign up on registration page with your name and Pilot ID.) = +100 Points Points +500 Points +500 Points Points +700 Points Operational Points Points for completed flight (accepted PIREP) = Points for landing rate; Flight time (Calculated from Taxi to arrival) = Online Flying(We will check VATSIM or IVAO and point given only records of VATSIM or IVAO = Distance = Flight Rotation (Fly return Leg) = Schedule time accuracy; Revenue Profit or Loss. (Based on your fuel loaded) Suggested Aircraft Flown based on current rank +100 Points +1 point per every ft per min below 300fpm -1 point per every ft per min above 600fpm 0 between 300 and 600 (IF LANDING RATE OF ZERO POINTS WILL NOT BE GIVEN) +5 points per hour of flight +5 points per hour online (VATSIM/IVAO HOURS ARE NOT CHECK EVERYTIME. WE WILL FROM TIME TO TIME DO SPOT CHECKS. IF FOUND THAT YOUR DIDNT FLY ON VATSIM OR IVAO ALL YOUR POINTS POINTS WILL BE REMOVED, RESET TO ZERO) +10 points per 500nm +25 points (Example. Fly EGKK to EDDM then complete the return leg EDDM to EGKK to collect Flight Rotation points) (DOES NOT INCLUDE WEGO CARGO EMPTY LEG OR PILOT CREATED CHARTER FLIGHTS) +25 points = arriving on time (Between 1hr before or 15mins after scheduled time) -25 points = arriving 30 mins late or more (DOES NOT INCLUDE WEGO CARGO EMPTY LEG OR PILOT CREATED CHARTER FLIGHTS) Profit on flight = 10 points Loss on Flight = 0 Points + 50points Flight Assignment Generator = +50 bonus points per flight = Generate 6 sectors/flights - Fly all flights in 1 day. +30 bonus points per flight = Generate 4 sectors/flights - Fly all flights in 1 day. +20 bonus points per flight = Generate 4 to 6 sectors/flights - Fly all flights in 2 days. +10 bonus points per flight = Generate 4 or more sectors/flights - Fly all flights in 2 days or more. Delivering an aircraft in tour system = Once generated sector/flights you MUST ops of the set of flights you are doing. You will be ed once you generate so just forward the to ops points Tour & Events = + Unspecified (Bonus points when completing a tour. Will be decided when tours and events come up). W e G o A i r w a y s S O P _ V Page 19

20 12 Flight Tracker Install and Setup 12.1 WeGo has its own custom made flight tracker called WeGoACARS You need to make sure you are using the correct version of the tracker when doing your flights. Failure to update your trackers will lead to you not being credited any Rank/Experience points on your PIREPS To find out more information read the WeGoACARS Guide. CLICK HERE to find out the information. W e G o A i r w a y s S O P _ V Page 20

21 13 WeGo Flight Planning Info 13.1 WeGo airways use the following; kts = Knots nm = Nautical Miles d/m/y = Day / Month / Year kg = Kilograms (All Fuel, and Pax Weights to be loaded in kg) 13.2 ICAO, EASA, FAA standards Pax & Baggage weights per passenger; Adult (Scheduled) Child (Scheduled) Infants (Scheduled) Adult (Non-Scheduled) Child (Non-Scheduled) Infants (Non-Scheduled) Baggage (Domestic Flights) Baggage (International Flights) Baggage (Long Range Flights) 84kg 35kg 0kg 84kg 35kg 0kg 11kg 13kg 15kg (Long Range considered when 2500nm or more) 13.3 Example; you are going to fly a route from EGKK (Gatwick) to LEBL (Barcelona). In an A320 with 144 passengers. 144 Pax (All ADULTS) X Scheduled flight 84kg = 12096kg 144 Pax Baggage X International Flight 13kg = 1872kg 13.4 We can help you set up flight planning tools if you are in possession of one. Favourite flight planning tools; Vroute PFPX Sim Brief CLICK HERE CLICK HERE CLICK HERE 13.5 Please go to SECTION 18 on bidding for flights and using the integrated Simbrief system. W e G o A i r w a y s S O P _ V Page 21

22 14 How to Bid on a Flight 14.1 Bidding/booking on a flight is easy. You can select either operation that you wish to fly. Via Operations and Schedules you will find; WeGo Airways (Charter Schedules). WeGo Cargo Operations. WeGo World Ops (Normal Pax operations for Easyjet, Flybe, etc) Via Operations and Special Operations, you will find; All active Special Ops (For tours and deliveries etc). W e G o A i r w a y s S O P _ V Page 22

23 15 Search & Bid/Booking Flights 15.1 General Schedule Search As of March 2017, WeGo has a new, faster Schedule Search to be able to cope with the 60,000 plus schedules. Below is a screenshot and a brief description of ways to restrict your searches. Dropdown Menus Departure Airport Simply select an airport from the dropdown menu or type in the ICAO in the quick ICAO search. Arrival Airport Simply select an airport from the dropdown menu or type in the ICAO in the quick ICAO search. Departure Country Select a country from the dropdown menu. Arrival Country Select a country from the dropdown menu. Airline Select an airline from the dropdown menu. Aircraft Type Select an aircraft type from the dropdown menu. Flight Time Select either more than or less than, and then a desired flight time. Flight Distance Select either more than or less than, and then a desired flight distance. Maximum Number of Results You can limit the number of result you wish to see from No Limit to Order Results By Ascending/Descending, and can choose from airline, flight time, distance etc. Tick Box Selections & Buttons Days Flight Available Select/Deselect All will untick or tick all day boxes. You can choose which days you want to search for. Other Settings Limit Search by your rank and location, or if you like to plan ahead, deselect them to find all. Your Location & Get Jumpseat Ticket SEE Section Search For Flight (BUTTON) When you are finished entering parameters, click button. More info explained on next page. View my bids/shortlist Your current bids/booked flights and shortlisted flights SEE Section W e G o A i r w a y s S O P _ V Page 23

24 15.2 Schedule Search Results Once you have clicked the button to search for flights, the schedule search will give you a list of schedules. Below is a description of how the table works; Flight Info & Brief Tail Tail image of the airline. Flight Flight number of the airline. NOTE; the first two characters are the IATA code. Departure ICAO (Time) This is the ICAO of the airport and in brackets () the time of departure in UTC/ZULU. Arrival ICAO (Time) This is the ICAO of the airport and in brackets () the time of arrival in UTC/ZULU. Aircraft (Registration) This is the aircraft type, and in brackets () the aircraft registration. Flight Time Duration of the flight based on taxi out time, flying to destination, taxi in and arrival time. This does not include boarding time. Distance Distance of the flight in Nautical Miles (NM). Days Operated List of days schedule operates. (M = Monday, T = Tuesday, W = Wednesday, Th = Thursday, F = Friday, S = Saturday, & Su = Sunday). Brief Is a link to be clicked on to see the pilot brief of the flight information. W e G o A i r w a y s S O P _ V Page 24

25 15.3 Pilot Flight Briefing When you decide which flight, you wish to fly, clicking the Pilot Brief option for each schedule, will open a new tab on your internet browser and give you information about your flight, for example; flight departure/arrival time, duration, aircraft type, current weather etc. You will also find under Route, what airline and scheduled service the flight is, this is either PAX (Passenger), Cargo, or Charter. NOTE; this info is what loads up in the WeGoACARS. Your route will need to be pasted in WeGoACARS. CLICK HERE TO SEE WeGoACARS Guide. In the section Notes; You can find the unique callsign, and URL link to the actual real world flight from flightradar.com. Below all the information there will be three buttons to click; Book Flight When you click this, it will then take you to My Flight Bids. This flight is ready to fly, and when you click find flight in the WeGoACARS, this flight will load. Shortlist Flight When this is clicked, this will save flights that you wish to fly. As you can only bid/book on one flight at a time, this feature allows you to shortlist flights and quickly bid/book on them when you have completed the flight before. This saves you time having to go through the whole search process over and over again. Your shortlisted flights can be found along with your bid/booked flights in three places. 1. On the main search flights system screen, 2. Via the crew centre tab -> then Pilot Centre, or, 3. Via Pilot Centre at the top of each webpage next to your name, i.e. Welcome Danny. Generate Simbrief This is a flight plan tool, built into our system that allows you to get route and fuel planning with a slight touch of realism. You do not have to use this - other flight planning tools are available such as VROUTE or PFPX. For Sim Brief instructions (See SECTION 18 for more info) W e G o A i r w a y s S O P _ V Page 25

26 15.4 Unable to bid/book a Flight There are five different reasons a schedule is not able to be bid/booked; Bid in System You already have a bid/booked flight in the system. Click remove current bid first then try rebooking flight. See SECTION 16 on how to remove a bid/booking Flight not Available Flight not available today. Example below was a schedule found for a Saturday, and system tells you to find a schedule for the current day, example below Find flight for Sunday Your Location You re not at the correct location for the flight to commence. You will need to fly to the location before booking this flight or jumpseat to new location Your Rank Your rank is not high enough to bid on the flight. CLICK HERE to see the rank requirements or See SECTION 11 of this SOP Jumpseating You are currently in the process of Jumpseating to another location. See SECTION 15.5 for more information W e G o A i r w a y s S O P _ V Page 26

27 15.5 Jumpseat As of March 2017 the Jumpseat rules have changed. See below on how to use the Jumpseat fuction. At the bottom of the Schdule Search page, you should see your current location. Example in the picture below shows the current location; EGKK London Gatwick. Also below that is a link called Get Jumpseat Ticket. These instructions are a step by step guide on how to jumpseat to different locations After you clicked that you will see this page How to Use the Jumpseat Function; 1. Click on the Get Jumpseat Ticket link. 2. You will now see Purchase a Jumpseat Ticket page. Select an Airport you wish to transfer to. You should see a list of airports giving its; ICAO NAME Ticket Price Travel Time. 3. Once you have selected an airport you wish to jumpseat to, click Buy Jumpseat Ticket button. It will then confirm that your jumpseating to wherever you selected, in the example below, EGGW to EGSS. It will also state the remaining time left until your jumpseat will be completed. In the example 5mins and 53secs. 4. Once the time is up, the time will then change to the text Arrived! Then a few second after that, the page will refresh ready to purchase another ticket. NOTE; All Jumseating takes 0.25 of a minute (15 Seconds) per nautical mile (NM) to complete. Also it will cost you 0.10 per NM to Jumpseat. W e G o A i r w a y s S O P _ V Page 27

28 16 Bids/Bookings in General 16.1 After bidding on any of these flights you can see all your bided flights in your 'Pilot Centre' Profile under 'My Flight Bids' page In here if you decide not to fly that flight you recently bided on, the just double click 'Remove Bid' and the flight will be removed If you have no intention of flying any flights you bid on please can you remove them. Please DO NOT leave them otherwise other pilots cannot fly them. CLICK HERE to remove you bids/bookings. W e G o A i r w a y s S O P _ V Page 28

29 17 Diversions 17.1 Here at WeGo we encourage diversion to add to the realism to your flight simulator experience. In the real world, flights would divert for many reasons The following diversions are considered here at WeGo; Weather (Wind) If the wind is too strong for your aircraft mean or cross wind limit, you may divert Weather (Visibility) All airport approaches have minima for landing, if the weather is below minima, you may divert. SEE Section 17.4 for more info Technical Issues with Aircraft Some aircraft add-ons like the PMDG aircraft have setting where random technical issues will occur. Also FS2Crew have various add-ons to achieve this too. WeGo does accept this as a diversion reason, but misuse of this reason i.e. a regular occurrence will lead to PIREP Rejections Technical Issues with Simulator I know technical issues with your simulator is quite frustrating. We allow diversions if you feel your simulator is not performing as it should. We only accept this diversion reason as a last-ditch effort. Misuse of this reason i.e. a regular occurrence will lead to PIREP Rejections Other Emergencies Other add-ons from FS2Crew also simulate in flight medical emergencies. You may divert with this reason although misuse of this reason i.e. a regular occurrence will lead to PIREP Rejections If you have carried out a diversion, YOU MUST; Enter a comment on the WeGoACARS Tracker before filing PIREP Send any screenshots to support your reason to ops@wegoairwaysva.co.uk with the subject DIVERSION CLICK HERE to send (DIVERSION is entered automatically under Subject). What information is needed in the ; NAME, PILOT ID; FLIGHT NUMBER; DEPARTURE ICAO; ARRIVAL ICAO (INTENDED): DIVERSION ICAO; AIRCRAFT TYPE; REASON FOR DIVERSION; SCREENSHOTS TO SUPPORT YOUR DIVERSION. Continued next page.. W e G o A i r w a y s S O P _ V Page 29

30 17.4 Weather Diversion (Visibility) Some pilots have asked this question about minima on the charts and how to use them. Here at WeGo we want you to follow the rules (if you wish) to add more realism to your flight simulator experience. Below is how to use the charts, and what information is needed for you flight; Aircraft Categories What aircraft category are you? This depends on the size, type of aircraft relative to your approach speed multiplied by a factor of 1.3 in the table below. Below is explained in more depth; The table above is the ICAO standard Aircraft Categories. Most important part of this table the first two columns; Aircraft Category & Vat. Let s look at two examples; Example 1; You are flying a Light Aircraft (C172), single engine under IFR rules. Your approach speed is 70kts and over the threshold (Vat = Speed at threshold) is 65kts. So the category of our aircraft is a CAT A aircraft this is because our Vat is less that 91kts (<91kts). Example 2; We shall use this example through out this section now. You are flight an Airbus A320. Your approach speed and over the threshold (Vat = Speed at threshold) is 137kts. So the category of our aircraft is a CAT C aircraft this is because our Vat is 137 and the CAT C range is between kts Continued next page.. W e G o A i r w a y s S O P _ V Page 30

31 Approach & Approach Minima Rules. Continuing with our A320 at 137kts approach speed (CAT C aircraft), we now elect to approach with the ILS. Looking at London Gatwick (EGKK) ILS 26L. The information at the bottom of the chart is very important. Example Weather; EGKK 2120z 260/01kt 0500 RVR26L 025 BR OVC001 05/05 Q1021 We know we are a Category C Aircraft (137kt Vat). Let s look at the different category approaches. Let s add some example weather; EGKK 2120z 260/01kt 0500 RVR26L 0250 BR OVC001 05/05 Q1021 Which Approach would you do? The chart above have been explain below. CAT 1 Approach - CAT 2 Approach - CAT 3b Approach - Need a minimum of 550m (Metres) RVR (Runway Visual Range) and a Decision Altitude (DA) (Barometric) of 400ft. Need a minimum of 300m RVR. Remember to read notes. If CAT D Aircraft read note 2. Decision with RA is decision height, so our Decision Height (DH) will be 101RA (Radio Altitude). REMEMBER If you cannot dial up 101ft DH on your RA, the you must round up, so 105ft and so on. On the chart above EGKK states that its RVR minima is 75m. This is also an ICAO/EASA requirement criteria. The DH, on Radio altimeter (RH) can be less than 50ft or no DH. But this is a company requirement and different airlines have different criteria. With WeGo we have no DH. But remember CAT3b Aircraft must be CAT 3b or higher equipped i.e Autoland, and both pilots must me LV Qualified (Low Visibility Approach). CLICK HERE - To See WeGo Shop for this rating. The table below show the ICAO Criteria for the different category approaches. W e G o A i r w a y s S O P _ V Page 31

32 ICAO Instrument Approach Rules There are certain rules that must be respected when carrying out an instrument approach; Extra Fuel must be carried equal to 30mins holding fuel in case of delays near destination during LVP s (Low Visibility Procedures) RVR (Runway Visual Range) must be equal to or more than the RVR Minima RVR less than RVR Minima an approach shall not be made RVR is above RVR Minima above 1000ft AGL (Above Ground Level) an approach can me commenced On Approach above 1000ft AGL and RVR reduces below RVR Minima, approach must discontinue no less than 1000ft AGL ICAO APPROACH BAN! On approach below 1000ft AGL and RVR reduces below RVR Minima, approach can be continued. If RVR less than RVR Minima, a GO-AROUND must be commenced at DH/DA A maximum of three approaches can be made. After three failed approaches, diversion is required The diversion airport weather must be greater than one less category or more approach. i.e. EGKK CAT 2 approach is below minima, diversion weather to be greater to fit minima of a CAT 1 or LOC/DME approach WeGo Rule If in doubt, DIVERT Then ASK! Continued next page.. W e G o A i r w a y s S O P _ V Page 32

33 17.5 Diverting WeGoACARS Before starting your flight, you must enter a diversion airport in the WeGoACARS tracker (top right). You can update the diversion airport throughout your flight, or if a better diversion is available it can be entered. When you need to divert, simply click the Divert button. For more information; CLICK HERE to see the WeGoACARS Guide 18 Special Operations and Tours 18.1 These can be found by clicking the link below. These are explained in detail per Special Ops and Tours. CLICK HERE to see current Special Operations and Tours. W e G o A i r w a y s S O P _ V Page 33

34 19 PIREP Auto System 19.1 WeGo has a PIREP auto system. This takes the voluntary work demand off the staff members that look after PIREPs that are submitted by the pilots after each flight % of the time, your PIREPs will be accepted without any issues. But the other 10% could go into review, this is then to be checked manually by staff On the home page (latest PIREP s) or your pilot profile pages, you will possibly see four different coloured boxes from time to time after you file a PIREP. The meaning of these boxes and colours are as follows; You will see a green box with the text Accepted inside. This means our Auto System has detected no issues with your PIREP and therefore your PIREP has been accepted. You will see a blue box with the text PIREP Under Review inside. This means our Auto System has detected one or more issues with your PIREP and therefore your PIREP has been has been sent to the WeGo Staff for manual review. Don t PANIC. This can be a number of reasons as follow; Negative Revenue We shall look at it and see whether the fuel loaded by pilot was a contributing factor OR it may be that the ticket price we get from the real-world airlines may be low to earn a profit. Likely outcome will be accepted with a comment added to your PIREP. Incorrect Airctaft Type While we are transitioning to a new Auto PIREP System, our system is still learning the different aircrafts it picks up from your aircraft config file. All we need to do is set what type of aircraft to the config name and then if you file another flight later using same aircraft, will likely be accepted straight away. The only way your PIREP will be rejected, is that if you fly an aircraft that is not allowed to be substituted with in the respective airline fleet you re flying. Dangerous Flying Detected Our system will pick up dangerous flying from you PIREP log report. If we see for example you stalled the aircraft, we shall consider how long it took to recover. If this is a regular occurrence we shall contact you regarding this PIREP, and will remain under review, and could be accepted or rejected depending on the review. If seen that it s only the once, and recovered quickly, we may comment and likely accept the PIREP. Mid Air Refuelling If this goes into review, we shall find it difficult to accept these reasons. This will likely be rejected with a comment. Landing Rate If this exceeds -1000fpm or more this will be subject to review. Weather on the day will be considered, if the weather is calm, then most likely lead to a PIREP Rejection Continue to next page. W e G o A i r w a y s S O P _ V Page 34

35 You will see a yellow box with the text Pending inside. This means the WeGo staff have dealt with your PIREP, and sent it for auto review again. If this box appears, it means that its running through its process and will likely show with the blue box again or the green box in which the PIREP has been accepted. It may also show a red box stating rejected if the WeGo staff deem the PIREP not to comply with WeGO SOP (Standard Ops Procedures). You will see a red box with the text Rejected inside. This means the WeGo staff have dealt with your PIREP, and deem your PIREP to not comply with WeGo SOP (Standard Operational Procedures) and rules. You will see a comment on the PIREP stating why it has been rejected. The follow reasons below are factors that could see a PIREP rejected; Over Fuelling Meaning maximum fuel taken for short flights that cause a negative revenue. Mid Air Refuelling Refuelled your aircraft during flight. INSTANT REJECTION Dangerous Flying Examples; Constant stalling, exceeding bank angles, exceeding dangerous pitch attitudes, will lead to rejection Wrong Aircraft Type If we find that you have flown an aircraft type that is not flown by the respective airline, or a livery not for the respective airline, PIREP will be instantly rejected. Dual Logging Flying for more than one airline at one time. If we find out you are flying for WeGo on our tracker, and flying for another airline on another tracker, your PIREP will be instantly rejected. You may also be subject to instant dismissal from WeGo or suspended! If your PIREP is rejected for any other reason, you will see a comment in the PIREP asking for a reason. If no reason is received after 12 hours, your PIREP will be rejected and a comment stating why. W e G o A i r w a y s S O P _ V Page 35

36 20 Simbrief 20.1 Simbrief is built into our system for those that do not have any proper flight planning software For it to work you will need to download Simbrief and get an account if you do not have one. CLICK HERE - Simbrief Once you have a account then you can use our Simbrief within our system with your log in details So let's say you have found a flight you wish to fly. You just need to click 'Book Flight', then below that click the box 'Generate SimBrief. In the 'My Flight Bids' section, you will see a link called 'Pilot Brief' You will see this next in a pop up window W e G o A i r w a y s S O P _ V Page 36

37 You will then be presented with the Simbrief page. From here you can download your flight plan format for FS9, FSX, and PMDG etc Updating AIRAC for Simbrief You are responsible for updating your own AIRAC cycle within Simbrief, NOT WEGO AIRWAYS! If you have a Navigraph account then this is easily done Open your Navigraph FMS Data manager W e G o A i r w a y s S O P _ V Page 37

38 At the bottom left you will see a drop box called 'Show Access code for...' Click on that and select Simbrief It will then show you a code. Copy this code and go to you Simbrief account The top right of the screen you will see Update AIRAC - click on this You will be presented with this page. In the Unlock AIRAC section at bottom, paste your code from navigraph into here, and make sure it's the latest AIRAC in the dropdown box. Then click UNLOCK. W e G o A i r w a y s S O P _ V Page 38

39 If successful, you will see this; And that is it. YOU'RE UP TO DATE! W e G o A i r w a y s S O P _ V Page 39

40 21 Flight Numbers 21.1 As of February 2017 WeGo now operates all flight numbers by IATA code. For example; Easyjet previously used to be ICAO code EZY1234, now it s IATA code U All other airlines within the WeGo world system and including WeGo Airways (Charter) & WeGo Cargo are all IATA codes. For more information click the link below; CLICK HERE Fleet Page Info W e G o A i r w a y s S O P _ V Page 40

41 22 Vroute 22.1 WeGo asks all pilots if they can do us one favour. If you could download Vroute so that all our pilots can be added to our community. This also helps the VA advertise. When you fly online with VATSIM, your airline ICAO will show a website link and info about our VA. There is a free version or a premium paid version. Vroute is a software package that can help you too. It has lots of routes, fuel planner, and you're able to download your route files for specific aircraft, flight sim, and squawkbox or FSINN. Helping us gain popularity on Vroute is our gain, but your gain will eventually be a discounted rate through the airline for the premium version of Vroute. Vroute CLICK HERE W e G o A i r w a y s S O P _ V Page 41

42 23 Flight Assignment Generator 23.1 We have experienced some major issues with the Flight Assignment system. We apologise but this feature has been taken down. We have tried numerous ways to fix this, but due to it being out dated, this system needs to be redesigned from the very start. This may be sometime. In the mean-time, we shall be generating temporary spreadsheets for you to use. These will be updated and available to download from the download centre. If you wish to gain bonus points on these, you will need to take a screenshot, and it to ops@wegoairwaysva.co.uk Once again, many apologise for the inconvenience. W e G o A i r w a y s S O P _ V Page 42

43 24 Hub Stats & Destinations 24.1 Hub stats can be found at the following link. CLICK HERE to see. You will be presented with a list of airline logos. Within those logos you will see what each airline hub airports are. When you click on each of the airports you will be presented with various information; Google image of the airport Current METAR (weather) at the hub Various stats at that hub Which Pilots currently at WeGo are based at the hub And (When logged in) All the schedules available from that hub. Each flight number is a hyperlink, so you can click on the flight numbers and it will take you directly to the flight briefing page. If you wish, you can bid/book, or shortlist the flights from here. W e G o A i r w a y s S O P _ V Page 43

44 W e G o A i r w a y s S O P _ V Page 44

45 25 WeGo NOTAMs 25.1 WeGo NOTAMs is a new feature released in March It is current important information that pilots may need to know. This is set up for a certain period You will be informed of any NOTAM when you re on the home page of the website. At the top of this page (under image banners), you will see a box with scrolling text inside. These are the current NOTAMs. These are just alerts Under the box with scrolling text you will see a link called NOTAM Information. When this is clicked, you will be taken to a page, where there is a list of NOTAMs. In that list each NOTAM may contain a link on the far right called See NOTAM Details. When this is clicked on, it will expand the information on the general NOTAM with further info. W e G o A i r w a y s S O P _ V Page 45