Express Collection. Most Popular Destinations. Cost Savers. (more $$$ for fun!)

Transcription

1 Express Collection Cost Savers (more $$$ for fun!) Most Popular Destinations 1

2 Fantastic Deals Vietnam & Cambodia 16 Days from $4,495 inc Flights EX Australia (inc. tipping) The Philippines 11 Days from $1,925 Land Only China Express 11 Days from $2,999 inc Flights EX Australia (inc. tipping) India Express 9 Days from $3,295 inc Flights EX Australia (inc. tipping) India & Sri Lanka 17 Days from $6,995 inc Flights EX Australia (inc. tipping) Vintage South Africa 16 Days from $4,995 inc Flights EX Australia Eastern Africa Expedition 14 Days from $9,695 inc Flights EX Australia Japan Cherry Blossom 15 Days from $7,880 inc Flights EX Australia (inc. tipping) Korea Express 10 Days from $3,785 inc Flights EX Australia (inc. tipping) Taiwan Express 12 Days from $3,395 inc Flights EX Australia Welcome To MW Tours 2019 Express Collection We re excited, to bring you a fresh approach to MW Tours that you haven t seen before. With a new look, personalised photos and amazing new experiences, we are certainly showing you why we have the best value tours to Asia and beyond! To get to know our new layout, we ll take you through understanding what sets MW Tours apart. We ll help you understand our tours, activity grading and pricing, so you can make an educated decision on which amazing experience you want to be a part of. This brochure includes our selection of tours for first-time travellers, called Express. These are designed to show you the best of the country as an introduction think of them like the entrée to the main course. They are also the perfect tours for exploring all the highlights of a destination. As the old Chinese proverb says, it is better to travel ten thousand miles than to read ten thousand books which sums up travelling exactly. With extensive landscapes, you can be in bustling cities one minute to walking the great wall the next. In this brochure, you can be swept off your feet, with a vastly changing landscape, where you will visit places only imaginable in your dreams. Since 2010, we ve been going the extra mile for our clients. From the moment you call and speak to one of our consultants; to the airport meet & greet; the tour guide showing you unique experiences that only the locals know and the amazing hotels we use in each, and every town. There is plenty more in here, we d love to discuss, so choose MW Tours for your next incredible tour! Brochure orders: Brochure Flow for QLD/NSW/VIC/TAS/ACT Templar for SA/WA/NT Toll Free: E: sales@mwtours.com.au MWToursAustralia Navy Wang Managing Director 2 3

3 Table of CONTENTS MW TOURS The MW Tours Experience China Express India Express EXPERIENCE Japan Express Korea Express Taiwan Express Vietnam Express Why Travel With Us? At MW Tours, we know our destinations very well. We work hard on every aspect, so you can travel with confidence knowing your trip has been well researched and planned. Our staff travel to every destination we sell, so you know you are speaking to professionals familiar with the local area, allowing for personalised planning of your experience. We offer many options to suit every customer s requirements, so no matter which tour you choose, our quality & prices are always very competitive offering the best value for money! Our service goes well beyond a booking too! To ensure you are supported through your whole trip, we provide you with a 24 hour (local & overseas) contact numbers for all destinations, offering you peace of mind and a worry-free holiday! Please take your time to read through the following, as it breaks down further why you should be travelling with MW Tours. Family Owned Business MW Tours is owned and operated by the Wang family. After owning, and being involved in, successful tour operations in Nanjing, China, Navy Wang started the business in Australia in Today the business thrives as a major competitor in the Asian, Subcontinent & African regions having delivered exceptional holiday experiences to thousands of Australians. Exceptional Value for Money You will find our entire portfolio offers exceptional value for money with more inclusions and added value than any other competitor in the market! Thanks to our reliable local partners we offer you the best price right from the start allowing you more time to immerse yourself into planning your trip to each and every destination, however if you happen to find a cheaper price with the same quality inclusions and duration, we will match the price. Touring Options & Benefits Fully Inclusive Small Groups You will not find any Hidden extras or Surprises after you book a fully inclusive tour with MW Tours and furthermore you won t get lost in the crowd! When we say fully inclusive, we mean it. This means all our air and land packages are inclusive of international & domestic economy class flights, any cruise and train tickets, luxury accommodation, delicious local meals, English speaking local guides, tipping for guide and driver, local taxes and surcharges, entrance fees, some evening entertainment, pre-tour information booklet, travel wallet, air-conditioned coach transfers throughout and even daily mineral water. One of the benefits to traveling in small groups, is that you get attentive, personalised and intimate service. Your guide will be able to create more unique experiences, aligned with your interests as a result. Put this together with making new friends during your tour, you really can see why this option is becoming a popular choice with our customers. Generally, these tours number between 6-8 travellers. Semi Independent For those looking at a budget option & may not want everything included, we also have a selection of tours that cater for this. Our semi-independent tours are designed to allow you the ultimate control of your holiday. Like making your own decision on which train to catch or finding your own way back to your hotel at the end of your tour. These tours offer adventure and exploration to customers who want the bare necessities but the most flexibility. Seat In Coach (SIC) Tourist destinations have for many years, taken groups of tours and it s for this reason that in some countries they already offer tours that can be joined by many travellers. Referred to as seat-in-coach tours, these are designed so that English speaking travellers, from all over the world, can hop on these tours (ranging from daily to 14+) and experience the best of. We have a number of these available through our portfolio. Tailor-made Enjoy great flexibility and independence with our Tailor-made packages. Whether 4 5

4 With years of experience behind our reliable overseas partners, you can be assured our tours operate efficiently and smoothly in every aspect. Not only does our strong relationship By Water: with our local partners ensure they Cruising is available on many of our tours to will always look after you! You can assure Group Sizes China, India and Indochina offering 5 star ser- yourself that you are getting the best local experience with professionals that know all the local secrets. 6 7 you are families with small children, a group of friends or you re a member of local club, school or community wanting to create a special interest tour, we can tailor-make your tour to suit your requirements to any of our destinations! Simply contact one of our friendly professional consultants to design your perfect itinerary. Authenticity We have some of the best cultural experiences in the market. Our itineraries are designed to take you to areas off the beaten track to discover unique & authentic experiences. Things such as staying in Temples where experiencing life as a monk, show you how simple life can be and it s here that you might experience limited accommodation facilities. Others involve experiencing remote areas of India and the foot hills of the Himalayas, where you stay in regions that are so remote, that cars are banned from the town centres! You really can have the most authentic and cultural experience with MW Tours! Luxury Hotels Our small group touring focus allows us to have a broader range of accommodation options. All our group tours use quality 4-5* luxury hotels. All hotels are inspected by our staff and our local partners so that our high standards are not sacrificed. In remote areas, we use the best local hotels to accommodate travellers. In each of our brochures, we provide a sample of the luxury hotels, we use & that you may be staying in. Unforgettable Dining Don t worry about having no availability at restaurants like most bigger tours. Our local guide will get you a table at the most delicious, authentic & quaint eateries. Our tours include most meals as indicated in the itinerary. Breakfast can often be a combination of local and western food, usually served in a buffet style. Lunch and Dinner consist of famous traditional local cuisine, with a wide range of specialties to choose from. Our included meals are designed to offer travellers an opportunity to experience various types of local cuisine and flavours. Group sizes in each destination vary, with average group sizes ranging from 6 to 15 passengers. Most of our group tours are guaranteed to depart with a minimum 2 passengers (excludes Festival & Seasonal tours), so you can book with confidence without worrying about your trip being cancelled due to insufficient number of people, like many other operators. Our Local & National Guides A Tour guide is the most important factor of group travel. We are proud and fortunate to have knowledgeable, professional and responsible guides, some of which have up to years experience in our destinations. Our English-speaking guides may accompany you throughout the tours with larger numbers of passengers sharing their in-depth knowledge inside out along the way. Their job is to handle daily arrangements, coordinate with each local exhibition, assist on and off the coach and help at check-ins. Contact numbers are provided for our guides whilst travelling too, to give you peace of mind and 24hr assistance, should you need it. We even offer bilingual tour guides in some destinations. It doesn t matter what your requirements are, we have a suitable guide for you. Transportation Various means of transportation are offered in our itineraries, with comfort and enjoyment in mind! By Road: All coaches, vans, cars used are modern, air-conditioned vehicles, no more than 5 years old. On some tours, we keep 20% of seats empty, to allow for space & seat rotation on your trip. By Air: We do not compromise on service when it comes to flying. Full Service Airlines such as Qantas, Singapore Airlines, and Cathay Pacific are used as standard when quoting. Domestic air travel is with reliable and full-service carriers to ensure minimal interruptions on your tours. Please refer to individual tours page for more details. vice and excellent on board experiences and entertainment. We only use first class cruise lines such as American Victoria, Pandaw Cruises, Century Cruises & Au Co Cruises. By Rail: High Speed Rail or Bullet trains are becoming more available in our destinations. We use modern technology with extra comfort! It is important to remember, that depending on your destination, some bullet train tickets require your luggage to be shipped to your next destination separately requiring you to have overnight baggage for your train journey. By Cable Car or Ropeway: We have a number of locations throughout our tours where you are required to take a ropeway or cable car to the top. Locations include Mt Koya, The Great Wall of China, Zhangjiajie and Hong Kong Lantau. Guaranteed Departures We understand it can be very disappointing if your trip is cancelled, because it s unable to reach the minimum numbers. With that in mind it s also essential that we provide confidence and peace of mind to our customers. You ll be pleased to know, that most of our tours are guaranteed with a minimum of 2 people travelling. In the event, however that we are unable to confirm the minimum numbers required to operate certain tours, we will reconfirm the running of the tours with you as soon as possible! Please refer to the terms and conditions, should this situation occur. Stopover Packages We have created various stopover packages in each country, perfect for adding onto an airfare to Europe or doing as part of a cruise. You can add one of them as pre-stay or poststay package to make your holiday longer or simply mix and match to create your own unique itinerary. Our Local Partners fellow guest of the same gender, however, we cannot guarantee this until 4 weeks prior to departure. You are required to pay the single supplement at the time of booking and claim the refund when a roommate is confirmed, to share the room with you. Before Your Tour Starts We will provide you with your final travel documents approximately 4 weeks prior to departure. Your documents may include (if applicable) your air ticket, a detailed day by day tour itinerary with hotel names, telephone numbers and support contact details, destination information booklet & maps (if available), complementary travel wallet and luggage tags! Early Payment Discounts mwtours.com.au Book a fully inclusive tour (Air & Land package) and pay in full, a minimum of 6 months before departure and you will be eligible to enjoy the following discounts. For land-only portion value under $2,500, $50 per person discount will apply. For land-only portion value between $2,500 to $5,000, $100 per person discount will apply. For land-only portion value over $5,000, $150 per person discount will apply. Travel Together and Save $$$ Travel with family and friends is a great way to travel. If a group of 6-9 guests travel together, a discount of 5% off the land-only portion, per person, applies to your booking! If 10 or more people travel together, MW Tours offers very attractive group rates based on the number of people. So, it pays to travel together! Loyalty BONUS! If you re a MW Tours regular and have travelled with us before, we d like to say Thank You, by offering a special 5% discount off the land-only portion (Exclude Air) of the next MW Tour! You will need to travel within two years of your last trip to qualify for the discount. Important: All discounts are per person and do not apply to pre-stays, post-stays, transfers, airfares, taxes or other advertised specials. A maximum 1 discount can be used per booking! Tipping We ve removed the confusion! Tipping, depending on your destination, is an expected element in travel these days. Although not a normal custom adopted by Australian s, our guides, rely on and expect tips from passengers. Many passengers are often uncertain of how much to tip, because the tipping amount is dependent on the length, group size and services used during the trip. MW Tour s removes this worry because tipping is included in most of our itineraries and paid for on your behalf. Your final documents will specify the recommended tipping amount for your tour guide and driver should tipping not be included, however is at your own discretion. Solo Travellers You might have heard the term single supplement. What exactly does it mean? Single Supplement is often referred to as the additional cost you pay when travelling single but staying in twin share accommodation. The cost can be almost the same as 2 people travelling, however MW Tours discount this so that you only pay on avg 30% extra. On request, we can try to accommodate you with a

5 Tour Gradings Pacing For your convenience, we have graded our tours into 3 pacing categories Easy Paced, Moderate Paced or Active Paced to assist in selecting the right one for you. You will find the below icons present on the heading of each tour, so that you can identify the grade of the tour you are considering. MW Tours Experience Easy Paced: Generally suitable for anyone to join with shorter duration and a slower pace for your enjoyment. Moderate Paced: Tour may include longer periods on foot and climbing stairs as well as longer driving period. Active Paced: Involves longer than expected walking, trekking and many overnight train journeys which an active level of fitness is required for. It may also involve itineraries with no more than 1 night in each location. Particularly in Asia, long periods of walking can get quite challenging with large crowds. Accommodation can also be challenging as traditional style hotels can have bedding on the floor and bathrooms that have large steps. We recommend all passengers with existing medical conditions (whether external or internal), assess your personal fitness level before attempting to book, with a consultation with your doctor. Where do you want to explore? Tour Categories Knowing which type of tour is also important when your selecting for the perfect holiday. We have categorised the types of tours into several groups to assist in selecting the right one for you. You will find the below icons present on the heading of each tour, so that you can identify which category the tour applies to. Back to Nature Explore the great outdoors and see some of the most picturesque places on earth Cruise Some of the best sights in the world can only be seen by water. Enjoy luxury cruises in various locations for an unforgettable experience. Culinary For all those foodies that want nothing more than to immerse themselves in the local cuisine, for the best food and wine experiences. Family Many activities for all ages & families of all sizes 8 Beach Sand, Sun & Surf, ideal holiday for those island or beach getaways. Camp If you don t mind roughing it, then our camping tours are a great alternative to travelling. Cultural & Authentic For the ultimate experience, plunging head first in some of the most cultural countries on the planet. Festival All our signature packages that are scheduled departures to celebrate the best festival seasons throughout Asia & beyond! Eco Eco warriors take note! Less electricity used and back to basics Honeymoon Ideal holiday for couples wanting a romantic getaway 9

6 ITINERARY Day 01: Depart Australia - Arrive Beijing (-/-/-) Fly to Beijing. On arrival check in to the Nikko New Century Hotel for four nights. Day 06: Xi an (B/L/-) After breakfast, today s full day tour includes the world famous 6,000 life-size Terracotta Warriors and Horses, and the Wild Goose Pagoda. N China Express with Beijing, Xi an & Shanghai No. of nights Flight Train 09 NIGHTS / 11 DAYS 4N Beijing IN This luxury tour offers the chance to see historic China for exceptional value. Visit all the must see attractions that you have read and heard about, while travelling in comfort and staying in high quality accommodation. Be enchanted by World Heritage Listed sites and marvel over the architectural and engineering feats of the ancient Chinese. This unforgettable tour allows you to get a glimpse of life in China, while offering you the best cultural and historical entertainment. Don t miss the opportunity to create once in a lifetime memories on this tour! Day 02: Beijing (B/L/D) After breakfast at the hotel, today s highlights include tours of Tiananmen Square, the largest city centre square of its kind in China; the Forbidden City, the site of thousands of palaces and spellbinding artworks that will give you an in depth insight in to the royal life of Chinese Emperors and Concubines; and the Summer Palace, home of a World Heritage listed Imperial Garden. In the evening you will enjoy a feast of Peking Duck, as well as an entertaining acrobatic show. Day 03: Beijing (B/L/D) Wear comfortable walking shoes today as you will explore the Great Wall after breakfast. In the afternoon, enjoy a tour to the famous Ming Tombs. Return to Beijing for free time, shopping and walking along the famous Wangfujing Street. Day 04: Beijing (B/L/-) After breakfast, tour the Temple of Heaven. The focus here is the famed Hall of Prayer for Good Harvest, a round edifice constructed of wood without a single nail. Spend the afternoon at leisure; visiting local markets or explore Beijing at your own pace. Day 05: Beijing - Xi an (B/L/D) Morning flight to Xi an. On arrival, transfer to downtown and visit the Provincial History Museum where you can feast your eyes on thousands of treasures and precious historical relics. Check in at the Golden Flower hotel for two nights stay. For dinner, feast on a Dumpling Banquet followed by a show of Tang Dynasty singing and dancing. Day 07: Xi an - Shanghai (B/L/-) In the morning take a tour to the Drum and Bell Tower Square. You will also visit the Muslim Quarter and food market. Afternoon flight to Shanghai, then transfer to Sunrise on the Bund Hotel or similar for three nights stay. Day 08: Shanghai City (B/L/D) Enjoy a tour of Shanghai City including the Bund, People s Square, Shanghai Museum, Chenghuang market old town, and Xin Tian Di upmarket area. After dinner, travel to the World Financial Centre for a panoramic view of Shanghai at night. Day 09: Shanghai (B/-/-) Enjoy a free day in Shanghai or take an optional tour to visit the nearby garden city of Suzhou and its classical Chinese gardens and the famous silk mill. Day 10: Depart Shanghai (B/-/-) Spend the day at your leisure until boarding your return flight. Day 11: Arrive Australia (-/-/-) Arrive home in the morning. China Express Xi an 2N $2,999 per person Departing Sydney, Melbourne, Brisbane flying China Eastern Airlines or China Southern Airlines. $3,180 per person Departing Adelaide, Perth flying Cathay Pacific or Qantas. $2,380 per person 3N Shanghai OUT $785 per person Private departure can be arranged with a surcharge from $350 pp land only Inclusions: Return international economy class airfares with full service airlines Domestic airfare and taxes Tipping for guide and driver Most meals as indicated 5* accommodation with buffet breakfast All transportation, daily tours, and admission fees Professional English speaking guide Exclusions: Travel Insurance Personal expenditures Chinese Visa DEPARTURE DATE: (SURCHARGE FROM $200 PP) 2019: 25/03-04/04 15/04-25/04 06/05-16/05 27/05-06/06 24/06-04/07 02/09-12/09 16/09-26/09 07/10-17/10 28/10-07/11 18/11-28/ : 16/03-26/03 06/04-16/04 27/04-07/

7 ITINERARY Day 01: Depart Australia - Arrive Delhi (-/-/-) Morning flight to Delhi. On arrival meet with our local representative and assisted with a transfer to the hotel. Stay 2 nights in Delhi. India Express with Delhi, Jaipur, Ranthambore, Wildlife Safari & Agra 07 NIGHTS / 09 DAYS Day 02: Delhi (B/L/D) After breakfast we enjoy guided sightseeing tour of Old & New Delhi. Begin with Old Delhi as we drive past the renowned 17th Century landmark Lal Qila; the Red Fort Palace to reach Jama Masjid. Visit Jama Masjid; cycle rickshaws on our journey of Chandni Chowk. Visit the Gandhi Memorial before driving past New Delhi, the exterior the Parliament House, the War Memorial Arch (India Gate) and the Vice Regal Palace, the official residence of the President of India in New Delhi. Continue your sightseeing with the visit to Humayun s Tomb and Qutub Minar. Day 03: Delhi - Jaipur (B/L/D) After breakfast we will travel to Jaipur. Upon arrival at Jaipur, check in to the hotel. Rest of the evening at leisure to explore the colourful bazaar of this pink city. N No. of nights Flight Coach Jaipur 2N $2,295 per person Delhi $3,295 per person Departing Sydney, Melbourne, Brisbane, Adelaide & Perth cities flying Cathay Pacific or Singapore Airlines. Adelaide may require domestic add on fare at additional cost. 2N Shimla Agra 1N 2N Ranthambore IN OUT $780 per person On this journey, take an in-depth look at the amazing Palaces and Monuments of India and explore some of the most impressive UNESCO World Heritage Sites. Dazzling Forts, Palaces and Monuments of Delhi are evidence of Mughal opulence and British sophistication. The Taj Mahal world s greatest monument of love is definitely the highlight together with the visit to Agra Fort and local markets. Not to be missed is the Pink City of Jaipur to witness the rich architectural legacy of Jaipur merchants. We enjoy a wildlife safari at Ranthambore Tiger Reserve and spot various wild animals and look for the ultimate royal Bengal Tiger. Inclusions: Return international economy class airfares with full service airlines 4* minimum accommodation with daily breakfast All transfers by air conditioned vehicles All meals Entry fees & Monument charges Professional English speaking guide Tipping for guide & driver Exclusions: Travel Insurance Indian Visa Camera and video permits may be required at some sights DEPARTURE DATE: (SURCHARGE FROM $300 PP) Day 04: Jaipur (B/L/D) Visit Amber Fort with a decorated elephant ride. Photo stop at - The Palace of the Wind. Afternoon enjoy Jaipur City including City Palace Museum and Jantar Mantar; one of the famed observatories (of the heavens) which provides accurate information to this day. Day 05: Jaipur - Ranthambore (B/L/D) Morning drive to Ranthambore National Park, one of the biggest and most renowned National Parks in Northern India. Enjoy a village tour before transferring to the hotel. Day 06: Wildlife Safari (B/L/D) Enjoy, morning and afternoon, safaris by canter (truck) in the Ranthambore National Park. The park is famous for its tigers and is one of the best locations in India to see the majestic predators in their natural habitat. The park is also home to many other reptiles, birds and wild animals. Day 07: Ranthambore - Agra (B/L/D) We drive towards Agra. Visit Fatehpur Sikri on the way, an outstanding example of Mughal architecture and a UNESCO World Heritage site. Day 08: Agra - Delhi - Australia (B/-/-) Morning pays a sunrise visit to Taj Mahal. Visit the impressive 16th century, Agra Fort. In the afternoon travel back to Delhi for your transfer to the airport for your flight home. Day 09: Arrive Australia (-/-/-) Arrive home in the evening. India Express Private departure can be arranged with a surcharge from $350 PP land only. 2019: 23/01-31/01 27/02-07/03 27/03-04/04 24/04-02/05 22/05-30/05 09/10-17/10 30/10-07/ : 26/02-05/03 25/03-02/

8 ITINERARY Day 01: Depart Australia (-/-/-) Enjoy your overnight flight to Tokyo. Japan Express with Tokyo, Mt.Fuji, Hakone, Kyoto, Nara & Osaka 06 NIGHTS / 09 DAYS Day 02: Arrive Tokyo (-/-/-) On Arrival in Tokyo, you will be met by our representative in the arrival hall and transferred to your Tokyo hotel, where you are based for the next 2 nights. Day 03: Tokyo (B/-/-) After breakfast, start your Tokyo Morning Tour including Meiji Shrine, Imperial Palace East Garden. Visit Asakusa Kannon temple and its shopping arcade. We finish in Tokyo station for free time shopping. Return to your accommodation on your own. Day 04: Tokyo - Mt Fuji - Hakone (B/L/-) You ll travel with just an overnight bag for your night in Hakone tonight, so this morning your main suitcase will be transferred directly from Tokyo to Kyoto. We then proceed to Mt.Fuji and join our Hakone tour. We start with a cruise on Lake Ashi, then take the Hakone Ropeway to the mountain top where we enjoy the Owakudani Boiling Valley. After the tour, you will be transferred to the Hotel for your overnight stay. Tonight is a great chance to enjoy the hot spring facilities! N No. of nights Flight Coach Boat Train Kyoto 2N Osaka 1N Nara Mt. Fuji Tokyo 2N 1N Hakone IN Japan is an intricate blend of East and West, along with unexpectedly beautiful landscapes and charmingly courteous people. Though some of its cities look highly westernised, the nation remains its tangible sense of history and cherished traditions. This semi-independent tour allows you to capture the essential of Japan at your own pace within a short but gratifying time. Standard Hotel Package: Tokyo Shiba Park Hotel New Miyako Kyoto (Standard room) Hotel Vischio Osaka by GRANVIA Superior Hotel Package: Grand Prince New Takanawa New Miyako Kyoto (Premium room) Granvia Osaka Day 05: Hakone - Kyoto - Nara - Kyoto (B/-/-) Transfer to Odawara and take the bullet train to Kyoto (approx. 2.5 hours). On arrival, you ll meet our assistant who will walk with you to New Miyako Hotel, where you ll stay for the next 2 nights. This afternoon enjoy Nara Walking Tour visiting Todaiji Temple, Nara Deer Park and Kofukuji Temple. Day 06: Kyoto (B/L/-) After breakfast, we start your Kyoto Full Day Tour visiting Kiyomizu Temple, Sanjusangedo Temple, Fushimi Inari Shrine and Arashiyama Bamboo forest. Day 07: Kyoto - Osaka (B/-/-) Transfer to Osaka by local train and self check-in at your Osaka hotel, enjoy your day in Osaka. Japan Express OUT STANDARD HOTEL PACKAGE $3,780 per person $2,880 per person $1,095 per person Departing Sydney, Melbourne and Brisbane flying Qantas Airways BNE and MEL depart on day 2 for same day arrival. SUPERIOR HOTEL PACKAGE $4,080 per person $3,180 per person $1,295 per person Departing Perth and Adelaide flying Cathay Pacific or Singapore Airlines Adelaide passenger may involve additional domestic add on at extra cost. Inclusions: Return international economy class airfares with full service airlines Accommodation (your choice of package) Meals, as mentioned All transportation, daily tours and admission fees as mentioned Bullet train tickets Luggage transfers from Tokyo to Kyoto English speaking local guide during the day tours. Exclusions: Travel Insurance Daily meals (except for one lunch) Personal expenditures Peak season surcharge from $380/per person for travel in Feb, Mar, Apr, May, Sep, Oct, Nov DEPARTURE DATE: Daily Departure Day 08: Depart Osaka (B/-/-) After breakfast, your morning is free until your transfer, to Osaka Airport, by Airport Shuttle, for your flight back to Australia. Day 09: Arrive Australia (-/-/-) Arrive home in the morning. Why not add extra nights to visit Nikko (a World Heritage Site) or spend a day at Disneyland & DisneySea, while in Tokyo. OR maybe extend your stay in Osaka, to visit the Universal Studio? We have plenty of add-on options for everyone s needs

9 ITINERARY Seoul 3N Korea Express with Seoul, Gongju, Buyeo, Gwangju, Yeosu, Jinju, Busan & Andong 07 NIGHTS / 10 DAYS IN Gongju Buyeo OUT 1N Wonju Jeonju Mt. Sorak Pyeongchang Gangneung Andong Gyeongju 1N This tour helps foreign visitors to have a broad and deep understanding of Korean culture and tradition in a short time. Taking you to visit the major world cultural and natural heritage in Korea, you will have a long-lasting memory of this excellent value trip. Inclusions: Return international economy class airfares with full service airlines Accommodation Meals, as mentioned All transportation, daily tours and admission fees as mentioned Tipping English speaking local guide during the day tours. Exclusions: Travel Insurance Daily meals (except for one lunch) Personal expenditures Day 01: Depart Australia (-/-/-) Board your overnight flight to Seoul. Meal on board. Day 02: Arrive Seoul (-/-/-) Arrive at ICN Airport and meet our driver, for your transfer to the Hotel for check in. Day 03: Seoul - Gongju - Buyeo - Jeonju (B/-/-) This morning we depart Seoul for Gongju and visit Gongsanseong Fortress, a 2.5 long mountain castle, established during the Baekje Dynasty Period (AD ), then move to Buyeo, an ancient capital of the Dynasty. Visit Baekje Cultural Land where you will see a palace, castle, cultural hall, etc. Proceed to Jeonju to visit Jeonju Hanok Village including about 700 traditional Korean houses called Hanok. Day 04: Suncheon - Yeosu (B/-/-) Transfer to Suncheon where you will visit Songgwangsa Buddhist Temple and the Suncheonman National Garden, most famous for its vast reed fields, the largest of its kind within the nation. Later, proceed to nearby city Yeosu, a port city and look around the Fish Market, with nearby sightseeing of Industrial Complex night scene. Check into your hotel and enjoy some leisure time. Day 05: Yeosu - Jinju - Busan (B/-/-) Today we move to Jinju and see Jinjuseong (Seong means a Castle). The Chokseoknu structure is historically linked to the Japanese invasion. We then proceed to Busan, City Tour from Jagalchi Fishery Market, Korea s largest seafood market where you will have free time for lunch and wandering around the market. Then proceed to Yongdo Beach and Skywalk, followed by Nampodong Street. Day 06: Gyeongju - Andong - Wonju (B/-/-) Off to Gyeongju today and join a city tour including Bulguksa Guska Temple (UNESCO World Heritage Listed) - the beauty of the temple itself is the stone relics, praised by visitors from all over the world. Move to Andong then visit Hahoe Folk Village which has preserved the housing architecture and the village structure of the Joseon Dynasty. Move to Wonju decorated with the Chiaksan Mountain and the Seom River that circles the area, and as the capital of Gangwon Province for 500 years during the Joseon Dynasty, it maintains a rich tradition and cultural relics. village (pass by), The 3rd Tunnel (Exhibition-hall), Dora Observatory, Dora Mountain station.) After lunch, return to Seoul and drop off at Hongdae Fashion Street for free time & shopping. Day 09: Seoul City Tour - Depart Seoul (B/-/-) After breakfast, start your full day tour with Gyeongbok Palace with Royal Guard Changing Ceremony, built in 1394, the first five royal palaces during Joseon Dynasty (1392~1910), National Folk Museum, (Pass by Cheongwadae, Presidential Blue House). Visit the Korean Ginseng Centre and Cosmetic Shop. Transfer to Incheon Int l Airport for your return flight back to Australia. Day 10: Arrive Australia (B/-/-) Arrive home. Korea Express N No. of nights Flight Coach 1N Gwangju Suncheon $3,785 per person Departing Sydney, Melbourne, Brisbane, Perth, and Adelaide flying Cathay Pacific. $2,885 per person Jinju 1N Yeosu Busan $799 per person *Adelaide passenger may involve additional domestic add on at extra cost. DEPARTURE DATE: Departs Australia every Wednesday *Shoulder and peak season surcharges may apply Day 07: Wonju - Pyeongchang - Gangneung - Mt Seorak - Seoul (B/-/-) Visit Pyeongchang - the venue of 2018 Winter Olympic Games and enjoy the Ski Jump Lounge s Monorail Tour. Then move to nearby Gangneung, located between the Eastern sea and the mountain ridge, well-known for wide pine forests, clean sandy beaches and crystal blue sea. Visit Seongyojang Folklore Materials Pavilion (residence of noble class) as a typical mansion of the heir in the late Joseon Dynasty. After a short drive to Sokcho, Mt Seorak National Park, the peaks of the Seoraksan Mountains break through the clouds while jade-like water flows through the valleys, creating breathtaking views and making this Korea s most famous national park. Due to the many rare species found here, UNESCO designated this national park a Biosphere Preservation District. You may take an optional ride on Cable car to Gwongeumseong fortress, before moving back to Seoul. Day 08: DMZ (B/L/-) Transfer to DMZ for tour (Imgin Park, Freedom Bridge, Unification 16 17

10 Taiwan Express with Taipei, Sun Moon Lake, Kaohslung, Kenting, Hualien Taitung & Jiaosi 09 NIGHTS / 12 DAYS ITINERARY Day 01: Depart Australia (-/-/-) Enjoy your overnight flight from Australia to Taipei, the capital of Taiwan. Day 02: Arrive Taipei (-/-/-) Upon arrival at Taoyuan International Airport, you will be met and transferred to the 5* Howard Plaza Hotel or similar. The remainder of the day will be free for you to explore at your leisure. Day 03: Taipei - Sun Moon Lake (-/-/-) Travel by coach to Nantou and visit Puli, a cultural and artistic hub. Your Sun Moon Lake Tour will then include visits to Wen Wu Temple, Tehua Village, Tse-En Pagoda, and the Holy Monk Shrine. Stay overnight at Del Lago, Sun Moon Lake or similar. Day 04: Sun Moon Lake - Kaohsiung (B/-/-) After breakfast you will explore the historical and cultural town of Lukang. Transfer to Kaohsiung for two nights stay at the Garden Villa or similar. Day 11: Pingxi Sky Lantern (B/-/-) See the amazing Sky Lantern in Pingxi Town, as well as Shifen Old Street and Waterfall. Return to Taipei and transfer to the airport for your flight home. Day 12: Arrive Australia (B/-/-) Arrive Australia, reminiscing of the beautiful scenery and culture of Taiwan. N No. of nights Flight Coach OUT Sun Moon Lake Kaohsiung $3,395 per person Departing Sydney, Melbourne, Brisbane, Perth, Adelaide flying Qantas or Cathay Pacific. $2,495 per person 2N Kenting Taipei 1N 3N 1N Taitung Taroko Gorge 1N 1N Jiaosi Hualien IN East Rift Valley $1,049 per person Known as The Heart of Asia, Taiwan is a beautiful country with phenomenal natural scenery. From the cerulean ocean and vast cliffs, to the marble gorges and lush forests, as well as the volcanic regions, there is plenty to see and experience. Taiwan is also a cultural fusion of traditional and modern influences. The Classic Taiwan tour is perfect for experiencing the very best that Taiwan has to offer. You will travel in luxury, staying in four and five star accommodation, with English speaking tour guides to ensure you don t miss a second of absorbing the history of the country. Inclusions: Return international economy class airfares with full service airlines 5* Luxury accommodation with daily breakfast Taiwan railways tickets from Taipei - Hualien All transportation, daily tours, and admission fees Professional English speaking guide Exclusions: Travel Insurance Tipping for guide and driver at own discretion Other meals Personal expenditures DEPARTURE DATE: Day 05: Kaohsiung - Kenting - Kaohsiung (B/-/-) After breakfast explore Maopitou, Oluanpi Light House, and Kenting Park. Travel back to Kaohsiung for the night. Day 06: Kaohsiung - Taipei (B/-/-) Enjoy your morning city tour of Kaohsiung with visits to Cheng Ching Lake, the Spring and Autumn Pavilions, and the former British Consulate. Travel by bus/train to Taipei in the late afternoon. Day 07: Taipei - Hualien - Taitung (B/-/-) Take a scenic train ride to Hualien. Visit the Shitiping Terraced Rocks and Sanxiantai, the Amis Folk Centre in the eastern national scenic area. Check in to the Sheraton Taitung for an overnight stay. Day 08: Taitung - East Rift Valley - Hualien (B/-/-) After breakfast, explore Luye Gaotai and Mr Brown Avenue, before taking in Taitung s Takeshi Kaneshiro Tree. Continue today s tour by seeing the fantastic scenery at Matai an Wetland Ecological Park before checking in to Promiseland Resort & Lagoon. Then enjoy a boat ride to finish the day. Day 09: Hualien - Taroko Gorge - Jiaosi (B/-/-) Travel to the beautiful Taroko National Park by coach. Taoko Gorge has been carved deep in to the plentiful marble of the area, giving it the moniker The Marble Gorge. Along the winding road, through forest and cliffs, you will see the powerful Liwu River traversing through the marble boulders. On your journey you will visit the Evergreen Shrine, Swallow Grotto, Nine Turns of Tunnel, Marble Bridge, Tienshiang, and the Marble Factory. You will stay overnight in Jiaosi, at the Hotel Royal Chiaohsi. Taiwan Express *Adelaide passenger may involve additional domestic add on at extra cost. Departs Australia every Monday *Shoulder and peak season surcharges may apply Day 10: Jiaosi - Taipei (B/-/-) After breakfast, visit the National Centre for Traditional Arts, followed by the King Car Kavalan Distillery where you can sample the famous Taiwanese Whisky. See the beautiful Yuanshan Orchid Garden before travelling back to Taipei. Spend your last night in Taiwan at the Howard Plaza Hotel

11 Vietnam Express with Hanoi, Halong Bay, Hue, Hoi An, Ho Chi Minh City, Cu Chi & Cai Be 08 NIGHTS / 10 DAYS ITINERARY Day 01: Depart Australia - Arrive Hanoi (-/-/-) Morning flight to Hanoi. You will be met on arrival and transferred to check in at The Ann Hanoi Hotel or similar for two nights stay. Day 02: Hanoi (B/-/D) After breakfast, spend the full day exploring the capital of Vietnam and its rich culture. A fusion of Vietnamese, Chinese, and French, Hanoi is one of the most ancient capitals in the world. Take a leisurely stroll around the Temple of Literature; the stilt houses and gardens of the One Pillar Pagoda; the HCM Mausoleum; and the Museum of Vietnamese Women. Enjoy a traditional trishaw ride through the hustle and bustle of the city centre and walk through the famous streets of the Old Quarter. Spend time shopping, then enjoy your delicious Welcome Dinner. Farewell Dinner Cruise on the Saigon River. Day 09: Ho Chi Minh City - Cu Chi Tunnels - Depart Ho Chi Minh City (B/-/-) After breakfast, visit the Cu Chi Tunnels (70km from Ho Chi Minh City), the former stronghold of the Viet Cong. The network of tunnels stretch for over 200km and three levels underground. Transfer to the airport to board your flight home. Day 10: Arrive Australia (-/-/-) Arrive home in the morning with memories to last a lifetime! N No. of nights Flight Coach 1N Halong Bay Hanoi 2N IN Hue 1N Danang My Son 2N Hoi An This introductory tour allows you to experience Vietnam s history, culture and its people in a compact yet impressive program. Enjoy the planned visits to all the must see attractions in the main cities of Vietnam. While immersing yourself in the local culture, you will stay in four star accommodation to ensure you are comfortable the entire trip. Domestic flights allow you to make the most of your time in Vietnam, giving you a taste of the many wonderful delights of this wonderful country! Inclusions: Return international economy class airfares with full service airlines Domestic airfares and taxes Tipping for guide and driver Most meals as indicated Daily mineral water 4* accommodation with buffet breakfast All transportation, daily tours and admission fees Professional English speaking guide Exclusions: Travel Insurance Personal expenditures Vietnamese Visa Day 03: Hanoi - Halong Bay (B/L/D) After breakfast at the hotel, travel to the World Heritage Listed Halong Bay and check embark on your Halong Bhaya Classic Cruise. Cruise around the islets, caves, and grottos of Halong Bay, enjoying fresh seafood, swimming, and fishing. Spend the night onboard the cruise ship. Day 04: Halong Bay - Hanoi - Hue (B/L/-) Continue your cruise and enjoy an early lunch before disembarking. Drive back to Hanoi to catch your flight to Hue. If time permits you can stop at the Old Quarter for shopping. Upon arrival in Hue, check in to the Eldora Hotel Hue or similar. Day 05: Hue - Danang - Hoi An (B/-/-) Tour Hue City and visit the Imperial Citadel and Dong Ba Market. Take the scenic Hai Van Pass drive to Hoi An. Enjoy a stroll on the beautiful Lang Co Beach and stop in Danang to see the Cham Museum and its fine artworks, as well as climb the Marble Mountains. Once you arrive in Hoi An late in the afternoon, check in to the Vinh Hung Riverside Resort & Spa or similar for two nights. Spend the rest of the afternoon at your leisure, perhaps visiting a local tailor to have high quality clothing made overnight. Day 06: Hoi An (B/-/-) Take a bicycle ride to Thanh Dong Organic Farm, the first and only organic farm in Hoi An. At the farm you will experience daily farm life and the benefits of organic farming. Enjoy a bamboo boat ride followed by a cooking class and organic lunch. Spend the afternoon at your leisure, exploring Hoi An. Vietnam Express OUT Cai Be Cu Chi 2N Ho Chi Minh City $2,985 per person Departing Sydney and Melbourne flying Vietnam Airlines. $3,195 per person Departing Brisbane, Adelaide and Perth flying Singapore Airlines. DEPARTURE DATE: (SURCHARGE FROM $200 PP / $300 PP) 2019: 24/02-05/03 24/03-02/04 21/04-30/04 19/05-28/05 16/06-25/06 21/07-30/07 18/08-27/08 06/09-15/09 29/09-08/10 20/10-29/10 17/11-26/11 $2,285 per person 2020: 23/02-04/03, 23/03-01/04, 20/04-29/04 $695 per person Day 07: Hoi An - Ho Chi Minh City (B/-/-) Transfer to the airport in the morning to take a flight to Ho Chi Minh City. On arrival you will be met by your local guide and tour the city. Visit the War Remand Museum, Notre Dame, Post Office Centre, and People s Committee Hall. Explore the Ben Thanh Market then be entertained by a unique water puppet show. Check in to the Muong Thanh Saigon Centre Hotel or similar for two nights. Day 08: Ho Chi Minh City - Cai Be (B/L/D) After breakfast, explore Binh Tay Market in China Town. Boat along the river in Cai Be, where you will cruise quietly through the river traffic and watch the locals popping rice and corn, as well as making coconut candy. Travel by Sampan through the small canals and experience local hospitality amongst the orchards, with local fruit and traditional music. Transfer back to Ho Chi Minh City and feast at a 20 21

12 TERMS & CONDITIONS 1. LIMITATION OF RESPONSIBILITY As a wholesaler, MW Tours, we act as an agent only. We offer a range of travel services (which may include but are not limited to flights, accommodation, coach, rail and cruise liner services) on behalf of others who provide those services. Our duties to you are limited to arranging bookings on your behalf with those service providers & ground operators. We are not responsible for providing those services to you, or for the standard of any service provided. If a service provider fails to provide you with a service, or you are not satisfied with the standard of any service provided, you agree that your only rights are directly against the service provider and not against us. You agree that we are not liable to you for any losses that you suffer in those circumstances, and that you will not claim against us (directly or indirectly) any refund, credit or other compensation. You agree that any money that you have paid to us will not be held on trust for you, but will be used by us to make payment to the service providers to secure the booking for your travel services. 2 AGENT RESPONSIBILITY It is the travel agent s responsibility to ensure all the documents such as quotations, invoices, confirmations and itinerary detail that issued by MW Tours are correct and that clients are aware of all the details of cancellation and amendment conditions. 3 RATES AND PRICES Rates and prices quoted in print or on the website and quoted by our reservations personnel are subject to availability and can be withdrawn or varied without notice. The price is only guaranteed when final payment has been received by us. Price changes may occur by reason of matters outside our control which increase the cost of the product or the service. 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MW Tours reserves the right to make alterations to itineraries, departure dates and prices due to circumstances beyond their control. 5 BOOKINGS By making a reservation with Mandarin World Tours Pty Ltd (from now known as MW Tours), you will have agreed to accept the Terms & Conditions. Please read it carefully before you make a booking as they incorporate the basis upon which bookings are accepted by MW Tours and it is important to you. Please note all the bookings are subject to availability at the time of reservation. 6 RESERVATION AND DEPOSIT All services are subject to availability of tour, airline availability. Prices may differ once airfare is sold out. A non-refundable $400 per person is required at the time of booking along with a completed tour booking form and accompanying passenger names must be provided exactly as per passport (a copy is to be provided), including middle names, at the time of booking. Receipt of a deposit will be taken as an understanding by MW Tours that customers has read and agreed to be bound by the terms and conditions in this brochure. Any spelling corrections made after a deposit is paid must be sent in writing and will incur additional fees, including any ticket reissue fees. MW Tours reserves the right to correct any errors in rates quoted or calculated, or any omissions made at any time during your booking. Any verbal quote given is an indication only of the final price and is subject to confirmation in writing. 7 RECEIPT OF DEPOSIT By sending a deposit the client agrees to be bound by the terms, conditions and responsibilities set forth in this brochure. The client also agrees that: All persons are fit and physically able to partake, unaided, in their chosen tour as per the itinerary outlined in the Tour description. All persons travelling on a Private or Tailor-Made Tour are fit and physically able to partake, unaided, in their chosen itinerary. All parties acknowledge the physical demands and hazards involved in the tour they will be undertaking and have chosen to participate at their own risk. All parties understand that any medical or dietary information provided to MW Tours does not, under any circumstances, make MW Tours liable if a particular condition exacerbates while on tour or affects their ability to participate in any portion of the tour. 8 BALANCE OF PAYMENT Balance of payment must be received no later than 60 days prior to date of departure. Price shown are for payment by cash. An additional surcharge will be applied to the dollar amount paid by credit card or to apply the appropriate cancellation charges. All customers are required to familiarise themselves with any health requirements specific to the covers. It is recommended that where seatbelts are available customers must use them and remain 9 LATE BOOKINGS countries being visited. Any pre-existing health conditions must be discussed with your doctor who can seated at all times while the vehicle is moving. As such, customers warrant that they shall not make Payment must be made in full immediately after the company confirms that it is holding space. If payment is not so made, MW Tours shall reserve the right to cancel the booking at its discretion. The confirm your suitability to travel on your chosen tour. The pace guide of each tour is outlined in our brochures (easy, moderate & active), on our website and also in the Tour description. If you or any member any claim howsoever arising from injury or damage in respect of, arising from or contributed to by the absence of seatbelts and hereby release MW Tours from all such claims. bookings may also incur additional fees including any applicable urgent visa processing fees. Any visa of your party has any medical conditions, dietary requirement/food allergy, or disability, which may 23 AIRLINES applications for bookings made less than 30 days prior to departure, customers are responsible for applying for their own visas. affect you while travelling, you must provide us with full details in writing prior to making your booking so that we can assist you in considering the suitability of your arrangements. You must also promptly Airlines featured in any brochures do not by virtue of their endorsement represent themselves either as contracting with any purchaser of a holiday from MW Tours, or as having any legal relationship with such 10 AMENDMENT & BOOKING FEES advise us if there are any changes to your health that may affect your holiday after your booking has a purchaser. Frequent flyer miles may not be accrued on some packaged fares. Pre-flight seat allocation The following fees will apply: Land-Only Amendments, to confirmed and deposited itineraries outside of 30 days prior to departure where the value of the booking is decreased - $150 per person, per change (a change to the booking that increases the value will incur no fee) Transferring between tours (within 75 days) - See Cancellation by Customer for applicable fees and details for cancelling the original tour. An amendment fee would then apply to transfer to the new booking plus any difference applicable between the 2 tour bookings. Reissue of airline tickets - From $100 per person (other fees may apply) Once a booking is confirmed, name transfers may incur additional charges. been confirmed. In the best interests of yourself and of your tour group, MW Tours reserves the right to prevent you from further participation on a tour if a physical or psychological condition presents itself that significantly affects the enjoyment or wellbeing of yourself or the rest of your group. MW Tours will not be liable to refund any part of the price of the tour paid by you, or on your behalf, which you have not used. You will be responsible for making alternative arrangements to accommodate any medical or dietary condition. The information provided does not, under any circumstances, make MW Tours liable if your condition exacerbates or affects your ability to participate in any portion of the tour. Your medical and dietary information is collected so that we may process your booking. Your medical and dietary information will be provided to our suppliers and partners overseas for the sole purpose of endeavouring is not available. For details, contact our office. Schedule changes or flight cancellations are subject to the airlines policy and are outside MW Tours control. The free checked baggage allowance for economy class passengers is normally 23-30KG per person to Asia in accordance with international airline regulations. Some airlines have increased luggage allowance. Please refer to your Air Ticket copy for the actual luggage allowance. Any excess baggage charges will be at own cost of each and every passenger. Airline schedules from different cities vary so travellers from some cities may need to make their own way to another capital city to join the tour or may require pre- or post-tour accommodation, a stopover or have a lengthy transit en-route to their destination. Any cost for accommodation, transportation or 11 CANCELLATION BY CUSTOMER to accommodate your condition where possible. meals incurred will be at the passengers own expense. Our reservations team can assist with any of All Cancellation must be made in writing to MW Tours and will be subject to the following cancellation We accept no responsibility for any disease or infection which you may become infected as a result of these additional services. charges from the date the written notice is received. your tour. Please check with your doctor for the vaccination if required. MW Tours will not and do not 24 AIRLINE FUEL LEVY SURCHARGE More than 60 days prior to departure, loss of deposit. provide medical advise and refer all enquiries to health care professionals. Airlines servicing flights to Asia may charge a fuel levy surcharge, on top of the normal airline ticket days prior to departure: forfeit 25% of total tour cost. 17 TRAVEL DOCUMENTS & VISA PROCESSING price, in order to cover the increased cost of aviation fuel. As fuel prices have fluctuated, so too has the days prior to departure, forfeit 50% of total tour cost days prior to departure, forfeit 80% of total tour cost. A passport with a minimum of 6 months validity is required for customers travelling to all countries in our tour itineraries. Visas may be required for some of the destinations we sell, passengers should familiarise amount airlines charge for this levy. At the time of pricing, some airline fuel surcharges are included in the cost of the fare; however, this amount is subject to change until your airline ticket is issued. 30 days prior to departure, forfeit 100% total tour cost. themselves with any visa requirements that may be applicable in the areas they intend visiting. 25 COMPLAINTS escalation policy & CLAIMS In the event of a cancellation any refunds will be less administration fees and any applicable amendment fees passed on by any supplier or airline. MW Tours will endeavour to recover as much as possible from suppliers to pass on to the customer. Regrettably cancellation charges and fees cannot be waived. There can be no exceptions. No refund will be made for any unused portions of the holiday after the departure date. Please note that employees of any overseas company or staff of MW Tours outside Australia are not authorised to give any guarantees or agreements to customers in respect of refunds or any other matters. Additionally, employees or staff of MW Tours are not authorised to give any guarantees, MW Tours does not accept any responsibility for passport and visa requirements and clients should be responsible for all entries, exits, health and other documents required by law. MW Tours does not assist in the process or issuance of visas. MW Tours cannot guarantee that any visa fee, published on any company documents, website or brochure is up to date or correct, at the time of print. MW Tours encourage all passengers to contact the relevant authorities and accepts no responsibility if a visa application is refused. Any cancellation fees or other expenses incurred, by the customer, due to the refusal of a visa, will be entirely the customer s liability. MW Tours do everything possible to make your trip with us an enjoyable one. We also ensure that we deal with complaints effectively and efficiently. Should you not be satisfied at any time, you hereby agree to inform our local guide or other service provider on the spot immediately so that they can promptly resolved the problem. If this is not possible and you wish to lodge a complaint or claim this must be done in writing to MW Tours in Brisbane (or by to customerservice@mwtours.com.au) within 30 days of the date of the completion of your MW Tours arrangements. Relevant receipts and substantiating evidence must be attached to the letter of claim. agreements or amendments to customers in respect of refunds or any other matters outside of these 18 CONSULAR ADVICE We are committed to being accessible and responsive to all people who approach us with feedback or terms and conditions. We strongly recommend that you familiarise yourself with the latest Government Consular advice and complaints. At the same time our success depends on: 12 CANCELLATION BY MW TOURS information. We also recommend that you review information provided by the Australian Department Our ability to do our work and perform our functions in the most effective and efficient way possible MW Tours reserves the right to cancel or vary a tour prior to departure due to insufficient numbers. In such an event, alternative guaranteed travel dates will be offered. Should these options not be of Foreign Affairs and Trade prior to making your booking by calling , or by visiting their website for the latest information. The health, safety and security of our staff, and Our ability to allocate our resources fairly across all the complaints we receive. acceptable MW Tours will refund the full price paid, less visa cost. If a tour is cancelled or varied prior to 19 SINGLE TRAVELLERS A copy of our complaints escalation policy is available upon request. departure due to unforeseeable circumstances such as, but not restricted to, severe weather conditions When booking for Single travellers, a Single Supplements may apply to your booking. Single travellers 26 PRIVACY or force majeure, MW Tours will refund all monies prior to departure less visa cost, fuel surcharge and any other cancellation fees levied by airlines and other third parties. Unforeseeable circumstances such as force majeure, adverse weather, flight rescheduling, hotel overbooking and faults with transportation have the option to travel on a willing to share basis. MW Tours will endeavour to match willing to share travellers of the same gender booked on the same departure. In the event that we are unable to confirm a share partner, MW Tours will confirm a single room in all accommodation and charge the Single We are collecting your personal information so that we can process your booking. We will also keep you up to date with other MW Tours offers and product information that may be of interest to you if you have consented to this. You can opt out of receiving information at any time if you choose to do so. or road conditions may also have an effect on the tour itinerary after the commencement date. Any Supplement fee applicable for the tour they are booked on. 27 LAW OF CONTRACT decision made in respect of tour services by independent operators to re-route or amend the itinerary 20 TIPPING This contract is governed by the laws of the state of Queensland and any legal action arising therefrom due to any of the above or similar circumstances is at the discretion of the tour service provider and MW Tours shall not be liable for any claim whatsoever arising from such events. Local tipping is customary in Asia. MW Tours provides the option to include or exclude tipping on all tours. It is the responsibility of the traveller to advise which option they will take prior to deposit being shall be litigated only in the appropriate court in that state having jurisdiction in that claim. 13 REFUSAL OF CARRIAGE made. If pre-purchasing your, we will make arrangements with our suppliers and ground operators to MW Tours, and their applicable suppliers and ground operators, retain the right to remove customers from our group tours for reasons that impact on the enjoyment or safety of other tour members, such as, but not limited to, the physical, medical or mental inability of customers to undertake the arrangements of the tour, unsocial or unruly behaviour, or the carriage of prohibited substances and materials. pay locally to the Tour Guide in their local currency, who then distributes it daily to service providers on your behalf. This avoids the need for you to consider individual tipping situations daily throughout your trip. The amount payable for each tour varies and will be shown in the price guide, however is subject to 14 HOTEL DESCRIPTIONS, MAPS & PICTURES change at any time, without notice. Hotel descriptions featured in this brochure are based on current hotel guides provided by suppliers 21 SHOPPING and contractual agreements. Any facilities described are subject to change at any time. Maps and photographs are included for general information only and may not necessarily reflect actual routings, location or services. MW Tours has made reasonable enquiries to verify that the descriptions and details are accurate but does not warrant that they are. Shopping can be an entertaining and pleasurable experience in Asia in either local markets or government stores. MW Tours and its suppliers and ground operators are not qualified nor permitted to ensure or guarantee the quality or value of any goods purchased or the suitability of any retail shops visited. It is entirely at our customers own risk at all times in all cases. The customer must accept responsibility for 15 TRAVEL INSURANCE their decision regarding the good s value, as well as the risk and process of credit card purchases and/ There is no insurance coverage for all our tours. It is strongly recommended that all customers travelling or shipping charges. with MW Tours are adequately covered by insurance for the duration of their travel arrangements no 22 TRANSPORTATION later than when final balance is paid. MW Tours cannot in any way be made liable for any additional cost incurred by the customer on any tour. We offer 20% discount on insurance policy to all travellers who booked our tour package. Customers travelling on any MW Tours product acknowledge that they travel at their own risk. Travelling on vehicles without seatbelts may occur. Seatbelts may not be compulsory by law in some destinations featured by our company and therefore the locals may choose not to wear them. For this reason, local charge card. We reserve the right to cancel the booking without receiving full payment on due day and 16 HEALTH REQUIREMENTS operators may or may not have seatbelts in vehicles or they may be hidden underneath protective seat 22 23

13 THE GREAT VALUE TOURS TO ASIA AND BEYOND MW TOURS PHONE: TOLL FREE: (AU) / (NZ) FAX: SALES@MWTOURS.COM.AU OFFICE: SUITE 6, 3368 PACIFIC HIGHWAY, SPRINGWOOD QLD 4127 POSTAL ADDRESS: PO BOX 1305, SPRINGWOOD QLD 4127 MWTOURSAUSTRALIA MWTOURSAUSTRALIA YOUR PROFESSIONAL TRAVEL AGENT