Santa. Visit. Lapland Holidays with Canterbury Travel

Transcription

1 Santa Visit Lapland Holidays with Canterbury Travel 2018

2 For more information please visit To book call (01) N. Ireland Welcome to the REAL Lapland Santa Claus For over 40 years Canterbury Travel has been creating family holidays of distinction. When you book a festive break with the Lapland specialists you can be assured that your holiday will be in an authentic setting, in the heart of Finnish Lapland. For in Santa s homeland we still believe in the magic of Christmas. Canterbury Travel s award-winning holidays offer one of the best standards of service and tour content on the market. Our holidays are not just inclusive of flights, accommodation and transfers, in-flight catering and meals as per itinerary but traditional Arctic activities as specified using huskies, reindeer and snowmobiles and the hire of snow suits and boots plus entertainment and presents for children ages 2-11 inclusive. The Enchanting Lapland day tour is full of activity and set in some of the most beautiful countryside of Lapland. The 2-3-night tours provide a more relaxed atmosphere than a day tour, with an enhanced activity programme in wilderness locations and the romance of searching for Father Christmas. Whichever tour you choose, an individual meeting with Santa is assured and each child will receive a present from the great man. 2 Canterbury Travel - the Lapland Specialist for precious moments worth remembering

3 Visit Santa with Canterbury Travel Inside Introductory Special Offers & Tour Activities Pyha Resort & Accommodation Idyllic Lapland FAQ s and Client Security Terms and Conditions Lapland Lullaby Enchanting Lapland Santa s Special Elves Let s meet Santa s Special Elves who appear exclusively on all our overnight tours. Tricky Dicky Snowy Bowy Speedy Sam Noisy Nod The cheekiest of the Elves, Tricky Dicky is the real joker of the pack! Dressed in orange and yellow. He just loves to play games with people. He may tell a fib or two to mislead you but he s sure to make you laugh along the way. Wearing a blue and white dress with silver trim, Snowy Bowy just loves everything to do with snow. She enjoys placing bows on trees, building snowmen, castles and much more. She adores the bows on presents and has so much fun decorating gifts for Christmas. Draped in red Speedy Sam is a restless somewhat impatient but VERY reliable Santa s Helper. You may see him rushing around ensuring that everything is ready on time for Santa. Will Speedy Sam decide if you ve been good or naughty this year? This chap is a very cheerful Elf dressed in green & he s a big fan of musical instruments, Christmas tunes and carols. You ll know when Noisy Nod is close by as the bells on his clothes will ring. He can usually be found dancing to the bells crying Ho, Ho, Ho Will the sounds of the bells lead you to Santa? 3

4 Special Offers & Tour Activities The following items are included on selected tours, please refer to the icons on each tour page. For more information please visit To book call (01) N. Ireland FREE SPECIAL SOUVENIR On departure from Lapland you will receive a souvenir licence to commemorate your visit to Lapland, crossing the Arctic Circle and covering the traditional activities undertaken. FUN FOR ALL Children s entertainment is available at the hotel in Pyha. The children s entertainers perform in the late afternoon/ early evening, with the exception of arrival and departure days. FREE SOUVENIR CD Throughout your stay in Lapland you and your children can sing along to our very own In Search of Santa and his Elves song. (1 CD per booking provided, prior to departure from Lapland.) SPECIAL OFFERS Limited HALF-PRICE child places A limited number of half-price child places are allocated to selected Day Trip departures and 2-night tours. To qualify your party must consist of at least 4 passengers including 1 child between 2-11 years at the time of return travel. The youngest child in your party (between 2-11 years) will be allocated the half-price child place. Minimum 4 persons excludes infants. Only 1 half-price child place will be permitted per booking. The half-price child places are offered on a first come first serve basis and are extremely popular; please refer to our website for latest availability. 4 Canterbury Travel - the Lapland Specialist for precious moments worth remembering

5 Visit Santa with Canterbury Travel TOUR ACTIVITIES Your holiday to Lapland is a wonderful opportunity to experience an array of fun yet traditional snow based activities which are indigenous to this region. Your Santa Visit All Tours When your search for Santa is accomplished, you will discover this enigmatic man s home and you and your children will meet him in private. See their faces light up as they achieve the dream of meeting the real Santa. Children age 2-11 years will receive a gift from Santa. TOUR ACTIVITIES (INCLUDED IN THE PRICE OF YOUR CHOSEN TOUR) 1 Day Enchanting Lapland On the Enchanting Lapland day trip, you will be transported by snowmobile and sleigh to a beautiful remote hamlet in the Lappish countryside. At location, you can enjoy some warming hot berry juice in the snow igloo and then experience husky and reindeer sleigh rides at your leisure plus tobogganing and snowmobiles for both adults and children. All of this is topped off with the highlight of the day - a private meeting with Santa. 2-3 NIGHT ACTIVITIES Make Friends with the Huskies Be enthralled as the huskies power their way through the Lappish countryside, beneath trees heavily laden with snow in search of Father Christmas. During your 90-minute husky adventure, you can learn how to drive a team of huskies or experience the thrilling sleigh ride as a passenger. Tour the husky farm, learn about the lives of the dogs and meet some of Santa s furry friends. Learn about Santa s Reindeer Your 90-minute reindeer adventure takes in a beautiful sleigh ride through the forest. While at location the reindeer farmer will tell engaging tales of the lives of these magnificent creatures while you rest beside an open fire and enjoy some hot berry juice refreshments. There may even be time to feed the reindeer. Snowmobile Experience Enjoy an exciting 1.5km snowmobile and sleigh ride through the snowy tundra of the Arctic as you search for Santa. Snowmobiles for children will be available. Snow Activities There will be variety of snow games with Santa s Special Elves, that children always enjoy, including snowman making, tobogganing and the odd snowball battle. Additional use of toboggans in resort is free of charge. Meet the Elves at Home Your Search for Santa will include a visit to the Elf House, where you will meet Wendy Wood and some of the Elves who have been helping Wendy to create the toys for all the boys and girls who have made it on to Santa s good list this year. Journey to a Magical Post Office View the Magical Post Office where the elves sort the mail. While in Lapland you will have the opportunity to send postcards to your loved ones. Your Personal Tour Guide - 2 and 3 night tours only During your time in Lapland you will be accompanied by a personal tour guide. The guide will meet and greet you at the airport in Lapland and they will be on hand throughout your tour. Your guide has expert local knowledge and they will be able to answer many of the questions you may have while in Lapland. 5

6 The magical resort of Pyha Pyha is a small village which is set in stunning scenery on the edge of a National Park that is renowned for its excellent ski facilities. It is situated above the Arctic Circle in the heart of Santa s homeland. In Pyha you can opt to stay in a variety of accommodations from a contemporary apartment, to a traditional rustic log cabin or comfortable hotel room, convenient to resort centre. It is hard to imagine anywhere more beautiful or unspoilt than the home of the real Santa Claus, Finnish Lapland. PYHA LOG CABIN Pyha Log Cabin In Pyha we have a selection of log cabins which are suitable for families of 3-6 persons. The log cabins vary in style, layout and decoration. Cabins are open-plan (so no separate bedrooms) and the beds vary from double beds and bunk beds (very traditional and Lappish in style) to beds/mattresses in a loft area suitable for both adults and children. Cabins have a log fire, drying cupboard, kitchenette, sauna and a shower room with w.c. Cabins are generally 15 mins walk from resort centre and your allocated restaurant. 6 Canterbury Travel - the Lapland Specialist for precious moments worth remembering

7 Visit Santa with Canterbury Travel For more information please visit To book call (01) N. Ireland PYHA SUITE, APARTMENTS AND HOTEL ROOMS Pyha Suite The Pyha Suites are 2-bedroom apartments suitable for 2-5 persons. One bedroom has twin beds and the other has a double bed at the lower level with a single bunk above. They also have a sauna, private facilities, drying cupboard, kitchenette and a lounge area with TV/DVD. The Pyha Suites are a short walk from resort centre. Pyha Apartment A Pyha Apartment is suitable for 4-8 persons. These apartments have 3 bedrooms, two with twin beds and another with bunk beds. Plus, a sauna, private facilities, drying cupboard, kitchenette and a lounge area with double sofa bed and TV/DVD. Apartments are approx. 5 mins walk from resort centre. Pyha Hotel Rooms The main hotel where the restaurant is located features a selection of en-suite rooms for 2-3 persons. Plus, a small number of family rooms (en-suite), sleeping up to 4 persons. Staying at the hotel is an excellent choice should you wish to have easy access to the restaurant. 7

8 For more information please visit To book call (01) N. Ireland Idyllic Lapland Capture the true spirit of Christmas at the scenic resort of Pyha, the perfect setting for your 2-night Lapland activity holiday. Experience husky and reindeer safaris as your Arctic expedition begins, searching for Santa with the help of four very Special Elves known as Tricky Dicky, Speedy Sam, Snowy Bowy and Noisy Nod. 8 Canterbury Travel - the Lapland Specialist for precious moments worth remembering

9 2 night Idyllic Lapland to Pyha It s time for your Arctic adventure in Lapland. Upon arrival at Rovaniemi Airport, you will be greeted by your personal tour guide, then it s time to board the coach for the transfer to Pyha. A brief stop will be made in Luosto where you will receive your snow suits and boots before resuming your journey. Check into your accommodation and enjoy dinner this evening. Will Tricky Dicky outwit you tonight in Pyha? The next morning your ultimate Lapland experience begins. Join your tour guide and head to a variety of locations in your quest to find Santa. Today we ll meet Santa s faithful friends the huskies and enjoy thrilling safaris through this amazing winter wonderland. At the reindeer farm relax by an open fire and enjoy some hot berry juice while listening to tales of the lives of the reindeer from the herdsman before experiencing a relaxed safari through the forest. Will Snowy Bowy provide us with a clue as to where Santa may be? After lunch we will resume our activities. Let s see if we can find Noisy Nod at the Elf House today. Later we ll return to Pyha to enjoy a festive dinner this evening. After breakfast our search for Santa continues, for it s imperative that you find him today. Once again you can enjoy sleigh rides in the Lappish wilderness drawn by the faithful reindeer, valiant huskies or motorised skidoos. Santa is always pleased to meet every family that has travelled from afar to meet him and each child will receive a present from him. Lunch will be provided before it s time to return to Rovaniemi Airport. En-route you will receive a commemorative licence of your stay in Lapland. As we say farewell to Santa, Mrs Claus and the Special Elves, let s sing the Elf Song one more time Santa Your search for includes: Journey to the Magical Post Office Meet the Elves at Home 90-minute reindeer experience 90-minute husky experience Snowmobile & sleigh ride (1.5km) Children s snowmobiles Snow games with Santa s Special Elves Tobogganing Private meeting with Santa Gift from Santa 2-nights full board accommodation In-flight catering Festive dinner Thermal snow suits and boots Souvenir license and CD Fun for all Free Souvenir CD Free Special Souvenirs Half Price Child places 9

10 For more information please visit To book call (01) N. Ireland Lapland Lullaby Visit a land full of mystery and magic and create special memories that will last a lifetime. Be spellbound by the beauty of the Lappish wilderness in Pyha. Feel the power of the paw, as the huskies whisk you through ancient snow-covered forests and be entranced by the reindeer as your magical holiday to Lapland unfolds. 10 Canterbury Travel - the Lapland Specialist for precious moments worth remembering

11 3 night Lapland Lullaby to Pyha Leaving Ireland far behind, on arrival in Lapland your coach guides will be waiting to meet you for the transfer to Pyha. After crossing the Arctic Circle let the fun begin as we sing the Elf Song! Prior to arriving in Pyha a brief stop will be made to collect your thermal clothing in Luosto. This evening we hope the spirit of Christmas encapsulates you as you relax and enjoy the welcome dinner. After breakfast your search for Santa will begin in earnest. The Special Elves will be on hand to provide you with clues as to where Santa may be yet which of Santa s furry friends will we meet today? The brilliant huskies will be waiting to take you on an exciting safari over prepared tracks through the forest, but will they lead you to Santa? We ll stop for a warming lunch and then continue our search. Will Speedy Sam be at the Elf House? He s always racing around, making sure everything is in order for Santa s epic journey across the globe on Christmas Eve. Later in resort, enjoy the children s entertainment prior to dinner. As we resume our search for Santa this morning, it s time to meet the reindeer. Perhaps Prancer, Donner and Blitzen will advise our guides of the best route to take to Santa s home. While at the farm you will hear about the lives of these magnificent animals before experiencing a leisurely sleigh ride through one of the most picturesque areas of Lapland. Later only the sound of the powerful snowmobiles will break the silence as they charge across the snow. Will it be Wendy Wood the toymaker who gives you the final clue to where you will find Santa? When you discover Santa s home, he will be delighted to meet you and your family and each child will receive a present from him. This evening, enjoy the festive dinner in Pyha. Santa Your search for includes: Journey to the Magical Post Office Meet the Elves at Home 90-minute reindeer experience 90-minute husky experience Snowmobile & sleigh ride (1.5km) Children s snowmobiles Snow games with Santa s Special Elves Tobogganing Private meeting with Santa Gift from Santa 3-nights full board accommodation In-flight catering Festive dinner Thermal snow suits and boots Souvenir license and CD Your last morning, simply relax in resort before saying farewell to your new Lappish friends. After lunch depart for Rovaniemi Airport and during the journey you will receive a souvenir licence commemorating crossing the Arctic Circle. Fun for all Free Souvenir CD Free Special Souvenirs 11

12 For more information please visit To book call (01) N. Ireland Enchanting Lapland Spend a magical day in Lapland this December and enjoy an exciting array of traditional Arctic activities in Santa s magical winter wonderland. A day trip to Lapland? Surely that s too hectic we hear you cry well actually, no! While it is an early departure, your flight leaves at approximately 8 a.m., you can relax onboard the aircraft with a hot breakfast. It takes 3 ½ hrs to fly to Lapland and then you ll have around 6 hrs to experience all that this special destination has to offer. 12 Canterbury Travel - the Lapland Specialist for precious moments worth remembering

13 1 day Enchanting Lapland On arrival at Enontekio Airport, we provide you with thermal snow suits and boots to keep you warm throughout the day. Then it s time for your Lapland adventure to begin with an exciting snowmobile and sleigh transfer to location a small hamlet set beside a frozen lake shore, which is exclusive to Canterbury Travel. Once at location register with Santa s Helper and they will advise when he will be ready to see you. Santa knows that you have travelled from afar today and every family will realise their dream of meeting him. Until your private meeting with Santa, it s time to enjoy the array of traditional activities that we offer at your leisure. You can learn to drive a snowmobile (suitable for both adults and children alike). Children s snowmobiles are safely under the control of a local guide. Or perhaps you d like to head to the tobogganing slope, where we have some special Stiga toboggans that allow children to have greater steering ability to enhance their fun. Visit the snow igloo, as you enter it feels quite serene and there are ice sculptures and ice tables where you can rest and sample some hot berry juice and ginger biscuits. A perfect spot for a photo opportunity. No journey to Lapland would be complete without a classic sleigh ride pulled by huskies and reindeer and with a Canterbury Travel day trip you will experience both. The hard-working husky dogs and Santa s faithful reindeer will be ready and waiting for you to enjoy this most traditional Arctic activity. Santa Your search for includes: Snowmobile and sleigh transfer from the airport grounds A visit to a snow igloo Husky and reindeer sleigh rides Adult and children s snowmobiles Tobogganing Private meeting with Santa Present from Santa Thermal snow suits and boots In-flight catering Hot lunch at the venue Souvenir Licence Yet where will you find Santa? Well when it s time for your private meeting with Father Christmas, a snowmobile and sleigh will be waiting to transport you to his secret hideaway in the forest. Once inside, your children can tell Santa all about their Christmas wishes and he will present each child with a gift. Lunch will be available throughout the day and the menu usually includes soup, baked potatoes with a meat or vegetarian filling, pasta and a traditional sweet dessert of pancakes filled with jam. Finally, after a fun-filled day it s time to return to Enontekio Airport, leaving Santa and his helpers to continue with their important duties. Dinner will be served during your flight and on return you will land at approximately 10 p.m. Free Special Souvenirs Half Price Child places 13

14 FAQ s & Client Security HOW MUCH IS THE DEPOSIT AT THE TIME OF BOOKING? To make a reservation the required deposit is 200 per person. If you book via Canterbury Travel Reservations Office on Dublin (01) or from N. Ireland on , the balance is then payable 8 weeks prior to the date of departure. (Other terms may apply if you book via a Travel Agent.) WHAT IS INCLUDED IN THE COST OF MY TOUR? Return charter flights to and from Rovaniemi or Enontekio Airport in Finland. Services as specified within the tour itinerary, transfers, accommodation and meals in resort, and the loan of snow suits and boots for the duration of your stay. Gifts for children age 2-11 years inclusive on day tours and a gift allowance for children age 2-11 years on all overnight tours. WHICH TYPE OF TRAVEL INSURANCE WILL I NEED? It is advisable to take out an insurance policy at the time of booking as you are at risk as soon as you pay a deposit to us. The insurance policy should provide full Winter sports coverage and include the activities that you will be participating in on our tours such as husky, reindeer and snowmobile rides. IS THE TRIP SUITABLE FOR AN INFANT? It is imperative that prior to booking, parents must take into consideration the nature of the terrain and the Arctic weather conditions, where temperatures can fluctuate between -5c to -25c in December. Infants (age less than 2 years at the time of return travel) are permitted to travel on our tours, however you will be required to supply suitable clothing for your infant. IS THE HOLIDAY SUITABLE FOR DISABLED OR SEVERELY ILL CHILDREN? We understand that for many severely ill and disabled children and their parents, a visit to meet Santa is a precious dream. Our promise to you is that we care enough to try and ensure that this dream is realised. We are very proud to work with a number of leading children s charities and we carry many children with conditions including cancer, cystic fibrosis, blindness and paraplegia. We hope to continue to play a part in making such special dreams come true. HOW COLD WILL IT BE IN LAPLAND? Generally, temperatures average between -5c to -25c, although in exceptional circumstances the temperature can drop to -45c. We do provide thermal snow suits and boots for the duration of your stay in Lapland (with the exception of infants). WILL IT BE DARK DURING OUR STAY? An average day in Lapland provides 4-5hrs of grey light usually between to although this can vary subject to location. However, light is reflected by the snow making it possible to see where you are walking. WHAT ARE THE PASSPORT AND HEALTH REQUIREMENTS? For UK and Irish citizens, a full 10 year passport is required for entry into Finland (5-year passport for children). Other passport holders should seek advice from the Finnish Embassy at Russell House, Stokes Place, Dublin 2, Ireland. Tel (1) Passports should be valid following the return date from Finland. For non-eu citizens, usually a 3-month passport validity will be required, which should be confirmed with your local Finnish Embassy. There are no vaccination requirements. However, when travelling overseas, it is prudent to advise your GP of your destination & to secure the latest professional advice as to any precautions that may be necessary. BROCHURE PHOTOGRAPHY Photography used for day time images in this brochure and on the website, has been undertaken during the period of greylight, offering the most suitable conditions with clear blue skies. Due to the changeable nature of the Arctic weather, such conditions cannot be guaranteed. All photography has been obtained using professional photographers and equipment. Reproduction to the same standard may not be possible using regular amateur equipment. AN EXTENDED VERSION OF FAQ S CAN BE VIEWED ONLINE AT SANTA-HOLIDAYS.IE CLIENTS SECURITY Canterbury Travel is a fully bonded tour operator. Clients travelling from the Irish Republic are protected by the Tour Operators Licence No. 096 issued by the Commission for Aviation Regulation. Clients booking with Canterbury Travel are fully protected. Canterbury Travel is a full-time agency member of the International Air Transportation Association (IATA). Reliability remains assured. ABTA V6364. YOUR FLIGHTS Tours in this programme are undertaken by charter flights. Charter services are based on the use of Aer Lingus aircraft from airports as specified in the programme. Flight times shown are subject to final slot confirmation by the airport authorities. 14 Canterbury Travel - the Lapland Specialist for precious moments worth remembering

15 Visit Santa with Canterbury Travel Terms & Conditions CANTERBURY TRAVEL (LONDON) LTD. herein after called the Company, give notice that: 1. All arrangements are made subject to the following terms and conditions. When you book with Canterbury Travel you are deemed to accept in full, the Booking Conditions herein together with any other information brought to your attention before you booked your package. Please read them carefully in conjunction with Frequently asked questions. From the time we issue our Confirmation/Invoice for your chosen tour a contract exists between you and Canterbury Travel. These Booking Conditions and any agreement to which they apply are governed in all respects by English law. Each party agrees that any dispute, claim or other matter arising from or in connection with your contract or booking will be dealt with the Courts of England & Wales only (if not referred to Arbitration see clause 7). 2. When making a booking, the Client agrees to check all the details on the confirmation invoice at the time of issue. You have 14 days from the time of booking to advise Canterbury Travel of any errors or discrepancies. Notification of any errors outside this period will be subject to amendment fees. See Condition No After acceptance of the booking if the Client cancels his arrangements or does not pay the balance of the holiday price by the prescribed time the Company reserves the right to cancel the booking and in such cases the Client will forfeit the deposit. In addition, if either event occurs within 56 days of departure the following cancellation fees become payable by the Client. Period before departure within which written cancellation is received: more than 56 days days days 0-14 on day of departure Deposit 40% 60% 100% Total cost Cancellation charges including (deposit paid) as % of total price We regret that in the event of cancellation, deposits cannot be carried over to a future year or to alternative travel arrangements. 4. If the Client cancels the arrangement, or the Company cancels the arrangements because of failure by the Client to pay the balance by the prescribed time, the deposit is forfeited. Additionally, the Company may recover from the Client any additional costs incurred in making and cancelling the arrangements. See condition no Amendments of bookings received in our office in writing prior to 56 days in advance of tour departure will be charged an amendment fee of 75 per person involved in the transaction. Amendments to bookings made within 56 days of departure will be treated as a complete cancellation of the holiday involved and cancellation fees set out under booking condition 3 still become applicable. Name changes are accepted at any time prior to departure at a cost of 75 per person administration charge, provided at least one member of the original party continues to travel. In addition, any costs incurred to airlines for cancelled air tickets and any additional cost incurred for new tickets at higher value will be charged. Where scheduled airlines are concerned this will often be the total value of the original air ticket as a minimum. A further charge of 50 for administration & re-issue of ticket fees will be made for names changed within 14 days of travel. 6. All arrangements quoted are based on known costs and exchange rates when tours were confirmed in October The price of your holiday is subject to surcharges on the following items: governmental action, currency, aircraft fuel, overflying charges and airport charges. Even in this case we will absorb an amount equivalent to 2% of the holiday price and any amendment charges. Only amounts in excess of the 2% will be surcharged. If this means paying more than 10% on the holiday price, you will be entitled to cancel your holiday with a full refund of all money paid except for amendment charges. Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the date printed on the replacement invoice. Having already provided for the above in the event that the currency exchange rate or other factors better that from which the brochure is costed no refund would be made. 7. If circumstances beyond the Company s control cause either withdrawal or modification of the advertised arrangements which are made by the Company as agents for the suppliers of transport, accommodation and other services, the Company agrees to immediately notify Clients and if possible offer a comparable arrangement or a prompt and full refund of all monies paid by the Client. Such withdrawal will not take place after the date when the balance becomes due, with the exception of booking condition No. 20, unless for reasons amounting to force majeure or in the event that the Client defaults in payment of the balance. 8. Disputes arising out of, or in connection with this contract, which cannot be amicably settled, may (if the Client so wishes) be referred to arbitration under a special scheme which, though devised by arrangement with the Association of British Travel Agents is administered quite independently by the Chartered Institute of Arbitrators. The scheme (details of which will be supplied on request) provides for a simple and inexpensive method of arbitration on document alone with restricted liability on the Client in respect of costs. The scheme does not apply to claims for an amount greater than 5,000 per person or 25,000 per Booking. Where a claim for personal injury is made the limit on the amount claimed is 1,500 per person. If you elect to seek redress under this scheme written notice requesting arbitration under the scheme must be made within 18 months after the scheduled date of return from the holiday. 9. Responsibility is accepted by Canterbury Travel that the tour arrangements described in this programme are provided to reasonable standard. Responsibility is also accepted for the proven acts and/or omissions of our employees, agents and suppliers under our control. Appropriate compensation will be offered should we fail in this respect. Such compensation payments do not apply for changes resulting from changes of schedules and cancellations by air, sea and rail transportation companies, war or threat of war, riots, industrial disputes, disasters of natural or nuclear nature, terrorist action or other reasonable events beyond our control. Suppliers mentioned above are defined as those providing goods or services appertaining to your holiday with whom we have formal contractual relationships. Where the services in question are carriage by air, water or rail our responsibility is limited in accordance with the relevant conditions of the carrier. We have limited liability/ responsibility with regards to airlines and aircraft. 10. Responsibility is accepted for proven negligent acts or omissions, by our employees, agents and suppliers, under our control, in respect of claims arising as a result of death, bodily injury, or illness caused to the lead name to the contract and/or any other named persons on our confirmation invoice. Suppliers mentioned above are defined as those providing goods or services appertaining to your holiday with whom we have formal contractual relationships. Where the services in question are carriage by air, water, land or rail our responsibility is limited in accordance with the relevant conditions of the carrier. Such claims being subject to English Law in respect of any question of liability or quantum and all proceedings shall be within the exclusive domain of the English Courts. 11. Where you suffer any accidental illness, personal injury or death, resulting from any activity not part of your holiday arrangements made by us, all possible advice and assistance will be offered. This will include where appropriate at our discretion, financial assistance up to a limit of 5000 per booking. Such financial assistance is limited to appropriate circumstances whilst you are still outside the United Kingdom/Ireland and will be by way of a loan which you will be required to repay within 56 days of your return to the United Kingdom /Ireland. Canterbury Travel must provide written consent before any expenditure can be considered and further Canterbury Travel reserve the right to have complete control over legal proceedings including but not limited to the selection, appointment and control of your legal representation. Canterbury Travel shall not be liable for expenses normally covered by Holiday Insurance policies and it is therefore in your own interest to ensure that you are in possession of a suitable travel insurance policy. 12. Transportation arrangements made on your behalf provide for the use of a variety of services. In the event of transportation delays arising, meals, refreshments and/or overnight accommodation will be in accordance with the conditions of contract of the respective carrier being used. 13. Our tours are based on using charter aircraft. Tours are operated subject to a minimum participation level equivalent to 80% of aircraft seating capacity. For overnight tours, we reserve the right to cancel up until 8 weeks prior to departure date. For day trips we reserve the right to cancel up until 4 weeks prior to departure date. Accordingly, no compensation or out of pocket expenses will be paid. 14. If the Client shall bring a claim against the Tour Operator, arising out of the negligent acts or omissions of the Tour Operator s agents, suppliers or subcontractors, and if the said claim is settled by any payment by the Tour Operator to the Client, whether by agreement or following a court judgement, the Tour Operator shall be subrogated to the customer s personal rights of action against the said agents, suppliers or subcontractors for recovery in the customer s own name. Further, the Client will render all necessary assistance to the Tour Operator in connection with any recovery proceedings. 15. Activities throughout your holiday are undertaken in Arctic conditions. The organisers reserve the right to vary the tour content and duration of activity in accordance with local safety practice. Duration of outside activities will vary in accordance with conditions applicable on the day and times and schedules specified in the itinerary are those expected to apply but will be adjusted locally to fit with current conditions. Parents and guardians are responsible at all times for the supervision of children travelling within their party for the total duration of the tour. Structures featured within our tours, built from ice, snow etc, eg Snow Holes, Snow Igloos are dependent on satisfactory levels of snow and means of its compactability. Where inappropriate conditions exist such structures cannot be provided as they are dependent on specific Arctic weather conditions prevailing. Tours within our brochure operate in the Arctic. Most pictures in the brochure/website depict snowy conditions. Lack of snow however would not be an acceptable reason for cancellation or compensation. The programme would be adapted to fit with this situation. The tour would continue with the other or alternative elements provided and there would be no right of cancellation due to lack of snow. 16. For our Day Tours, in the event of an aircraft diversion or delay in departure our total liability to you will be as follows: a delay in departure exceeding 4 hours where the Clients have not boarded the aircraft will result in the tour being cancelled with a full refund of payments made. In the event of aircraft diversion the following procedures will be followed: where the new airport of arrival is within a 150 mile radius of the original airport by road, bus transportation will be provided to the original airport and the tour will operate in full. To comply with flight crew regulations this will inevitably mean the departure from Lapland in the early hours of the following morning. For arrivals at airports outside a 150 mile radius a Day Tour based on appropriate services available in the locality at short notice will be provided, which of course may vary greatly to that offered in the tour described. In all the years of operation of Day Tours, nine have been cancelled and only four diverted to an airport. By agreeing to our booking conditions you accept our total liability to you in the event of tour cancellation will be a full refund of tour cost. We cannot be responsible for other out of pocket expenses such as overnight hotels, petrol, taxi fees etc. 17. Images used within the brochure/website of Santa and his elves are purely representative of the standards that are provided on our tours. Actual elves and Santa may vary in accordance with location visited. 18. It is advisable to take out an insurance policy at the time of booking as you are at risk as soon as you pay a deposit to us. If you fail to make appropriate insurance arrangements in a timely manner, we will not be liable for any losses or expenses which you may incur for claims which might normally have been covered by insurance in respect of circumstances for which we are not responsible. 19. Canterbury Travel reserve the right to adjust the content of inclusive tours featured in this programme. Prior to your entering into a contract with us, such changes will be advised to you. Should adjustments be necessary after you have entered into a contract with us we will advise you in writing or by Should the need arise, we reserve the right to substitute an alternative air carrier, aircraft type, origination/destination airport or to operate the flight via another domestic airport to that previously quoted for our tours. Such alterations do not provide a right of cancellation or compensation. 21. Any money paid by a Client to an officially appointed agent of Canterbury Travel is at all times held on behalf of the License holder as granted by the Commission for Aviation Regulation i.e. Canterbury Travel. 22. Where specified in our programme, half-price child places are offered on a subject to availability basis. To qualify, bookings must consist of a minimum of 4 passengers including 1 child between 2-11 years at the time of return travel. Minimum 4 persons excludes infants. If a half-price place is applicable it will be allocated to the youngest aged child. Should amendments occur to the booking resulting in a reduction in party numbers below the minimum requirement the half-price child place is forfeited and a revised invoice will be issued. Award of half-price child places is at the sole discretion of Canterbury Travel and may be withdrawn or introduced at any time in accordance with management decision. Only 1 half-price child place will be granted, per booking. Promotional Offers cannot be combined. 23. Our interest lies in providing our clients with a hassle free and enjoyable holiday. Thereby if in our reasonable opinion or that of a person in authority, any threatened disruptive action prior to commencement of your holiday, or subsequent action on holiday, which affects the enjoyment of others, allows us the right to terminate your personal holiday and similarly for all others named within the same booking. Should this occur there would be no refund or compensation paid and it would be necessary for you to arrange at your own expense return transportation to the United Kingdom or Ireland and any other costs relating to your alternative arrangements. 24. Consumer Protection: The air holidays and flights in this brochure are protected by the Commission for Aviation Regulation, since we hold a Tour Operators Licence granted by the CAR. Our licence number is T.O.096. In the unlikely event of our insolvency, the Commission for Aviation Regulation will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the Commission for Aviation Regulation website at Excursions, other tours or services that you may choose to book or pay for whilst you are on holiday, are not a part of your package holiday provided. For any other excursion, tour or service that you book, your contract will be with the provider of the service and not with us. We are not responsible for the provision of the excursion, tour or service or for anything that happens during the course of its provision by the operator or supplier. IMPORTANT INFORMATION Data Protection Act. Please be assured that we have measures in place to protect the personal booking information held by us. The information will be passed on to the principal and to the relevant supplier of your travel arrangement. The information may also be passed on to public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit checking agencies. If you travel outside the European Economic Area, controls on Data Protection may not be as strong as the legal requirements in this country. We will only pass your information on to persons responsible for your travel arrangements. This applies to sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether EEA or not, we will be unable to provide accept your booking. In making this booking you consent to this information being passed on to the relevant persons.) Full details of our data protection policy are available on request. Published November

16 Santa Visit Lapland Holidays with Canterbury Travel 42 High Street, Northwood Middlesex HA6 1BL Tel (01) Tel 0044 (0) facebook.com/canterburytravel twitter.com/santaholidays instagram.com/santaholidays ABTA A No.V6364